Greenville Health System Emergency Department

Transcription

1 Greenville Health System Emergency Department Community Health Resources Greenville Health System (GHS) is the provider of choice for the Upstate with the most extensive network of emergency services: Level I Trauma Center at Greenville Memorial Hospital Chest Pain Center at Greenville Memorial Hospital (GMH) Certified Primary Stroke Center at GMH Children s Emergency Center at GMH Greer Memorial Hospital Hillcrest Memorial Hospital Laurens County Memorial Hospital North Greenville Hospital While we are privileged to be able to serve the community, the emergency department does not offer the most appropriate or convenient care for all patients. Because it can be challenging to find alternatives, Emergency/Trauma Services at GHS has assembled this booklet about health resources in the community. Please note that we strive for accuracy but realize that community services change, so we urge you to contact providers beforehand. Finding a Primary Care Provider Everyone would benefit from having a primary care doctor and what is called a medical home. Doctors or nurse practitioners specializing in family or internal medicine provide routine, non-emergency care. Some practices accept only adults or children while some care for both. Primary care doctors can manage your medications, offer education and care to prevent illness and, when needed, make a referral to a specialist. Having a primary care doctor will help you access primary health care more conveniently in the community than in the emergency room. If you have private health insurance: You can establish care with any primary care provider who is taking new patients. Ask family or friends if they have a provider they would recommend. Do you want a provider who is near your work or your home? Do you want one who accepts children and adults? Always check with your insurance carrier and/or human resources department to make sure the provider you choose is covered by your insurance. GHS has one of the largest multispecialty practices in the state, with more than 600 doctors, including approximately 200 primary care physicians located across the Upstate. To find a doctor near you, please call the GHS consumer Table of Contents If you have Medicare or Medicaid 2 If you have no health insurance 3 Health clinics with reduced-fee programs 4 Health care for the homeless 4 Medication assistance 4 Patient assistance programs 5 Chronic pain management 5 Work release notes 6 Non-emergency orthopaedic care 6 Dental services 6 Immunizations 8 Pregnancy testing 8 Psychological/behavioral health services 9 information and physician referral line at GHS-INFO ( ). You also may go online to ghs.org and click on Find a Physician. MD360 Urgent Care GHS also features a new primary care medical practice offering urgent care, primary care, sports medicine, physical therapy, lab and X-ray services. Hours and locations: M-F 6 a.m.-10 p.m., Sat. 10 a.m.-6 p.m., Sun. Noon-6 p.m. 300 Scuffletown Road 1025 Verdae Blvd. Simpsonville, SC Greenville, SC (864) (864) S. Suber Road Anderson Road Greer, SC Greenville, SC (864) (864) (in collaboration with Baptist Easley)I MD360 accepts most major insurance plans. Co-pays, deductibles and fees for non-covered services should be paid at the beginning of your visit. If you have any questions concerning any of the information provided in this booklet, you may call Greenville Memorial Hospital: (864) Greer Memorial Hospital: (864) Hillcrest Memorial Hospital: (864) Laurens County Memorial Hospital: (864) North Greenville Hospital: (864)

