Full of Life Strategy, Improving quality of life for residents over 50

Transcription

1 Full of Life Strategy, Improving quality of life for residents over 50 Action Plan: 1 April 2011 to 31 March 2012 Priority Objective Tasks Measure Lead A safer cleaner, greener borough Gain a better understanding of how we can improve the physical environment for the benefit of older people and promote their needs Address the perceptions of crime held by older people that make them feel more vulnerable in order to mitigate them Consult and involve people over 50 in public realm planning e.g. Future park and open space development projects Publicise and promote the Community Toilet Scheme in the borough; ensure providers signage is clearly marked and visible Carry out audits on planned development work to ensure that they are physically accessible Ensure borough is prepared for winter conditions, including gritting priority pavements Target, consult and involve older residents on the targeted crime prevention and safety strategy and interventions; increase active involvement in delivery Consultation feedback Advertise in WF Newspaper to residents Accessibility Report Public Realm Public Realm Development Timescal e Stock levels Public Realm Annual No. of residents over 50 involved Community Safety

2 Ensure that participants are representative of the equality groups among those aged over 50 Equality monitoring forms Community Safety Explore opportunities to develop activities which bring together older and younger generations to build mutual trust and understanding; scan for fundraising opportunities Stakeholder meeting convened Community Safety Jul-11 Ensure that the public and community transport options are fully accessible to older people Publicise and promote borough Car Club scheme; and provision within the Third Sector to get around such as the Door to Store Scheme Meet with TFL to discuss the Dial-a-ride service provided in Waltham Forest Information highlight on website Meeting held Directorates Transport Planning Jul-11 Jul-11 Feeling financially secure Challenge stereotypes of older people and promote the benefis of employing and retraining older workers Run a series of features profiling older people and their working lives in the borough Ensure that a promotional campaign is reflective of the diverse experiences of people with disabilities and BME groups and gender Three profile features in Waltham Forest News Features include BME and female Directorate / Communicatio ns Directorate / Communicatio ns

3 Ensure that older people are aware and able to access the benefits and financial resources to which they are entitled Work with third sector partners to promote and raise awareness of Council's Benefit Take-Up and Information Maximisation Strategy; use collected data to ensure that the service is being accessed by groups most at risk, in particular people with disabilities and those who are assessed as living in the most deprived LSOAs. Annual Report Revenues and Benefits Add clear signposting information on Council website to national information on finance benefits and entitlements for over 50s Working link on website; reviewed annually Directorates Promote pre-retirement planning Add clear signposting information on Council website to national information on pre-retirement planning Ongoing Directorates Staying informed Understand the access needs of older people so that they can obtain and benefit from services in ways that cater for their requirements and situations Carry out customer profiling of over 50s accessing public services through Waltham Forest Direct; use findings to inform service development and improvement WFD customer monitoring To be confirmed Make information on services and activities available through a variety of media and channels Directorates to understand their customer information requirements and provide information in accessible formats Protocols in place Directorates Ongoing

4 Support digital inclusion so that older people are not disadvantaged Produce a report to understand the issues for digital inclusion across the borough, including the needs of older people Report To be confirmed Promote wellbeing through learning and cultural opportunities Review how to increase participation of people over 50 in range of learning and cultural activities; monitor uptake by equality group No. of people over 50 participating Culture Services Annual Active citizenship and taking part Build social capital by attracting older people into volunteering and community networking opportunities Work with Third Sector providers to support and develop opportunities for volunteering Collect equality monitoring information to ensure that people with disabilities, BME groups, faith communities and people from deprived areas are accessing volunteering opportunities No. of volunteers aged over 50 Residents First Annual Equalities data Residents First Annual Work with older people on the design and development of services and facilities, particulary with those communities not traditionally involved Incorporate priority into new Residents First objectives and work plans Protocols for working with older people Residents First Mar-11 Identify and tackle the barries which result in isolation and loneliness Establish extent of issue within the borough and agree options to tackle this (option to include defining commissioning intentions) Report; contract monitoring of existing Adult Social Care

5 schemes Promote older people as valued and vibrant members of the community and in ways that challenge traditional sterotypes Celebrate contribution of older people in borough by marking national Older Person's Day 1 Oct; lead and coordinate range of activities for older people across services; establish stakeholder planning group to oversee Review role of Older Person's Champion, eliciting views of stakeholders, to give the position greater prominence and clarity of purpose; to agree annual; priorities for targeted work; access support opportunities for Champion via the Ageing Well Programme Older People's Day programme Job description and work programme To be confirmed Adult Social Care Sep-11 Mar-11 Staying healthy and independent Develop co-ordinated services across health and social care, ensuring seamless delivery to residents Implement 'intergrated pathways project' across number of areas including access and referral; intermediate care, hospital discharge. Care pathways Commissioning / Adult Social Care / NHS Public Health

6 Understand our communities better by using health equity audits; social marketing of the most at risk groups, including disabled, black and minority ethnic, groups, deprived groups; a risk stratification tool in primary care to identify chronic disease early. Make prevention everyone's business by embedding it in settings and in the work of frontline workers across the NHS, local authority, third sector, faith communities, local businesses and media. Develop targeted lifestyle activities to meet the different needs of people as they age, such as through Fit Club, Tea dances, guided walking and swimming programmes Build robust evidence base of health needs of at-risk groups in the borough; use data to inform service plans and improvements; develop targeted schemes or programmes to meet needs Raise awareness about the role of prevention across staff in the NHS and Council through a distinct PR campaign. Prioritise and rationalise effective interventions for older people; commission services in alignment with priorities and budgets Provide opportunities for people over 50 to participate in a range of active lifestyles activities Collect equality monitoring information to ensure that activities are being accessed by those targeted and representative of the equality groups, where appropriate User profiling; JSNA Team briefing cascade to staff Take up of provision No. of people over 50 particapting Health Health Health Team Sport & Leisure Annual Feb-12 Feb-12 User profile Sport & Leisure Feb-12

7 Lifetime homes Raise screening awareness through targeted outreach to over 50s to increase early presentation among at-risk groups, working through Health Trainers schemes, the third sector and faith organisations Manage identified risk factors and chronic disease in the community, eg. The expert patient scheme Investigate ways to reduce the number of falls and accidents in the home Build user profile of at risk groups; work with communications and public health workers to target these groups Work collaboratively with GPs to identify their risk patients and ensure appropriate support is in place Commissioned time limited project group to share findings of work with stakeholders; implement a Falls Prevention Pathway Improvement in performance Patient registers Monitoring framework established Health Team Health Team / Primary Care Health / Adult Social Care Sep-11 Develop a right sizing approach to housing older people in a home that fits their needs Increase the number of older people moving from oversized properties into more appropriate sized accomodation Housing and Supporting People Programme to work jointly to advise older people about suitable housing options; gain better understanding of presenting need; inform service development No. of older people downsizing User profiling Housing services Supporting People Programme & Housing Services Annual

8 Explore new and innovative ways to enable older people to access information and services which help them to maintain a secure, safe, comfortable and functional home Improve the co-ordination and provision of housing related information to older people via Waltham Forest Direct; promote full range of housing, energy efficiency and fuel entitlements for older people No. of older people accessing services and entitlements Housing services