The Ontario Withdrawal Management Standards

Transcription

1 The Ontario Withdrawal Management Standards 2008 Standards Committee Members: Barb Deschamps Manitoulin Health Centre Project Consultant Janis Cramp Project Coordinator Robin Cuff Woman s Own, Toronto Western Hospital Michael Dean St. Joseph s Health Centre, Toronto Margy Hay Additions Services of York Region Carole Lambkin The Salvation Army Centre of Hope Jack Vandenberg Addiction Services Royal Victoria Hospital of Barrie Muriel Walsh London Intercommunity Health Centre / Turning Point Inc.

2 TABLE OF CONTENTS TABLE OF CONTENTS... i EXECUTIVE SUMMARY... vii FORWARD... ix ACKNOWLEDGEMENTS... xi RESOURCES... xii SECTION I RESIDENTIAL WITHDRAWAL MANAGEMENT SERVICES ADMINISTRATIVE STANDARDS Governing Body Standard Area I Governance... 1 Advisory Committee Standard Area I Organization and Direction... 2 Organization and Management Standard Area I Statement of Collaboration... 4 Standard Area II Service Agreement... 5 Standard Area III Mandate, Philosophy and Vision... 6 Standard Area IV Mission, Goals and Objectives... 7 Standard Area V Organization and Direction... 8 Standard Area VI Regulations, Agreements, Polices and Procedures Standard Area VII Partnerships and Linkages Standard Area VIII Financial Management Standard Area IX Human Resources Management Standard Area X Quality Management Standard Area XI Utilization Review Standard Area XII Risk Management Standard Area XIII Occupational Health and Safety Standard Area XIV Providing Safe and Appropriate Services Standard Area XV Best Practices PROGRAM STANDARDS Standard Area I Mandate, Philosophy and Vision Standard Area II Service Agreement Standard Area III Mission, Goals and Objectives Standard Area IV Program Activity Information System Standard Area V Program Reporting Standard Area VI Program Manual Standard Area VII Client Records Standard Area VIII Quality of Monitoring Standard Area IX Medication Standard Area X Diversity and Cultural Responsiveness Standard Area XI Harm Reduction Ontario Withdrawal Management Standards, 2008 i

3 Standard Area XII Program Evaluation Standard Area XIII Association Membership STANDARDS OF CLIENT CARE Preamble Standard Area I Intake Standard Area II Intoxication and Withdrawal Management Standard Area III Ongoing Client Care and Treatment Standard Area IV Quality Monitoring and Improvement Standard Area V Care Considerations for Older Adults Standard Area VI Concurrent Substance Use and Mental Health Disorders Standard Area VII Care Considerations for Pregnant Women EDUCATION STANDARDS Standard Area I Basic Education and Core Competencies Standard Area II Orientation and Professional Development PHYSICAL STRUCTURE/PLANT Preamble Standard Area I Initial Planning Process Standard Area II Physical Space Client Standard Area III Physical Space Staff Standard Area IV Physical Space Administration/Support Standard Area V Environment SECTION II COMMUNITY WITHDRAWAL MANAGEMENT SERVICES ADMINISTRATIVE STANDARDS Governing Body Standard Area I Governance Advisory Committee Standard Area I Organization and Direction Organization and Management Standard Area I Statement of Collaboration Standard Area II Service Agreement Standard Area III Mandate, Philosophy and Vision Standard Area IV Mission, Goals and Objectives Standard Area V Organization and Direction Standard Area VI Regulations, Agreements, Polices and Procedures Standard Area VII Partnerships and Linkages Standard Area VIII Financial Management Standard Area IX Human Resources Management Standard Area X Quality Management Standard Area XI Utilization Review Standard Area XII Risk Management Standard Area XIII Occupational Health and Safety Standard Area XIV Providing Safe and Appropriate Services Standard Area XV Best Practices Ontario Withdrawal Management Standards, 2008 ii