2 If you have Medicare or Medicaid: Some practices are not accepting new Medicare or Medicaid patients. Please make sure that any provider or hospital that you choose accepts your particular coverage, especially if you have selected a managed care program. Have this information handy when you call for an appointment. Remember: You can choose any provider that accepts your particular plan and is taking new patients. Here are some suggestions, though this is not meant to be a complete list of providers. Greenville Center for Family Medicine 877 W. Faris Road, Suite A, (864) Call 8 a.m. for same-day appointment M-F 8 a.m.-5 p.m. You must have old records. Adults and children are seen. Center for Pediatric Medicine 20 Medical Ridge Drive (Cross Creek), Greenville, SC (864) Children only; M-F 8 a.m.-5 p.m. Pediatric Rapid Access Clinic 57 Cross Park Court (Cross Creek), (864) Same-day appointment available; Children only M-Th 8 a.m.-8 p.m., F 8 a.m.-5 p.m., Sat 8 a.m.-noon New Horizon Family Health Center Downtown 130 Mallard St., Greenville, SC (864) ; call for an appointment M-Th 8 a.m.-6 p.m., F 8 a.m.-5 p.m., New Horizon Family Health Center Pendleton Street 811 Pendleton St./11 Medical Court, Greenville, SC (864) ; call for an appointment M-F 8 a.m.-5 p.m., North Hills Medical Center Pelham 800 Pelham Road, Greenville, SC (864) M-F 8 a.m.-5 p.m. (5-8 p.m. after hours), Sat 9 a.m.-5 p.m., Sun Noon-5 p.m., North Hills Medical Center Hwy S. Hwy. 14, Greenville, SC (864) M-F 8:30 a.m.-5 p.m., North Hills Medical Center North Main 505 N. Main St., Suite C, Greenville, SC (864) M-F 8 a.m.-5 p.m., Greer New Horizon Family Health Center Greer 111-A Berry Ave., Greer, SC (864) ; call for an appointment M-F 8 a.m.-5 p.m., North Hills Medical Center Greer 319 S. Buncombe Road, Greer, SC (864) M-F 8 a.m.-5 p.m., Mauldin North Hills Medical Center Mauldin 309 W. Butler Road, Mauldin, SC (864) M-F 8 a.m.-5 p.m., Travelers Rest Center for Pediatric Medicine 807 N. Main St. (North Greenville Outpatient Center) Travelers Rest, SC (864) Children only; M-Th 8 a.m.-4:30 p.m., F 8 a.m.-noon New Horizon Family Health Center Travelers Rest 1588 Geer Highway (Hwy. 276), Travelers Rest, SC (864) ; call for an appointment M/W 8 a.m.-8 p.m., T/Th/F 8 a.m.-5 p.m., Adults and Children Spartanburg Regenesis Community Health Center 750 S. Church St., Spartanburg, SC (864) M/T/Th 8 a.m.-6:30 p.m., W/F 8 a.m.-5 p.m. Anderson AnMed Family Medicine 1100 W. Franklin St., Anderson, SC (864) M-F 8:30 a.m.-5 p.m., AnMed Family Medicine 2000 E. Greenville St., Suite 3700, Anderson, SC (864) M-Th 8 a.m.-5 p.m., F 8 a.m.-3:30 p.m., Laurens Hometown Pediatrics 700 Plaza Circle, Suite N, Clinton, SC (864) M-Th 8 a.m.-5 p.m., F 8 a.m.-2 p.m., Children only LC4 (Laurens County Community Care Center) Hwy. 76E, Clinton, SC (864) M-W/F 8 a.m.-6 p.m., Th 2-6 p.m., 2

3 If you have no health insurance: Many people without health insurance think that the emergency room is the only alternative they have for health care. Fortunately, other options exist. Most counties have free clinics that offer health care to people, with qualifying income levels, who do not have Medicare, Medicaid or any kind of medical benefits. Some health clinics offer reduced-fee programs, based on income verification, for patients without insurance. Free Clinics Free clinics need proof of address in the county where you seek services and proof of household income. There is no charge for the visit, labs or most X-rays. Pharmacy help also is available. Greenville County Greenville Free Medical Clinic Main Site 600 Arlington Ave. Greenville SC (864) New Patients, T&Th 10 a.m. M/W 9 a.m.-5 p.m., T/Th 10 a.m.-7 p.m., F 9 a.m.-1 p.m. Greenville Free Medical Clinic North West Crescent 925 N. Franklin Road Greenville, SC (864) Th only: register at 1 p.m. Greenville Free Medical Clinic Greer 202 Victoria St. (J. Verne Smith Bldg.) Greer, SC (864) T only: register by 1 p.m. Greenville Free Medical Clinic Golden Strip 1102 Howard Road, Building 3 Simpsonville, SC (864) T only: register by 1 p.m. Taylors Free Medical Clinic 400 W. Main St. Taylors, SC (864) M-W, F 9 a.m.-4:30 p.m., Th 3-7 p.m. Laurens County Good Shepherd Free Medical Clinic 245 Human Services Road Clinton, SC (864) T-Th 8 a.m.-3 p.m. Oconee County Rosa Clark Free Medical Clinic 210 S. Oak St. Seneca, SC (864) M-F 7 a.m.-3:30 p.m. Pickens County Clemson Free Medical Clinic 105 Anderson Highway Clemson, SC (864) W only Good Samaritan Alliance 303 Dacusville Highway Easley, SC (864) M 8:30 a.m.-noon, 2-5 p.m., W-Th 8:30 a.m.-1:30 p.m. Spartanburg County St. Luke s Free Medical Clinic 162 N. Dean St. Spartanburg, SC (864) Call for hours of operation Anderson County Anderson Free Medical Clinic 414 N. Fant St. Anderson, SC (864) T/Th 9 a.m.-noon, 1:30-5 p.m., W 1-5 p.m., F 8:30 a.m.-2 p.m. Sat 8:30 a.m.-noon 3

