M{zda extended. WarrantY Handbook

Transcription

1 M{zda extended WarrantY Handbook

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3 This booklet contains three separate documents for warranty. The Demands & Needs Statement and the About our insurance services documents both explain how Mazda Extended Warranty policy has been sold to you. The Policy Wording provides the full terms, conditions and exclusions of the insurance policy for warranty and assistance.

4 Contents Demands and Needs 5 About Our Insurance Services 6 Introduction 8 Important Information 10 Definition Of Words 14 Warranty Policy Cover 16 Mazda Assistance 27 General Terms And Conditions 33 Transfer Of Ownership 35 Change Of Address 37

5 Demands And Needs Statement Mazda Extended Warranty is typically suitable for those who wish to insure themselves with respect to warranty and assistance for their vehicle. You may already possess alternative insurance(s) for some or all of the features and benefits this type of policy provides. It is your responsibility to investigate this. Mondial Assistance (UK) Limited, trading as Mazda Warranty Services, has not provided you with any recommendation or advice about whether this product fulfils your specific insurance requirements. 5

6 about our insurance services Mazda Extended Warranty Mazda Warranty Services PO Box 1149 Croydon CR9 1ZQ 1. The Financial Conduct Authority (FCA) The FCA is the independent watchdog that regulates financial services. Use this information to decide if our services are right for you. 2. Whose products do we offer? We offer products from a range of insurers. We only offer products from a limited number of insurers for motor warranty and assistance. Ask us for a list of insurers we offer insurance from. We only offer products from a single insurer. We will advise and make a recommendation for you after we have assessed your needs for motor warranty and assistance. 3. Which service will we provide you with? You will not receive advice or a recommendation from us for motor warranty and assistance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed. 4. What will you have to pay us for this service? A fee. No fee. You will receive a quotation which will tell you about any other fees relating to any particular insurance policy. 6

7 5. Who regulates us? Mondial Assistance (UK) Limited, trading as Mazda Warranty Services, 102 George Street, Croydon, CR9 6HD is authorised and regulated by the Financial Conduct Authority. Our FCA Register number is Our permitted business is in arranging Motor Warranty and Assistance insurance. Mondial Assistance (UK) Limited also has permission to conduct the following business with regards to non-investment insurance contracts: Dealing as agent Arranging Making arrangements with a view to transactions You can check this on the FCA s register by visiting the FCA s website or by contacting the FCA on What to do if you have a complaint? If you wish to register a complaint, please contact us: in writing Customer Support, Mazda Warranty Services, 102 George Street, Croydon CR9 6HD. by [email protected] by phone If you cannot settle your complaint with us, you may be entitled to refer it to the UK Financial Ombudsman Service for independent arbitration. 7. Are we covered by the Financial Services Compensation Scheme (FSCS)? For your added protection, the insurer is covered by the FSCS. You may be entitled to compensation from the scheme if the insurer cannot meet its obligations. This depends on the type of business and the circumstances of the claim. Insurance cover provides protection for 90% of the claim, with no upper limit. Further information about the compensation scheme arrangements is available from the FSCS, telephone number or or by visiting their website at 7

8 Introduction Welcome Thank you for taking out Mazda Extended Warranty with us. Mazda Extended Warranty has been designed to protect you against the costs incurred in the event of an electrical or mechanical failure of a covered component or if applicable breakdown/immobilisation of the insured vehicle occurs within the area of cover. Your confirmation of cover letter shows the sections of the policy that are applicable, the insured vehicle covered and any special terms or conditions that may apply. It is very important that you read the whole of this policy document together with the confirmation of cover letter. If you do not understand anything please ask for further information. Please keep this policy book and your confirmation of cover letter in a safe place. Important Contact Details Warranty Should a problem arise, simply contact your nearest authorised Mazda Dealer or any Mazda Authorised Repairer and advise them that your insured vehicle is protected by Mazda Extended Warranty. The Mazda Dealer will handle any necessary claim on your behalf. Alternatively, please call Mazda Warranty Services Claims on All calls to Mazda Warranty Services may be recorded. This will assist us in confirming details of a call that may be incomplete or unclear. 8

9 Assistance (if applicable) If you require help, please do not attempt to make your own arrangements as reimbursement cannot be made to you retrospectively. Please contact Mazda Assistance with the following details: Location of vehicle Registration number of your vehicle A contact telephone number Description of problem When in the UK call or freephone When in Continental Europe call All calls to Mazda Assistance may be recorded. This will assist us in confirming details of a call that may be incomplete or unclear. Change Of Address If you need to update your contact details please call Mazda Warranty Services on Alternatively, please complete the form on page 37 or us at [email protected] Summary Of Cover Mazda Extended Warranty (your confirmation of cover letter details the policy sections that are applicable). You should read the rest of this policy for the full terms and conditions. Section Of Cover Claim Limit Excess Complete Purchase price of the insured Either 0, 75 or 150 as specified on the vehicle inclusive of VAT confirmation of cover letter Elite Essential Purchase price of the insured vehicle inclusive of VAT Purchase price of the insured vehicle inclusive of VAT Either 0, 75 or 150 as specified on the confirmation of cover letter Either 0, 75 or 150 as specified on the confirmation of cover letter 9

