Negotiation Skills and Strategies
|
|
- Scot McKenzie
- 8 years ago
- Views:
Transcription
1 Local Buy Conference 2015 Negotiation Skills and Strategies Rachel Collis
2 Negotiation is an interpersonal decision making process when we cannot achieve our objectives singlehandedly (Thompson, 2012)
3 However much you think negotiation is part of your life, you re underestimating (Walker, 2003)
4 Your experience What are you currently doing that works in your contract and tender negotiations? What have you found doesn't work?
5 The problem: Fewer than 4% of managers reach win:win outcomes when tested (Nadler, Thompson, & Van Bowen,2003) 20% of deals are lose:lose without the negotiators realising it (Thompson & Hrebec,1996)
6 Negotiation is a wicked learning environment
7 The solution Science!
8 Distributive Skills Claiming Value
9 Integrative Skills Creating value Lorem Ipsum Dolor big pie
10 Claiming Value
11 4 Strategies for Creating Value
12 4 Strategies for Claiming Value
13 4 Strategies for Creating Value
14 The Orange Story
15
16 1. Identify underling interests & unbundling
17 Lorem Ipsum Dolor 2. Logrolling
18 3. Ask Good Questions Only 7% of negotiators seek information about the other parties preferences Thompson,2013
19 Arguing!
20 I am right
21 You are wrong
22 3. Ask Good Questions Needs Interests Priorities Thompson,2013
23 Consider asking: What do you hope we will achieve here? Can you tell me why you want that? Can you explain why that is important to you? Which aspects of this are most important to you? What are your concerns? What are you concerned could go wrong here? If you had x then what would it do for you? What about that is important to you?
24 You are trying to find out relevant information including: What outcome does the other party really want or need? Why is that important? What are their priorities? What don t they want to happen? Why is that important? What do other affected people want/not want to happen? What will happen if you don t resolve this? What other options do they have?
25 Pick a conflict in your life: Tell me a little about the conflict, what are you trying to accomplish? Why is that important to you? What are you asking the other person in your conflict to do? If you got what you wanted then what would it do for you? How would things be different for you? What are your most important priorities in this? What are you concerned could go wrong? What about that is important to you? Listener - After each response paraphrase back what you heard
26 3b. Share Information
27 Share: What you want? Why you want it? What your priorities are The key facts - to help them understand what is fair
28 4. Take perspective
29 Using the same conflict: Now answer the questions from their perspective: What are you trying to accomplish? Why is that important to you? What are you asking the other person in your conflict to do? If you got what you wanted then what would it do for you? How would things be different for you? What are your most important priorities in this? What are you concerned could go wrong? What about that is important to you? Listener - After each response paraphrase back what you heard
30 4 Strategies for Creating Value Identify interests and unbundle issues Logrolling Ask good questions, share info Take perspective
31 4 Strategies for Claiming Value
32 Myth 1: Good negotiators rely on their gut feel
33 1. Prepare. 80% of your effort Use spreadsheets
34 Myth 2
35 2. Make The First Offer..Unless you are hopelessly underprepared or convention says they make the first offer
36 Lorem Ipsum Dolor An example story
37 3.Have a Good Plan B - BATNA Best Alternative To a Negotiated Agreement
38 4. They need to believe it is fair..
39
40 What would their victory speech be?
41 4 Strategies for Claiming Value Prepare well and use a spreadsheet Make the first offer Improve your BATNA and work out what their BATNA is Make them feel it was fair - plan their victory speech
42 4 Strategies for Creating Value Identify interests and unbundle issues Logrolling Ask good questions, share info Take perspective
43 Case study
44 What are you going to do with this information?
45 Where to find out more 1. Training QUT One day Course Some private providers of negotiation training are good but expensive Some private providers of negotiation training are not good but still expensive Ask Rachel! 2. Reading and viewing list
46 Thank you!
47 4. Don t negotiate issues one by one Discuss issues one by one and then create a package deal.
48 Why it is hard to be fair even when you want to be?
Experts and Lawyers in Media1on: How they can create with Stephen excep1onal Lancken value for clients With Stephen Lancken
Experts and Lawyers in Media1on: How they Experts can create and Lawyers excep1onal in Media1on: value for clients How they can create with Stephen excep1onal Lancken value for clients With Stephen Lancken
More informationp-values and significance levels (false positive or false alarm rates)
p-values and significance levels (false positive or false alarm rates) Let's say 123 people in the class toss a coin. Call it "Coin A." There are 65 heads. Then they toss another coin. Call it "Coin B."
