THE RULES PART A GENERAL RULES PART B RACING AND SPORTS WAGERING RULES. [Type text]

Transcription

1 THE RULES PART A GENERAL RULES 1. GENERAL 2-5. CLIENT RESPONSIBILITY 6-9. CLIENT IDENTIFICATION REQUIREMENTS TW S RESERVED RIGHTS TERMS UNDER WHICH WAGERS ARE ACCEPTED 44. BONUS BETS AND PROMOTIONS 45. DISPUTE RESOLUTION SETTLEMENT TERMS RESULTS HORSE RACING PART B RACING AND SPORTS WAGERING RULES TW WAGER TYPE RULES JOCKEY CHALLENGE FAVOURITES CHALLENGE 153. RACING SPECIALS MYRACE 162. ODDS V EVENS 163. INSIDE V OUTSIDE 164. GREYHOUND BOX NUMBER CHALLENGE AMERICAN FOOTBALL ATHLETICS AUSTRALIAN RULES FOOTBALL BADMINTON BASEBALL BASKETBALL BOXING & MARTIAL ARTS CRICKET CYCLING DARTS 287. ELECTIONS FANTASY AFL & NRL FIELD HOCKEY 303. FINANCIALS GAA SPORTS GOLF HANDBALL ICE HOCKEY MOTOR RACING 342. MYLINE 343. MYMATCH NETBALL PREMIERSHIP DOUBLES & SPORTS DOUBLES 1

2 RUGBY LEAGUE RUGBY UNION SNOOKER SOCCER SURFING SWIMMING TENNIS VOLLEYBALL WATER POLO WINTER SPORTS YACHTING & SAILING 2

3 PART A GENERAL RULES 1. GENERAL "TW, we, us and our, are references to tomwaterhouse.com, the trading name of Tom Waterhouse (NT) Pty Limited A.C.N a company registered in Australia under the Corporations Act 2001 (Cwlth). TW is licensed by the Northern Territory ( N.T. ) Government in the Commonwealth of Australia to accept wagers by telephone and the Internet on a global basis. By opening a TW Betting Account or placing a bet with TW over the telephone or via the TW website, you agree to be bound by the terms and conditions set out below (the Rules ) so please read the Rules carefully. For the avoidance of doubt, if you do not agree to these Rules, please ensure your account has a zero balance and refrain from using it. The Rules are subject to change without notice and it is the responsibility of any person seeking to rely on the Rules to ensure they are making reference to the most recent Rules by visiting our website at or by contacting TW on In the interpretation of these Rules, no rule of construction shall apply to the disadvantage of TW merely on the basis that TW prepared these Rules or seeks to rely on these Rules or any part thereof. TW may assign, transfer or novate any or all of its rights and obligations under these Rules to any third party at any time without notice to you. You may not assign, transfer or novate any of your rights or obligations under these Rules to any third party. 2. CLIENT RESPONSIBILITY A "Client" is a person who is 18 years or older who has either a TW Member Account or a TW Betting Account. Clients are responsible for ensuring that their records, in particular address, telephone number and payment/bank details, are kept up-to-date. In the event that a Client has not kept their records up to date, TW reserves the right to suspend the Account. Clients with TW Member Accounts will have access to enter TW competitions and are entitled to receive TW promotional material. TW Member Account holders do not have any entitlement to place wagers with TW. TW Member Account holders who wish to place wagers with TW are required to open a TW Betting Account. To open a TW Betting Account, persons must either go through the funding process and deposit money with TW, or be granted a TW Facility in accordance with these Rules. The Client agrees that by registering a TW Member Account or TW Betting Account that their details, including their address, mobile number and mailing address, may be used by TW and William Hill Group companies to keep them informed about products, promotions, services and events of either TW or any William Hill Group company. TW shares personal information only with William Hill Group companies in a strictly controlled manner and does not sell personal information to other companies. For details of William Hill Group companies please see William Hill Group Information. There are limited circumstances in which external organisations may be given access to your personal information. One circumstance is where an Australian governing sporting body requests information of a Client and that information will only be provided to assist in a legitimate inquiry conducted by the Australian governing sporting body to maintain the integrity of the sport. Other circumstances where a Client consents for TW to disclose personal information and as permitted by the Privacy Act 1988 (Cth) are set out below. The information may be used or disclosed: to enable TW to perform its obligations to the Client under TW's Rules; to enable TW to ensure that the Client performs their obligations under TW s Rules; to a credit reporting agency; 3

4 to maintain a credit information file in relation to the Client; to carry out a credit assessment on the Client; for planning, research, promotion and marketing of our products and services; to organisations associated with the provision of our services, such as associated data centres, for marketing and analysis purposes; to a potential purchaser of, or investor in any business conducted by TW; to government and regulatory authorities and other organisations as required or authorised by law; to law enforcement agencies to assist in the prevention of criminal activities. We require these organisations to agree to our Privacy Policy and to strict conditions governing how this information may be used. You maintain ownership rights to your personal information, however in the event of a business transition, such as a merger, corporate reorganisation or a purchaser of part of all of TW s assets, we may transfer your personal information to a successor entity. You will be notified of such a transfer by . If you want to change your contact mechanism (specifying direct mail, telephone or ), or opt out of any communications from TW or any William Hill Group company, you can do so by amending your details on the TW website under Account Details. Alternatively, contact Customer Service on Please see the Privacy Policy for further details. 3. It is the Client's responsibility to ensure that they keep their user name and security details confidential. If a Client suspects that their details may no longer be confidential, they should notify TW immediately, whereupon new details may be given. Upon notification of the new details, TW reserves the right to invalidate any future transactions which utilise the previous details. 4. Clients will be responsible for all wagers in which their user name and security details are used for any activity on their TW Betting Account, unless they have notified TW in accordance with Rule 3 above. Subject to Rule 37, any bet (wager) made by telephone or via the Internet where the user name and security details have been used will be regarded by TW as being valid and may not be changed, cancelled or modified. 5. Clients consent and agree that upon opening a TW Betting Account, information regarding the Client s Betting Account can be sent to the Client by post and/or electronic means, including but not limited to SMS messaging and . For the avoidance of doubt, it is accepted by the Client that there is a risk that information may come into the possession of another person not entitled to receive such information. Accordingly, the Client acknowledges that whilst TW will take all reasonable steps to protect the Client s privacy, it accepts no liability for breach of confidentiality or damages for any loss that the Client may suffer, provided TW can show it communicated to the Client at a physical address, postal address, electronic address or phone number supplied by the Client or later discovered by TW using any information supplied by the Client. 6. CLIENT IDENTIFICATION REQUIREMENTS AND CONSEQUENCES In line with all Australian Financial Institutions under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cwlth), all TW Betting Account holders are required to provide TW with adequate identification for the purposes of complying with the Act. The provisions of the Act provide for Australian Government standards of identification for proof of name, age and residential address. This is the same process required when opening an Australian bank account. Upon registering with TW all Clients consent to have their Identification Details, as provided to TW, passed to organisations for the purposes of TW verifying their Identification Details in compliance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cwlth). Identification Details (ID) means your Name, Address and Date of Birth, as provided to TW upon registration. After registering with TW, TW will automatically and on behalf of the Client, supply the Client s Identification 4

