Integrated Point-of-Sale Systems

Transcription

1 Integrated Point-of-Sale Systems ISOs and Agents working with Merchant Service Group will have access to ongoing training and support in the latest technologies in order to better serve their customers. M e r c h a n t S e r v i c e G R O U P

2 OVERVIEW Independent Retailers want more time and money. They need to have the capability to track their sales and inventory in a cost-effective manner. Through our partnership with Microsoft, HP and Intel, our ISOs and Agents will be able to deliver incredible value through this best-of-breed retail solution, including standalone terminals, integrated systems and wireless terminals. In addition to integrated payments, we're able to offer outstanding store management, super-fast checkout, and integrated reporting all in an easyto-learn package that integrates with most small business accounting systems. ISOs and Agents working with Merchant Service Group will have access to ongoing training and support in the latest technologies in order to better serve their customers. Statistics show that implementing an integrated point-of-sale system results in lower attrition levels in your merchant portfolio. HOW INTEGRATED POS SYSTEMS WORKS Point-of-sale systems are very similar to traditional cash registers in terms of computing sales and enabling cash exchange. However, POS systems have the ability to handle significantly higher capacity than traditional registers, and they have the ability to manage information that a traditional register never could. POS systems range in capacity and complexity, which allows your merchants the flexibility to have a system that is right for the size of their businesses. Most POS systems use standard PCs, with software add-ons. The POS software requirements will determine the minimum requirements for the PC, but a Pentium IIII with at least 256 MB of memory is recommended. Sufficient storage space on the hard drive will also be necessary. In terms of configuration and equipment, you will need to assess the specific needs of your merchant. Merchant Service Group offers a broad range of equipment and plans to help you meet those needs. PRODUCTS Merchant Service Group offers to ISOs and agents some of the best products in the industry, including Microsoft and J2 technologies. Whatever the needs of your merchant, we have the solution that will save valuable time and money. MICROSOFT POS RETAIL Built on proven Microsoft technologies, this complete solution offers a world-class interface and usability. The system is easy to use; managers can learn all they need to know within a day or two of usage, and training cashiers and sales people takes 15 to 30 minutes. The Microsoft POS solution represents unbeatable pricing over other competitors offering comparable complete solutions, and it allows for seamless integration with FDC payments and other Microsoft applications. Combined with first-rate customer service, you can feel confident in supplying your customers with this value-for-money solution. J2 POS RETAIL J2 retail offers an extensive line of innovative point-of-sale systems that will dramatically increase your merchant s retail capabilities. Whether your customer needs a complete solution with hardware, software and support, or just a rugged touch screen for high-traffic retail outlets, Merchant Service Group can supply J2 s top technologies. Years of development have gone into the design of J2 technologies, making them reliable and long-lasting, able to withstand the rigors of daily use. As an industry recognized touch screen leader, your merchant will be getting top-of-the-line equipment with lasting value. 61

3 AGENT BENEFITS New top-of-the-line equipments in stock 100% commission above wholesale cost Wholesale equipment pricing FREE machine reprograms New equipment arrives downloaded tested at no additional cost Deployment on sight MERCHANT BENEFITS Speedy checkout Inventory management Customer tracking Simplified setup process Microsoft application compatibility Accounting integration Enhanced transaction processing Familiar and flexible stock and sales methods No manual inventory tracking Provide more personal and professional customer service Spot trends and customers' needs and wants Employees can be trained in minutes with Practice Mode, various wizards, and intuitive touch-screen interface Automated inventory tracking 62

4 FREQUENTLY ASKED QUESTIONS Who supplies equipment? a. MERCHANT SERVICE GROUP (See current price list.) b. Any Third Party Equipment Provider of the ISO s choosing. Guidelines: a. All equipment (POS or Electronic Cash Register) must be compatible with MERCHANT SERVICE GROUP LLC processor network. b. We suggest that you stock equipment accessories. c. PC software users need to confirm network compatibility with a Relationship Manager. Who handles equipment leasing? Sales Agent Office may use either: a. Merchant Service Group OR b. Their own Lease Program Who does network setups? a. MERCHANT SERVICE GROUP completes: b. All Data Entry. c. Terminal Application Selection. d. System Programming. e. Network Setups, including issuing of merchant and terminal ID numbers, in preparation for downloads. Who is responsible for equipment downloads? Equipment purchased through MERCHANT SERVICE GROUP will be programmed before shipping. If Sales Agent Office supplies/deploys equipment, MERCHANT SERVICE GROUP will provide the following on Status Reports and online: a. Terminal ID Numbers b. Download Instructions Who ships equipment? Equipment purchased from MERCHANT SERVICE GROUP will be deployed by MERCHANT SERVICE GROUP. Sales Agent Offices are responsible for: a. Deploying and shipping third party equipment. b. Maintaining additional supplies of power packs, phone wires, and connectors. How does the merchant obtain printer supplies? Merchants can call MERCHANT SERVICE GROUP at (888) to order supplies for imprinters, Hypercom, VeriFone, Dessault AT and Nurit Printers. The Sales Agent Office must outsource all other supplies. Who supplies manual imprinters? Every merchant must have a manual imprinter at the time of setup. Imprinters are an important part of the MERCHANT SERVICE GROUP chargeback program. It is the responsibility of the Sales Agent Office to supply merchants with imprinters. MERCHANT SERVICE GROUP advises that all merchants have imprinters. 63

5 a. Pre-owned: MERCHANT SERVICE GROUP sends new imprinter plates to merchants in the Welcome Kit. b. Imprinters: Sales agents may use either of the following methods of deployment for imprinters 1) Order directly from the manufacturer, OR 2) Order directly from MERCHANT SERVICE GROUP for *$ *$35.00 will be debited from the merchant s checking account. What is our PIN pad encryption? We currently use DUKPT as the encryption code. Please call or your Relationship Manager if you have any questions regarding this process. Can Sales Agent Offices offer debit card acceptance YES. Merchants must have a compatible terminal, PIN pad and printer. Integrated Program NYCE, HONOR, MAC, PULSE, ACCEL, EXPLORE, MONEY STATION, MAGIC LINE, CASH STATION, INTERLINK, MAESTRO AND AFFN debit card acceptance are integrated with Visa/MasterCard service. The merchant receives one statement and uses the same help desk number. Visa & MasterCard Check Cards Visa and MasterCard issue check cards that deduct funds directly from a consumer s checking account. If the merchant swipes these cards, they ll be charged the credit card discount rate. In order to qualify for debit transaction fees, these cards must be processed following debit card instructions. Can Sales Agent Offices offer EBT Acceptance? YES, as long as the EBT program has been launched in the merchant s area and equipment is certified for EBT by BUYPASS. An EBT service rider must be signed and completed by the merchant. EBT requires a compatible terminal, PIN pad, and printer. EBT activation takes an addition 3-5 days after merchant approval. 64