IntegrationSuite. application integration availability. Reducing Costs in Application Management

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Bethanie King
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1 IntegrationSuite application integration availability Reducing Costs in Application Management

2 IntegrationSuite ITIL Processes in Release Management Software Integration Solution Standardized Processes In-House Standards Automated Scripting Factory Quality Assurance Packaging Standards Client Management Integration Definitive Software Library (DSL) Service Desk Integration Virtual Teaming Re-Usability Software deployment and support is one of the biggest cost drivers in enterprise IT. It doesn't have to be that way, though. By heavily standardizing your workflows and technologies, you can cut these costs dramatically. Enter SD-IntegrationSuite: It offers a wide-ranging set of tools to streamline IT operations and minimize expenses. SD-IntegrationSuite lends itself to many scenarios, such as consolidating applications, optimizing integration processes and workflows, building a Scripting Factory, introducing quality assurance programs, seamlessly transferring software packages to software distribution tools, and updating your Definitive Software Library (DSL). Application Consolidation Intelligently consolidating an existing software portfolio can slash the amount of money you spend on licensing, software integration and technical support. Plus, portfolio management can eliminate redundancies in your software inventory. Integration Processes and Workflows By having well-documented integration requirements (dependencies, contacts, responsibilities, configuration, etc.), you can simplify your integration process and complete it in less time. Transparent, properly designed processes also let new applications be integrated more efficiently. Software Packaging Scripting Factories are responsible for generating pre-configured, easy-to-install installation packages, ideally according to defined best practices. They allow the same infrastructure and processes to support various technologies such as Windows Installer (MSI), software virtualization, and terminal server applications. As know-how repositories, they also let you develop and maintain your knowledge base to deliver consistent quality in your software packages.

It doesn't have to be that way, though. By heavily standardizing your workflows and technologies, you can cut these costs dramatically.

3 Quality Assurance Quality assurance standards provide transparency and raise productivity by significantly reducing hidden costs due to customer complaints or support requests. Through reporting interfaces, you can get the information you need to proactively optimize your processes on an ongoing basis. Transfer to Software Distribution If you consistently coordinate all your activities in the software integration process, you can eliminate the following errors when distributing the software later on: Using the wrong call parameters Wrong application configurations for certain end users Undocumented dependencies (third-party applications, runtime environments) Application conflicts ("DLL Hell") Operating system incompatibilities Generating integration documentation Project and resource management Virtual teaming (online and offline) Automated Scripting Factory (SD PackageIntegrator) Built-in quality assurance and documentation (reporting) Integrating software packages with your software distribution solution Integration with existing service desk solutions (data interchange) Defining and maintaining your Definitive Software Library (DSL) IntegrationSuite from SD-TECHNOLOGIES To be efficient, software integration processes need uniform structures, processes and technologies. That's why SD-IntegrationSuite provides the infrastructure you need to map your processes. It even comes with a field-proven template for ITIL-compliant software integration. SD-IntegrationSuite simplifies the standardization process with many automated mechanisms such as:

Transfer to Software Distribution If you consistently coordinate all your activities in the software integration process, you can eliminate the following errors when distributing the software later

4 Software Integration The software integration process covers all the activities and workflows required to integrate an application in your enterprise. With SD-IntegrationSuite, you can model your processes individually. The solution even ships with interfaces for running work packages and documenting their completion. Portfolio Management Portfolio management is what drives software integration and connects your integration tools to user departments. The portfolio manager accepts software requests, and consolidates and standardizes your application portfolio. Packaging requests are generated by SD-IntegrationSuite over built-in interfaces. The solution stores and backs up all the files in the package on the IntegrationSuite server, and records key details like application properties, contacts, target groups, priority and urgency levels. Integration Preferred configurations, application settings, product administrators, dependencies and licensing information are all collected in SD- IntegrationSuite. This data goes into automatically generating an integration document that conforms to your company's standards. In essence, this is the "specification" for generating your installation package. Scripting Factory The Scripting Factory produces installation packages such as MSI setups, virtualized software packages or terminal server applications. IntegrationSuite is equipped with interfaces for performing the following functions: Resource management for Scripting Factory engineers Managing and assigning packaging jobs (task lists and checklists) Monitoring and optimizing workload distribution in the Scripting Factory (priority management) Reports and statistics SD-IntegrationSuite also ships with PackageIntegrator, the module that forwards the packaging jobs to Scripting Factory engineers. IntegrationSuite

Portfolio Management Portfolio management is what drives software integration and connects your integration tools to user departments.

