IDCAB SERVICE GENERAL TERMS AND CONDITIONS OF SALE

Transcription

1 IDCAB SERVICE GENERAL TERMS AND CONDITIONS OF SALE 1. DEFINITIONS Client(s): mean(s) both users of the Internet Site reservation service and users of the Transport Service. Driver: a person responsible for driving Transport Service vehicles. Trip or Transport Service: transportation service in a vehicle with a driver or by a taxi to transport Clients from a pick-up location to a drop-off location. Meeting Time: the meeting time indicated by Clients when they book a trip. Pick-up Point - For a trip from a train station, the pick-up point is located near a vehicle access. Depending on the train station, it may be the drop-off lane, taxi station or a reserved parking area. It is defined precisely for each station in which the service is provided and sent to Clients at the time of booking and in their confirmation . - For a trip to a train station, the pick-up point is the departure address given by the Client. Drop-off Point - For a trip to a station, the drop-off point is the Client drop-off area. - For a trip from a station, the drop-off point is the destination address given by the Client. Option: an additional service Clients can book when they order. It may be either accompaniment of the Client to their train in the case of a trip to a station, or Client pick-up at the head of the train for trips departing from a station. The option may not be available depending on the train and the direction of the trip. Clients will be accompanied to their train if the train is on the departures/arrivals display when the Client arrives at the station. Otherwise, they will be taken near the departures/arrivals display or to the station hall. Internet Site: An Internet Site set up by SNCF to take orders from Clients for Transport Service to or from a train station. The site is accessible at Carrier: Transport Service provider to which SNCF has subcontracted road transport, the purpose of the Transport Service. 2. PURPOSE The General Terms and Conditions of Sale and use of the Internet Site (hereinafter the "General Terms and Conditions of Sale") are intended to define the contractual relations and reciprocal obligations of the Société Nationale des Chemins de Fer (hereinafter the "SNCF") and its Clients as well as the rules for IDCAB site use. 3. SCOPE OF THE SERVICE IDCAB is a service available to SNCF clients who have purchased a train ticket. The purpose of the service is take Clients from a Pick-up Point to a Drop-off Point. The service is available at the following train stations: -Aix en Provence TGV -Massy TGV -Massy Palaiseau -Paris Gare de l Est -Strasbourg TGV -Paris Bercy -Paris Gare de Lyon -Lyon Part-Dieu -Lyon Perrache -Lyon Saint Exupéry 1

2 -Paris Montparnasse -Paris Austerlitz -Bordeaux Saint Jean -Toulouse-Matabiau -Paris Saint-Lazare -Paris Nord -Marne la Vallée -Roissy CDG 2 -Lille Europe -Lille Flandres -Rennes -Nantes -Marseille -Toulon -Nice -Cannes -Avignon TGV -Montpellier 4. GENERAL PROVISIONS The IDCAB Internet Site provides Clients with a booking service for transport by taxi or passenger vehicle with a driver leaving from, or arriving at, one of the train stations listed in Article 3 of the General Terms and Conditions of Sale. The Transport Service is provided in counterparty for prior payment by Clients of the matching price listed on the IDCAB site. The Service requires a mobile telephone for use. 5. ACCEPTANCE OF THE SITE'S TERMS AND CONDITIONS OF SALE Ordering Services on the Internet Site is reserved exclusively for Clients who have read and unconditionally accepted the full General Terms and Conditions of Sale available at pap.sncf.com/starcab/img/cgv.pdf. Full acceptance of the Conditions is confirmed by Clients when they check the box provided and enter their personal contact and banking information. It is expressly agreed that this acceptance is proof of Client agreement with the General Terms and Conditions of Sale and their order. The General Terms and Conditions of Sale are valid as of 10/12/2012 and remain in effect until the full execution of the Services ordered by the Client and accepted by the SNCF. The SNCF reserves the right to change or eliminate the General Terms and Conditions of Sale at any time, it being understood that the modifications or removal will not be applicable to orders previously accepted by the SNCF. 6. CONDITIONS OF SERVICE EXECUTION 6.1. Type The SNCF offers a Transport Service by reservation from or to one of the train stations listed in Article 3 of the General Terms and Conditions of Sale. In order to provide the Transport Service, the SNCF subcontracts with transport companies that may belong to associations of taxis or passenger vehicles with drivers Procedures The Meeting Time is set by Clients at the time of order. It is up to the Client to know the following, for which they are responsible: - The time required to get to the station to catch their train, in the case of a trip to a train station - The time required to get to the Pick-up point in the train station, in the case of a trip departing from the train station. An informational message will be sent at the time the reservation is made if the Meeting Time requested by the Client may mean arrival after the train's departure time. The message is based on the Client's estimated trip time, given historical traffic data plus a wide safety margin. Arrival by the calculated time does not guarantee arrival in time for the train. 2

