HP ValuPack Consulting Description OpenVMS Replacement Software Distribution Kit

Transcription

1 HP ValuPack Cnsulting Descriptin OpenVMS Replacement Sftware Distributin Kit HP ValuPacks are standardized cnsulting services, prvided by HP Cntact Center Service prfessinals, with pre-defined custm deliverables that fcus n administering yur HP cmputing envirnment. ValuPacks are specifically designed t give yu a selectin f rapid, affrdable, highquality services that cmplement yur HP supprt agreement and expand yur inhuse technical resurce capabilities. ValuPacks ffer the fastest qutatin and delivery pssible, with flexible billing ptins and streamlined rdering.

2 Cpyright services prvided, infrmatin is prtected under cpyright by Hewlett-Packard Cmpany Unpublished Wrk -- ALL RIGHTS RESERVED Hewlett-Packard Cmpany cnducts its business in a manner that cnserves the envirnment and prtects the safety and health f it emplyees, custmers and the cmmunity. Hewlett-Packard Cmpany believes the infrmatin in this dcument is accurate as f its publicatin. The infrmatin cntained herein is subject t change withut ntice. The nly warranties fr HP prducts and services are set frth in the express warranty statements accmpanying such prducts and services. Nthing herein shuld be cnstrued as cnstituting an additinal warranty. HP shall nt be liable fr technical r editrial errrs cntained herein r inadvertent missins. HP Supprt Services are gverned by Exhibit SS5 and the HP Terms and Cnditins f Sale and Service (E16) r HP Care Pack Supprt Service Agreement Terms and Cnditins. Prprietary Ntice Restrictin n Use and Disclsure f Prpsal and Qutatin Infrmatin Data - The infrmatin cntained in this HP ValuPack Cnsulting Descriptin has been furnished n a cnfidential and restricted basis. It is t be used fr the sle purpse f evaluating Hewlett-Packard Cmpany as a prvider f the gds and/r services described herein and shall be returned upn request. It is furnished in cnfidence with the understanding that it will nt, withut the prir written permissin f Hewlett-Packard, be used r disclsed fr ther than evaluatin purpses; prvided, hwever that in the event a cntract is awarded n the basis f this ValuPack Cnsulting Descriptin, the custmer shall have the right t use and disclse this Infrmatin t the extent prvided in the cntract. Hewlett-Packard represents nly the HP prducts and services as set frth herein, and makes n representatins, warranties, guarantees, r cmmitments fr any third-party prducts r services. Return f this prpsal t Hewlett-Packard Cmpany using r FAX transmissin will cnstitute legal acceptance f the deliverables and terms r the prpsal, prvided the HP ValuPack Order Frm has been cmpleted by the Custmer. Please see ur web site fr a cmplete menu f available per event services at VP141 Cnsulting Descriptin Page 2 f 9

3 1.0 Overview: 1.1 Request: The custmer r purchaser as identified in the HP ValuPack Order Frm t this ValuPack Cnsulting Descriptin, hereinafter the Custmer, has requested that the HP Services Cntact Center, hereinafter HP, prvide the HP OpenVMS Replacement Sftware Distributin Kit ValuPack. This ValuPack prvides a netime replacement cpy f a predetermined versin f the OpenVMS VAX r OpenVMS Alpha Sftware Distributin kit. 1.2 Methd f Delivery: XX Remte On-Site (at the Custmer s lcatin) 2.0 Agreement: 2.1 General: This HP ValuPack Cnsulting Descriptin, tgether with the Hewlett-Packard Cmpany Terms and Cnditins f Sale and Service, HP Services Per Event Supprt, HP ValuPack Cnsulting & Shrt-Term Cnsulting Warranty cnstitute the entire agreement ( Agreement ) between the parties with respect t its subject matter. The Custmer s additinal r different terms and cnditins will nt apply. HP ValuPack Cnsulting services will be prvided r arranged by HP. HP reserves the right t assign r subcntract t third parties any and all services detailed in this HP ValuPack Cnsulting Descriptin. The Custmer must have an active Sftware supprt cntract with HP r have a valid supprt cntract with a third-party and accept all respnsibility fr supprt services required during the delivery f this HP ValuPack. Any prduct(s) updated thrugh this cnsulting are limited t HP licensed prducts fund n the custmer s HP Sftware Supprt agreement. 2.2 Gegraphic Availability: This HP ValuPack Cnsulting service is currently available in the United States and Canada. 2.3 Eligibility: All Hewlett-Packard Cmpany sftware prperly licensed by Hewlett-Packard Cmpany r the riginal manufacturer and supprted by HP Services may be eligible fr HP ValuPack cnsulting. Unless therwise specified within this dcument, the sftware and the system(s) n which it is installed must be prperly maintained at the latest majr revisin level, VP141 Cnsulting Descriptin Page 3 f 9