5 Details to a third-party organisation for the purpose of ID verification. If this process is unsuccessful, TW offers Clients two methods of complying with the government regulations. We recommend Option 1. OPTION 1: ONLINE VERIFICATION AVAILABLE TO AUSTRALIAN CITIZENS ONLY Our online identity verification system is for Australian Clients use only. Go to the My Account section of the TW website and click on Not Verified. To make the process easier, we recommend that you have with you any two of the following pieces of information: i. Your Tax File Number; i Your Medicare Card; Your Australian Passport. Please note that TW does not have access to this information as it is collected by a government authorised body for the purposes of complying with Australian Government legislation. In agreeing to use our online verification, all Clients consent to have their name, date of birth and/or recorded address passed to the government agencies selected for the purposes of their identification verification. By accepting these Rules you give consent for TW to disclose your name, residential address and date of birth to a credit reporting agency for the purpose of obtaining an assessment of whether that personal information so disclosed matches (in whole or in part) the personal information held by the credit reporting agency. This process assists us in verifying your identity as required by the Anti- Money Laundering and Counter Terrorism Act The credit reporting agency may prepare and provide TW with such an assessment and may use your personal information including your name, residential addresses and date of birth as contained in any credit information file relating to you and other individuals for the purposes of preparing that assessment. If you disagree with having your identity verified by a credit reporting agency, please contact TW Customer Service on so that we can discuss other options with you. OPTION 2: VERIFICATION USING CERTIFIED DOCUMENT COPIES We require a certified true copy of either: i. A current driver s licence showing current address, photo and date of birth OR i A passport and a Utility provider s statement or invoice, which has been issued within the preceding three months (showing your current name and address). Clear legible copies should be made of the original documents. Clients should print their name and PIN on the copies of the original documents and sign the documents in front of the Certifier. The Certifier should then state "I certify that this copy is a true copy of the original document that I have sighted. v. The Certifier should sign and date the documents and include their: - Full Name - Address - Work telephone and mobile number - Capacity of Certification vi. The documents should then be posted (not faxed) to the address below: Tomwaterhouse.com PO Box 2366 Parap NT 0804 Australia. For a list of who can certify the documents ("Certifiers") go to: Certifiers TW reserves the right to ask for additional information to be supplied if the copies are illegible/unclear, or if we need further information in compliance with government legislation. TW reserves the right, at any time, to request a Client undergo additional identity checks, including but not limited to, re-verification of Client identification and requesting additional identification documents from a Client. 5

6 Failure to provide verification of your identity will result in closure or suspension of your TW Betting Account. Clients who hold a TW Member Account are not required to verify or identify themselves in accordance with this clause; however, they are bound by the rules of individual competitions and, as such, may be required to provide identification at some stage. 7. If a Client's identification is not received by TW within 90 days of activation, or such earlier date as may be specifically requested by TW, the TW Betting Account will be suspended and any balance in the TW Betting Account will remain frozen and will be treated in accordance with the Companies (Unclaimed Assets and Moneys) Act (N.T.). 8. TW may request a Client provide such evidence as TW deems to be required, as is necessary to establish the bona fides of the Client, including but not limited to, a Statutory Declaration outlining details of assets, any bank/credit card accounts linked to the Client s Betting Account and liabilities, together with copies of financial statements, tax returns and assessments.tw may suspend a Client s Betting Account until such time as TW receives and is, in its absolute discretion, satisfied with the evidence provided by a Client. If TW does not receive the requested evidence within the time frame specified by TW (which may be prior to the period of 90 days mentioned in Rule 7), or where TW does not, in its absolute discretion, deem that evidence to be satisfactory, TW may close the Client s Betting Account without further notice to the Client. 9. Under the terms of our Northern Territory Licence to Conduct the Business of a Sports Bookmaker, if a TW Betting Account is suspended under Rule 7 or 8, all bets will stand. For information on the type of identification that is accepted by TW and how to get this information to us, please visit: Client identification requirements and consequences 10. TW S RESERVED RIGHTS Subject to our Northern Territory Licence to Conduct the Business of Sports Bookmaker, TW reserves the right (at any time), to refuse any wager or part of a wager without giving a reason, if any one or more of the following occur: (a) (b) (c) (d) the Client is less than 18 years of age; the Client is betting on behalf of a person who is less than 18 years of age; and/or the Client is in breach of these Rules; TW considers it is expedient or necessary to do so in its absolute discretion 11. TW cares strongly for its public reputation and does not permit persons under the age of 18 years to hold a TW Betting Account or a TW Member Account. If your children have access to the computer you are using to log into TW's Internet service, we recommend the installation of a child protection software package (e.g. Cyber Patrol, Net Nanny). 12. In addition, TW reserves the right to close a Client s TW Betting Account and refund the balance of their account without further explanation. In this event, outstanding wagers will be honoured, unless the TW Betting Account has been used for any suspected fraudulent transaction or purpose in which case outstanding wagers will be void. 13. A Client is deemed to have accepted these Rules and TW's Privacy Policy by opening a TW Betting Account or by placing a wager with TW via the telephone or via the TW website, mobile sites or Apps. Clients can view the Privacy Policy on the TW website at Privacy Policy or request this in writing. TW reserves the right to change, amend or add to these Rules and TW's Privacy Policy as it sees fit without 6