10 Important Information Insurer Mazda Extended Warranty insurance is underwritten by AGA International SA and is administered in the UK by Mondial Assistance (UK) Limited trading as Mazda Warranty Services. How Your Insurance Works Your policy and confirmation of cover letter is a contract between you and us. We will pay for any claim you make which is covered by the policy and level of cover chosen that occurs during the period of insurance. Unless specifically mentioned, the benefits and exclusions within each section apply to the insured vehicle. Your policy does not cover all possible events and expenses. Certain words have a special meaning as shown under the section Definition of Words. Mileage Limitation The policy on your confirmation of cover letter remains in force for unlimited mileage whilst on cover. Your Cancellation Rights If this cover does not meet your requirements or should you decide to cancel this insurance policy for any reason within 14 days of receipt of the original documentation, you can obtain a full refund of the premium paid without charge. After this 14 day period you will be entitled to a pro-rata refund subject to no claims being paid under the policy, less an administration fee of 25. In either case, if you have asked us to perform or provide any of the services given under this policy we are entitled to recover all costs that you have used for the service provided. To obtain a refund please write to us at Mazda Warranty Services, PO Box 1149, Croydon, CR9 1ZQ or telephone or contact the selling agent. Our Cancellation Rights If you have a monthly policy we reserve the right to cancel your cover at any time by providing you with 30 days notice in writing to the last address you provided us with. 10

11 Policy Excess You may have to pay an excess in relation to repair costs. This means that you may be responsible for paying the first part of any claim on the insured vehicle, for each claim incident. The amount you have to pay is the excess and this is shown on the confirmation of cover letter if applicable. Servicing Standards The continued validity of your insurance is dependent upon you having the insured vehicle serviced by an authorised Mazda Dealer or any Mazda Authorised Repairer in accordance with the manufacturer s specifications. We will allow a maximum of 1,000 miles or one calendar month (whichever occurs first) in excess of the recommended service intervals. Please ensure that the servicing Dealer completes the service record for the insured vehicle and that you keep all service receipts as proof of servicing. IMPORTANT: If you fail to have the insured vehicle serviced correctly in accordance with the manufacturer s specifications during the period of insurance, or you are unable to produce proof of such servicing if we request it, then this will invalidate your insurance or we will not pay all or any part of a claim you make under the warranty section of this insurance. Transfer Of Ownership If your insured vehicle is sold direct to a private individual, the remaining cover may be transferred to the new owner provided that the registration fee of 20 is paid. Cover will not be transferred until payment has been made. Please note that the form must be signed by the existing policyholder named on the confirmation of cover letter. As soon as possible after the date of sale, please complete the form at the back of this document, attach a cheque for the transfer fee of 20 and send it to: Mazda Warranty Services, PO Box 1149, Croydon CR9 1ZQ Please make cheques payable to Mazda Warranty Services. N.B. The Mazda Extended Warranty is not transferable to any vehicle other than that shown on the confirmation of cover letter. 11

12 Renewal Of Your Extended Warranty Annual Policy If you have annual cover, we will send you a renewal notice at least 21 days prior to the expiry of the warranty as shown on your confirmation of cover letter. We may vary the terms of your cover and the premium rates at the renewal date. Renewal Of Your Extended Warranty Monthly Policy Unless your policy has been cancelled by us or you or has lapsed for any reason, each time you make a monthly payment when due your monthly policy will renew for a period of one month from when the payment is received by us. Data Protection Information about your policy may be shared between us, Mazda Motors UK Ltd, and the insurer for underwriting and administration purposes. You should understand that the information you provide will be used by us, our representatives, the insurer, other insurers and industry governing bodies and regulators to process your insurance, handle claims and prevent fraud. This may involve transferring information to other countries (some of which may have limited or no data protection laws). We have taken steps to ensure your information is held securely. Your information may be used by members of Allianz Global Assistance and shared with Mazda Motors UK Ltd and affiliated companies for marketing, research and to inform you from time to time about special promotions, new products or services. If you do not want to receive marketing information please write to Mazda Warranty Services, PO Box 1149, Croydon, CR9 1ZQ. You have the right to access your personal records should you wish to do so. Financial Services Compensation Scheme (FSCS) For your added protection, the insurer is covered by the FSCS. You may be entitled to compensation from the scheme if the insurer cannot meet its obligations. This depends on the type of business and the circumstances of the claim. Insurance cover provides protection for 90% of the claim, with no upper limit. Further information about the compensation scheme arrangements is available from the FSCS, telephone number or or by visiting their website at 12

13 Governing Law Unless you and we agree otherwise, English law will apply and all communications and documentation in relation to this insurance will be in English. In the event of a dispute hereunder, the English courts shall have exclusive jurisdiction Contracts (Rights Of Third Parties) Act 1999 We, the insurer and you do not intend any term of this contract to be enforceable by any third party pursuant to the Contracts (Rights of Third Parties) Act Making A Complaint We aim to provide you with first class insurance cover and service. However, there may be times when you feel we have not done so. If this is the case, please tell us about it so that we can do our best to solve the problem. If you make a complaint your legal rights will not be affected. In the first instance, please contact: Customer Support, Mazda Warranty Services, PO Box 1149, Croydon, CR9 1ZQ or [email protected] Please supply us with your name, address, policy number/vehicle registration and claim number where applicable and enclose copies of relevant correspondence as this will help us to deal with your complaint in the shortest possible time. If you are not satisfied with our final response you can refer the matter to the Financial Ombudsman Service for independent arbitration. 13

