EXTENDED WARRANTY POLICY HANDBOOK ENJOYNEERING

Transcription

1 MEMBER OF THE VOLKSWAGEN GROUP EXTENDED WARRANTY POLICY HANDBOOK ENJOYNEERING

2 This booklet contains three separate documents for warranty. The Demands & Needs Statement and the About our insurance services documents both explain how this Extended Warranty policy has been sold to you. The provides the full terms, conditions and exclusions of the insurance policy for warranty. The SEAT Roadside Assistance provides full terms, conditions and exclusions of the policy wording for roadside assistance. Page 2

3 Contents DEMANDS AND NEEDS STATEMENT 5 ABOUT OUR INSURANCE SERVICES 6 POLICY WORDING 8 1. Introduction Welcome 1.2 Important Contact Details Warranty Change Of Address 1.3 Summary Of Cover 2. Important Information Insurer 2.2 How Your Policy Works 2.3 Mileage Limitation 2.4 Cancellation Rights Your Cancellation Rights Our Cancellation Rights 2.5 Policy Excess 2.6 Servicing Standards Servicing Requirements For Your SEAT 2.7 Transfer Of Ownership 2.8 Renewal Renewal Of Your SEAT Extended Warranty Annual Policy Renewal Of Your SEAT Extended Warranty Monthly Policy 2.9 Data Protection 2.10 Financial Services Compensation Scheme (FSCS) 2.11 Governing Law 2.12 Contracts (Rights of Third Parties) Act Making A Complaint Page 3

4 3. Definition of Words Warranty Policy Cover Gold Cover What Is Covered? What Is Not Covered? Claim Payments Other Entitlements 4.2 Silver Cover What Is Covered? What Is Not Covered? Claim Payments Other Entitlements 4.3 Bronze Cover What Is Covered? What Is Not Covered? Claim Payments 4.4 Gold Cover, Silver Cover And Bronze Cover Exclusions 4.5 How To Make A Warranty Claim? Making A Warranty Claim When In The UK Making A Warranty Claim When In Continental Europe 5. General Terms And Conditions Telling Us Relevant Facts 5.2 Providing Information 5.3 Claims Your Rights 5.4 Claims Our Rights 5.5 Looking After Your Vehicle 5.6 Fraud 6. SEAT Roadside Assistance 26 Change Of Address 59 Transfer Of Ownership Form 61 Page 4

5 Demands and Needs Statement SEAT Extended Warranty is typically suitable for those who wish to insure themselves with respect to warranty for their vehicle for 12 months. You may already possess alternative insurance(s) for some or all of the features and benefits this type of policy provides. It is your responsibility to investigate this. Mondial Assistance (UK) Limited has not provided you with any recommendation or advice about whether this product fulfils your specific insurance requirements. Demands and Needs Statement Page 5

6 About Our Insurance Services Mondial Assistance (UK) Limited 102 George Street Croydon Surrey CR9 6HD 1. The Financial Services Authority (FSA) The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you. 2. Whose products do we offer? We offer products from a range of insurers. 4 We only offer products from a limited number of insurers for motor warranty and roadside assistance. Ask us for a list of insurers we offer insurance from. We only offer products from a single insurer. 3. Which service will we provide you with? We will advise and make a recommendation for you after we have assessed your needs for motor warranty and roadside assistance. 4 You will not receive advice or a recommendation from us for motor warranty and roadside assistance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. 4. What will you have to pay us for this service? A fee. 4 No fee. You will receive a quotation which will tell you about any other fees relating to any particular insurance policy. Page 6 About our insurance services

7 5. Who regulates us? Mondial Assistance (UK) Limited trading as SEAT Approved Guarantee Administration Services, 102 George Street, Croydon, CR9 6HD is authorised and regulated by the Financial Services Authority. Our FSA Register number is Our permitted business is arranging motor warranty. Mondial Assistance (UK) Limited also has permission to conduct the following business with regards to non-investment insurance contracts: Arranging Assisting in the administration and performance of a contract of insurance Dealing as an agent Making arrangements with a view to transactions You can check this on the FSA s Register by visiting the FSA s website register/ or by contacting the FSA on What to do if you have a complaint If you wish to make a complaint, please contact us: In writing: Write to Customer Support, Mondial Assistance (UK) Limited, 102 George Street, Croydon CR9 6HD. By [email protected] By phone: Telephone If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service for independent arbitration. 7. Are we covered by the Financial Services Compensation Scheme (FSCS)? For your added protection, the insurer is covered by the FSCS. You may be entitled to compensation from the scheme if the insurer cannot meet its obligations. This depends on the type of business and the circumstances of the claim. Insurance cover provides for 90% of the claim, with no upper limit. Further information about the compensation scheme is available from the FSCS, telephone number , or by visiting their website at About our insurance services Page 7

8 1. INTRODUCTION 1.2 Important Contact Details 1.1 Welcome Thank you for taking out SEAT Extended Warranty with us. SEAT Extended Warranty has been designed to protect you against the costs incurred in the event of an electrical or mechanical failure of a covered component or if applicable breakdown/immobilisation of the insured vehicle occurring within the area of cover Warranty Should a problem arise, simply contact your nearest authorised SEAT Dealer or any SEAT Authorised Repairer and advise them that your insured vehicle is protected by SEAT Extended Warranty. They will handle any necessary claim on your behalf. Alternatively, please call SEAT Approved Guarantee Administration Services claims on Your confirmation of cover letter shows the sections of the policy that are applicable, the insured vehicle covered and any special terms or conditions that may apply. It is very important that you read the whole of the applicable sections of this policy together with the confirmation of cover letter. If you do not understand anything please ask for further information Change Of Address If you need to update your contact details please call SEAT Approved Guarantee Administration Services on Alternatively, please complete the form on page 59 or us at seat_approved_warranty_ [email protected]. All the details of how to make a claim together with conditions of the policy are set out in the following pages. Please keep this policy book and your confirmation of cover letter in a safe place. Page 8

9 1.3 Summary Of Cover Section of Cover Claim limit Excess SEAT Extended Warranty (your confirmation of cover letter details the policy sections that are applicable). Gold Cover Silver Cover Bronze Cover Purchase price of the insured vehicle inclusive of VAT. Purchase price of the insured vehicle inclusive of VAT. Up to 1,000 per claim inclusive of VAT. The total value of claims paid cannot exceed 5,000 inclusive of VAT. Either 0, 100 or 250 as specified on the confirmation of cover letter Either 0, 100 or 250 as specified on the confirmation of cover letter Either 0, 100 or 250 as specified on the confirmation of cover letter You should read the rest of this policy for the full terms and conditions. Page 9

10 2. IMPORTANT INFORMATION 2.1 Insurer 2.3 Mileage Limitation SEAT Extended Warranty insurance is underwritten by AGA International SA and is administered in the United Kingdom by Mondial Assistance (UK) Limited trading as SEAT Approved Guarantee Administration Services. 2.2 How Your Policy Works Your policy and confirmation of cover letter is a contract between you and us. We will pay for any claim you make which is covered by the policy and level of cover chosen that occurs during the period of insurance. Unless specifically mentioned, the benefits and exclusions within each section apply to the insured vehicle. Your policy does not cover all possible events and expenses. Certain words have a special meaning as shown under the section Definition of Words. These words have been highlighted by the use of bold print throughout the policy document. The SEAT Extended Warranty has a maximum mileage limitation of 100,000 miles at the start date for Gold and Silver cover only. The policy as detailed on your confirmation of cover letter remains in force for unlimited mileage whilst on cover. 2.4 Cancellation Rights Your Cancellation Rights If this cover does not meet your requirements or should you decide to cancel this insurance policy for any reason within 14 days of receipt of the original documentation, you can obtain a full refund of the premium paid without charge. After this 14 day period you will be entitled to a pro-rata refund subject to no claims being paid under the policy, less an administration fee of 25. In either case, if you have asked us to perform or provide any of the services given under this policy we are entitled to recover all costs that you have used for the service provided. To obtain a refund please write to us at SEAT Approved Guarantee Administration Services, PO Box 1699, Croydon, CR9 1SQ or Telephone or contact the selling agent. Page 10

11 2.4.2 Our Cancellation Rights If you have a monthly policy we reserve the right to cancel your cover at any time by giving you 30 days notice in writing to the last address you provided us with. 2.5 Policy Excess Under the SEAT Extended Warranty section of your policy, you may have to pay an excess in relation to repair costs. This means that you may be responsible for paying the first part of any claim on the insured vehicle, for each claim incident. The amount you have to pay is the excess and this is shown on the confirmation of cover letter. Please ensure that the servicing Dealer completes the service record for the insured vehicle and that you keep all service receipts as proof of servicing. IMPORTANT: If you fail to have the insured vehicle serviced correctly in accordance with the manufacturer s specifications during the period of insurance, or you are unable to produce proof of such servicing if we request it, then this will invalidate your insurance or we will not pay all or any part of a claim you make under the warranty section of this insurance. 2.6 Servicing Standards Servicing Requirements For Your SEAT The continued validity of your insurance is dependent upon you having the insured vehicle serviced by an authorised SEAT Dealer or any SEAT Authorised Repairer in accordance with the manufacturer s specifications. We will allow a maximum of 1,000 miles or one calendar month (whichever occurs first) in excess of the recommended service intervals. Page 11

12 2.7 Transfer Of Ownership If your insured vehicle is sold to a private individual, the remaining cover may be transferred to the new owner providing that the registration fee of 20 is paid. Cover will not be transferred until payment has been made. Please note that the form must be signed by the existing policyholder named on the confirmation of cover letter. As soon as possible after the date of sale, please complete the form at the back of this document, attach a cheque for the transfer fee of 20 and send it to: SEAT Approved Guarantee Administration Services, PO Box 1699, Croydon CR9 1SQ. Please make cheques or postal orders payable to SEAT Approved Guarantee Administration Services. N.B. The SEAT Extended Warranty is not transferable to any other vehicle other than that shown on the confirmation of cover letter. 2.8 Renewal Renewal Of Your SEAT Extended Warranty Annual Policy If you have an annual policy we will send you a renewal notice prior to the expiry of the period of insurance as shown on your confirmation of cover letter. We may vary the terms of your cover and the premium rates at the renewal date. We will give you at least 21 days written notice before the renewal date should this happen. At renewal you must tell us about any relevant facts relating to your insured vehicle. These relevant facts will include, but are not limited to, vehicle mileage and vehicle service history. Failure to do so will invalidate your SEAT Extended Warranty Renewal Of Your SEAT Extended Warranty Monthly Policy Unless your policy has been cancelled by us or you or has lapsed for any reason, each time you make a monthly payment when due your monthly policy will renew for a period of one month from when the payment is received by us. 2.9 Data Protection Information about your policy may be shared between us and the insurer for underwriting and administration purposes. You should understand that the information you provide will be used by us, our representatives, the insurer, other insurers and industry governing bodies and regulators to process your insurance, handle claims and prevent fraud. This may involve transferring information to other countries (some of which may have limited or no data protection laws). We have taken steps to ensure your information is held securely. Page 12