7 providing further notice other than posting the current Rules or Privacy Policy on the TW website It is the Client s responsibility to ensure that they keep up-to-date with the current Rules of Betting. 14. TW reserves the right to provide Australian governing sporting bodies, upon their request, with: (a) records or documents in the possession or control of TW (excluding bank account details, credit card details and government identifiers) relating to betting transactions of the Client; and (b) the names, contact details and similar identifying information in the possession or control of TW relating to Clients. Such information will only be provided to assist in a legitimate inquiry conducted by the Australian governing sporting body to maintain the integrity of the sport. For the avoidance of doubt, the Client consents to TW providing the above information to an Australian governing sporting body. "Australian governing sporting bodies" means any organisations charged with the administration of Thoroughbred Racing, Harness Racing, Greyhound Racing, NRL, AFL, Tennis, Golf, Rugby Union, Basketball, Cricket, Netball and Soccer throughout Australia. 15. Notwithstanding anything contained elsewhere in these Rules, but subject to our Northern Territory Licence to Conduct the Business of a Sports Bookmaker, if TW publishes, posts or quotes any incorrect betting information for any sporting event, such as posting wrong dividends or lines, then regardless of the cause or source of such error: (a) Such wagers will be void if the error is identified prior to the commencement of the event and notified by TW to the most recent telephone or facsimile contact number or address supplied by a Client, whose wager on that event has been accepted or confirmed by TW. If the wager is part of a multiple bet, the wager will then be recalculated without the team/competitor which had the error; or (b) The wager on the event shall stand if the error is identified only after the commencement of the event or for any other reason not notified to the Client's point of contact prior to commencement of the event. The only exception to this is where TW can demonstrate that the error was manifest or obvious, or that the Client otherwise should reasonably have been aware of the error when the wager was placed. If a Client has been paid winnings in error, TW shall be entitled to issue the Client with an invoice demanding repayment. In such circumstances, the invoice shall be evidence that the amount is due and payable. 16. Notwithstanding anything in these Rules and for the avoidance of doubt, a TW Betting Account may go into debit as a result of the normal operation of the Account, notwithstanding that the Account has not been granted a TW Facility. If a Client Account does go into debit, the Client shall be responsible for repaying TW the debit balance and TW shall be entitled to issue the Client with an invoice demanding repayment. In such circumstances, the invoice shall be evidence that the amount is due and payable. 17. TW has made considerable efforts to ensure its sports betting business operates in a fair, prompt and accurate manner. Save to the extent permitted by law (and only to such an extent), TW excludes all warranties (express or implied) relating to its sports betting business and shall not have any liability for direct, indirect or consequential loss, damage, expense or injury suffered by any Client. 18. Subject to Rule 17, TW's liability in respect of any claim or loss shall be limited in amount to the relevant wager placed by a Client. 19. TW reserves the right to void any or all wagers made by any individual or group of people acting together either in an attempt to defraud TW or to gain financial benefit through the manipulation of Tote-based dividends or 7

8 official starting prices. This can include persons, relatives, organisations, bookmakers and their employees. 20. All wagers are placed and received in the Northern Territory in the Commonwealth of Australia. These Rules shall be governed by and construed in accordance with the Laws of the Northern Territory and each Client irrevocably submits to the exclusive jurisdiction of the Northern Territory Courts in respect of any Dispute or matter arising from these Rules. In these Rules, a Dispute includes any dispute or matter between TW and a Client arising from these Rules or relating to the products and/or services provided by TW to Clients. Where a Dispute cannot be resolved between TW and a Client, the Dispute must be dealt with in accordance with the Dispute Resolution provisions set out in Rule 45. Court or arbitration proceedings in relation to a Dispute must not be commenced until the Dispute Resolution procedure in Rule 45 has been followed, unless urgent interlocutory relief is sought. 21. TW does not warrant or imply that participation in wagers complies with the legal requirements of any state or country other than the Northern Territory. Clients must satisfy themselves (and assume full responsibility) for the legality of: (a) applying to TW for a TW Betting Account; (b) remitting funds by credit card or other permitted means to a TW Betting Account; (c) placement of wagers with TW; and (d) receiving winnings from TW. 22. A Client may only have one TW Betting Account, unless otherwise agreed to by TW. If a Client has additional TW Betting Accounts, then the TW Betting Account Balances of all associated TW Betting Accounts shall be transferred into the original TW Betting Account and: (a) (b) if, after the transfers, the original TW Betting Account has a debit balance, then TW shall be entitled to receive payment for the debit balance immediately; or if, after the transfers, there is a credit balance in the original TW Betting Account, the credit balance will be held by TW until such time as a determination has been made by TW as to whether or not there has been a breach of these Rules. 23. The regulatory authority is the Northern Territory Racing Commission, or such other authority authorised by the Laws of the Northern Territory for that purpose. 24. If a Client receives a bonus that requires a deposit to be made to claim the bonus, both the deposit and the bonus must be wagered. TW reserves the right to remove the bonus and refund the remaining balance should a Client be in breach of these conditions. 25. TW reserves the right to withhold funds from Clients who have not completed the identification process. Funds will be released as soon as this process has been completed. TW requires that any withdrawal of funds from a Client s Betting Account must be made to a financial institution account in the name of the Client. TW reserves the right to request documentary evidence of a Client s financial institution account information prior to releasing funds to a Client. 26. Subject to the conditions of our Northern Territory Licence to Conduct the Business of a Sports Bookmaker, TW 8