More informationNegotiation Theory & Practice
Negotiation Theory & Practice Michael Alvarez Stanford School of Medicine Career Center Julie Matlof Kennedy Gould Center for Conflict Resolution, Stanford 2005 Morrison & Foerster LLP All rights reserved
More informationhttp://www.guido.be/intranet/enqueteoverview/tabid/152/ctl/eresults...
1 van 70 20/03/2014 11:55 EnqueteDescription 2 van 70 20/03/2014 11:55 3 van 70 20/03/2014 11:55 4 van 70 20/03/2014 11:55 5 van 70 20/03/2014 11:55 6 van 70 20/03/2014 11:55 7 van 70 20/03/2014 11:55
More informationRestorative Justice Programs
Restorative Justice Programs for people affected by crime NSW DCS Criminal Justice & Restorative Justice Criminal Justice: What laws have been broken? Who did it? What do they deserve? Restorative Justice:
More informationA Guide to Buying E-learning Services
A Guide to Buying E-learning Services Table of Contents Introduction:...2 Step One: Understand your Goals...2 Step Two: Research the Marketplace...3 Step Three: Narrow the Field...3 Step Four: Formal Documentation...4
More information2015 10. GCPP(soon) 09. DSP Platform ATOM (soon) 07. Revenue from Pakistan 03. Revenue from China
ADOP ADOP studies the improvement of valuable contents and provides proprietary solutions for both of publisher and advertiser 2011 09. Google AdSense Reseller Contract 08. ADOP Founded 2013 11. YouTube
More informationSample Behavioral-Based Interview Questions
Sample Behavioral-Based Interview Questions Background, skills overview, job/culture fit Communication Skills Confirmation of a work requirement Conflict Management/ Resolution Coping Skills/ Resilience
More informationFutureleaders Training: Negotiation Skills. Trainer: Sam Obeng-Dokyi
Futureleaders Training: Negotiation Skills Trainer: Sam Obeng-Dokyi 23 September 2014 Purpose & objectives 2 Aim The aim of this training session is to provide participants with an understanding of the
More informationEnglishBusiness CompactMINIs Fast and to the point. Cheap and effective.
EnglishBusiness CompactMINIs Fast and to the point. Cheap and effective. CLICK ON THE MINI OF YOUR CHOICE TO READ MORE M01: How to present your company in just 5 minutes M02: How to present yourself in
More informationEnvironmental Negotiation Primer
June 2002 Page 1 of 6 Naval School, Civil Engineer Corps Officer (CECOS) Issue Discussion Whether you are negotiating the subtle, yet important, specific input and results of a human health risk assessment
More informationINTRODUCE workshop by explaining that today is about core transferable skills of telephone skills.
WELCOME delegates INTRODUCE yourself plus background. INTRODUCE workshop by explaining that today is about core transferable skills of telephone skills. POINT OUT: Telephone techniques are all about how
More informationWhy is this relevant? How will this help transition planning? Instructions. Conflict Management
Conflict Management Conflict occurs when people have actual or perceived, opposing ideas, needs, values or wishes. It is impossible for two or more people who have their own ideas, needs, values and wishes
More informationDifficult Conversations: How to Discuss What Matters Most
Difficult Conversations: How to Discuss What Matters Most A High-Level Summary of the Book by Stone, Patton and Heen Office of Human Resources The Ohio State University 1590 N. High St. Suite 300 Columbus,
More informationConflict Resolution. A Core Leadership Attribute Seminar on Negotiation
Conflict Resolution A Core Leadership Attribute Seminar on Negotiation Created By: Gus M. Garmel, MD, FACEP, FAAEM Clinical Professor, Department of Surgery Co-Program Director, Stanford/Kaiser Emergency
More informationCommunication = Process of creating, sending. receiving, and interpreting signals between people.
