Learning For The Sustainable Enterprise

Transcription

1 MINISTÈRE DE L ÉNERGIE ET DES MINES 6ème Conférence Formation Sixth Training Conference Learning For The Sustainable Enterprise Paul Wheaton MBCS CITP Skills Development Director, EMEA 1

2 Agenda Introduction The Current Economic Climate The Sustainable Enterprise Technology Enabled Learning Profile of a Learning Partner Conclusion Questions 2

3 Globalization Competition Technology Regulatory Requirements Forces of Change Customer Expectations Economy Environment Demographics 3

4 Uncertain Economic Times Downturn hitting all sectors 80,000 people laid off in one day Reduced revenue forcing companies to make cut-backs and evaluate priorities New Thinking: Training improves productivity and effectiveness. Old Thinking: Training is an expense we can do without. m 4

5 Learning in today s economic crisis UK Commission for Employment and Skills, advertisement from UK Sunday Times, October 23,

6 Learning in today s economic crisis The current economic climate is forcing organizations to focus even more on getting the most from what they ve got. In addition, widening skills gaps and changing customer requirements are realities that organizations must address in order to succeed--let alone survive in today s market. Achieving Real Business Value with Learning and Development Aberdeen Group 6

7 Learning for the Sustainable Enterprise 7

8 What is sustainability? Sustainability is a solid business principle p that means to sustain positive results over a longer period, for more stakeholders, while reducing cost and negative impacts. What is the role of learning in the sustainable enterprise? Maximize the value of people Prepare for the unexpected Do more with less Expand the Provide the Provide the scope of training to more widest range of learning resources, most efficient and effective path to employees, on more subjects, in more forms available on demand learning Improved Organizational Performance Increased Agility Productivity, profitability 8

9 The Question Everyone Is Asking: How can we do more with less? Critical Needs: Reduce training budget without sacrificing effectiveness Reach more learners, at lower cost? Reduce or eliminate travel costs? Ensure productivity and minimize time away from work? 9

10 The Answer: Technology-Enabled Learning The traditional approach Technology-Enabled Learning Classroom based Online or blended One time event Continuous Apart from work In the flow of work Inconsistent Consistent Inflexible scheduling Anytime, anywhere Travel required Impossible to scale, inefficient No travel required Efficient, economical and scalable 10

11 Continuous Learning vs. Event Learning Retention % Exposed to idea 6 times in 30 days = 90% retention Drops to 10% in 30 days Source: Creative Training Techniques 11

12 The Critical Role of Technology-Enabled Learning Takes your training budget further: Cutting training is Lower cost per student a false economy. No travel expense Less time away from work Increased flexibility and effectiveness Learning any time, anywhere Convenience: learners work at their own pace Ability to reach more learners, with more subjects On-demand performance support tools aid instant problem solving, productivity Consistent delivery, fewer vendors Blending provides the best of both Enhances effectiveness with a range of modalities Training Your Way Out of the Recession UK Sunday Times November 2, 2008 Extends the value of learning over time and ensures application of learning in workplace 12

13 Learning Partner Requirements: 1. Experience and stability 2. Customer focus 3. Commitment to learning innovation 13

14 SkillSoft Experience and Stability Put SkillSoft s 10+ years of experience in technology-enabled learning to work for your organization i The largest company in the world with a sole focus on e-learning Fiscal Year 2010 revenue target of $300-$312 million with earnings (EPS) growth of 20-26% Stable, hands-on management team Financial health is verifiable through filings made as a publicly-traded tadedcompany Ownership of all major products Increases ability to respond to customer needs and ensure integration of content and delivery systems Mature, Level 4 SaaS Technology 27,000+ content products 18 languages 14 learning modalities 500+ customer-facing employees to help ensure customer success 15% of revenue invested in R&D in FY

15 A History of Learning Innovation 2009 Leadership Advantage 2008 Live Learning, Learning Portlets, German & Spanish Books collections 2007 Leadership Development Channel, Books24x7 Chapters-To-Go, KnowledgeCenter Editor, Narrated Animation courses, NETg acquisition 2002 KnowledgeCenters, Business Impact Series, 2006 Challenge Series, Books24x7 On-The-Go platform, AnalystPerspectives 2005 OLSA, Legal Compliance courses, Well-BeingEssentials 2004 ExecSummaries, EngineeringPro, Express Guides, Dialogue Live, Dialogue Design 2003 Multi-Modal Modal Search & Learn, Learning Programs, ILT module, Credentialing, Certification View, Advanced Groups, ES&H compliance courses SmartForce merger, Blended Learning Toolkits, 508 Accessibility 2001 Books24x7 acquisition i i (ITPro, BusinessPro, OfficeEssentials), i SkillBriefs, i SkillSims 2000 SkillPort platform, Search & Learn, case study exercises, first localized courses, Customization Toolkit, AICC certification 1999 First generation business courses, ID model, learning object design, assessment mode, Job Aids, RolePlays 1998 SkillSoft founded 15

16 Delivery and Learning Modalities SkillPort 7.0 Business Skills 870+ English titles 2,100+ localized titles Books24x7 24,400+ Titles and Growing IT Professional 1,500+ English titles 300+ localized titles Learners Live Learning Cisco, Microsoft certifications Desktop 260+ English titles 680+ localized titles Knowledge Centers Customized learning portals Targeted groups of learners LDC Leadership QuickTalks CEO QuickTalks Mentors Over 115 certifications supported 16

17 Heritage of Customer Focus 3,000 customers, 10.5 million end users Approximately 50% of Fortune 500 All US cabinet level agencies and all branches of military Weighted renewal rate of 97% in Fiscal Year 2009 SkillSoft ranked third among all software companies surveyed for customer loyalty SkillSoft 2008 Customer Satisfaction Survey Intend to Repurchase Willing to Act as Reference Customer Service Product Quality Ease of Doing Business 93% 93% 93% 94% 94% 20% 40% 60% 80% Survey: TNS Diagnostics 17

18 3,000 Customers, 10+ Million End Users 18

19 Opportunity Source: Chief Learning Officer Business Intelligence Board Survey, Dec

20 Ranking Activities iti Ranking vs Last Year 1 Leadership Development Competencies Informal Learning Instructor-led training Learning Management Systems Self-paced e-learning Knowledge Management Compliance Training Sales Training New in Top Succession Planning - 1 Source: Chief Learning Officer Business Intelligence Board Survey, Dec

21 I believe the desire and ability of an organization to continuously learn from any source anywhere, and rapidly convert this learning into action, is its ultimate competitive advantage. --Jack Welch 21

22 MINISTÈRE DE L ÉNERGIE ET DES MINES 6ème Conférence Formation Sixth Training Conference Learning For The Sustainable Enterprise 22