9 reserves the right to refuse any wager. 27. Unless otherwise agreed at the time of striking a Futures Wager, TW reserves the right to cancel or void any Futures Wager if the Client does not settle the wager in accordance with the Settlement Terms contained in these Rules. A Futures Wager is a wager in which the event occurs after the Settlement Period in which the wager was struck. 28. TERMS UNDER WHICH WAGERS ARE ACCEPTED Clients must be 18 years of age or older. 29. (a) Except in the case of "In the Run" wagering, wagers will be accepted up to the advertised start time, actual start time, or such earlier time as dictated by TW. (b) Except in the case of "In the Run" wagering, if a wager is inadvertently accepted in respect of an event after its start time, the wager shall be deemed to have been made invalidly and will be refunded to the Client. For the purpose of this clause, "inadvertently" means that TW had no knowledge that the event in question had started and the wager was accepted in good faith. (c) "In the Run" means placing a wager on a TW-nominated market after an event has commenced and is in progress. (d) In such cases, once an event has commenced, the event market will close and a new "in the run" market will commence. (e) TW may take "In the Run" bets on TW-nominated events. In such circumstances, markets may be displayed on the website as "Live Betting" and TW Betting Account holders can call our office to obtain markets. In compliance with the Interactive Gambling Act 2001 (Cwlth) "in the run" wagers will not be accepted over the Internet and may only be accepted over the telephone. 30. Clients should check their Account Balance each time they log on to their TW Betting Account or at the time they place their wager via the telephone or via the internet. In the event of a query, it is the Client's responsibility to notify TW at the earliest opportunity and provide the Client's own record of transactions since the TW Betting Account Balance was last verified. 31. When making a wager via the telephone it is the Client's responsibility to quote the correct user name and Personal Identification Number (PIN). Wagers, when made over the telephone by the Client, will be read back to the Client by the TW telephone operator. A wager is accepted when a Client either indicates agreement with a wager after it has been read back to the Client; or if the Client does not indicate any disagreement with the wager confirmation details, as read back to the Client and the call is terminated. 32. A wager via the internet is accepted by TW when a Bet Receipt number is issued through the TW website or app to the Client after the Client has selected Finalise Bets on the TW website or app in relation to their selected wager. 33. Unless otherwise stated, subject to Rule 34, TW may not accept any wager via the telephone made in relation to Thoroughbred, Harness and Greyhound Races where the wager is less than $ Unless otherwise stated, TW may not accept a wager via the telephone in relation to an approved sporting event 9

10 where the wager is less than $ The minimum wager via the Internet is $1.00 for all wagers, with the exception of TW Exotics which are $ TW shall make a recording of all telephone calls with Clients including where Clients place a wager, lodge a dispute, or there is a discussion regarding any aspect of their account. The Client acknowledges this and agrees to such recordings being made and, where a dispute occurs which cannot be resolved by TW, the Client agrees that the relevant recordings and/or any records of a Client's transactions via the Internet may be made available to the regulatory authority to enable the dispute to be determined in accordance with these Rules. 37. Clients are unable to cancel or change a wager once the wager has been placed and the acceptance confirmed, unless the Client informs TW as soon as practicable after the wager was struck (but before the event has commenced) that the wager was made in error. In such circumstances the Client must demonstrate that the initial wager was made in error and the initial wager shall only be voided and replaced with another wager at the sole discretion of TW. 38. In the case of internet wagers, TW has absolute discretion over which odds, prices or lines ( Odds ) it may choose to offer a Client. TW reserves the right to refuse to accept a wager in its absolute discretion. All Odds (including fixed odds) displayed on the TW website or apps are indicative only until the Client has logged in to their account, and may change before the wager is accepted by TW. The only Odds offered by TW are those that are displayed after the Client has logged in, and at the time the wager is confirmed by a Client. All Odds offered to a Client are subject to the wagering limits as described in these Rules, and are subject to variation until the time a wager is accepted by TW. For tote derivative products the final price is not known until dividends are declared. 39. In the case of telephone wagers, TW has absolute discretion over which Odds it may choose to offer a Client. The Odds offered by TW are those outlined to the Client by the telephone operator at the time of the Client making the wager. All Odds offered to a Client are subject to the wagering limits as described in these Rules, and are subject to variation until the time a wager is accepted by TW. For tote derivative products the final price is not known until dividends are declared. 40. Win/Place wagers placed on the Internet must be the same stake for the win and place portion. 41. Unless otherwise agreed in writing by TW and subject to any legal requirement to be compelled to pay out on certain wagers at a given amount: (i) the maximum amount that may be paid out on any telephone wager is, in the case of a win wager or win/place wager (either single or multiple wagers) - $500,000. In addition, all multiple wagers are subject to a maximum win of 20,000 times the Client's wager; (ii) the maximum amount that may be paid out on any telephone wager is, in the case of a place wager - $250,000; and (iii) The maximum telephone wager (or series of telephone wagers) that TW is compelled to accept at the Odds it offers, is that wager amount so prescribed by law that when applied to the applicable Odds offered and the circumstances of the wager, would result in the maximum amount TW is compelled by law to pay out on any wager or series of wagers (betting limits). Displayed at Appendix C to these Rules are the details and circumstances of the betting limits it is asserted TW is compelled by law to adhere to. The disclosure of the details of these betting limits is not an agreement by TW with the Client, and is not an acknowledgment or admission by TW that: (a) TW accepts it is compelled to adhere to the betting limits; (b) TW is under any legal compulsion to adhere to the betting limits; (c) TW s rights to refuse to accept any wager, or suspend, restrict or close a Client account is in any 10

11 way reduced, restricted or diminished; or (d) TW is required to display the betting limits. 42. Unless otherwise agreed in writing by TW, and subject to any legal requirement to be compelled to accept a wager at a given amount, (regardless as to whether the wager is accepted via the Internet at the time of placing the wager): (i) (ii) the maximum amount that may be paid out on any internet wager is, in the case of a single win wager or a win/place wager - $50,000; the maximum amount that may be paid out on any internet wager that is a multiple win wager is $100,000 or 20,000 times the Client's wager (whichever is the lesser); (iii) the maximum amount that may be paid out on any internet wager is, in the case of a place wager - $25,000; (iv) The maximum internet wager (or series of internet wagers) that TW is compelled to accept at the odds it offers, is that wager amount so prescribed by law that when applied to the applicable Odds offered and the circumstances of the wager, would result in the maximum amount TW is compelled by law to pay out on any wager or series of wagers (betting limits). Displayed at Appendix C to these Rules are the details and circumstances of the betting limits it is asserted TW is compelled by law to adhere to. The disclosure of the details of these betting limits is not an agreement by TW with the Client, and is not an acknowledgment or admission by TW that : (a) (b) (c) (d) TW accepts it is compelled to adhere to the betting limits; TW is under any legal compulsion to adhere to the betting limits; TW s rights to refuse to accept any wager, or suspend, restrict or close a Client account is in any way reduced, restricted or diminished; or TW is required to display the betting limits. 43. All-In Betting means regardless of whether or not a particular competitor starts or completes the event in which a bet is placed, all bets stand and no refunds shall be payable or deductions apply. 44. BONUS BETS AND PROMOTIONS (a) A "New Client Bonus Promotion" means a promotion whereby a new Client is given a Bonus Bet as specified in the promotion when opening a new TW Betting Account and successfully completing a pre-determined action as specified in the promotion. Pre-determined actions may include, but are not limited, to making a first deposit or placing a first bet. (b) A Deposit Bonus Promotion means a promotion whereby a Bonus Bet is placed in a TW account when a client responds to a Deposit Bonus Promotion by deposing a minimum amount in the Client s TW Betting Account, as specified in the promotion. (c) A Winning Bonus Promotion means a promotion whereby additional capped winnings (excluding stake) are paid to a Client in the form of a Bonus Bet on markets specified in the promotion. These include, but not limited to, 10% Winners Bonuses promotions. (d) A Refund Promotion means a promotion whereby a Client s bet stake is refunded to a Client (in the form of a cash credit or a Bonus Bet credit to a TW Betting Account) as specified in a promotion. (e) A Reward Bonus Bet Promotion means a promotion whereby a Bonus Bet is placed in a TW Betting Account as a result of the Client successfully completing a pre-determined action as specified in a promotion, and includes a Matched Stake promotion. (f) The promotions referred to in paragraphs (a), (b), (c), (d), and (e) are collectively referred to in these Rules as Bonus Promotions. (g) The New Client Bonus Promotion is only available to Australian and NZ residents, however it excludes New South Wales residents who have joined as a result of responding to an advertisement published in New South Wales detailing an inducement to open a TW Betting Account and excludes residents of Victoria, South Australia and Western Australia. 11