Interpersonal Communication Principles for Group Members Summary of Chapter 3 of Communicating in Groups: Applications and Skills, 5/e Katherine L. Adams, California State University Fresno Gloria J. Galanes,
More informationWhy Accountability Matters
PREVIEW GUIDE Why Accountability Matters Table of Contents: Sample Pages from Leader s Guide...pgs. 2-8 Program Information and Pricing...pgs. 9-10 Leader s Guide Can We Count on You? CRM Learning s Can
More informationElza Mylona, Ph.D. Assistant Dean of Academic Affairs and Faculty Development
NEGOTIATION Elza Mylona, Ph.D. Assistant Dean of Academic Affairs and Faculty Development Objectives: The session is designed to: Identify and discuss individual sources of negotiating strength Practice
More informationMEDIATION STRATEGIES: WHAT PLAINTIFFS REALLY WANT By Jim Bleeke, SweetinBleeke Attorneys
MEDIATION STRATEGIES: WHAT PLAINTIFFS REALLY WANT By Jim Bleeke, SweetinBleeke Attorneys As defense attorneys, we often focus most of our efforts on assembling the most crucial facts and the strongest
More informationLinked Core Abilities
Courtesy of Army JROTC U2C4L3 Negotiating Key Words: Negotiation Principled Negotiation What You Will Learn to Do Negotiate a win/win solution for a given situation Linked Core Abilities Communicate using
More informationEMPLOYEE JOB IMPROVEMENT PLANS. This Employee Job Improvement Plan designed by Kielley Management Consultants achieves results because:
EMPLOYEE JOB IMPROVEMENT PLANS This Employee Job Improvement Plan designed by Kielley Management Consultants achieves results because: it is simple and understandable it keeps supervisors and employees
More informationBusiness Etiquette. Business and Social Manners. Leadership and Development Training
Business Etiquette Business and Social Manners Leadership and Development Training The institute experts have many years of experience in effective leadership and development training. We have worked with
More informationUsing Motivational Interviewing Techniques in SMART Recovery. Roadblocks to Listening
Using Motivational Interviewing Techniques in SMART Recovery By Jim (GJBXVI) Braastad According to research dating back to the 1960 s, people tend to believe what they hear themselves say. However, in
More informationDESCRIBING OUR COMPETENCIES. new thinking at work
DESCRIBING OUR COMPETENCIES new thinking at work OUR COMPETENCIES - AT A GLANCE 2 PERSONAL EFFECTIVENESS Influencing Communicating Self-development Decision-making PROVIDING EXCELLENT CUSTOMER SERVICE
More informationTop 10 Offline Website Marketing Tools By Chris Le Roy
Top 10 Offline Website Marketing Tools By Chris Le Roy When most people think about marketing their website they think about "How can we get more traffic online" and yet they seem to totally disregard
More informationDivorce Mediation Myths
Divorce Mediation Myths Debunking divorce mediation myths: Facts about the mediation process. Myth: Mediation allows one spouse to dominate another. Fact: A good mediator pays close attention to the power
More informationManaging Conflict with Customers and Co-workers: Work Settings and Beyond
Managing Conflict with Customers and Co-workers: Work Settings and Beyond Judith A. Cook, Ph.D. Center on Mental Health Services Research and Policy Carol A. Petersen, M.Ed. Center on Mental Health Services
More informationHow to prove your family law case. Rules about what you can say in court. Who should use this fact sheet? What do these words mean? What is evidence?
Fact sheet FL02 June 2013 How to prove your family law case Rules about what you can say in court Who should use this fact sheet? Use this fact sheet if you had legal aid for your family law case and your
More informationYour Guide to Will Dispute Mediation
Your Guide to Will Dispute Mediation 1 Introduction People involved in a dispute about a will typically Worry about paying for (and potentially losing) a fight in a public court with a relative; Suffer
More informationWinning the Mediation: A Trial Lawyer's Guide
Winning the Mediation: A Trial Lawyer's Guide Article Contributed by: Allen B. Grodsky, Grodsky & Olecki LLP Lawyers often market themselves as great trial lawyers, even going so far as to promote their
More informationTools and Techniques for Managing Stakeholder Expectations
PMI Great Lakes Chapter Forum Tools and Techniques for Managing Stakeholder Expectations Gwendolyn Moore, PMP December 12, 2011 1 Project Communications Management Manage Stakeholder Expectations Knowledge
More informationAgile Contract Options
Agile Contract Options By Allan Kelly, Director & Consultant Agile Contract Options One question frequent questions asked about Agile methods is: "How do you sign a contract based on Agile working?" The
More informationThe Win/Win Approach
The Win/Win Approach Objectives: To consider types of behaviour we use to resolve conflict. To understand the principles and the value of a win/win approach. Session Times: 2 hours: Sections A E 1 hour:
More informationBBC Learning English Talk about English Business Language To Go Part 6 - Telephone language 1
BBC Learning English Business Language To Go Part 6 - Telephone language 1 This programme was first broadcast in 2001 This is not an accurate word-for-word transcript of the programme You want shortcuts
More informationArguments and Dialogues
ONE Arguments and Dialogues The three goals of critical argumentation are to identify, analyze, and evaluate arguments. The term argument is used in a special sense, referring to the giving of reasons
More informationConcept. Texting Service
Concept User Profiles Business Advertising Texting Service Users Cellphone User Coupons Texting Service Users create account name or Handle on account creation Can search and contact other users by texting
More informationCentre for Learning and Development
The Leadership and Management Development Strategy was developed to endorse learning and development opportunities to strengthen the leadership and management capacity of the Newfoundland and Labrador
More informationProject Human Resource Management, PMBOK Forth Edition
Project Human Resource Management, PMBOK Forth Edition PMP Sep, 2009 Administrative Here are some tips for your exam, but of course it is not an exhaustive list. Some project managers will have different
More informationPlease keep this useful booklet safe. Your guide. to prepayment meters. Helping our customers. We re on it.
