Command Alkon. 8Ready-Mixed Concrete Integra

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1 Command Alkon 8Ready-Mixed Concrete Integra BOOKLETS 1 Corporate Overview 2 Ready-Mixed Concrete COMMANDconcrete 3 Bulk Materials & Automation 4 Concrete Plant Automation 5 Quality Control 6 Business Integration Services 7 Dispatch Optimization 8 Ready-Mixed Concrete Integra 9 Concrete Products Automation

2 Integra is designed to infuse productivity and efficiency into each and every task performed at your ready-mixed operations. The truest measure of the quality of our software is in the productivity gains. Our goal is to boost performance the number of cubic yards per man-hour a ready mix plant is capable of producing and delivering to the job site. Integra systems are modular, open and rugged, and ready to accomodate future growth and changes. Integra innovations boost the productivity of my people, the efficiency of my plants, and the bottom line of my ready mix operations

3 The Integra family of products includes the following systems and modules, all designed specifically for construction materials providers: Integra Ready Mixed Dispatch Ready Mixed Dispatch Optimization Truck Tracking & GPS Mapping Resource Management Inventory Office Credit Manager Lien Managment Sales Manager Audit Performance Management Fleet Management E-Commerce Quotation Ticketing & Tracking Business Intelligence Order Entry & Scheduling Financials & Reporting Improve your operations further using Dispatch Optimization with INTEGRAoptimize. Integrating seamlessly with Integra, INTEGRAoptimize allows you to achieve the optimal balance between service and efficiency by evaluating and updating your dispatch plan in real time and updating your resource allocations on a minute-byminute basis. Learn more by requesting a copy of our Dispatch Optimization booklet. Command Alkon

4 Integra Ready Mixed Dispatch matches plant, vehicle and material resources to contractor requirements - in a profitable and productive manner. The Integra Ready Mix Dispatch module provides all of the components necessary for the dispatch operation including: order entry, scheduling, ticketing, COD pricing, planning, dynamic demand graph monitoring and performance analysis. For all of its power and flexibility, the Ready Mix Dispatch module is extremely easy to use, featuring hot keys for navigating most aspects of the module. Dispatchers can elect to use multiple monitors to display as much information as needed by dragging sections of the screen into the configuration that best fits their style. Once created, a separate view can be stored for each dispatcher. Users can instantly change color indicators for orders, customers, jobs, trucks and plants to highlight key information. Order, production and shipping totals are also available at any time. Optimal Order Entry Efficiency A single screen handles most new orders, minimizing keystrokes and keeping all critical information readily accessible. For orders that require complex schedules, pre-determined multiple plant assignments, variable delivery schedules, quantity per hour, specified number of truck scheduling, or sequenced pours, the system offers easy-to-use, flexible tools. Extra mix components can be scheduled to start and stop on pre-specified load counts, and/or automatically associated with certain mixes to ensure they are included for specified jobs. Plus, miscellaneous charges for winter service, minimum load size, environmental charges, after hours deliveries and other factors can be pre-defined and applied to jobs or customers according to your preferences. Order schedules can be instantly exported to Excel spreadsheets for distribution to customers or salespeople. 04

5 Demand Graphs Help Operations Run Smoothly Dispatcher personnel can design custom graphs by selecting combinations of dates, plants, order types, truck types, etc., and position the information on a screen or screens. Using standard mouse controls, they can then drill down to the particular order that creates any point on the graph. In addition, they can view all of the loads reflected in any 15-minute graph time segment, alerting them to the details of any scheduling conflict at any point of any day. Integra Ready-Mixed Dispatch Wide Variety of Interface Options Optional interfaces are available between the module and most leading truck tracking and GPS vehicle management systems. The Ready Mix Dispatch module has optional, advanced signaling integration with multiple mobile resource management systems deployed on current cellular digital networks. The Ready Mix Dispatch module can work with these systems to dynamically display the current status of every vehicle, providing instant drill-downs on any truck, ticket or order detail inquiry. Easy Interface with Computerized Batch Panels Optional interfaces to computerized batch panels are also available. These interfaces facilitate the electronic forwarding of ticket information to the batch panel and/or direct printing at the plant via network, dial-up or VPN connections. You can even communicate with the batch panel via IP, using your Internet browser. The Integra Ready Mix Dispatch module can be configured for local or centralized dispatch operations and/or local or centralized order entry situations. Key Advantages w Fully Windows compliant insures ease of use w Dual monitor support for more flexibility w Flexible, easy-to-use tools for complex order entry scenarios w Drill down demand graphs to analyze the data behind the graphs w Pre-define miscellaneous charges can be applied according to your preferences w User defined layouts allow each user to focus on the required information w Instant retrieval of desired information without special keystrokes w Full integration to Microsoft Excel for e mailing job schedules to customers/salesmen w Multiple mix orders avoids having to create multiple orders for the same job w Plan extra products/additives by load to ensure each load is what the customer wants w Associate extra products with a mix on a job to avoid shipping errors w Optional, bi-directional interface to popular batch panels w Optional interface to most leading truck tracking and GPS vehicle management systems w High performance design prevents system slow downs regardless of shipping volume w System automatically learns travel times to job sites and pour times by customer and work type w Quick ticket without orders for building material sales Command Alkon