13 Your information may be used by us, the insurer 2.12 Contracts (Rights of Third Parties) Act and members of the Allianz Global Assistance 1999 group and shared with SEAT companies for marketing and research purposes or to inform We, the insurer and you do not intend any term you from time to time about new products of this contract to be enforceable by any third or services. If you do not want to receive party pursuant to the Contracts (Rights of Third marketing information please write to SEAT Parties) Act Approved Guarantee Administration Services, PO Box 1699, Croydon CR9 1SQ. You have the 2.13 Making A Complaint right to access your personal records. We aim to provide you with first class insurance 2.10 Financial Services Compensation Scheme cover and service. However, there may be times (FSCS) when you feel we have not done so. If this is the case, please tell us about it so that we can For your added protection, the insurer is do our best to solve the problem. If you make a covered by the FSCS. You may be entitled to complaint your legal rights will not be affected. compensation from the scheme if the insurer cannot meet its obligations. This depends on In the first instance, please contact: The the type of business and the circumstances of Customer Support Manager, SEAT Approved the claim. Guarantee Administration Services, PO Box 1699, Croydon CR9 1SQ or Insurance cover provides protection for 90% of [email protected] the claim, with no upper limit. Please supply us with your name, address, Further information about the compensation policy number/vehicle registration and claim scheme arrangements is available from the number where applicable and enclose copies FSCS, telephone number , or by of relevant correspondence as this will help visiting their website at us to deal with your complaint in the shortest possible time Governing Law If you are not satisfied with our final response Unless you and we agree otherwise, English you can refer the matter to the Financial law will apply and all communications and Ombudsman Service for independent documentation in relation to this insurance arbitration. will be in English. In the event of a dispute hereunder, the English courts shall have exclusive jurisdiction. Page 13

14 3. DEFINITION OF WORDS (LISTED IN ALPHABETICAL ORDER) When the following words and phrases appear in this policy document or confirmation of cover letter, they have the specific meanings given below. These words are highlighted by the use of bold print. Area of cover Means UK and Continental Europe. Beneficiary, beneficiary s, beneficiaries Means you or any other driver of the insured vehicle using the insured vehicle with your permission and any passenger of the insured vehicle at the moment a breakdown/ immobilisation occurs. Breakdown/immobilisation Means electrical or mechanical breakdown, road traffic accident, vehicle fire or theft, loss of keys, punctures or running out of fuel, causing the insured vehicle to be immobilised. Confirmation of cover letter Means the letter which was sent to you with this policy document. Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and the Vatican City. Electrical or mechanical failure Means the sudden and unexpected failure of a component which is covered by the warranty section of this insurance and which needs immediate repair or replacement. Wear and tear or normal deterioration is not covered under the definition of electrical or mechanical failure. Insured vehicle Means the insured vehicle shown on the confirmation of cover letter, for which the appropriate insurance premium has been paid. Insurer AGA International SA. Maximum claim limit/claim limit For Gold Cover and Silver Cover this means up to the price you paid for the insured vehicle. Bronze Cover it means up to a maximum of All levels of cover include VAT per claim. Continental Europe Austria, Belgium, Bulgaria, Cyprus (excluding North Cyprus), Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Page 14

15 SEAT Approved Guarantee Administration Services, we, our, us Means Mondial Assistance (UK) Limited which administers the insurance on behalf of the insurer. Period of insurance Means the period shown on your confirmation of cover letter. Private individual Means a person who is using the insured vehicle for their own personal use and who is not a motor trader, garage, business or individual dealing in the buying and selling or repair of motor vehicles. UK Means England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man. You, your, yours Means the private individual named on the confirmation of cover letter, or as replaced by any new owner correctly declared to us using the Transfer of Ownership Form in this document and accepted by us. Page 15

16 4. WARRANTY POLICY COVER 4.1 Gold Cover Up to 100,000 miles at the date of purchase What Is Covered? You are covered for the costs (limited to parts and labour inclusive of VAT up to the maximum claim limit) of repairing or replacing factory-fitted components that have suffered electrical or mechanical failure occurring within the area of cover and during the period of insurance What Is Not Covered? Any failure attributable to the effects of overheating is not regarded as a mechanical or electrical failure under the terms of this insurance. General oil leaks (except where the removal of the engine or gearbox is necessary in order to rectify the oil leak). Bodywork of any kind, sheet metal, body panels, bodywork or glass sealants or bondings, paintwork, paint, lamp units, glass and mirrors (except in the case where they suffer an electrical or mechanical failure), springs (other than road springs) upholstery, carpets, trim, all weather strips and seals, channels and guides, locks, hinges, handles, check straps and cosmetic items. Parts not approved by, or equivalent in quality or design to, parts supplied by SEAT UK. Parts replaced under normal maintenance procedures or replaced as a result of normal wear and tear, adjustments, reprogramming or loading of software. Casings (unless damaged by the failure of a covered component) Normal service replacement items and other components subject to routine maintenance or periodic repair or replacement that are excluded are as follows: - Air cleaners - Auxiliary belts - Batteries - Bonnet, boot and fuel flap release cables - Brake friction material and discs/drums- - Clutch facings - Core plugs - Diesel glow plugs - Diesel particulate filters (DPF) - Distributor caps - Electrical connection blocks, terminals and fuses - Engine, gearbox, axle and drive line mountings Page 16

17 - Exhaust systems (although catalytic converters are covered for internal failure only) - Fuel filters - Handbrake cables - Hoses, hose clips and connectors - HT leads - Light bulbs - Oil filters and gaskets - PAS high pressure hose/pipes - Pollen/odour filters - Reprogramming/software updates, unless required as part of a replacement part repair - Rotor arms - Spark plugs - Sunroof cables, convertible roof material and straps - Tyres - Wheels - Wiper blades Claim Payments We will pay any number of claims inclusive of VAT up to the maximum claim limit. We will not pay more than the manufacturer s list price for parts and official labour times/costs which are necessary to repair or replace covered components Other Entitlements Vehicle replacement SEAT Approved Guarantee Administration Services will pay up to 50 a day including VAT, for up to a maximum of 7 days in a 12 month period, towards the cost of a replacement vehicle. You can only have a replacement vehicle if your vehicle is being repaired under this warranty and prior authority has been given by SEAT Approved Guarantee Administration Services. Exclusions: a] The first 24 hours of any rental period is not covered. b] You will have to pay for fuel and insurance for the replacement vehicle. Driving abroad The warranty is valid for up to 60 days per annum [pro rata] for trips to Continental Europe. SEAT Approved Guarantee Administration Services will not pay more than the equivalent UK cost for parts and labour. Overnight accommodation SEAT Approved Guarantee Administration Services will pay up to 100 (including VAT) towards overnight accommodation if the vehicle breaks down and you are unable to return home. You will need to send SEAT Approved Guarantee Administration Services a receipt. You cannot claim for the cost of meals and drinks. NB These benefits will not be provided if the failure is not covered by this warranty. Payments will be limited to those levels outlined. Page 17

18 4.2 Silver Cover Up to 100,000 miles at date of purchase What Is Covered? You are covered for the costs (limited to parts and labour inclusive of VAT up to the maximum claim limit) of repairing or replacing the following factory-fitted components that have suffered electrical or mechanical failure occurring within the area of cover and during the period of insurance. The parts covered are: Engine: All internal parts, timing belt and tensioner, turbocharger, supercharger, all solid-state sensors and control units (including immobiliser ECU) of the engine management system including supply relays, ignition switch, petrol or diesel injection and lift pumps, fuel injectors and pipes, starter motor, starter motor relay, alternator, water pump, thermostat, engine mountings, excluding worn parts. Steering system: All parts included from the steering wheel to the track rod ends, rear wheel steering (if fitted), PAS system (excludes drive belt), solid-state sensors and relays, excluding worn parts. Braking system: All parts including ABS system components, stop light switch, relays, discs, drums, cylinders, pipes and hoses, excluding worn parts and frictional material. Drive-line components: All parts including four wheel drive system, propeller or drive shafts including gaiters and centre bearing, differential and transfer box internal components, switchgear, ECU and relay, excluding worn parts and frictional material. Casings Casings are covered only when damaged by the failure of an insured component. Gearbox (automatic or manual): All internal parts, gear selection linkages and ECUs, automatic selection switchgear, reverse light switch, excluding worn parts. Clutch: Clutch cover, centre plate, release bearing, cable and adjuster, pedal, solenoid, switch, excluding worn parts and frictional material. Suspension: All parts including self-levelling system, wheel bearings, switch gear, ECU and relay, hydraulic pumps and valves, excluding worn parts. Sundries Working materials e.g. oils, filters, antifreeze are claimable as a direct result of a valid claim providing the vehicle is not within 1,000 miles of its next scheduled service. Miscellaneous The rectification of oil leaks is not covered and the cost of seals and gaskets will only be accepted where they are required as a direct consequence of a valid claim under the insurance. Page 18

19 4.2.2 What Is Not Covered? Any item not listed is not covered Claim Payments We will pay any number of claims inclusive of VAT up to the maximum claim limit. We will not pay more than the manufacturer s list price for parts and official labour times/costs which are necessary to repair or replace covered components Other Entitlements Vehicle replacement SEAT Approved Guarantee Administration Services will pay up to 50 a day including VAT, for up to a maximum of 7 days in a 12 month period, towards the cost of a replacement vehicle. You can only have a replacement vehicle if your vehicle is being repaired under this warranty and prior authority has been given by SEAT Approved Guarantee Administration Services. Exclusions: a] The first 24 hours of any rental period is not covered. b] You will have to pay for fuel and insurance for the replacement vehicle. Driving abroad The warranty is valid for up to 60 days per annum [pro rata] for trips to Continental Europe. SEAT Approved Guarantee Administration Services will not pay more than the equivalent UK cost for parts and labour. Overnight accommodation SEAT Approved Guarantee Administration Services will pay up to 100 (including VAT) towards overnight accommodation if the vehicle breaks down and you are unable to return home. You will need to send SEAT Approved Guarantee Administration Services a receipt. You cannot claim for the cost of meals and drinks. NB These benefits will not be provided if the failure is not covered by this warranty. Payments will be limited to those levels outlined. 4.3 Bronze Cover The maximum claims liability covered by the Bronze cover is 1000 inclusive of VAT per claim subject to a policy limit of What Is Covered? You are covered for the costs (limited to parts and labour inclusive of VAT up to the maximum claim limit) of repairing or replacing the following factory-fitted components that have suffered electrical or mechanical failure occurring within the area of cover and during the period of insurance. The parts covered are: Engine All internally lubricated components, including but not limited to the following: Cylinder head, cylinder head gasket, valves (excluding decarbonisation, burnt or pitted Page 19