Please keep this useful booklet safe Your guide to prepayment meters Helping our customers. We re on it. Getting started You will need to register any new key or card in your meter before you top up with
More informationNational Coaching Certification Program Conflict Resolution
Conflict Resolution Larry Ruch High Performance 1 Ottawa, June 22, 2014 My thoughts today are largely based on an amalgamation of pro coaching experience (especially mistakes made), my association with
More informationHow to Manage B2C Shipping with Cloud ERP, Part One
How to Manage B2C Shipping with Cloud ERP, Part One Overview We're going explore some of the challenges and solutions with managing B2C shipping: Explore challenges in processing and shipping high volume
More informationResume Preparation Call 1300 112 114
Resume Preparation Call 1300 112 114 Resume secrets The $10,000 challenge The dentist and the mechanic Shopping in a supermarket Your unique value!!!? Your must have CV tool BIG CAR the cure all for job
More informationRecruit & Retain Customer Service Representatives
Recruit & Retain Customer Service Representatives How can you find & keep the best reps to help your business grow? Recruit & Retain Customer Service Representatives by Illinois worknet is licensed under
More informationCareer Readiness Skills
Interests, Aptitudes, and Abilities... 1 Entrepreneurship... 2 Taking an Interest Inventory... 3 TSA... 5 Keys to a Positive Attitude... 6 Teamwork... 7 Work Habits... 9 Personal Employability Traits...
More informationHealth Policy Fellowship Group Assignment Rural Health June 2014 Expanding Access to Primary Care in Rural Areas
Health Policy Fellowship Group Assignment Rural Health June 2014 Expanding Access to Primary Care in Rural Areas Increasing Access to Primary Care In 2007 Nebraska passed legislation, An Act Relating to
More informationEADS up. stop think connect
EADS up stop think connect table of contents 2 4 8 12 Share with Care Interact with Tact The Protection Connection Word Search You text, you play games, you share photos and video. You update your status,
More informationAgile Scrum Foundation Training
IMPROVEMENT BV Liskesweg 2A 6031 SE Nederweert www.improvement-services.nl info@improvement-services.nl tel: 06-55348117 Tools for Optimum Performance Agile Scrum Foundation Training ~ Scrum Master Sample
More informationEmployee Performance Review
Employee Performance Review Source: Learn to Read, Inc. Review Date: Date of Last Review: Employment Date: Name: Title: Reports to: Expectation Basis Leadership Readily assumes responsibility for projects
More informationGrade 8 English Language Arts 90 Reading and Responding, Lesson 9
GRADE 8 English Language Arts Reading and Responding: Lesson 9 Read aloud to the students the material that is printed in boldface type inside the boxes. Information in regular type inside the boxes and
More informationTop 5 Medical Transcription Myths: Don t Turn Down the Career Till You Know the Facts!
Top 5 Medical Transcription Myths: Don t Turn Down the Career Till You Know the Facts! Top 5 Medical Transcription Myths: Don t Turn Down the Career Till You Know the Facts! What s medical transcription?