3 6.3. Persons with disabilities The SNCF does everything it can to assist the disabled. Persons with disabilities who use a wheelchair that can be folded and carried by one person can travel the entire IDCAB network. Disabled persons who require the use of special equipment (for example, a vehicle with a loading ramp) can contact the IDCAB team to study their request. A solution will be provided whenever possible. To book this type of service, the person concerned is asked to submit their specific needs via the "Contact Us" form available at Fares Fares are listed on the Internet Site at reservation time. The prices are subject to non-refundable VAT Number of people and amount of luggage The number of seats booked cannot exceed four per vehicle. Each vehicle can transport two suitcases or travel bags and two carry-on bags. The driver can refuse to take any excess luggage or items Cancellation Trips can be cancelled online via the Internet Site by 8pm the day before the service date. Booked trips cannot be cancelled after this time Changes Clients can change a booked trip by first cancelling their initial order following the procedure defined in Article 6.6 then making a new booking Pets Small dogs and other pets not weighing more than 6 kg and carried in a cage no larger than 45cmx30cmx25cm are accepted on board free of charge. Up to two pets are allowed. Subject to the stipulations of the preceding paragraph, no other pets are allowed in the vehicles. 7. INTERNET SITE RESERVATION PROCEDURE 7.1. Client capacity and solvency Clients must be over 18 or emancipated minors to order and pay. They must be able to legally contract and comply with the General Terms and Conditions of Sale. Clients are responsible for all orders made in their name and on their behalf and for third parties when they are acting on their behalf. Clients guarantee the truthfulness and accuracy of the information provided Booking deadlines The IDCAB Transport Service can be booked by Clients as soon as tickets associated with the transport are available from the SNCF, normally 90 days before the train departure date. Clients can reserve the Transport Service until 8pm the day before train departure. No bookings will be taken into account after that deadline How to order 3

4 Orders for IDCAB trips require a prior reservation for travel by train. Clients will be asked for their Booking Reference to complete the trip reservation to go to the departure station or leave the arrival station. Orders are made exclusively via the Internet Site at When ordering, Clients must - Select the departure and arrival addresses (arrival at or departure from one of the train stations listed in Article 3 of the General Terms and Conditions). - They must also fill in the "Accompaniment from the head of the train" or "accompaniment to the train" option. - They must enter their personal information then proceed to payment. After booking and paying for their trip, Clients will receive an confirming the transactions completed and the contact information they provided. The will include: - A booking number assigned at the time of order/booking - Trip references: Pick-up and Drop-off Points, and day and time - The price of the order - A link to cancel the trip online - A link to the applicable General Terms and Conditions of Sale - Legal notices related to the protection and correction of personal data Payment The fare indicated at the time of payment includes delivery of the Transport Service to the Client with any Options included. Final validation of the booking is subject to payment by the Client on the Internet Site. No payments can be made in the vehicle. Payment is by bank card only. Bank cards from the Cartes Bancaires, VISA, EuroCard and MasterCard networks are accepted. Payment for the Transport Service and Options ordered by the Client are made by bank card via a secure system. The system prevents any bank information (card number and expiration date) sent by Clients from being intercepted by third parties. 8. CONTACT WITH THE DRIVER Clients must have a mobile telephone or other device enabling them to send and receive text messages. Clients will receive a text message prior to the Driver's arrival at the Pick-up Point. The text message will include a telephone number to enable the Client to reach the Driver in the event of difficulty. If the Driver is unable to get to the agreed Pick-up Point on time (roadwork, roadblocks, etc.) they will contact the Client directly (by telephone or text message) and give them another Pick-up Point nearby. If an alternative solution cannot be found, the SNCF will refund the Client the full price of the fare. If it isn't possible to send a text message (telecoms failure, etc.), the terms of the meeting agreed in the booking will remain in effect. They are shown on the confirmation sent to the Client. The Client must be at the Pick-up Point at the agreed time. Should the Driver fail to show up at the Meeting Time agreed and they can t be contacted, Clients can call the following numbers: For Aix-en-Provence TGV: Radio Taxis Aixois ( ) For Paris Gare de Lyon, Paris Bercy and Massy TGV: Navendis ( ) For Paris Gare de l Est: LeCab ( ) For Paris Gare du Nord and Paris Saint Lazare: SnapCar ( ) For Strasbourg TGV: E-Cab ( ) For Lyon Perrache, Lyon Part-Dieu and Lyon Saint-Exupéry: Allocab ( ) For Paris Montparnasse, Paris Austerlitz and Bordeaux: Allocab ( ) For Bordeaux: Allocab ( ) For Toulouse: Pink Me Up ( ) For Lille Europe and Lille Flandres: EcoTaco ( ) For Toulon, Avignon TGV, Montpellier, Nice and Cannes: Allocab ( ) For Marseille Saint Charles: Les Taxis Marseillais ( ) For Rennes and Nantes: Allocab ( ) 9. DRIVER NO-SHOW OR LATE 4

