Anomaly detection to protect bank customers

Transcription

1 Anomaly detection to protect bank customers Stig H. Øksnes Business Unit Manager Fraud Prevention and Banking Services 24/7 Gjøvik, February

2 EVRY ASA EVRY Card is a part of EVRY which is the second largest IT services company in the Nordic region. With 10,000 employees, EVRY delivers daily services from 21 Norwegian and 50 Nordic towns and cities for more than 14,000 public and private sector customers. EVRY is the product of the largestever Nordic IT merger. EVRY reports annual turnover approaching NOK 13 billions.

3 EVRY ASA EVRY annual revenue 1,7 Billion Euro IT Services in Nordics (%) Over employees Norway 5,100 Sweden 2,350 Denmark 100 Finland 60 Ukraine/India 2,150 UK Main shareholders Posten Norge (40%) and Telenor (27%) IBM EVRY Logica Tieto HP/EDS CSC AccentureFujitsu KMD Atea Source: Latest IDC report employees dedicated to serving Financial Services clients. EVRY is the largest commercial FS specific workforce in the Nordics 120+ employees in Global Delivery locations working exclusively for Nordic financial services clients Strong Nordic presence with more than 100 offices 3

4 EVRY CARD Fraud Prevention - an important infrastructure to safekeep payment transactions Oslo, Fornebu, Norway Stockholm, Solna, Sweden Mo i Rana, Norway Stabile yearly organic growth, 2012: + 14% Among top 10 companies in Mo i Rana

5 Fraud prevention 24/7 - Customers: 100+ banks in 13 countries - 2,5 billion transactions a year confirmed fraud cases/month - Europe, Africa, Asia dedicated fraud analysts - EVRY owns its Fraud prevention SW: SECANA - Close to real time solution - Real time solution 5

6 Customer Support Center Operation since Handling customers in Nordic countries & UK 35 Customer Service Center employees More than incoming calls in 2013 from card holders, bank employees and merchants Examples of tasks handled: Blocking of cards, manual authorization, 1 st line support 6

7 Fraud Prevention We are fighting card fraud 24/7 monitoring of card transactions on behalf of the banking industry Stolen cards Copied cards Phishing Data break in ID-theft

8 Fraud Prevention og Banking Services 24/ Serving the Banking Industry since1991 Fraud Prevention and Banking Services 24/7 Business Units has an international focus with redundancy in Oslo, Stockholm and Mo i Rana

9 Fraud Prevention og Banking Services 24/ International presence We have more than 100 customers and presence in in 13 land: o Norway o Sweden o Denmark o UK o Ireland o Baltic countries o Austria o Finland o USA o India o South Africa

10 Fraud Prevention We protect your values and your abilities Our goal is to protect the card holder, wherever he/she might be in the world, and wherever the fraud might occur

11 Fraud Prevention ,5 billion card transactions is being analyzed through our Secana tools on a yearly basis. We handle suspicious transactions manually in respect of the card holder and the bank. We contact the card holder. We keep in contact with the bank through our Secana case handling system.

12 Fraud Prevention We stop card fraud before purchase has happened With our advances Real Time Solution we are able to stop fraud before the merchandise is handed over to the criminal, and before loss occurs.

13 Fraud Prevention We make it safe to use payment cards for customers of more than 100 banks in more than 10 countries We make it more difficult to be the bad guy!

14 Banking Services 24/ We are stretching the opening hours of the bank 24/7/365 Customer Service Centre for banking customers Customer support Helpdesk BackOffice services

15 Banking Services 24/ Services for banking customers Payments Card Services Emergency Services Technical help for net banking and self services channels

16 Fraud Prevention og Banking Services 24/ By complying to our values we make value for our customers

17 Fraud Prevention Fraud an universal challenge for our customers, customers customer, the society and ourselves. Fraud is a social challenge affecting banks hard. Fraudsters are becoming smarter and better organized. The borders are no restrictions for fraudsters. The banking solutions and banks' customers are more exposed to fraud. Therefore, many preventive measures will be necessary to safekeep transferring money through payment instruments such as cards, mobile and internet.

18 Security Security by regulatory compliance demands, International standards, VISA and MasterCard Physical security, logical security Important infrastructure for our company: 18 Logistics Post Airport

19 How do we work? Combining mathematical patterns, behavior analysis, motivated, educated and well trained fraud analysts. We have tested scorings based mathematical solutions together with some of the best mathematical brains in Norway. Detecting and analyzing criminal behavior faster and more precise then mathematical solutions only. Common known points of purchase.

20 Continuing We have large number of behavioral patterns detected and in work 24/7 throughout our systems Analysts are tuning patterns, filters and agents continuously as we speak Fraud analyzed around the world, around the clock We are able to find almost 100% of fraud Too aggressive fraud detection can compromise legitimate transactions Regional Blocking Services

21 And still continuing. Patterns and filters are mainly based on deviation from a normal behavior Examples of patterns: o Distance in time between purchase points o Obvious testing patterns o Deviation in shopping behavior o Deviation in travelling behavior o Known criminal purchase points o o Known locations where here is a risk for card data to be copied. Known purchase points for merchandise that is easy to resell, like Appstore, Iphones, Ipads etc.

22 Fraud Prevention og Banking Services 24/7 Kontaktinformasjon Stig H. Øksnes Business Unit Manager

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