4 including Engineering Change Orders (patches & updates) and must cntain at least the minimum hardware and prerequisite sftware as specified in the applicable Sftware Prduct Descriptin (SPD) r prduct dcumentatin in the absence f an SPD. The Custmer must have an active HP supprt agreement with HP Services fr the cmputing envirnment n which this ValuPack cnsulting will take place. Alternatively and at additinal csts, the Custmer may have a valid supprt cntract with a third-party and accept all respnsibility fr supprt services which may b required during the delivery f this cnsulting. If n current service cntract is in place with any vendr, a pre-delivery re mte inspectin and/r additinal cnsulting may need t be purchased t return the system r envirnment t a fully supprted cnfiguratin. The Custmer must have a current valid license agreement with HP fr the requested OpenVMS sftware distributin kit. 3.0 Custmer Respnsibilities: As part f this agreement the Custmer will be respnsible fr the fllwing: Assigned a designated Custmer Prject Manager, wh n behalf f the Custmer, will grant all apprvals, prvide infrmatin, and therwise be available t assist HP in facilitating the delivery f this HP ValuPack via direct telephne access, pager access, r telephne messaging with a guaranteed respnse time f nt mare than thirtyminutes. The Custmer will prvide HP with details n the current cnfiguratin and tplgy infrmatin including hardware platfrm(s), perating system(s) and applicatin(s). The Custmer will maintain a current backup cpy f the perating system, netwrk system, develpment prgrams, and all ther applicable sftware prgrams, data and files. Assure HP that all prducts serviced by this HP ValuPack are prperly licensed t the Custmer. Prvide fully privileged access t the system(s) n which this ValuPack cnsulting service will take place via dial-in facilities r ther remte access methd, acceptable t HP, as required t supprt remte cmmunicatins fr the Custmer s system(s) and / r envirnment. Prvide infrmatin and data as requested by the assigned HP Service Prfessinal, Technical Supprt Engineer, r Cnsultant. Immediately ntify HP in the event f changes t equipment cnfiguratin and/r changes t sftware prducts installed n the system(s) t be services by this ValuPack. Prvide full and uncnditinal access t any surce cde assciated with the delivery f this ValuPack. Accessible Custmer system r access t HP FTP site. Fr remte service which requires HP t access the Custmer s system(s), btain, install and demnstrate as peratinal, and at n cst t HP, any mdems r ther necessary Custmer r third-party wned and/r maintained equipment and r sftware t assure VP141 Cnsulting Descriptin Page 4 f 9

5 HP a secure electrnic cnnectin t the Custmer s envirnment, which culd affect the ability f HP t fulfill its bligatin(s) f this HP ValuPack cnsulting service. The Custmer must have a current valid license agreement with HP fr the requested OpenVMS sftware distributin kit. The Custmer is respnsible fr retrieving the sftware kit frm the selected transprt methd and media. 4.0 HP Respnsibilities: As part f this agreement, HP will be respnsible fr the fllwing: HP will review the Custmer s purchase f the HP ValuPack, in accrdance with infrmatin the Custmer prvides n the attached HP ValuPack Order Frm. HP will schedule delivery f the ValuPack fllwing receipt f cmpleted HP ValuPack Order Frm and fllwing HP s acceptance f the rder, in accrdance with standard business practices and at the earliest pssible data accrding t staffing levels f the HP Service Prfessinal, Technical Supprt Engineer r Cnsultant prviding the cnsulting service. Prviding all services between the hurs f 8:00 AM and 5:00 PM lcal time, Mnday thrugh Friday, excluding HP published hlidays. After hurs delivery may be available pending resurce availability. Prvide the ValuPack cnsulting services f an HP Service Prfessinal, Technical Supprt Engineer, r Cnsultant prficient in the service and prducts assciated with the ValuPack. Request fr ValuPack services ccur directly with the end-user custmer. HP will prvide the Custmer with a single cpy f a distributin fr OpenVMS VAX r OpenVMS Alpha perating system. Replace Sftware Distributin Kit will be prvided n ne f the fllwing methds r transprt r media: Zipped file via FTP r ther electrnic methd f transfer apprved by HP Services (preferred) ISO 9660 CDROM 5.0 HP ValuPack Cnsideratins, Restrictins, and Cnstraints: The fllwing cnsideratins, restrictins, and cnstraints are applicable t the delivery f this HP ValuPack: This service is available n the fllwing OpenVMS perating systems nly: OpenVMS Alpha: V6.2, V6.2-1H3, V7.0 thrugh V7.3-1 OpenVMS VAX: V4.4 thrugh V4.7, V5.0 thrugh V5.5-2h4, V6.2 Other versins may be available at the time f rder and acceptance f the ValuPack and is cntingent upn availability. VP141 Cnsulting Descriptin Page 5 f 9