12 (h) Only one New Client Bonus Promotion can be entered per Client (and a Client can only have one Betting Account with TW). (i) Unless otherwise agreed only one New Client Bonus Promotion can be entered for each residence/ip address/computer and each Client must fund their TW Betting Account using their own credit card or own bank account or payment method. (Note: Proof of residency is part of the identification process). (j) For the New Client Bonus Promotion, Bonus Bets will only be awarded on the first funding of the TW Betting Account, or the first settled bet being placed on the TW Betting Account, or such other predetermined action first being successfully completed by the Client, as specified in the promotion (whichever pre-determined action is specified in the promotion) (k) A new Client who deposits funds into their account using POLi will not qualify for the New Client Bonus Promotion. (l) You are strictly prohibited from using Bonus Bets across William Hill Group companies (including Sportingbet Pty Ltd and Centrebet Pty Ltd) to facilitate arbitrage. Where TW, in its absolute discretion, deems you have deliberately used Bonus Bets as an attempt to gain through arbitrage, any Bonus Bets and any winnings from such Bonus Bets will be forfeited and deducted from your account balance without warning or notice. (m) Any promotion that may result in the awarding of Bonus Bets can only be entered once per Client/residence/IP address/ computer/smartphone/tablet. TW may determine, in its sole discretion, whether it believes different entries or accounts are associated with the same person. (n) Bonus Bets may be used on any Sports or Racing market available at the time of placement, unless otherwise specified in the specific promotion terms and conditions. Only one Bonus Bet (from any promotion) can be used per event or match. (o) Minimum Bonus Bet wager is $10. If there is less than $10 in the Bonus Bet wallet then the whole amount must be used at once. If the Bonus Bet wallet contains more than $10 then the Bonus Bet wager can be $10 or more. (p) For winning Bonus Bets, winnings will be paid excluding the initial Bonus Bet stake. This means that if a Bonus Bet to the value of $100 is placed on a selection paying $2.15, the net winnings paid will be $115, (i.e. $215 less the $100 Bonus Bet). (q) Prior to any withdrawal, both the deposit and any winnings accrued via Bonus Bets must be turned over at least once (1x) at odds of $1.50 or greater per $1 bet. In addition, all identification requirements must have been completed by the Client. (r) Bonus Promotions are intended for recreational gamblers only. Clients considered to be abusing Bonus Promotions by any means (or breaching these terms and conditions) may have Bonus Bets and any winnings from such Bonus Bets cancelled or revoked. (s) If the identification requirements have not been met within 90 days of opening a TW Betting Account, the Betting Account will be suspended and Bonus Bets and/or any winnings resulting from Bonus Bets will be declared null and void. (t) The maximum winnings payable on any $100 Bonus Bet is $10,000 (i.e. maximum odds of $101). (u) A Bonus Bet will expire seven (7) days after the Bonus Bet has been awarded if it has not been used (the event can be any time in the future), unless otherwise specified in the promotion s terms and conditions. (v) TW reserves the right to cancel, change or suspend any promotion at any time without notification. (w) A Bonus Bet resulting from inserting a Promotional Code or Voucher for any promotion is subject to the same terms and conditions as general Bonus Promotions, unless otherwise specified in the promotion s terms and conditions. (x) Bonus Promotions may include specific terms and conditions related to when Bonus Bets can be used, i.e. restricted to use on specific events, or with a specific expiry date and Clients should read the restrictions, if any, disclosed in any additional terms and conditions. Bonus Bets cannot be used to earn additional Bonus Bets. 45. DISPUTE RESOLUTION If any Dispute cannot be settled satisfactorily between TW and the Client, the Dispute must be referred to a representative of the Northern Territory Racing Commission at gamblingdisputes@nt.gov.au for final determination. Where a Dispute relates to a wager, the wager will be adjusted in accordance with the Commission s final determination. 12

