Zero Downtime In Multi tenant Software as a Service Systems
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1 Zero Downtime In Multi tenant Software as a Service Systems Toine Hurkmans Principal, Research Engineering Exact Software
2 About Exact Software Founded 25 years ago Business Solutions for SMB space Customers in 125 Countries Headquarters Delft, Netherlands 40 Subs World wide ± 2400 Employees
3 WHAT DRIVES OUR INDUSTRY?
4 BUSINESSES DRIVE THE INDUSTRY NOT TECHNOLOGY
5 What Drives Businesses?
6 Business has changed
7 Business Automation Business more complex Increase of automation Office automation Finance & administration Increase complexity Increase dependencies
8 IT and Business IT is Costs IT is not Core Business What is the Added Value of IT?
9 Financial Crisis
10 BUSINESS SOFTWARE
11 Business Software Today Single tenant, multi user On premise Closed Systems Incorporated in every day process Cost of ownership borne by business
12 What drives our industry? Reduce Cost of Ownership Available & Reliability Increase Service Offerings Improve User & Customer Experience
13 What drives our industry? Enterprises Mid size Businesses Small Businesses
14 SOFTWARE AS A SERVICE
15 SAAS IS A BUSINESS MODEL
16 SaaS is a Business Model Consumer Provider
17 VIRTUALIZATION
18 Virtualization Single Tenant, Multi User Thick Client On Premise
19 Virtualization Single Tenant, Multi User On Premise Virtual Desktops
20 Virtualization & SaaS Single Tenant, Multi User Virtual Machines In the Cloud
21 WEB APPLICATIONS
22 Web applications Single Tenant, Multi User Thin Client On Premise (Intranet)
23 Web applications and SaaS Single Tenant, Multi User Thin Client Hosted (Internet)
24 TOTAL COSTS OF OWNERSHIP SOFTWARE
25 Software as a Service environments Single Tenant, Multi User In the Cloud
26 Total Costs of Ownership On-Premise Systems Software Purchase Software Maintenance Infrastructure & Services *Per Tenant
27 Budget for On-Premise Systems Software Hardware Professional Services *Per Tenant
28 Budget for Software as a Service Software as a Service Hardware Professional Services *Per Tenant
29 Budget on Premise versus SaaS Software Hardware Service Total On Premise Software as a Service
30 Budget for Software as a Service Software SaaS Vendor Hardware SaaS Vendor Services Hardware Professional Services *Per Tenant
31 MULTI TENANCY IS ABOUT SCALABILITY
32 SaaS Single Tenant environments Single Tenant, Multi User In the Cloud
33 SaaS Multi Tenant Environments Multi Tenant, Multi User In the Cloud Software as a Service Web based
34 Budget on Premise versus SaaS Multi Tenant Software Hardware Service Total On Premise SaaS Single Tenant SaaS Multi Tenant
35 Economy of Scale Revenue Provider Costs Costs Provider Added Value Cost per Tenant Number of Tenants
36 Samples
37 ZERO DOWNTIME
38 Downtime
39 INDUSTRY CASE EXACT ONLINE
40 A Multi Tenant SaaS solution for accounting
41 Exact Online Architecture Business App. layer Data Layer Database
42 Downtime system Exact Online System Maintenance and Migration Maintenance & Release cycle Backup Update Test
43 Challenges Cost of Ownership Optimal use of hardware / infrastructure & services Optimize software maintenance and migration Growth of number of tenants and concurrent users Growth in amount of data Growth in database I/O Availability of system Reduce downtime
44 DOWNTIME OF SOFTWARE SYSTEMS
45 Zero Downtime Application Outage Application Application Master Database
46 Zero downtime Database Outage Application Master Database Real time Synchronization Backup Database
47 Zero downtime Database Outage Application Backup Database Real time Synchronization Master Database
48 Zero downtime Migration Application V1 Application V2 Database V1 Data Migration Synchronization Database V2
49 DOWNTIME AND SCALE
50 Application Scalability: Server Grids Clients Load Balancer Server grid
51 Database Scalability: Partitioning
52 Database Scalability: Master - Slave
53 CHALLENGES FOR THE INDUSTRY
54 Observations Current solution developed for Single tenant systems, On premise systems Solutions are based on duplication Use of power (hardware, servers) Direct increasing cost of ownership Not scalable enough The costs do not reduce with the number of tenants Minimum requirement is for costs to be linear
55 Software Development Trends Smaller development iterations More frequent updates More stress on system maintenance Software maintenance becomes migration Software migration continues process Migration becomes Evolution
56 Challenges Operational costs reduction Infrastructure costs Maintenance & Migration No threatening of operational integrity Backup / restore Availability & Performance Minimize Downtime (zero?)
57 Question to You Software Integration and Evolution at Runtime. Data Integration and Evolution at Runtime?
58 THANK YOU FOR YOUR ATTENTION
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