Think bigger about business intelligence create an informed healthcare organization.

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1 KNOWLEDGE DRIVEN HEALTH Think bigger about business intelligence create an informed healthcare organization. Help every healthcare professional contribute to better decision making. Help everyone in your health organization use the tools necessary to analyze data and quickly see trends to make well-informed decisions. Microsoft Business Intelligence (BI) software simplifies the task of integrating information from departmental applications and uses desktop tools familiar to everyone not just trained specialists. Whether you are operating a small clinic or running a complex health organization, we invite you to learn how effortless BI can be. Business Intelligence for Health

2 Manage your data to measure your performance Healthcare organizations like yours are under increasing pressure to improve performance and the quality of care they provide. Every year, you take on new initiatives to: Increase service quality Improve patient satisfaction Increase revenues and reduce costs Enhance capital investment decisions Schedule staff efficiently Support quality accreditation and comply with new regulations However, it s difficult to manage what you can t measure. Your organization has data lots of it but getting that data into the hands of decision makers has never been easy. With inconsistent, fragmented data spread across multiple systems, decision makers in healthcare organizations struggle to effectively access, manage, and share information on an enterprise level. You need to analyze data, adjust your plans, and monitor key metrics, but your requests for the information you need stack up, waiting for your technically trained specialists to do their magic. You need quick and easy access to integrated operational, financial, and clinical information, in order to effectively manage key metrics that drive the organization forward. And real-time analytics could help you respond immediately to business trends. In the face of escalating costs, shrinking reimbursements, increasing regulation, and demands for transparency, healthcare organizations like yours are looking for a BI solution that can help enable people, at all levels of their organization, make well-informed decisions. Gartner research, April 2008 Gartner says BI has been the number one priority for chief information officers (CIOs) for three years running. * *Gartner Press Release, Gartner Says Worldwide Business Intelligence Spending to Grow 11 Percent in 2008, April 1, 2008

3 The Microsoft BI solution The Microsoft Knowledge Driven Health vision demonstrates how Microsoft is taking a holistic approach to health. Microsoft BI software enables people at all levels of your healthcare organization to make financial, operational, and clinical decisions that support your overall organizational goals. Using familiar, intuitive Microsoft applications, every employee not just trained specialists can easily access relevant, actionable information, create reports and dashboards, monitor key performance indicators (KPIs), collaborate with peers and colleagues, and make well-informed decisions. Plus, you can rely on proven technology from Microsoft to assure your solution is easy to manage and support. Microsoft provides a fully integrated BI platform, infrastructure, and applications to help organizations access and understand personal, team, and organizational information that affects business performance. And Microsoft BI software is completely integrated with the other components of the Knowledge Driven Health solution, as part of the Microsoft Connected Health Framework. We believe that providing business insight to all employees leads to better, more relevant decisions, and increases productivity across an organization. The best part is that most employees already know how to use many of the Microsoft BI products, because they are using them today. Microsoft delivers business intelligence through three layers: Performance management There are three critical components of performance management: monitoring, analytics, and planning. With Microsoft BI all three are brought together to help give everyone in your health organization the information they need to make informed decisions. Quickly and easily create dashboards and scorecards with Microsoft Office Excel 2007 spreadsheet software, so that everyone can align with departmental and organizational goals. Automate the supporting processes with Microsoft Office Visio 2007 drawing and diagramming software, display process metrics and KPIs in Microsoft Office PerformancePointTM Server 2007 business intelligence software, and manage the workflow with Microsoft Office SharePoint Server Office SharePoint Server 2007 also lets you share reports and analysis, and collaborate with colleagues. Canada s Credit Valley hospital uses Office PerformancePoint Server 2007 to track over 100 operational measurements, which are displayed in an executive dashboard with drill down capabilities. Reporting and analysis Equip your people with reporting and analysis tools and technologies that will help capture the structured and unstructured information they use to make decisions. Easily create reports and perform analysis with Microsoft SQL Server Analysis Services and SQL Server Reporting Services. Pivot functionality and slice and dice lets you look at data different ways and drill down to explore trends. Of course, users can always count on Office Excel 2007 to manipulate data and create reports. Australia s Southern Health easily creates and shares information with SQL Server Reporting Services, replacing other reporting tools for a lower cost of ownership. We are very pleased with the Microsoft BI solution. At any time, we can get a quick snapshot of how we are doing and where we need to make adjustments. Rick Copple, chief technology officer at Community Health Network Indianapolis, Indiana United States Data warehouse Get insight into the data you need through an integrated, centrally managed, and trusted data source. Microsoft offers an enterprise-ready BI platform with SQL Server. Many healthcare organizations are using SQL Server for data and records management, and so are already familiar with how easy it is to manage. Combine data from multiple sources into one location and provide access to information from a unified, trusted database, using SQL Server as your data warehouse. In fact, the United Kingdom s Wandsworth Primary Care Trust is able to create a complete picture of immunization rates across General Practitioners by combining their vaccination data into a single data warehouse. Using this integrated data, Wandsworth has been able to improve immunization rates by 5 percent by fine tuning its strategy and targeting resources more effectively. Business Intelligence for Health 2