4 PROGRAM STANDARDS Standard Area I Mandate, Philosophy and Vision Standard Area II Service Agreement Standard Area III Mission, Goals and Objectives Standard Area IV Program Activity Information System Standard Area V Program Reporting Standard Area VI Program Manual Standard Area VII Client Records Standard Area VIII Quality of Monitoring Standard Area IX Medication Standard Area X Diversity and Cultural Responsiveness Standard Area XI Harm Reduction Standard Area XII Program Evaluation Standard Area XIII Association Membership STANDARDS OF CLIENT CARE Preamble Standard Area I Intake Standard Area II Intoxication and Withdrawal Management Standard Area III Ongoing Client Care and Treatment Standard Area IV Quality Monitoring and Improvement Standard Area V Care Considerations for Older Adults Standard Area VI Concurrent Substance Use and Mental Health Disorders Standard Area VII Care Considerations for Pregnant Women EDUCATION STANDARDS Standard Area I Basic Education and Core Competencies Standard Area II Orientation and Professional Development PHYSICAL STRUCTURE/PLANT Preamble Standard Area I Initial Planning Process Standard Area II Physical Space Client Standard Area III Physical Space Staff Standard Area IV Physical Space Administration/Support Standard Area V Environment SECTION III DAY WITHDRAWAL MANAGEMENT SERVICES ADMINISTRATIVE STANDARDS Governing Body Standard Area I Governance Advisory Committee Standard Area I Organization and Direction Organization and Management Standard Area I Statement of Collaboration Standard Area II Service Agreement Standard Area III Mandate, Philosophy and Vision Standard Area IV Mission, Goals and Objectives Standard Area V Organization and Direction Ontario Withdrawal Management Standards, 2008 iii

5 Standard Area VI Regulations, Agreements, Polices and Procedures Standard Area VII Partnerships and Linkages Standard Area VIII Financial Management Standard Area IX Human Resources Management Standard Area X Quality Management Standard Area XI Utilization Review Standard Area XII Risk Management Standard Area XIII Occupational Health and Safety Standard Area XIV Providing Safe and Appropriate Services Standard Area XV Best Practices PROGRAM STANDARDS Standard Area I Mandate, Philosophy and Vision Standard Area II Service Agreement Standard Area III Mission, Goals and Objectives Standard Area IV Program Activity Information System Standard Area V Program Reporting Standard Area VI Program Manual Standard Area VII Client Records Standard Area VIII Quality of Monitoring Standard Area IX Medication Standard Area X Diversity and Cultural Responsiveness Standard Area XI Harm Reduction Standard Area XII Program Evaluation Standard Area XIII Association Membership STANDARDS OF CLIENT CARE Preamble Standard Area I Intake Standard Area II Intoxication and Withdrawal Management Standard Area III Ongoing Client Care and Treatment Standard Area IV Quality Monitoring and Improvement Standard Area V Care Considerations for Older Adults Standard Area VI Concurrent Substance Use and Mental Health Disorders Standard Area VII Care Considerations for Pregnant Women EDUCATION STANDARDS Standard Area I Basic Education and Core Competencies Standard Area II Orientation and Professional Development PHYSICAL STRUCTURE/PLANT Preamble Standard Area I Initial Planning Process Standard Area II Physical Space Client Standard Area III Physical Space Staff Standard Area IV Physical Space Administration/Support Standard Area V Environment SECTION IV TELEPHONE SUPPORTED WITHDRAWAL MANAGEMENT SERVICES PREAMBLE Ontario Withdrawal Management Standards, 2008 iv

6 ADMINISTRATIVE STANDARDS Governing Body Standard Area I Governance Advisory Committee Standard Area I Organization and Direction Organization and Management Standard Area I Statement of Collaboration Standard Area II Service Agreement Standard Area III Mandate, Philosophy and Vision Standard Area IV Mission, Goals and Objectives Standard Area V Organization and Direction Standard Area VI Regulations, Agreements, Polices and Procedures Standard Area VII Partnerships and Linkages Standard Area VIII Financial Management Standard Area IX Human Resources Management Standard Area X Quality Management Standard Area XI Utilization Review Standard Area XII Risk Management Standard Area XIII Occupational Health and Safety Standard Area XIV Providing Safe and Appropriate Services Standard Area XV Best Practices PROGRAM STANDARDS Standard Area I Mandate, Philosophy and Vision Standard Area II Service Agreement Standard Area III Mission, Goals and Objectives Standard Area IV Program Activity Information System Standard Area V Program Reporting Standard Area VI Program Manual Standard Area VII Client Records Standard Area VIII Quality of Monitoring Standard Area IX Medication Standard Area X Diversity and Cultural Responsiveness Standard Area XI Harm Reduction Standard Area XII Program Evaluation Standard Area XIII Association Membership STANDARDS OF CLIENT CARE Preamble Standard Area I Intake Standard Area II Intoxication and Withdrawal Management Standard Area III Ongoing Client Care and Treatment Standard Area IV Quality Monitoring and Improvement Standard Area V Care Considerations for Older Adults Standard Area VI Concurrent Substance Use and Mental Health Disorders Standard Area VII Care Considerations for Pregnant Women EDUCATION STANDARDS Standard Area I Basic Education and Core Competencies Standard Area II Orientation and Professional Development Ontario Withdrawal Management Standards, 2008 v

