Hatea Kapa Haka group perform at the Waka and Wave Sculpture

Transcription

1 New Settlers Guide

2 Hatea Kapa Haka group perform at the Waka and Wave Sculpture

3 Mayor s welcome Nau mai, haere mai. On behalf of the people of Whangarei, I wish our newly arrived residents a very warm welcome to our beautiful district. We are proud that you have chosen New Zealand as your new home, and Whangarei as your preferred part of our country. That means we must be doing something right! Our Council logo says it all Whangarei: Love it here! We love our beautiful bush and beaches, our rich culture and arts scenes, our growing business community and the sport and recreation opportunities that abound here, and are grateful you have decided to become part of them. Before European settlement, our district - and particularly the area around our spectacular harbour - was a meeting place for Maori. So, it is important for us to continue the tradition of bringing people together and incorporating their cultures into our own. That includes you and your culture. While you no doubt wish to embrace the aspects of Whangarei life that attracted you here, I encourage you to maintain your own traditions, celebrations, cuisine and customs. Their contribution can only make our district a better place to live, work and play. May your hopes and dreams for your new life in Whangarei be realised, and may you make a happy and harmonious home here. Sheryl Mai Mayor of Whangarei 3

4 Mihi Tena koutou, tena koutou, tena koutou katoa. Nga mihi whanui kia koutou kua tatu mai nei ki waenganui ia matou o roto i te rohe o Whangarei. I haere tawhiti mai koutou ki te rapu oranga mo koutou me o koutou whanau whanui. Ko taaku kia koutou, nau mai, haere mai. Hikia mai nga tini mate kei runga ia koutou kia tu tahi ki nga mate kei runga i a matou. Ko te karanga, haere atu e nga mate, haere atu ki tua o te arai. Ko waiho mai ko tatou te hunga ora, Tena koutou, tena koutou, tena koutou katoa. Welcome, welcome and a very warm welcome to you all. I pay my respects to all of you who have chosen to make Whangarei your home. We are excited that you have chosen to join our community. We recognise that many of you have made great sacrifices and undertaken great journeys, both cultural and physical, to live in this small corner of the world. My message to you individually and collectively is please join us and enjoy your stay. We recognise your ancestors and family who have gone before you into another realm. Your very existence and your being, you owe to them. I ask that your ancestors and family members who have passed on can now join with ours. To those of us who are present here today in this community, welcome, welcome and a very warm welcome to you all! Solomon Tipene, Iwi Relationships Manager, Whangarei District Council

5 Contents Mayor s welcome...3 Mihi...4 Welcome to Whangarei!...8 District Map...8 How did Whangarei get its name?...9 Whangarei history...10 Te Ao Māori (The Māori World)...11 Finding information in Whangarei...12 Settlement Support Whangarei...12 Whangarei District Council...13 Whangarei District Libraries...14 Northland Regional Council...15 Whangarei I-Site Visitor Centre...16 Whangarei Migrant Centre...16 Citizens Advice Bureau (CAB)...17 Postal Services - New Zealand Post...18 Newspapers...18 Radio Stations...19 Channel North TV...20 Translation and language interpreters...20 Government Services...22 Immigration New Zealand...22 Immigration Advisers Authority (IAA)...22 Apply for New Zealand Citizenship...23 Apply for New Zealand Passport...23 Embassies and Consular Offices in New Zealand...23 Know your rights...23 Things to do first...25 Open a bank account...25 Get a tax number...25 Find a place to live...26 Household services...28 Telecommunications

6 Everyday life...32 Transportation in Whangarei City and District...32 Education...34 Budgeting...40 Finding work...41 Start a business...42 Improve your English...44 Health Care...45 Shopping...47 Daylight Saving Time...48 Public Holidays...48 Pets...49 Making friends...50 Clubs and volunteering...50 Community groups...50 Religion...51 Senior services...52 What to do in an emergency...53 In an emergency dial Accident and sudden sickness...53 Whangarei Hospital...53 Police...53 New Zealand Fire Services...54 Rural Fire Services...54 Civil Defence Emergencies...55 Family violence and victim help...56

7 The Law...57 Births, deaths & marriages...57 Make a Will...57 Justices of the Peace (JPs)...57 New Zealand s political system...58 Fun & recreation...59 Arts & culture...59 Scuba diving...59 Fishing...60 Gardening...60 Golf courses...60 Learn to swim...60 Sports teams...61 Walking tracks...61 Free things to do in the Whangarei District...62 Glossary...63 Maori Greetings...63 Kiwi slang...64 Acknowledgements...67 The view over Whangarei from Mount Parihaka 7

8 Russell Rd Welcome to Whangarei! Whangarei is a growing, modern and vibrant city with a population of about 51,900. It is located within bush-covered hills and overlooks the Whangarei Harbour. Whangarei city sits within Whangarei District, 270,000 hectares of farmland, orchards, forests, the Poor Knights and the Hen and Chickens Islands and spectacular coastline boasting some of the country s best beaches. Whangarei District covers the lower eastern part of Northland, from Bland Bay in the north to Langs Beach in the south and westwards toward Dargaville, covering a land area of approximately 2,700 kilometres. Some 90 per cent is rural, with up to two-thirds used for pastoral farming. The District also has more than 270 kilometres of open coastline. No part of the District is more than 40 kms from the sea. Whangarei District s population is estimated today at 80,000 (74,463 at 2006 census), which is about 50 per cent of Northland s total population. Whangarei residents are from 108 different countries. District Map Far North District Pipiwai Pipiwai Rd SH 1 Whananaki North Rd Marua Rd Hikurangi Oakura Ngungur u Rd Matapouri Rd Whananaki Matapouri Tutukaka Mangakahia Rd Titoki SH 14 Maungatapere Pataua Whangarei Heads Rd Kaipara District Maungakaramea One Tree Point Waiotira Rd SH 1 Ruakaka Waipu Langs Beach

9 How did Whangarei get its name? Te Whanga-a-Reipae - The Waiting Place of Reipae. Whangarei derived its name from a Māori legend about the journey of Reitu and Reipae. These two high born twin sisters from a powerful Waikato tribe travelled to the far north on a legendary falcon (Te Karearea) to visit Ueoneone, a handsome young chief from Ngapuhi. Ueoneone and his people hoped that marriage to the twin sisters would strengthen tribal alliances between Waikato and Ngapuhi. As the falcon flew north from the Waikato, the sisters argued with each other over sharing Ueoneone as their common husband. Arriving at Onerahirahi (Onerahi), Reipae feigned sickness and asked the falcon to rest for a time on the shores of this beautiful harbour adjacent to Mt. Manaia. During the stop over, Reipae heard her sister Reitu make scathing remarks about her and this caused Reipae to give up her quest to share Ueoneone with her sister. Following this incident, Reipae encouraged Reitu to continue the journey without her, and Reitu flew on alone northwards to Te Tomo pa and eventually married the northern rangatira (Chief) Ueoneone. Reipae remained at Onerahi to await her brothers and other kinfolk who were travelling overland to Northland in support of the sisters. Reipae remained in the Onerahi area and eventually married Tahuhu Potiki, a local chief. Whangarei Harbour was named after her the original name being Te Whanga-a-Reipae (The Harbour of Reipae) - where Reipae waited for her people. There are many distinctive features in Whangarei including the Town Basin Yacht Harbour area, Whangarei Falls, the Whangarei Museum and Heritage Park, Clarke Homestead & Kiwi House, the Whangarei Art Museum, the Fernery and Conservatory and plenty of beaches within a 30-minute drive of the city. Mount Parihaka, located in Mair Park, is historically significant to Māori people because it was the place where the haka was performed, overlooking the Hātea River, before Māori warriors went to war. There are many other significant sites to both Māori and non-māori, two important ones being Mount Manaia and the Hātea River. Each has its own unique legend about the origin of its place name. Whangarei District Council welcomes you to Whangarei. We hope you get to know the many features the District has to offer. Please use this guide to help you settle in and enjoy all the beauty and diversity that Whangarei has to offer. For further information about Whangarei District refer to 9

10 Whangarei history Whangarei was a well-established and thriving Māori settlement when Captain Cook arrived in New Zealand in During the inter-tribal wars of the 1800s between the local Māori people of the region, Whangarei became the meeting place of the northern war parties that assembled in their war canoes in the harbour on their way south. The armies, sometimes with as many as 2000 to 3000 men, would camp on the shores of the harbour to meet with friends and family and replenish supplies for the trip south. The Whangarei war chiefs, each in his carved waka (war canoe), would then paddle southward with friends and allies. In 1840, after the early British settlers had started to establish themselves in New Zealand, Māori and the British Queen s representative signed the Treaty of Waitangi (Te Tiriti O Waitangi). The Treaty was established to confirm the partnership between Māori and non-māori and is used today as the foundation document of New Zealand. Two versions of The Treaty were signed, one in Māori and one in English. The translation of the versions differ. Whangarei was a trading post for early European settlers, and was largely built on reclaimed land. Kauri timber and gum were the major trading industries, followed by coal mining, wheat and dairy farming, shipbuilding and brick-making industries. For more information on early history and development of Whangarei refer to: Heritage/Pages/default.aspx An artist s impression of the Whangarei Town Basin area, From the Florence Keene Collection

11 Te Ao Māori (The Māori World) Māori culture is important within New Zealand, and the Whangarei District has one of the largest populations of Māori residents of any district in the country. Māori are tangata whenua, the indigenous people of New Zealand, and Māori cultural values are alive and thriving in this District. There are many different tribes (Iwi) and sub tribes (Hapu) in Whangarei District, each with their own unique history and customs. The Māori language (Te Reo) and meeting house (marae) are core elements that hold Māori culture together and the language is used throughout the District. A formal marae visit involves protocol, a set way of doing things that differs depending on the location of the marae. Tikanga (protocol or way of doing things) is an important part of Māori culture. Learning Te Reo is a good way to gain an understanding of Māori culture. Te Wānanga o Aotearoa (The University of New Zealand), NorthTec and other providers offer Māori language courses. For more information on Te Wānanga o Aotearoa Website: For more information on NorthTec Website: The Hongi - a form of Maori greeting 11

12 Finding information in Whangarei To use this guide you will need a copy of the Northland Phone Book (available from Post Shops) and access to the internet. The Whangarei District Library can help you with both. The Yellow Pages are located in the back section of the Phone Book. This symbol refers to the Yellow Pages, and is used in this guide. Government departments are listed in the front of the telephone directory in blue. Medical centres, hospitals and other health service providers are listed in the front of the telephone directory, in green.

13 Whangarei District Council Whangarei District Council (WDC) is the local government for the six wards that make up Whangarei District. Four of these wards are largely rural and two are centred around Whangarei s main urban area. Council is made up of a mayor and 12 councillors and employs over 350 staff and many contractors. It works in partnership with other government and community organisations. WDC is also involved with several public facilities including our libraries, the Whangarei Aquatic Centre, Clapham s Clock Museum, Whangarei Art Museum and the airport, sporting facilities, parks and reserves. Other functions of WDC include roading, water supply, sewage reticulation and disposal and rubbish collection. These activities and services are funded by rates (taxes paid by residential and commercial property owners). Many of Council s services are user-pays including water, permitting processes (such as building consents, resource consents and dog registration). If you are thinking of purchasing a property, you should obtain a Land Information Memorandum (LIM) from Council to get more information about the property. WDC has two service centres where customers can get information and help with questions about the District. There is an information pack available for new ratepayers in the District. Whangarei Service Centre Forum North Building, Rust Avenue, Mailing address: Private Bag 9023, Whangarei 0140 Phone: (09) Fax: (09) [email protected] Hours: Monday - Friday 8am-4.30pm Ruakaka Service Centre 9 Takutai Place, Ruakaka 0116 Phone: (09) , Fax: (09) Hours: Monday to Friday 8.30am - 4pm For more information; Website: FREEPHONE: 0800 WDC INFO or

14 Whangarei District Libraries Whangarei District Libraries has a collection of books and audio visual material in several different languages. They also provide internet access. The helpful staff speak many languages and are happy to answer your questions and help you find the information you need. Ask questions at the information desk. Whangarei District has four libraries; Central 7 Rust Avenue, behind the old library building Kamo 583 Kamo Road Onerahi Commins Road, opposite the Onerahi Shopping Centre Tikipunga - 83 Paramount Parade, Tikipunga There is also a mobile library service operating in both urban and rural areas. A timetable and list of stops for the mobile service is available on the library web site, Anyone who lives in Whangarei District may join the library at no cost. You will need: Proof of address, often supplied by a bill in your name, for example power or phone bill; Identification, for example a driver s licence or passport For more information about Whangarei District Libraries: Phone: (09) Website: Whangarei Central Library is modern and spacious

15 Northland Regional Council Northland Regional Council covers the land area of the Far North, Whāngārei and Kaipara districts. The Council is made up of eight elected councillors, including a chairman, an appointed chief executive officer (CEO) and around 140 staff. The regional council protects the bio-security of our environment and economy by attempting to control the harmful impacts of pest animals, pest plants and diseases. Council staff work with landowners to target pest plants and animals including possums which can spread bovine Tuberculosis. More information is available about these pests and the pest control projects that are run by the Council at and The Regional Council is also involved in monitoring and improving water and air quality including Northland s river systems. The navigational safety of vessels in harbours and waterways from Kaipara in the south to Pārengarenga in the north and around our coastline is the responsibility of the Regional Council which encourages safe boating practices and responds to marine oil spills. Northland Regional Council co-ordinates the Civil Defence Emergency Management Group for the region and in an emergency such as flooding, tsunami or earthquake, their website will have information for you. You can also opt in to the text messaging service to be warned by text, when possible, of an emergency. Text OPTN NCD to 2678 Contact Northland Regional Council for information on funding for environmental projects; to provide information on polluters of air and/or waterways; and to find out more about land management. FREEPHONE: Hours: 8am to 5pm, Monday to Friday (except public holidays) Website: Regional offices have local teams that monitor consents, attend environmental incidents, and help eradicate pest animals and weeds. You can phone the Regional Council offices directly on the numbers listed below between the hours of 8am to 4pm: Whāngārei: (09) Dargaville: (09) Kaitāia: (09) Ōpua: (09)

16 After hours - If you have an urgent problem outside normal business hours, a service provider will take your call. Environmental Hotline: To report a pollution or environmental incident phone the Environmental Hotline anytime. FREE PHONE [email protected] Facebook: Twitter: Whangarei I-Site Visitor Centre Whangarei Information Centres (i-site) are located on State Highway 1 at the south entrance to Whangarei, and at the Town Basin. The i-site staff provide free information about Whangarei, Northland and other regions in New Zealand. They do FREE bookings for transport, accommodation, tours and activities throughout New Zealand. Phone: (09) Website: Hours: 8.30am to 5pm, Monday Friday (weekends and public holidays, 9am to 4.30pm) Whangarei Migrant Centre The Whangarei Migrant Centre is a one-stop-shop for migrants and newcomers, providing information and support. Sharing an office with other migrant services makes it easy for newcomers to access information and connect with each other. Visit the Migrant Centre or contact the co-ordinator. Municipal Building, 71 Bank Street, Whangarei Phone: (09) [email protected] Open Tuesday to Friday, 9am 2pm

17 Citizens Advice Bureau (CAB) Citizens Advice Bureau Whangarei (CAB) has a large database of national and local services. Trained volunteers can help you access and understand your rights and responsibilities for all areas of New Zealand life. It is a free, confidential and independent service providing information on many topics, including: settlement and immigration advice clinics clubs, hobbies, education, legal issues heath support and services workshops for new migrants human rights finance and benefits finding a Justice of the Peace tenancy consumer rights employment rights Citizens Advice Bureau offers a Multi-Lingual Information Service. Free, confidential information and advice is available in 26 different languages. A free legal advice clinic is held fortnightly on Tuesdays evenings. Municipal Building, 71 Bank Street, Whangarei Phone: (09) or [email protected] Website: Te Pou Whakawhirinaki o Aotearoa The Municipal Building on Bank St which houses the Whangarei Migrant Centre and Citizens Advice Bureau 17

18 Postal Services - New Zealand Post New Zealand Post provides postal services throughout New Zealand. When you move into a new home or rental accommodation you will need to contact New Zealand Post to give them your new address. They can forward your mail from your old address within New Zealand. Post office boxes are also available if you prefer to collect your mail rather than have it delivered to your home. Whangarei town post centres can be found at: Whangarei 16 Rathbone Street Kamo 519 Kamo Road Kensington Shopping Centre Onerahi 110 Onerahi Road Otaika Shopping Centre Te Mai 117 Maunu Road For more information on the New Zealand Postal Service, FREE PHONE: Website: Courier operators are available to deliver packages within the District and throughout New Zealand. See - Courier Service. FREEPHONE: Courier Post: 0800 COURIER ( ) Website: Newspapers There are three main newspapers in Whangarei District: The Northern Advocate, The Report and the Whangarei Leader. The Northern Advocate is a daily paper available by subscription or from local book stores, service stations, supermarkets and dairies. Or you can read it in the Whangarei District Libraries. Phone: (09) Website:

19 The Whangarei Report is a free weekly community newspaper delivered to all homes within the District on Thursday. You can also read it in Whangarei District Libraries. Phone: (09) The Whangarei Leader is a free weekly community newspaper delivered to all homes within the District on Tuesday. You can also read it in Whangarei District Libraries. Phone (09) Several smaller community papers are also produced. Ask your local school or service station if there is a local community publication produced in your area. Radio Stations Radio New Zealand (National Radio) Radio New Zealand is New Zealand s public radio network. Radio New Zealand News provides comprehensive news and current affairs information. Radio New Zealand broadcasts over three nationwide networks; Radio New Zealand National, Radio New Zealand Concert and the AM network which relays Parliamentary proceedings. Radio New Zealand International (RNZI) is an overseas shortwave service broadcasting to the South Pacific and beyond. Website: Radio Network Radio Network includes five stations. The two main stations for Northland news are NewsTalk ZB and Classic Hits. Refer to the website for radio band frequencies: FREE PHONE Studio Hotline for Classic Hits CLASSIC 6am to 10am Website: MediaWorks New Zealand The MediaWorks station for Northland news is More FM Phone: (09) Studio HotLine: (09) Website: These radio stations, while owned by national companies, have local weather, news and announcers. Throughout the day they broadcast community news, job vacancies, the weather and other information about Whangarei District. 19