4 Health Clinics with Reduced-fee Programs These clinics provide primary care to patients who have private health insurance, Medicare and/or Medicaid and to patients with no health insurance. Those with no health insurance may qualify for reduced fees based on income verification. Medication assistance is available but there is a charge for labs and X-rays. These centers do NOT require that you live in the county where you are seeking services. New Horizon Family Health Center Downtown 130 Mallard St. Greenville, SC (864) New Horizon Family Health Center Pendleton Street 811 Pendleton St. /11 Medical Court Greenville, SC (864) New Horizon Family Health Center Greer 111-A Berry Ave. Greer, SC (864) New Horizon Family Health Center Travelers Rest 1588 Geer Highway (Hwy. 276) Travelers Rest, SC (864) Regenesis Community Health Center 750 S. Church St. Spartanburg, SC (864) AnMed Family Medicine 1100 W. Franklin St. Anderson, SC (864) AnMed Family Medicine 2000 E. Greenville St., Suite 3700 Anderson, SC (864) LC4 (Laurens County Community Care Center) Hwy. 76E Clinton, SC (864) Health Care for the Homeless Health Care for the Homeless is administered by New Horizon and provides free services, including doctor visits and medications, to the homeless. Patients are seen at any New Horizon office; a medical van also makes calls around the city. You can speak to someone about accessing this program and other services at Any New Horizon office See contact information for New Horizon in preceding section. Greenville Rescue Mission 575 W. Washington St., Greenville, SC (864) Salvation Army 417 Rutherford St., Greenville, SC (864) a.m.-4:30 p.m. Triune Mercy Center 222 Rutherford Road, Greenville, SC (864) M-Th 9 a.m.-5 p.m., F 9 a.m.-3 p.m., Sat 9 a.m.-1 p.m. United Ministries 606 Pendelton St., Greenville, SC (864) M-Th 8 a.m.-5 p.m., F 8 a.m.-noon Medication Assistance Many people report problems affording their medications each month. It s important to make sure you are taking advantage of all the help available to you. Free Antibiotics Many grocery store and discount store pharmacies offer some of the most prescribed antibiotics for free. Most notable are the Publix and Bi-Lo pharmacies. This offer is open to all, regardless of insurance or income. Low-cost Generics Walmart pharmacies first offered many generic medications for $4 a month. Other pharmacies such as Kmart, Bi-Lo and Target pharmacies now have similar programs. If you use other pharmacies regularly, ask if they can match these prices. More medications have been added recently, some at slightly higher cost. If you have access to a computer (you can use the public library), you can visit the website for any of these stores and print their list of low-cost generics OR you can request a list at the local pharmacy. If your medications are not on the list, ask your doctor whether he or she can approve a generic equivalent or switch you to another medication on the list. 4