6 Integra Truck Tracking & GPS is a comprehensive communications system that provides information regarding where each of your vehicles is located and what they are doing. This allows you to improve the utilization of your fleet and more accurately plan for their future activities based on past performance data. Interface with Leading Vehicle Management Equipment The system has options to interface and integrate with most leading vehicle management equipment: from complete and seamless integration with sophisticated GPS-based solutions to simpler options. Integra also supports status devices from most leading manufacturers. Automatic Functions Save Time and Effort The key to the return on investment with any tracking or status system is the ability of all of the various system components to work in harmony, providing the maximum benefit for the least amount of cost and effort. Integra electronically and transparently provides supported mapping systems with the geocodes or addresses for each delivery as it is being ticketed. This eliminates any manual effort by dispatchers to create hot zones at delivery sites to serve as triggers for automatically sending Arrive/Leave Job status signals to the Integra Dispatch module. At the same time, Integra and some mobile resource management providers have tightly integrated the system components to automatically record and reflect such events as Loading, Leave/Arrive Plant, Start/Stop Pour or Unload, Washout, Adding Water, Breakdowns, Breaks, etc. This integrated solution can even provide truck engine and drive train performance data from the J1708 electronic bus in newer trucks. This greatly reduces installation costs and improves overall system performance, while increasing the reporting options available to the Integra software. Key Advantages w Choose the status device that fits your budget and requirements from leading manufacturers w Sophisticated GPS integration with mobile resource management systems provides automatic and dynamic link with each field vehicle w Auto statusing (no driver intervention) available for most required functions w Can provide truck engine drive train performance data in newer trucks w Direct text messaging from dispatch screen to trucks can replace most voice communications w Interfaces and integration to a variety of mapping tools 06

7 Integra Mapping provides an instantaneous link between Integra Ready-Mixed Dispatch and Googles web-based mapping service. Integra Mapping maps Quotes and Jobs so accurate travel times are included in the cost of delivery and virtually eliminates the hidden costs of drivers getting lost or taking the wrong route to the job site. Integration with Google Maps is seamless and extremely fast, depending on your Internet connection. Using the order address, or nearest intersection, a mouse click creates/prints a detailed map and turnby-turn driving directions for that job site. Drag and drop the job marker to the exact spot of delivery. Pick a satellite view of the job site to ensure complete understanding of possible site entrances and exits. Map page identification will also key the dispatch module for estimated to job and return to plant travel times by time of day and season during order entry, as well as default tax codes where point of destination taxing rules apply. Integra Truck Tracking & GPS Integra Mapping Command Alkon