20 Channel North TV Channel North is a local community TV station that produces relevant programmes about, for and by the community. Local businesses and faces, news, sport, arts, advertising, event and business promotion are seen on this local TV station. For more information and directions on how to tune in, see Website: Translation and language interpreters Interpreting Services - Telephone Language Line Language Line is a telephone interpreter service offered by the Office of Ethnic Affairs to help people who speak little or no English. Most government departments offer Language Line. Language Line is also available at all Whangarei family doctors and General Practitioners (GP s) practices. The service is available in over 41 languages and is FREE to users. Hours: Monday to Friday 9am 6pm and Saturday 9am to 2pm FREE PHONE: Website: To connect to Language Line by telephone, contact the government department that you wish to speak to. Then ask for Language Line and tell them the language you speak. They will contact an interpreter for you. For a full list of the 44 languages available through this service and the participating agencies and phone numbers visit and click on the appropriate links. The Office of Ethnic Affairs also produces Language Line cards. This card lists the languages provided by the services, and has space on the front of the card for you to write the language you speak. For further information about Language Line: FREE PHONE: Website:

21 Citizens Advice Bureau (CAB) - Language Link This Multi-Lingual Language Service is a telephone interpreting service available at Citizens Advice Bureau. Phone Citizens Advice Bureau Language Link: Citizens Advice Bureau (CAB): (09) or Interpreter Services Face to face Local English Language Interpreters are available by contacting Citizens Advice Bureau. Phone (09) [email protected] Translation of documents For official translation of documents contact the Translation Service, Department of Internal Affairs. Phone: (04) [email protected] Website: Or Google search: accredited translators in New Zealand There are many walkways in the Whangarei District, like this one in AH Reed Memorial Park 21

22 Government Services Immigration New Zealand Immigration New Zealand welcomes new migrants who will contribute to New Zealand by bringing valuable skills or qualifications, setting up a business, or making a financial investment. There are opportunities for family reunification by allowing New Zealand residents and citizens to sponsor family members for residence. Immigration New Zealand has information on working, living and studying in New Zealand and advice for new migrants. For all enquiries: FREE PHONE: Website: For information on Working in New Zealand: Website: For information on Business and investment: Website: For information on Family category: Website: For information on Studying in New Zealand: Website: There is no Immigration New Zealand office in Whangarei. The nearest branches are in the Auckland region Manukau, Henderson and Auckland Central. See the website for the branch addresses, contact details, opening hours and more information about lodging applications. Face to Face immigration NZ representation and application forms are available at Citizens Advice Bureau, 71 Bank Street, Whangarei or can be downloaded from Immigration Advisers Authority (IAA) An immigration adviser must be licensed by the IAA. For a list of licensed advisers, see the IAA website. Immigration New Zealand will not accept immigration applications from unlicensed advisers. FREE PHONE: Website:

23 Apply for New Zealand Citizenship For information on becoming a New Zealand citizen and to download an application form, see: Website: FREE PHONE: [email protected] Forms are also available from the Citizens Advice Bureau, and the Department of Internal Affairs Whangarei Office, Manaia House, 41 Rathbone Street. Apply for New Zealand Passport To apply for a New Zealand passport you must be a New Zealand Citizen. For information and to download application forms see: Website: FREE PHONE: [email protected] Forms are also available from the Citizens Advice Bureau, and Department of Internal Affairs Embassies and Consular Offices in New Zealand For a list of Embassies and Consular offices in New Zealand see: Website: Phone: (04) [email protected] Know your rights Human Rights Commission It is illegal in New Zealand to discriminate on the grounds of race, ethnicity, sex, age, disability, religion or family status, among other things. If you feel you have been discriminated against, contact the Human Rights Commission. The Commission provides free and independent help. FREE PHONE: [email protected] Website: 23

24 Office of Ethnic Affairs For an extensive list of ethnic groups and contact details see: Website: Phone: (09) Labour Information There is a wide range of employment law designed to protect employees from discrimination in the work place. For an overview of work place issues, and the agencies that can assist you, see the Employment Relations section of the Department of Labour website or phone the Workplace Contact Centre. FREE PHONE Frequently Asked Questions (FAQ) Website: Consumer Rights Ministry of Consumer Affairs Website: [email protected] Consumer.org is a membership based consumer watchdog organisation. There is some information on their website that is free to the public. See for information on your rights when buying used goods or making decisions about buying new goods, or contact Citizens Advice Bureau A family attend the New Zealand Citizenship Ceremony

25 Things to do first Open a bank account It is a good idea to open a bank account as soon as possible. Employers will need a bank account number in order to bank your wages directly. Banks offer different fee structures for transactions. Talk to several before deciding which bank best suits your needs. Information about banks and their policies is available at individual bank branches or on their web sites. To find a list of banks officially registered in New Zealand see - Banks in the Yellow pages or go to the Reserve Bank of New Zealand website at Need help with finances? Sorted is New Zealand s free independent money guide, run by the Retirement Commission. It s full of calculators and information to help you manage your personal finances throughout life. Website: Get a tax number Before you start a job or business you must get a tax number from the Inland Revenue Department (IRD). You should apply for an IRD number for each family member, including your children. You can apply online, contact the local IRD branch, or go to the Post Office. You can make an appointment to see an IRD advisor face-to-face who can give you information about assistance for families, tax exemption and other tax information. FREE PHONE: IRD Call Centre hours: Monday to Friday 8am - 8pm Saturday: 9am - 1pm Or visit the local IRD branch: Bank Street, Whangarei 25

26 Find a place to live Short Term To find somewhere to stay before you rent or buy, see Or check online Long Term Renting - Accommodation. Most rental accommodation is in houses, units or flats owned by private landlords. Accommodation for rent is advertised in the local newspapers; The Northern Advocate (especially on Wednesdays and Saturdays), The Whangarei Report and The Whangarei Leader. See For Rent in the Classifieds section. Local real estate agents also advertise rental properties. See Estate Agents. - Real Websites and advertise lots of rental accommodation. When you rent you will need to pay a bond and/or rent in advance. Housing New Zealand Corporation (HCNZ) may provide rental housing for people who have lived in New Zealand for two years and are suffering hardship. Special assistance is available to people with refugee status. FREE PHONE , or go to Tenancy Services The Department of Building and Housing offers advice on renting and mediation. A Tenancy Agreement is a written, legal contract between you and your landlord. The law says you must have one. For advice, contact the Department of Building and Housing. FREE PHONE: Bond enquiries FREE PHONE: Website: Furniture and Household Goods Houses and most flats are advertised as unfurnished. Second-hand furniture and household goods can be purchased at second-hand shops. See Second hand Dealers. There are also a number of outlets in Whangarei selling quality new goods. Second hand goods are found at:

27 - an online auction site garage sales have cheap second-hand goods. They are usually held on Saturdays and sometimes Sundays, and are advertised in The Northern Advocate on Saturday. Trade & Exchange website lists used goods for sale: second hand goods stores, often called opportunity or op shops exist throughout the District Thomson Bagley Auctions Ltd has general auctions every Friday at 10am. Catalogues are available from Thursday at 6pm. Offices are located at 69 Port Road, Whangarei Check with for information on your rights when buying used goods or making decisions about buying new goods. Buying a house When buying a house you can arrange finance through your bank or an independent mortgage lender. Most will ask you to pay a deposit (often 20% of the cost of the house) and will look at your income, assets, debts and credit rating. Your bank will have information on the types of mortgages available. Whangarei District Council service centres provide packets of information about all parcels of land in the District, for a fee. Obtain one before you negotiate to purchase your property. Properties for sale are advertised through: Real estate agents, See - Real Estate Agents; Free weekly publications Property Plus and Property Guide available at real estate agencies, petrol stations and dairies; The Northern Advocate. Look for Open Homes when you can visit the house. This site gives some guidance on the property buying process: You may also buy a house through a private sale. TradeMe lists properties for sale by owners and by real estate agencies. Tip: Whangarei District Council service centres can advise you on what you need to know about the area, land and the building history of a property FREE PHONE:

28 Citizens Advice Bureau can advise you on legal services FREE PHONE: Rates If you purchase a property, Whangarei District Council (WDC) and Northland Regional Council will charge annual rates (taxes), based on the value of the property. Both rates charges are collected by Whangarei District Council. There are a number of payment options available when you pay your rates. Contact WDC Customer Services on 0800 WDC INFO or on (09) Insurance Insuring your house, possessions and life is important. There are a number of insurance companies. For further assistance in finding an insurer contact Citizens Advice Bureau. See - Insurance Agents & Brokers in Northland Fire & General and Insurance Companies & Offices. Tip: Evidence of a no claims status (even from another country) may help you qualify for a no claims status with a New Zealand company. Bring supporting documents with you when applying for insurance. Household services Power There are several power suppliers in the District. When you move into a new home you will need to contact a supplier to arrange your power connection. All providers have a free phone number to call. A bond may be required to be paid with the first bill. See - Electricity Supply Retail. Water Services Whangarei District Council (WDC) is responsible for providing water in the urban areas of the District. Property owners are responsible for providing water on most rural properties. Rural water is stored in tanks on the property filled by rain water or by buying water (see - Water Carriers), or is pumped from natural water sources like springs, streams or dams. All water passing through a water meter on your urban property is charged for by WDC. The cost of maintaining the water system on your property from the point of supply is your responsibility. If there is a water leak on your property it is your responsibility to fix it. Contact a plumber. See - Plumber. If you think there is a leak in the line from the supply point to your home, contact Whangarei District Council on (09)

29 Rubbish Collection Rubbish and recycling placed in official WDC containers and bags are collected weekly from your kerbside or gate if you live in Whangarei City or on a rural collection route. If you live on a rural side road, take your rubbish bag and recycle bin to your nearest intersection on a collection route. Rubbish recycling bins are available from Whangarei District Council Customer Service Centres. Official rubbish bags are available from supermarkets and dairies, or you may use any other bag of the correct size (up to 65 litres and a maximum weight of 13 kilograms) as long as it has an official sticker on it. Stickers and bag can be purchased at supermarkets, dairies and some service stations. For a list of recycling items, please contact WDC Customer Services on FREEPHONE 0800 WDC INFO or (09) WDC also operates a recycling centre in Kioreroa Road, Whangarei, and transfer stations at Uretiti, Tauraroa, Kokopu, Hikurangi, Ngunguru, Oakura, Ruatangata and Parua Bay. These accept general rubbish, garden rubbish and recyclables by the bagful, trailer or truck-load. There is a charge for rubbish at transfer stations. There is no charge for approved recyclables, and the fee for vegetation is half that of the same quantity of general rubbish. You can compost vegetable matter on your land. Whangarei District Council Customer Services has information on composting in A Guide to Vermi (worm) composting. Contact Customer Services or key word search: composting. Rubbish and recyclying are collected from the kerb in Whangarei 29

30 Noise Excessive noise is not allowed within Whangarei District. WDC contractors are responsible for investigating and reducing or stopping noise that is considered excessive. If you are concerned about noise: Environment Northland is responsible for investigating your complaint; Complaints are forwarded directly to an officer on the road; If the noise is considered unreasonable it will be stopped or reduced; If it starts again after the officer has visited, you should phone again and the officer will remove the cause; This is a confidential service. Phone (09) hours a day, 7 days a week. Telecommunications Telephone There are several service providers of home phone, internet, broadband and cell phones. Packages that include home and internet exist and should be compared. You can have home phone and internet provided by different companies, but if you have a problem with either service, you will have to contact the various providers you have chosen. Ask your friends and neighbours who they recommend and check and websites of the companies you are considering. Compare what they offer, but remember that they offer packages in different ways that make comparisons difficult for consumers. See Telecom FREE PHONE 123 and follow instructions or Spark has an Asian call centre staffed with Cantonese, Mandarin and Korean speakers FREE PHONE Vodafone FREE PHONE or visit Other providers see Mobile phone service providers see Telecommunications - Mobile Phones Skype is available for national and international calls from your computer if you have broadband

31 Internet Internet connections are available throughout the District. There are many companies to choose from, all of whom rent their lines from Telecom. To find out about internet access and broadband services, see telephone.aspx. The two main providers are Spark Internet Services; Broadband FREE PHONE and Vodafone FREE PHONE There are many other Internet Service Providers shop around. See - Internet & On-line Services. Internet is also available at all libraries. Free Internet is available at One Double Five Community House, 155 Kamo Rd. Phone (09) for opening hours. Whangarei City and Harbour from the air 31

32 Everyday life Transportation in Whangarei City and District A good map is necessary to help you find your way around the city and District. Maps can be purchased from bookshops and petrol stations, but are available free on or from Public transport Bus service City Link bus service operates throughout Whangarei City in these areas: Kamo, Whau Valley, Otangarei, Morningside, Maunu, Tikipunga, Kensington, Regent, Raumanga and Onerahi. Children under 5 years of age ride free. For information on fares and timetables: Website: FREE PHONE: Taxis Taxis can be ordered by phone. See Driving Before driving around the city - Taxis. You must have a licence. You can use your international driver s licence for up to one year. You need to know the road rules. The rules are explained in the New Zealand Road Code which is available on the New Zealand Transport Agency s website, at booksellers, from the Auto Association (AA) and in libraries. An overview of the road rules is available in a New Zealand Transport Agency brochure called New Resident Drivers. It is available in eight languages. Phone NZTA on FREE PHONE or see Children age 5-14 years must use an approved child restraint if one is available or an adult seat belt. By law, everyone in the car must wear a seat belt and babies must be in New Zealand Transport Agency approved car seats until the age of 5 years. Car seats are available for hire from Plunket, (09) For information on child restraints; see

33 Car insurance is a wise precaution. You can insure your vehicle to cover all accidents, or pay less for a limited policy against fire and theft and damage you might do to other cars. See - Insurance Companies and Offices. Getting a driver s licence You must get a New Zealand driver s licence within one year. See for information on where and how to get a New Zealand driver s licence. Depending on the country you come from, you may have to pass theory and practical driving tests. You need to understand the Road Code to prepare for both these tests. In New Zealand you must carry your driver s licence or permit at all times when you are driving. If your overseas licence is not in English you must carry an accurate translation with you. The Automobile Association (AA) offers driver and vehicle licensing, roadside service (in case your car breaks down), travel information and insurance. 17 John Street, Whangarei Hours: Monday to Friday, 8:30am to 5pm Phone: (09) Website: Buying a car Official information on vehicle ownership and advice on most aspects of owning a vehicle is available at Beware when buying a car on hire purchase. Before doing so, get advice from There are a number of car dealerships in Whangarei. See Dealers. - Car & Truck When buying a car privately, contact the Police if you are concerned that it may be a stolen vehicle, phone them on (09) The Automobile Association (AA) offers a service to trace whether there is money owing on the vehicle. Consumer Affairs offers advice on your rights as a consumer. There is a section on motor vehicles on the web site; 33

34 Parking in Whangarei City There is paid parking available throughout the central city. Charges vary. For information on parking charges and parking laws in Whangarei City contact Whangarei District Council, on (09) To be safe, when parking at any park or tourist area, remember to lock your car and never leave valuables in the car. Air Travel Air New Zealand Link and Salt Air operate full passenger services from Whangarei Airport seven days a week. Flights are available to a variety of destinations throughout New Zealand, linking with international airports in Auckland, Wellington and Christchurch. For flight times and bookings see; and Education Choose a school All children must be enrolled in school by the time they are 6 years-old. Most children start year 1 on, or soon after, their 5th birthday. They must continue to attend school until they are 16, but most children stay until year 12 or 13. The school year runs from February to December and is divided into four terms. Most Primary Schools cater for children from year 1 to year 8, but many children leave at the end of year 6 and go to an Intermediate School for years 7 and 8. All primary and intermediate schools are co-educational, teaching both boys and girls in one class. Secondary schools cater for children from year 9 to year 13. Most are co-educational, but some are single sex, teaching only boys or girls. Most schools at every level are state schools and are funded by the Government. Most children go to the school nearest to their home, however, some private and state-integrated schools in the Whangarei District cater for children of various ages. These are partially or completely privately funded, and are often run by particular religious groups. See Frequently Asked Questions (FAQs) on the Ministry of Education website:

35 Age Class School 5 years Year 1 Primary school Full Primary 6 years Year 2 school 7 years Year 3 8 years Year 4 9 years Year 5 10 years Year 6 11 years Year 7 Intermediate 12 years Year 8 school 13 years Year 9 Secondary school 14 years Year years Year years Year years Year 13 School Zones Schools in New Zealand are zoned. The Ministry of Education web site has information about school zones and the New Zealand school system. If you want your child to go to a school outside your zone you will need to apply to that school. If you have a choice of schools, you may want to check on a school s ranking. See: to locate your school zone. School rankings are listed in Education Review Office reports, see Also see Frequently Asked Questions (FAQs) on the Ministry of Education website, Early Childhood New Zealand has many types of early childhood services. Each type has its own way of working with children and their parents. The options include: Kindergarten Children are supervised by a qualified teacher. Kindergartens run half-day sessions for different age groups, starting from age 3 and going to 5 year-olds. Some kindergartens offer all-day sessions for older age groups. Children must be enrolled. For more information and to find a local kindergarten contact the Northland Kindergarten Association. Phone: (09) [email protected] Website: 35