5 Free Clinics To be eligible for free clinic services, you cannot have Medicare, Medicaid or any health insurance and you must meet income guidelines. Many medications are free, but most clinics also use a medication assistance program called Welvista that requires an application fee. That is usually the only cost associated with a free clinic. Medicare or Medicaid Medicare Part D is the medication assistance part of Medicare. It is necessary to select a plan from many choices based on your coverage needs. Your pharmacist might be the best person to help you select a plan that meets your medication needs. Medicaid covers a certain number of prescriptions per month with low co-pay. Both programs have limits to their coverage for medications, and having Medicare and/or Medicaid may exclude you from eligibility for a pharmaceutical company s medication assistance programs. (See Low-cost Generics on previous page.) These lists may help you determine which medications to have covered under your plan (the most expensive) and which to pay for yourself (the least expensive). Patient Assistance Programs Most pharmaceutical companies have programs for their more expensive medications and those for which there is no generic alternative. There are eligibility requirements regarding income levels, proof of citizenship in some cases, and financial documentation is always required. Your pharmacist can tell you which pharmaceutical company makes your particular medication. To obtain a patient assistance application form, go to the website of the pharmaceutical companies or ask your pharmacist. A good website, has applications for most of the pharmaceutical companies patient assistance programs. Partnership For Prescription Assistance offers help to determine eligibility for a variety of patient assistance programs and provide you with the applications. Call PPA-NOW or visit Welvista Formerly known as Communicare, Welvista is a healthcare network that represents 12 pharmaceutical companies. Welvista offers access to more than 160 medications with one application and fee. These are brand-name medications, not generics. Most free clinics access this program, though it is available to anyone who meets the eligibility requirements. Chronic Pain Management For the best management of chronic pain, you need one doctor who knows your medical situation and can manage your pain medications safely and effectively. This may be your primary care provider or a pain management specialist. If your primary care provider does not feel comfortable prescribing such medications, you need to discuss a referral to a pain management specialist. Most specialists will not take a referral from the emergency room. This must come from your primary care provider. Here is a list of some practices specializing in pain management. Institute for Musculoskeletal Health & Wellness Upstate Medical Rehabilitation 111 Doctors Drive (864) M-Th 8 a.m.-5 p.m., F 8 a.m.-3 p.m. Integrative Pain Management 556A Memorial Drive Ext. Greer, SC (864) Carolina Center for Advanced Management of Pain 220 Roper Mountain Ext. Greenville, SC (864) M-F 8 a.m.-5 p.m. Pain Management Associates 1005 Grove Road (864) M-Th 8 a.m.-5 p.m., F 8 a.m.-2 p.m. Pain Management Associates 138 Dillon Drive Spartanburg, SC (864) M-Th 8 a.m.-5 p.m., F 8 a.m.-noon Pain Management Associates 108 Montgomery Drive Anderson, SC (864) M-Th 8 a.m.-5 p.m., F 8 a.m.-noon A list of medications and an application can be obtained by visiting or calling

6 Work Release Notes Typically, the emergency room only addresses return to work at the time a patient is actually seen for an acute problem. If you received follow-up treatment elsewhere, you need to return to the treating provider or your primary care provider to get a release to work. These providers will address your functional capacity for a particular job. Non-emergency Orthopaedic Care Routine orthopaedic follow-up or evaluation and treatment of long-standing orthopaedic problems is best managed in an outpatient office setting. If you have missed your appointment for evaluation or follow up with your doctor, you need to arrange another appointment. The emergency room is for evaluation and treatment of acute problems requiring immediate evaluation. Here is an alternative to the emergency room for acute orthopaedic problems and fractures: Steadman Hawkins Evening S.H.I.F.T. 200 Patewood Drive, Suite C100 Greenville, SC (864) , M-F 6-9 p.m. No appointments are necessary for Steadman Hawkins Injury and Fracture Treatment (S.H.I.F.T.). GHS Steadman Hawkins Clinic of the Carolinas accepts private insurance, Medicare and Medicaid. Co-pays, deductibles or self-pay fees are required at time of visit. If you are seeking a referral to an orthopaedic doctor and are not having an acute problem, please contact your primary care doctor for a referral. Dental Services Dental services are not available in the emergency room, though you may be seen for an abscess or infection related to a dental problem. You need to see a dentist to address the underlying dental problem. Listed below are free and low-cost options for dental services. Greenville Free Medical Clinic 600 Arlington Ave. Greenville, SC (864) T/Th: registration starts at 10 a.m., then given a time to return Free X-rays, extractions, treatment of infections No Medicare, Medicaid or any medical coverage Bring proof of residency in Greenville County, Social Security Number (if you have one) and household income documents as well as any current medications. Note: If you do not live in Greenville County, contact the free clinic in your county for the availability of dental services. See also Finding a Primary Care Doctor. Carolina Urgent Dental (formerly Good Samaritan) 1639 Woodruff Road Greenville, SC (864) M-F 8 a.m.-5 p.m.; first come, first served Accepts Medicaid and self-pay at or near Medicaid price. Urgent care only for X-rays, extractions, fillings, infections Children s Dental McAlister Square 225 S. Pleasantburg Drive Greenville, SC (864) M-Th 8 a.m.-6 p.m., F 8 a.m.-noon Accepts Medicaid up to age 20 The Dental ER 305 Bennett Center Drive Greer, SC (864) M/W/F 10 a.m.-5 p.m., T/Th 9 a.m.-2 p.m. Accepts Medicaid Se Habla Español Greenville Tech Dental Program 620 S. Pleasantburg Drive Greenville, SC (864) and directions. Limited dental services, X-rays, teeth cleaning 6