8 Integra Resource Management is a fully integrated resource scheduling and management tool. Simplify the Management of Drivers while Reducing Operating and Labor Costs Calling in too many drivers, scheduling drivers too early or too late, and trying to effectively communicate the call-in schedule in a timely manner has been an all-too-costly adventure for many construction material producers. Excess wages due to ineffective use of driver start times or lost business that results from not having the necessary drivers to respond to customer orders has an immediate and negative impact on profitability. Fortunately, the Integra Resource Management module provides a far better solution to greatly simplify this process and to manage your driver payroll to the actual order demand. Create Master Call-In Schedules in Seconds with Optional Online Call Distribution By automatically analyzing the pending orders for any day and then automatically reviewing such factors as the planned time off, illness call-ins, plant seniority lists, plant restrictions or preferences, and hours of service activity by driver, Integra Resource Management can create a master call-in schedule in seconds on a plant-by-plant basis. The scheduler can then layer in assumptions for last minute order additions or deletions due to weather, pending projects, etc. and create an accurate and cost effective schedule with minimal effort. Once the schedule has been created, it can optionally be posted to ScheduleCom, our webhosted voice system that allows drivers to use a tollfree number and secure PIN to obtain their starting times and locations. Driver call-in times are recorded for subsequent analysis by dispatchers to ensure that drivers have checked their schedule Key Advantages w User-defined hours of service rules insure conformance to ever-changing federal and state regulations w Eliminate time wasted trying to locate drivers each evening to notify them of their scheduled start time and location w No need to purchase expensive computer or telephone equipment. This web-hosted service includes the entire infrastructure necessary to operate. w Pay low monthly license fee for only those drivers that are actually scheduled through the system w Semi-automatic mode available. Calculates and generates the driver schedule, but you can wait to add the telephony (audio) component at a later date, thereby eliminating the monthly usage fees. w Completely integrated with Integra Dispatch and Integra Office modules w Simple initial set-up, as it utilizes the existing Integra database files for drivers, plants, trucks, orders, etc. w Interfaces with TrakIt mobile devices

9 Integra inventory features material receipt entry, usage entry, adjustments, material transfers, transaction registers, and inventory reporting. Integra inventory tracks only those items you desire to be under inventory control including those that are used as constituents for another item or sold outright. The system automatically creates usage transactions through the ticketing function in Order Entry and Ticketing and allows for manual entry of basic inventory transactions including receipts, usages, transfers, conversions, and adjustments. An Inquiry Screen quickly identifies inventory quantities at various locations. Historical material usages can be reviewed. Plants can be assigned to an inventory location, allowing multiple plants to utilize a Integra Inventory single inventory location. A Material Transfer feature easily moves inventory items from one location to another with the appropriate transactions being created automatically. Integra inventory allows for cost adjustments, rapid entry of Raw Material Receipts and Purchase Order Receipts, and easy entry of beginning inventory quantity balances and costs. Basic purchase order tracking including purchase order entry, reporting, and updating of purchase order quantities after receiving are also allowed. Built-in reports track inventory transactions and balances including quantities and costs of your inventoried items. Powerful grid components allow for easy grouping and sorting of data as well as export to spreadsheets and external systems. Arrange the grid components to display the data the way you like, save the layout and instantly recall the layout the next time you need it. Integra Resource Manager Integra Inventory Key Advantages w Ensures accurate inventory information is available for dispatch w Automatically creates receipts and usages w Easy data access and export w Historical reporting w Flexibility in costing methods w Choose the level of detailed information you want to maintain Command Alkon

10 Integra Office addresses the industry-specific requirements of pricing, invoicing, collections, cash application and sales reporting As a fully Windows -compliant module, it is extremely easy to navigate and allows users to instantly drill down to the level of detail they require, within their security authorization. Interface with Popular Accounting Packages This module has standard interface and integration options with most popular accounting packages, that can operate at a number of different levels depending on the requirements of your company and the types of businesses you may be engaged in: from priced or unpriced ticket transfers, to invoice exports, to ledger transactions in detailed or summarized formats, to dynamic master file integration. Hassle-Free Pricing Prices can be automatically set at a multitude of levels (by customer, by location, by date range, by product, by product category, by season, etc.) according to rules set by your financial/accounting personnel. Product and delivery/hauling charges can be automatically calculated and combined or billed as separate components. Ready mix prices can be performance and/or sack increment-based. The system automatically maintains a log of all previous and scheduled price changes. Within our audit module, pricing audits are easily accessible for all transactions so users can instantly identify the level where the correct price was established, as well as which rules were invoked. This eliminates guesswork when answering customer inquiries, and minimizes pricing errors before they are exposed to your customers. By applying pricing rules in the Integra Office module (as opposed to during the ticketing and dispatching functions), the Integra approach eliminates dispatch conflicts and ensures accurate pricing is applied to every transaction by the people who control and establish the pricing rules. 10