5 The Driver is deemed to be late if more than 10 minutes have elapsed between their arrival at the Pick-up Point and the meeting time agreed. In the event that the Driver will be late, the Carrier will contact the Client to inform them of the delay and, if the Driver isn't able to pick up the Client, to propose an alternative solution. If no alternative solution is found, the SNCF will refund the Client. 10. CLIENT NO-SHOW OR LATE The Client is not there when the Driver arrives Clients must be at the Pick-up Point at the Meeting Time agreed. The Driver is expected to wait for Clients for 10 minutes after the meeting time agreed in the order. After that time, other than in the special case described in 10.2, Clients who are not at the Pick-up Point will be deemed no-shows. In this case, Clients are not entitled to request a refund of the Transport Service they ordered and the full price paid will remain property of the SNCF The Client is not there when the Driver arrives at the train station for pick-up If the train on which the Client is travelling is more than 10 minutes late, the Client is guaranteed pick-up for 15 minutes, at the most, following the actual arrival of the train. In this case, Clients are required to go to the Pick-up Point and to remain there for 15 minutes after the actual arrival of their train. If the Client is not present or does not arrive within this time period, they will be considered a no-show. 11. CANCELLATION OR MODIFICATION OF THE TRANSPORT SERVICE IN THE EVENT OF TRAIN CANCELLATION OR DELAY Clients can ask the SNCF to cancel and refund the full order amount (see Article 13) in the event that their train is cancelled. 12. LIABILITY AND INSURANCE Liability Bodily injury and property damage occurring during or as a result of the Transport Service The SNCF is assumed to be liable under the terms of common law in application of the provisions of amended Law n of 5 July 1985 on traffic accidents for any bodily injury or property damage suffered by Clients, including the persons transported, or by third parties during the provision of transport Other damages Subject to the provisions of Article 11.1 above, the SNCF is liable for property damage and intangible damage suffered by Clients, including the persons transported, or by third parties, imputable to a fault on its part proven under common law Compulsory motor vehicle civil liability insurance (VTAM) The SNCF agrees to ensure that its service providers (VTC and taxis) have motor vehicle civil liability insurance. 13. INTELLECTUAL PROPERTY The entire contents of the Internet Site, and all related industrial and intellectual property rights, are the exclusive property of the SNCF, of its affiliate companies and of its partners. The name IDCAB and all other brands, logos and IDCAB images posted on the Internet Site are registered trademarks of the SNCF or of its affiliate companies. No rights are granted to Clients for the protected content or industrial and intellectual property rights of the Internet Site which remain the exclusive property of the SNCF, its affiliate companies and its partners. Any hypertext links to protected content on the Internet Site must receive the prior written approval of the SNCF. Any illegal use of part or all of the Internet Site or of its industrial, intellectual and related property rights may result in legal action. 5

6 14. PERSONAL DATA IDCAB uses computer technology to collect (your) personal data to provide the Service. All personal data requested are required and necessary to provide the Service. They will not used for the purposes of sales prospecting. The information recorded is kept for two years. It is solely reserved for use by the department(s) in question and will only be provided to the following: For trips to or from the train station Company providing the service Aix-en-Provence TGV - Voyages et Business, a subsidiary of SNGT G7 - Radio-Taxis Aixois Massy TGV, Paris Bercy and Paris Gare de Lyon - Navendis/OEFT Transports Paris Gare de L Est - Voxtur-LeCab Strasbourg TGV - E-Cab Lyon Perrache, Lyon Part-Dieu and Lyon Saint-Exupéry - Allocab Paris Montparnasse, Paris Austerlitz, Bordeaux, Nantes, Rennes, - Allocab Toulon, Avignon TGV, Nice, Cannes and Montpellier Toulouse-Matabiau - Pink Me Up Paris Saint-Lazare, Paris Nord, Marne la Vallée Chessy and - SnapCar Roissy CDG 2 Lille Europe and Lille Flandres - EcoTaco Marseille Saint Charles - Les Taxis Marseillais In accordance with Articles 39 and following of the Law of 6 January 1978 on Data Processing, Data Files and Individual Liberties, each person is entitled to exercise their right to access, correct, remove or oppose processing of their data by writing to the following address: SNCF Service idcab CNIT 2, 2 place de la Défense Paris la Défense 15. COMPLAINTS All complaints must be addressed via the website using the "Contact Us" area, available at The contact form "Reason" field must be filled in for "Complaints". 16. APPLICABLE LAW The General Terms and Conditions of Sale and their appendices are governed by French law. Should one or more of the provisions of the General Terms and Conditions of Sale become null or inapplicable, the other provisions will retain their full effect and scope. 17. LEGAL NOTICES Address: SNCF 34, rue du Commandant René Mouchotte Paris Host: VSC Technologies Payment made via ATOS 6