Transforming Networks with SIP Trunking

Transcription

1 S T R A T E G I C W H I T E P A P E R Transforming Networks with SIP Trunking Enabling cost-effective communications and new services for small and medium businesses (SMBs) The Internet is critical for SMBs. They use it for , to publish information online and for e-commerce. But SMBs have been hesitant to adopt the Voice over Internet Protocol (VoIP) communications that the Internet enables. Now, a combination of public network transformation, new information and communications technology (ICT) solutions and Managed Communication Services is setting the stage for SMBs to migrate to a single IP network connection that enables cost-effective VoIP communications and innovative, converged services. This paper provides an overview of the drivers behind the SMB migration and explores the technological and business advantages of using Session Initiation Protocol (SIP) trunking to connect directly to service provider networks and leverage next-generation network (NGN)/IP Multimedia Subsystem (IMS) transformations.

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3 Table of contents 1 Executive summary: A new era for SMB communications 1 The drivers behind SMB transformation 2 Technology and business drivers 3 NGN/IMS and the SMB evolution to a single IP connection 5 The options and benefits of IP/VoIP for SMBs 5 Gateway solutions versus SIP trunking 7 From SIP trunking to SIP peering and IP peering 10 Alcatel-Lucent Office Communication Solutions and SIP trunking 11 Conclusion: The time for SIP trunking has arrived 12 Appendix A 12 More about SIP 13 SIP registration 14 Abbreviations

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5 Executive summary: A new era for SMB communications Information and communications technologies (ICT) allow small and medium businesses (SMBs) to improve and develop the services they offer their customers. In fact, the Internet Protocol (IP) and the Internet have already changed the way SMBs work. They communicate via , publish information online and use e-commerce solutions to better serve their customers. However, unlike residential users and large enterprises, SMBs have yet to adopt IP technology for telephone services. This situation is changing as service providers are now providing IP connections that support the Internet, Voice over Internet Protocol (VoIP) and new services. As a result, it is expected that SMBs will demand more comprehensive solutions that combine information technology (IT), the Internet and telephone services and allow them to access new multimedia services. In the near future, a single IP connection between the SMB and the service provider will be the norm. This connection will support the VoIP, Internet and multimedia services made possible by the next-generation network (NGN)/IP Multimedia Subsystem (IMS) network transformation in which service providers in every country are engaged. In fact, forecasts based on data from Alcatel-Lucent and analysts indicate that by the year 2013, only IP connections will be offered to SMBs (see Figure 4). At a technological level, it will change the way IP-Private Branch Exchanges (IP- PBXs) interoperate with the public IP network. At a higher level, it will change the way SMBs do business. To simplify communications while controlling costs, SMBs should look to the Session Initiation Protocol (SIP), the preferred protocol for VoIP services. SMBs can replace their Public Switched Telephone Network (PSTN) trunk with a SIP trunk to benefit from low-tariff VoIP calls and innovative new services. SIP trunking also brings the infrastructure to support further evolution toward end-to-end solutions between customer premises equipment (CPE) and the network enabled by NGN/IMS technologies. And it is a first step toward SIP and IP peering between the SMB environment and the service provider network. Alcatel-Lucent has developed a robust SIP trunking solution that is fully aligned with service providers NGN/IMS deployments. This solution will help service providers support SMBs that want to transform their networks to take advantage of IP-only connections and SIP technology. The drivers behind SMB transformation Before delving further into the drivers behind SMB transformation, it is important to define the characteristics of these businesses. SMBs are companies with five to 200+ employees. Most have fewer than 60 employees and three out of four have fewer than 20 employees. They typically report less than 50 million euros (approximately 77 million United States dollars) in annual revenue. SMBs tend to be larger in North America than in Europe. They are often organized around the owner, with flexible operations and informal job descriptions. Most of the skill sets within an SMB are related to the industry in which the SMB operates. As a result, they often lack ICT skills and organization. SMBs tend to be ill-equipped in terms of VoIP and IP telephony. In 2007, less than 15 percent of the solutions deployed by SMBs used IP (see Figure 4). The availability of IP connections for voice services (VoIP) will speed up the adoption of IP telephony, allowing SMBs to reduce their communications costs and access the advanced services that will increase employee productivity and improve customer service. Transforming Networks with SIP Trunking Strategic White Paper 1