20 valves and valve seats), valve springs, valve guides, camshaft and bearings, camshaft followers, hydraulic lifters, timing gears, timing chains, piston and piston rings, cylinder liners and liner seals, cylinder block, connecting rods and small end bearings, gudgeon pins, crankshaft and crankshaft bearings, oil pump and oil pump drive, distributor driveshaft, flywheel, starter motor ring gear, engine management sensors. bearings, 4X4 transfer box, halfshaft, halfshaft bearings, driveshafts, bearings and constant velocity joints, propeller shaft universal joints and centre bearing, wheel bearings, final drive sensors. (Excluding rubber boots and gaiters). Casings Casings are covered only when damaged by the failure of an insured component. Timing belts Timing belts and tensioners are covered providing that the last due change has taken place as specified by the manufacturer s schedule (proof required). Damage subsequently caused if timing belt has not been changed as specified by the manufacturer is specifically excluded. Turbocharger/ Supercharger Factory-fitted turbocharger or supercharger, intercooler and wastegate. Sundries Working materials eg oils, filters, antifreeze are claimable as a direct result of a valid claim providing the vehicle is not within 1,000 miles of its next scheduled service. Miscellaneous The rectification of oil leaks is not covered and the cost of seals and gaskets will only be accepted where they are required as a direct consequence of a valid claim under the insurance. Gearbox All internally lubricated components, including but not limited to the following: Gears, shafts, synchroniser hubs and baulk rings, selector shafts and selector forks, internal bearings and bushes, oil pump, valve and valve block, clutches and brake bands, governor, torque converter, modulator valve, gearbox sensors. (Excluding external linkages). Final drive All internally lubricated components, including but not limited to the following: Crown wheel and pinion, differential gears and What Is Not Covered? Any components specifically not listed are not covered Claim Payments We will pay any number of claims up to a total maximum value of 5000 inclusive of VAT. We will not pay more than the manufacturer s list price for parts and official labour times/costs which are necessary to repair or replace covered components. Page 20

21 4.4 Gold Cover, Silver Cover And Bronze Cover Exclusions to inspect the insured vehicle under this insurance. 8. Damage or failure caused by an excluded This insurance does not cover any injury, component. failure, loss or damage caused by, arising from or in connection with the following: 9. The vehicle has been used for 1. Corrosion, frost, salt, hail, windstorms, competitions of any kind, racing, lightning, airborne fallout, (e.g. chemicals, pacemaking, rallies, off road use including tree sap, bird droppings, etc), water track days, for any form of hire or reward ingress or flooding. and usage for or by driving schools. 2. Any defect which is likely to have existed 10. Losses or damage due in any way to before the period of insurance. any type of accident, misuse or any act or omission which is wilful, unlawful or 3. Wear and tear, normal deterioration, negligent. routine servicing, maintenance, reprogramming or loading of software. 11. Any component which is either subject to recall by the insured vehicle s 4. Faulty repairs, incorrect servicing or failure manufacturer, manufacturing defect or to have the insured vehicle serviced inherent design faults. in accordance with the manufacturer s specification. 12. Electrical or mechanical failure which happens outside the area of cover. 5. Lack of oil, fuel, lubricants, hydraulic fluids or additives, foreign matter entering the 13. Cleaning, polishing, operations performed fuel cooling, air conditioning or lubrication under normal maintenance, adjustments, systems, use of oil, fuel, lubricants, modifications, alteration, tampering, hydraulic fluids or additives which the disconnection, improper adjustments or manufacturer of the insured vehicle does repairs. not recommend. 14. We will pay for damage caused to a covered 6. Vehicles modified in any way from the part if caused by another covered part. original manufacturer s specification. 15. We will not pay for any damage to parts 7. Any loss where the speedometer has been not covered by this warranty even if the tampered with, altered, disconnected or damage is caused by a covered part. where the mileage of the insured vehicle cannot be verified; or where you or anyone else acting on your behalf acts in a way that prevents us from exercising our right Page 21

22 16. We will not pay for any depreciation to your insured vehicle, loss of earnings, death or bodily injury, damage to property or any other loss or damage which is a direct or indirect result of the failure of a covered item. 17. As your policy is intended to cover the repair and/or replacement of defective or damaged parts, it does not additionally cover losses that may be caused by that defective or damaged part, unless otherwise stated in the policy terms and conditions. For example, your policy may cover repairs to or replacement of a wheel bearing but would not cover any loss of earnings that you may suffer while your insured vehicle is being repaired. 18. You should check whether you have any other insurance policies that may cover additional damage or related costs or losses not covered by this policy. 19. Ionising radiation or radioactive contamination from any nuclear fuel or the nuclear waste arising from burning nuclear fuel. 20. Radioactive, toxic, explosive or other dangerous properties of any explosive nuclear equipment or nuclear part of that equipment. 21. Acts of war, invasion, acts of foreign enemies, terrorism, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, riot or civil commotion, explosions, fire, radiation and falling objects. 22. Pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds. 23. Any costs covered under any other warranty, guarantee, insurance or cover. 24. Any damage which has occurred as a result of accidental damage or impact of whatever nature to either the covered vehicle or the persons. 25. Electrical or Mechanical failure or damage which has been caused or contributed to by: - Water ingress, frost, corrosion, flooding, impact, fire, abuse or neglect. - A defect which (is likely to have) existed prior to start of cover. - Lack of anti-freeze, lubricants or hydraulic fluids. - Incorrect servicing or faulty repairs. - Ingress of foreign matter into the fuel, oil or cooling systems. - Failures due to oil degradation. - A grade of oil, fuel, lubricants, hydraulic fluids or any additives not recommended by the manufacturer of the covered vehicle. Page 22

23 26. This insurance will not cover any loss, damage or failure caused wholly or partially, from lack of maintenance, abuse or neglect or as a result of accident. It will not cover pre-existing faults or a gradual reduction in operating performance that is commensurate with the age and mileage of the vehicle. 27. Any vehicle which is owned by a business formed for the purposes of selling or servicing motor vehicles. 28. Fixed or portable in car entertainment systems including, but not limited to, audio or video/dvd equipment, games consoles, CD multi-changers, MP3 or ipod equipment, speakers, amplifiers and remote controls. Phones or phone system and any part of a satellite navigation system. 29. Any vehicle which has been classified a Category A,B,C or D write-off by a motor insurance company. 4.5 How To Make A Warranty Claim? Making A Warranty Claim When In The UK. Contact your nearest authorised SEAT Dealer or any SEAT Authorised Repairer and advise them that your insured vehicle is protected by a SEAT Extended Warranty. The SEAT Dealer or SEAT Authorised Repairer will contact us regarding claims on your behalf. It is your responsibility to authorise any dismantling of the insured vehicle or any other work required to diagnose any faults with the insured vehicle. We will not pay for any diagnostic costs, other than the reasonable costs of diagnosis should a claim for a defective component be valid under this insurance. If you are VAT registered you remain responsible for settling the VAT content of any claim separately. SEAT Approved Guarantee Administration Services reserve the right to examine the insured vehicle and to subject it to expert assessment in order to determine if your claim is covered and how much we will pay for repairs. If you or anyone acting on your behalf acts in a way which prevents us from being unable to determine the cause of failure by inspecting the insured vehicle or defective components, then we will not pay all or any part of your claim. Page 23

24 4.5.2 Making A Warranty Claim When In Continental Europe. All repairs and costs are the responsibility of the policyholder while in countries outside the UK. It is your responsibility to authorise any dismantling of the insured vehicle or any other work required to diagnose any faults with the insured vehicle. Once the repairs have been completed, you must settle the costs with the dealer and retain the invoice. Please also keep the replaced components if possible until we have finished processing your claim as we may need to see them. Please contact SEAT Approved Guarantee Administration Services within 30 days of any completed repairs and you will be advised if they are covered under this insurance. On your return to the UK, please send the invoice and copies of the insured vehicle s service records with a covering letter to: SEAT Approved Guarantee Administration Services, PO Box 1699, Croydon CR9 1SQ. For any enquiries please call SEAT Approved Guarantee Administration Services on Please retain a copy of the repair invoice and the original service records for your own safekeeping as we will be unable to return these to you. Your claim will then be processed and reimbursed to you in pounds sterling at the rate of exchange for the relevant currency at the time of the repair, providing that your claim is valid. We will not pay more than the equivalent UK rates for the manufacturer s list price for parts and official labour times/costs which are necessary to repair or replace covered components. If you are VAT registered you remain responsible for settling the VAT content of any claim separately. Page 24

25 5. GENERAL TERMS AND CONDITIONS 5.4 Claims Our Rights These conditions apply to all sections of your warranty insurance and you must meet them before we make a payment. 5.1 Telling Us Relevant Facts We can take over and carry out the defence or settlement of any claim. After we have made a payment, we can pay to take legal action to get back any payment we have made under this warranty insurance. You must tell us about anything that may affect your cover (including any changes during the period of insurance). If you are not sure whether something is relevant, you must tell us anyway. You should keep a record of any extra information you give us. If you do not tell us about something that may be relevant, your insurance cover may be invalidated and we may not cover any related claims. If we want to, we will examine the insured vehicle and will test damaged components. 5.5 Looking After Your Vehicle You must take all reasonable steps to safeguard the insured vehicle against breakdown/ immobilisation and/or electrical or mechanical failure. 5.2 Providing Information 5.6 Fraud We will only provide the cover described in this insurance if, as far as you know, the information you gave at the time of taking out this cover is true and complete. If you or any beneficiary claiming under this insurance makes a claim that is false or dishonest in any way, this insurance will not be valid and you will lose all benefits under it. 5.3 Claims Your Duties If a claim occurs you must comply with the relevant claims procedures described in this document as soon as you can. Page 25

26 6. SEAT ROADSIDE ASSISTANCE Seat Assistance UK & European Terms and Conditions The breakdown services available through SEAT Assistance are provided under the terms and conditions detailed within this document. SEAT Assistance is only available in connection with the SEAT vehicle to which it relates. Terms and Conditions These terms and conditions are valid for the vehicle that was purchased by you, and has met the requirements of the SEAT Assistance programme. This section of your policy booklet sets out the terms of SEAT Assistance. Cover is underwritten by The Automobile Association Limited (which is an insurer exempt from authorisation under the Financial Services and Markets Act 2000) except for Relay Plus or European Cover, if applicable, which are underwritten by Acromas Insurance Company Limited (AICL). Useful Contact Numbers and Addresses Simply dial the number for the service you require. UK Breakdown Assistance: European Breakdown Assistance: For reimbursement of expenditure with Europe, telephone the Supervisor, Purchase Ledger, Overseas Accounts Department, on: SEAT Assistance The AA Swallowfield One Wolverhampton Road West Midlands B69 2AG Page 26

27 Introduction SEAT Assistance provides cover for the Eligible Vehicle regardless of who is driving provided the vehicle is within the specified limits. Your Right to Cancel You have the right to cancel your SEAT Assistance within 14 days from receipt of your SEAT Assistance documentation (the cooling off period ). If you have paid to extend or upgrade your SEAT Assistance you will be entitled to a refund of the premium, less a pro rata charge for the period of cover and an administration charge. If you wish to cancel after the cooling off period has expired, and subject to any other statutory rights you have, we will not be obliged to give refunds. Please note that there will be no separate or additional cooling off period following or in relation to, any change to SEAT Assistance which is made or requested during currency of your SEAT Assistance Compliments and Complaints Procedure If you have either a compliment or a complaint, we really want to hear from you. We welcome your comments as they give us the opportunity to put things right and to improve SEAT Assistance service. Please phone us on: Text phone users can ring: Or write to: Customer Care, The AA, Lambert House, Stockport Road, Cheadle, SK8 2DY [email protected] If you are refused service by us, either in whole or in part, you have the right to an explanation from us in writing. It is our policy to acknowledge any complaint within five working days, advising you of who is dealing with your concerns and attempt to address them. If our investigations take longer, a full response will be given within 20 working days or an explanation of the AA s position with timescales for a full response. If, in regard to Relay Plus or European Cover complaints only, you are still not satisfied, you can contact the Financial Ombudsman at Insurance Division Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: or [email protected]. uk. Page 27