36 Day Care Centres Most Whangarei suburbs offer privately owned day care facilities for your child, many of which have a waiting list. There are charges for day care, but a tax rebate may be available. Contact the IRD for further information on tax rebates. For child care listings see - Child Care & Education 20 Hours free Early Childhood Education (ECE) All 3, 4 and 5 year-old children of permanent residents and citizens can qualify for up to 20 hours a week of free ECE. Contact your early childhood centre for more information and see the Working for Families website. Website: Playcentre Playcentres are run by parents. Some offer separate sessions for children aged 4 years. A Playcentre is for children 5-years of age and under. It is run by the parents and provides early childhood education; parent education modules on all aspects of children s learning; and is based on the philosophy of parents as educators of their own children. For more information contact Northland Playcentre Association. Phone: (09) Website: Te Kohanga Reo Te Kohanga Reo is a total immersion preschool for children aged up to 6 years, where Te Reo Maori (the Maori language) is the only language spoken. Te Kohanga Reo was first established in 1982 to promote, support and encourage the retention and growth of Te Reo Maori (the Maori language). For further information see: Website: Phone: (09)

37 Home-based child care services Home-based child care services are available in Whangarei. The service is based in the care-giver s home, with a maximum of four children per home. Some caregivers are qualified teachers. Look for Home-Based Child Care services in the - Child Care & Education. Barnardos also offer a home-based child care service in Whangarei. For more information on Barnardos, Phone: (09) Website: Primary Schools Each suburb has its own primary school. There are 15 in the Whangarei urban area, as well as rural schools. Intermediate Schools There are three intermediate schools located within Whangarei City; Whangarei Intermediate (09) , [email protected] Raumanga - Manaia View School (09) , Kamo Intermediate (09) , These schools provide only year 7 and year 8 classes, but many parents appreciate the wider range of courses and specialist classes they are able to offer. Huanui College, an independent school in Glenbervie on Ngunguru Rd, opened in 2010 as a new junior school for Years 7 to 9. The college will grow until Year 9 students progress through to Year 13. This private school uses the Cambridge Curriculum and charges annual tuition. Phone: (09) Website: 37

38 Secondary Schools There are four main secondary schools in Whangarei City, all offering a wide range of subjects and good sporting facilities. Kamo High - co-education (09) , Tikipunga High School - co-education (09) , Whangarei Girls High School - all girls, with some students boarding in an attached hostel (09) , Whangarei Boys High School - all boys, with some students boarding in an attached hostel (09) , State Integrated Schools Schools that are based on a religious teaching and also teach the national school curriculum, and that receive no or only partial state funding, are called stateintegrated schools. There are three in Whangarei District. There are two Catholic state-integrated co-educational schools within the city.» Pompallier Catholic College is a secondary school, and takes a small number of paying non-catholic students (09) , Saint Francis Xavier is a primary school (09) , (search: St Francis Xavier). The Whangarei Adventist Christian School is a Seventh Day Adventist stateintegrated School at Whau Valley (09) , There are two ACE (Accelerated Christian Education) schools, which are licensed as private schools. One is located in central Whangarei» The Christian Renewal School (09) , [email protected]» Excellere College is a co-educational area school (09) , For a full list of schools in Whangarei District see - Schools Primary & Secondary. Te Kura Kaupapa Maori Te Kura Kaupapa Maori is a total immersion school where the only language spoken is Te Reo Māori. There is one kura in Whangarei, called Te Kura Kaupapa Māori O Te Rawhiti Roa. Phone: (09) There is also a bilingual charter school, Te Kapehu Whetu, 185 Lower Dent Street, Phone and a bilingual charter school in Whangaruru Te Pumanawa o te Wairua, phone

39 Special Education Special education teachers are available in schools throughout Whangarei District for students who have special needs or a disability. Special education provides extra help, adapted programmes, learning environments, or specialised equipment or materials to support children and young people, with their learning and help them participate in education. Blomfield Special School and Resource Centre caters for students, 5-21 years old who have intellectual disabilities and related physical challenges. For more information, phone (09) or visit For more information on education in New Zealand, see the Ministry of Education website, After-school care After-school care is available at some schools and with some private providers. Ask at your school or see - After School Care. OSCAR Programmes are before school, after school and school holiday programmes, for children aged 5 to 14. For more information and to find a local OSCAR programme, phone (09) or visit Activities for Children There is a range of activities available for children. Contact Citizens Advice Bureau for information or ask your local school, Playcentre, kindergarten or daycare centre for other choices. Baby-sitters It is against the law to leave children under the age of 14 on their own without supervision. Baby-sitters must be 14-years of age or older to have legal charge of your children. Local supermarket notice boards will often advertise baby-sitters. Ask potential baby-sitters for references and speak to their referees. Tertiary Institutes NorthTec, situated on Raumanga Valley Road, and The University of Auckland Faculty of Education (Tai Tokerau Campus), in Alexander St, both run full degree courses in Whangarei. For a range of other universities and colleges, see & Polytechnics. - Universities, Colleges 39

40 NorthTec NorthTec is the largest provider of tertiary education north of Auckland, with campuses in Whangarei, Kerikeri, Rāwene, Dargaville, Kawakawa, Kaikohe and Kaitaia. NorthTec offers industry-focused education, with flexible learning options. It has an International Centre and offers English Language Programmes. It also offers some on-line studies. Phone: NorthTec (09) FREE PHONE: Website: On-line study Tertiary studies are also available by correspondence or on-line through Open Polytechnic and Massey University. Refer to their websites for further information; Websites: or Community Education Community Education offers a range of short courses on a variety of subjects. For further information see or contact Kamo High School, Phone: (09) Website: Budgeting Whangarei Budgeting Service provides financial advice and support for families and individuals. The Service has a number of Community Educational programmes and training. 7 Norfolk St., Whangarei Phone: (09) See the New Zealand Federation of Family Budgeting Services on-line for a comprehensive list of budgeting services

41 Finding work To work in New Zealand you must have: Citizenship in New Zealand or Australia; or Permanent Residence, a Work Visa or a Student Work Visa. See You should have: an up-to-date Curriculum Vitae (CV). A CV tells the potential employer about your education, work experience and skills education or qualifications approved by the New Zealand Qualifications Authority (NZQA), see or other registration boards your documents may have to be officially translated. See Translation Services. - Interpreter & Careers New Zealand Careers New Zealand s website is full of information for students, job seekers and people exploring career options. Job seekers can access a step-by-step guide to finding a job, tips on CVs and interviews, and lists of recruitment and job search websites across a range of industries. FREE PHONE: Website: Work and Income New Zealand (WINZ) Work and Income New Zealand (WINZ) is the government department in charge of government benefits and Working for Families assistance for working people on low or middle incomes, visit You must have permanent residency or a valid work permit to register with WINZ. Work and Income also helps people to find jobs. See FREE PHONE: (calls in English) Language Line is available. 41

42 Where to look for jobs See - Employment Agencies Newspapers: The Northern Advocate (Wednesday and Saturday). The Whangarei Report and Whangarei Leader, free community newspapers, also list job vacancies. Whangarei District Libraries provide daily newspapers at all community libraries. These are free to read at the library. On-line at Start a business Self employment Whangarei welcomes entrepreneurs and new business investors. There are several organisations which offer advice to business investors. Chamber of Commerce Chamber of Commerce - Northland Region provides advice, information and many networking opportunities for their members, the general public and the local business community. Many events are open to non-members. They have information about local industries and business support agencies, including: How to start a business, business planning and how to access a business mentor. A wide range of material on how to start your business is available free of charge from their office. Old Library, Rust Avenue, Whangarei Phone: (09) [email protected] Website:

43 Northland Inc Northland Inc is the regional economic development agency and regional tourism organisation. Its focus is on: enabling existing businesses to become more resilient; build capacity; and working in partnership with business clusters and sector groups to undertake projects and progress new technologies beyond that of individual business capability. Their website has comprehensive updated information about the region, its people, infrastructure, and the opportunities. It also has general and focussed advice, information and useful links on: how to start a business, write a business plan, grow a business, and export your business through to how to fund your business. The website features Northland s key growth sectors. Phone: (09) [email protected] Website: is a website that contains information on: how tax works, business plans and cash flow templates, marketing plans, health and safety, exporting and identifying new markets. IRD Business tools Inland Revenue has a range of online resources on their easy to use website. Smart Business A guide for businesses and non profit organisations is a comprehensive guide. The Tool for Business is an online interactive tool to help you get all your small business tax issues sorted quickly and simply. IRD runs a series of free seminars throughout the year in Whangarei on Starting a business, GST, and Employer s workshops. Language Line is available. FREE PHONE: Website: Registering a Company If you begin your own business, you can register your company on line at There are step-by-step directions and Frequently Asked Questions (FAQs). 43

44 Improve your English If you have difficulties in being understood or understanding English you will be disadvantaged in New Zealand. You can enrol in classes to improve your English. English language classes are run by NorthTec and English Language Partners, New Zealand. English Language Partners Northland English Language Partners Northland offer: English Language Groups catering for all levels of English one-to-one tutoring in a learner s own home. This is free to migrants who have Permanent Residence or who are refugees English for Migrants programme for migrants who have prepaid for English English for Employees programme International English Language Testing System (IELTS) preparation classes Pronunciation and conversation class For more information on English Language Partners visit the Northland office. 10 Rathbone Street, Whangarei (upstairs) Phone: (09) [email protected] NorthTec NorthTec offers English language programmes to: Prepare for IELTS examinations; Improve your confidence and general speaking, listening, reading and writing skills; The general English course at NorthTec is available in part-time and full-time options. Website: Toast Masters You can also practice your English and make friends at Toast Masters, a group dedicated to improving public speaking skills. FREE PHONE: Website:

45 Health Care Find a family doctor It is a good idea to register with a family doctor or General Practitioner (GP) when you move into the District. To find a GP look in the green section of the Phone Book under Registered Medical Practitioners & Medical Centres. If a member of your family is sick, your GP is the first person you should call. After hours, call the White Cross Accident and Medical Clinic, (09) You are free to register with a GP of your choice. GPs set their own fees and provide different services from other GPs. Manaia PHO is the Primary Health Care Organisation operating in Whangarei District. You can check GP fees on this website. Children under 6 years-old can visit the doctor for free. If you have health insurance, some or all of your costs may be covered. To find a health insurer see Insurance Medical. Prescriptions are subsidised in New Zealand, and some pharmacies are open later than the usual trading hours. For an explanation of the New Zealand health system and health insurance see Healthline is a free, 24-hour telephone advice service. Healthline uses Language Line which is free to use for patients. FREE PHONE: Website: Whangarei Hospital Accident and Emergency For information see page 53. Having a Baby For information on free maternity care and eligibility, see maternity The Whangarei Midwives Group (09) and your GP can help you with maternity care. Plunket is a national organisation providing services for children under 5 years of age. Plunket has information on parent centres. For help and support see FREE PHONE: Website: 45

46 Disability Services NorthAble NorthAble is Whangarei s Disability Information and Service Centre. They are able to answer any disability related questions. NorthAble provides needs assessment and service coordination (NASC) for all Ministry of Health support services. Referrals are made to other appropriate disability services. They have equipment for sale or hire. For more information: 40 John St. Whangarei Phone: (09) FREE PHONE: Website: CCS Disability Action Mobility parking permits are available from CCS Disability Action. You can download an application form from the website or ask your doctor. All application forms must be signed by a doctor. For information see the website or phone. Phone: (09) Website: Dentists Dentists in New Zealand are governed by the professional Dentists Association. Dental visits are not usually subsidised. Website: for information on dental services or see - Dentists. Dental care is available for school-age children. Ask your local school for information when they are enrolled. Mental Health & Counselling Services There is a range of mental health and counselling services available in the District. Talk to your GP or contact Citizens Advice Bureau for service providers. Family Court Funded Counselling Free relationship counselling is available through the Family Court. Whether you want to fix up your relationship, separate, or need help to discuss the care of your children, the Family Court will pay for six sessions of confidential counselling with a private counsellor who is registered with the court. Bank Street, inside the Court House Phone: (09) Website:

47 Natural Therapies & Alternative Health Care There is a range of providers in the District. See Health Insurance Private health insurance is available. See Accident Compensation Corporation (ACC) - Natural Therapy. - Health Insurance. The Accident Compensation Corporation (ACC) administers New Zealand s accident compensation scheme, which provides personal injury cover for all New Zealand citizens, residents and temporary visitors. If you have an accident, much of the cost of your treatment and rehabilitation is covered by ACC. If you are self-employed, you may register and pay for extra ACC coverage. Be sure to discuss the levels of cover available to you with an ACC representative. Website: Shopping Whangarei City Shopping There are three main areas of shopping in Whangarei City: the Cameron Street Mall area, Town Basin and Okara Shopping Centre. Cameron Street Mall and the surrounding streets have retail shops and many restaurants and cafes. The Town Basin is alongside the Whangarei Marina on the Hatea River. Here you will find a mix of gift shops and restaurants, cafes and art galleries. The Okara Shopping Centre has many large retail chainstores including The Warehouse, Rebel Sports, Postie Plus, Briscoes, Dick Smith Electronics and many others. There is plenty of free parking here, and a supermarket. Lower Tarewa Road has a shopping centre with specialty shops for your car (Supercheap Auto), electronic needs (100% Electrical), sewing and home supplies (Spotlight), children s clothing (Pumpkin Patch) and others. Other shopping areas can be found in the smaller suburbs including Tikipunga, Kamo, Onerahi and Otaika Valley. Supermarkets can be found in the central city on Walton Street (Pak n Save), Okara Shopping Centre (Countdown), Bank Street (New World, Regent), Kamo Road (Woolworths, Kensington), in Kamo (Four Square), Tikipunga (Countdown), Onerahi and Otaika Valley. 47

48 There are specialty stores offering international foods in the city centre. Some local butchers also stock specialty meat products. The Whangarei Growers Market The Growers Market has a wide range of fresh produce for sale every Saturday morning throughout the year. All produce is guaranteed grown and processed by the stall holders. The main items on offer are fruits and vegetables, but there are also specialty products like freshly smoked fish, sausages and salamis and a variety of preserves. The Growers Market is in Water Street car park, beside the railway lines, opposite the Forum North car park. It is open from 6:30am until 10am every Saturday. Consumer Rights By law, the public is protected against unfair trading. Citizens Advice Bureau can help you with consumer issues or contact the Ministry of Consumer Affairs. FREE PHONE: Website: or Legal Rights There is a Community Law Office at 155 Kamo Road, Phone If your income is low you might qualify for this free legal service. Daylight Saving Time New Zealand has daylight saving time during the summer months. All clocks are put forward one hour at the start and then put back one hour at the end. Start and end dates are advertised through the media. Public Holidays Holiday Date *Dates change every year New Year s Day January 1st Day after New Year s Day January 2nd Auckland and Northland Anniversary Last Monday in January Day Waitangi Day February 6th Good Friday and Easter Monday In March or April* ANZAC Day April 25th Queen s Birthday First Monday in June Labour Day Last Monday in October Christmas Day December 25th Boxing Day December 26th

49 Pets Pets are welcome in some places in the District. There are restricted areas within the central city where you are not allowed to take your pet and some rental accommodation does not allow pets. Check with the owner before you move in. You can get an information booklet about responsible dog ownership, registering your animal and the No-Dog zones from any Whangarei District Council Customer Service Centre. Dog walking times are restricted on most beaches in the summer months. Dogs must be registered. WDC Service Centres have information on dog registration. All newly registered dogs must be micro-chipped. This is done by a veterinarian and there is a charge. There is a fee to register your dog. Contact WDC Service Centres for current charges. There are a number of pet shops and suppliers in Whangarei. See Shops & Supplies. - Pet Veterinarian services are not government subsidised in New Zealand. You will have to pay to have your pet treated by a vet. See - Veterinarians. The Whangarei Growers Market - open every Saturday morning 49

50 Making friends Moving to a new place can be difficult when you have left family and friends behind. Many newcomers find it helpful to get involved with a club, community group or volunteering. Clubs and volunteering There are many recreational clubs operating in the District. The local weekly newspapers list clubs in the Classifieds section at the back. Citizens Advice Bureau can also help you find a club. Community groups also advertise in the local newspapers. Joining clubs and volunteering are good ways to meet people with similar interests and hobbies. Support groups are available for people concerned with a range of issues. Citizens Advice Bureau has a complete list of clubs and support groups in the District. Phone: (09) Volunteering Northland is at 71 Bank Street and can match you to their registered organisations. Phone (09) or [email protected] Community groups Whangarei Migrant Centre The Whangarei Migrant Centre has a network of volunteers of different nationalities. The Centre offers social support and activities for newcomers and migrants. The centre holds group events, workshops and has meeting rooms for hire. It offers a place to promote the culturally diverse community of Whangarei. Visit the Migrant Centre or contact the co-ordinator. Municipal Building, 71 Bank Street, Whangarei Phone: (09) [email protected] Open: Tuesday to Friday, 9am 2pm Women s International Newcomers Social Group (WINGS) Women s International Newcomers Social Group (WINGS) welcomes all new women and their families to the District. WINGS aims to help women to gain a sense of belonging by creating opportunities for friendship. The group meets the first Wednesday of the month, and organises many interesting activities for women and families. Phone: (09)

51 Website: Northland Pacific Islands Charitable Trust Incorporated The Northland Pacific Islands Charitable Trust Inc. has offered services to Northland s Pacific Island communities since Services include: Translation and interpretation of Pacific Island languages Advocacy and support Health education Social and cultural activities for the Pacific Islands migrant community 152 Cameron St., Whangarei Phone: (09) [email protected] Other local migrant community groups Whangarei Filipino Society Northland Indian Association Korean Community Northland Muslim Community Chinese Association Whangarei and others Contact Citizens Advice Bureau (09) or the Whangarei Migrant Centre for further information, (09) Religion Religious organisations can offer support and friendship for new migrants. Citizens Advice Bureau have a list of church and religious groups that are active within the District. See - Churches & Religious Organisations. Making a globe for the festival of lights 51