5 IntegrationSuite PackageIntegrator PackageIntegrator is designed to be fully independent from your underlying technologies and tools. Templates, libraries, knowledge base entries and tool settings are all managed centrally so your packaging standards will remain consistent. PackageIntegrator supports offline packaging. That way, your employees or contractors can fill packaging orders offline and synchronize them the next time they connect to the packaging server. Each synchronization process uploads both the project files and a progress report to IntegrationSuite. Project managers can track job progress and actively manage projects as needed. When a packaging order is completed, the system automatically increments the project status and sends a message to everyone located downstream in the process chain. Check-in/check-out mechanisms ensure that only one employee can work on an installation package at the time, creating an ideal environment for virtual teaming. PackageIntegrator is an expert system. It tells packagers what steps to take next in order to maximize quality in the least amount of time. However, it doesn't just list "to do's" it provides engineers with transparent, automatic mechanisms for actually completing the tasks. As such, it sets new standards in packaging quality, speed and transparency. The benefits of PackageIntegrator at a glance: Complete packaging jobs efficiently Manage all assigned packaging projects Check-in and check-out capabilities for active projects Work through assigned task lists Access shared templates, libraries, knoledge base entries and tool settings Integrate packaging tools Virtual teaming Automated validation capabilities Automated packaging processes and scripts Update project status on the server

That way, your employees or contractors can fill packaging orders offline and synchronize them the next time they connect to the packaging server.

6 SD-TECHNOLOGIES Design, development and implementation of excellent IT-solutions. Qualified Cost-conscious Professional Quality Assurance A three-stage quality assurance tool reviews the Scripting Factory work packages thoroughly using pre-defined processes: Lockdown and Deployment Testing: Can the application be installed correctly with the current software distribution solution? Does the application also work on a standard client with restricted user privileges? Configuration Tests: Did the installation routine use all the preferred configurations from the integration document? Application Integrity Tests and Piloting: This task is carried out in cooperation with the various user departments. The engineers assess how well the application works after packaging, and fix any errors they may find. They also re-check the configuration in this step. SD-IntegrationSuite is also outfitted with interfaces to: Accept test requests Work through checklists Execute automated test scenarios Document test results Generate status reports and statistics Publishing Once they pass the quality assurance test, the work packages are transferred over to the software distribution tool. Since SD- IntegrationSuite comes with a special interface, installation packages can be automatically integrated into the software distribution environment. The benefits: Fewer errors when integrating installation packages into software distribution applications (configuration, settings and dependencies) Improved control over workflows before and after the installation process SD-IntegrationSuite also comes with the following features for the release process: Back up all the project files to the IntegrationSuite server Back up all the generated documents to the IntegrationSuite server Update the Definitive Software Library and/or CMDB Update the asset management database Notify the requester that the software is available for distribution Generate reports and statistics SD-TECHNOLOGIES Headquater SD-Technologies GmbH Söflinger Str. 70 D Ulm Dependecy Aachen Dennewartstr D Aachen Austria SD-Technologies GmbH Mooslackengasse 17 A1190 Wien Italy SD-Technologies Srl via Brennero 9/a I Bolzano Fon: +49 (0)731/ Fax: +49 (0)731/ info@sd-technologies.de Fon: +49 (0)241/ Fax: +49 (0)241/ info@sd-technologies.de Fon +43 (0)1/ Fax: +43 (0)1/ info@sd-technologies.at Fon: / Fax: / info@sd-technologies.it

Deployment Testing: Can the application be installed correctly with the current software distribution solution? Does the application also work on a standard client with restricted user privileges?

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