7 New Horizon Family Dental 1 Memorial Medical Drive (864) M/W 8 a.m.-5 p.m., T/Th 8 a.m.-7 p.m., F 8 a.m.-noon Accepts Medicaid, private insurance, self-pay. Fees are on a sliding scale based on income (bring documents). X-rays, extractions, treatment of infections, restorative care Piedmont Dental 3903 Augusta St. (864) M-F 8 a.m.-5 p.m. Accepts Medicaid for dental (but not dentures unless under 21 years old). X-rays, extractions, partials and dentures only Dr. Ryan Marcello 103 A Regency Commons Drive Greer, SC (864) M-Th 9 a.m.-4:30 p.m., F 9 a.m.-noon Dr. Duncan Shirley 28 S. Main St. Travelers Rest, SC (864) M-Th 8 a.m.-5 p.m. Triad Dental Group 5C Cleveland Court Greenville, SC (864) M-F 8 a.m.-5 p.m. Greenville County dentists who accept Medicaid: Dr. Michele K. Bryant 119 Village Drive Greer, SC (864) M-Th 8 a.m.-5 p.m. Dr. Roger Bryant 3115 Brushy Creek Road, Building 6 Greer, SC (864) M-Th 8 a.m.-5 p.m., F 7:30 a.m.-2 p.m. Oral surgery Dr. Glenn Head 6 Pointe Circle Greenville, SC (864) M-Th 7:30 a.m.-5 p.m., F 7:30-11 a.m. Dr. Timothy Hughes 312 Mills Ave. (864) M-Th 8:30 a.m.-5 p.m., closed Friday Dr. Robert Keels 600 Squires Pointe Duncan, SC (864) M-Th 8 a.m.-5 p.m., F 7 a.m.-noon 7

8 8 Immunizations Immunizations are available through private doctors offices or at your county health department. Greenville County Health Department 200 University Ridge Greenville, SC (864) Appointment only M-Th 8:30 a.m.-4 p.m., F 8:30 a.m.-noon, 2:30-3:30 p.m. Anderson County Health Department 220 McGee Road Anderson, SC (864) M-F 8:30-11 a.m., 1-4 p.m. Pickens County Health Department 200 McDaniel Ave. Pickens, SC (864) Spartanburg County Health Department 151 E. Wood St. Spartanburg, SC (864) M-F 8 a.m.-4:45 p.m. Chesnee Public Health Clinic 210 Hampton St. Chesnee, SC (864) Inman Public Health Clinic 6 S. Howard St. Inman, SC (864) Laurens County Health Department 93 Human Services Road Laurens, SC (864) M-F 8 a.m.-5 p.m. Tobias Public Health Center 154 George Washington Carver Drive Spartanburg, SC (864) T-Th 8:30 a.m.-5 p.m. Woodruff Public Health Clinic (WIC services only) 1 Gregory St. Woodruff, SC (864) Pregnancy Testing Pregnancy tests can be purchased for around $5 at grocery and drug stores. Free pregnancy tests are performed at the sites below. Greenville County Health Department 200 University Ridge Greenville, SC (864) Appointment only M-F 8:30 a.m.-5 p.m. Laurens County Health Department 93 Human Services Road Laurens, SC (864) M-F 8 a.m.-5 p.m. Pickens County Health Department 200 McDaniel Ave. Pickens, SC (864) Anderson County Health Department 220 McGee Road Anderson, SC (864) M-F 8:30-11 a.m., 1-4 p.m. Birthright of Greenville 110 E. Butler Road, Suite F Mauldin, SC (864) or M-T 10 a.m.-2 p.m., M/W 5:30-7:30 p.m., F-Sat 9 a.m.- noon Carolina Pregnancy Center 103 Metro Drive Spartanburg, SC (864) or ; counseling available M-Th 9 a.m.-5 p.m., F 9 a.m.-4 p.m. Live Free 1146 Grove Road (864) ; counseling available Greenville Women s Clinic 1142 Grove Road (864) or M-F 9 a.m.-5 p.m., Sat 8 a.m.-noon