7 PHYSICAL STRUCTURE/PLANT Preamble Standard Area I Initial Planning Process Standard Area II Physical Space Client Standard Area III Physical Space Staff Standard Area IV Physical Space Administration/Support Standard Area V Environment GLOSSARY OF TERMS APPENDICES Appendix I Admissions and Discharge Criteria Appendix II WMS Intake Indicators Appendix III Intake Observation Rounds Log Appendix IV Withdrawal Monitoring Checklist Appendix V Management of Alcohol Withdrawal Appendix VI Medication Tapering Appendix VII Home Environment Checklist Appendix VIII Title Page 1997 (Original) Appendix IX Introduction 1997 (Original) Appendix X Title Page Appendix XI Executive Summary Appendix XII Title Page Appendix XIII Foreword Appendix XIV Acknowledgements Appendix XV Letter of Support Ministry of Health Ontario Withdrawal Management Standards, 2008 vi

8 EXECUTIVE SUMMARY Withdrawal Management Services in the Province of Ontario are designated as Provincial Services. In our very mobile society it is not uncommon for our clients to be from other districts, regions or parts of the province and these clients are provided services within the resource capability of funded agencies. The Ontario Withdrawal Management Standards set out minimum standards of professional and clinical practice to guide the operation of Withdrawal Management Services in the Province of Ontario. The standards are clearly defined for each category of Service delivery. The authors of this document recognized that, for some agencies, meeting the Standards may be difficult to attain because of budgetary challenges. None-theless, we proceeded with the standards as a goal towards quality of care and not as a reflection of the lowest common denominator. The original Standards were published in 1997 after a two-year development period and addressed Residential Withdrawal Management Services. The first review and revision was published in 2001 and for the first time addressed the Community Withdrawal Management Service category that had been developed by the Ministry of Health and Long-Term Care (MOHLTC). This was followed by a second review and revision published in 2004 and included all of the prior content, incorporating revisions. For the first time the Medication Guidelines and Protocols based on former guidelines from the MOHLTC were addressed as a specific Standard rather than an appendix to the Standards. Methadone Maintenance was also addressed for the first time in the 2004 Standards. The MOHLTC funded the current review and revisions to the Standards and to the Service Definitions, relevant to withdrawal management, as a special project. There have been significant changes to the definitions to describe all categories of nonresidential withdrawal management that have developed through innovations in the field. The Community Withdrawal Management Service (CWMS) definition, as developed by the MOHLTC has long been accepted as a Service Definition. In consultation with the MOHLTC, the Standards Working Group has maintained this definition as developed; however, two new categories to describe the service activities currently taking place have been developed. The first is Day Withdrawal Management Service (DWMS) and has been well established in other jurisdictions. The second new category is Telephone Supported Withdrawal Management Service (TSWMS) and is an emerging innovation in providing care when barriers to other categories of withdrawal management exist. Ontario Withdrawal Management Standards, 2008 vii