13 46. PAYMENT TERMS Winnings will be credited to a Client s TW Betting Account following confirmation of the final result. Should funds be credited to a TW Betting Account in error for any reason, it is the Client's responsibility to notify TW of the error without delay and the Client shall return to TW any funds credited in error. Any wrongful credited amounts are immediately due and payable by the Client to TW regardless as to whether any funds have been paid to the Client following the error or the Client has made wagers that negatively affect their Account Balance. 47. In relation to TW Betting Accounts: (a) (b) (c) (d) (e) (f) (g) each Client will be issued a TW Betting Account, before wagers are accepted; with the approval of TW, a Client's TW Betting Account may be granted a "TW Facility"; a TW Facility is the maximum permissible debit balance for a TW Betting Account; TW and the Client are required to pay the "Account Balance". An Account Balance is a debit balance, credit balance or nil balance; the Account Balance is the difference between; i. the sum of the unsettled wagers and settled unsuccessful wagers made by the Client and any payments or transfers out of the Client's TW Betting Account; and i the sum of any Client Deposits and settled winnings payable by TW, for all Payment Periods. If the sum (after taking into account applicable adjustments) of subparagraph (i) exceeds the sum in subparagraph (ii), then there is a debit balance. If the sum (after taking into account applicable adjustments) of subparagraph (i) is less than the sum in subparagraph (ii), then there is a credit balance; Unless otherwise agreed, for Clients that have been granted a TW Facility, the Payment Period shall be weekly and the Account Balance shall be paid within 7 days of the end of the preceding betting week (being the week ending at midnight on Sunday); and for TW Betting Accounts without a TW Facility, the Client may request any credit balance be paid to him/her by making a winnings claim. Any winnings claims are subject to any bonuses granted by TW. 48. Payment means the full payment of an Account Balance for a Payment Period; and if there are unpaid Account Balances for prior Payment Periods, then those prior Payment Periods must also be paid. 49. For the avoidance of doubt, the granting of a TW Facility is not to be taken as provision of consumer credit by TW, but rather as the granting of time by TW, to the Client, to allow the Client to pay its TW Facility by the end of the Payment Period. 50. Where a Client has been granted a TW Facility in accordance with Rule 47(b) above, the Client may be refused wagers by TW if their Account Balance at any time exceeds their TW Facility or if the effect of that wager would cause the TW Facility to be exceeded. If TW, in its discretion, allows a Client to make a wager even though the TW Facility may be exceeded, the Client shall pay his/her resultant Account Balance when due. 51. For the avoidance of doubt, it is the Client's responsibility to monitor the balance of their TW Betting Account and if, for whatever reason, the Account Balance exceeds their TW Facility, it is the Client's responsibility to ensure that all amounts in excess of the TW Facility is paid in accordance with these Rules when due. 52. Where a Client has not been granted a TW Facility, the Client may be refused wagers by TW if their Account Balance at any time is in debit or if the effect of any wager would cause the TW Betting Account to go into debit. 13

14 53. In the event that a Client also hold a Betting Account with any other William Hill Group Company (such as Sportingbet Australia Pty Limited or Centrebet Pty Limited), the Client agree that TW can, without the Client s prior consent, set off and/or apply the credit balance of the Client s Betting Account held with such other William Hill Group Company against any debt owed by the Client to TW. 54. RESULTS Where an event or match is postponed and rearranged to take place within 48 hours of the original scheduled starting time, all wagers will stand. If the event or match is rescheduled to take place more than 48 hours later than the original scheduled start time, all wagers will be void and stakes refunded. Affected multiples will be recalculated, excluding that leg. Please note that individual sports rules stating a different time period will override this Rule. 55. In the case of sports betting and all other contests that involve a set length of play or time limit, players must play and the event must run to the conclusion of the designated time, to be considered official for betting purposes. Please note that individual sport rules that state otherwise will override this Rule. 56. Unless otherwise stated in the event description or individual sport rules, overtime periods or extra time periods will count towards the final result, except in relation to soccer (see individual sport Rules for soccer below). Other individual markets noted as excluding extra time or overtime, and individual sports rules stating that extra time or over-time does not count will override this Rule. 57. For multiple wagers, if any leg/legs are void, the multiple wager will be recalculated excluding the voided leg/legs. 58. Unless otherwise stated, TW does not offer traditional Each-Way betting. The specific Rules for "Win and Place" for horse racing wagers are as follows: (a) (b) (c) (d) (e) where there are 10 or more runners in a race and no Odds-on-Favourite, traditional Each-Way betting is offered by TW, dividends shall be calculated in accordance with NSW Thoroughbred Racing Board Rules of Betting. where there are 8 or 9 runners in a race, a place dividend shall be paid on 1st, 2nd and 3rd and where the Client takes "Fixed Odds Each Way", the dividend paid for a place shall be equal to the Tote Place dividend declared in the state in which the race is run; where there are 5, 6 or 7 runners in a race, a place shall be paid on first and second places only and where the Client takes Fixed Odds Each Way, the dividend paid for a place shall be equal to the Tote Place dividend declared in the state in which the race is run where there are less than 5 runners in a race, the wagers shall be "Win Only"; and for the avoidance of doubt where there is an Odds-On Favourite in the field, regardless of the number of runners in the field, win and place wagers will be accepted and the dividend paid for a place shall be equal to the Tote Place dividend declared in the state in which the race is run. 59. When betting Each-Way, the place portion of the wager must be equal to or less than the win portion of the wager. 60. When wagering All-Up, there is to be no backwards betting. In the event that a wager is accepted that includes backwards betting, the wager will be accepted in the order that the race legs are running. An All-Up wager may only be up to four legs. Should one of the selections of the All-Up be scratched, the wager on the remaining selection and the initial stake will stand. 14

15 61. When making an All-Up bet, this shall include the original wager plus the winnings from the subsequent race legs. 62. Unless otherwise agreed with TW, the maximum that a Client can win from an All-Up wager is AUD$50, A Dead-Heat occurs when two or more competitors are officially declared to have finished equal. This applies to both winners and place getters in a single event. Unless otherwise stated, the following rule, known as the Dead- Heat Rule applies: (a) In the event of a Dead-Heat where dividends were not offered by TW on such an outcome, bets will be paid at the face value of the ticket divided by the number of competitors tying for that place; (b) In any event for which each way betting is available, place ties will be paid such that the place portion of the face value of the ticket is multiplied by the remaining number of places available and divided by the number of competitors tying for those available number of placings; (c) In the event of a Dead-Heat where odds were offered by TW on such an outcome, then all win or place bets are losers and the draw option is paid as the winner; (d) in the event that there is a Dead-Heat in an Australian horse or harness race, and a protest occurs and is subsequently upheld, the payout on the runner that is relegated will be half the face value of the ticket. This Rule 63(d) applies to Internet wagers only. 64. HORSE RACING Where a race meeting is transferred from one racecourse to another, all betting Rules will apply as if the meeting was not transferred. 65. If a race meeting is postponed, all wagers on the postponed meeting are cancelled. 66. Where a race meeting is transferred from one racecourse to another, the limit shall be for the course on which the meeting should have been held. 67. In the event of a horse being withdrawn late by order of the stewards, all wagers will be paid as stewards direct, including deductions on remaining runners. 68. For all horse racing events, if a wager is inadvertently accepted in respect of an event after its start time, the wager shall be deemed to have been made invalidly and the wager will be refunded to the Client s Account. For the purpose of this clause, "inadvertently" means that TW had no knowledge that the event in question had started and the wager was accepted in good faith. 69. We reserve the right to refuse the whole or part of any wager. 15