52 Senior services Age Concern Age Concern is a voluntary organisation providing a range of services for the older person. These include; advice and help with home maintenance; health and wellbeing education; personal support and visiting; relief for carers; advice on elder abuse; mobility assessment for reduced taxi fares; and advocacy. Information about issues and services for the older person can be found on the Age Concern website. 16 Manse St., Whangarei Phone: (09) Website: Mobility parking permits Mobility parking permits are available from CCS Disability Action. You can download an application form from the website or ask your doctor. All application forms must be signed by a doctor. For further information: Phone: (09) Website: SeniorNet SeniorNet Whangarei Inc is a volunteer organisation which helps seniors get to grips with computers. They run a large range of computer courses as well as a monthly social gathering. Phone: (09) Website: A mobility scooter available to use for free the Hub Information Centre, Town Basin

53 What to do in an emergency In an emergency dial 111 The operator will ask what the emergency is and where you are. Tell the operator the service you require (for example; fire, ambulance or police) and stay on the telephone. You need to be able to tell the operator: the address or name of the place from which you are calling the phone number from which you are calling what has happened Accident and sudden sickness If you can still drive safely in the event of sudden sickness or serious accident, visit an Accident and Medical Centre. White Cross Accident and Medical Clinic is the afterhours medical facility in Whangarei. White Cross is not government funded. There is a charge to see a doctor. Check with reception when you go in. 121 Bank Street Phone: (09) Hours: 7.30am to 8pm Monday to Friday, 8am to 8pm on weekend Whangarei Hospital Whangarei Hospital has an Accident and Emergency department, open 24-hours. Emergency Department services are free of charge. There is often a long wait, so contact your own GP first, unless it is an emergency. If you are taken by ambulance it will go to the Whangarei Hospital. Maunu Road Phone: (09) Police There are several Police Stations throughout the District. For all emergencies where police are required, dial 111 and ask for Police. 53

54 For other non-emergency calls, phone the nearest station. These are listed under Police in the Blue Pages of your telephone book. For other police services, including Language Line, go to: 88 Cameron Street, Whangarei Phone: (09) Website: New Zealand Fire Services New Zealand Fire Service (NZFS) is the urban fire authority responsible for all fires within urban Fire Districts. These are primarily residential, commercial and industrial buildings. There are 28 NZFS brigades in Northland, 27 of them are volunteer services. If you live close to a fire station, you may like to be a volunteer yourself. Men and women older than 16 can volunteer and some brigades also require operational support personnel to help with administrative and traffic control positions. Rural Fire Services Whangarei District Council is the fire authority for the District and controls the use of outdoor fires throughout the year. No outdoor fires are allowed in urban Whangarei without a permit. To apply for an urban fire permit, call Northland Regional Council FREE PHONE During dry summers a restricted fire season may mean you need a permit to have a fire, even in a rural area. If a Fire Ban is in place, no outdoor fires are allowed. Cultural fires, such as for a hangi (cooking food underground in the traditional Maori way), require permits during a restricted fire season. A fire restriction or fire ban is announced by radio and in local newspapers. IN AN EMERGENCY DIAL 111. If you see a fire that you believe is out of control, phone 111, and ask for the Fire Service. Stay on the telephone while the operator transfers your call. Be prepared to tell them where the fire is. Tip: Be careful with fire. There are rules about lighting a fire. For more information call Forest Protection Services (09) , WDC (09) or The New Zealand Fire Service, Whangarei Station (09)

55 Civil Defence Emergencies A Civil Defence Emergency can be caused by natural hazards like flooding, storms, tsunami, volcanic eruptions or earthquakes, or, it can be man-made hazards like chemical spills or terrorism. Civil Defence community groups are made up of volunteers, like yourself. If you are interested in volunteering, contact NRC or WDC and ask how you can help. There have been few civil defence emergencies in Whangarei District. The most likely causes for future Civil Defence situations are flooding, chemical spills and tsunami. Northland Regional Council (NRC) is responsible for Civil Defence Emergency planning. NRC and WDC work with other agencies such as the Fire Service, Police and hospitals. IN AN EMERGENCY DIAL 111 and tell the operator, who will put you through to the correct emergency service. To plan for an emergency, assemble an emergency kit and a disaster plan, with your family, so you know what you will do and where you will meet. The kit should contain water, food, first aid supplies, a radio and batteries, a torch, lightweight rain jackets and warm clothing in winter, and perhaps copies of the front page of your passports. Keep the kit up to date and store it in your home in a place known to every person in the home. Google emergency preparedness kit for more ideas. For more information about being prepared, see and follow the Being Prepared links. 55

56 Family violence and victim help Women s Refuge - Tryphina House Family violence is not okay in New Zealand. Family violence can be slaps, punches, kicks and use of weapons, emotional or verbal abuse. It can also be threats to your safety and the safety of others. Tryphina House Women s Refuge is a safe place for women and children who are victims of violence in their homes. The refuge offers transport for women and children to and from appointments when they are staying at the refuge. The workers at the refuge can help with childcare and activities for children. They can answer questions about obtaining Protection Orders and what to do if the orders are broken. They also offer advocacy and a support group. Support is available for women who choose to stay in their own homes. Phone: (09) There is a 24-hour crisis line.

57 The Law Lawyers are listed under: - Lawyers. Citizens Advice Bureau also has a wide range of information about the law. The Ministry of Justice website contains useful information about the New Zealand legal system. See for more information. Children and the law Youth Law website has comprehensive information about common issues faced by children and young people in New Zealand. Website: Births, deaths & marriages All births, deaths and marriages are registered by the Department of Internal Affairs through the Registrar General. Contact Internal Affairs for more information. FREE PHONE: Website: Make a Will A Will lets you decide how you will provide for your family and how your affairs should be managed after your death. Anyone over 18 can make a Will. If you have children, a Will is vital. Before you make a Will, you need to consider what you own, the people who depend on you and who you might want to leave things to. A Living Will expresses your wishes about your care and welfare before your death. In this Will, you can decide how much care you receive and what treatment should be provided in the case of terminal illness or severe dementia. For more information and to compare fees, visit your lawyer, the Community Law Centre (155 Kamo Road, Whangarei), or Justices of the Peace (JPs) JPs are available to perform a number of roles, including wedding ceremonies or witnessing official documents. A full list of JPs can be found in: - Justices of the Peace. They are available at the Court House on Bank Street 9am - 12pm and at the Library on Saturday mornings 10am - 12pm. 57

58 New Zealand s political system New Zealand is a democratic country. Representatives of the people are elected as Members of Parliament (MPs) in free and fair elections. All citizens, and permanent residents who have resided in New Zealand for 12 months or more and are aged 18 years or over, must register to vote in both general and local elections. Every New Zealand citizen who is enrolled as an elector can stand as a candidate for election as an MP. To enrol to vote in the general elections, go to your nearest Post Shop. New Zealand is a constitutional monarchy with the Queen of New Zealand, Queen Elizabeth II (since 6 February 1952), as the Head of State. The Governor- General, the Queen s representative who is resident in New Zealand, carries out most of the royal constitutional and ceremonial duties. The Governor-General and Queen are politically neutral and do not become involved in political contests. The monarch who reigns following Queen Elizabeth II will be the next monarch of New Zealand. Parliament is elected under the Mixed Member Proportional (MMP) system at a general election. General elections are held every three years. At a general election each enrolled voter has two votes a party vote and an electorate vote. The party vote is for the political party that you most want to represent you in Parliament. The local electorate vote is for the candidate you want to represent you from your electorate. Local Council elections are also held every three years. Local Council elections (local body) include Regional and District Councils. You will automatically be enrolled for all local body elections once you have enrolled as an elector. There are local body elections for Whangarei District Council, Northland Regional Council and the Northland District Hospital Board. The New Zealand Parliament buildings in Wellington - commonly known as The Beehive

59 Fun & recreation Arts & culture Whangarei has a growing arts scene. Several art galleries are within the city and in outlying areas of the District. There are also museums, theatres and a wide range of restaurants serving a variety of international cuisines. See the Things to do section of the Whangarei NZ website com/things_to_do/ and choose Arts, Crafts & Galleries for more information. The Whangarei Museum and Kiwi House at Heritage Park are large visitor attractions. The museum has a significant collection from Whangarei and Northland, includes fine examples of Tai Tokerau Taonga Maori and early European settler collections. The Whangarei Art Museum has internal and national touring exhibitions which showcase the full diversity of creative art practiced in Northland and New Zealand. The National Clock Museum - Claphams Clocks is the largest collection of its kind in the southern hemisphere. More than 1500 clocks, watches and music boxes are lovingly displayed. The Quarry Arts Centre provides a unique working environment for many artists and craft people, with an art gallery and shop. It operates workshops and classes in earth buildings, woodturning, painting, weaving, printing, glass and ceramics. The Centre is famous for its annual Summer Do, with a week of art classes and workshops. The Old Library is a community arts centre. It hosts exhibitions, arts and cultural events, theatre productions, lunchtime concerts, education programmes. The Old Library also has information on galleries and exhibitions, Phone (09) or visit their website: CHART (Culture, Heritage, Arts Resource Trust) is an organisation supporting arts in Whangarei and Northland. Phone: (09) or visit the website for listings of art and cultural events and information. Scuba diving Scuba diving is a popular pastime in the District. Several training providers operate throughout the year. See - Dive Charters & Diving Tuition. 59

60 Fishing One of the highlights of Whangarei District is the plentiful fishing and many people own small boats for recreational use. For fishing equipment suppliers and charter trips, see - Fishing Tackle & Bait; and Fishing Trips. Whangarei Deep Sea Anglers Club Inc Phone: (09) Website: Tip: for information on safety in small boats and recreational fishing, visit the Maritime Safety Authority website; There are limits to the number and size of fish and shellfish you can take. Exceeding these limits is an offence punishable by fines. For information, visit the Ministry of Fisheries; Gardening Gardening is popular throughout the District and there are many garden clubs operating. See Community Groups in the classifieds section of the newspapers. Golf courses Golf is a favourite and affordable activity for many people living in Whangarei District. See - Golf Courses & Driving Ranges. Learn to swim The Whangarei Aquatic Centre offers classes for all ages and levels through the SwimMagic Swim School. For information about lesson times and fees: Phone: (09) Website: The complex also has a fitness centre, indoor and outdoor pool, spa and sauna. Private swimming lessons are also available. Look in the Classifieds section of local newspapers. Some beaches have life guards operating during the summer months, Ocean Beach, Ruakaka and Waipu are three of them. Swim between the flags when life guards are on patrol. Surf lifesavers are volunteers and water safety training is available for children from early ages. See:

61 Sports teams If you would like to join a sports team, there are many to choose from in the District, from hockey to rugby, soccer (football) to netball, indoor bowls to outdoor bowls and tennis to badminton. See - Sports Clubs & Associations, or contact Sport Northland. Phone: (09) Website: The main venues where you can watch sports are; Kensington Park, the Hockey Stadium (behind the Ambulance station), Cobham Oval and Toll Stadium. Walking tracks There are several superb walkways through native forest in Whangarei District including: Parihaka Coronation Reserve, A.H. Reed Kauri Park, Whangarei Falls Scenic Reserve, Hātea Walkway District walkways with many offering spectacular views. Brochures are available from the Department of Conservation, i-sites and booksellers will have books of walking tracks. It is a good idea to make sure you have some basic protective clothing and water with you when walking. Weather in New Zealand can change quickly. A small pack with a raincoat or light jacket, a small first aid kit, cell phone, some food and a safety blanket (available from outdoor camping outlets) are good items to carry on any walk. A sturdy pair of shoes is also recommended. Many of the walks are short. The information brochure will give you some idea of how long each walk will take and how hard it is. There are several Tramping Clubs also operating throughout the District. Look in the Classifieds section of the local newspapers or ask your local school if they know of any that may be operating in your area. 61

62 Free things to do in the Whangarei District Whangarei Central Library Open 7 days Quayside Town Basin Dent Street, Whangarei Native Bird Recovery Centre SH14, Maunu Northland Craft Trust (Craft Quarry) Selwyn Avenue, Whangarei Fernery, Conservatory & Cactus House First Avenue, Whangarei Abbey Caves Abbey Caves Road, Whangarei The Quarry Gardens Russell Road, Whangarei Kauri Clock Factory (Natural Wood Creations) Nell Street, Whangarei Marsden Point Oil Refinery Marsden Point Road, Ruakaka Waipu Caves Waipu Caves Road Whangarei Heads Via Walton Street and over the Hatea River. Signposted from the City Centre Tutukaka Coast 29kms northeast of Whangarei, signposted from SH1 at Western Hills Drive. Waro Limestone Reserve Marua Road, Hikurangi, (15kms north of Whangarei on SH1) Whananaki Footbridge Whananaki South Road or Whananaki North Road, (15-20 kms north of Whangarei, signposted from SH1)

63 Glossary Maori Greetings Formal Greetings English Maori You to 1 person Tena koe You to 2 people Tena korua You to 3 or more Tena koutou You to everyone Tena koutou katoa Informal Greetings English Maori Hello, stay healthy Kia ora Good morning Ata marie, morena Good night Pomarie Have a good sleep Kia pai tou moe Common Maori Words Maori English Pākehā European Whānau Family Hapu Sub-tribe Iwi Tribe Tapu Sacred Mana Prestige, dignity Kaumātua Male elder Kuia Female elder Kai Food Moana Ocean Maunga Mountain Awa River Powhiri Welcoming ceremony Rahui Ban Tangi Funeral Whakapapa Family tree, descendents Puku Stomach 63

64 Maori English Pōtai Hat Hāngi Earth oven Kā pai Good! Aroha Love Kiwi slang (From ) Across the ditch Aggro All Blacks Aotearoa Aussie Bach Barbie Bench Bickies Bloke Bludge Bonnet Boot Brekkie Bro Bush Cardy Chook Crib Crook Cuz Dairy Dodgy Down Under Duvet Dux Flat Out In Australia, across the Tasman Sea Aggravated NZ Rugby Team Maori name for New Zealand, Land of the Long White Cloud Australian Small holiday home Barbecue Kitchen counter top Biscuits or cookies A man To receive something for nothing Hood of a car Trunk of a car Breakfast Brother, friend, mate Forest Woollen Cardigan or button down sweater Chicken Small holiday home in the South Island Feeling sick Cousin, friend, mate Corner Store Unreliable NZ and Australia in the Southern Hemisphere A blanket, often filled with feathers or down A leader, the top scoring academic or sporting student Very busy or going full speed

65 Foot path Footy Godzone Good on you Greenstone Gumboots Heaps Hottie Jandals Jersey Jug Jumper Kindy Knackered Kumara Lift Lolly Loo Mainland Mate Mate s rate Metal Mince Mozzie Munted Nana Nappy Nick OE P Paddock Paua Pavlova Pikelet Pissed Plaster Side walk Rugby New Zealand Expression of approval Pounamou, New Zealand jade Rubber boots A lot Hot water bottle Sandals, flip flops, thongs Woollen jumper or sweater Electric kettle Woollen jersey or sweater Kindergarten Exhausted Sweet potato Elevator Hard candies, sweets Toilet The South Island Friend Special price Gravel Ground meat Mosquito Damaged Grandmother Diaper To steal Overseas Experience, a trip overseas Methamphetamine, an addictive drug A field where farm animals graze Abalone, a shell fish with colourful shell used for jewellery Meringue tort A small pancake Drunk Band aid 65

66 Pram Prang Pressie Pub Rellies Ring Rubber Sammie Section She ll be right Shout Singlet Smoko Squizz Stubby Sunnies Sweet as Ta Takeaways Tata Tea Tip Tramping Ute Whanau Winge Wop wops Yonks Baby carriage Minor vehicle accident Present Local bar Relatives To telephone Pencil eraser Sandwich Plot of land Everything will be fine To pay for everyone, such as a round of drinks or dinner Sleeveless under shirt Short break from work To take a look at something Small bottle of beer Sunglasses Very nice or really cool Thanks Fast food you take away Goodbye Sometimes means dinner Rubbish dump Hiking Small truck Extended family Complain Rural area, far away from anything A long time

67 Acknowledgements Whangarei District Council acknowledges the following people and organisations for their assistance and contribution to this edition of this guide: Ellen Altshuler, former Settlement Support Co-ordinator, for production coordination Gwen Ras, former Settlement Support Information Advisor, for production assistance Sandra Bogart for editing, writing, researching Whangarei District Council, Graphics & Publishing Department New migrants for their valuable feedback Solomon Tipene, Maori Relationships Manager, Whangarei District Council The information contained within this guide is accurate at the time of publishing. The Town Basin is a great location for tourists and families to visit 67

68 Notes

69 69

70

71 Whangarei central city map Kirikiri Rd SH 14 Kamo Rd Manse St Donald St Apirana Ave Dent St Lower Dent St Robert St Hannah St Port Rd Selwyn Ave Rust Ave Cameron St Cameron St Vine St Clyde St Rose St Albert St Commerce St Central Ave Walton St Wilson Ave Porowini Ave Keays Rd Cooke St Kauika Rd Kauika Rd Bernard St Armstrong Ave North St Fourth Ave SH 1 (Western Hills Dr) SH 1 (Western Hills Dr) To Dargaville 6 Maunu Rd To Bay of Islands & North Third Ave Second Ave First Ave SH 1 (Western Hills Dr) 8 Cross St Vinery La Alexander St Water St Tarewa & Lwr Tarewa Rd 1 5 Railway Rd Bank St Bank St Mill Rd Aubrey St Grey St 3 Norfolk St Dent St 7 9 Rathbone St Woods Rd James St Hatea Dr 4 John St Walton St 2 Riverside Dr 10 Carruth St Reyburn St Finlayson St Okara Dr Herekino St Mt Parihaka To Airport 11 Police Hospital SH 1 (Otaika Rd) To Auckland Accident & Medical Centre Art Museum and Information Centre Bus Terminal Career Services Laurie Hall Park Library Post Office Town Basin Visitor Centre 5 Citizen s Advice Bureau & Migrant Centre 11 Waka & Wave Whangarei District Council Customer Service Centre 6 Craft Quarry June