14 Definition Of Words When the following words and phrases appear in this policy document or confirmation of cover letter, they have the specific meanings given below. These words are highlighted by the use of bold print. Area of cover Means UK and Continental Europe. Beneficiary, beneficiary s, beneficiaries Means you or any other driver of the insured vehicle using the insured vehicle with your permission and any passenger of the insured vehicle at the moment a breakdown/immobilisation occurs. Breakdown/immobilisation Means electrical or mechanical failure, road traffic accident, vehicle fire or theft, loss of keys, punctures or running out of fuel, causing the insured vehicle to be immobilised. Confirmation of cover letter Means the letter which was sent to you with this policy document. Continental Europe Andorra, Austria, Belgium, Bulgaria, Cyprus (Greek territory only), Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Republic of Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain (including Balearic Islands but excluding Canary Islands), Sweden, Switzerland. Electrical or mechanical failure Means the sudden and unexpected failure of a component which is covered by the warranty section of this insurance and which needs immediate repair or replacement. Wear and tear or normal deterioration is not covered under this definition. 14

15 Insured vehicle Means the insured vehicle shown on the confirmation of cover letter, for which the appropriate insurance premium has been paid. Insurer AGA International SA. Maximum claim limit/claim limit This means up to the price you paid for the insured vehicle. Mazda Warranty Services, Mazda Assistance, we, our, us, Means Mondial Assistance (UK) Limited which administers the insurance on behalf of the insurer. Period of insurance Means the period shown on your confirmation of cover letter. Private individual Means a person who is using the insured vehicle for their own personal use and who is not a motor trader, garage, business or individual dealing in the buying and selling or repair of motor vehicles. UK Means England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man. You, your, yours Means the private individual named on the confirmation of cover letter, or as replaced by any new owner correctly declared to us using the Transfer of Ownership Form in this document and accepted by us. 15

16 Warranty Policy Cover Complete Cover Under 100,000 miles at the date of purchase of this policy. What Is Covered? This insurance covers factory-fitted mechanical and electrical parts (limited to parts and labour inclusive of VAT up to the maximum claim limit) of the insured vehicle. This insures against electrical or mechanical failure occurring within the area of cover and during the period of insurance. Replacement parts and labour will be paid except for items not covered. What Is Not Covered? Normal service replacement items and other components subject to routine maintenance or periodic repair or replacement that are excluded are as follows: Air cleaners Auxiliary belts Bonnet, boot and fuel flap release cables Core plugs Diesel glow plugs Diesel particulate filters DPF Distributor caps Drive shaft and steering rack gaiters Engine mountings, gearbox mountings, axle and drive line mountings Fuel filters Handbrake cables Oil filters and gaskets Pollen/odour filters Re-programming/software updates, unless required as part of a replacement part repair 16

17 Rotor arms Spark plugs Sunroof cables, convertible roof material and straps Tyres Wheels All hinges Paint All bodywork, glass (including heated), seals and sealants (including but not limited to water ingress) mirrors (except in the case where they suffer an electrical or mechanical failure), channels and guides, locks, handles, check straps and cosmetic items. Wear and perishable items as follows: - All adjustments, timing or cleaning Batteries Brake discs, drums and frictional material Bulbs and fuses Clutch pressure plates, bearings and frictional material Pipes and hoses Exhaust systems (although catalytic converters are covered for internal failure only) Non-Mazda original parts that are not of a matching quality to Mazda original parts Upholstery, interior and exterior trims Wiper blades, arms and washer jets Wiring and connections (including HT leads and aerial coaxial cables). Any part of a Satellite Navigation system Any failure attributable to the effects of overheating is not regarded as an electrical or mechanical failure under the terms of this insurance. Fixings and fastenings: nuts/bolts/brackets/studs/clips and springs (other than suspension springs) and lamp units. General oil leaks (except where the removal of the engine or gearbox is necessary in order to rectify the oil leak). 17

18 Claim Payments We will pay any number of claims inclusive of VAT up to the maximum claim limit. We will not pay more than the manufacturer s list price for parts and official labour times/costs which are necessary to repair or replace covered components. Other Entitlements Vehicle Replacement (only in UK) Mazda Warranty Services will pay up to 25 a day including VAT, for up to a maximum of 5 days in a 12 month period, towards the cost of a replacement vehicle. You can only have a replacement vehicle if your vehicle is being repaired under this warranty and prior authority has been given by Mazda Warranty Services. Exclusions: a) The first 24 hours of any rental period is not covered b) You will have to pay for fuel and warranty for the replacement vehicle Driving Abroad The warranty is valid for up to 60 days per year (pro rata) and within the period of insurance for driving in the Republic of Ireland and Continental Europe. Mazda Warranty Services will not pay more than the equivalent UK cost for parts and labour. Overnight Accommodation Mazda Warranty Services will pay up to 100 (including VAT) towards overnight accommodation if the vehicle breaks down and you are unable to return home. You will need to send Mazda Warranty Services a receipt. You cannot claim for the cost of meals and drinks. N.B. These benefits will not be provided if the failure is not covered by this warranty. Payments will be limited to those levels outlined. 18