More informationTen Tips for Successfully Coaching Employees by Laurie Maddalena, CEO of Envision Excellence, LLC
What is Coaching? Ten Tips for Successfully Coaching Employees by Laurie Maddalena, CEO of Envision Excellence, LLC Coaching is a partnership you form with an employee that focuses on helping them learn
More informationGuide to Interview Questions
Guide to Interview Questions Page 0 Table of Contents Behavioral Interview Definition... 3 Skill-Based Interview Definition... 3 Key Competencies... 3 Opening Questions... 3 Closing Questions... 4 Skill-Based
More informationHow to Meet EDI Compliance with Cloud ERP
How to Meet EDI Compliance with Cloud ERP Lincoln: This is Trek Talk, the Cloud ERP podcast and today s topic is Advantages of an EDI Compliant Cloud ERP. With cloud ERP you can meet your goals for EDI
More informationNegotiation and Conflict Management
Negotiation and Conflict Management Elza Mylona, Ph.D. Associate Dean of Educational Development and Evaluation State University of New York, Stony Brook, School of Medicine Objectives: The session is
More informationOption Profit Basic Video & Ecourse
Option Profit Basic Video & Ecourse The following is a brief outline of the training program I have created for you What Will You Learn? You will be taught how to profit when stocks go up and how to "really"
More informationWhat s A Massage Therapist Worth? By Skip Williams
Your Complete Resource for Spa and Hotel Development What s A Massage Therapist Worth? By Skip Williams Did you see this article by Anitra Brown on Spas.About.com? After sending last weeks email I thought
More informationExecutive Leadership Development Program (ELDP) Class of 2016 Leadership Development Plan (LDP)
Executive Leadership Development Program (ELDP) Class of 2016 Period of Performance: -May 31, 2016 PARTICIPANT: Terry Q. Public Initial OK Date SUPERVISOR: Rachel Rodriguez Initial OK Date ELDP Program
More informationTips for using fund development consultants
www.simonejoyaux.com spjoyaux@aol.com First published as How to Select and Use a Fund Development Consultant, Nonprofit Quarterly, Fall 2005. wwwnonprofitquarterly.org Tips for using fund development consultants
More informationTHE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE By Stephen R. Covey
THE 7 HABITS OF HIGHLY EFFECTIVE PEOPLE By Stephen R. Covey PART ONE PARADIGMS AND PRINCIPLES INSIDE-OUT 1. If we want to change a situation, we first have to change. To do this effectively, we must first
More informationSpeaker notes from Indigo Daya at the Borderline Personality Disorder What Works Conference, 2014.
Speaker notes from Indigo Daya at the Borderline Personality Disorder What Works Conference, 2014. 1 Talking about trauma can be difficult for everyone. The existence and scale of traumatic events can
More informationContact Center Analytics Primer
By: Rob McDougall Upstream Works Software August 2010 Analytics means a lot of different things to different people. One of the foundational principles of any analytics effort is to ensure that the information
More informationParticipant Handout: Team Dynamics Workshop
Participant Handout: Team Dynamics Workshop Contents STAGES OF TEAM DEVELOPMENT... 2 Stage 1:Forming... 2 Stage 2: Storming... 2 Stage 3: Norming... 3 Stage 4: Performing... 4 Theories of Group Development...
More informationMEMBER ACHIEVEMENT RECORD
MEMBER ACHIEVEMENT RECORD Member Achievement Record for: _ NAME Use this form to track your progress in Toastmasters educational programs. By recording manual completions and other activities, you can
More informationOverview of Future Purchasing s fundamental and advanced training workshops...
Performance Learning Presented by: Anna Del Mar - Director, Performance Learning Future Purchasing Overview of Future Purchasing s fundamental and advanced training workshops... Tailored excellence.. Our
More informationThe Car Accident. Simple Past and Past Continuous
The Car Accident Yesterday I saw a car accident. I was standing on the corner, waiting for the green light. The other light changed from green to orange. Then I saw a sports car. The man driving the sports
More informationAn Open Letter To Those Wishing To Work As A Freight Broker Or Freight Broker Agent
An Open Letter To Those Wishing To Work As A Freight Broker Or Freight Broker Agent Hardly a day goes by that we don't receive a phone call from someone wanting to know more about our services and how
More informationThe Four Frames Principal Entry Plan
The Four Frames Principal Entry Plan Adapted from LIFT, LAUNCH, & CLASS 2005 DEVELOPING A PRINCIPAL ENTRY PLAN All successful leaders have plans. They modify and redirect their plans as needed in order
More informationYour child s lawyer. Court-appointed lawyer for the child in cases deciding on care of children
Your child s lawyer Court-appointed lawyer for the child in cases deciding on care of children When disputes about the care of your children are at the Family Court, the court often appoints an independent
More informationScripts for Recruiters
Scripts for Recruiters Companion Script Guide for The New Recruiters Tool Kit www.greatrecruitertraining.com Copyright 2010 Scott Love 1 How to Use This Guide Use this companion script guide while watching
More informationMANAGEMENT SYSTEMS MANAGEMENT AND LEADERSHIP DEVELOPMENT PROGRAMS
Overview MANAGEMENT SYSTEMS MANAGEMENT AND LEADERSHIP DEVELOPMENT PROGRAMS Building on research and work with literally thousands of managers over the past thirty years, Management Systems has developed
More informationCOOKIE-CUTTER BUSINESSES
COOKIE-CUTTER BUSINESSES By Frank Demmler Many businesses are self-contained economic units. Restaurants, retail outlets, day care centers, bowling alleys and movie theaters are some obvious examples.