11 Tailor Invoices and Statements to Your Needs Integra provides you with a variety of flexible choices in invoicing formats, frequency and content, allowing you to create an invoice your customers can understand. (Similarly, statements can be created in a variety of formats.) The system also incorporates a credit and debit memo system that utilizes a wizard feature to address such common problems as crediting sales tax for jobs where the exempt status was not determined until after deliveries were made. Integra Office Detailed Reports, However You Want Them A comprehensive set of financial and sales reports are included which can be viewed online or printed as required. All reports are stored as text files for instant retrieval and reprinting as needed. In addition, key sales and productivity data can be automatically exported to the Integr Executive Information System where it can be instantly dissected and analyzed in a graphical format or exported to Microsoft Excel. All Integra data is also stored in a fully ODBC-compliant database which is available to reporting tools such as Crystal Reports. Key Advantages w Pricing, invoicing, receivables, credit management and reporting w Powerful, user defined, pricing rules to fit the most complicated schemes w Instant drill downs insure accurate and detailed information availability w Online credit checks as orders are being placed minimizes collection problems w Variety of flexible choices in invoicing and statement formats, frequency and content w Credit and Debit Memo wizard w Comprehensive productivity and sales reports help analyze business performance w Export key sales and productivity data to COMMANDperformance w All data stored in fully ODBC-compliant database, available to third party reporting tools w Interfaces for most popular ledger/accounting systems with a variety of integration options w Multilevel, user ID based security w High performance design for maximum performance w Connect to dispatch via online networks, VPNs or dial-up connections w Automatic sales and value added tax calculations for multiple taxing authorities w Sales forecasting and backlog reporting w User defined rules for up to 999 Miscellaneous Charges for automatic calculations of items such as minimum load charges, after hours deliveries, Saturday/Sunday deliveries, seasonal charges, etc. Command Alkon

12 Integra Credit Manager maximizes the efficiency of your credit and collections efforts and ensures that you get paid for the products that you sell. Manage all Invoicing and Payment Activities, Maintain Notes, Schedule Collections The module is fully integrated with the Integra Office and Integra Sales Manager modules to provide a comprehensive credit management process, utilizing data captured from the moment that a sales quotation is compiled. Credit representatives can be assigned to monitor specific jobs and/or assigned accounts, and can quickly view and manage all of the invoicing and payment activity relative to their assignments; as well as to maintain detailed notes and schedule collection activities. Instantly Locate and View Invoices, Payments and Credit/Debit Memos Integra Credit Manager is designed for maximum user defined flexibility and control. Users can instantly create (and store for subsequent re-use) an unlimited number of sort and retrieval parameters to provide comprehensive views of all credit and collections related information. This includes the ability to instantly locate and view invoices, as well as payment or credit/debit memo transactions, in a real-time manner by dragging and dropping the pertinent data fields in the desired order. Increased Efficiency through Internal Communications Alerts and Updates Integra Credit Manager can also create internal notification procedures that will send notifications to designated sales, operations and credit personnel when new customer accounts are created. Credit personnel can also create follow-up procedures and time frames which will automatically alert designated personnel to review the status on promised payments or other credit related activities. The system will automatically close alert messages when the actual activity recorded meets the company s pre-defined settings. Create more Accurate, Detailed Reports Faster and Easier A fully integrated report writing system allows Integra Credit Manager users to define and automatically create dunning or notification letters. These letters can be automatically created for groups of customers based upon user defined parameters utilizing all of the contact and address information stored within Integra Credit Manager and any specific data base fields selected. Key Advantages w Instantly create and store an unlimited number of sort and retrieval parameters w Instantly locate and view invoices, payment, credit/debit memo transactions from the desired order w Internal notification procedures automatically designated personnel with new accounts w Create follow-up procedures to automatically alert personnel to review status on promised payments or other activities w Fully integrated report writing system to define and create dunning or notification letters 12

