PHILIPPINE POSTAL CORPORATION MONITORING REPORT OF PERFORMANCE TARGETS 1ST QUARTER 2016 Component Annual

Size: px

Start display at page:

Download "PHILIPPINE POSTAL CORPORATION MONITORING REPORT OF PERFORMANCE TARGETS 1ST QUARTER 2016 Component Annual"

Marshall Daniel
8 years ago
Views:

1 PHILIPPINE POSTAL CORPORATION MONITORING REPORT OF PERFORMANCE TARGETS 1ST QUARTER 2016 SO 1 SM 1 Access to e- Commerce of local/domestic micro, small and medium enterpreneurs Number of domestic trade products in the PHLPost e- Commerce website 200 domestic trade products available at PHLPost e-commerce website NA NA SM 2 Letter SM 2.1. Domestic Letter post delivery of 8 of after 8 of postal after 90.50% within 7 days after SM 2.2. SM 3 SM 3.1. International Letter Parcel Domestic Parcel post delivery of of 8 of after 8 of after 8 of postal 8 of postal after 97% within 7 days after 9 within 7 days after

e-commerce website NA NA SM 2 Letter SM 2.1. Domestic Letter post delivery of 8 of after 8 of postal after 90.50% within 7 days after SM 2.2. SM 3 SM 3.

2 CUSTOMERS AND SOCIAL STAKEHOLDERS IMPACT SOCIAL Objective/Measure Weight Formula SM of postal 96% within International Parcel 8 of after 7 days after of Maintain national government agencies/nongovernment SM 4 organizations partnership in payout Sub-Total > SO 1 SO 2 SM 5 Number of payout partners = NGAs plus NGOs partners 4 NGA/NGO payout partners NA NA 26% 26% Continued postal presence in the community Expansion of postal outlets Number of postal outlets = (Number of existing PHLPost-operated opened and franchised postal outlets accredited) plus (Number of PHLPostoperated opened and accredited franchised postal outlets for the year) 171 (79 additional for the year) NA NA Sub-Total > SO 2 SO 3 Promote a customer centric postal service Customer satisfaction = SM 6 Customer satisfaction Percentage of customers rating satisfied with PHLPost Baseline data for Customer Satisfaction rating NA NA SM 7 Increase number of service agreements with government agencies Number of GAs service agreements = Number of existing plus new agreements for the year 19 service agreements NA NA Sub-Total > SO 3 8% 8%

of payout partners = NGAs plus NGOs partners 4 NGA/NGO payout partners NA NA 26% 26% Continued postal presence in the community Expansion of postal outlets Number of postal outlets = (Number of

3 SO 4 Institutionalize sound fiscal management policies FINANCIALS SM 8 SM 9 Earnings before Interest, Taxes, Depreciation and Amortization (EBITDA), excluding Franking Privilege reimbursed from National Government Postal Payment Services revenue 10% 12% EBITDA = (Gross revenue less 12% VAT) less (Personal Services: Maintenance, Operating and Other Expenses) plus Local/domestic and Foreign grants less (Interest, Taxes, Depreciation and Amortization) Postal Payment Service revenue = Revenue from Postal Money Order fee, epost MO fees, Postal Identification card fees, Collection commission, payout fees and share from Biometrics Data Service Facilities joint venture contract PHP 326M PHP 700M PHP 81M PHP 175M PHP M Sub-Total > SO 4 22% 16.1 SO 5 Maintain the integrity of the postal service SM 10 Quality certification of core processes Quality certification = Number of manuals for core processes Acquisition of third-party quality certification PHP 89.61M 10% 6.1 NA NA Quality of Service certification by SM 11 Universal Postal Union Sub-Total > SO 5 SO 6 QoS certification = UPU award Conduct of QoS audit NA NA 10% 10% An efficient delivery of communications, goods and payment SM 12 Express

grants less (Interest, Taxes, Depreciation and Amortization) Postal Payment Service revenue = Revenue from Postal Money Order fee, epost MO fees, Postal Identification card fees, Collection

4 SM 12.1 Domestic Express 90% of postal 90% within 90 within 1 day after, of 1 day after committed areas in within 1 day Metro Manila after INTERNAL PROCESSES SM 12.2 SM 12.3 SM 12.4 Domestic Express, committed areas outside in Metro Manila International Express, committed areas in Metro Manila International Express, committed areas outside Metro Manila of of of 90 within 3 days after 9 of within 1 day after 9 of within 3 days after 90% of postal within 3 days after 91% within 3 days after 9 of postal 100% within 1 day after within 1 day 9 of postal within 3 days 9 within 3 days after Sub-Total > SO 6 19% 19% SO 7 Bridge the digital divide in postal service SM 13 Postal outlets with Point-of-sale system 2% Postal outlets with POS = Number of postal outlets with POS installed Acquisition of POS system NA NA 2%

days after 9 of within 1 day after 9 of within 3 days after 90% of postal within 3 days after 91% within 3 days after 9 of postal 100% within 1 day after within 1 day 9 of postal within 3 days 9

5 SM 14 Linking people through access to Postal communications outlets with Internet and information, delivery of goods, and provision of postal payments by ICT infrastructure development Postal outlets with connectivity = Number of 37% of postal 407 Postal 60% of postal outlets 2.70% Internet connectivity postal outlets with Internet outlets Outlets access Sub-Total > SO % SO 8 An effectual human resources management and development SM 15 SM 16 Competency framework Maintain the conduct of frontline and operations-related trainings 2% Competency framework = GCG-aligned Competency framework approved by PHLPost Board Maintain frontline and operations-related trainings = Number of batch of frontline and operations related trainings conducted Competency framework in accordance with policies prescribed by GCG 36 batches of frontline and operations-related trainings conducted NA NA 9 batches of 3 batches of frontline and training operations- programs related conducted 0.66% trainings in area 3 & conducted 4 LEARNING AND GROWTH Sub-total > SO 8 TOTAL WEIGHT 3.66% 100% 92.51%

70% SO 8 An effectual human resources management and development SM 15 SM 16 Competency framework Maintain the conduct of frontline and operations-related trainings 2% Competency framework =

Summary of available Learning and Assessment Materials

Summary of available Learning and Assessment Materials BSB Business Services Training Package (supersedes BSB07) BSB20115 Certificate II in Business BSB20215 Certificate II in Customer Engagement BSB30115 Certificate III in Business BSB30215 Certificate III