72 Private Bag 9023, Whangarei 0148, New Zealand Forum North Building, Rust Avenue, Whangarei Ruakaka Service Centre, Takutai Place, Ruakaka P: F: E: [email protected] W:

73 New Settlers Guide

74 Hatea Kapa Haka group perform at the Waka and Wave Sculpture 2

75 Mayor s welcome Nau mai, haere mai. On behalf of the people of Whangarei, I wish our newly arrived residents a very warm welcome to our beautiful district. We are proud that you have chosen New Zealand as your new home, and Whangarei as your preferred part of our country. That means we must be doing something right! Our Council logo says it all Whangarei: Love it here! We love our beautiful bush and beaches, our rich culture and arts scenes, our growing business community and the sport and recreation opportunities that abound here, and are grateful you have decided to become part of them. Before European settlement, our district - and particularly the area around our spectacular harbour - was a meeting place for Maori. So, it is important for us to continue the tradition of bringing people together and incorporating their cultures into our own. That includes you and your culture. While you no doubt wish to embrace the aspects of Whangarei life that attracted you here, I encourage you to maintain your own traditions, celebrations, cuisine and customs. Their contribution can only make our district a better place to live, work and play. May your hopes and dreams for your new life in Whangarei be realised, and may you make a happy and harmonious home here. Sheryl Mai Mayor of Whangarei 3

76 Mihi Tena koutou, tena koutou, tena koutou katoa. Nga mihi whanui kia koutou kua tatu mai nei ki waenganui ia matou o roto i te rohe o Whangarei. I haere tawhiti mai koutou ki te rapu oranga mo koutou me o koutou whanau whanui. Ko taaku kia koutou, nau mai, haere mai. Hikia mai nga tini mate kei runga ia koutou kia tu tahi ki nga mate kei runga i a matou. Ko te karanga, haere atu e nga mate, haere atu ki tua o te arai. Ko waiho mai ko tatou te hunga ora, Tena koutou, tena koutou, tena koutou katoa. Welcome, welcome and a very warm welcome to you all. I pay my respects to all of you who have chosen to make Whangarei your home. We are excited that you have chosen to join our community. We recognise that many of you have made great sacrifices and undertaken great journeys, both cultural and physical, to live in this small corner of the world. My message to you individually and collectively is please join us and enjoy your stay. We recognise your ancestors and family who have gone before you into another realm. Your very existence and your being, you owe to them. I ask that your ancestors and family members who have passed on can now join with ours. To those of us who are present here today in this community, welcome, welcome and a very warm welcome to you all! Solomon Tipene, Iwi Relationships Manager, Whangarei District Council 4

77 Contents Mayor s welcome...3 Mihi...4 Welcome to Whangarei!...8 District Map...8 How did Whangarei get it s name?...9 Whangarei history...10 Te Ao Māori (The Māori World)...11 Finding information in Whangarei...12 Settlement Support Whangarei...12 Whangarei District Council...13 Whangarei District Libraries...14 Northland Regional Council...15 Whangarei I-Site Visitor Centre...16 Whangarei Migrant Centre...16 Citizens Advice Bureau (CAB)...17 Postal Services - New Zealand Post...18 Newspapers...18 Radio Stations...19 Channel North TV...20 Translation and language interpreters...20 Government Services...22 Immigration New Zealand...22 Immigration Advisers Authority (IAA)...22 Apply for New Zealand Citizenship...23 Apply for New Zealand Passport...23 Embassies and Consular Offices in New Zealand...23 Know your rights...23 Things to do first...25 Open a bank account...25 Get a tax number...25 Find a place to live...26 Household services...28 Telecommunications

78 Everyday life...32 Transportation in Whangarei City and District...32 Education...34 Budgeting...40 Finding work...41 Start a business...42 Improve your English...44 Health Care...45 Shopping...47 Daylight Saving Time...48 Public Holidays...48 Pets...49 Making friends...50 Clubs and volunteering...50 Community groups...50 Religion...51 Senior services...52 What to do in an emergency...53 In an emergency dial Accident and sudden sickness...53 Whangarei Hospital...53 Police...53 New Zealand Fire Services...54 Rural Fire Services...54 Civil Defence Emergencies...55 Family violence and victim help

79 The Law...57 Births, deaths & marriages...57 Make a Will...57 Justices of the Peace (JPs)...57 New Zealand s political system...58 Fun & recreation...59 Arts & culture...59 Scuba diving...59 Fishing...60 Gardening...60 Golf courses...60 Learn to swim...60 Sports teams...61 Walking tracks...61 Free things to do in the Whangarei District...62 Glossary...63 Maori Greetings...63 Kiwi slang...64 Acknowledgements...67 The view over Whangarei from Mount Parihaka 7

80 Russell Rd Welcome to Whangarei! Whangarei is a growing, modern and vibrant city with a population of about 51,900. It is located within bush-covered hills and overlooks the Whangarei Harbour. Whangarei city sits within Whangarei District, 270,000 hectares of farmland, orchards, forests, the Poor Knights and the Hen and Chickens Islands and spectacular coastline boasting some of the country s best beaches. Whangarei District covers the lower eastern part of Northland, from Bland Bay in the north to Langs Beach in the south and westwards toward Dargaville, covering a land area of approximately 2,700 kilometres. Some 90 per cent is rural, with up to two-thirds used for pastoral farming. The District also has more than 270 kilometres of open coastline. No part of the District is more than 40 kms from the sea. Whangarei District s population is estimated today at 80,000 (74,463 at 2006 census), which is about 50 per cent of Northland s total population. Whangarei residents are from 108 different countries. District Map Far North District Pipiwai Pipiwai Rd SH 1 Whananaki North Rd Marua Rd Hikurangi Oakura Ngungur u Rd Matapouri Rd Whananaki Matapouri Tutukaka Mangakahia Rd Titoki SH 14 Maungatapere Pataua Whangarei Heads Rd Kaipara District Maungakaramea One Tree Point Waiotira Rd SH 1 Ruakaka Waipu Langs Beach 8

81 How did Whangarei get its name? Te Whanga-a-Reipae - The Waiting Place of Reipae. Whangarei derived its name from a Māori legend about the journey of Reitu and Reipae. These two high born twin sisters from a powerful Waikato tribe travelled to the far north on a legendary falcon (Te Karearea) to visit Ueoneone, a handsome young chief from Ngapuhi. Ueoneone and his people hoped that marriage to the twin sisters would strengthen tribal alliances between Waikato and Ngapuhi. As the falcon flew north from the Waikato, the sisters argued with each other over sharing Ueoneone as their common husband. Arriving at Onerahirahi (Onerahi), Reipae feigned sickness and asked the falcon to rest for a time on the shores of this beautiful harbour adjacent to Mt. Manaia. During the stop over, Reipae heard her sister Reitu make scathing remarks about her and this caused Reipae to give up her quest to share Ueoneone with her sister. Following this incident, Reipae encouraged Reitu to continue the journey without her, and Reitu flew on alone northwards to Te Tomo pa and eventually married the northern rangatira (Chief) Ueoneone. Reipae remained at Onerahi to await her brothers and other kinfolk who were travelling overland to Northland in support of the sisters. Reipae remained in the Onerahi area and eventually married Tahuhu Potiki, a local chief. Whangarei Harbour was named after her the original name being Te Whanga-a-Reipae (The Harbour of Reipae) - where Reipae waited for her people. There are many distinctive features in Whangarei including the Town Basin Yacht Harbour area, Whangarei Falls, the Whangarei Museum and Heritage Park, Clarke Homestead & Kiwi House, the Whangarei Art Museum, the Fernery and Conservatory and plenty of beaches within a 30-minute drive of the city. Mount Parihaka, located in Mair Park, is historically significant to Māori people because it was the place where the haka was performed, overlooking the Hātea River, before Māori warriors went to war. There are many other significant sites to both Māori and non-māori, two important ones being Mount Manaia and the Hātea River. Each has its own unique legend about the origin of its place name. Whangarei District Council welcomes you to Whangarei. We hope you get to know the many features the District has to offer. Please use this guide to help you settle in and enjoy all the beauty and diversity that Whangarei has to offer. For further information about Whangarei District refer to 9

82 Whangarei history Whangarei was a well-established and thriving Māori settlement when Captain Cook arrived in New Zealand in During the inter-tribal wars of the 1800s between the local Māori people of the region, Whangarei became the meeting place of the northern war parties that assembled in their war canoes in the harbour on their way south. The armies, sometimes with as many as 2000 to 3000 men, would camp on the shores of the harbour to meet with friends and family and replenish supplies for the trip south. The Whangarei war chiefs, each in his carved waka (war canoe), would then paddle southward with friends and allies. In 1840, after the early British settlers had started to establish themselves in New Zealand, Māori and the British Queen s representative signed the Treaty of Waitangi (Te Tiriti O Waitangi). The Treaty was established to confirm the partnership between Māori and non-māori and is used today as the foundation document of New Zealand. Two versions of The Treaty were signed, one in Māori and one in English. The translation of the versions differ. Whangarei was a trading post for early European settlers, and was largely built on reclaimed land. Kauri timber and gum were the major trading industries, followed by coal mining, wheat and dairy farming, shipbuilding and brick-making industries. For more information on early history and development of Whangarei refer to: Heritage/Pages/default.aspx An artist s impression of the Whangarei Town Basin area, From the Florence Keene Collection 10

83 Te Ao Māori (The Māori World) Māori culture is important within New Zealand, and the Whangarei District has one of the largest populations of Māori residents of any district in the country. Māori are tangata whenua, the indigenous people of New Zealand, and Māori cultural values are alive and thriving in this District. There are many different tribes (Iwi) and sub tribes (Hapu) in Whangarei District, each with their own unique history and customs. The Māori language (Te Reo) and meeting house (marae) are core elements that hold Māori culture together and the language is used throughout the District. A formal marae visit involves protocol, a set way of doing things that differs depending on the location of the marae. Tikanga (protocol or way of doing things) is an important part of Māori culture. Learning Te Reo is a good way to gain an understanding of Māori culture. Te Wānanga o Aotearoa (The University of New Zealand), NorthTec and other providers offer Māori language courses. For more information on Te Wānanga o Aotearoa Website: For more information on NorthTec Website: The Hongi - a form of Maori greeting 11

84 Finding information in Whangarei To use this guide you will need a copy of the Northland Phone Book (available from Post Shops) and access to the internet. The Whangarei District Library can help you with both. The Yellow Pages are located in the back section of the Phone Book. This symbol refers to the Yellow Pages, and is used in this guide. Government departments are listed in the front of the telephone directory in blue. Medical centres, hospitals and other health service providers are listed in the front of the telephone directory, in green. 12

85 Whangarei District Council Whangarei District Council (WDC) is the local government for the six wards that make up Whangarei District. Four of these wards are largely rural and two are centred around Whangarei s main urban area. Council is made up of a mayor and 12 councillors and employs over 350 staff and many contractors. It works in partnership with other government and community organisations. WDC is also involved with several public facilities including our libraries, the Whangarei Aquatic Centre, Clapham s Clock Museum, Whangarei Art Museum and the airport, sporting facilities, parks and reserves. Other functions of WDC include roading, water supply, sewage reticulation and disposal and rubbish collection. These activities and services are funded by rates (taxes paid by residential and commercial property owners). Many of Council s services are user-pays including water, permitting processes (such as building consents, resource consents and dog registration). If you are thinking of purchasing a property, you should obtain a Land Information Memorandum (LIM) from Council to get more information about the property. WDC has two service centres where customers can get information and help with questions about the District. There is an information pack available for new ratepayers in the District. Whangarei Service Centre Forum North Building, Rust Avenue, Mailing address: Private Bag 9023, Whangarei 0140 Phone: (09) Fax: (09) [email protected] Hours: Monday - Friday 8am-4.30pm Ruakaka Service Centre 9 Takutai Place, Ruakaka 0116 Phone: (09) , Fax: (09) Hours: Monday to Friday 8.30am - 4pm For more information; Website: FREEPHONE: 0800 WDC INFO or

86 Whangarei District Libraries Whangarei District Libraries has a collection of books and audio visual material in several different languages. They also provide internet access. The helpful staff speak many languages and are happy to answer your questions and help you find the information you need. Ask questions at the information desk. Whangarei District has four libraries; Central 7 Rust Avenue, behind the old library building Kamo 583 Kamo Road Onerahi Commins Road, opposite the Onerahi Shopping Centre Tikipunga - 83 Paramount Parade, Tikipunga There is also a mobile library service operating in both urban and rural areas. A timetable and list of stops for the mobile service is available on the library web site, Anyone who lives in Whangarei District may join the library at no cost. You will need: Proof of address, often supplied by a bill in your name, for example power or phone bill; Identification, for example a driver s licence or passport For more information about Whangarei District Libraries: Phone: (09) Website: Whangarei Central Library is modern and spacious 14

87 Northland Regional Council Northland Regional Council covers the land area of the Far North, Whāngārei and Kaipara districts. The Council is made up of eight elected councillors, including a chairman, an appointed chief executive officer (CEO) and around 140 staff. The regional council protects the bio-security of our environment and economy by attempting to control the harmful impacts of pest animals, pest plants and diseases. Council staff work with landowners to target pest plants and animals including possums which can spread bovine Tuberculosis. More information is available about these pests and the pest control projects that are run by the Council at and The Regional Council is also involved in monitoring and improving water and air quality including Northland s river systems. The navigational safety of vessels in harbours and waterways from Kaipara in the south to Pārengarenga in the north and around our coastline is the responsibility of the Regional Council which encourages safe boating practices and responds to marine oil spills. Northland Regional Council co-ordinates the Civil Defence Emergency Management Group for the region and in an emergency such as flooding, tsunami or earthquake, their website will have information for you. You can also opt in to the text messaging service to be warned by text, when possible, of an emergency. Text OPTN NCD to 2678 Contact Northland Regional Council for information on funding for environmental projects; to provide information on polluters of air and/or waterways; and to find out more about land management. FREEPHONE: Hours: 8am to 5pm, Monday to Friday (except public holidays) Website: Regional offices have local teams that monitor consents, attend environmental incidents, and help eradicate pest animals and weeds. You can phone the Regional Council offices directly on the numbers listed below between the hours of 8am to 4pm: Whāngārei: (09) Dargaville: (09) Kaitāia: (09) Ōpua: (09)

88 After hours - If you have an urgent problem outside normal business hours, a service provider will take your call. Environmental Hotline: To report a pollution or environmental incident phone the Environmental Hotline anytime. FREE PHONE [email protected] Facebook: Twitter: Whangarei I-Site Visitor Centre Whangarei Information Centres (i-site) are located on State Highway 1 at the south entrance to Whangarei, and at the Town Basin. The i-site staff provide free information about Whangarei, Northland and other regions in New Zealand. They do FREE bookings for transport, accommodation, tours and activities throughout New Zealand. Phone: (09) Website: Hours: 8.30am to 5pm, Monday Friday (weekends and public holidays, 9am to 4.30pm) Whangarei Migrant Centre The Whangarei Migrant Centre is a one-stop-shop for migrants and newcomers, providing information and support. Sharing an office with other migrant services makes it easy for newcomers to access information and connect with each other. Visit the Migrant Centre or contact the co-ordinator. Municipal Building, 71 Bank Street, Whangarei Phone: (09) [email protected] Open Tuesday to Friday, 9am 2pm 16

89 Citizens Advice Bureau (CAB) Citizens Advice Bureau Whangarei (CAB) has a large database of national and local services. Trained volunteers can help you access and understand your rights and responsibilities for all areas of New Zealand life. It is a free, confidential and independent service providing information on many topics, including: settlement and immigration advice clinics clubs, hobbies, education, legal issues heath support and services workshops for new migrants human rights finance and benefits finding a Justice of the Peace tenancy consumer rights employment rights Citizens Advice Bureau offers a Multi-Lingual Information Service. Free, confidential information and advice is available in 26 different languages. A free legal advice clinic is held fortnightly on Tuesdays evenings. Municipal Building, 71 Bank Street, Whangarei Phone: (09) or [email protected] Website: Te Pou Whakawhirinaki o Aotearoa The Municipal Building on Bank St which houses the Whangarei Migrant Centre and Citizens Advice Bureau 17

90 Postal Services - New Zealand Post New Zealand Post provides postal services throughout New Zealand. When you move into a new home or rental accommodation you will need to contact New Zealand Post to give them your new address. They can forward your mail from your old address within New Zealand. Post office boxes are also available if you prefer to collect your mail rather than have it delivered to your home. Whangarei town post centres can be found at: Whangarei 16 Rathbone Street Kamo 519 Kamo Road Kensington Shopping Centre Onerahi 110 Onerahi Road Otaika Shopping Centre Te Mai 117 Maunu Road For more information on the New Zealand Postal Service, FREE PHONE: Website: Courier operators are available to deliver packages within the District and throughout New Zealand. See - Courier Service. FREEPHONE: Courier Post: 0800 COURIER ( ) Website: Newspapers There are three main newspapers in Whangarei District: The Northern Advocate, The Report and the Whangarei Leader. The Northern Advocate is a daily paper available by subscription or from local book stores, service stations, supermarkets and dairies. Or you can read it in the Whangarei District Libraries. Phone: (09) Website: 18