13 Integra Lien Management provides a clean and simple method of ensuring rules and regulations are followed and a detailed trail of transactions are maintained and easily accessible. Whether you handle lien matters internally or utilize third-party services, you will find the Integra Lien Management module provides you with the control and history you need to completely manage this complex process. Forms, Notices, Releases, Waivers Fully integrated with Microsoft Office, the module produces all of the necessary forms for pre-liens, liens and full and partial releases that can then be printed, faxed or ed to the designated authority. Each job and/or order can have a unique lien profile which determines the rules and printing templates for lien and stop notices as well as full and partial conditional and unconditional waivers. Stay Up to Speed Automatically The module automatically notifies the user of impending events such as a job that is eligible for a preliminary notification to be filed, or approaching expiration of the notification period, ensuring that rights are not inadvertently lost. Fully integrated with Integra Office, the module automatically tracks all invoices and subsequent payments so the user has a complete picture of the lien balance on a dynamic basis. Integra Credit Manager Integra Lien Management Flexible and Secure Powerful, yet easy-to-use search functions allow users to quickly locate any lien or waiver record and to drill down to the level of detail required instantaneously. All of the Integra Lien Management module functions are subject to the inherent Integra security system controls, so users may only access those portions of the module they are authorized for. The ability to trigger liens for miscellaneous jobs created as new orders during the dispatch process avoids delays during order entry, while ensuring the correct process is followed for retaining lien rights. The module also features an automatic escalation process to ensure that lien rights are claimed whenever any job reaches a predetermined sale value. Key Advantages w Meet exact requirements for filings, claims and releases w Ensure rules and regulations are followed w Maintain a trail of reviewable transactions w Fully integrated with Microsoft Office w Print forms to submit to designated authorities w Automatic notification of impending events w Ensures rights are not inadvertently lost w Automatically tracks invoices and payments w Powerful, easy-to-use search functions w Security system only allows authorized access w Automatic escalation process ensures lien rights are claimed at predetermined values Command Alkon

14 Integra Sales Manager contains all of the tools needed for your sales team to compile quotations utilizing cost comparisons between plants, alternative mix designs and material sources, third party cartage proposal and more; or, they can generate a simple price list for seasonal or area pricing by general product categories for their regular customers. Bid Templates, Letter Formats, Customized Price Lists Just a Click Away Users can create and utilize as many bid templates and letter formats as desired using Microsoft Word templates that can easily address the requirements of quoting in different states or for unique divisions and companies. Because all documents are produced in standard Word format they can easily be transmitted via or directed to any printer on the network. Complete Integration Steamlines Your Sales Process Complete integration to the entire Integra product family insures accuracy, while also minimizing the effort required to compile a proposal. All of the system defaults and userdefined parameters for each customer or prospect within the Integra Office module are instantly available as new quotations are prepared. Once a bid is won, all of the project data (from mix numbers and pricing to travel directions to the job site) can be instantly available to Integra Dispatch in advance of the first order for that job. System users can easily create temporary prospects and products for quotation purposes, but system verification rules will ensure that all of your company procedures are followed before those items can be permanently added to the system master files. 14

15 User Defined Security Management System Sales Manager also provides an extremely powerful, user defined, security management system to insure that quotes are authorized, sensitive company data is tightly controlled, and that company review and authorization procedures are strictly adhered to. Utilizing user defined roles and procedural steps, Sales Manager can facilitate the exact level of control defined by each organization. Integra Sales Manager Create and Save Customized Quotations, Unique Pricing Formulas Quotations can be prepared on a cost plus, target margin, fixed price with or without predetermined escalation points, project specific or time range basis. Sales Manager creates the details of the bid parameters and then allows you to select which customers or prospects need quotations on particular aspects of that bid, and every prospect can have unique pricing. Easy to use inquiries and reports provide analytical tools to review quotation activity, pending bid requirements, bid history, won/loss analysis, salesman performance and much, much more. Key Advantages w Create and utilize as many bid templates and letter formats as desired using Microsoft Word templates w Addresses requirements for quoting in different states and for unique divisions and companies w Completely integrated with the entire Integra product family w Powerful, user-defined security management system w Supports a variety of costing types w Easy-to-use inquiries and reports Command Alkon

16 COMMANDperformance COMMANDperformance is a Business Intelligence application developed specifically for the construction materials industry. Typically, companies rely on numerous measurement systems and a variety of differing processes to answer questions while making decisions. COMMANDperformance provides you a single, integrated platform to help improve decision-making and manage performance. The application includes the fullrange of business intelligence capabilities: Reporting & Analysis Dashboards & Scorecarding Business Activity Monitoring Planning & Forecasting Do you spend too much time looking for information rather than making informed decisions? Let COMMANDperformance increase your corporate performance by providing the information you need to make the right decisions everyday. 16