28 Financial Services Compensation Scheme Relay Plus and European Cover which is underwritten by Acromas Insurance Company Limited (AICL) is covered by FSCS. You may be entitled to compensation from the scheme if AICL cannot meet its obligations. This depends on the type of the business and the circumstances of the claim. For claims against insurance firms, insurance cover provides protection for 90% of the claim, with no upper limit. Further information about the compensation scheme arrangements is available from the FSCS at or telephone Definitions SEAT Assistance means breakdown services described in these terms and conditions. They cover anyone authorised to drive the Eligible Vehicle. Eligible Vehicle means a SEAT vehicle for which SEAT Assistance has been issued, and which comply with the vehicle type, weight and size restrictions described in these terms and conditions. Authorised Driver means any person driving an Eligible Vehicle with the lawful authority to do so, including but not limited to the Registered Keeper. Agent means any garage or other service provider appointed by the AA to act as its agent in the provision of certain roadside services. The AA means, for Roadside, Relay and Homestart, The Automibile Association Limited and for Relay Plus and European Cover, Acromas Insurance Company Limited (AICL). We means either The Automobile Association Limited or for Relay Plus and European Cover, Acromas Insurance Company Limited (AICL). Vehicle Type, Weight And Size Restrictions SEAT Assistance is only available in relation to vehicles which: a) have been registered as an Eligible Vehicle with the AA b) comply with the relevant restrictions set out below: maximum vehicle weight (applies to all services) All vehicles: 3.5 tonnes gross vehicle weight (GVW) maximum vehicle length Relay Service: 6.4m (21 ft)* maximum vehicle width Relay Service: 2.3m (7ft 6in)* You and Yours means the registered keeper or, as the context requires, the Driver requiring assistance. Page 28

29 * In addition, assistance will be provided for caravan or trailers on tow at the time of the breakdown provided that the GVW of the caravan or trailer does not exceed 4000kg (4.0 tonnes) and falls within the above limits for Relay service. A caravan or trailer with load of a length not exceeding 8m (26ft) will be recovered provided that this can be done safely under tow. The AA will seek to arrange, but will not pay for the recovery of any vehicle, caravan or trailer that exceeds any of these limits. (Please note that Relay does not cover the recovery of horses or livestock.) Your Personal Data Using Your Personal Information 1.1 The Saga and AA group of companies* and Automobile Association Personal Finance Limited ( We ) will use Your personal information for the following purposes: (a) to identify You when You contact Us (b) to help identify accounts, services and/ or products which You could have from Us or Our partners from time to time. We may do this by automatic means using a scoring system, which uses the information You have provided, any information We hold about You and information from third party agencies (including credit reference agencies) (c) to help administer, and contact You about improved administration of, any accounts, services and products We have provided before, or provide now or in the future (d) to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information (e) to help to prevent and detect fraud or loss (f) to contact You in any way (including mail, , telephone, text or multimedia messages) about products and services offered by Us and/or selected partners unless You have previously asked Us not to do so (g) where We are contacted for breakdown assistance service using a mobile telephone We or Our agents may provide details of the relevant telephone number to the mobile telephone network providers, through Our agent, to enable Us to record the geographical location of the handset as part of the breakdown information in order to assist Us in locating the caller * A list of companies forming the group of companies is available from the AA Data Protection Compliance Manager at the address given in 1.7. Page 29

30 1.2 We may allow other people and organisations to use information We hold about You for the purpose of providing services You have asked for, as part of the process of selling one or more of Our businesses, or if We have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings. From time to time, these service providers and organisations may be outside the European Economic Area in countries that do not have the same standards of protection for personal data as the UK. We will, however, always use every reasonable effort to ensure sufficient protections are in place to safeguard Your personal information. 1.3 We may monitor and record communications with You (including phone conversations and s) for quality assurance and compliance reasons. 1.4 We may check Your details with fraud prevention agencies. If You provide false or inaccurate information and We suspect fraud, We will record this. We and other organisations may use and search these records to: (a) help make decisions about credit and credit related services for You and members of Your household (b) help make decisions on motor, household, credit, life and other insurance proposals and insurance claims for You and other members of Your household (c) trace debtors, recover debt, prevent fraud and to manage Your accounts or insurance policies; and (d) check Your identity to prevent money laundering unless You give Us other satisfactory proof of identity 1.5 Where You give Us information on behalf of someone else, You confirm that You have provided them with the information set out in these provisions and that they have not objected to such use of their personal information. Where you give Us sensitive data about yourself or another person (such as health details or details of any criminal convictions) You agree (and confirm that the other person has agreed) to Our processing such information in the manner set out in these provisions. Page 30

31 1.6 In addition, where credit checking may take place the following wording must be used: In connection with this contract We, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about You by these agencies may be linked to records relating to other people living at the same address with whom You are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from Your application and payment details of Your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about You and members of Your household with whom You are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments. If You provide false or inaccurate information to Us and We suspect fraud, We will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud. 1.7 If You need details of those credit agencies and fraud prevention agencies from which We may obtain and with which we may record information about You or the List of Companies forming the AA Group, please write to Our Data Protection Compliance Manager at The Automobile Association, Fanum House, Basing View, Basingstoke, RG21 4EA. UK Breakdown Assistance Services The Breakdown Assistance Services provided by the Automobile Association Limited, as detailed in this part of the booklet, are only available in relation to an Eligible Vehicle when travelling in the United Kingdom and where the relevant breakdown occurs in the cover period. Assistance is not available in relation to events occurring prior to commencement of the relevant cover. If cover appropriate to the assistance required is only requested at the time of, or following, the relevant event, and the AA is prepared to provide such assistance, there will be a one off call out fee in addition to the premium payable. This fee is not a premium and its payment, will not, in itself, entitle the Authorised Driver to cover. Page 31

32 Roadside Assistance What is covered Roadside Assistance is available if the Eligible Vehicle is stranded on the highway more than a quarter of a mile from the Authorised Driver s home address previously following a breakdown of the Eligible Vehicle. We will seek to effect a roadside repair if, in the reasonable opinion of the patrol or appointed Agent, this can be achieved within a reasonable time. If a patrol or appointed Agent cannot fix the Eligible Vehicle within a reasonable time, it will be taken to the nearest authorised repairer or, alternatively, to a local destination of the driver s choice, provided it is no further. It is then the Authorised Driver s responsibility to instruct the repairer to make any repairs required. Any contract for repair will be between the Authorised Driver and the repairer, and it is the Authorised Driver s responsibility to pay them. We do not guarantee that any recovery to an appropriate authorised repairer will be within the opening hours of the repairer or that the repairer will be immediately available to undertake any required repair. Once the Eligible Vehicle is moved or a temporary repair carried out in situ, the cost of any subsequent repairs is not covered by SEAT Assistance. Please check the vehicle warranty for details of repairs covered under the warranty. Message handling We will make a telephone call at your request following a breakdown. What is not covered Roadside Assistance does not cover any additional transport or other costs that the Authorised Driver might incur, whether as a result of the Eligible Vehicle being towed or otherwise (please see Relay Plus). Assistance following a breakdown or accident attended by the police or other emergency service, until the services concerned have authorised the Eligible Vehicle s removal. If the police or emergency service concerned insist on immediate recovery by a third party, the cost of this must be met by the Authorised Driver. Matters excluded under General Terms of SEAT Assistance. Page 32

33 Home Start What is covered Home Start provides assistance when the Eligible Vehicle is immobilised following a breakdown at or within ¼ mile of the Authorised Driver s home address. If a prompt local repair is not possible, we will, subject to the terms and conditions relating to such service, provide recovery to the nearest authorised SEAT dealer or other location of the Authorised Driver s choice, whichever is the nearer. It is then the Authorised Driver s responsibility to instruct the repairer to make any repairs required. Any contract for repair will be between the Authorised Driver and the repairer, and it is the Authorised Driver s responsibility to pay them. We do not guarantee that any recovery to an appropriate local repairer will be within the opening hours of the repairer or that the repairer will be immediately available to undertake any required repair. Relay provides the relay of an immobilised Eligible Vehicle (including trailer/caravan on tow at the time, provided it is within the size limits) to the nearest SEAT dealer or if further than ¼ mile from the Authorised Driver s home, to any other single destination in the UK. Assistance will be provided for no more people than the legal seating capacity of the Eligible Vehicle up to a maximum of eight people (including the driver) provided that such people were travelling in the Eligible Vehicle at the time of the breakdown. If there are more people than the maximum allowed, we will seek to arrange, but will not pay for, their onward transportation. A caravan or trailer which is capable of being towed safely will be towed, provided it does not exceed a maximum length of 8m (26ft). We will seek to arrange, but will not pay for, recovery of any Eligible Vehicle, caravan or trailer that exceeds any of these limits. What is not covered Please note The recovery of an Eligible Vehicle within a After the Eligible Vehicle has been recovered, quarter of a mile of the Authorised Driver s any subsequent repairs will be at the home address. Authorised Driver s cost. It is also the Matters excluded under the General Terms responsibility of the Authorised Driver to of SEAT Assistance. arrange and pay for the Eligible Vehicle s collection, should that be necessary. Relay What is covered Relay is available following an incident involving an Eligible Vehicle and we cannot arrange a local repair within a reasonable time. Page 33

34 What is not covered Relay will not be provided if we are able to arrange a prompt local repair within a reasonable time. A second or subsequent Relay, after the Eligible Vehicle has been recovered following a breakdown. The transport of immobilised vehicles where we consider this to be part of a commercial activity, for example, to, from or for motor dealers or delivery companies. The transport of vehicles being used for racing, rallying, trials or time trials, auto tests or other motor sports events. The recovery of any vehicle that we consider would be dangerous or illegal for us to load or transport (including, but not limited to, overladen vehicles). Assistance following a breakdown or accident attended by the police or other emergency service, until the services concerned have authorised the vehicle s removal. If the police or emergency service concerned insist on immediate recovery by a third party, the cost of this must be met by you. Any costs for passengers who do not accompany the Eligible Vehicle while it is being recovered under Relay. The recovery of any vehicles bearing trade plates and/or which we have reason to believe have just been imported or purchased at auction. The recovery of horses or other animals. Ferry costs. Matters excluded under General Terms of SEAT Assistance. Relay Plus Underwritten by Acromas Insurance Company Limited. ACROMAS Insurance Company Limited is authorised and regulated by the Commissioner of Insurance, Financial Services Commission, Gibraltar, and is regulated by the Financial Services Authority, United Kingdom. ACROMAS Insurance Company Limited is a member of the Association of British Insurers. ACROMAS Insurance Company Limited is incorporated with limited liability in Gibraltar with number (Gibraltar). Registered Office: Line Wall Road, Gibraltar. UK branch address The Saga Building, Enbrook Park, Folkestone, Kent CT20 3SE. In the event of a road traffic accident, Relay Plus will not be available. Please note that, following a road traffic accident, or otherwise, it is and remains the Authorised Driver s responsibility to ensure that he or she properly complies with any requirements of their motor insurer in making a claim under their motor insurance policy.this service may be provided as an extension to Relay, following an immobilising breakdown of an Eligible Vehicle more than a quarter of a mile from the Authorised Driver s home address, to provide Relay Plus arrangements. In the event that we authorise the provision of Relay Plus you may choose one of the following options: A) Temporary Loan Vehicle; or B) Overnight Accommodation; or C) Public Transport Costs. Relay Plus is not available following an accident. Page 34