6 Technology and business drivers As shown in Figure 1, there are two categories of drivers for SMB transformation: Technology drivers, with IP as the underlying element. Budget/business drivers, with SMB demand for ICT solutions delivered as a service for a monthly, per-user fee. SMBs first started using IP through the Internet (Figure 1, arrow 1). In fewer than 10 years, the Internet has been adopted by a large percentage of SMBs and is recognized as a cost-saving tool that helps them strengthen customer relationships, increase mobility and collaboration and improve operational performance. Consider these statistics, from BNP Paribas Lease Group, for SMBs in Western Europe: 96 percent are connected to the Internet 84 percent have a broadband connection 97 percent use 90 percent use the Internet to share information with partners and customers 40 to 80 percent (depending on the country) use the Internet to collaborate 70 percent have a web site that the most advanced of them consider a business tool. This heavy use of the Internet, along with the development of residential VoIP solutions, have heralded the SMB migration toward a converged IP pipe that will support the Internet, VoIP and new, converged services (Figure 1, arrow 2). At the same time, service providers are migrating their networks toward NGN/IMS. This will (Figure 1, arrow 3): Accelerate SMB adoption of IP telephony. Open the door to innovative, fixed-mobile convergence (FMC) solutions that are of high value for SMBs. (According to information from Datamonitor, Current Analysis and Alcatel-Lucent, an average of 25 percent of SMB employees have mobility requirements.) Accelerate the adoption of ICT, where Internet tools and voice are linked with IT and new, multimedia features to provide SMBs with a global communications solution. This will significantly change the profile of offerings made to SMBs, comparable to the way triple play offerings changed the residential market. Figure 1. Technology and business factors are driving SMB transformation SMB solutions Technology, features SMB budget Business model VoIP IP telephony adoption IP 2 Operators network VoIP migration, PSTN replacement 2 3 FMC Wi-Fi NGN, MCS IMS, ICT OPEX outsourcing 1 Internet Wi-Fi xx per month, per user 2 Transforming Networks with SIP Trunking Strategic White Paper

7 In short, the three drivers behind SMB transformation can be summarized with these acronyms: NGN/IMS This is the public network transformation. With IP at its core, this transformation merges fixed and mobile technologies, enabling service providers to deliver new services. ICT These solutions essentially define what convergence means for SMBs. They integrate Internet tools, Web 2.0, voice, links to IT and multimedia to deliver advanced communications and collaboration capabilities. MCS (Managed Communication Services) With MCS, SMBs outsource ICT solutions as a service for a monthly fee. The remainder of this document describes how NGN/IMS network transformation is changing the way private IP-PBXs connect to the public network and enabling a transition from PSTN connection substitutions with IP to end-to-end solutions that will help SMBs benefit from new and innovative communications services. NGN/IMS and the SMB evolution to a single IP connection While network transformation towards NGN/IMS has started, implementation has been slow so far and availability of converged connections is still limited. Today, most SMBs still maintain separate physical connections for voice and for IP/Internet usage and a communications environment (Figure 2). Their communications environment is typically composed of: A voice system (key system, PBX, IP-PBX) connected to the PSTN. A CPE Internet solution that ranges from basic access that is similar to residential access to full-featured solutions with security and, and some Internet-related hosted services, such as , web sites and electronic commerce. IT infrastructure, computers, servers,. However, service providers, as part of their NGN/IMS network evolution, will provide SMBs with a single IP pipe that supports the Internet, VoIP and new, converged services and connects the SMB to the rest of world (Figure 3). Figure 2. SMBs typically have separate voice and Internet connections today SMB Operators, service providers Computer telephony integration (CTI) PBX/ IP-PBX PSTN/ISDN Local network IP/Internet Computer Internet solution Access VoIP Hosted Messaging Internet sites e-commerce Transforming Networks with SIP Trunking Strategic White Paper 3

8 Figure 3. SMBs are evolving toward a single voice and Internet connection SMB Operators, service providers Computer Local network Communication solution IPT, multimedia Internet, Security Intelligent point of service Single IP access End-to-end solution Applications Administration IP/Internet NGN/IMS Hosted Messaging Websites e-commerce Presence Conferencing Call center Fixed/mobile convergence Administration With IP, services that can be accessed from anywhere, at any time and on any device can be deployed as soon as there is a connection to the network. This evolution will change the balance between services that are delivered by CPE and services delivered by network. It will lead to more integration between CPE and network solutions in terms of features and, as well as administration and management. The availability of the IP converged connections that will accelerate SMB adoption of IP telephony is expected to dramatically evolve over the next two years (Figure 4). Figure 4. IP telephony penetration in the SMB market is expected to steadily increase SMB market worldwide. IP telephony penetration. IP installed base (%) IP shipment (%) 100% 90% 80% 70% 60% 60% 50% 40% 30% 30% 38% 20% 10% 18% Source: Alcatel-Lucent, Telecom Intelligence Group, IDATE, Dell ORO Transforming Networks with SIP Trunking Strategic White Paper