17 COMMANDperformance is Powered by IBM Cognos Software Solutions. Cognos, an IBM company, is the world leader in Business Intelligence (BI) and Performance Management solutions. Cognos provides world-class enterprise BI, planning and consolidation software, and services to help companies plan, understand, and manage financial and operational performance. Cognos serves more than 23,000 customers in more than 135 countries. COMMANDperformance Key Advantages Single data source provides focused information to help manage the business Provides staff with better management tools and resources for exception management Provides measurement tools needed to manage and monitor business initiatives Capable of market analysis via backlog reporting and job/project forecasting Allows customer analysis via profile and sales ranking and current and prior year comparisons Offers Sales Staff analysis via sales staff rankings and average sales price Tools to manage truck and driver utilization, quality, and material usage Simplified maintenance with zero-footprint, browser-based deployment, and administration Leverage all corporate data, starting with Integra data and expandable to data from all corporate applications Command Alkon

18 Integra Audit is the ideal tool for monitoring and recording system changes made by any user within any Integra module, guaranteeing system integrity for your company, customers and employees. Keep Up With the Changes In the dynamic environment of the construction materials industry, key system data are often in a state of flux. Prices, credit authorizations and limits; product definitions and rules; orders, etc. can all change on a moment s notice and need to be instantly reflected in the system database. Implemented by the system administrator, the Audit module can be activated by module or by user to record a before-and-after picture of any change made to master files or key system files. By time and date stamping these events, the Audit Module provides a clear history of any and all changes made to critical system database components. Identify What and When According to NRMCA statistics, the average order placed with a ready mix concrete organization is changed seven times before it is completed. These order changes can be the addition of balance loads, changes in start or spacing times, the amounts of required additives, delivery instructions, etc. Any of these elements can play a critical role in not only the ability to satisfy the customers objectives and schedule for that job, but also in the ability of the product itself to meet the engineering specifications. With the Integra Audit module activated, dispatchers can instantly identify when changes are made to the order and by whom. This information can pinpoint the exact time and channel to review in telephone conversations that may have been recorded in the dispatch office. It can also identify the individual who made the change so they can provide additional information concerning the reason for the changes made. Comply With Regulations and Standards Products or additives, such as fibers or colors, are often introduced to the finished product at the job site and may not have been included on the original delivery ticket. As these tickets are subsequently edited, it is critical to know what and when such changes were made and who made them. This information on changes to tickets is essential for ensuring that pricing rules are followed, engineering standards are met, and employee fraud opportunities are prevented. Similarly, the Integra Audit module maintains a record of truck tare weight changes on aggregate and asphalt tickets, which can be extremely important to billing accuracy. Key Advantages w Monitor and record all system changes w Guarantee system integrity w Produce a history of changes made to critical database components w Instantly identify when changes are made to the order and by whom w Instantly identify when changes are made to master files and by whom w Ensure all guidelines and standards are met w Prevent employee fraud w Maintain an audit record of truck tare weight changes 18

19 Integration Integra is designed to seamlessly integrate with and/or interface to other Command Alkon products and many third party applications. Consider an environment where you can create new customers and products in your ERP system and have those records update in the Integra database on a real-time basis. Similarly, products entered into your Quality Control application can instantly update in the Integra database and realtime transaction history (such as batch weights) and records from Integra modules can be automatically transmitted to your QC system. Errors, effort, and man-hours are reduced; while accuracy and efficiency are improved. Integra Audit Integration Talk with your Account Manager to learn more about Integra integration with batching controls, mobile resource management systems, mapping solutions, third party ERP systems, and with these Command Alkon systems: COMMANDqc COMMANDcommerce COMMANDperformance Enterprise Content Management INTEGRATION Command Alkon

20 Benefits Summary Why Integra? Order Entry Dynamic Scheduling Ticketing Truck Tracking Reporting Seamless Back Office Integration Batch Computer Interfaces Mapping Interfaces Signaling Interfaces Quality Control System Interface And full support for Dispatch Optimization with INTEGRAoptimize. Benefits of Integra w w w w w w Increases dispatch efficiency, improving ontime deliveries and reducing delivery/haul costs Improves truck utilization, reducing "non-productive" time Decreases workload and stress for dispatchers Provides timely and accurate operational information to enhance decision-making within your company Allows you to proactively plan for changing job conditions Centralized data, providing a complete view of the operation in real-time w A single database, reducing data entry and easing the burden of updating and maintaining master file information Command Alkon Incorporated Headquarters 1800 International Park Dr., Suite 400 Birmingham, AL USA +1 (205) Fax: +1 (205) Integra Office 9014 Heritage Parkway, Suite 304 Woodridge, IL USA +1 (630) Fax: +1 (630)