35 A) Temporary Loan Vehicle What is covered We will (subject to the conditions noted below) arrange a temporary loan vehicle for up to 48 hours. The benefit entitlement is a replacement vehicle up to a 1600cc hatchback. We will (subject to any responsibility the Authorised Driver may have) pay the chosen vehicle supplier s hire charges, including comprehensive insurance premium, collision damage waiver and VAT (but excluding any insurance excess which may become payable), for a maximum of 48 hours, starting from the time when the vehicle is issued (which must be within 48 hours of the immobilising incident). The Authorised Driver is responsible for all other charges arising from the use of the hire vehicle (including, but not restricted to, fuel costs and any insurance excess charges) - for example, if the Authorised Driver keeps the vehicle for over the 48 -hour period - this must be agreed in advance with the vehicle supplier. The Authorised Driver must pay any additional charges direct to the vehicle supplier. Temporary loan vehicles are supplied and the availability of this benefit is subject to the terms and conditions of the vehicle supplier who, amongst other things: i) will require a full, valid driving licence at the time of issue of the vehicle ii) may impose limitations on the availability and engine capacity of the replacement vehicle - for example, in relation to the age of the driver, certain licence endorsements etc iii) may require a cash or credit card deposit, including a fuel deposit; iv) may require additional means of identification v) will require the driver to be aged at least 18 and must have held a full driving licence for at least 12 months Failure to comply with the vehicle supplier s terms and conditions or to return the vehicle to the supplier by the due date may result in action being taken against the Authorised Driver. While not obliged to do so, in appropriate circumstances (for example, where a replacement van is required), we will seek to arrange a suitable replacement vehicle for you, of up to 1600cc engine capacity. If this is not feasible, the Authorised Driver may have the option of the normal replacement car or one of the other two benefits under Relay Plus. Where any vehicle supplied under the terms of Relay Plus cannot accommodate the eligible number of people (please refer to Relay section for limits), we will seek to arrange a further vehicle and/or for the onward transport of any additional passengers. Page 35

36 Replacement vehicles cannot be supplied with a tow bar, and therefore any caravan or trailer will, if eligible, be recovered under Relay with the immobilised Eligible Vehicle. Should the replacement vehicle not be needed immediately, Relay Plus may be redeemed any time up to 48 hours after the relevant breakdown (collecting the hire car will be the Authorised Driver s responsibility). Please note that this does not guarantee the availability of, or access to, a replacement vehicle, the issue of which remains subject to the terms and conditions of the vehicle supplier. Should the Authorised Driver not, as a result of supplier terms or otherwise, be able to take advantage of this benefit, then the Authorised Driver may instead choose one of the other two benefits. Please note: this benefit is not, under any of our suppliers terms, available to drivers under 18, or to drivers who have held a full driving licence for less than twelve months. This does not, however, mean that a driver who is outside of these categories will necessarily be able to obtain a hire vehicle since the situation may change or different age restrictions may apply under the terms and conditions of available vehicle suppliers. The examples of exclusions given are not an exhaustive list. B) Emergency Overnight Accommodation What is covered We will arrange for one night s bed and breakfast accommodation for no more people than the legal seating capacity of the Eligible Vehicle up to a maximum of eight people (including the driver) (or to a limit of 100 per person to a maximum of 300 in total). We will not pay for any additional costs incurred by the Authorised Driver or passengers such as meals (other than breakfast), drinks, telephone calls and newspapers. These costs must be settled with the hotel before leaving. or C) Public Transport Costs What is covered We will cover reasonable public transport costs for the Authorised Driver and up to eight passengers. The Authorised Driver can claim Recovery Plus costs to a limit of 100 per person to a maximum of 300 in total. or Page 36

37 Please Note a) Any passengers must have been travelling with the Authorised Driver at the time of the relevant breakdown. b) The Authorised Driver must obtain proofs of purchase or receipts for all travel expenses. c) Any claim for reimbursement should be made in writing to Claims, Agency Accounts, Fanum House, Basingstoke, Hampshire, RG21 4EA. d) All relevant proofs of purchase and receipts must accompany the claim. e) Any claim for transport costs must be submitted to us within 28 days of the relevant breakdown and will be subject to the limit stated above. Seat European Assistance Cover Underwritten by Acromas Insurance Company Limited. ACROMAS Insurance Company Limited is authorised and regulated by the Commissioner of Insurance, Financial Services Commission, Gibraltar, and is regulated by the Financial Services Authority, United Kingdom. ACROMAS Insurance Company Limited is a member of the Association of British Insurers. The AA will arrange and help towards the cost of Roadside Assistance following a breakdown in Europe, subject to all relevant terms, conditions and exclusions. Use of SEAT European Assistance is subject to the terms and conditions. Important Notes If the Authorised Driver cannot provide valid details of the Eligible Vehicle under SEAT European Assistance, the AA reserves the right to refuse to arrange service and cover will not apply. It is important that the AA is contacted if assistance is required under SEAT European Assistance and the Authorised Driver follows the procedures notified by the AA. If a garage is contacted direct, the Authorised Driver will have to settle their bill and the AA will be under no obligation to reimburse the Authorised Driver. Credit card - Credit card must be available if the emergency car hire benefit is used; the car hire company requires a swipe of the card as security. Debit cards are not accepted for this purpose. ACROMAS Insurance Company Limited is incorporated with limited liability in Gibraltar with number (Gibraltar). Registered Office: Line Wall Road, Gibraltar. UK branch address The Saga Building, Enbrook Park, Folkestone, Kent CT20 3SE. Driving licence - Driving licence must be available if the emergency car hire benefit is used; the car hire company will expect to see the original driving licence, together with paper counterpart (if photo card licence). Page 37

38 Important Limitations of Service There are differences between the service the AA will provide within the UK and the service provided by SEAT European Assistance. These include: 1. SEAT European Assistance will usually be provided through a garage or, if in countries where a sister motoring organisation operates, a local patrol may assist. 2. European garage mechanics and patrols are unlikely to speak English. 3. National holidays and working hours vary throughout Europe. This will impact on the service provided to the Authorised Driver, especially during busy periods. 4. Third party service providers including garages, repairers, recovery operators, car hire companies, etc are not approved by the AA and do not act as agents of the AA. 5. The AA cannot be held liable for any acts or omissions of any such garages or other third parties. 6. Any goods being carried remain the Authorised Driver s responsibility. Geographical limits SEAT European Assistance applies within the following geographical limits within which the Eligible Vehicle and the Authorised Driver must stay together. Assistance will not be provided outside of these geographical limits. Cover applies within the following limits (the Geographical Limits): Albania; Andorra; Austria; Belarus; Belgium; Bosnia and Herzegovina; Bulgaria; Channel Islands, Croatia; Cyprus; Czech Republic; Denmark; Eire (the Republic of Ireland); Estonia; Finland; France (including Corsica); Germany; Gibraltar; Greece; Hungary; Italy (including Sardinia and Sicily); Isle of Man, Latvia; Liechtenstein; Lithuania; Luxembourg; Malta; Monaco; Montenegro; Netherlands; Norway; Poland; Portugal; Romania; Russia; San Marino; Serbia; Slovakia; Slovenia; Spain (including the Balearic and Canary Islands but excluding Ceuta and Melilla in North Africa); Sweden; Switzerland;; the Former Yugoslav Republic of Macedonia; the Vatican City; Turkey (but only Istanbul and west of the Bosphorus) and Ukraine 7. Eligible Vehicles which are recovered will Cover within the UK applies only to a direct usually be brought back unaccompanied. journey to and from the seaport or Eurotunnel 8. Vehicle recovery from Western Europe will terminal and can only be used for journeys take on average 8-14 days. At busy where the Eligible Vehicle is being taken periods and from further destinations, overseas by waterborne craft or Eurotunnel and recovery may take longer. not for crossing estuaries and non-tidal waterways. The AA reserves the right to amend the geographical limits of cover in the event of war, civil disturbance, riot or radioactive contamination. Page 38

39 Definitions Authorised Driver: any person driving an Eligible Vehicle with the lawful authority to do so, including but not limited to the Registered Keeper. Authorised Driver s Party: the Authorised Driver and all other occupants of the vehicle, maximum 6 persons. The AA will only cover people who are travelling with the Authorised Driver for the whole duration of the Trip. Trip: the Authorised Driver s journey overseas with the Eligible Vehicle within the Period, starting and ending in the UK. The AA will only cover the Eligible Vehicle within the UK for a direct journey to or from the seaport or Eurotunnel terminal. Period: any number of journeys taken within the duration of the SEAT European Assistance provided that each individual trip must not exceed a maximum of 90 days. Home: the Authorised Driver s permanent residential address in the UK. Country of Departure: United Kingdom only. condition at the start of the Trip and used for private purposes or business use only. The AA reserves the right to require an inspection of the Eligible Vehicle to confirm its roadworthiness. The AA will not cover personal effects/goods/ vehicles/boats or other waterborne craft on or in the Eligible Vehicle or trailer nor consider any consequential loss. These remain the Authorised Driver s responsibility at all times. Vehicle occupants Maximum of 6 persons including driver and infants but limited to the maximum number of persons the Eligible Vehicle is designed to carry and for whom there are fixed seats and restraints. Maximum vehicle weight (applies to all services) All vehicles: 3.5 tonnes gross vehicle weight (GVW) Maximum vehicle length Relay Service: 6.4m (21 ft)* Maximum vehicle width Relay Service: 2.3m (7ft 6in)* All vehicles must be built to manufacturer s specifications, hold a current MOT Certificate (where required), hold appropriate insurance for circulating overseas, be in a roadworthy Page 39

40 The Eligible Vehicle and the Authorised Driver must comply with legislation as to vehicle types, weight and dimensions which apply in the countries visited and the AA cannot be liable for any loss whatsoever because the Eligible Vehicle cannot be imported into or used in overseas countries, due to its type, weight and/or dimensions. If the Eligible Vehicle is stranded on the highway as a result of breakdown, SEAT European Assistance will provide, within the Geographical Limits, subject to all relevant terms, conditions and exclusions contained in these terms and conditions, for the arrangement of emergency roadside assistance and, where appropriate, vehicle recovery to the UK, emergency alternative travel or emergency accommodation assistance for the Authorised Driver and the Authorised Driver s Party. The overall claim limit for Seat European Assistance cover is 2,000 per party, per trip, excluding unaccompanied vehicle recovery benefit. SECTION 1 Roadside assistance and emergency repair What is covered The AA will arrange emergency help for the Authorised Driver and cover costs within the following limits for roadside assistance, towage and garage repairs up to 150 overall maximum. This includes up to 100 for garage labour within this total amount. Note All costs met under this Section form part of the relevant overall claim limit. What is not covered 1. The cost of any replacement part, tyres, body glass, fuel, lubricants or other fluids, keys or other materials. 2. Any costs for a locksmith, body glass, tyre or other specialist. If the AA considers that their services are needed, the AA will seek to arrange this on the Authorised Driver s behalf, but will not pay for the cost of the call out nor any repair. 3. Routine maintenance and non-emergency repairs such as radios, CD players and heated rear windows. 4. Any non-essential repairs, damage to paintwork or other cosmetic repairs, or air conditioning or climate control faults, which do not affect the mobility or security of the Eligible Vehicle nor render it unsafe to drive. 5. Any costs incurred because the Eligible Vehicle / Authorised Driver is not carrying a spare set of vehicle keys, a legal and serviceable spare wheel(s) and tyre(s) or an instant mobility system where this is supplied with the Eligible Vehicle. 6. Any costs covered under the Eligible Vehicle s warranty. Page 40