More informationMy name is Sheila Neuburger and I graduated from the University of Toronto, Factor- Inwentash Faculty of Social Work in 1979.
Profiles in Social Work Episode 29 Sheila Neuburger Intro - Hi, I m Charmaine Williams, Associate Professor and Associate Dean, Academic, for the University of Toronto, Factor-Inwentash Faculty of Social
More information36 TOUGH INTERVIEW QUESTIONS And ways to structure the responses
1 36 TOUGH INTERVIEW QUESTIONS And ways to structure the responses (Management specific questions start with question 30) 1. Tell me about yourself Frame it: Describe how you are today vs. a long story
More informationDoctor Visits. How Much to Participate
Family Caregiver Guide Doctor Visits Caregiving involves not only major crises, but also routine experiences like going to the doctor. HIPAA is a federal law that protects patient privacy, while allowing
More informationAthabasca University CRJS 489/LGST 489/HSRV 487. Alternative Dispute Resolution. Detailed Syllabus and Assessment Information
Athabasca University CRJS 489/LGST 489/HSRV 487 Alternative Dispute Resolution Detailed Syllabus and Assessment Information Required Text: Macfarlane, J. (Ed.). (2003). Dispute resolution: Readings and
More informationWhy Listening Is So Important
Why Listening Is So Important There is a saying about listening that eloquently summarizes the nature of the process. The source of the words is unknown, but the message is universal God gave us two ears,
More informationIntroducing Abby Sponsorship University for Not-For- Profits and Charities
Introducing Abby Founder of the world s first online Sponsorship University for Not-For- Profits and Charities. Managing Director, Infinity Sponsorship. 25 years in sales, marketing, sponsorship, events
More informationLesson 2.7 The Process of Negotiation
Section 2 Lesson 2.6 active listening Lesson 2.7 The Process of Negotiation Rationale Negotiation is a regular part of everyday life, though it can be difficult to do well. Negotiation skills are extremely
More informationWe hear you - putting our customers at the heart of everything we do
We hear you - putting our customers at the heart of everything we do Virgin Media is the largest Virgin company in the world The second largest residential broadband provider in the UK The UK s largest
More informationHow is the Ascend insurance estimate calculated? Why doesn't my insurance estimate look right?
How is the Ascend insurance estimate calculated? Why doesn't my insurance estimate look right? Whether you re new to Dentrix Ascend or you haven t had the time to dig into the behind the scenes settings
More informationNegotiation & Influence: Gaining the Winning Advantage
Negotiation & Influence: Gaining the Winning Advantage ROBERT BIES Professor of Management Georgetown University Presentation slides are available at the end of this document. Negotiation & Influence:
More informationVolume 1 Issue 1 May 2015. Financial Freedom Tip of the Month
Volume 1 Issue 1 May 2015 Autumn 2015 Harcourt s Hoops Adding Value to Your Life with News, Tips, and Entertainment Financial Freedom Tip of the Month Nobody sets our to get deep in debt. It just seems
More informationWhat we mean by competence is an appropriate skill, aptitude or ability that you have demonstrated
Page 1 of 7 Tips for Completing Competence-based Application Forms What we mean by competence is an appropriate skill, aptitude or ability that you have demonstrated Q - How do you demonstrate a competence
More information# of Annual % of Busines Sales Busine Sell for % for Sale % that Sell ses sses < $500K $500K- $1M $1 - $2.5M $2.5- $10M $10-$50M >$50M 100
With Succession in Mind Increasing Your Business Value For Remodelers Gregory R. Caruso Attorney, CPA, CVA Principal, 410-507-5441 gcaruso@harvestbusiness.com 1 What We Will Cover Huge Value Swing Business
More informationInterpersonal Skills. Leadership, Change Management and Team Building
Interpersonal Skills Leadership, Change Management and Team Building Capital s Learning and Development team design and deliver tailored skills and competency based programmes to meet your wide range of
More informationPERFORMANCE MANAGEMENT Employee Input
PERFORMANCE MANAGEMENT Employee Input Employee Name: Social Security Number (or EI No.): School: Degree/Major: Expected Graduation Company/Division: Department: Location: A. What are your career objectives
More informationThe Definitive Guide to Legendary Customer Service
The Definitive Guide to Legendary Customer Service Customer Support Ebook Make your customer service legendary Satisfied customers do not only buy your products, but they have a stronger connection to
More informationCOURTING SMALL BUSINESS BANKING PROSPECTS IS LIKE DATING!