6 All services will be prvided accrding t the hurs stated under HP Respnsibilities and Cst f ValuPack herein. All sftware, hardware, and firmware encuntered in the delivery f this HP ValuPack must adhere t the minimum hardware and sftware requirements as specified in the applicable Sftware Prduct Descriptin (SPD) and its addenda and/r requirements r recmmendatins f the manufacturer(s). If security restrictins apply t any r all Custmer systems t be supprted by this ValuPack, the Custmer may be required t assume additinal respnsibilities fr maintaining the system and/r sftware. Any installatin service being prvided as part f this ValuPack is limited t the mst current versin f sftware and/r firmware. Prblems arising frm interperatin with prduct(s) nt supprted by HP Services are utside the scpe f this ValuPack service. If HP is unable t cmplete the deliverables specified in this HP ValuPack Cnsulting Descriptin within thirty (30) days fllwing cmmencement f this ValuPack service, due t the Custmer s failure t meet its bligatins, the ValuPack will be cnsidered cmpleted and will be inviced. Delays caused by any failure f the Custmer t meet the Custmer Respnsibilities will be charged at the prevailing HP US Cntact Center cnsulting rate fr time and materials. The fllwing services are nt included under this agreement, unless specifically included elsewhere in this dcument: Use f any tls prviding electrnic access t Hewlett-Packard Cmpany. Electrnic prblem submittal and access t electrnic databases may be available thrugh a supprt cntract. The Custmer may already have such a cntract in place. Custmer mdificatins t the HP supprted sftware r hardware Sftware prduct dcumentatin, licenses, and license updates Btable media Sftware Installatin Services utside f the cntracted hurs f cverage Services required due t imprper treatment r use f the equipment r sftware by ther(s) then HP. Services required due t unauthrized attempts by ther than HP persnnel t repair, maintain, r mdify the equipment and/r sftware Services required due t causes external t the Hewlett-Packard Cmpany maintained equipment and/r sftware Individual hardware prducts that cannt, in the pinin f HP, be prperly repaired due t excessive wear r deteriratin. These prducts may be withdrawn frm service upn applicable prir ntice VP141 Cnsulting Descriptin Page 6 f 9

7 Individual sftware prducts that have been discntinued r reclassified as Custmer Supprted. These prducts may be withdrawn frm service upn applicable prir ntice Cde, cde examples, cmmands, sample cmmands r mdificatins t cde r cmmands Service r cnsulting delivered at the Custmer s lcatin. 6.0 Acceptance f HP ValuPack Deliverables: As this HP ValuPack cnsists f prfessinal advice, technical supprt services, and/r packaged cnsulting, there is n Acceptance Test Plan, acceptance test, r frmal acceptance included. The HP ValuPack will be cnsidered cmpleted by HP and accepted by the Custmer when ne r mre f the fllwing criteria have been satisfied: HP has cmpleted its bligatins and deliverables f the HP ValuPack as detailed under HP Respnsibilities herein Frty-five (45) days fllwing acceptance f the ValuPack Order by HP Twenty-ne (21) days fllwing cmmencement f the delivery f the ValuPack. 7.0 Cst f HP ValuPack: HP Services Custmer Services, US Cntact Center and Custm Prjects Prgram are pleased t ffer this HP ValuPack at the fllwing csts (quted in US currency): $460 per distributin kit NOTES: Hurs based n custmer s lcal time fr nsite and delivery site time fr remte effrt. Service is subject t applicable Federal, State and Lcal Taxes. Nn-fixed price csts are estimates nly. In the event f a ptential cst verrun, the Service Prfessinal, Technical Supprt Engineer, Cnsultant r third-party vendr will cntact the Custmer as sn as such ptential is detected, and the change management prcess will be invked. VP141 Cnsulting Descriptin Page 7 f 9