19 Elite Cover Under 100,000 miles at date of purchase of this policy. What Is Covered? This insurance covers factory-fitted mechanical and electrical parts (limited to parts and labour inclusive of VAT up to the maximum claim limit) of the insured vehicle against electrical or mechanical failure occurring within the area of cover and during the period of insurance. The parts covered are: Engine All internally lubricated components, including but not limited to the following: Cylinder head, cylinder head gasket, valves (excluding decarbonisation, burnt or pitted valves and valve seats), valve springs, valve guides, camshaft and bearings, camshaft followers, hydraulic lifters, timing gears, timing chains, piston and piston rings, cylinder liners and liner seals, cylinder block, connecting rods and small end bearings, gudgeon pins, crankshaft and crankshaft bearings, oil pump and oil pump drive, distributor driveshaft, flywheel, starter motor ring gear, engine management sensors. Timing Belts Timing belts and tensioners are covered provided that the last due change has taken place as specified by the manufacturer s schedule (proof required). Damage subsequently caused if timing belt has not been changed as specified by the manufacturer is specifically excluded. Turbocharger/ Supercharger Factory-fitted turbocharger or supercharger, intercooler and wastegate. Gearbox (automatic or manual): All internal parts, gear selection linkages and ECUs; automatic selection switchgear; reverse light switch excluding worn parts. 19

20 Clutch: Cable and adjuster; pedal; solenoid; switch, excluding worn parts. Suspension: All parts including self-levelling system; wheel bearings; switch gear; ECU and relay; hydraulic pumps and valves excluding worn parts. Steering System: All parts including from the steering wheel to the track rod ends, rear wheel steering (if fitted), PAS system (excludes drive belt); solid-state sensors and relays excluding worn parts. Braking System: All parts including ABS system components; stop light switch; relays, cylinders excluding worn parts and friction material. Drive-line Components: All parts including four wheel drive system; propeller or drive shafts including centre bearing; differential and transfer box internal components; switchgear; ECU and relay excluding worn parts. Casings Casings are covered only when damaged by the failure of an insured component. Sundries Working materials such as oils, filters, antifreeze are claimable as a direct result of a valid claim provided the vehicle is not within 1,000 miles of its next scheduled service. Miscellaneous The rectification of oil leaks is not covered and the cost of seals and gaskets will only be accepted where they are required as a direct consequence of a valid claim under the insurance. 20

21 What Is Not Covered? Any item not listed is not covered. Any failure attributable to the effects of overheating is not regarded as an electrical or mechanical failure under the terms of this insurance. Parts not approved by or equivalent in quality or design to parts supplied by the manufacturer. Parts replaced under normal maintenance procedures or replaced as a result of normal wear and tear, adjustments, reprogramming or loading of software. Claim Payments We will pay any number of claims inclusive of VAT up to the maximum claim limit. We will not pay more than the manufacturer s list price for parts and official labour times/costs which are necessary to repair or replace covered components. Other Entitlements Vehicle Replacement (only in UK) Mazda Warranty Services will pay up to 25 a day (including VAT), for up to a maximum of 5 days in a 12 month period, towards the cost of a replacement vehicle. You can only have a replacement vehicle if your vehicle is being repaired under this warranty and prior authority has been given by Mazda Warranty Services. Exclusions: a) The first 24 hours of any rental period is not covered. b) You will have to pay for fuel and warranty for the replacement vehicle. Driving Abroad The warranty is valid for up to 60 days per year (pro rata) and within the period of insurance for driving in the Republic of Ireland and Continental Europe. Mazda Warranty Services will not pay more than the equivalent UK cost for parts and labour. Overnight Accommodation Mazda Warranty Services will pay up to 100 (including VAT) towards overnight accommodation if the vehicle breaks down and you are unable to return home. You will need to send Mazda Warranty Services a receipt. You cannot claim for the cost of meals and drinks. N.B. These benefits will not be provided if the failure is not covered by this warranty. Payments will be limited to those levels outlined. 21