9 In 2007, IP telephony deployments worldwide represented less than 15 percent of the overall installed base of SMB voice extensions. Time Division Multiplexing (TDM) extensions still counted for close to 80 percent of shipped equipment in However, the availability of converged connections for SMBs is expected to grow significantly during the next two years. This will increase the yearly shipments of IP extensions to more than 60 percent by Conversion of the installed base to IP is expected to be close to 100 percent by The options and benefits of IP/VoIP for SMBs Larger enterprises are transitioning to VoIP to take advantage of the cost savings and productivity benefits. But SMBs have been slower to make the transition. Although there have been sound arguments for larger enterprises to switch to VoIP a single infrastructure for IT and voice, reduced maintenance costs and lower move, add and change costs the immediate benefits to motivate SMBs to make the change have not been as obvious. Until recently, costs of all-ip solutions remained higher than those of hybrid solutions supporting TDM and IP. The benefits of a single infrastructure are not as important to SMBs as they are to larger enterprises. And finally, there were very few or no new services that would have significantly driven SMBs to IP solutions. Until now, SMBs have primarily been using IP technologies in PBXs to reduce communications costs between locations and for deploying solutions that integrate remote workers. The advent of VoIP in the residential market has changed the way SMBs view VoIP. Offerings such as Skype, VoIP bundled with Internet Service Provider (ISP) broadband access offerings in the context of triple play and the myriad of small Application Service Providers (ASPs) that offer free calls over the Internet, have all promoted the idea that VoIP has become a mature commodity that dramatically reduces business communications costs. As a result, residential solutions are also used for business purposes. Skype has targeted specific offerings to enterprise users but, while these offerings can reduce communications costs, they lack the professional telephony features that businesses require and usually get from PBXs. However, now service providers have started offering IP connections that bring PBX voice traffic to an IP network or the Internet. Gateway solutions versus SIP trunking For speed and simplicity, most service providers have offered solutions with gateways that connect to PBX trunks on one side and to their IP network on the other side (Figure 5). The gateways are PBXindependent and convert between PSTN protocols (analog and Integrated Service Digital Network (ISDN)) and IP protocols, typically SIP. Figure 5. Connecting PBXs through gateways Corporate private services PBX TDM connection IAD gateway IP (SIP) connection IP, Internet, NGN Operator network services IP-phones Transforming Networks with SIP Trunking Strategic White Paper 5

10 But the conversion these gateways perform is often minimal, limiting the services that can be delivered over these connections. So, while they do enable SMBs to benefit from the low tariffs of VoIP calls, the SMB often has to sacrifice features, such as direct dial in (DDI) and calling-line identity (CLI), offered by direct PSTN connections. And gateway solutions are not suitable for exploiting all the capabilities of SIP or for accessing the new services that will be enabled by NGN/IMS deployments. They are intrinsically limited because IP and SIP services cannot be fully mapped onto PSTN protocols. Also, with a gateway solution, end users do not benefit from the overall set of features that are in the PBX and in the network. They have different sets of features depending whether they are using, for example, a business phone connected to the PBX, an IP phone or mobile phone managed by the service provider s network. As a result, gateways are a short term solution for connecting SMBs to a VoIP network and will gradually disappear with the availability of native IP/SIP connections on IP-PBXs. The advantage for the service provider is that they can rapidly deploy a solution that works with any PBX and allows SMBs to benefit from VoIP tariffs without touching their PBXs. It can drive service providers toward promoting hosted solutions, such as IP Centrex, that would replace the PBX, leveraging the installed Integrated Access Device (IAD) and gateways. But, considering the very low market share that IP Centrex has attracted in the SMB space over the past years, such a strategy would likely have limited success. With SIP trunking, the IP-PBX is connected directly to a service provider VoIP network, eliminating the need for a gateway. It provides a native IP/SIP connection that can exploit all the capabilities of the SIP protocol (Figure 6). Using SIP trunking to connect IP-PBXs directly to NGN/IMS networks creates a consistent environment between the enterprise IP-PBX and the network. It replaces the TDM trunk with a SIP connection that delivers voice services and will smoothly evolve to a multiservice connection that supports new, IP-based services such as presence, intelligent call routing and fixed-mobile convergence in the network and in the enterprise. For SMBs, the immediate benefit of moving to a SIP trunking solution is a reduction in communications expenses. Connection fees are lower than those of ISDN and communications are billed according to VoIP tariffs. Looking ahead, SIP trunking solutions pave the way for further evolutions to SIP peering and IP peering. Figure 6. Connecting PBXs with native IP/SIP Corporate private services IP-PBX IP (SIP) connection Access router IP (SIP) connection IP, Internet, NGN Operator network services 6 Transforming Networks with SIP Trunking Strategic White Paper