9 Psychiatric and Substance Abuse Resources: Crisis Lines/Help Lines CRISISLine (864) TEENLine (864) National Suicide Prevention Hotline South Carolina Addiction Treatment Hotline Area Mental Health Centers Greenville Mental Health Center Adult, Children & Adolescent 124 Mallard St. Greenville, SC (864) Piedmont Mental Health Center 20 Powderhorn Road Simpsonville, SC (864) Greer Clinic 220 Executive Drive Greer, SC (864) Anderson Mental Health Center 200 McGee Road Anderson, SC (864) Spartanburg Area Mental Health Center 250 Dewey Ave. Spartanburg, SC (864) Beckman Mental Health Services 1547 Parkway, Suite 100 Greenwood, SC (864) Greenwood Clinic 1547 Parkway, Suite 200 Greenwood, SC (864) Laurens Clinic 442 Professional Park Road Clinton, SC (864) Resources and Support Mental Health America of Greenville County 429 N. Main St., Suite 2 Greenville, SC (864) National Alliance on Mental Illness (NAMI) Greenville (864) M-Th 10 a.m.-2 p.m. National Alliance on Mental Illness (NAMI) South Carolina M-F 8:30 a.m.-4:30 p.m. Anderson Mental Health Center Children & Adolescent 515 Camson Road Anderson, SC (864) Oconee Mental Health Center 115 Carter Park Drive Seneca, SC (864) Pickens Mental Health Center 314 W. Main St. Pickens, SC (864)

10 Psychiatric and Substance Abuse Resources: Hospitals and Treatment Facilities Marshall I. Pickens Hospital 701 Grove Road (864) Carolina Center for Behavioral Health 2700 E. Phillips Road Greer, SC (864) SpringBrook Behavioral Health Hospital One Havenwood Lane Travelers Rest, SC (864) Patrick B. Harris State Hospital 130 Highway 252 Anderson, SC (864) Phoenix Center 1400 Cleveland St. Greenville, SC (864) M-F 8:30 a.m.-5 p.m. 24-hour Information & Referral Line (864) The Phoenix Center is the legislated authority on substance abuse for Greenville County. Advocacy S.C. Dept. of Mental Health Client Advocacy (803) Toll Free Substance Abuse Resources Phoenix Center 1400 Cleveland St. Greenville, SC (864) hour Information & Referral Line (864) The Phoenix Center is the legislated authority on substance abuse for Greenville County. Laurens County Commission on Alcohol and Drug Abuse 219 Human Services Road (GateWay Counseling Center) Clinton, SC (864) Spartanburg Alcohol and Drug Abuse Commission 187 W. Broad St. Spartanburg, SC (864) Anderson Behavioral Health Services 226 McGee Road Anderson, SC (864) Oconee Behavioral Health Services 691 S. Oak St. Seneca, SC (864) M-Th 8 a.m.-5 p.m. Behavioral Health Services of Pickens County 309 E. Main St. Pickens, SC (864) M-F 8:30 a.m.-5 p.m Probate Court Greenville County Probate Court Mental Health Division 301 University Ridge, Suite 1200 Greenville, SC (864) COURT (toll free) 10

11 Notes:

12 701 Grove Road (864) ghs.org