8 8.0 HP ValuPack Cnsulting Warranty: Per Event Supprt, HP ValuPack Cnsulting & Shrt-Term Cnsulting Warranty Hewlett-Packard Cmpany Terms & Cnditins f Sale & Service [E16] and HP Supprt Services [SS5], tgether with this HP ValuPack Cnsulting Descriptin, defines Hewlett- Packard Cmpany s service delivery bligatin fr Per HP ValuPack Cnsulting prvided by the HP Services U.S. Custmer Cntact Center (HP). HP shall determine the categry f labr required, based n the technical cmplexity f the service r cnsulting requested, as described in this HP ValuPack Cnsulting Descriptin, and assign HP Service Prfessinal(s), Technical Supprt Engineer(s), Cnsultant(s) r a third-party vendr accrdingly. The HP ValuPack Cnsulting prvided is in the nature f prfessinal assistance and advice. HP warrants that the service will be perfrmed in a gd wrkman-like manner. Hwever, HP des nt warrant r guarantee in any frm r manner the results and/r achievements f the service prvided. The service des nt include advice r cnclusins abut the ultimate state f peratin r security f the Custmer s system(s). HP is nt respnsible fr the wrk r activity f any nn-hewlett-packard Cmpany persnnel. Except fr the express warranties stated herein, Hewlett-Packard Cmpany disclaims all warranties, including all implied warranties f merchantability and fitness fr a particular purpse, and the stated express warranties are in lieu f all bligatins r liabilities n the part f Hewlett-Packard Cmpany arising ut f r in cnnectin with the perfrmance f the service r cnsulting. 9.0 Signature Acceptance: The Custmer s signature indicates the custmer s acceptance f this HP ValuPack Cnsulting Descriptin and its gverning Terms and Cnditins. Receipt f a valid frm f payment, as indicated n the attached rder frm, cnstitutes authrizatin fr Hewlett-Packard t schedule and deliver the wrk as specified herein and t issue invice(s) in accrdance with Sectin 6.0, Acceptance f HP ValuPack Deliverables. Please cmplete the HP ValuPack Order frm and return the cmplete HP ValuPack Cnsulting Descriptin t Hewlett-Packard at the address, FAX, r address belw. Upn ur acceptance f this engagement, Hewlett-Packard will sign and return a cpy t yur attentin, indicating HP s acceptance f yur rder. services_engineering@hp.cm Hewlett-Packard Cmpany 20 Perimeter Summit Blvd., M/S 914 FAX: Atlanta, GA 3031 PHONE: VP141 Cnsulting Descriptin Page 8 f 9

9 hp services valupack rder frm t custmer: please cmplete the fllwing infrmatin and fax this frm back t: name Kim Fney fax # (888) delivery lcatin custmer cntact cntact phne n. cmpany name custmer infrmatin invice/billing lcatin cmpany name invice address delivery address custmer custmer fax n. tax infrmatin: taxable system handle tax exemptin # (attach cpy f certificate) system infrmatin case number prduct infrmatin system mdel valupack number U3650AA VP141 current s revisin desired s revisin charge amunt quantity rdered remte supprt mdem enabled? yes n start date end date payment infrmatin payment methd: d nt enclse payment. please select ne f the fllwing: [ ] please send invice (fr use with purchase rder) NOTE: a purchase rder will nly be accepted fr amunts ver $ [ ] custmer signature authrizatin purchase rder n. purchase rder amunt is required fr payment - hard cpy attached. nt required fr payment [ ] please charge t my credit card: visa mastercard am. express discver card number exp. date authrized signature cardhlder name (type r print) service authrizatin and terms and cnditins: services are subject t hp terms and cnditins f sale and service, exhibit e16. payment is due 30 days frm hp's invice date. custmer's signature n this frm cnstitutes authrizatin fr hp t invice custmer fr the abve referenced services. authrized custmer signature printed name date authrizing hp signature (fr acceptance) printed name date