11 A closer look at SIP trunks A SIP trunk is a substitute for an ISDN T0/T2 connection. Physically, it is an IP connection over a symmetric digital subscriber link (SDSL), over cable or over fiber, depending on the service provider. The size of the enterprise and the required number of voice channels influence the choice of the physical IP connection. A regular asymmetric digital subscriber link (ADSL) can support up to two voice channels. An SDSL can replace a primary rate interface (PRI) connection. Directly connecting an IP-PBX to a service provider IP network establishes a direct relationship between the SMB s IP domain and the service provider s IP domain. To avoid potential issues, such as security violations and problems with IP addressing schemes, a clear demarcation point between the enterprise and the service provider IP domains must be established. This is the role of the Session Border Controller (SBC), installed at the boundary of the service provider s network. The SBC manages a trusted connection between SMB IP network and the service provider s IP network. It also controls interactions between both networks and performs all the necessary adaptations IP address translation, for example. The SIP protocol is, by definition, open and flexible. This is good for both future evolution and delivery of innovative new services. As far as SIP trunking is concerned, the openness and flexibility of SIP has led to the proliferation of different implementations in both service provider networks and in IP-PBXs. And the standard does not yet include commonly agreed definitions that recommend which options to select and implement. This has slowed the deployment of SIP trunking as specific interoperability tests have to be performed between every IP-PBX and every service provider. Service providers, IP-PBX suppliers and standards bodies are working closely together to bring SIP trunking to maturity and enable general availability of SIP connections with the same level of interoperability the PSTN delivers today. It will likely take another one or two years before SIP trunking reaches that level of maturity. Assumptions from market analysis (see Figure 4) indicate that by 2010, SIP trunking will be generally available as a substitute for PSTN connections. This would be the starting point of a massive adoption of IP telephony by SMBs. From SIP trunking to SIP peering and IP peering SMB IP connections to the network will evolve from SIP trunking toward multiservice connectivity that can be called SIP peering, or more generally, IP peering. Peering involves balanced cooperation between the SMB and the network. The SMB behaves as a private network that connects to the service provider s public network in a peer-to-peer mode. This allows for real cooperation between that are in the enterprise and that are in the network. IP peering uses the SIP protocol, along with other (IP) protocols, to support some of these interactions, depending on the type of that are involved (unified messaging or management, for example). It supports end-to-end solutions between the enterprise and the network, providing users with seamlessly-integrated, CPE-based enterprise services and NGN/IMS network services. IP peering is a balanced cooperation between an enterprise CPE solution, considered to be a private network, and a service provider NGN/IMS network, the public network. A single IP connection supports all interactions between the two networks and an SBC manages a trusted connection between the enterprise and the service provider network. Transforming Networks with SIP Trunking Strategic White Paper 7

12 Different types of interactions take place between the enterprise CPE solution and the service provider NGN/IMS network, depending on the and the services offered to the enterprise users. These interactions are the building blocks for the development and deployment of end-to-end solutions. As previously described, the first level of interaction between the enterprise CPE solution and the NGN/IMS network is SIP trunking. The IP-PBX works with the session control function in the network (the Call Session Control Function (CSCF) in IMS, for example) to handle voice calls with associated network services such as DDI, CLI, routing and rerouting (Figure 7). The protocol supporting this interaction is SIP. Figure 7. SIP trunking for voice network services SMB Enterprise CPE solution Service provider NGN/IMS Other IP-PBX and 1 Router IP connection SBC 1 Other Enterprise voice Session control Management Management 1 Voice network services, SIP trunking SBC = Session border controller SIP trunking mainly handles voice calls. It does not leverage voice in the enterprise and in the network to deliver advanced voice features to end users. To deliver more features in the context of an end-to-end solution, it is necessary to establish complementary interaction between the IP-PBX and its associated voice and the network enterprise voice, such as hosted telephony and FMC. This interworking between is SIP-based and the interactions are used to deliver a global FMC service for both on-premises and on-network requirements (Figure 8). 8 Transforming Networks with SIP Trunking Strategic White Paper