9 The Ontario Withdrawal Management Standards, as in the past, include standards in administration, program, client care, education and physical structure. These standards utilize the revised Withdrawal Management Service Definitions for nonresidential services. Significant research into Best Practices developed by Health Canada, by other provinces and by international organizations was utilized in the development of the Standards. The Canadian Council on Health Services Accreditation (CCHSA) Program Standards, Mental Health Services, 2008 was utilized as a significant reference. A very large number of the agencies providing withdrawal management services and all of the Residential agencies are sponsored by hospitals and these Standards are used to measure Mental Health and Addiction programs in hospital accreditation processes. Feedback was sought, throughout the process, from all agencies that deliver withdrawal management services in the province. The Standards Working Group also held consultations with other key stakeholders of the Health Care continuum. These included representatives from the Local Health Integrated Networks (LHIN s), MOHLTC, Drug and Alcohol Treatment Information System (DATIS), and CONNEX ONTARIO. To facilitate ease of use, the manual is divided into four service delivery sections. These sections include one for each category of withdrawal management as outlined in the revised Service Definitions for the withdrawal management sector. The four sections are Residential Withdrawal Management Services, Community Withdrawal Management Services, Day Withdrawal Management Services and Telephone Supported Withdrawal Management Services. This will make it easy for users to go to the Standard section or sections applicable to the type of service or services they provide. This edition of the Ontario Withdrawal Management Standards reflects the ongoing nature of addressing the ever-increasing complexity of client care during withdrawal, the provision of exemplary care and the evolution of Withdrawal Management Services to include innovations and emerging trends and needs. These same issues inform the need to continually review and revise standards on an ongoing basis. In addition, it addresses the evolution of innovations in the categories of non-residential withdrawal management and identifies Service Definitions that defines the activities undertaken in delivery of care. The working group of the Withdrawal Management Project appreciates the input from all colleagues who participated in the revision of these standards. It is the hope of the working group that the application of these standards will inform the development or redevelopment of your service policies and procedures and facilitate your ability to deliver consistent exemplary care throughout the province. Committee Members Ontario Withdrawal Management Standards, 2008 viii

10 FOREWORD Using the Manual In prior editions of the Standards, the Residential Standards were written with Community WMS references incorporated, in italics, within the body of the Standards. As a result of innovations since the last review and revisions, particularly in the non-residential based withdrawal management services, two new withdrawal management service categories were added and a significant change in format was required. It very quickly became apparent to the Standards Working Group that some Standards could be written to meet the needs of all categories of WMS, while others needed to have Standards written to directly address the needs of a specific category or varying groupings of categories. For this reason the manual is set up such that, rather than having to read through information not relevant to your service, the user can, go directly to the Standards relevant to the services they are providing. The manual therefore is set up in Sections as follows: Section I Standards for Residential Withdrawal Management Services Section II Standards for Community Withdrawal Management Services Section III Standards for Day Withdrawal Management Services Section IV Standards for Telephone Supported Withdrawal Management Services It is felt that by adopting the new format this manual will be far more user friendly than maintaining it as an integrated document with several sub sections for each Standard. Therefore, you need only reference the section/sections that is/are relevant to the category/categories of service that you deliver in your agency. Ongoing Review and Revisions Standards are always a work in progress, a living document, requiring regular review and revision as system methods and mandate evolve and as new trends emerge. In the past, a review has taken place every 3 years with revised standards being available every four years. The current pace at which the system is experiencing change may require this to happen sooner than past practice. It would be helpful, therefore, to track recommendations and new issues for inclusion as they arise. Ontario Withdrawal Management Standards, 2008 ix

11 It is proposed, therefore, that issues you identify for inclusion and/or revision in the next review be submitted to the Addictions Ontario (AO) office so that a record of your recommendations is kept for the next review. The AO address is info@addictionsontario.ca. Committee Members Ontario Withdrawal Management Standards, 2008 x

12 ACKNOWLEDGEMENTS The Ontario Withdrawal Management Standards are based on the original and subsequent versions of the standards. The standards working group would like to thank all prior committee members, in particular the formation committee of the 1997 Ontario Detox Directors Association Standards that included Berit Dullerud, Bruce Taylor, Ted Ryan, Barbara Deschamps and Yolande Bobbie who devoted many personal hours to the early development process. Without the dedication and commitment of these individuals the withdrawal management sector would not have comprehensive, integrated, evidenced-based province wide standards to address withdrawal management issues. This working group is further appreciative of the hospitals that supported the time and involvement of all past and current committee members. We would also like to acknowledge the recommendations and contributions made by Dr. Mel Kahan, St. Joseph s Health Centre, Toronto, Substance Use Medical Services, Dr. David Marsh, Physician Leader, Addiction Medicine, Vancouver Coastal Health (formerly of CAMH) and Nadine Smith RN, Nurse Clinician, St. Joseph s Health Centre, Toronto. The working group wishes to recognize and express their appreciation for the significant financial contribution and ongoing support provided by The Ministry of Health and Long-Term Care. This provided the opportunity to undertake the major revisions required to develop and incorporate standards for new categories of withdrawal management services developed for this edition of the Standards. The working group is appreciative of the contribution and support of Addictions Ontario towards the production of these standards. The working group further wishes to acknowledge and express our appreciation to those of our colleagues who actively took an interest in reviewing the drafts and providing feedback. Your input was of great value to us in determining the final revision. Committee Members Ontario Withdrawal Management Standards, 2008 xi