22 Essential Cover What Is Covered? This insurance covers factory-fitted mechanical and electrical parts (limited to parts and labour inclusive of VAT up to the maximum claim limit) of the insured vehicle against electrical or mechanical failure occurring within the area of cover and during the period of insurance. The parts covered are: Timing Belts Timing belts and tensioners are covered provided that the last due change has taken place as specified by the manufacturer s schedule (proof required). Damage subsequently caused if timing belt has not been changed as specified by the manufacturer is specifically excluded. Engine All internally lubricated components, including but not limited to the following - Cylinder head, cylinder head gasket, valves (excluding decarbonisation, burnt or pitted valves and valve seats), valve springs, valve guides, camshaft and bearings, camshaft followers, hydraulic lifters, timing gears, timing chains, piston and piston rings, cylinder liners and liner seals, cylinder block, connecting rods and small end bearings, gudgeon pins, crankshaft and crankshaft bearings, oil pump and oil pump drive, distributor driveshaft, flywheel, starter motor ring gear, engine management sensors. Turbocharger/Supercharger Factory-fitted turbocharger or supercharger, intercooler and wastegate. Gearbox (automatic or manual) All internally lubricated components, including but not limited to the following - Gears, shafts, synchroniser hubs and baulk rings, selector shafts and selector forks, internal bearings and bushes, oil pump, valve and valve block, clutches and brake bands, governor, torque converter, modulator valve, gearbox sensors, excluding external linkages. 22

23 Final Drive All internally lubricated components, including but not limited to the following - Crown wheel and pinion, differential gears and bearings, 4X4 transfer box, halfshaft, halfshaft bearings, driveshafts, bearings and constant velocity joints, propeller shaft universal joints and centre bearing, wheel bearings, final drive sensors, excluding rubber boots and gaiters. Casings Casings are covered only when damaged by the failure of an insured component. Sundries Working materials such as oils, filters, antifreeze are claimable as a direct result of a valid claim provided the vehicle is not within 1,000 miles of its next scheduled service. Miscellaneous The rectification of oil leaks is not covered and the cost of seals and gaskets will only be accepted where they are required as a direct consequence of a valid claim under the insurance. What Is Not Covered? Any item not listed is not covered. Any failure attributable to the effects of overheating is not regarded as an electrical or mechanical failure under the terms of this insurance. Parts not approved by or equivalent in quality or design to parts supplied by the manufacturer. Parts replaced under normal maintenance procedures or replaced as a result of normal wear and tear, adjustments, reprogramming or loading of software. Claim Payments We will pay any number of claims inclusive of VAT up to the maximum claim limit. We will not pay more than the manufacturer s list price for parts and official labour times/costs which are necessary to repair or replace covered components. 23

24 Complete, Elite and Essential General Exclusions This insurance does not cover any injury, failure, loss or damage caused by, arising from or in connection with the following: 1. Corrosion, frost, salt, hail, windstorms, lightning, airborne fallout, (e.g. chemicals, tree sap, bird droppings, etc), water ingress or flooding. 2. Any defect which is likely to have existed before the period of insurance. 3. Wear and tear, normal deterioration, routine servicing, maintenance, re-programming or loading of software. 4. Faulty repairs, incorrect servicing or failure to have the insured vehicle serviced in accordance with the manufacturer s specification. 5. Lack of oil, fuel, lubricants, hydraulic fluids or additives; or foreign matter entering the fuel, cooling, air conditioning or lubrication systems, or use of oil, fuel, lubricants, hydraulic fluids or additives which the manufacturer of the insured vehicle does not recommend. 6. Vehicles modified in any way from the original manufacturer s specification. 7. Any loss where the speedometer has been tampered with, altered, disconnected or where the mileage of the insured vehicle cannot be verified; or where you or anyone else acting on your behalf acts in a way that prevents us from exercising our right to inspect the insured vehicle under this insurance. 8. Damage or failure caused by an excluded component. 9. The vehicle has been used for competitions of any kind, racing, pacemaking, rallies, off road use including track days, for any form of hire or reward and usage for or by driving schools. 10. Losses or damage due in any way to any type of accident, misuse or any act or omission which is wilful, unlawful or negligent (such as but not limited to consequential damage caused by continuing to drive the insured vehicle when a fault becomes apparent). 24

25 11. Any component which is either subject to recall by Mazda, manufacturing defect or inherent design faults. 12. Electrical or mechanical failure which happens outside the area of cover. 13. Cleaning, polishing, operations performed under normal maintenance, adjustments, modifications, alteration, tampering, disconnection, improper adjustments or repairs. 14. We will pay for damage caused to a covered part if caused by another covered part. 15. We will not pay for any damage to parts not covered by this warranty even if the damage is caused by a covered part. 16. We will not pay for any depreciation to your insured vehicle, loss of earnings, death or bodily injury, damage to property or any other loss or damage which is a direct or indirect result of the failure of a covered item. 17. As your policy is intended to cover the repair and/or replacement of defective or damaged parts, it does not additionally cover losses that may be caused by that defective or damaged part, unless otherwise stated in the policy terms and conditions. For example, your policy may cover repairs to or replacement of a wheel bearing but would not cover any loss of earnings that you may suffer while your insured vehicle is being repaired. 18. You should check whether you have any other insurance policies that may cover additional damage or related costs or losses not covered by this policy. 19. Ionising radiation or radioactive contamination from any nuclear fuel or the nuclear waste arising from burning nuclear fuel. 20. Radioactive, toxic, explosive or other dangerous properties of any explosive nuclear equipment or nuclear part of that equipment. 21. Acts of war, invasion, acts of foreign enemies, terrorism, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, riot or civil commotion, explosions, fire, radiation and falling objects. 22. Pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds. 23. Any costs covered under any other warranty, guarantee, insurance or cover. 25