13 Figure 8. SIP peering for voice feature transparency SMB Enterprise CPE solution Service provider NGN/IMS Other IP-PBX and 2 Router IP connection SBC 2 Other Enterprise voice Session control Management Management 2 Voice features. SIP, service transparency SBC = Session border controller Communications and collaboration features used by enterprises go largely beyond voice. IP peering between enterprise CPE solutions and service provider NGN/IMS networks should include interactions between non-voice in the enterprise and in the service provider network (service provider or Internet). This includes, for example, messaging features, multimedia services and Web 2.0 collaboration capabilities. These interactions require different protocols for different targeted. SIP is used, along with web services. User Agent Computer Supported Telecommunications Applications (uacsta) can be employed to leverage existing that interact with IP-PBXs. And, application-specific protocols can also be used when necessary (Figure 9). Figure 9. Applications peering SMB Enterprise CPE solution Service provider NGN/IMS Other IP-PBX and 3 Router IP connection SBC 3 Other Enterprise voice Session control Management Management 3 SIP, uacsta, Web services/xml, - protocols SBC = Session border controller Transforming Networks with SIP Trunking Strategic White Paper 9

14 IP peering does not only deal with features. It includes a management component that federates information about users, features and between enterprise CPE solutions and the service provider NGN/IMS network. This is necessary for provisioning end-to-end services. It is also necessary for enterprise and end user management of personal information and service configurations, such as call forwarding and call routing. This management interaction also includes exchanges of information, such as alarms, that are necessary for monitoring the end-to-end solution. Different protocols are used. Simple Network Management Protocol (SNMP) is the solution of choice for reporting events and alarms that are used for service supervision. Web services based on XML are used for accessing, or performing specific actions on the data associated with the services. Other protocols can be also be used depending on specific environments (Figure 10). Figure 10. Management peering SMB Enterprise CPE solution Service provider NGN/IMS Other IP-PBX and Management 4 Router IP connection SBC 4 Other Enterprise voice Session control Management 4 SNMP, Web services/xml, specific protocols SBC = Session border controller Service provider network transformation toward NGN/IMS has started. SIP trunking is the first step for integrating IP-PBXs in that move. The advent of NGN/IMS networks will reshape the border between CPE solutions and network-based solutions. End-to-end solutions, with interworking between CPE and network solutions, are likely to answer to enterprises needs, providing choice and flexibility, and ensuring a smooth migration that takes existing investments into account. SIP trunking allows SMBs to benefit from VoIP tariffs for their voice calls. It is also the basis for further integration of their equipment and with NGN/IMS services Alcatel-Lucent Office Communication Solutions and SIP trunking Alcatel-Lucent delivered its first implementation of SIP trunking for SMBs with Alcatel-Lucent OmniPCX Office Communication Solutions R5 in Since that time, tests to ensure interoperability between IP-PBXs and NGN/IMS networks have been performed with service providers and standards bodies all over the world. As a result, Alcatel-Lucent OmniPCX Office Communication Solutions R6 and R7 featured SIP trunking evolutions that were based on the feedback and experience from working with numerous service providers. Alcatel-Lucent has developed a technical questionnaire that allows for rapid assessment of whether a service provider s SIP implementation will interoperate with Alcatel-Lucent Office Communication Solutions. 10 Transforming Networks with SIP Trunking Strategic White Paper