4 Everyday tools that enable healthcare professionals BI is key to bringing integrated information and metrics to workers across the organization, but so often these solutions fail to deliver as promised. They are often too complex, difficult to integrate, only meet some of the users needs, or are too expensive to deploy across the organization. The Microsoft BI approach Microsoft BI solutions provide a cost-effective way to provide organization-wide access to information using familiar tools that are flexible enough to meet the wide range of needs, across a wide range of users. By utilizing many of the existing tools you have in place today, Microsoft BI can help reduce the incremental cost for new solutions and help speed up delivery time. Users at all levels can create reports and perform analysis, and IT staff resources are freed up to work on other critical infrastructure needs. In the past, BI has been only for the few specialists who have been trained to query and format data. It s time to think bigger about BI. Whether at the personal, departmental, or organization level, Microsoft BI provides all workers with easy access to relevant, actionable information, when they need it. Organizational BI The Microsoft Business Intelligence approach Departmental BI Personal BI Organizational BI Used to achieve the larger strategic initiatives, such as operating margin, return on investment on strategic investments, and quality of care goals. Office SharePoint Server 2007 makes it easy to share and collaborate on progress toward organizational goals. Departmental BI Helps your people work more effectively as a team, ensuring the goals of the department are met. Workers can create reports and dashboards in Office Excel that display key process metrics. Personal BI Helps workers in tasks they do every day. Using the Microsoft Office Outlook 2007 messaging and collaboration client, workers can manage individual goals and tasks, while Office Visio 2007 can help workers develop and manage processes. 3 Business Intelligence for Health

5 CUSTOMER SOLUTION CASE STUDY Cost-effective Solution Leads to Better Business Insight Customer Profile The Credit Valley Hospital is a community hospital committed to delivering superior healthcare services to the citizens of Mississauga, Ontario. Business Situation In order to promote greater visibility in hospital processes and operations, Credit Valley needed a more cost-effective method to monitor medical resources, patients, and financial information. Solution The hospital deployed Office PerformancePoint Server 2007 to help enable internal staff to define and use scorecards to help drive accountability across the organization. Benefits Enhanced performance and transparency Advanced analytic and visualization capabilities More flexible and effective business processes Since 1985, The Credit Valley Hospital has been providing patients with access to leading-edge medical research, programs, and treatment. All publicly funded hospitals, including Credit Valley, are bound to uphold rigorous financial, quality, and performance measurements regarding service levels. We re faced with a healthcare system that is under intense pressure to meet regulatory requirements and patient needs. We want to track information accurately while ensuring that our resources are being utilized effectively, says Dan Germain, chief financial and information officer. Credit Valley had adopted a strategy to focus on a single vendor to ensure consistent measurement of targets and results throughout the hospital and was looking for a solution to integrate with their existing SQL Server data warehouse. After reviewing several options, including tools from Cognos and SAS, Credit Valley decided on Office PerformancePoint Server 2007 as the most flexible and cost-effective performance management option. The Credit Valley Hospital has transformed itself into a dynamic, metrics-based organization improving its ability to efficiently manage resources and track patient flow across the organization. As a result, the hospital now has more confidence in the quality of its data and in its ability to analyze it in real time. It s an important benefit to have the ability to drill down and get critical information, and then manipulate it so that we can see where we can improve service to the community. PerformancePoint allows us to track KPIs and metrics on the business side and in the clinical area as well. Dan Germain, chief financial and information officer for The Credit Valley Hospital Mississauga, Canada Business Intelligence for Health 4