16 PART B RACING AND SPORTS WAGERING RULES 70. TW WAGER-TYPE RULES General The TW products and wager types are intended for bona-fide Clients, that is, those Clients who act at all times in good faith, sincerely, without fraud and who place wagers with TW for the purpose of recreation and entertainment. 71. A reference to Tote means the NSW TAB, TAB Vic or TattsBet. A reference to Australian Totes means the NSW TAB, TAB Vic and TattsBet. 72. For races within Australia, a reference to Home Tote Dividend means the Win or Place dividend declared in the state in which the race is run with a maximum dividend of $101. In relation to races held in Europe, Africa or the Americas, Home Tote Dividend is defined as the dividend declared by NSW TAB, TAB Vic, TattsBet or Middle Tote as made available by TW at the time the wager is placed. For all other overseas races, Home Tote means NSW TAB. 73. A reference to the Field Size Rule sets out how place dividends are paid. For all races within Australia and overseas the Field Size Rule is as follows: (a) (b) (c) where there are 8 or more runners in a race, a dividend shall be paid on 1st, 2nd and 3rd places; where there are 5, 6 or 7 runners in a race, a dividend shall be paid on 1st and 2nd places only; and where there are less than 5 runners in a race, the wagers shall be Win Only. 74. (a) A reference to Win/Place Fixed Odds" means the price quoted by TW of a specified runner at the time of placing the wager. (b) Win/Place Fixed Odds refers to the Fixed Price quoted by TW of a specific runner prior to placing a wager. These odds are fixed at the time of placing the wager. All Fixed Win/Place wagers are subject to the Field Size Rule (Rule 73). If a Fixed Price wager is struck once the Final Field is declared, such wagers are subject to scratching and deductions. (c) All deductions applied by TW on Fixed Odds wagers struck after official opening prices have been announced will be sourced from the racetrack of race origin or, where applicable, with Tattersalls Committee Rules on Betting Rule 4. (d) In the event of a field reducing in size from 8 runners to 7 or less runners, for wagers placed via the Internet, TW will pay three dividends on all fixed odds place bets struck prior to the field being reduced. These wagers will be subject to relevant deductions as declared by the stewards. (e) In the event of a field reducing in size from 5, 6 or 7 runners to less than 5 runners, for wagers placed via the Internet, TW will pay two dividends on all fixed odds place bets struck prior to the field being reduced. These wagers will be subject to relevant deductions as declared by the stewards. 16

17 (f) In the event of a field reducing in size from 10 or more runners to 9 runners or less, for wagers placed via the telephone, TW will pay three dividends on all each way fixed odds bets struck prior to the field being reduced. These wagers will be subject to relevant deductions as declared by the stewards. In the event of there being an odds-on runner in the field at the time the wager was struck then the place portion is paid at Tote odds regardless of field size as per Rule 58. (g) If a client places a Fixed Odds Place wager over the Internet and there is only 5, 6 or 7 runners then TW only pays 1 st and 2 nd regardless of whether the Tote pays 1 st, 2 nd and 3 rd dividends courtesy of late scratchings. 75. Selected Tote means either the NSW TAB, TAB Vic, TattsBet or Middle Tote dividends as made available by TW and/or chosen by the Client at the time of making a wager. Additionally, for overseas races in Europe, Africa and the Americas the "Selected Tote" means either the NSW TAB, TAB Vic, TattsBet or Middle Tote dividends as made available by TW and/or chosen by the Client at the time of making a wager. If no Australian Tote dividends were made available by TW and/or chosen by the Client at the time of making the wager, the Selected Tote is considered the official totalisator at the track where the race is held, and their rules governing dividends and winning combinations will be applied. 76. A reference to SP means the official Bookmakers' Starting Price. 77. A reference to Middle Tote means the Australian Tote with the second highest official Win dividend. 78. The maximum win dividends payable for Home Tote, Selected Tote and Middle Tote are: (a) (b) (c) $26 for Greyhound Racing; $51 for Harness Racing; and $101 for Thoroughbred Racing. 79. Where these Rules state that a dividend is to be paid as declared by a particular Tote, and that Tote fails to declare a dividend within ten (10) minutes of other Australian Totes declaring a dividend, TW will pay the dividend which is the higher of the dividends that were declared by the other Australian Totes. 80. Tom s Div Betting Rules When placing a Tom s Div Win wager on a thoroughbred you will receive the better of the dividends declared by the three Australian Totes or the Official Starting Price (SP). For Win/Place wagers, Tom s Div will provide the best dividend declared by the three Australian Totes or the SP for the Win and the better of the dividends declared by the three Australian Totes for the Place portion. Where the SP is not available for a particular race, Tom s Div will provide the best dividend declared by the three Australian Totes. Tom s Div is available on all Metropolitan Thoroughbred meeting (Sydney, Melbourne, Brisbane, Adelaide and Perth) and major Provincial meetings also as nominated by TW. 81. The maximum dividend paid out under Tom s Div is $ Unless otherwise stated by TW, the maximum net winnings paid out under Tom s Div is $50,000. The balance of the winnings is paid using the Home Tote Dividend. 17