15 Figure 11. Alcatel-Lucent Office Communication Solutions SIP trunking test status as of November 2007 Conclusion: The time for SIP trunking has arrived While many large enterprises have already taken advantage of VoIP to reduce communications costs, the evolution is now starting to make sense for SMBs as well. A key driver behind this change is the NGN/IMS network transformation currently underway by service providers around the world. With NGN/IMS, SMBs can benefit from a single IP connection that delivers cost-effective VoIP, the Internet and innovative new multimedia services. In fact, analyst reports state that, by 2013, service providers will offer only IP connections to SMBs, making them the norm, rather than the exception (see Figure 4). SIP is the preferred protocol for VoIP services. By replacing PSTN trunks with SIP trunks connected directly to the service provider s network, SMBs can benefit from low-tariff VoIP calls and innovative new services. SIP trunking is also a first step toward SIP/IP peering between the SMB environment and the service provider network. With SIP/IP peering, SMBs will benefit from end-to-end solutions that offer seamless integration between and services in the enterprise and and services in the NGN/IMS network. Anticipating the SMB transformation to a single IP connection and the resulting need for SIP trunking, Alcatel-Lucent offers a robust SIP trunking solution that has undergone extensive interoperability testing and is fully aligned with service providers NGN/IMS deployments. Transforming Networks with SIP Trunking Strategic White Paper 11

16 Appendix A More about SIP SIP is an application-layer control (signaling) protocol, defined by the Internet Engineering Task Force (IETF). It is used to create, modify and terminate sessions, such as Internet telephone calls, multimedia distribution, multimedia conferences and presence based services with one or more participants. SIP has been accepted as a 3rd Generation Partnership Project (3GPP) signaling protocol and permanent element of the IMS architecture. SIP usage for VoIP has grown dramatically in recent years and is now the dominant protocol for residential VoIP services (with the exception of Skype, which uses a proprietary solution). H.323 has been the preferred protocol for connecting IP-PBXs to NGN since VoIP services were offered to enterprises. But because SIP has been endorsed within the IMS architecture and is at the core of NGN evolution, it will be the dominant protocol in the future. Following SIP deployments in the residential market, SIP connectivity offerings for enterprises grew in the past year. SIP is a lightweight protocol designed for simplicity and openness. It has only six methods commands indicating the action to be performed on the identified resource and is transportindependent so it can use a variety of transport mechanisms, including Transmission Control Protocol (TCP), User Datagram Protocol (UDP) and Asynchronous Transfer Mode (ATM). Table 1. SIP methods and descriptions SIP methods INVITE ACK BYE CANCEL OPTIONS REGISTER INFO description Invites a user to a call Facilitates reliable message exchanges for INVITEs Terminates a connection between users or declines a call Terminates a request, or search, for a user Solicits information about a server s capabilities Registers a user s current location Used for mid-session signalling Table 2. SIP responses and content SIP responses 1xx 2xx 3xx 4xx 5xx 6xx Content and examples Informational (100 Trying, 180 Ringing) Successful (200 OK, 202 Accepted) Redirection (302 Moved Temporarily) Request Failure (404 Not Found, 482 Loop Detected) Server Failure (501 Not Implemented) Global Failure (603 Decline) SIP can be used in any application where session initiation is required. Once the session is established, it can be used to exchange information between the endpoints involved in the session. The content of what is exchanged and the behavior of the have to be defined for each specific usage. SIP does not define features. As a result, there are a large number of SIP-related Requests for Comment (RFCs) that define behavior for different. 12 Transforming Networks with SIP Trunking Strategic White Paper