41 7. The AA reserves the right to refuse to provide or arrange breakdown assistance services if the Authorised Driver is not present at the scene of the Breakdown. 8. The cover is not available to vehicles, which are overloaded or used in rallying, off-road driving or in the Nürburgring or for motorsports. It may not be used in place of regular servicing. 9. If the AA cannot arrange for a garage to accept our guarantee of costs, the AA will ask the Authorised Driver to pay for any repairs undertaken at the time and reclaim insured costs when the Authorised Driver returns Home. 10. Please note the Limitations of Service regarding the nature of our relationship with the third party service providers such as garages, repairers and recovery agents. 11. If the Authorised Driver insists on authorising lengthy or expensive repairs contrary to our advice, the AA reserves the right to refuse any further service. 12. Recovery from French motorways cannot be arranged by the AA, as these roads are privately owned. In the event that assistance is required, the Authorised Driver must contact the dedicated motorway services and telephone SEAT European Assistance for further help once towed off the motorway/service area. assistance required following Breakdown or Accident where the need for such assistance arises in the circumstances specified in clause 4 of SEAT European Assistance General Terms and Conditions. Notes a. The AA will only seek to arrange a guarantee of costs within the limits of SEAT European Assistance and the Authorised Driver will have to pay the repairing garage for extra costs or the costs of parts. b. If the Authorised Driver is not the owner of the Eligible Vehicle, the Authorised Driver must check with the owner before authorising any repairs. c. Repair costs can vary from those in the UK and may be more expensive. d. Before paying the bill and taking the Eligible Vehicle away from the garage, the Authorised Driver should check the work carefully to make sure it is satisfactory and report any problem to the AA immediately while the Authorised Driver is still overseas, as it may be very difficult for the Authorised Driver to have a faulty repair corrected or to get any redress after the bill has been paid and the Authorised Driver has returned Home. 13. Any matter excluded under the General Terms and Conditions, for example, but without limitation, any emergency Page 41

42 e. If the garage cannot complete the repairs within 24 hours or until after the date on which the Authorised Driver planned to return Home, the Authorised Driver must contact the AA to discuss the Authorised Driver s options. f. If the Eligible Vehicle has left the highway and the Authorised Driver asks for assistance when it is in a ditch, or standing on soft ground, sand or shingle, or stuck in water or snow, any recovery to a place of safety the AA arranges will be at the Authorised Driver s cost. g. The Authorised Driver should notify the Eligible Vehicle s insurer or warranty company of any claim under this section where it is possible that costs may be recoverable either fully or in part from them. SECTION 2 Emergency car hire and alternative travel arrangements If the repairer estimates that the repairs to the Eligible Vehicle will take more than eight hours, the AA will cover the Authorised Driver s reasonable and necessary costs for alternative travel as set out below. What is covered Reasonable and necessary additional expenses from a, or a combination of: a. Contribution towards car hire costs for a maximum of 3 days c. Rail fares (first class for a maximum of 6 people) d. Local taxi fares e. Any other transport equivalent to 2nd class rail fares Overall limit for expenses at a to e is up to 750 per Authorised Driver s Party, per Trip. Please note: the AA will include any costs the AA agrees under this benefit in the overall claim limit. What is not covered 1. All other charges arising from the Authorised Driver s use of the hire vehicle such as fuel costs, any insurance excess charges, if the Authorised Driver keeps the vehicle longer than the period of hire agreed with the AA or do not follow its or the hirer s instructions to return the vehicle. The Authorised Driver must pay these costs direct to the hirer. 2. Any costs incurred following the Authorised Driver s return to their Home in the UK. 3. Anything mentioned as not covered under Section 1 Roadside Assistance and Emergency Repair. 4. The AA cannot guarantee car hire availability or equivalent replacement for the Eligible Vehicle. Multi purpose vehicles, four wheel drive vehicles, minibuses, vans, motorcycles and vehicles with automatic transmission in particular are difficult to hire. b. Air fares (economy) Page 42

43 5. The AA cannot guarantee replacement vehicles can be supplied with a tow bar, and therefore the Authorised Driver s caravan or trailer may be recovered with the immobilised Eligible Vehicle. 6. The AA cannot arrange a replacement mobile caravan or trailer nor can the AA arrange for replacement roof boxes. Personal effects/goods/vehicles/boats or other waterborne craft carried in or on the Eligible Vehicle, caravan or trailer remain the Authorised Driver s responsibility at all times. 7. Unless the AA agrees otherwise with the Authorised Driver, the AA will only cover hire car costs where the AA has arranged the hire. The AA cannot guarantee that hire cars will be available in all circumstances. The Authorised Driver must be able to comply with the hirer s terms and conditions, which will include: production of a full driving licence including any endorsements, valid at the time of issue of the hire vehicle (some companies may require additional information). If the Authorised Driver has a photocard style licence, they must carry the paper counterpart (D740) as well; production of a credit card (see also the note above concerning acceptance of credit cards); drivers must be within the hirer s minimum/maximum ages for the hire and comply with legislation in the country concerned and must have held a full driving licence for 12 months or more. 8. Any matter excluded from cover under the SEAT European Assistance Terms and Conditions, for example, but without limitation, any emergency assistance required following breakdown where the need for such assistance arises in the circumstances specified in clause 4 of the SEAT European Assistance General Terms and Conditions. Notes a. If the Eligible Vehicle is an MPV or similar vehicle, the AA may have to arrange two hire cars. Otherwise the AA will make alternative travel arrangements. b. Car hire companies terms may change and do vary. The requirements listed above are not exhaustive and compliance with them does not guarantee availability of a hire car. If the Authorised Driver does not comply with the hire company s terms or fails to return the vehicle to them as agreed, the hire company may take action against the Authorised Driver. c. In parts of Europe, hire cars are not permitted to cross national frontiers and it may be necessary to change hire cars at national borders. If the Authorised Driver does not follow our, or the hirer s instructions, the Authorised Driver must pay any additional costs they incur. Page 43

44 d. For car hire or other alternative travel costs, wherever possible the AA will arrange and pay costs within the above overall limit. If the hirer will not accept our guarantee, the AA will ask the Authorised Driver to pay and make a claim for these costs on their insurance. e. If the Eligible Vehicle is specially adapted it is unlikely that the AA will be able to locate a similarly adapted vehicle overseas. The AA will seek with the Authorised Driver to find a suitable alternative method of travel, within the benefit limit. Please pay careful attention to the Important Limitations of Service regarding the nature of our relationship with the third party service providers. SECTION 3 Emergency accommodation If the repairer estimates that repairs to the Eligible Vehicle will take more than eight hours, the AA will cover the Authorised Driver s reasonable and necessary costs for additional emergency accommodation as set out below. What is covered Reasonable, necessary additional costs over and above those the Authorised Driver has budgeted for, for one night s overnight accommodation up to 65 per person, per night in a 3 star hotel. Note All costs met under this section form part of the overall claim limit. What is not covered 1. Meals, drinks, telephone calls and newspapers or any other costs incurred by the Authorised Driver or the Authorised Driver s Party. The Authorised Driver must settle these direct with the hotel before leaving. 2. Costs which the Authorised Driver would have paid, had no problem with the Eligible Vehicle occurred. 3. Anything mentioned as not covered under Section 1, Roadside Assistance and Emergency Repair. 4. Any matter excluded from cover under the SEAT European Assistance European Assistance General Terms and Conditions, for example, but without limitation, any emergency assistance required following Breakdown where the need for such assistance arises in the circumstances specified in clause 4 of the SEAT European Assistance General Terms and Conditions. Note The AA will arrange and pay costs wherever possible. Where our guarantee is not accepted, the Authorised Driver should pay and make a claim for these costs on the Authorised Driver s return Home. Page 44

45 SECTION 4 Vehicle recovery to the UK If repairs cannot be completed in time for the Authorised Driver s planned return Home. What is covered 1. The cost of unaccompanied recovery for the Eligible Vehicle to the Authorised Driver s Home, or nominated vehicle repairer in the UK, up to the current market value of the Eligible Vehicle. 2. The AA will also cover any reasonable storage charges up to 100 incurred in the recovery. The AA may, at our discretion and depending on circumstances, arrange and agree with the Authorised Driver an alternative method of recovery and cover reasonable costs, as follows: a. If repairs are started but not completed before the Authorised Driver s planned return Home, the AA will arrange with the Authorised Driver and pay for one person s reasonable travel and accommodation costs up to 600 to go directly overseas to collect the Eligible Vehicle. b. If the treating doctor overseas certifies in writing that the only driver in the Authorised Driver s Party is unfit to drive, the AA will arrange and pay costs up to 600 for a replacement driver (but excluding the cost of petrol and tolls) to bring the Eligible Vehicle Home with those members of the Authorised Driver s Party who are fit to return and for whom there are enough seats, taking into account that used by the replacement driver. Note All costs met under this section (but excluding the cost of unaccompanied vehicle recovery) form part of the overall claim limit. What is not covered 1. Recovery of the Eligible Vehicle if the AA calculates it to be beyond commercial economic repair. The AA will never pay more than the value of the vehicle to bring it home. If the AA advises the Authorised Driver that the Eligible Vehicle is beyond commercial economic repair the AA will give the Authorised Driver up to 8 weeks after the original incident to agree suitable alternative arrangements for the recovery or disposal of the Eligible Vehicle. If the AA has no agreement after 8 weeks, the AA will consider the Authorised Driver has authorised it to dispose of the Eligible Vehicle. 2. Recovery where the Eligible Vehicle only needs minor or inexpensive repairs. The AA may agree vehicle collection with the Authorised Driver in these circumstances if repairs cannot be completed by their return date. 3. Recovery where the local garage can complete repairs before the Authorised Driver s return date. 4. Any losses resulting from delay in recovering the Eligible Vehicle. Page 45