26 24. Any damage which has occurred as a result of accidental damage or impact of whatever nature to either the covered vehicle or the beneficiaries. 25. This insurance will not cover any loss, damage or failure caused wholly or partially from lack of maintenance, abuse or neglect or as a result of accident. It will not cover pre-existing faults or a gradual reduction in operating performance that is commensurate with the age and mileage of the vehicle. 26. Any vehicle which is owned by a business formed for the purposes of selling or servicing motor vehicles. Making A Warranty Claim When In The UK Contact your nearest authorised Mazda Dealer or any Mazda Authorised Repairer and advise them that your insured vehicle is protected by the Mazda Extended Warranty. The Mazda Dealer or any Mazda Authorised Repairer will contact us regarding claims on your behalf. It is your responsibility to authorise any dismantling of the insured vehicle or any other work required to diagnose any faults with the insured vehicle. We will not pay for any diagnostic costs, other than the reasonable costs of diagnosis should a claim for a defective component be valid under this insurance. If you are VAT registered you remain responsible for settling the VAT content of any claim separately. Mazda Warranty Services reserve the right to examine the insured vehicle and to subject it to expert assessment in order to determine if your claim is covered and how much we will pay for repairs. If you or anyone acting on your behalf acts in a way which prevents us from being unable to determine the cause of failure by inspecting the insured vehicle or defective components, then we will not pay all or any part of your claim. 26

27 Making A Warranty Claim When In Continental Europe All repairs and costs are the responsibility of the policyholder while in countries outside the UK. It is your responsibility to authorise any dismantling of the insured vehicle or any other work required to diagnose any faults with the insured vehicle. Once the repairs have been completed, you must settle the costs with the dealer and retain the invoice. Please also keep the replaced components if possible until we have finished processing your claim as we may need to see them. Please contact Mazda Warranty Services within 30 days of any completed repairs and you will be advised if they are covered under this insurance. Mazda Assistance (if applicable) This will be shown on your conformation of cover if you have included it. Mazda Assistance provides you with the following assistance services and benefits for motoring emergencies to aid you in the event of a covered breakdown/immobilisation of the insured vehicle in the UK or Continental Europe as set out in this section of this document. What To Do If You Need Assistance If you require help, please do not attempt to make your own arrangements as reimbursement cannot be made to you retrospectively. Please contact Mazda Assistance with the following details: Location of vehicle Registration number of your vehicle A contact telephone number Description of problem When in the UK call or freephone When in Continental Europe call All calls to Mazda Assistance may be recorded. This will assist us in confirming details of a call that may be incomplete or unclear. 27

28 European Autoroute Restrictions If assistance is required on a French Autoroute or on certain Autoroutes in Continental Europe, you must use the official SOS boxes at the side of the road to arrange initial assistance or recovery. As these roads are privatised, neither Mazda Assistance nor any other assistance organisation is allowed to assist you on these roads. Once the insured vehicle has been recovered from the Autoroute, you should contact Mazda Assistance and we will make any further arrangements for you and inform you how to reclaim costs incurred for recovery from the Autoroute. Mazda Assistance Benefits In The UK Local Recovery or Roadside and Home Assistance In the event of breakdown/immobilisation, Mazda Assistance will organise and pay the costs of taking the insured vehicle to the nearest and/ or most appropriate Mazda Dealership. If Mazda Assistance are unable to mobilise your vehicle following local recovery/roadside or home assistance, you will be entitled to the following benefits. Onward Travel Or Hotel Accommodation Or Car Hire In the event of breakdown/immobilisation of the insured vehicle in the UK causing it to be immobilised for a period of more than 4 hours, Mazda Assistance will organise and pay for the following: Standard class rail transport, or equivalent costs of more convenient travel, to enable the beneficiaries to return or continue to any destination of the beneficiaries choice within the UK. Or Overnight hotel, bed and breakfast accommodation, up to 100 (inc. VAT) per beneficiary up to a maximum of 300 (inc. VAT) in total for all beneficiaries. Overnight hotel accommodation only applies if the breakdown/immobilisation of the insured vehicle occurs more than 30 miles from the home address of any of the beneficiaries and only when the beneficiaries have to prolong their stay as a direct result of the covered breakdown/immobilisation. 28

29 Or In the event of immobilisation of the insured vehicle for more than 4 hours, Mazda Assistance will organise and pay for a temporary replacement vehicle (Group C: Manual transmission - Seats: 5 - Engine Size: 1400 cc), during the time that the vehicle is being repaired, for a maximum period of 2 days. The temporary replacement vehicle will only be provided if Mazda Assistance has arranged the recovery of the insured vehicle to an authorised Mazda Dealer. The driver must be able to satisfy the requirements of the car rental company which include: Possession of a full valid UK or EU driving licence with no more than 9 penalty points For photo identification licences both parts must be produced. A valid credit or debit card For security authorisation to cover excess fuel usage, unauthorised days hire and/or driving offences. Due to insurance liability Mazda Assistance will be unable to provide a rental vehicle to drivers under the age of 21. Please note that it remains the responsibility of the signatory on the rental agreement to ensure that the rental provider is notified of the cessation of the hire within the agreed rental period. You must be able to satisfy the requirements of the vehicle hire company and you will be responsible for fuel and other ancillary charges. The replacement vehicle will normally be a passenger car and will not necessarily be an equivalent to the insured vehicle. Glass Replacement Service In the UK, if you or any other beneficiary driving the insured vehicle experiences a broken front windscreen or side glass which required immediate replacement, Mazda Assistance will provide details of a nationwide glass replacement company to replace the broken glass. Please note that you will be responsible for all parts and fitting costs, but these may be covered under your motor insurance policy. In the event that immediate repair cannot be effected, Mazda Assistance will recover the insured vehicle to the nearest authorised Mazda Dealer. 29