91 The Whangarei Report is a free weekly community newspaper delivered to all homes within the District on Thursday. You can also read it in Whangarei District Libraries. Phone: (09) The Whangarei Leader is a free weekly community newspaper delivered to all homes within the District on Tuesday. You can also read it in Whangarei District Libraries. Phone (09) Several smaller community papers are also produced. Ask your local school or service station if there is a local community publication produced in your area. Radio Stations Radio New Zealand (National Radio) Radio New Zealand is New Zealand s public radio network. Radio New Zealand News provides comprehensive news and current affairs information. Radio New Zealand broadcasts over three nationwide networks; Radio New Zealand National, Radio New Zealand Concert and the AM network which relays Parliamentary proceedings. Radio New Zealand International (RNZI) is an overseas shortwave service broadcasting to the South Pacific and beyond. Website: Radio Network Radio Network includes five stations. The two main stations for Northland news are NewsTalk ZB and Classic Hits. Refer to the website for radio band frequencies: FREE PHONE Studio Hotline for Classic Hits CLASSIC 6am to 10am Website: MediaWorks New Zealand The MediaWorks station for Northland news is More FM Phone: (09) Studio HotLine: (09) Website: These radio stations, while owned by national companies, have local weather, news and announcers. Throughout the day they broadcast community news, job vacancies, the weather and other information about Whangarei District. 19

92 Channel North TV Channel North is a local community TV station that produces relevant programmes about, for and by the community. Local businesses and faces, news, sport, arts, advertising, event and business promotion are seen on this local TV station. For more information and directions on how to tune in, see Website: Translation and language interpreters Interpreting Services - Telephone Language Line Language Line is a telephone interpreter service offered by the Office of Ethnic Affairs to help people who speak little or no English. Most government departments offer Language Line. Language Line is also available at all Whangarei family doctors and General Practitioners (GP s) practices. The service is available in over 41 languages and is FREE to users. Hours: Monday to Friday 9am 6pm and Saturday 9am to 2pm FREE PHONE: Website: To connect to Language Line by telephone, contact the government department that you wish to speak to. Then ask for Language Line and tell them the language you speak. They will contact an interpreter for you. For a full list of the 44 languages available through this service and the participating agencies and phone numbers visit and click on the appropriate links. The Office of Ethnic Affairs also produces Language Line cards. This card lists the languages provided by the services, and has space on the front of the card for you to write the language you speak. For further information about Language Line: FREE PHONE: Website: 20

93 Citizens Advice Bureau (CAB) - Language Link This Multi-Lingual Language Service is a telephone interpreting service available at Citizens Advice Bureau. Phone Citizens Advice Bureau Language Link: Citizens Advice Bureau (CAB): (09) or Interpreter Services Face to face Local English Language Interpreters are available by contacting Citizens Advice Bureau. Phone (09) [email protected] Translation of documents For official translation of documents contact the Translation Service, Department of Internal Affairs. Phone: (04) [email protected] Website: Or Google search: accredited translators in New Zealand There are many walkways in the Whangarei District, like this one in AH Reed Memorial Park 21

94 Government Services Immigration New Zealand Immigration New Zealand welcomes new migrants who will contribute to New Zealand by bringing valuable skills or qualifications, setting up a business, or making a financial investment. There are opportunities for family reunification by allowing New Zealand residents and citizens to sponsor family members for residence. Immigration New Zealand has information on working, living and studying in New Zealand and advice for new migrants. For all enquiries: FREE PHONE: Website: For information on Working in New Zealand: Website: For information on Business and investment: Website: For information on Family category: Website: For information on Studying in New Zealand: Website: There is no Immigration New Zealand office in Whangarei. The nearest branches are in the Auckland region Manukau, Henderson and Auckland Central. See the website for the branch addresses, contact details, opening hours and more information about lodging applications. Face to Face immigration NZ representation and application forms are available at Citizens Advice Bureau, 71 Bank Street, Whangarei or can be downloaded from Immigration Advisers Authority (IAA) An immigration adviser must be licensed by the IAA. For a list of licensed advisers, see the IAA website. Immigration New Zealand will not accept immigration applications from unlicensed advisers. FREE PHONE: Website: 22

95 Apply for New Zealand Citizenship For information on becoming a New Zealand citizen and to download an application form, see: Website: FREE PHONE: [email protected] Forms are also available from the Citizens Advice Bureau, and the Department of Internal Affairs Whangarei Office, Manaia House, 41 Rathbone Street. Apply for New Zealand Passport To apply for a New Zealand passport you must be a New Zealand Citizen. For information and to download application forms see: Website: FREE PHONE: [email protected] Forms are also available from the Citizens Advice Bureau, and Department of Internal Affairs Embassies and Consular Offices in New Zealand For a list of Embassies and Consular offices in New Zealand see: Website: Phone: (04) [email protected] Know your rights Human Rights Commission It is illegal in New Zealand to discriminate on the grounds of race, ethnicity, sex, age, disability, religion or family status, among other things. If you feel you have been discriminated against, contact the Human Rights Commission. The Commission provides free and independent help. FREE PHONE: [email protected] Website: 23

96 Office of Ethnic Affairs For an extensive list of ethnic groups and contact details see: Website: Phone: (09) Labour Information There is a wide range of employment law designed to protect employees from discrimination in the work place. For an overview of work place issues, and the agencies that can assist you, see the Employment Relations section of the Department of Labour website or phone the Workplace Contact Centre. FREE PHONE Frequently Asked Questions (FAQ) Website: Consumer Rights Ministry of Consumer Affairs Website: [email protected] Consumer.org is a membership based consumer watchdog organisation. There is some information on their website that is free to the public. See for information on your rights when buying used goods or making decisions about buying new goods, or contact Citizens Advice Bureau A family attend the New Zealand Citizenship Ceremony 24

97 Things to do first Open a bank account It is a good idea to open a bank account as soon as possible. Employers will need a bank account number in order to bank your wages directly. Banks offer different fee structures for transactions. Talk to several before deciding which bank best suits your needs. Information about banks and their policies is available at individual bank branches or on their web sites. To find a list of banks officially registered in New Zealand see - Banks in the Yellow pages or go to the Reserve Bank of New Zealand website at Need help with finances? Sorted is New Zealand s free independent money guide, run by the Retirement Commission. It s full of calculators and information to help you manage your personal finances throughout life. Website: Get a tax number Before you start a job or business you must get a tax number from the Inland Revenue Department (IRD). You should apply for an IRD number for each family member, including your children. You can apply online, contact the local IRD branch, or go to the Post Office. You can make an appointment to see an IRD advisor face-to-face who can give you information about assistance for families, tax exemption and other tax information. FREE PHONE: IRD Call Centre hours: Monday to Friday 8am - 8pm Saturday: 9am - 1pm Or visit the local IRD branch: Bank Street, Whangarei 25

98 Find a place to live Short Term To find somewhere to stay before you rent or buy, see Or check online Long Term Renting - Accommodation. Most rental accommodation is in houses, units or flats owned by private landlords. Accommodation for rent is advertised in the local newspapers; The Northern Advocate (especially on Wednesdays and Saturdays), The Whangarei Report and The Whangarei Leader. See For Rent in the Classifieds section. Local real estate agents also advertise rental properties. See Estate Agents. - Real Websites and advertise lots of rental accommodation. When you rent you will need to pay a bond and/or rent in advance. Housing New Zealand Corporation (HCNZ) may provide rental housing for people who have lived in New Zealand for two years and are suffering hardship. Special assistance is available to people with refugee status. FREE PHONE , or go to Tenancy Services The Department of Building and Housing offers advice on renting and mediation. A Tenancy Agreement is a written, legal contract between you and your landlord. The law says you must have one. For advice, contact the Department of Building and Housing. FREE PHONE: Bond enquiries FREE PHONE: Website: Furniture and Household Goods Houses and most flats are advertised as unfurnished. Second-hand furniture and household goods can be purchased at second-hand shops. See Second hand Dealers. There are also a number of outlets in Whangarei selling quality new goods. Second hand goods are found at: 26

99 - an online auction site garage sales have cheap second-hand goods. They are usually held on Saturdays and sometimes Sundays, and are advertised in The Northern Advocate on Saturday. Trade & Exchange website lists used goods for sale: second hand goods stores, often called opportunity or op shops exist throughout the District Thomson Bagley Auctions Ltd has general auctions every Friday at 10am. Catalogues are available from Thursday at 6pm. Offices are located at 69 Port Road, Whangarei Check with for information on your rights when buying used goods or making decisions about buying new goods. Buying a house When buying a house you can arrange finance through your bank or an independent mortgage lender. Most will ask you to pay a deposit (often 20% of the cost of the house) and will look at your income, assets, debts and credit rating. Your bank will have information on the types of mortgages available. Whangarei District Council service centres provide packets of information about all parcels of land in the District, for a fee. Obtain one before you negotiate to purchase your property. Properties for sale are advertised through: Real estate agents, See - Real Estate Agents; Free weekly publications Property Plus and Property Guide available at real estate agencies, petrol stations and dairies; The Northern Advocate. Look for Open Homes when you can visit the house. This site gives some guidance on the property buying process: You may also buy a house through a private sale. TradeMe lists properties for sale by owners and by real estate agencies. Tip: Whangarei District Council service centres can advise you on what you need to know about the area, land and the building history of a property FREE PHONE:

100 Citizens Advice Bureau can advise you on legal services FREE PHONE: Rates If you purchase a property, Whangarei District Council (WDC) and Northland Regional Council will charge annual rates (taxes), based on the value of the property. Both rates charges are collected by Whangarei District Council. There are a number of payment options available when you pay your rates. Contact WDC Customer Services on 0800 WDC INFO or on (09) Insurance Insuring your house, possessions and life is important. There are a number of insurance companies. For further assistance in finding an insurer contact Citizens Advice Bureau. See - Insurance Agents & Brokers in Northland Fire & General and Insurance Companies & Offices. Tip: Evidence of a no claims status (even from another country) may help you qualify for a no claims status with a New Zealand company. Bring supporting documents with you when applying for insurance. Household services Power There are several power suppliers in the District. When you move into a new home you will need to contact a supplier to arrange your power connection. All providers have a free phone number to call. A bond may be required to be paid with the first bill. See - Electricity Supply Retail. Water Services Whangarei District Council (WDC) is responsible for providing water in the urban areas of the District. Property owners are responsible for providing water on most rural properties. Rural water is stored in tanks on the property filled by rain water or by buying water (see - Water Carriers), or is pumped from natural water sources like springs, streams or dams. All water passing through a water meter on your urban property is charged for by WDC. The cost of maintaining the water system on your property from the point of supply is your responsibility. If there is a water leak on your property it is your responsibility to fix it. Contact a plumber. See - Plumber. If you think there is a leak in the line from the supply point to your home, contact Whangarei District Council on (09)

101 Rubbish Collection Rubbish and recycling placed in official WDC containers and bags are collected weekly from your kerbside or gate if you live in Whangarei City or on a rural collection route. If you live on a rural side road, take your rubbish bag and recycle bin to your nearest intersection on a collection route. Rubbish recycling bins are available from Whangarei District Council Customer Service Centres. Official rubbish bags are available from supermarkets and dairies, or you may use any other bag of the correct size (up to 65 litres and a maximum weight of 13 kilograms) as long as it has an official sticker on it. Stickers and bag can be purchased at supermarkets, dairies and some service stations. For a list of recycling items, please contact WDC Customer Services on FREEPHONE 0800 WDC INFO or (09) WDC also operates a recycling centre in Kioreroa Road, Whangarei, and transfer stations at Uretiti, Tauraroa, Kokopu, Hikurangi, Ngunguru, Oakura, Ruatangata and Parua Bay. These accept general rubbish, garden rubbish and recyclables by the bagful, trailer or truck-load. There is a charge for rubbish at transfer stations. There is no charge for approved recyclables, and the fee for vegetation is half that of the same quantity of general rubbish. You can compost vegetable matter on your land. Whangarei District Council Customer Services has information on composting in A Guide to Vermi (worm) composting. Contact Customer Services or key word search: composting. Rubbish and recyclying are collected from the kerb in Whangarei 29

102 Noise Excessive noise is not allowed within Whangarei District. WDC contractors are responsible for investigating and reducing or stopping noise that is considered excessive. If you are concerned about noise: Environment Northland is responsible for investigating your complaint; Complaints are forwarded directly to an officer on the road; If the noise is considered unreasonable it will be stopped or reduced; If it starts again after the officer has visited, you should phone again and the officer will remove the cause; This is a confidential service. Phone (09) hours a day, 7 days a week. Telecommunications Telephone There are several service providers of home phone, internet, broadband and cell phones. Packages that include home and internet exist and should be compared. You can have home phone and internet provided by different companies, but if you have a problem with either service, you will have to contact the various providers you have chosen. Ask your friends and neighbours who they recommend and check and websites of the companies you are considering. Compare what they offer, but remember that they offer packages in different ways that make comparisons difficult for consumers. See Telecom FREE PHONE 123 and follow instructions or Spark has an Asian call centre staffed with Cantonese, Mandarin and Korean speakers FREE PHONE Vodafone FREE PHONE or visit Other providers see Mobile phone service providers see Telecommunications - Mobile Phones Skype is available for national and international calls from your computer if you have broadband 30

103 Internet Internet connections are available throughout the District. There are many companies to choose from, all of whom rent their lines from Telecom. To find out about internet access and broadband services, see telephone.aspx. The two main providers are Spark Internet Services; Broadband FREE PHONE and Vodafone FREE PHONE There are many other Internet Service Providers shop around. See - Internet & On-line Services. Internet is also available at all libraries. Free Internet is available at One Double Five Community House, 155 Kamo Rd. Phone (09) for opening hours. Whangarei City and Harbour from the air 31

104 Everyday life Transportation in Whangarei City and District A good map is necessary to help you find your way around the city and District. Maps can be purchased from bookshops and petrol stations, but are available free on or from Public transport Bus service City Link bus service operates throughout Whangarei City in these areas: Kamo, Whau Valley, Otangarei, Morningside, Maunu, Tikipunga, Kensington, Regent, Raumanga and Onerahi. Children under 5 years of age ride free. For information on fares and timetables: Website: FREE PHONE: Taxis Taxis can be ordered by phone. See Driving Before driving around the city - Taxis. You must have a licence. You can use your international driver s licence for up to one year. You need to know the road rules. The rules are explained in the New Zealand Road Code which is available on the New Zealand Transport Agency s website, at booksellers, from the Auto Association (AA) and in libraries. An overview of the road rules is available in a New Zealand Transport Agency brochure called New Resident Drivers. It is available in eight languages. Phone NZTA on FREE PHONE or see Children age 5-14 years must use an approved child restraint if one is available or an adult seat belt. By law, everyone in the car must wear a seat belt and babies must be in New Zealand Transport Agency approved car seats until the age of 5 years. Car seats are available for hire from Plunket, (09) For information on child restraints; see 32

105 Car insurance is a wise precaution. You can insure your vehicle to cover all accidents, or pay less for a limited policy against fire and theft and damage you might do to other cars. See - Insurance Companies and Offices. Getting a driver s licence You must get a New Zealand driver s licence within one year. See for information on where and how to get a New Zealand driver s licence. Depending on the country you come from, you may have to pass theory and practical driving tests. You need to understand the Road Code to prepare for both these tests. In New Zealand you must carry your driver s licence or permit at all times when you are driving. If your overseas licence is not in English you must carry an accurate translation with you. The Automobile Association (AA) offers driver and vehicle licensing, roadside service (in case your car breaks down), travel information and insurance. 17 John Street, Whangarei Hours: Monday to Friday, 8:30am to 5pm Phone: (09) Website: Buying a car Official information on vehicle ownership and advice on most aspects of owning a vehicle is available at Beware when buying a car on hire purchase. Before doing so, get advice from There are a number of car dealerships in Whangarei. See Dealers. - Car & Truck When buying a car privately, contact the Police if you are concerned that it may be a stolen vehicle, phone them on (09) The Automobile Association (AA) offers a service to trace whether there is money owing on the vehicle. Consumer Affairs offers advice on your rights as a consumer. There is a section on motor vehicles on the web site; 33

106 Parking in Whangarei City There is paid parking available throughout the central city. Charges vary. For information on parking charges and parking laws in Whangarei City contact Whangarei District Council, on (09) To be safe, when parking at any park or tourist area, remember to lock your car and never leave valuables in the car. Air Travel Air New Zealand Link and Salt Air operate full passenger services from Whangarei Airport seven days a week. Flights are available to a variety of destinations throughout New Zealand, linking with international airports in Auckland, Wellington and Christchurch. For flight times and bookings see; and Education Choose a school All children must be enrolled in school by the time they are 6 years-old. Most children start year 1 on, or soon after, their 5th birthday. They must continue to attend school until they are 16, but most children stay until year 12 or 13. The school year runs from February to December and is divided into four terms. Most Primary Schools cater for children from year 1 to year 8, but many children leave at the end of year 6 and go to an Intermediate School for years 7 and 8. All primary and intermediate schools are co-educational, teaching both boys and girls in one class. Secondary schools cater for children from year 9 to year 13. Most are co-educational, but some are single sex, teaching only boys or girls. Most schools at every level are state schools and are funded by the Government. Most children go to the school nearest to their home, however, some private and state-integrated schools in the Whangarei District cater for children of various ages. These are partially or completely privately funded, and are often run by particular religious groups. See Frequently Asked Questions (FAQs) on the Ministry of Education website: 34

107 Age Class School 5 years Year 1 Primary school Full Primary 6 years Year 2 school 7 years Year 3 8 years Year 4 9 years Year 5 10 years Year 6 11 years Year 7 Intermediate 12 years Year 8 school 13 years Year 9 Secondary school 14 years Year years Year years Year years Year 13 School Zones Schools in New Zealand are zoned. The Ministry of Education web site has information about school zones and the New Zealand school system. If you want your child to go to a school outside your zone you will need to apply to that school. If you have a choice of schools, you may want to check on a school s ranking. See: to locate your school zone. School rankings are listed in Education Review Office reports, see Also see Frequently Asked Questions (FAQs) on the Ministry of Education website, Early Childhood New Zealand has many types of early childhood services. Each type has its own way of working with children and their parents. The options include: Kindergarten Children are supervised by a qualified teacher. Kindergartens run half-day sessions for different age groups, starting from age 3 and going to 5 year-olds. Some kindergartens offer all-day sessions for older age groups. Children must be enrolled. For more information and to find a local kindergarten contact the Northland Kindergarten Association. Phone: (09) [email protected] Website: 35