6 Manage performance with BI Slice and dice functionality allows users to build their own reports, and they can investigate data more deeply to create their own graphs or trend reports. Frank Vosnidis, Manager of Business Analysis and Reporting for Southern Health Victoria, Australia There are many ways BI can help you manage your healthcare organization. Whether it s early detection of illness trends, understanding lab turnaround times, or meeting compliance and accreditation standards, having easy access to real-time information can help you take your organization to the next level. Below are some specific examples that show how you can use BI to better manage your organization s performance. Service line analysis and reporting Healthcare organizations can also use Microsoft BI tools to conduct service line analysis and reporting. Analyzing and reporting on service lines allows the organization to accurately and in real time understand service inefficiencies, and improve the coordination of services, patient satisfaction, and the quality of care. Health organizations typically track and analyze performance metrics for health and wellness service lines (for example: weight management and nutrition), women and infant services, traditional lines of service (for example: musculoskeletal, orthopedic, and emergency), and chronic disease lines (for example: cancer, heart, and diabetes). By using Microsoft BI, organizations can analyze and report on service lines to help improve the quality and efficiency of medical service delivery, align with organizational goals, reduce costs, and improve margins. Health and wellness service line management Microsoft BI can help healthcare organizations manage performance at all levels of operation, including the health and wellness service line. This service line includes wide-ranging programs such as those that build awareness about disease prevention and healthy lifestyles or that help individuals cope with specific health and well-being issues. Within the health and wellness service line, organizations look to improve disease prevention testing and adherence, analyze demographic information and trends to align service offerings, analyze recurring episodes of illness, and track immunization rates and disease outbreaks. Effective tracking and analysis of these indicators can help healthcare organizations reduce episodes of illness, improve outcomes, reduce costs, and improve patient satisfaction. Microsoft BI can help organizations better understand and track trends in health issues and health programs with easy access to real-time information. Healthcare professionals can drill down into the data to explore details behind the trends, allowing them to quickly respond and to adjust efforts. 5 Business Intelligence for Health

7 Balanced Scorecard Healthcare organizations are motivated to make performance management a part of their culture. Microsoft BI tools help healthcare organizations use the Balanced Scorecard as a strategic management system to track organizational performance across financial, clinical, business process, and learning and growth measures. Once performance metrics are set, organizations identify the key drivers, or desired outcomes, and then define indicators to gauge progress. By using Microsoft BI to manage to key indicators, healthcare organizations can achieve consistent strategy execution and monitor performance. By tracking patient satisfaction, quality of care, financial performance, and enhanced learning and growth metrics, the Balanced Scorecard can provide a complete view of the organization. Microsoft BI enables organizations to link together all the key elements of the Balanced Scorecard with easy-to-use templates and a single interface for viewing KPIs. Decision makers can track operational performance drivers and analyze financial, operational, and clinical KPIs across the organization with customizable scorecards for groups and individuals. Microsoft BI solution technologies Microsoft BI offers a complete, fully integrated set of BI technologies, including: DELIVERY SQL Server SQL Server Integration Services SQL Server Reporting Services SQL Server Analysis Services Report Builder in SQL Server Office Excel Office SharePoint Server Office PerformancePoint Server Products and Technologies END USER TOOLS AND PERFORMANCE MANAGEMENT APPLICATIONS BI PLATFORM (RDBDMS, ETL, OLAP, reporting) SAP ORACLE SIEMENS CERNER IBM Microsoft BI offers a complete, integrated solution, from data management to data delivery, and works with many of the systems you already utilize. Business Intelligence for Health 6

8 Helpful BI resources for healthcare Learn more about how Microsoft BI can help your healthcare organization by exploring the resources below or going to the Microsoft BI for Health site at White papers Download free white papers and learn about industry best practices in BI for healthcare. The Payoff of Pervasive Performance Management How the Intelligent Enterprise Delivers Performance Management Creating the People-Ready Business: Enterprise Performance Management Case studies Download a wide range of case studies that demonstrate the power of Microsoft BI software in healthcare organizations around the world, or visit Wandsworth Primary Care Trust Clalit Health Services Southern Health: Cutting Costs and Saving Time at One of Australia s Largest Health Services The Credit Valley Hospital: Hospital Delivers Better Business Insight with PerformancePoint Server 2007 Royal Children s Hospital Melbourne Developer Tools and Information Have your IT staff visit healthcare/technology/default.mspx where they can find tools and information to download at no charge. How do you stack up against peer health organizations? Find out fast with the Business Productivity Assessment Tool at Based on surveys conducted by more than 1,500 organizations, it compares your results to those of health organizations from around the world. Contact your Microsoft representative to learn more about business intelligence for your organization, or visit for more information about Microsoft partners, and to learn more from customer evidence, health blogs, webcasts, videos, and more. The information contained in this document represents the current view of Microsoft Corporation on the issue discussed as of the date of publication. Because Microsoft must respond to changing market conditions, it should be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information presented after the date of publication. Microsoft Corporation One Microsoft Way Redmond, WA USA 0808 Part No