13 RESOURCES A Review of the Withdrawal Management System in Ontario, Final Report, July 2005 Alberta Harm Reduction in Drug Use Initiative, NPNU Initiative, 2007 Canadian Liver Foundation Best Practices, Concurrent Mental Health and Substance Use Disorders, Health Canada, September 2001 Best Practices in Action, Guidelines and Criteria for Women s Substance Abuse Treatment Services, 2005 Best Practices, Methadone Maintenance Treatment, Health Canada, 2002 Best Practices, Treatment and Rehabilitation for Seniors with Substance Use Problems, Health Canada, 2002 Bill 22 an Act to promote patients rights. Private Member s Bill, 1 st Reading, December 2003 Canadian Council Health Services Accreditation Program, Standards, Mental Health, 2008 Child and Family Services Act, March 2003 Codes of Ethics, Social Work Concurrent Disorders and Withdrawal Management, Protocols/Guidelines and Services, Government of Saskatchewan, 2007 Core Competencies for Canada s Substance Abuse Field, version 1.0. Final Report, Canadian Centre on Substance Abuse, 2007 Detoxification and Substance Abuse Treatment, A Treatment Improvement Protocol, TIP 45 Diagnostic and Statistical Manual of Mental Disorders, Fourth Edition, DSM- IV-TR Excerpts from Best Practices: Alcohol and other substances use withdrawal, Older Adults and Alcohol; 2004, Information Sheet #7 Ontario Withdrawal Management Standards, 2008 xii

14 Exposure to Psychotropic Medications and Other Substances during Pregnancy and Lactation A Handbook for Health Care Providers, CAMH/Motherisk, 2007 Final Report on the Community Based Withdrawal Services Strategy, The Desk, 2007 Managing Alcohol, Tobacco and Other Drug Problems: A Pocket Guide for Physicians and Nurses, Centre for Addiction and Mental Health, 2002 New South Wales Detoxification Clinical Practice Guidelines, 1999 Operating Manual for Mental Health Services and Addiction Treatment Services (Substance Abuse and Problem Gambling) funded by the Ministry of Health and Long-Term Care, December 2003 Personal Health Information Protection Act, 2004 Provincial Diversity Needs Assessment Report, CAMH, March 2004 Reducing the Harm Associated with Injection Drug Use in Canada, September 2001 Standards and Guidelines for Methadone Maintenance Treatment in Alberta, College of Physicians and Surgeons of Alberta, December 2005 Substance Abuse Treatment: What Works for Homeless People? National Health Care for the Homeless Council, A Review of the Literature by Suzanne Zerger, June 2002 The Ontario Human Rights Code Revised Statutes of Ontario, 1990, Chapter H.9 Working with People who use Drugs: A Harm Reduction Approach, NPNU Initiative, 2007 Canadian Liver Foundation It should be noted that an extensive literature review was undertaken and the documents were reviewed for relevancy to be used as resources for this project. In addition, many resources used in the writing of earlier versions, although not directly utilized for this version, contributed to the development of these Standards. Ontario Withdrawal Management Standards, 2008 xiii

15 SECTION I RESIDENTIAL WITHDRAWAL MANAGEMENT SERVICES The Ontario Withdrawal Management Standards 2008

16 ADMINISTRATIVE STANDARDS GOVERNING BODY STANDARD AREA I Governance Residential WMS 1.0 It is understood that there will be a clearly defined governing body as defined by a service agreement 1 between the Local Health Integrated Network (LHIN) / Ministry of Health and Long-Term Care (MOHLTC) and the sponsoring hospital/agency. 1 Service agreement may be identified by another name depending on the language determined by the LHIN s. (e.g. accountability agreement) Ontario Withdrawal Management Standards,