46 5. If the garage dismantles the Eligible Vehicle for repairs, which are then halted for any reason, neither the AA, nor the garage will accept responsibility for any parts returned in the Eligible Vehicle. 6. The cost of additional transit risk insurance. The Authorised Driver should contact The Eligible Vehicle s motor vehicle insurers to ensure the Authorised Driver has any additional cover required. 7. The replacement cost of the Eligible Vehicle or any salvage money if the Eligible Vehicle is beyond commercial economic repair. 8. Transportation costs for a repaired Eligible Vehicle. 9. Separate transportation costs for personal effects/goods/vehicles/boats or other waterborne craft carried in or on the Eligible Vehicle/trailer. These remain the Authorised Driver s responsibility at all times. 10. Any repair costs after the AA have recovered the Eligible Vehicle to the Authorised Driver s Home or chosen garage in the UK. 11. Any claim for the cost of a replacement driver where the only driver in the Authorised Driver s party cannot comply with the declaration. 12. Medical repatriation costs for the Authorised Driver if the Authorised Driver is unfit to drive. All the arrangements must be made by the Authorised Driver s personal travel insurer. 13. Any claim for vehicle collection costs where the overseas garage has not started the necessary repairs to put the Eligible Vehicle back on the road before the Authorised Driver returns home. 14. Anything mentioned as not covered under Section 1, Roadside Assistance and Emergency Repair. 15. The luggage in the Eligible Vehicle always remains the Authorised Driver s responsibility and any items left with the vehicle for recovery are left at the Authorised Driver s own risk. 16. The cost of recovery is limited to the current market value of the Eligible Vehicle (calculated with reference to recognised trade guide books and the UK market). If the AA has any doubt as to whether the Eligible Vehicle will be economic to repair the AA reserves the right to arrange a vehicle inspection. 17. Any matter excluded from cover under the SEAT European Assistance General Terms and Conditions, for example, but without limitation, any emergency assistance required following breakdown where the need for such assistance arises in the circumstances specified in clause 4 of SEAT European Assistance General Terms and Conditions. Page 46

47 Notes a. When recovery of the Eligible Vehicle is arranged delivery of the vehicle may take 8 14 working days from Western European countries. At busy periods or from farther destinations, recovery may take longer. b. Before leaving the Eligible Vehicle for recovery, all valuables should be removed and anything left in the Eligible Vehicle must be safely stowed. There is no duty-free allowance on an unaccompanied vehicle being recovered any dutiable items must be taken by the Authorised Driver. c. The Authorised Driver must leave keys, including those for trailers, caravans or roof boxes in a safe place with the Eligible Vehicle, as Customs may need to unlock and inspect the vehicle(s). d. The SEAT European Assistance Emergency Centre must be notified of any arrangements to collect the Eligible Vehicle. Claims procedure and conditions Whilst the AA makes every effort to guarantee costs within the benefits on the Authorised Driver s behalf, there will be occasions when the AA will ask the Authorised Driver to pay the bill locally and reclaim agreed costs when the Authorised Driver returns Home. Claims should be notified within 31 days of the Authorised Driver s return Home. To obtain a claim form, please telephone or [email protected]. Please quote SEAT European Assistance and any additional reference the Authorised Driver may have been given by our Operational staff. Please return the completed form urgently to the AA, with original receipts and schedule of insurance. Note The AA uses fixed exchange rates for the Euro. Claims for expenses incurred in this currency will be settled at the fixed rate. Conditions of making a claim 1. The Authorised Driver should notify a claim to us within 31 days of the Authorised Driver s return Home. 2. The AA will not accept any alterations to the terms of this insurance, unless a duly authorised official of the AA has confirmed changes in writing. 3. The Authorised Driver must send us every legal letter, writ or other legal document, in connection with any claim against the Authorised Driver or another member of the Authorised Driver s Party, immediately on receiving it. 4. If the AA guarantees costs on the Authorised Driver s behalf, the Authorised Driver must repay us on demand for any expenses not covered by SEAT European Assistance. The AA will not settle any claim for costs the Authorised Driver paid under this cover until the Authorised Driver has repaid them in full. Page 47

48 5. The AA may pay the Authorised Driver the AA s full liability under SEAT European Assistance at any time, and once the AA has done so, no further payments will be made. The benefit limits for each section and overall claim limit show the maximum payable for one Trip, irrespective of the number of incidents during the Trip. 6. If the Authorised Driver or anyone acting for the Authorised Driver deliberately makes a false claim or statement, the SEAT European Assistance will become invalid and the AA will not pay any claims. 7. The AA will not cover any payment, which the Authorised Driver normally would have made during the Trip, if nothing had gone wrong. 8. The AA will not cover anything excluded under SEAT European Assistance General Terms and Conditions. 9. The AA is entitled to take over any rights the Authorised Driver s Party may have in the defence or settlement of any claim and to take proceedings in the Authorised Driver s or any other member of the Authorised Driver s Party s name for its benefit against any other party. 10. If, at the time of making a claim, there is any policy covering the same risk, the AA is entitled to contact the insurer for a contribution. 11. The Authorised Driver must not admit liability or offer or promise to make any payment in admission of liability unless the AA agrees to it in writing. 12. The Authorised Driver must do all that they can to keep claims as low as possible and to prevent loss, theft or damage. 13. In the event of the Authorised Driver s intended method of travel and/or route being unavailable due to an insured cause, the Authorised Driver and the Authorised Driver s Party must take suitable steps to travel by the most reasonable alternative method or route. 14. The AA will be entitled to pursue claims against third parties on its own behalf in the name of and to the same degree as the Authorised Driver would be entitled, in relation to any of its outlays under the cover. Page 48

49 GENERAL TERMS OF SEAT ASSISTANCE UK BREAKDOWN SERVICES SEAT Assistance UK Breakdown Assistance Services General Terms and Conditions 1. Roadside assistance services, which include Roadside Assistance, Home Start, Relay and Relay Plus, are available to a SEAT Extended vehicle during its period of eligibility of up to 36 months after the first date of registration for the Eligible Vehicle. 2. SEAT Assistance is designed to provide emergency breakdown and recovery facilities; their availability does not, of course, remove the need to keep the Eligible Vehicle properly maintained and serviced. 3. We reserve the right to vary the terms and conditions of service during the period of SEAT Assistance on the giving of reasonable notice where we reasonably consider it necessary to do so in order for the services supplied to comply with any changes in the law or regulations applicable thereto. 4. We are entitled to refuse service in certain circumstances: for example, should the vehicle be ineligible for SEAT Assistance. Attendance will also be declined in nonemergency situations where the Eligible Vehicle is still mobile and the journey can be continued both legally and in safety. In such circumstances, the SEAT Assistance Incident Manager, where appropriate, would recommend an alternative course of action. 5. If the Eligible Vehicle breaks down, and the Authorised Driver needs help, the Authorised Driver should always contact SEAT Assistance direct. SEAT Authorised Repairers and garages approached independently, whether appointed by us or not, will expect payment and subsequently the Authorised Driver will have to settle the bill and we will be under no obligation to reimburse the Authorised Driver. 6. It is the Authorised Driver s responsibility to ensure that any temporary repairs carried out by us to mobilise the Eligible Vehicle are followed as soon as is possible by a permanent repair. Please refer to the terms of the vehicle warranty with respect to the carrying out of repairs by SEAT Authorised Repairers. Page 49

50 7. SEAT Assistance is only available to motor vehicles up to a maximum weight limit of 4000Kg (3.5 tonnes) gross vehicle weight (GVW). There are additional length and width restrictions under Relay service. Maximum vehicle length, 21 feet (6.4m), maximum vehicle width, 7 feet 6 in (2.3m). In addition, caravans or trailers on tow at the time of the breakdown will be recovered along with the Eligible Vehicle (if appropriate) towing them, provided that they fall within the above limits for Relay service. A caravan or trailer of a length of greater than 18 feet (5.5m) but not exceeding 26 feet (8m) will be recovered provided that this can be done safely under tow. 8. If eligibility for SEAT Assistance cannot be validated at the time of the Authorised Driver s request for service, the Authorised Driver may be asked to complete and sign a Promise to Pay form in relation to the repayment of the cost of any service provided if eligibility for SEAT Assistance cannot subsequently be validated. 9. We reserve the right to refuse to provide or arrange assistance services if the Authorised Driver is not present at the time of the incident and/or unable to be present at the time assistance arrives. 10. Service is subject to availability and may be supplemented by our appointed agents. We will only accept responsibility for the actions of an agent where the agent is acting on our instructions and is providing assistance to the Authorised Driver that they are entitled to under SEAT Assistance for the Eligible Vehicle. An agent appointed by us will charge us directly for any service it has provided on our behalf. However, if repairs cannot be carried out either by a patrol or our appointed agent, on the highway or at the Authorised Driver s home address and the Eligible Vehicle has to be recovered to a garage, the Authorised Driver must meet any subsequent repair costs, if not covered by the manufacturer s warranty. 11. The Authorised Driver will be required to pay for any consumables that we or our appointed agents provide. 12. We aim to provide emergency breakdown assistance. Our patrols will not carry out vehicle servicing or vehicle reassembly, for example, where they are required as a result of neglect and unsuccessful work on the Eligible Vehicle other than on the part of us or our agents. 13. Our patrols are trained and equipped to carry out emergency roadside repairs and are not in a position, and should not be expected, to comment on the general safety or roadworthiness of an Eligible Vehicle after a Breakdown or emergency repair. In addition, completion of an Page 50

51 emergency repair cannot be taken to signify, or in any way guarantee, the general roadworthiness of the Eligible Vehicle concerned. However, we reserve the right to refuse service where, in the opinion of the patrol or garage agent, the Eligible Vehicle concerned was, immediately before the incident, dangerous or un-roadworthy or the giving of service would involve any breach of the law (including, but not restricted to, any breach of road traffic regulations or health and safety provisions), or there has been an unreasonable delay in reporting the Breakdown. 14. Where the Authorised Driver has been refused service as a result of the Eligible Vehicle being deemed dangerous, over laden or un-roadworthy, we will endeavour to arrange assistance on behalf of the Authorised Driver but will not pay for this service. 15. While we seek to provide SEAT Assistance at all times, our resources are finite and this may not always be possible. We shall not be liable for service failures where we are faced with circumstances outside our reasonable control. Events which might constitute circumstances outside our reasonable control include (but are not limited to) Acts of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, acts of government or authority (including the refusal or revocation of any license or consent), fire, subsidence, explosion, flood, snow, fog or other bad weather conditions, vehicle, equipment or systems failures, shortages of fuel or other necessary supplies, failure of telecommunications lines or systems, default of suppliers or sub-contractors, theft, malicious damage, strike, lock out or industrial action of any kind. 16. To avoid any possible doubt, we shall not, in any event, have any responsibility for any indirect, purely economic or consequential losses incurred as a result of or in connection with SEAT Assistance whether resulting from negligence or otherwise. We shall not, in any event, and to the extent permitted by law, have any responsibility for any increased costs or expenses, for any loss of profit, business, contracts, revenue or anticipated savings or for any special, indirect or consequential losses incurred as a result of or in connection with any service, whether resulting from tort (including negligence or breach of statutory duty), breach of agreement or otherwise. For the avoidance of doubt, nothing in this clause or these Terms and Conditions shall exclude or restrict our liability for negligence resulting in death or personal injury. Page 51