BankersHub.com January 2015 Newsletter Page - 1 COURTING SMALL BUSINESS BANKING PROSPECTS IS LIKE DATING! By Julie Dunn Story Newsletter Article January, 2015 ABOUT THE AUTHOR Julie Dunn Story brings years
More information2. Planning your support how to use your Personal Budget
2. Planning your support how to use your Personal Budget About this guide A Personal Budget is money from a local authority that can be used to pay for social care services and support. The money may be
More informationManaging Your Money: Where Do I Begin?
Managing Your Money: Where Do I Begin? Circular 591 Revised by Fahzy Abdul-Rahman 1 Cooperative Extension Service College of Agricultural, Consumer and Environmental Sciences INTRODUCTION Wouldn t it be
More informationThe Five Myths of Customer Service Satisfaction:
White Paper The Five Myths of Customer Service Satisfaction: Setting Your Sights on the Right Targets Sykes Enterprises, Incorporated Web: www.sykes.com Tel. +1.813.274.1000 CONTENTS INTRODUCTION... MYTH
More informationPsychic Guide 101 Written by: Jennifer A. Young www.bestonlinepsychics.net
Written by: Jennifer A. Young www.bestonlinepsychics.net Page 1 Table of Contents Chapter Title Page 01 Consulting a Psychic 03 02 Why Should You Consult a Psychic? 04 03 What Is a Psychic? 05 04 Choosing
More informationManaging Problem Employees
By: Lauren M. Bernardi Partial excerpt from the Manager s Manual section of Lauren Bernardi s book: Powerful Employment Policies. 1 As an employer you have no doubt lived the 80/20 rule: 80% of your time
More informationStory about going to Palestine. How to get through security without lying?
LYING THE SIN WE ALL COMMIT Alfred Snider University of Vermont 10 December 2014 Faculty of Arts, University of Ljubljana These are the notes used by the lecturer. Story about going to Palestine. How to
More informationCustomer Experience Outlines
Customer Experience Outlines Professional Persuasive Language Customer satisfaction is a feeling and a perception. The consummate professional manages perception so that the customer always feels cared
More informationModule 4: Identifying and Researching Career Options Transcript
Module 4: Identifying and Researching Career Options Transcript Introduction (video clip 1) This module will focus on the second step of the Career Planning Process, which is the step in which you ll figure
More informationINTRODUCTION TO NEGOTIATION
INTRODUCTION TO NEGOTIATION 1 Advanced Purchasing Negotiation Training Negotiation Process Though shown chronologically below, negotiations tend to be of an ongoing and cyclical nature. Remember, we are
More informationWorkload: 300 h ECTS Punkte: 10
Modulbezeichnung: Modulnummer: DLBNEGE Negotiation Semester: -- Dauer: 1 Semester Modultyp: Wahlpflicht Regulär angeboten im: WS, SS Workload: 300 h ECTS Punkte: 10 Zugangsvoraussetzungen: none Unterrichtssprache:
More informationWorkplace Conflict Recognising when and how to act. Presenter: Mark Belanti Psychologist and Director - Carfi
Workplace Conflict Recognising when and how to act Presenter: Mark Belanti Psychologist and Director - Carfi Objectives The connection between psychological injury and conflict How to recognise and resolve
More informationThe Emotional Economy at Work
The Emotional Economy at Work White Paper Series: Paper 400: Selecting & Working with Emotional Engagement Performance Metrics Jeremy Scrivens This paper is dedicated to my highly rational but emotionally
More information