30 Message Relay Service Mazda Assistance will pass on urgent messages to the beneficiary s family, business or friends if your journey has been delayed due to the breakdown/immobilisation of the insured vehicle. Mazda Assistance Benefits In Continental Europe Local Recovery Or Roadside Assistance In the event of breakdown/immobilisation in Continental Europe, Mazda Assistance will organise and pay for the costs of taking the insured vehicle to the nearest and/or most appropriate Dealership should Roadside Assistance prove unsuccessful. If Mazda Assistance are unable to mobilise your vehicle following local recovery/roadside assistance in Continental Europe, you will be entitled to the following benefits. Vehicle Repatriation In the event of breakdown/immobilisation in Continental Europe where the insured vehicle cannot be repaired and where the repairs will take longer than 5 days, Mazda Assistance will repatriate the insured vehicle to the nearest authorised Mazda Dealership to your home address in the UK. Onward Travel Or Hotel Accommodation Or Temporary Replacement Vehicle In the event of breakdown/immobilisation in Continental Europe where the insured vehicle cannot be repaired within the same day, Mazda Assistance will organise and pay for standard class rail transport or scheduled air fares (or equivalent costs of more convenient travel), to enable the beneficiaries to return to their homes in the UK or continue their journey to their original destination within Continental Europe. Where appropriate, Mazda Assistance will cover the cost of a standard class rail or scheduled air ticket for you to collect the insured vehicle, once repairs have been completed. Or In the event of breakdown/immobilisation causing the insured vehicle to be immobilised for a period of more than 8 hours, Mazda Assistance will organise and pay for hotel bed and breakfast accommodation as from the first day of such breakdown/immobilisation, up to a maximum of 75 (inc. local taxes) per beneficiary per night, up to a maximum of 3 nights. 30

31 Or In the event of breakdown/immobilisation when the insured vehicle cannot be repaired on the same day, Mazda Assistance will pay for the cost of a temporary replacement vehicle (Group C: Manual transmission - Seats: 5 - Engine Size: 1400 cc), during the time that the insured vehicle remains immobilised, up to a maximum of 3 days. You must be able to satisfy the requirements of the vehicle hire company and you will be responsible for fuel and other ancillary charges. The replacement vehicle will normally be a passenger car and will not necessarily be an equivalent to the insured vehicle. Parts Delivery In the event that Mazda Assistance has arranged to take the insured vehicle to an authorised Mazda dealer for repairs and any parts essential to the running of the insured vehicle are not available locally, Mazda Assistance will organise and pay for the dispatch of such parts to the repairing dealership. Assistance Exclusions Mazda Assistance will not assist or reimburse you or the beneficiaries in the event of a call for assistance or claim caused by, arising from or in connection with the following: 1. We will not pay for any loss, theft, damage, death, bodily injury, cost or expense that is not directly associated with the incident that caused you to claim, unless expressly stated in this policy. 2. Ionising radiation or radioactive contamination from any nuclear fuel or the nuclear waste arising from burning nuclear fuel. 3. Radioactive, toxic, explosive or other dangerous properties of any explosive nuclear equipment or nuclear part of that equipment. 4. War, invasion, acts of foreign enemies, terrorism, hostilities (whether war be declared or not), civil war, rebellion, revolution, insurrection, military or usurped power, riot or civil commotion. 5. Pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds. 6. Any costs covered under any other warranty, guarantee, insurance or cover. 31

32 7. Accident or injury either through voluntary non-observance of the laws of the land in which the beneficiary is travelling or the practice of activities not authorised by the local authorities. 8. The cost of replacement parts. 9. Damage or injury intentionally caused by you or a beneficiary or resulting from participation in a criminal act or offence. 10. The beneficiary/beneficiaries or any other third party organising any of the services detailed in this policy without first having authorisation from Mazda Assistance and a file number. 11. Any costs that would have been payable normally by you or the beneficiaries, such as fuel, congestion or toll charges. 12. Charges for specialist recovery or charges incurred by us where the insured vehicle is not being used on a public highway when the breakdown/immobilisation occurred where the insured vehicle was not accessible using our standard recovery equipment. 13. Breakdown/immobilisation which happens outside the area of cover. 14. You are travelling in a vehicle that is not a private car or light commercial vehicle. 15. You are travelling in a vehicle that exceeds 3500kgs in weight (including load), 5.5 metres in length, 3.0 metres in height or 2.3 metres in width including any caravan or trailer that you are towing. 16. Faulty repairs, incorrect servicing or failure to have the insured vehicle serviced in accordance with the manufacturer s specification. 17. Any modifications from the original manufacturer s specification. 18. Accidental damage is not covered. Caravan And Trailers If the insured vehicle is immobilised due to a covered breakdown/immobilisation when towing a caravan or trailer, we will arrange for your caravan or trailer to be taken near to the repairing authorised Mazda dealer. We will not however be liable for any goods, possessions or livestock being transported. 32