17 SIP is used for initiating sessions and is only involved in the signaling portion of a communication. It acts as a carrier for the Session Description Protocol (SDP), which describes the media content of the session the IP ports to use, the codec being used, etc. SIP is associated with several other protocols depending upon the application. For example, for VoIP, SIP is associated with the Real-Time Transport Protocol (RTP) for carrying media. The essence of SIP is a peer-to-peer approach. It is different from more traditional client-server architectures that implement a centralized, controlled approach. Network-provided services, such as hosted VoIP and IP-PBX services are usually based on client-server architectures. SIP standard extensions have been developed by organizations such as 3GPP and 3GPP2 in order to take this into account. SIP has been defined as a simple, flexible and open protocol that is appropriate for many types of that require sessions to be established between endpoints (terminals and, for example). But its high flexibility has also led to difficulties because those implementing SIP can select from several different options when developing features. Until now, this has made interoperability more complicated. To address this issue, ongoing work to refine SIP standards will recommend preferred options according to the type of usage. SIP trunking standardization activities are performed by the International Telecommunication Union (ITU) and European Telecommunications Standards Institute (ETSI) -Telecommunications and Internet Converged Services and Protocols for Advanced Networks (TISPAN) organizations as well by the SIP Forum and the SIPconnect group. All these efforts will lead to a stabilization of SIP usage in the different contexts in which it is involved (devices, service providers network connection, SIP trunking, etc.). This is a necessary condition for general availability of IP/SIP connections that will allow SMBs to enter the NGN/IMS arena and fully benefit from IP telephony. SIP registration SIP registration is mandatory for accessing services delivered from the network by service providers. It allows service providers to locate the user and the device on which he/she can be contacted and grant access to services according to subscription. It does this by associating a SIP Contact Address with the user s SIP address of record. The SIP Address of Record is the address people use to contact a user ([email protected], for example). It is the unique identifier associated with a person. The SIP Contact Address is a SIP Unified Resource Identifier (URI) (sip:x@y:port, for example: sip:77760@ :5060) that defines the location and the device at which the user can currently be reached. A user can have several SIP Contact Addresses, each of which can be modified according to user needs (mobility, for example). A parallel can be made with the one number and nomadic mode services provided by PBXs. The SIP Address of Record is similar to the one number associated with a user because it is unique and it typically does not change. The SIP Contact Address is similar to the telephone number of the physical device used in nomadic mode because it changes according to user situation and preferences. Individual registration Individual registration is the default procedure in SIP. In this case, a SIP registration is performed for every user. Each user has his/her own identification with associated authentication, preferences, profile, access to services, etc. declared in the service provider network. Transforming Networks with SIP Trunking Strategic White Paper 13

18 Individual registration is used for SIP services delivered to residential users. Registration can be performed by the user through the administration part of the User Agent (the user s device or client). Or it can be automatically performed by an Integrated Access Device (IAD) such as the service provider s triple play box. This procedure makes sense when all are hosted on the network as is the case for cellular and IP Centrex today. But it is a radical change in the way enterprises, when equipped with a PBX, manage fixed telephone lines allocated to the employees. Authentication, profiles, preferences and access to services are handled by the PBX. A global enterprise profile defines authentication, preferences and access to services, as subscribed by the enterprise. User access control to services, such as authentication profiles and preferences, is performed by the PBX. Enterprise (IP-PBX) registration SIP trunking is about PSTN trunk substitution. Most service providers offer an enterprise registration (IP-PBX) for SIP trunking. A SIP trunk is physically associated with a PBX (as is a PSTN trunk). In that context, the SIP Address of Record is the installation number allocated by the service provider to the enterprise location. The SIP Contact Address is the SIP URI of the IP-PBX serving the enterprise location. The service provider associates the DDI numbers of the employees (seen then as individual users for network call routing services) with the SIP Address of Record in its internal database. In practice, IP-PBX SIP registration associates the SIP URI (sip:omnipcxoffice@ :5060, for example) to the installation number ( , for example). DDI numbers ( to 7799, for example) are managed internally by the service provider and are associated with the installation number. Evolution with SIP/IP peering In the context of end-to-end solutions, there is extended cooperation between the CPE and the network for both features and management. User management will evolve in that context. Neither the individual registration as it exists today, nor the IP-PBX registration are sufficient for building end-to-end SIP/IP peering solutions from the enterprise to the network. Abbreviations 3GPP ADSL ASP ATM CLI CPE DDI DSL ETSI FMC IAD ICT IETF IMS IP ISDN ISP IT ITU 3 rd Generation Partnership Project asymmetric digital subscriber line Application Service Provider Asynchronous Transfer Mode calling-line identity customer premises equipment direct dial in digital subscriber line European Telecommunications Standards Institute fixed-mobile convergence Integrated Access Device information and communications technology Internet Engineering Task Force IP Multimedia Subsystem Internet Protocol Integrated Services Digital Network Internet service provider Information technology International Telecommunication Union MCS Managed Communication Services NGN next-generation network PBX Private Branch Exchange PRI Primary Rate Interface RFC Request for Comment SDP Session Description Protocol SDSL symmetric digital subscriber line SMB small and medium business SNMP Simple Network Management Protocol TCP Transmission Control Protocol TDM Time Division Multiplexing TISPAN Telecommunications and Internet Converged Services and Protocols for Advanced Networks uacsta User Agent Computer Supported Telecommunications Application UDP User Datagram Protocol URI Unified Resource Identifier VoIP Voice over Internet Protocol 14 Transforming Networks with SIP Trunking Strategic White Paper

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20 Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein Alcatel-Lucent. All rights reserved. ENT (05)