Annual Support and Maintenance Obligations

Transcription

1 Annual Support and Maintenance Obligations Annual Wireless mast sharing fees where Arqiva are the mast owners Arqiva 22, Annual support and maintenance for Coast, South Ayrshire Council's e-learning platform Brightwave 1, Support and maintenance for the server which runs the Bull Information non domestic rates application for Ayrshire Valuation Systems ltd. Joint Board 1, type telephone services annual support costs used to receive calls into the Customer Call Centre at Call Stream Ltd 1, John Pollock Annual support and maintenance for the Council's cash receipting system Capita Group 20, Annual fibre network connection fees for the fibre backbone connecting thirteen physical sites in Ayr. This fibre ring also supports wireless connectivity to all other Ayr sites and some estate beyond. City Fibre 63, Servitor annual license for support and maintenance. This software is used by Property and Facility Services for job costing and stock control Flare annual support and maintenance used by Trading Standards to support regulatory inspection, enforcement and administration. Performance & Governance information repository and reporting tool. Annual support and maintenance for the cashless catering system used in a number of South Ayrshire schools GIS(Geographic Information Systems) Mapping Tools annual maintenance. This used by a number of services to capture, store, manipulate, analyse, manage, and present all types of spatial or geographical data. Civica 17, Civica 13, Covalent 15, CRB Solutions 46, Esri 21, Annual Maintenance for ELMS2 system (Equipment Loan Management System) which supports the management of Integrated Community Equipment Services in partnership with the NHS, EAC and NAC Cloud & security, including virus and spam checking of all incoming external Software Support and Maintenance of Leisure System Plus 2 used by Sport, Leisure and Tourism see real time resources, classes and course availability, make bookings and receive payments etc. Ethitec 4, Foursys 21, Gladstone 23,

2 Annual support and maintenance for Epilog and Erasmus which are cemetery and crematorium management systems and software for memorial risk assessment Gower 2, Flexi Time System annual support and maintenance HFX 4, Annual maintenance for Uniform Software. This software is the main corporate application used by planning, building control and environmental health. Annual Microsoft Licence for schools use of Microsoft products. These products include windows 7, , word, excel, power point etc. Annual Corporate Microsoft licence providing the right to use anti virus products, windows servers and access to corporate applications via the desktop Annual support and maintenance of Lagan, the Councils customer relationship management software system Annual support and maintenance of Planning Software used to assist in the process of policy and strategy development for environmental planning, financial planning, land use planning and transportation planning Annual support and maintenance for the Treasury Management software which provides the ability to manage all functions associated with Treasury Management. IDOX 50, Insight 62, Insight 35, Kana 42, Limehouse 8, Logotech 2, Annual Wireless mast sharing fees where NATS are the mast owners Annual support and maintenance for Revenues and Benefits system used for the recording and management of information relating to Council Tax and Benefit claims processing Annual support and maintenance for Scan Plus which is software for Single Housing Benefit Extract which exports housing benefit data to DWP every month Annual support and maintenance for Line by Line Calc for R&B's which is used to analyse payments to Scottish Water as part of Council Tax collections Annual support and maintenance for DIP & Workflow for R&B's which is a document image system and work queues for Council Tax & Benefits (where the scanned images are stored) Annual support and maintenance for Sheriff Officer and Auto Attach which provides an interface file between Council Tax system & the sheriff officers NATS (en-route) 31, Northgate 34, Northgate Northgate Northgate 18, Northgate 4,

3 Support and maintenance of Revenues and Benefits system additional functionality Addacs (Automated Direct Debit Amendment and Cancellation Service)and Auddis (The Automated Direct Debit Instruction Service) Annual support and maintenance for First Query View for R&B's which is a Business Objects reporting tool for Council Tax & Benefits Northgate 1, Northgate 3, Annual support and maintenance for Pensys for R&B's Northgate 3, Annual support and maintenance for ebenefits, the electronic capture of customer information for new benefit claims Annual support and maintenance for IB/ESA for R&B's which allows the transfer of Incapacity Benefit claims to Employment and Support Allowance to ensure transitional protection within housing benefit calculation Annual support and maintenance for Non Domestic Rates system Annual support and maintenance for Local Housing Allowance that provides functionality that allows LHA rates for all claims to be updated on 1 April each year following changes in legislation Annual support and maintenance for Replacement Benefits which allows, in accordance with legislation, benefit claims to be open ended until there is a decision to terminate entitlement Annual support and maintenance for Orbis for R&B's which is a report writing tool to extract management information from Business Rates system Annual support and maintenance of the Housing Operations Planned Maintenance module which controls stock condition surveys and management of planned work using in a hierarchy of programs, projects and contracts. Annual support and maintenance of the Housing Customer Services module which supports logging of all types of contacts, which can be immediately resolved or trigger a related case and action plan. Annual support and maintenance of the core Housing Operations System which includes the management of information relating to estates, repairs, rents, arrears and allocations Support and maintenance of housing system additional functionality Addacs (Automated Direct Debit Amendment and Cancellation Service)and Auddis (The Automated Direct Debit Instruction Service) Northgate 13, Northgate 1, Northgate Northgate 8, Northgate 3, Northgate 8, Northgate 6, Northgate 4, Northgate 51, Northgate 2,

4 Annual Wireless Licences that enable the Council to maintain its wide area network free from interference of Ofcom 5, other public or private networks. UPK - This is the on-line training package that is used by all users of the Oracle e-business suite. Oracle 3, Software Update License and Support for Oracle E- Business Suite. This entitles the Council to continue to Oracle Corporation run the e-business suite for financials, procurement and UK Ltd HR/Payroll, including access to support, patches and 139, maintenance. Support & Maintenance for Oracle Business Intelligence Enterprirse Edition (OBIEE) to enable the analysis of information from disparate data sources. Oracle Corporation UK Ltd 34, This provides the Council with the right to use and reproduce Ordnance Survey maps. These are used by a variety of services and on the Council website. Citrix Annual Subscription renewal provides a number of users with access to desktop facilities, from home access and suppliers remote access to support and maintain services as necessary Red Hat Enterprise operating system support. This is the operating system upon which the Oracle e-business hardware runs Progress database software annual support and maintenance. This is the database software that is used by the Debtors system Annual support for TOAD for Oracle. This is a technical tool set used for the purposes of edit, build and format code in Oracle databases. Annual maintenance for Invoice Scanning software. The software automatically extracts data from supplier invoices (both PO and non-po invoices), matches it to information in Oracle, and routes exact matches to Accounts Payable for processing. Business Objects support and maintenance; reporting software used by social work for management information reporting and also by Property & Maintenance for information reports from Servitor. Annual Maintenance for the Orion Network Monitor tool which enables the ICT communications team to monitor all of the Councils wide area network, proactively identify any network problems and manage bandwidth capacity Ordnance Survey 7, Esteem Systems Ltd. 9, Esteem Systems Ltd. 4, Progress 9, Quest Software ReadSoft 16, SAP Solarwinds 1,

5 Cloud based system providing a property management system with modules including: Property and Plant, Help Desk, Condition Survey, Suitability, Inspections, Estates, Projects, Risk Assessments, Valuations, Room Booking and Reporting. The Technology Forge 27, Support and Maintenance of the Helpdesk System. This is used to record faults and requests to ICT which can then be allocated to the appropriate teams and individuals for completion Annual rental fee for a backup link to the Internet in event of the loss of our primary Internet connection Annual line rental to provide network connectivity to the Public Services Network (PSN) TOPdesk 5, Virgin Media Business 11, Vodafone 21,