52 17. Failure to enforce or non-reliance upon any of these terms and conditions by us on a particular occasion or occasions will not prevent us from subsequently relying on or enforcing them. 18. SEAT Assistance - what is not covered: routine maintenance and running repairs, such as fixing faulty radios, interior light bulbs, heated rear windows; the cost of spare parts, petrol, oil, keys, consumables or other materials and garage or other labour required to repair the Eligible Vehicle; attendance or any costs or charges connected with the drainage or other removal of fuel, lubricants or other fluids due to the introduction of an inappropriate fluid; in the event that we arrange a third party repairer to assist any contract for repair will be between the Authorised Driver and the repairer; and the Authorised Driver must pay for the work; any additional charges resulting from failure to carry a legal and serviceable spare wheel(s) or tyre(s) in the Eligible Vehicle. We will endeavour to arrange assistance from a third party on behalf of the Authorised Driver but will not pay for the cost of the call out or any repair. All other costs are the responsibility of the Authorised Driver; Eligible Vehicles not displaying the relevant road fund licence; having the Eligible Vehicle stored or guarded in the absence of the driver; providing service to the Eligible Vehicle when it is on private property, for example garage premises. We will be entitled to refuse service unless the Authorised Dealer can establish to our satisfaction that permission has been given by the relevant owner or occupier; any personal transportation costs except those covered by Relay Plus; any ferry or toll charges levied in relation to the Eligible Vehicle that is being towed or recovered; attendance or payment for lost or stolen keys, or when keys have been locked in the Eligible Vehicle. 19. Assistance will be provided for no more people than the legal seating capacity of the Eligible Vehicle up to a maximum of eight people (including the driver) provided that such people were travelling in the Eligible Vehicle at the time of the Breakdown. Page 52

53 20. We reserve the right to refuse service where it is requested to deal with the same or similar fault or cause of Breakdown to that attended to in regard to the Eligible Vehicle within the preceding 28 days. It is the Authorised Driver s where appropriate, followed as soon as possible by a permanent repair. It is the Authorised Driver s responsibility to, when advised to do so by a patrol, take the Eligible Vehicle to a SEAT Authorised Repairer to have any temporary repair carried out by SEAT Assistance made good. If we have cause to believe that the Authorised Driver is over using assistance in relation to a fault or cause of breakdown, which we have attended on previous occasions, it will report the matter to SEAT, who will make a decision as to whether future assistance will be provided until such time as a permanent repair is carried out. 21. We are not under any obligation to transport or to arrange the transport of any animal. If we or our agents, at their discretion, agree to transport an animal, then any such transport will be at the Authorised Driver s own risk. It is the Authorised Driver s responsibility to secure any animal being transported or to make alternative arrangements for its transportation. service for, any person otherwise entitled to assistance for the Eligible Vehicle where it reasonably considers that they or anyone accompanying any such person: a) is behaving or has behaved in a threatening or abusive manner to our employees, patrols or agents, or to any third party contractor; b) has falsely represented that they are entitled to services to which they are not entitled; or c) has assisted another person in accessing our services to which they are not entitled; or d) owes us money with respect to any services, spare parts or other matters provided by us or by a third party on our instruction. 23. If we consider that a locksmith, body-glass or tyre specialist is needed, we will endeavour to arrange their help on behalf of the Authorised or other Driver. We, however, will not pay for their services and the contract for repair will be between the Authorised Driver and the repairer. Further, if use of a locksmith or other specialist would, in our opinion, mobilise the Eligible Vehicle, no further service will be available for the Breakdown in question. 22. We have the right, at any time to refuse or cancel service to, or to refuse to arrange Page 53

54 24. If specialist equipment (not normally carried by our patrols) is in our view, required to provide assistance when an Eligible Vehicle has left the highway, or is in a ditch, or is standing on soft ground, sand or shingle or is stuck in water or snow, or which has been immobilised by the removal of its wheels, we will arrange recovery but at the Authorised Driver s cost. Once the Eligible Vehicle has been recovered to a suitable location, normal service will be provided in keeping with SEAT Assistance. 25. We will not provide service where this is requested in regard to the Eligible Vehicle which requires service by reason of, or immediately following, participation in any racing, rallying, trials or time-trials, auto test or other motor sports event ( Motor Sports Event ). However, for the avoidance of doubt, we do not consider the following activities to be Motor Sports Events, and thus will provide service to a participating Eligible Vehicle if properly requested: a) concours d élégance events; b) track test days for road-legal vehicles; c) rallies held exclusively on open public highways where participants are required to comply with all operative speed limits. 26. The headings used in these terms and conditions are for convenience only and shall not affect the interpretation of their contents. 27. None of the terms and conditions, or benefits, of, or under, SEAT Assistance is enforceable by anyone other than the Authorised Driver. For the avoidance of doubt, and without limitation to the generality of the foregoing, any rights under The Contracts (Rights of Third Parties) Act 1999, or any replacement thereof, are hereby excluded. 28. These terms and conditions, and any agreement entered into under or in connection with the same, shall be interpreted in accordance with the English law and subject of the exclusive jurisdiction of the English Courts. The EEA state for the purposes of these terms and conditions is the UK. These terms and conditions and all correspondence relating to them shall be in English. 29. Nothing in these terms and conditions shall affect the statutory rights of the Authorised Driver as a consumer. Page 54

55 GENERAL TERMS OF SEAT EUROPEAN ASSISTANCE COVER SEAT European Assistance Cover General Terms and Conditions 1. While the AA seeks to arrange or provide the benefits under SEAT European Assistance at all times, this may not always be possible for example, when the AA is faced with circumstances outside its reasonable control, such as (without limitation) extreme weather conditions, local customs or practices, local or national fuel shortage, civil unrest, equipment or systems failure or any form of industrial action which prevents, restricts or otherwise interferes with the production of goods or the provision of services. 2. The AA, its employees or agents, shall not be liable to the Authorised Driver for any loss or damage caused by it, our employees or agents where, and to the extent that: The AA, our employees and agents, shall not in any event, be liable for losses relating to any business interests the Authorised Driver or a member of the Authorised Driver s Party may have including, without limitation, lost data, lost profit, loss of opportunity or of business or for business interruption, lost contracts, revenue or anticipated savings. Please note the Limitations of Service regarding the nature of our relationship with the third party service providers. 3. The AA has the right to refuse to provide service where the AA considers that the Authorised Driver or any member of the Authorised Driver s Party is behaving or has behaved in a threatening or abusive manner to its employees, patrols or agents, or to any third party contractor and the AA reserves the right to invalidate cover at any time if, in its opinion, the Authorised Driver has misused services provided under SEAT European Assistance. a. there is no breach of a legal duty owed to the Authorised Driver or the Authorised Driver s Party by us or our employees or agents; b. such loss or damage is not a reasonably foreseeable result of such breach; c. any such loss or damage or increase in the same, results from any breach or omission by the Authorised Driver or member of the Authorised Driver s party. Page 55

56 4. The AA will not cover anyone in the Authorised Driver s Party for any claims arising directly or indirectly from: a. direct or indirect consequences of terrorist activity, war, invasion, act of foreign enemy, hostilities (whether war be declared or not), revolution, insurrection, military or usurped power; b. the negligent acts of the Authorised Driver or the Authorised Driver s Party; c. any failure to take all reasonable steps to minimise any loss; d. any payment which the Authorised Driver would normally have made, if nothing had gone wrong. 5. If the AA does not enforce or rely upon any of these terms and conditions on a particular occasion or occasions, this does not prevent it from subsequently relying on or enforcing them. 7. These terms and conditions, and any agreement entered into under or in connection with the same, shall be interpreted in accordance with the English law and subject of the exclusive jurisdiction of the English Courts. The EEA state for the purposes of these terms and conditions is the UK. These terms and conditions and all correspondence relating to them shall be in English. 8. If at the time of making a claim the Authorised Driver has any policy covering the same risk, the AA is entitled to contact the Insurer for a contribution. 9. Nothing in these terms and conditions shall affect the statutory rights of the Authorised Driver as a consumer. 6. The headings used in these terms and conditions are for convenience only and shall not affect the interpretation of its contents. Page 56

57 AA COMPANY DETAILS The Automobile Association Limited is a permitted insurer under the Financial Services and Markets Act The Automobile Association Limited is incorporated with limited liability in Jersey number Registered Office: 22 Grenville Street, St Helier, Jersey JE4 8PX, Channel Islands. Head Office: Fanum House, Basing View, Basingstoke, Hampshire, RG21 4EA. Branch registered in England and Wales, number BR Acromas Insurance Company Limited is an independent intermediary, authorised and regulated by the Financial Services Authority (FSA). Registered office: Fanum House, Basing View, Basingstoke, Hampshire, RG21 4EA. Registered number: England. ACROMAS Insurance Company Limited is authorised and regulated by the Commissioner of Insurance, Financial Services Commission, Gibraltar, and is regulated by the Financial Services Authority, United Kingdom. ACROMAS Insurance Company Limited is a member of the Association of British Insurers. ACROMAS Insurance Company Limited is incorporated with limited liability in Gibraltar with number (Gibraltar). Registered Office: Line Wall Road, Gibraltar. UK branch address The Saga Building, Enbrook Park, Folkestone, Kent CT20 3SE. Any administration charges that are levied are levied by Automobile Association Insurance Services Limited. Page 57

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59 Change of Address Please complete the details below and send to the address below: SEAT Approved Guarantee Administration Services, PO Box 1699, Croydon CR9 1SQ. Insured Vehicle Details Registration number: Chassis number (VIN): Your details: Title: Mr/Mrs/Miss/Ms/other Surname: Initials: New Address Details House name/number: Town/City: Postcode: Tel. work: address: Street: County: Tel. home: Company Details (please complete this section for a company vehicle only) Company name: Address: Town: County: Postcode: Page 59

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61 Transfer of Ownership Form If your insured vehicle is sold to a private individual, the remaining cover may be transferred to the new owner providing that the registration fee of 20 is paid (please make your cheque payable to SEAT Approved Guarantee Administration Services). Cover will not be transferred until the payment has been made. Please note that the form below must be signed by the existing policy holder named on the confirmation of cover letter. Date of transfer: Mileage at transfer: Insured Vehicle Details: Registration number: Chassis number (VIN): Details Of The New Owner: Title: Mr/Mrs/Miss/Ms/other Initials: Surname: House name/number: Street: Town: County: Post code Tel. work: Tel. home: address: Company Details (Please complete this section for a company vehicle only) Company name: Address: Town: County: Post code: I have read, and agree to abide by, the terms and conditions of the SEAT Extended Warranty insurance and request that all rights and benefits of the insurance cover be transferred to me. New owner s signature: Date: I (name) hereby give notice that I wish to transfer the balance of my SEAT Extended Warranty to the new owner detailed above. Signature : Date: IMPORTANT: Check all services have been carried out when due during the period of insurance, otherwise the insurance may not be valid Page 61

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64 SEAT Extended Warranty is underwritten by AGA International SA and is administered in the UK by Mondial Assistance (UK) Limited trading as SEAT Approved Guarantee Administration Services, Registered in England No Registered Office 102 George Street, Croydon CR9 6HD. Mondial Assistance (UK) Limited are authorised and regulated by the Financial Services Authority (FSA). AGA International SA is authorised by Autorité de Contrôle Prudentiel in France and authorised and subject to limited regulation by the Financial Services Authority. Details about the extent of our authorisation and regulation by the Financial Services Authority are available from us on request. Mondial Assistance (UK) Limited acts as an agent for AGA International SA with respect to the receipt of customer money, for the purpose of settling claims and handling premium refunds. This policy is available in large print and Braille. Please phone We will be pleased to organise an alternative for you. 4152SEA 03/12