17 ADMINISTRATIVE STANDARDS ADVISORY COMMITTEE STANDARD AREA I Organization and Direction Residential WMS The Advisory Committee 2 provides advice to the management of the Service, the sponsoring hospital/agency and its Board of Directors, or other governing body. It s purpose is to: advise on policies/directions for mental health and/or addiction services, represent the interests of clients and families, develop and maintain effective communication with the community, promote partnerships, community awareness and understanding of addiction and/or mental health issues. 1.0 The Service has an Advisory Committee. In some communities Withdrawal Management Services may be part of joint Advisory Committees. 2.0 The role, function and structure of the Advisory Committee are clearly defined in a written statement consistent with the directives of the LHIN/MOHLTC. 3.0 The membership of the Advisory Committee is a balanced representation of the community served. 3.1 Members are chosen for: their expertise in addiction and mental health services their links with other relevant community services their ability to represent the interests of clients and their families and the community any other expertise required to advise on addiction and mental health services 3.2 The membership will also include: families consumers and the public at large 3.3 A list of members specifying their affiliations, dates of appointment, and length of tenure will be readily available to interested parties. 2 Depending on the structure of the Service this could refer to Advisory Committee and/or Board. Ontario Withdrawal Management Standards,

18 4.0 Orientation for new Advisory Committee members is documented. 5.0 The frequency of the Advisory Committee meetings is consistent with the directives of the LHIN/MOHLTC. 6.0 The Advisory Committee is organized to function effectively. 6.1 This is achieved by: having terms of reference with clearly defined goals and objectives recording of minutes that reflect the deliberations of the committee and signed by the Chairperson meeting at regularly stated intervals determining criteria for content and frequency of reports from the Service 7.0 There are mechanisms in place for the recruitment, appointment, election, tenure, re-appointment, re-election and retirement of members of the Advisory Committee. Ontario Withdrawal Management Standards,

19 ADMINISTRATIVE STANDARDS ORGANIZATION AND MANAGEMENT STANDARD AREA I Statement of Collaboration Residential WMS 1.0 The Service has evidence of collaboration with the LHIN/MOHLTC through submission of an annual operating plan 3. 3 Operating plan may be identified by another name depending on the language determined by the LHIN s. Ontario Withdrawal Management Standards,

20 ADMINISTRATIVE STANDARDS ORGANIZATION AND MANAGEMENT STANDARD AREA II Service Agreement Residential WMS Funding Agreement 1.0 A Service Agreement is established between the LHIN/MOHLTC, the sponsoring hospital/agency and the Withdrawal Management Service. 2.0 The Service Agreement is reviewed annually and revisions are made, as necessary and a copy is retained in the Service. Partnership Agreements 1.0 Additional formal service agreements may be established between the Service and community partners. 1.1 The service agreements will be clearly defined in a written statement. 1.2 The service agreements will be reviewed annually or as defined in the agreement and revisions will be made, as necessary. Ontario Withdrawal Management Standards,

21 ADMINISTRATIVE STANDARDS ORGANIZATION AND MANAGEMENT STANDARD AREA III Mandate, Philosophy and Vision Residential WMS 1.0 Management is responsible for the development of clearly articulated Philosophy, Vision and Mandate statements. 1.1 The mandate is defined by the LHIN/MOHLTC in the Service Agreement. 1.2 Management is responsible for clarifying any discrepancies with the Philosophy, Vision and Mandate statements between the sponsoring hospital, partner agencies and the service provider/agency. 2.0 Management is responsible for review and revisions of these statements. 3.0 Management is responsible for ensuring that the above statements are made available, as required. Ontario Withdrawal Management Standards,

22 ADMINISTRATIVE STANDARDS ORGANIZATION AND MANAGEMENT STANDARD AREA IV Mission, Goals and Objectives Residential WMS 1.0 Management is responsible to ensure that there is a current and relevant Mission Statement which is: reviewed annually and revised, as necessary available to all Service staff and clients in alignment with the mission of the sponsoring hospital/agency 2.0 Management is responsible for the development of a set of identified program goals. 2.1 Management is responsible for service objectives with appropriate time lines and measurable outcomes to attain identified program goals. 3.0 Management is responsible for the development of a set of identified client goals. 3.1 Management is responsible for service objectives with appropriate time lines and measurable outcomes to attain identified client goals. 4.0 Management is responsible for the development of administrative goals on an annual basis. 4.1 Management is responsible for service objectives that are clear, measurable and have appropriate time lines to meet the established administrative goals. 5.0 Management is responsible for the development of an evaluative tool (e.g., a Logic Model). Ontario Withdrawal Management Standards,