108 Day Care Centres Most Whangarei suburbs offer privately owned day care facilities for your child, many of which have a waiting list. There are charges for day care, but a tax rebate may be available. Contact the IRD for further information on tax rebates. For child care listings see - Child Care & Education 20 Hours free Early Childhood Education (ECE) All 3, 4 and 5 year-old children of permanent residents and citizens can qualify for up to 20 hours a week of free ECE. Contact your early childhood centre for more information and see the Working for Families website. Website: Playcentre Playcentres are run by parents. Some offer separate sessions for children aged 4 years. A Playcentre is for children 5-years of age and under. It is run by the parents and provides early childhood education; parent education modules on all aspects of children s learning; and is based on the philosophy of parents as educators of their own children. For more information contact Northland Playcentre Association. Phone: (09) Website: Te Kohanga Reo Te Kohanga Reo is a total immersion preschool for children aged up to 6 years, where Te Reo Maori (the Maori language) is the only language spoken. Te Kohanga Reo was first established in 1982 to promote, support and encourage the retention and growth of Te Reo Maori (the Maori language). For further information see: Website: Phone: (09)

109 Home-based child care services Home-based child care services are available in Whangarei. The service is based in the care-giver s home, with a maximum of four children per home. Some caregivers are qualified teachers. Look for Home-Based Child Care services in the - Child Care & Education. Barnardos also offer a home-based child care service in Whangarei. For more information on Barnardos, Phone: (09) Website: Primary Schools Each suburb has its own primary school. There are 15 in the Whangarei urban area, as well as rural schools. Intermediate Schools There are three intermediate schools located within Whangarei City; Whangarei Intermediate (09) , [email protected] Raumanga - Manaia View School (09) , Kamo Intermediate (09) , These schools provide only year 7 and year 8 classes, but many parents appreciate the wider range of courses and specialist classes they are able to offer. Huanui College, an independent school in Glenbervie on Ngunguru Rd, opened in 2010 as a new junior school for Years 7 to 9. The college will grow until Year 9 students progress through to Year 13. This private school uses the Cambridge Curriculum and charges annual tuition. Phone: (09) Website: 37

110 Secondary Schools There are four main secondary schools in Whangarei City, all offering a wide range of subjects and good sporting facilities. Kamo High - co-education (09) , Tikipunga High School - co-education (09) , Whangarei Girls High School - all girls, with some students boarding in an attached hostel (09) , Whangarei Boys High School - all boys, with some students boarding in an attached hostel (09) , State Integrated Schools Schools that are based on a religious teaching and also teach the national school curriculum, and that receive no or only partial state funding, are called stateintegrated schools. There are three in Whangarei District. There are two Catholic state-integrated co-educational schools within the city.» Pompallier Catholic College is a secondary school, and takes a small number of paying non-catholic students (09) , Saint Francis Xavier is a primary school (09) , (search: St Francis Xavier). The Whangarei Adventist Christian School is a Seventh Day Adventist stateintegrated School at Whau Valley (09) , There are two ACE (Accelerated Christian Education) schools, which are licensed as private schools. One is located in central Whangarei» The Christian Renewal School (09) , [email protected]» Excellere College is a co-educational area school (09) , For a full list of schools in Whangarei District see - Schools Primary & Secondary. Te Kura Kaupapa Maori Te Kura Kaupapa Maori is a total immersion school where the only language spoken is Te Reo Māori. There is one kura in Whangarei, called Te Kura Kaupapa Māori O Te Rawhiti Roa. Phone: (09) There is also a bilingual charter school, Te Kapehu Whetu, 185 Lower Dent Street, Phone and a bilingual charter school in Whangaruru Te Pumanawa o te Wairua, phone

111 39

112 Special Education Special education teachers are available in schools throughout Whangarei District for students who have special needs or a disability. Special education provides extra help, adapted programmes, learning environments, or specialised equipment or materials to support children and young people, with their learning and help them participate in education. Blomfield Special School and Resource Centre caters for students, 5-21 years old who have intellectual disabilities and related physical challenges. For more information, phone (09) or visit For more information on education in New Zealand, see the Ministry of Education website, After-school care After-school care is available at some schools and with some private providers. Ask at your school or see - After School Care. OSCAR Programmes are before school, after school and school holiday programmes, for children aged 5 to 14. For more information and to find a local OSCAR programme, phone (09) or visit Activities for Children There is a range of activities available for children. Contact Citizens Advice Bureau for information or ask your local school, Playcentre, kindergarten or daycare centre for other choices. Baby-sitters It is against the law to leave children under the age of 14 on their own without supervision. Baby-sitters must be 14-years of age or older to have legal charge of your children. Local supermarket notice boards will often advertise baby-sitters. Ask potential baby-sitters for references and speak to their referees. Tertiary Institutes NorthTec, situated on Raumanga Valley Road, and The University of Auckland Faculty of Education (Tai Tokerau Campus), in Alexander St, both run full degree courses in Whangarei. For a range of other universities and colleges, see & Polytechnics. - Universities, Colleges 40

113 NorthTec NorthTec is the largest provider of tertiary education north of Auckland, with campuses in Whangarei, Kerikeri, Rāwene, Dargaville, Kawakawa, Kaikohe and Kaitaia. NorthTec offers industry-focused education, with flexible learning options. It has an International Centre and offers English Language Programmes. It also offers some on-line studies. Phone: NorthTec (09) FREE PHONE: Website: On-line study Tertiary studies are also available by correspondence or on-line through Open Polytechnic and Massey University. Refer to their websites for further information; Websites: or Community Education Community Education offers a range of short courses on a variety of subjects. For further information see or contact Kamo High School, Phone: (09) Website: Budgeting Whangarei Budgeting Service provides financial advice and support for families and individuals. The Service has a number of Community Educational programmes and training. 7 Norfolk St., Whangarei Phone: (09) See the New Zealand Federation of Family Budgeting Services on-line for a comprehensive list of budgeting services 41

114 Finding work To work in New Zealand you must have: Citizenship in New Zealand or Australia; or Permanent Residence, a Work Visa or a Student Work Visa. See You should have: an up-to-date Curriculum Vitae (CV). A CV tells the potential employer about your education, work experience and skills education or qualifications approved by the New Zealand Qualifications Authority (NZQA), see or other registration boards your documents may have to be officially translated. See Translation Services. - Interpreter & Careers New Zealand Careers New Zealand s website is full of information for students, job seekers and people exploring career options. Job seekers can access a step-by-step guide to finding a job, tips on CVs and interviews, and lists of recruitment and job search websites across a range of industries. FREE PHONE: Website: Work and Income New Zealand (WINZ) Work and Income New Zealand (WINZ) is the government department in charge of government benefits and Working for Families assistance for working people on low or middle incomes, visit You must have permanent residency or a valid work permit to register with WINZ. Work and Income also helps people to find jobs. See FREE PHONE: (calls in English) Language Line is available. 42

115 Where to look for jobs See - Employment Agencies Newspapers: The Northern Advocate (Wednesday and Saturday). The Whangarei Report and Whangarei Leader, free community newspapers, also list job vacancies. Whangarei District Libraries provide daily newspapers at all community libraries. These are free to read at the library. On-line at Start a business Self employment Whangarei welcomes entrepreneurs and new business investors. There are several organisations which offer advice to business investors. Chamber of Commerce Chamber of Commerce - Northland Region provides advice, information and many networking opportunities for their members, the general public and the local business community. Many events are open to non-members. They have information about local industries and business support agencies, including: How to start a business, business planning and how to access a business mentor. A wide range of material on how to start your business is available free of charge from their office. Old Library, Rust Avenue, Whangarei Phone: (09) [email protected] Website: 43

116 Northland Inc Northland Inc is the regional economic development agency and regional tourism organisation. Its focus is on: enabling existing businesses to become more resilient; build capacity; and working in partnership with business clusters and sector groups to undertake projects and progress new technologies beyond that of individual business capability. Their website has comprehensive updated information about the region, its people, infrastructure, and the opportunities. It also has general and focussed advice, information and useful links on: how to start a business, write a business plan, grow a business, and export your business through to how to fund your business. The website features Northland s key growth sectors. Phone: (09) [email protected] Website: is a website that contains information on: how tax works, business plans and cash flow templates, marketing plans, health and safety, exporting and identifying new markets. IRD Business tools Inland Revenue has a range of online resources on their easy to use website. Smart Business A guide for businesses and non profit organisations is a comprehensive guide. The Tool for Business is an online interactive tool to help you get all your small business tax issues sorted quickly and simply. IRD runs a series of free seminars throughout the year in Whangarei on Starting a business, GST, and Employer s workshops. Language Line is available. FREE PHONE: Website: Registering a Company If you begin your own business, you can register your company on line at There are step-by-step directions and Frequently Asked Questions (FAQs). 44

117 Improve your English If you have difficulties in being understood or understanding English you will be disadvantaged in New Zealand. You can enrol in classes to improve your English. English language classes are run by NorthTec and English Language Partners, New Zealand. English Language Partners Northland English Language Partners Northland offer: English Language Groups catering for all levels of English one-to-one tutoring in a learner s own home. This is free to migrants who have Permanent Residence or who are refugees English for Migrants programme for migrants who have prepaid for English English for Employees programme International English Language Testing System (IELTS) preparation classes Pronunciation and conversation class For more information on English Language Partners visit the Northland office. 10 Rathbone Street, Whangarei (upstairs) Phone: (09) [email protected] NorthTec NorthTec offers English language programmes to: Prepare for IELTS examinations; Improve your confidence and general speaking, listening, reading and writing skills; The general English course at NorthTec is available in part-time and full-time options. Website: Toast Masters You can also practice your English and make friends at Toast Masters, a group dedicated to improving public speaking skills. FREE PHONE: Website: 45

118 Health Care Find a family doctor It is a good idea to register with a family doctor or General Practitioner (GP) when you move into the District. To find a GP look in the green section of the Phone Book under Registered Medical Practitioners & Medical Centres. If a member of your family is sick, your GP is the first person you should call. After hours, call the White Cross Accident and Medical Clinic, (09) You are free to register with a GP of your choice. GPs set their own fees and provide different services from other GPs. Manaia PHO is the Primary Health Care Organisation operating in Whangarei District. You can check GP fees on this website. Children under 6 years-old can visit the doctor for free. If you have health insurance, some or all of your costs may be covered. To find a health insurer see Insurance Medical. Prescriptions are subsidised in New Zealand, and some pharmacies are open later than the usual trading hours. For an explanation of the New Zealand health system and health insurance see Healthline is a free, 24-hour telephone advice service. Healthline uses Language Line which is free to use for patients. FREE PHONE: Website: Whangarei Hospital Accident and Emergency For information see page 53. Having a Baby For information on free maternity care and eligibility, see maternity The Whangarei Midwives Group (09) and your GP can help you with maternity care. Plunket is a national organisation providing services for children under 5 years of age. Plunket has information on parent centres. For help and support see FREE PHONE: Website: 46

119 Disability Services NorthAble NorthAble is Whangarei s Disability Information and Service Centre. They are able to answer any disability related questions. NorthAble provides needs assessment and service coordination (NASC) for all Ministry of Health support services. Referrals are made to other appropriate disability services. They have equipment for sale or hire. For more information: 40 John St. Whangarei Phone: (09) FREE PHONE: Website: CCS Disability Action Mobility parking permits are available from CCS Disability Action. You can download an application form from the website or ask your doctor. All application forms must be signed by a doctor. For information see the website or phone. Phone: (09) Website: Dentists Dentists in New Zealand are governed by the professional Dentists Association. Dental visits are not usually subsidised. Website: for information on dental services or see - Dentists. Dental care is available for school-age children. Ask your local school for information when they are enrolled. Mental Health & Counselling Services There is a range of mental health and counselling services available in the District. Talk to your GP or contact Citizens Advice Bureau for service providers. Family Court Funded Counselling Free relationship counselling is available through the Family Court. Whether you want to fix up your relationship, separate, or need help to discuss the care of your children, the Family Court will pay for six sessions of confidential counselling with a private counsellor who is registered with the court. Bank Street, inside the Court House Phone: (09) Website: 47

120 Natural Therapies & Alternative Health Care There is a range of providers in the District. See Health Insurance Private health insurance is available. See Accident Compensation Corporation (ACC) - Natural Therapy. - Health Insurance. The Accident Compensation Corporation (ACC) administers New Zealand s accident compensation scheme, which provides personal injury cover for all New Zealand citizens, residents and temporary visitors. If you have an accident, much of the cost of your treatment and rehabilitation is covered by ACC. If you are self-employed, you may register and pay for extra ACC coverage. Be sure to discuss the levels of cover available to you with an ACC representative. Website: Shopping Whangarei City Shopping There are three main areas of shopping in Whangarei City: the Cameron Street Mall area, Town Basin and Okara Shopping Centre. Cameron Street Mall and the surrounding streets have retail shops and many restaurants and cafes. The Town Basin is alongside the Whangarei Marina on the Hatea River. Here you will find a mix of gift shops and restaurants, cafes *Dates and art change galleries. every year The Okara Shopping Centre has many large retail chainstores including The Warehouse, Rebel Sports, Postie Plus, Briscoes, Dick Smith Electronics and many others. There is plenty of free parking here, and a supermarket. Lower Tarewa Road has a shopping centre with specialty shops for your car (Supercheap Auto), electronic needs (100% Electrical), sewing and home supplies (Spotlight), children s clothing (Pumpkin Patch) and others. Other shopping areas can be found in the smaller suburbs including Tikipunga, Kamo, Onerahi and Otaika Valley. Supermarkets can be found in the central city on Walton Street (Pak n Save), Okara Shopping Centre (Countdown), Bank Street (New World, Regent), Kamo Road (Woolworths, Kensington), in Kamo (Four Square), Tikipunga (Countdown), Onerahi and Otaika Valley. There are specialty stores offering international foods in the city centre. Some local butchers also stock specialty meat products. 48

121 The Whangarei Growers Market The Growers Market has a wide range of fresh produce for sale every Saturday morning throughout the year. All produce is guaranteed grown and processed by the stall holders. The main items on offer are fruits and vegetables, but there are also specialty products like freshly smoked fish, sausages and salamis and a variety of preserves. The Growers Market is in Water Street car park, beside the railway lines, opposite the Forum North car park. It is open from 6:30am until 10am every Saturday. Consumer Rights By law, the public is protected against unfair trading. Citizens Advice Bureau can help you with consumer issues or contact the Ministry of Consumer Affairs. FREE PHONE: Website: or Legal Rights There is a Community Law Office at 155 Kamo Road, Phone If your income is low you might qualify for this free legal service. Daylight Saving Time New Zealand has daylight saving time during the summer months. All clocks are put forward one hour at the start and then put back one hour at the end. Start and end dates are advertised through the media. Public Holidays Holiday Date New Year s Day January 1st Day after New Year s Day January 2nd Auckland and Northland Anniversary Last Monday in January Day Waitangi Day February 6th Good Friday and Easter Monday In March or April* ANZAC Day April 25th Queen s Birthday First Monday in June Labour Day Last Monday in October Christmas Day December 25th Boxing Day December 26th 49

122 Pets Pets are welcome in some places in the District. There are restricted areas within the central city where you are not allowed to take your pet and some rental accommodation does not allow pets. Check with the owner before you move in. You can get an information booklet about responsible dog ownership, registering your animal and the No-Dog zones from any Whangarei District Council Customer Service Centre. Dog walking times are restricted on most beaches in the summer months. Dogs must be registered. WDC Service Centres have information on dog registration. All newly registered dogs must be micro-chipped. This is done by a veterinarian and there is a charge. There is a fee to register your dog. Contact WDC Service Centres for current charges. There are a number of pet shops and suppliers in Whangarei. See Shops & Supplies. - Pet Veterinarian services are not government subsidised in New Zealand. You will have to pay to have your pet treated by a vet. See - Veterinarians. The Whangarei Growers Market - open every Saturday morning 50

123 Making friends Moving to a new place can be difficult when you have left family and friends behind. Many newcomers find it helpful to get involved with a club, community group or volunteering. Clubs and volunteering There are many recreational clubs operating in the District. The local weekly newspapers list clubs in the Classifieds section at the back. Citizens Advice Bureau can also help you find a club. Community groups also advertise in the local newspapers. Joining clubs and volunteering are good ways to meet people with similar interests and hobbies. Support groups are available for people concerned with a range of issues. Citizens Advice Bureau has a complete list of clubs and support groups in the District. Phone: (09) Volunteering Northland is at 71 Bank Street and can match you to their registered organisations. Phone (09) or [email protected] Community groups Whangarei Migrant Centre The Whangarei Migrant Centre has a network of volunteers of different nationalities. The Centre offers social support and activities for newcomers and migrants. The centre holds group events, workshops and has meeting rooms for hire. It offers a place to promote the culturally diverse community of Whangarei. Visit the Migrant Centre or contact the co-ordinator. Municipal Building, 71 Bank Street, Whangarei Phone: (09) [email protected] Open: Tuesday to Friday, 9am 2pm Women s International Newcomers Social Group (WINGS) Women s International Newcomers Social Group (WINGS) welcomes all new women and their families to the District. WINGS aims to help women to gain a sense of belonging by creating opportunities for friendship. The group meets the first Wednesday of the month, and organises many interesting activities for women and families. Phone: (09) Making a globe for the festival of lights 51

124 Website: Northland Pacific Islands Charitable Trust Incorporated The Northland Pacific Islands Charitable Trust Inc. has offered services to Northland s Pacific Island communities since Services include: Translation and interpretation of Pacific Island languages Advocacy and support Health education Social and cultural activities for the Pacific Islands migrant community 152 Cameron St., Whangarei Phone: (09) [email protected] Other local migrant community groups Whangarei Filipino Society Northland Indian Association Korean Community Northland Muslim Community Chinese Association Whangarei and others Contact Citizens Advice Bureau (09) or the Whangarei Migrant Centre for further information, (09) Religion Religious organisations can offer support and friendship for new migrants. Citizens Advice Bureau have a list of church and religious groups that are active within the District. See - Churches & Religious Organisations. 52