33 Adverse Weather Conditions Please be aware that adverse weather conditions such as high winds, snow, ice or floods can make it impracticable for us to provide our normal assistance services. In this event, our immediate priority is to ensure that you and the beneficiaries travelling with you are taken to a place of safety, meaning that it may be necessary for us to attend to the insured vehicle later. Release Fees Should the insured vehicle be stolen and subsequently recovered by the Police, you may be required by them to pay a release fee before we can remove the insured vehicle to an authorised Mazda Dealer or to your home address. Specialist Charges In the event that the recovery of the insured vehicle requires the use of specialist equipment, any costs incurred in addition to our standard recovery services will be payable by you. Lock Out Or Lost Keys In the event that entry to the insured vehicle is not possible and spare keys are not available, a forced entry may be required. If this happens, before any attempt is made to enter the insured vehicle, we will ask you to sign a declaration giving your permission for this to take place and stating that any resulting costs will be your responsibility. General Terms And Conditions These conditions apply to all sections of your warranty insurance and you must meet them before we make a payment. Information you need to tell us There is certain information that we need to know as it may affect the terms of the insurance cover we can offer you. You must, to the best of your knowledge, give accurate answers to the questions we ask when you buy your Mazda Extended Warranty policy. If you do not answer the questions truthfully it could result in your policy being invalid and could mean that all or part of a claim may not be paid. If you think you may have given us any incorrect answers, or if you want any help, please call as soon as possible and we will be able to tell you if we can still offer you cover. 33

34 Claims Your Duties If a claim occurs you must comply with the relevant claims procedures described in this document as soon as you can. Claims Our Rights We can take over and carry out the defence or settlement of any claim. After we have made a payment, we can pay to take legal action to get back any payment we have made under this warranty insurance. If we want to, we will examine the insured vehicle and will test damaged components. Looking After Your Vehicle You must take all reasonable steps to safeguard the insured vehicle against breakdown/immobilisation and/or electrical or mechanical failure. Fraud If you or any beneficiary claiming under this insurance makes a claim that is false or dishonest in any way, this insurance will not be valid and you will lose all benefits under it. Change Of Address Please complete the Change of Address Form located in the back of this policy book. If for any reason this is missing, please contact Mazda Warranty Services on

35 Transfer of ownership form If your car is sold, the remaining cover may be transferred to the new owner providing that the registration fee of 20 is paid (please make your cheque payable to Mazda Warranty Services). Cover will not be transferred until the payment has been made. Please note that the form below must be signed by the existing policyholder named on the confirmation of cover letter. Please complete the details below and send to: Mazda Warranty Services, PO Box 1149, Croydon CR9 1ZQ. Date of transfer Mileage at transfer Insured vehicle details: Registration number Chassis number (VIN) Details of the new owner: Title (Mr/Mrs/Miss/Ms/Other) Initials Surname House name/number Street Town County Postcode Tel. work Tel. home address (continued overleaf) 35

36 Company details: (Please complete this section for a company vehicle only) Company name Address Town County Postcode I have read, and agree to abide by, the terms and conditions of the Mazda Extended Warranty and Assistance insurance and request that all rights and benefits of the insurance cover be transferred to me. New owner s signature Date I (name) hereby give notice that I wish to transfer the balance of my Mazda Extended Warranty and Assistance insurance to the new owner detailed above. Signature Important: Check all services have been carried out when due during the period of insurance - otherwise the insurance may not be valid. 36

37 Change of address form Please complete the details below and send to: Mazda Warranty Services, PO Box 1149, Croydon CR9 1ZQ. Insured vehicle details: Registration number Chassis number (VIN) Your details: Title (Mr/Mrs/Miss/Ms/Other) Initials Surname Company details: (Please complete this section for a company vehicle only) Company name Address Town County Postcode New address details: House name/number Street Town County Postcode Tel. work Tel. home address 37

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40 Mazda is a registered trademark of Mazda Motors UK Limited, Mazda Warranty & Assistance is underwritten by AGA International SA and is administered in the UK by Mondial Assistance (UK) Limited, Registered in England No Registered Office 102 George Street, Croydon CR9 6HD. Mondial Assistance (UK) Limited are authorised and regulated by the Financial Conduct Authority (FCA). AGA International SA is authorised by Autorité de Contrôle Prudentiel in France and authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request. Mondial Assistance (UK) Limited acts as an agent for AGA International SA with respect to the receipt of customer money, for the purpose of settling claims and handling premium refunds. This document is available in large print, audio and Braille. Please contact us on or textphone using a compatible RNID handset. We will be pleased to organise an alternative version for you. 5080MAZ 04/13