18 83. Place dividends will be paid in accordance with the Field Size Rule. 84. Best Tote Betting Rules Best Tote is available on non-metropolitan Thoroughbred meetings via the internet, iphone, Android app and mobi. Best Tote is available on all Australian Metropolitan Thoroughbred meetings (Sydney, Melbourne, Brisbane, Adelaide and Perth) and selected mid week Provincial Thoroughbred meetings (as nominated by TW) via the telephone. When placing a Best Tote Win only wager on a thoroughbred you will receive the better of the dividends declared by the three Australian Totes. For Win/Place wagers, Best Tote will provide the best dividend declared by the three Australian Totes for the Win and the Middle Tote dividend for the Place portion. 85. The maximum dividend paid out under Best Tote is $201. Best Tote winnings will be awarded to Client s accounts upon settlement of the event post correct weight being declared. 86. Place dividends will be paid in accordance with the Field Size Rule. 87. Best Odds Betting Rules Placing a Win Only or Win/Place Best Odds wagers on Australian Racing, either on the Internet or via the Telephone, guarantees the better of the official Bookmaker s SP and the official Win dividend declared by a Tote as nominated by the Client at the time the wager is placed. Placing a Win Only or Win/Place Best Odds wager on overseas races, either on the Internet or via the Telephone, guarantees the dividend declared by a Tote as nominated by the Client at the time the wager is placed. 88. Place dividends will be paid in accordance with the Field Size Rule. 89. When there are 10 or more runners and no Odds-On-Favourite in the field and the SP is greater than the nominated official win Tote dividend, the place dividend for that placed runner shall be ¼ of the official SP. Where there are less than 10 runners or an Odds-On-Favourite in the field, the place dividend shall be equal to the nominated Tote place dividend. 90. Where there are 10 or more runners and no Odds-On-Favourite in the field and the SP is less than the nominated official win Tote dividend, the place dividend for any placed runner shall be equal to the nominated Tote place dividend. Where there are less than 10 runners or an Odds-On-Favourite in the field, the place dividend shall be equal to the nominated Tote place dividend. 91. Middle Tote and Selected Tote Betting Rules Subject to stated limits, Middle Tote and Selected Tote is available for Harness, Greyhound Racing and selected Thoroughbred Racing venues on the Internet and Telephone on the following bet types: (a) Win; 18

19 (b) (c) (d) (e) (f) Place; Quinella; Exacta; Trifecta; First Four. The maximum payout for Harness Racing, Greyhound Racing and selected Thoroughbred Racing venues where Middle Tote or Selected Tote is offered on the Telephone on the following win and place bets is AUD$20,000 per Client per event. Limits for other Middle Tote or Selected Tote bet types can be found at Limits and Availability for all TW Exotics 92. Subject to stated limits, where offered for win bets or TW Exotics bets, Middle Tote guarantees placings and dividends that are at least equal to the placings and dividends as declared by the Tote with the second highest dividend. 93. (a) For New Zealand horse racing, if there is no Tote covering the race, then Middle Tote guarantees a dividend that is at least equal to the dividend paid by the New Zealand Tote. (b) For races held in Europe, Africa or the Americas (including harness/trot racing, and greyhound racing), Middle Tote guarantees for win, place and exotic bets a dividend at least equal to the dividend declared by the official totalisator at the track where the race was held. (c) Exacta and Trifecta wagers taken for races held in the United Kingdom and Ireland will pay official industry CSF (computer straight forecast) and Tricast dividends respectively if fixed odds are offered for those bet types, otherwise the dividend will be paid at the Home Tote Dividend (ie the dividend declared by NSW TAB, TAB Vic, TattsBet or Middle Tote, as made available by TW at the time the wager is placed). 94. The Place portion of any Middle Tote wager will be paid at a price equivalent to the second highest place dividend as declared by a Tote for the selected runner. For New Zealand horse racing, if there is no Tote covering the race, then Middle Tote guarantees a dividend that is at least equal to the place dividend paid by the New Zealand Tote. 95. Top Fluc Betting Rules Available on most metropolitan meetings, Top Fluc pays the best of the official on-course Bookmakers fluctuations. Top Fluc wagers can be placed up to 30 minutes prior to the advertised start time of each race. 96. Unless otherwise agreed, Top Fluc wagers are to win a maximum of $20, Where a Client places a wager that would result in the Client winning more than the limits stated above on a Top Fluc bet, the balance of the stake that would result in a win in excess of the limits will be placed at the official SP, with a maximum dividend of $ Place dividends will be paid in accordance with the Field Size Rule. 99. Place dividends will be paid at the Home Tote Dividend Where there is an Odds-On-Favourite in the field, Win/Place wagers will be accepted and the dividend will be paid at the Home Tote Dividend rate When betting Win/Place, the place portion of the wager must be equal to or less than the win portion of the wager Starting Price Betting Rules Starting Price (SP) is the official and final bookmakers price as transmitted by the Australian Pricing Network up until the advertised start time of the race. It is available for Thoroughbred Racing via telephone betting. 19

20 If a Win or a Win/Place wager is placed as the Starting Price, the Win portion will be paid at a rate equal to the official on-course Bookmakers starting price Place dividends will be paid in accordance with the Field Size Rule Where there are less than 10 runners, the Place portion will be paid at the official Place dividend equal to the Home Tote Dividend. Where there are 10 runners or more, the Place portion is paid at the standard Each Way dividend ie. ¼ the odds Where there is an Odds-On-Favourite in the field, all Place wagers will be paid at the final Place dividend equal to the Home Tote Dividend, regardless of the number of runners Starting Price Insurance (SPI) Starting Price Insurance (SPI) is available on all listed and group races and guarantees that if the official Starting Price (SP) is greater than the fixed price taken, the higher of the two dividend will be paid for the Win portion The Place portion for Internet wagers will be paid at a price equivalent to the Home Tote Dividend. For telephone wagers, the Place dividend is subject to the Field Size Rule Where there are less than 10 runners, the Place portion will be paid at the official Place dividend equal to the Home Tote Dividend. Where there are 10 runners or more, the Place portion is paid at the standard Each Way dividend ie. ¼ the odds Where there is an Odds-On-Favourite in the field, all Place wagers will be paid final Place dividend equal to the Home Tote Dividend, regardless of the number of runners First Past The Post Betting Rules (a) First Past the Post wagers provide that Clients who backed the first runner past the post are paid out as if the runner retains its first position regardless of the result of any protest. It is available via the Internet, iphone, Android app or mobi only. (b) First Past the Post is available on Win Only wagers for Australian racing (thoroughbreds, greyhounds and harness). (c) First Past the Post is only available for single wagers and not multi bets or TW Exotics. (d) First Past the Post will apply to wagers placed on the final field market and will not apply to All In or Futures Wagers. (e) The payout value will equal the full return the Client would have received had the runner been declared the official winner. In the event that a runner is disqualified, the Client will not be paid out any amount in respect of that runner. (f) The Dead-Heat Rule applies. In the event that there is a Dead-Heat and a protest occurs and is subsequently upheld, the payout on the runner that is relegated will be half the face value of the ticket Singapore Racing Where a Client nominates or is given Singapore Tote odds in relation to a place bet on Singapore races, the Field 20