125 Senior services Age Concern Age Concern is a voluntary organisation providing a range of services for the older person. These include; advice and help with home maintenance; health and wellbeing education; personal support and visiting; relief for carers; advice on elder abuse; mobility assessment for reduced taxi fares; and advocacy. Information about issues and services for the older person can be found on the Age Concern website. 16 Manse St., Whangarei Phone: (09) Website: Mobility parking permits Mobility parking permits are available from CCS Disability Action. You can download an application form from the website or ask your doctor. All application forms must be signed by a doctor. For further information: Phone: (09) Website: SeniorNet SeniorNet Whangarei Inc is a volunteer organisation which helps seniors get to grips with computers. They run a large range of computer courses as well as a monthly social gathering. Phone: (09) Website: A mobility scooter available to use for free the Hub Information Centre, Town Basin 53

126 What to do in an emergency In an emergency dial 111 The operator will ask what the emergency is and where you are. Tell the operator the service you require (for example; fire, ambulance or police) and stay on the telephone. You need to be able to tell the operator: the address or name of the place from which you are calling the phone number from which you are calling what has happened Accident and sudden sickness If you can still drive safely in the event of sudden sickness or serious accident, visit an Accident and Medical Centre. White Cross Accident and Medical Clinic is the afterhours medical facility in Whangarei. White Cross is not government funded. There is a charge to see a doctor. Check with reception when you go in. 121 Bank Street Phone: (09) Hours: 7.30am to 8pm Monday to Friday, 8am to 8pm on weekend Whangarei Hospital Whangarei Hospital has an Accident and Emergency department, open 24-hours. Emergency Department services are free of charge. There is often a long wait, so contact your own GP first, unless it is an emergency. If you are taken by ambulance it will go to the Whangarei Hospital. Maunu Road Phone: (09) Police There are several Police Stations throughout the District. For all emergencies where police are required, dial 111 and ask for Police. 54

127 For other non-emergency calls, phone the nearest station. These are listed under Police in the Blue Pages of your telephone book. For other police services, including Language Line, go to: 88 Cameron Street, Whangarei Phone: (09) Website: New Zealand Fire Services New Zealand Fire Service (NZFS) is the urban fire authority responsible for all fires within urban Fire Districts. These are primarily residential, commercial and industrial buildings. There are 28 NZFS brigades in Northland, 27 of them are volunteer services. If you live close to a fire station, you may like to be a volunteer yourself. Men and women older than 16 can volunteer and some brigades also require operational support personnel to help with administrative and traffic control positions. Rural Fire Services Whangarei District Council is the fire authority for the District and controls the use of outdoor fires throughout the year. No outdoor fires are allowed in urban Whangarei without a permit. To apply for an urban fire permit, call Northland Regional Council FREE PHONE During dry summers a restricted fire season may mean you need a permit to have a fire, even in a rural area. If a Fire Ban is in place, no outdoor fires are allowed. Cultural fires, such as for a hangi (cooking food underground in the traditional Maori way), require permits during a restricted fire season. A fire restriction or fire ban is announced by radio and in local newspapers. IN AN EMERGENCY DIAL 111. If you see a fire that you believe is out of control, phone 111, and ask for the Fire Service. Stay on the telephone while the operator transfers your call. Be prepared to tell them where the fire is. Tip: Be careful with fire. There are rules about lighting a fire. For more information call Forest Protection Services (09) , WDC (09) or The New Zealand Fire Service, Whangarei Station (09)

128 Civil Defence Emergencies A Civil Defence Emergency can be caused by natural hazards like flooding, storms, tsunami, volcanic eruptions or earthquakes, or, it can be man-made hazards like chemical spills or terrorism. Civil Defence community groups are made up of volunteers, like yourself. If you are interested in volunteering, contact NRC or WDC and ask how you can help. There have been few civil defence emergencies in Whangarei District. The most likely causes for future Civil Defence situations are flooding, chemical spills and tsunami. Northland Regional Council (NRC) is responsible for Civil Defence Emergency planning. NRC and WDC work with other agencies such as the Fire Service, Police and hospitals. IN AN EMERGENCY DIAL 111 and tell the operator, who will put you through to the correct emergency service. To plan for an emergency, assemble an emergency kit and a disaster plan, with your family, so you know what you will do and where you will meet. The kit should contain water, food, first aid supplies, a radio and batteries, a torch, lightweight rain jackets and warm clothing in winter, and perhaps copies of the front page of your passports. Keep the kit up to date and store it in your home in a place known to every person in the home. Google emergency preparedness kit for more ideas. For more information about being prepared, see and follow the Being Prepared links. 56

129 Family violence and victim help Women s Refuge - Tryphina House Family violence is not okay in New Zealand. Family violence can be slaps, punches, kicks and use of weapons, emotional or verbal abuse. It can also be threats to your safety and the safety of others. Tryphina House Women s Refuge is a safe place for women and children who are victims of violence in their homes. The refuge offers transport for women and children to and from appointments when they are staying at the refuge. The workers at the refuge can help with childcare and activities for children. They can answer questions about obtaining Protection Orders and what to do if the orders are broken. They also offer advocacy and a support group. Support is available for women who choose to stay in their own homes. Phone: (09) There is a 24-hour crisis line. 57

130 The Law Lawyers are listed under: - Lawyers. Citizens Advice Bureau also has a wide range of information about the law. The Ministry of Justice website contains useful information about the New Zealand legal system. See for more information. Children and the law Youth Law website has comprehensive information about common issues faced by children and young people in New Zealand. Website: Births, deaths & marriages All births, deaths and marriages are registered by the Department of Internal Affairs through the Registrar General. Contact Internal Affairs for more information. FREE PHONE: Website: Make a Will A Will lets you decide how you will provide for your family and how your affairs should be managed after your death. Anyone over 18 can make a Will. If you have children, a Will is vital. Before you make a Will, you need to consider what you own, the people who depend on you and who you might want to leave things to. A Living Will expresses your wishes about your care and welfare before your death. In this Will, you can decide how much care you receive and what treatment should be provided in the case of terminal illness or severe dementia. For more information and to compare fees, visit your lawyer, the Community Law Centre (155 Kamo Road, Whangarei), or Justices of the Peace (JPs) JPs are available to perform a number of roles, including wedding ceremonies or witnessing official documents. A full list of JPs can be found in: - Justices of the Peace. They are available at the Court House on Bank Street 9am - 12pm and at the Library on Saturday mornings 10am - 12pm. 58

131 New Zealand s political system New Zealand is a democratic country. Representatives of the people are elected as Members of Parliament (MPs) in free and fair elections. All citizens, and permanent residents who have resided in New Zealand for 12 months or more and are aged 18 years or over, must register to vote in both general and local elections. Every New Zealand citizen who is enrolled as an elector can stand as a candidate for election as an MP. To enrol to vote in the general elections, go to your nearest Post Shop. New Zealand is a constitutional monarchy with the Queen of New Zealand, Queen Elizabeth II (since 6 February 1952), as the Head of State. The Governor- General, the Queen s representative who is resident in New Zealand, carries out most of the royal constitutional and ceremonial duties. The Governor-General and Queen are politically neutral and do not become involved in political contests. The monarch who reigns following Queen Elizabeth II will be the next monarch of New Zealand. Parliament is elected under the Mixed Member Proportional (MMP) system at a general election. General elections are held every three years. At a general election each enrolled voter has two votes a party vote and an electorate vote. The party vote is for the political party that you most want to represent you in Parliament. The local electorate vote is for the candidate you want to represent you from your electorate. Local Council elections are also held every three years. Local Council elections (local body) include Regional and District Councils. You will automatically be enrolled for all local body elections once you have enrolled as an elector. There are local body elections for Whangarei District Council, Northland Regional Council and the Northland District Hospital Board. The New Zealand Parliament buildings in Wellington - commonly known as The Beehive 59

132 Fun & recreation Arts & culture Whangarei has a growing arts scene. Several art galleries are within the city and in outlying areas of the District. There are also museums, theatres and a wide range of restaurants serving a variety of international cuisines. See the Things to do section of the Whangarei NZ website com/things_to_do/ and choose Arts, Crafts & Galleries for more information. The Whangarei Museum and Kiwi House at Heritage Park are large visitor attractions. The museum has a significant collection from Whangarei and Northland, includes fine examples of Tai Tokerau Taonga Maori and early European settler collections. The Whangarei Art Museum has internal and national touring exhibitions which showcase the full diversity of creative art practiced in Northland and New Zealand. The National Clock Museum - Claphams Clocks is the largest collection of its kind in the southern hemisphere. More than 1500 clocks, watches and music boxes are lovingly displayed. The Quarry Arts Centre provides a unique working environment for many artists and craft people, with an art gallery and shop. It operates workshops and classes in earth buildings, woodturning, painting, weaving, printing, glass and ceramics. The Centre is famous for its annual Summer Do, with a week of art classes and workshops. The Old Library is a community arts centre. It hosts exhibitions, arts and cultural events, theatre productions, lunchtime concerts, education programmes. The Old Library also has information on galleries and exhibitions, Phone (09) or visit their website: CHART (Culture, Heritage, Arts Resource Trust) is an organisation supporting arts in Whangarei and Northland. Phone: (09) or visit the website for listings of art and cultural events and information. Scuba diving Scuba diving is a popular pastime in the District. Several training providers operate throughout the year. See - Dive Charters & Diving Tuition. 60

133 Fishing One of the highlights of Whangarei District is the plentiful fishing and many people own small boats for recreational use. For fishing equipment suppliers and charter trips, see - Fishing Tackle & Bait; and Fishing Trips. Whangarei Deep Sea Anglers Club Inc Phone: (09) Website: Tip: for information on safety in small boats and recreational fishing, visit the Maritime Safety Authority website; There are limits to the number and size of fish and shellfish you can take. Exceeding these limits is an offence punishable by fines. For information, visit the Ministry of Fisheries; Gardening Gardening is popular throughout the District and there are many garden clubs operating. See Community Groups in the classifieds section of the newspapers. Golf courses Golf is a favourite and affordable activity for many people living in Whangarei District. See - Golf Courses & Driving Ranges. Learn to swim The Whangarei Aquatic Centre offers classes for all ages and levels through the SwimMagic Swim School. For information about lesson times and fees: Phone: (09) Website: The complex also has a fitness centre, indoor and outdoor pool, spa and sauna. Private swimming lessons are also available. Look in the Classifieds section of local newspapers. Some beaches have life guards operating during the summer months, Ocean Beach, Ruakaka and Waipu are three of them. Swim between the flags when life guards are on patrol. Surf lifesavers are volunteers and water safety training is available for children from early ages. See: 61

134 Sports teams If you would like to join a sports team, there are many to choose from in the District, from hockey to rugby, soccer (football) to netball, indoor bowls to outdoor bowls and tennis to badminton. See - Sports Clubs & Associations, or contact Sport Northland. Phone: (09) Website: The main venues where you can watch sports are; Kensington Park, the Hockey Stadium (behind the Ambulance station), Cobham Oval and Toll Stadium. Walking tracks There are several superb walkways through native forest in Whangarei District including: Parihaka Coronation Reserve, A.H. Reed Kauri Park, Whangarei Falls Scenic Reserve, Hātea Walkway District walkways with many offering spectacular views. Brochures are available from the Department of Conservation, i-sites and booksellers will have books of walking tracks. It is a good idea to make sure you have some basic protective clothing and water with you when walking. Weather in New Zealand can change quickly. A small pack with a raincoat or light jacket, a small first aid kit, cell phone, some food and a safety blanket (available from outdoor camping outlets) are good items to carry on any walk. A sturdy pair of shoes is also recommended. Many of the walks are short. The information brochure will give you some idea of how long each walk will take and how hard it is. There are several Tramping Clubs also operating throughout the District. Look in the Classifieds section of the local newspapers or ask your local school if they know of any that may be operating in your area. 62

135 Free things to do in the Whangarei District Whangarei Central Library Open 7 days Quayside Town Basin Dent Street, Whangarei Native Bird Recovery Centre SH14, Maunu Northland Craft Trust (Craft Quarry) Selwyn Avenue, Whangarei Fernery, Conservatory & Cactus House First Avenue, Whangarei Abbey Caves Abbey Caves Road, Whangarei The Quarry Gardens Russell Road, Whangarei Kauri Clock Factory (Natural Wood Creations) Nell Street, Whangarei Marsden Point Oil Refinery Marsden Point Road, Ruakaka Waipu Caves Waipu Caves Road Whangarei Heads Via Walton Street and over the Hatea River. Signposted from the City Centre Tutukaka Coast 29kms northeast of Whangarei, signposted from SH1 at Western Hills Drive. Waro Limestone Reserve Marua Road, Hikurangi, (15kms north of Whangarei on SH1) Whananaki Footbridge Whananaki South Road or Whananaki North Road, (15-20 kms north of Whangarei, signposted from SH1) 63

136 Glossary Maori Greetings Formal Greetings English Maori You to 1 person Tena koe You to 2 people Tena korua You to 3 or more Tena koutou You to everyone Tena koutou katoa Informal Greetings English Maori Hello, stay healthy Kia ora Good morning Ata marie, morena Good night Pomarie Have a good sleep Kia pai tou moe Common Maori Words Maori English Pākehā European Whānau Family Hapu Sub-tribe Iwi Tribe Tapu Sacred Mana Prestige, dignity Kaumātua Male elder Kuia Female elder Kai Food Moana Ocean Maunga Mountain Awa River Powhiri Welcoming ceremony Rahui Ban Tangi Funeral Whakapapa Family tree, descendents Puku Stomach 64

137 Maori English Pōtai Hat Hāngi Earth oven Kā pai Good! Aroha Love Kiwi slang (From ) Across the ditch Aggro All Blacks Aotearoa Aussie Bach Barbie Bench Bickies Bloke Bludge Bonnet Boot Brekkie Bro Bush Cardy Chook Crib Crook Cuz Dairy Dodgy Down Under Duvet Dux Flat Out In Australia, across the Tasman Sea Aggravated NZ Rugby Team Maori name for New Zealand, Land of the Long White Cloud Australian Small holiday home Barbecue Kitchen counter top Biscuits or cookies A man To receive something for nothing Hood of a car Trunk of a car Breakfast Brother, friend, mate Forest Woollen Cardigan or button down sweater Chicken Small holiday home in the South Island Feeling sick Cousin, friend, mate Corner Store Unreliable NZ and Australia in the Southern Hemisphere A blanket, often filled with feathers or down A leader, the top scoring academic or sporting student Very busy or going full speed 65

138 Foot path Footy Godzone Good on you Greenstone Gumboots Heaps Hottie Jandals Jersey Jug Jumper Kindy Knackered Kumara Lift Lolly Loo Mainland Mate Mate s rate Metal Mince Mozzie Munted Nana Nappy Nick OE P Paddock Paua Pavlova Pikelet Pissed Plaster Pram Side walk Rugby New Zealand Expression of approval Pounamou, New Zealand jade Rubber boots A lot Hot water bottle Sandals, flip flops, thongs Woollen jumper or sweater Electric kettle Woollen jersey or sweater Kindergarten Exhausted Sweet potato Elevator Hard candies, sweets Toilet The South Island Friend Special price Gravel Ground meat Mosquito Damaged Grandmother Diaper To steal Overseas Experience, a trip overseas Methamphetamine, an addictive drug A field where farm animals graze Abalone, a shell fish with colourful shell used for jewellery Meringue tort A small pancake Drunk Band aid Baby carriage 66

139 Prang Pressie Pub Rellies Ring Rubber Sammie Section She ll be right Shout Singlet Smoko Squizz Stubby Sunnies Sweet as Ta Takeaways Tata Tea Tip Tramping Ute Whanau Winge Wop wops Yonks Minor vehicle accident Present Local bar Relatives To telephone Pencil eraser Sandwich Plot of land Everything will be fine To pay for everyone, such as a round of drinks or dinner Sleeveless under shirt Short break from work To take a look at something Small bottle of beer Sunglasses Very nice or really cool Thanks Fast food you take away Goodbye Sometimes means dinner Rubbish dump Hiking Small truck Extended family Complain Rural area, far away from anything A long time 67

140 Whangarei central city map Kirikiri Rd SH 14 Kamo Rd Manse St Donald St Apirana Ave Dent St Lower Dent St Robert St Hannah St Port Rd Selwyn Ave Rust Ave Cameron St Cameron St Vine St Clyde St Rose St Albert St Commerce St Central Ave Walton St Wilson Ave Porowini Ave Keays Rd Cooke St Kauika Rd Kauika Rd Bernard St Armstrong Ave North St Fourth Ave SH 1 (Western Hills Dr) SH 1 (Western Hills Dr) To Dargaville 6 Maunu Rd To Bay of Islands & North Third Ave Second Ave First Ave SH 1 (Western Hills Dr) 8 Cross St Vinery La Alexander St Water St Tarewa & Lwr Tarewa Rd 1 5 Railway Rd Bank St Bank St Mill Rd Aubrey St Grey St 3 Norfolk St Dent St 7 9 Rathbone St Woods Rd James St Hatea Dr 4 John St Walton St 2 Riverside Dr 10 Carruth St Reyburn St Finlayson St Okara Dr Herekino St Mt Parihaka To Airport 11 Police Hospital SH 1 (Otaika Rd) To Auckland Accident & Medical Centre Art Museum and Information Centre Bus Terminal Career Services Laurie Hall Park Library Post Office Town Basin Visitor Centre 5 Citizen s Advice Bureau & Migrant Centre 11 Waka & Wave Whangarei District Council Customer Service Centre 6 Craft Quarry June

141 Private Bag 9023, Whangarei 0148, New Zealand Forum North Building, Rust Avenue, Whangarei Ruakaka Service Centre, Takutai Place, Ruakaka P: F: E: [email protected] W: