IBM ServicePac for Remote Support System x/bladecenter & Storage

Transcription

1 IBM Global Services IBM ServicePac for Remote Support x/bladecenter & Storage Supported Products May 29, 2014 MTJ03176-USEN-03

2 IBM ServicePac for Remote Support xseries Features and benefits x x x x x x Comprehensive remote technical support for servers, storage, operating systems and applications Toll-free access to live technical experts Unlimited calls and unlimited callers call as often as needed Fast, precise answers and problem resolution Hardware, software and support from a single source For more information, visit Limitations of Service x x x x x x x x x 1-year, 3-year and/or 5-year only agreements. Will not automatically renew annually Service cannot be prorated, refunded or transferred. ServicePac MUST BE ACTIVATED after purchase in order to use the service. Service activation is required immediately following purchase (within 30 days). type, model and serial number will be necessary for activation and registration. s are subject to change without notice. Services are available for machines normally used for business, professional, or trade purposes, rather than personal, family or household purposes. Not all machine types and models are covered. Remote technical support services can only be ordered for machines that were released and purchased in the United States. Remote technical support services are available only for the machines and software listed in the supported products list. Access to this Service will end either one year or three years (depending on purchase) from the date the service was activated. IBM will provide you or your authorized end user with a toll-free number to access the IBM Services Specialist 2

3 Service Scope IBM ServicePac for Remote Technical Support Services xthis service will assist with: installation, usage, and configuration questions; questions regarding IBM Supported Product publications; diagnostic information review to assist in isolation of a problem cause; code-related problem questions; and for known defects, available corrective service information and program fixes which you are entitled to receive. x1-year 3-year and/or 5-year agreements xunlimited calls and callers xsupport coverage hours (unless otherwise specified): Critical problems (severity 1) -- 24x hours a day, seven days a week, including national holidays. Non-critical problems (severity 2,3,4) -- 9x a.m. to 5 p.m. in the local time zone where you receive the Service, Monday through Friday (excluding national holidays). xresponse time: If not answered live, we will use commercially reasonable efforts to respond to your call within two hours. * type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list pricing are subject to change without notice. This document is published once a month. For the most recent product and pricing information, please check the Product Selector Tool which is accessible at: s provided in this document are for informational purposes only and are subject to change. IBM's official pricing is provided through IBM product announcements and not through this document. Updates are highlighted and underlined in blue. Deletions are highlighted in red. Data contained in 3

4 Calling in for Remote Technical Support Once purchase and activation is processed, please use the following steps to use this service Before contacting IBM: xgather the and Serial of the device/system that you are calling on xdefine the problem/question and gather supporting information (problem history, symptoms, versions, etc) xdetermine the business impact (severity) of the problem: Severity 1: You are completely unable to use your business-critical hardware or operating system. This applies to a production system environment which supports either your internal business functions directly, or supports your endcustomers directly. This does not apply to a development, testing or staging environment. Severity 2: You are able to use your business-critical hardware or operating system, but the business-critical functions are severely limited. Severity 3: You are able to use your business-critical hardware and software for your business-critical functions, but other functions are unavailable or limited. Severity 4: The problem has very little impact on business-critical operations, or a workaround for the problem has been found. Contacting IBM xcall IBM-SERV and select Software xprovide the and the Serial of the system for which you are requesting support xonce your Entitlement Profile is located, the Entitlement Agent will ask a series of questions to determine how to route your call. At this point, your call will be routed to the Support Center that is best suited to resolve your issue/question. A Problem Management Record (PMR) will be created, so that IBM can track all activity related to the resolution of your issue. Please retain your PMR number for future interaction with Remote Technical Support Services. 4

5 Packaging x Conveniently packaged into product groups: ServicePac for x -- Includes hardware usage and configuration support, Windows, Linux and IBM Director ServicePac for x with VMware -- Includes "for x" products, VMware, and VMware Acceleration Kits products ServicePac for Applications -- Support for select Microsoft Applications ServicePac for Account Advocate enhancement to base level software support for Linux and Microsoft operating systems ServicePac for x Startup Support Includes hardware usage and configuration support, Windows, Linux ServicePac for Storage Devices -- Support for storage disk systems type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list 5

6 Supported Software and Hardware Products ServicePac for x Note: RTS ServicePac for x should not be attached to Modular Xpansion Enclosures (MXEs), such as x3950 E (MT 8874). These systems will be covered under the RTS ServicePac that is attached to the primary system. Note: For BladeCenter solutions, Remote Technical Support ServicePacs must be purchased for each Blade in the chassis. Support for IBM BladeCenter Options, such as Switch Modules, is also included in the "per-blade" coverage. Note: RTS ServicePac support for a x server running IBM s Director server includes support for IBM s Director agent software running on managed endpoints. x (xseries) and IBM Director - x (xseries), IntelliStation and BladeCenter -Drivers, BIOS, Firmware -Internal Devices -Real-Time Diagnostics -UpdateXpress -ServeRAID Manager -Dynamic Analysis -BladeCenter Open Fabric Manager -SMS Update Tool -Storage Configuration Manager -ServerGuide -Deployment Scripting Toolkit -StartNow Advisor -Bootable Media Creator -Advanced Settings Utility -ToolsCenter InfoCenter -Integrated Management Module (IMM) -IBM Director (v5.x, v6.0.x, v6.1.x, v6.2.x, v6.3.x) -IBM Director Agent (v5.x, v6.0.x, v6.1.x, v6.2.x, v6.3.x) -IBM Director Server Plus Pack (v5.x, v6.0.x, v6.1.x, v6.2.x, v6.3.x) -IBM Remote Deployment Manager (v5.x, v6.0.x, v6.1.x, v6.2.x, v6.3.x) -IBM Director Software Distribution (v5.x, v6.0.x, v6.1.x, v6.2.x, v6.3.x) Windows -Microsoft Windows 2000 Advanced Server -Microsoft Windows 2000 Server -Microsoft Windows 2000 Professional -Microsoft Windows 2003 R2 Server (Standard, Enterprise, Web, Datacenter Edition) -Microsoft Windows 2008 R2 Server (Foundation, Standard, Enterprise, Edition) -Microsoft Windows 2008 R2 Server (Web, Datacenter Edition) -Microsoft Windows 2012 Server (Foundation, Standard, Enterprise) -Microsoft Windows 2012 Server (Datacenter Edition) -Microsoft Windows XP 64-Bit Edition -Microsoft Windows XP Professional Edition -Microsoft Windows Vista Business -Microsoft Windows Vista Enterprise -Microsoft Windows Ultimate -Microsoft Windows Vista 64-Bit -Microsoft Windows 7 -Microsoft Windows 8 -Microsoft Windows 8 Pro -Microsoft Forefront Client Security -Microsoft Forefront Identity Manager Microsoft Forefront Protection 2010 for Exchange Server Continued on Next Page 6

7 Supported Software and Hardware Products ServicePac for x, con t Note: RTS ServicePac for x should not be attached to Modular Xpansion Enclosures (MXEs), such as x3950 E (MT 8874). These systems will be covered under the RTS ServicePac that is attached to the primary system. Note: For BladeCenter solutions, Remote Technical Support ServicePacs must be purchased for each Blade in the chassis. Support for IBM BladeCenter Options, such as Switch Modules, is also included in the "per-blade" coverage. Note: RTS ServicePac support for a x server running IBM s Director server includes support for IBM s Director agent software running on managed endpoints. Window -Microsoft Forefront Protection 2010 for SharePoint -Microsoft Forefront Security for Exchange Server -Microsoft Forefront Security for Office Communication Server -Microsoft Forefront Security for SharePoint -Microsoft Forefront Security Management Console -Microsoft Forefront Unified Access Gateway Microsoft Forefront Threat Management Gateway 2010 Linux -Red Hat Enterprise Linux (v4.0) -Red Hat Enterprise Linux (v5.x) -Red Hat Enterprise Linux Advanced Platform (v5.x) -Red Hat Enterprise Linux (v6.x) -Red Hat Enterprise Virtualization -Novell SUSE Linux Enterprise Server v9, v10, v11 7

8 Supported Software and Hardware Products Note: This offering was withdrawn from marketing on March 15th, When renewing, purchase the ServicePac for x offering. ServicePac for x with Datacenter x (xseries) and IBM Director - x (xseries), IntelliStation and BladeCenter -Drivers, BIOS, Firmware -Internal Devices -Real-Time Diagnostics -UpdateXpress -ServeRAID Manager -Dynamic Analysis -BladeCenter Open Fabric Manager -SMS Update Tool -Storage Configuration Manager -ServerGuide -Deployment Scripting Toolkit -StartNow Advisor -Bootable Media Creator -Advanced Settings Utility -ToolsCenter InfoCenter -Integrated Management Module (IMM) -IBM Director (v5.x, v6.0.x, v6.1.x, v6.2.x, v6.3.x) -IBM Director Agent (v5.x, v6.0.x, v6.1.x, v6.2.x, v6.3.x) -IBM Director Server Plus Pack (v5.x, v6.0.x, v6.1.x, v6.2.x, v6.3.x) -IBM Remote Deployment Manager (v5.x, v6.0.x, v6.1.x, v6.2.x, v6.3.x) -IBM Director Software Distribution (v5.x, v6.0.x, v6.1.x, v6.2.x, v6.3.x) Windows -Microsoft Windows 2003 Server Datacenter Edition -Microsoft Windows 2008 Server Datacenter Edition 8

9 Supported Software and Hardware Products vsphere Editions vsphere product support is available in 2 options: 1) Support for vsphere products only or 2) Support for vsphere products plus the products included in the ServicePac for x group (Windows, Linux, IBM Director, etc.) for x with VMware Infrastructure--ESX Server 3i/4i -VMware Infrastructure--ESXi Server 3/4 -VMware ESX Server -VMware Virtual File (VMFS) -VMware Virtual SMP for x with vsphere Essentials/ Essentials Plus / Standard v4.x/v5.x -VMware ESX Server -VMware Virtual File (VMFS) -VMware Virtual SMP -VMware vcenter Update Manager -VMware Consolidated Backup -VMware vcenter Agent -VMware View 3/4 -VMware High Availability (HA) -VMware vstorage Thin Provisioning -VMware Data Recovery For x with vsphere Advanced -VMware ESX Server -VMware vcenter Agent -VMware Virtual File (VMFS) -VMware Virtual SMP -VMware vcenter Update Manager -VMware High Availability (HA) -VMware Consolidated Backup -VMware View 3/4 -VMware VMotion -VMware vstorage Thin Provisioning -VMware Hot Add -VMware Data Recovery -VMware vshield Zones ServicePac customers can receive support for servers running older versions of VMware based on the following table: ServicePac Entitled VI3 Support vsphere 4 Essentials VI3 Foundation vsphere 4 Advanced VI3 Standard vsphere 4 Enterprise VI3 Enterprise 9

10 Supported Software and Hardware Products vsphere Editions (cont d) vsphere product support is available in 2 options: 1) Support for vsphere products only or 2) Support for vsphere products plus the products included in the ServicePac for x group (Windows, Linux, IBM Director, etc.) for x with vsphere Enterprise / Enterprise Plus -VMware vcloud Suite Standard v5.1 -VMware vcloud Suite Advanced v5.1 -VMware vcloud Suite Enterprise v5.1 -VMware vfabric App DIrector v1.0 -VMware vcloud Networking & Security v5.1 -VMware vcenter Operations Management Suite v5.0 -VMware vcenter Configuration Manager v5.5 -VMware vcenter Chargeback Manager v2.5 -VMware vcloud Director v5.1 -VMware ESX Server -VMware vcenter Agent -VMware Virtual File (VMFS) -VMware Virtual SMP -VMware VMotion -Storage VMotion -VMware vcenter Update Manager -VMware High Availability (HA) -VMware Horizon Suite 10

11 Supported Software and Hardware Products vsphere Editions (cont d) vsphere product support is available in 2 options: 1) Support for vsphere products only or 2) Support for vsphere products plus the products included in the ServicePac for x group (Windows, Linux, IBM Director, etc.) for x with vcenter Server -VMware Distributed Resource Scheduler (DRS) -VMware Consolidated Backup -VMware View 3/4 -VMware vnetwork Distributed Switch -VMware Host Profiles -VMware Fault Tolerance -VMware vstorage Thin Provisioning -VMware Hot Add -VMware Data Recovery -VMware vshield Zones -VMware Distributed Power Management (DPM) -VMware vcenter Management Server(v2.x, v3.x, v4.x) plus the products included in the ServicePac for x group (Windows, Linux, IBM Director, etc.) -VMware Management & Automation products: vcenter Lifecycle Manager, vcenter Lab Manager, vcenter Stage Manager, vcenter Site Recovery Manager, and vcenter Server Heartbeat -VMware vcenter Operations Management Suite 11

12 Supported Software and Hardware Products VMware Acceleration Kits VMware Acceleration Kit support is available in 2 options: 1) Support for VMware Acceleration Kit products only or 2) Support for VMware Acceleration Kit products plus the products listed in the "ServicePac for x" group (Windows, Linux, IBM Director, etc.) -VMware Acceleration Kit: vsphere Advanced, Enterprise, and Enterprise Plus vcenter Server Standard Thin Provisioning Update Manager vstorage APIs for Data Protection Data Recovery High Availability vmotion Virtual Serial Port Concentrator Hot Add vshield Zones Fault Tolerance vstorage APIs for Array Integration vstorage APIs for Multipathing Storage vmotion Distributed Resources Scheduler (DRS) Distributed Power Management (DPM) Storage I/O Control Network I/O Control Distributed Switch Host Profiles 12

13 Supported Software and Hardware Products Note: This offering was withdrawn from marketing on March 15th, Support for these products are now included in other VMware offerings. A-la-carte options for x with VMware HA -VMware High Availability (HA) for x with VMware VMotion -VMware VMotion for x with VMware Server -ServicePac for xseries x products (Windows, Linux, IBM Director) plus -VMware Server for x with VMware DRS -VMware Distributed Resource Scheduler (DRS) for x with VMware Cons. Backup -VMware Consolidated Backup 13

14 Supported Software and Hardware Products ServicePac for Applications Note: Application support does not include the Operating. For complete coverage, please add ServicePac for x or ServicePac for x with VMware. Microsoft Applications -Microsoft Access Microsoft Access Microsoft Access Microsoft Antigen -Microsoft Biztalk Server Microsoft Biztalk Server Microsoft Biztalk Server Microsoft Commerce Server Microsoft Commerce Server Microsoft Excel Microsoft Excel Microsoft Excel Microsoft Exchange 2003 Server -Microsoft Exchange Server Microsoft Exchange Server Microsoft FrontPage Microsoft Identity Integration Server Microsoft Internet Explorer -Microsoft Internet Explorer 8 -Microsoft ISA Server Microsoft Live Communications Server -Microsoft Office Microsoft Office Microsoft Office Microsoft Operations Manager Microsoft Operations Mgr Microsoft Outlook Microsoft Outlook Microsoft PowerPoint Microsoft PowerPoint Microsoft PowerPoint Microsoft Project Microsoft Project 2003 Server -Microsoft Project Microsoft Project Professional Microsoft Project Server Microsoft Project Server Microsoft Services for UNIX 3.5 -Microsoft SharePoint Designer Microsoft SharePoint Portal Server Microsoft SharePoint Server Microsoft SharePoint Server Microsoft SQL Server -Microsoft SQL Server Microsoft SQL Server Microsoft Center Configuration Manager Microsoft s Center Data Protection Manager (DPM) Microsoft s Center Operations Manager Microsoft s Center Service Manager Microsoft s Management Server (SMS) Microsoft Virtual Server 2005 Enterprise -Microsoft Virtual Server 2005 Standard -Microsoft Visio Microsoft Visio Microsoft Visio Microsoft Word Microsoft Word Microsoft Word Microsoft Lync 2010 Note: Support for SQL Server, Exchange Server, and Small Business Server has been incorporated into the 'ServicePac for Applications' offering. The stand-alone offerings for those products were withdrawn from marketing on March 15th,

15 Supported Software and Hardware Products ServicePac for Account Advocate Note: Account Advocate ServicePac does not include base Microsoft Application coverage. For this additional base coverage, please add ServicePac for Applications. Base product coverage is included with the ServicePac for Account Advocate for applicable products. The product list included with Account Advocate ServicePac can be found in the tables associated with these ServicePac groups: ServicePac for x ServicePac with vcenter Server ServicePac with vsphere Enterprise / Enterprise Plus Account Advocate is comprised of three service modules: Priority Access Priority Response Priority Handling These service modules include an assigned Account Advocate and premium voice and electronic access to IBM's Priority Support Team. Through the use of an assigned Direct Access Code (DAC), the service provides a single point of entry into IBM's support structure for more efficient problem reporting, shorter response times, and enhanced problem management and resolution. Note: For PureFlex and Flex systems the ServicePac for Account Advocate coverage is based on the chassis upon which the ServicePac is registered. These chassis have two available options. 1) Chassis coverage for compute nodes and switch modules only 2) Chassis coverage for compute ITE, switch modules, storage ITE and Flex Manager. Note: Software Maintenance is required for Flex Manager and Storage ITEs to complete the base support pre-requisites for Account Advocate coverage. 15

16 Supported Software and Hardware Products ServicePac for x Startup Support Note: RTS ServicePac for x Startup Support should not be attached to Modular Xpansion Enclosures (MXEs), such as x3950 E (MT 8874). These systems will be covered under the RTS ServicePac that is attached to the primary system. Note: This service is designed to provide startup support services for 90 days. Support coverage hours are -- 9x a.m. to 5 p.m. in the local time zone where you receive the Service, Monday through Friday (excluding national holidays) for all severities. Note: The service will provide assistance with the launch of the Microsoft(R) Windows(R) or Linux(R) operating system, assistance with installation of x options, and assistance with analyzing failures to help ensure that hardware is operating fault-free or with returning the machine to factory default settings. Linux - Red Hat Enterprise Linux (v4.0) - Red Hat Enterprise Linux (v5.x) - Red Hat Enterprise Linux Advanced Platform (v5.x) - Red Hat Enterprise Linux (v6.x) - SUSE Linux Enterprise Server (v9.0.0, v10, v11) Windows -Microsoft Windows 2003 R2 Server (Standard, Enterprise, Web Editions) -Microsoft Windows 2008 R2 Server (Foundation, Standard, Enterprise, Web Editions) -Microsoft Windows 2012 Server (Foundation, Standard, and Enterprise Editions) x - x - Drivers, BIOS, Firmware -Internal Devices ServicePac for Storage Devices Note: Support for Storage Expansion Units (EXP's) attached to a Storage Server is included in this service. -DS300, DS400, DS4100, FAStT 100, FAStT 200, DS4300, FAStT 600, DS4400, DS4500, DS4800, FAStT 700 FAStT 900 -Storage Manager -ServeRAID Manager 16

17 Supported Products, Part s & Pricing Name * IBM Remote Technical Support Services - Servers BNT 8100R Bundle Option 0446 All s RTS for SAN Infrastructure & Networking Devices - 1yr RTS for SAN Infrastructure & Networking Devices - 3yr 91Y Y8858 $320 $816 Brocade 1350 Switches 0563 All s RTS for SAN Infrastructure & Networking Devices - 1yr RTS for SAN Infrastructure & Networking Devices - 3yr 91Y Y8858 $320 $816 QS21 Blade QS22 Blade All s Base 96P R Y6839 $500 $1,375 IBM Storage Switch 2498 All s RTS for SAN Infrastructure & Networking Devices - 1yr RTS for SAN Infrastructure & Networking Devices - 3yr 91Y Y8858 $320 $816 X3100 M4 X3250 M All s Base 96P R Y6838 $300 $825 VMware RTS for vsphere Ess/Ess Plus/Std, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Ess/Ess Plus/Std, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere Advanced, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Advanced, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere vcenter Server - w/ X Base - 1 yr RTS for vsphere vcenter Server - w/ X Base - 3 yr RTS for vsphere vcenter Server 1 yr RTS for vsphere vcenter Server 3 yr RTS for vsphere Ess/Ess Plus/Std,up to 2 Sockets - 1 yr RTS for vsphere Ess/Ess Plus/Std,up to 2 Sockets - 3 yr RTS for vsphere Advanced, up to 2 Sockets - 1 yr 12X X X X X X C C J J J8638 $559 $1,426 $603 $1,538 $823 $2,098 $850 $2,168 $284 $724 $330 17

18 Supported Products, Part s & Pricing X3100 M4 X3250 M All s VMware (cont d) RTS for vsphere Advanced, up to 2 Sockets - 3 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - 1 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - 3 yr RTS for VMware ESXi - 2 Sockets - w/ x Base - 1yr RTS for VMware ESXi - 2 Sockets - w/ x Base - 3yr RTS for VMware ESXi - 2 Sockets - 1yr RTS for VMware ESXi - 2 Sockets - 3yr RTS for VMware Acceleration Kits 4+ sockets - 1 yr RTS for VMware Acceleration Kits 4+ sockets - 3 yr RTS for VMware Acceleration Kits 4+ sockets - 5 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 1 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 1 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 3 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 3 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 5 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 5 yr 51J J J J J J J Y Y Y Y Y Y6856 $840 $633 $1,613 $537 $1,368 $262 $667 $1,305 $3,330 $4,700 $1,500 $3,815 $5,400 Applications RTS for Microsoft Applications - 1yr RTS for Microsoft Applications - 3yr RTS for Microsoft Applications - 5yr LTO Tape Autoloader 3572 All s RTS for Tape Devices- 1yr RTS for Tape Devices- 3yr 91Y Y8856 $412 $1,051 LTO5 Tape Autoloader 3573 LTO Tape Drive

19 Supported Products, Part s & Pricing Name * IBM Ethernet Switch B48G 4002 All s RTS for SAN Infrastructure & Networking Devices - 1yr RTS for SAN Infrastructure & Networking Devices - 3yr 91Y Y8858 $320 $816 x3250 M2 x3350 x3350 x3250 M2 x3250 M All s Base VMware RTS for vsphere vcenter Server - w/ X Base - 1 yr RTS for vsphere vcenter Server - w/ X Base - 3 yr 96P R Y C C6012 $300 $825 $850 $2,168 x3250 M x x x x x x3200 M x3200 M type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list 19

20 Supported Products, Part s & Pricing Name * IBM Ethernet Switch J48E 4273 All s RTS for SAN Infrastructure & Networking Devices - 1yr RTS for SAN Infrastructure & Networking Devices - 3yr 91Y Y8858 $320 $816 Blade Center 5455 All s Base 96P R Y6839 $500 $1,375 Blade Center 5455 All s RTS for VMware Acceleration Kits 2 sockets 1 yr RTS for VMware Acceleration Kits 2 sockets 1 yr RTS for vsphere vcenter Server 1 yr RTS for vsphere vcenter Server 3 yr RTS for VMware ESXi - 2 Sockets - 1yr RTS for VMware ESXi - 2 Sockets - 3yr RTS for VMware ESXi - 2 Sockets - w/ x Base - 1yr RTS for VMware ESXi - 2 Sockets - w/ x Base - 3yr RTS for vsphere Advanced, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Advanced, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere Ess/Ess Plus/Std,up to 2 Sockets - 1 yr RTS for vsphere Ess/Ess Plus/Std,up to 2 Sockets - 3 yr RTS for vsphere Ess/Ess Plus/Std,up to 2 Sockets - 1 yr RTS for vsphere Ess/Ess Plus/Std,up to 2 Sockets - 3 yr RTS for vsphere vcenter Server - w/ X Base - 1 yr RTS for vsphere vcenter Server - w/ X Base - 3 yr RTS for vsphere Advanced, up to 2 Sockets - 1 yr RTS for vsphere Advanced, up to 2 Sockets - 3 yr 51J J J J X X J J X X J J X X C C J J8639 $262 $667 $537 $1,368 $603 $1,538 $633 $1,613 $823 $2,098 $284 $724 $559 $1,426 $850 $2,168 $330 $840 20

21 Supported Products, Part s & Pricing Name * x 3250 M All s RTS for Microsoft Applications 1 yr RTS for Microsoft Applications 3 yr RTS for Microsoft Applications 5 yr RTS for VMware Acceleration Kits 2 sockets - 3yr RTS for VMware Acceleration Kits 2 sockets - 5yr RTS for VMware Acceleration Kits 2 sockets w/ x Base 1yr RTS for VMware Acceleration Kits 2 sockets w/ x Base 3 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base 5yr RTS for VMware ESXi 2 Sockets 1yr RTS for VMware ESXi 2 Sockets 3yr RTS for VMware ESXi - 2 Sockets w/ x Base 1yr RTS for VMware ESXi 2 Sockets w/ x Base 3yr RTS for vsphere Advanced, up to 2 Sockets 1 yr RTS for vsphere Advanced, up to 2 sockets 3 yr RTS for vsphere Advanced, up to 2 Sockets w/ x Base 1 yr RTS for vsphere Advanced, up to 2 Sockets w/ x Base 3 yr RTS for vsphere Ent/Ent Plus, up to 2 Sockets 1 yr RTS for vsphere Ent/Ent Plus, up to 2 Sockets 3 yr RTS for vsphere Ent/Ent Plus up to 2 Sockets w/ x Base 1 yr RTS for vshpere Ent/Ent Plus up to 2 Sockets w/ x Base 3 yr RTS for vsphere Ess/Ess Plus/Std, up to 2 Sockets 1 yr RTS for vsphere Ess/Ess Plus/Std, up to 2 Sockets 3 yr RTS for vsphere Ess/Ess Plus/Std, up to 2 Sockets w/ x Base 1 yr RTS for vsphere Ess/Ess Plus/Std, up to 2 Sockets w/ x Base 3 yr RTS for vsphere vcenter Server 1 yr RTS for vsphere vcenter Server 3 yr RTS for vsphere vcenter Server w/ x Base 1 yr RTS for vsphere vcenter Server w/ x Base 3 yr 96P R Y J J J J J J X X J J X X J J X X C C6012 $300 $825 $1,250 $262 $667 $537 $1,368 $330 $840 $603 $1,538 $633 $1,613 $823 $2,098 $284 $724 $559 $1,426 $850 $2,168 type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list 21

22 Supported Products, Part s & Pricing Name * Blade Center 5460 All s Base Blade Center 5460 All s RTS for vsphere Ess/Ess Plus/Std,up to 2 Sockets - 1 yr RTS for vsphere Ess/Ess Plus/Std,up to 2 Sockets - 3 yr RTS for vsphere Advanced, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Advanced, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere vcenter Server - w/ X Base - 1 yr RTS for vsphere vcenter Server - w/ X Base - 3 yr RTS for VMware ESXi - 2 Sockets - w/ x Base - 1yr RTS for VMware ESXi - 2 Sockets - w/ x Base - 3yr RTS for VMware ESXi - 2 Sockets - 1yr RTS for VMware ESXi - 2 Sockets - 3yr RTS for vsphere Ess/Ess Plus/Std,up to 2 Sockets - 1 yr RTS for vsphere Ess/Ess Plus/Std,up to 2 Sockets - 3 yr RTS for vsphere Advanced, up to 2 Sockets - 1 yr RTS for vsphere Advanced, up to 2 Sockets - 3 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 3 yr RTS for Microsoft Applications 1yr RTS for Microsoft Applications 3yr RTS for Microsoft Applications 5yr RTS for vsphere vcenter Server 1 yr RTS for vsphere vcenter Server 3 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 1 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 3 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 5 yr 29R Y P X X X X X X C C J J J J J J J J J J Y6847 $1,375 $500 $40 $54 $78 $105 $823 $2,098 $850 $2,168 $537 $1,368 $262 $667 $284 $724 $330 $330 $633 $1,613 22

23 Supported Products, Part s & Pricing Name * x 3650 M4 BD 5466 All s RTS for vsphere Advanced, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere Advanced, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Advanced, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere vcenter Server - w/ X Base - 1 yr RTS for vsphere vcenter Server - w/ X Base - 3 yr RTS for VMware ESXi - 2 Sockets - w/ x Base - 1yr RTS for VMware ESXi - 2 Sockets - w/ x Base - 3yr RTS for VMware ESXi - 2 Sockets - 1yr RTS for VMware ESXi - 2 Sockets - 3yr RTS for vsphere Ess/Ess Plus/Std,up to 2 Sockets - 1 yr RTS for vsphere Ess/Ess Plus/Std,up to 2 Sockets - 3 yr RTS for vsphere Advanced, up to 2 Sockets - 1 yr RTS for vsphere Advanced, up to 2 Sockets - 3 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - 1 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - 3 yr RTS for Microsoft Applications 1yr RTS for Microsoft Applications 3yr RTS for Microsoft Applications 5yr RTS for vsphere vcenter Server - w/ X Base - 1 yr RTS for vsphere vcenter Server - w/ X Base - 3 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 1 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 3 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 5 yr 12X X X X X X R C C J J J J J J J J J J Y P2702 $559 $1,426 $603 $1,538 $823 $2,098 $1,375 $850 $850 $537 $1,368 $262 $667 $284 $724 $330 $840 $633 1,613 $2,126 $400 type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list 23

24 Supported Products, Part s & Pricing Name * x3850 M2 x3950 M All Base 96P R Y6839 $700 $1,925 VMware RTS for vsphere Advanced, up to 4 Sockets - w/ x Base - 1 yr RTS for vsphere Advanced, up to 4 Sockets - w/ x Base - 3 yr RTS for vsphere Advanced, 8+ Sockets - w/ x Base - 1 yr RTS for vsphere Advanced, 8+ Sockets - w/ x Base - 3 yr RTS for vsphere Ent/ Ent Plus, up to 4 Sockets - w/ x Base - 1 yr RTS for vsphere Ent/ Ent Plus, up to 4 Sockets - w/ x Base - 3 yr RTS for vsphere Ent/ Ent Plus, 8+ Sockets - w/ x Base - 1 yr RTS for vsphere Ent/ Ent Plus, 8+ Sockets - w/ x Base - 3 yr RTS for vsphere Ess/Ess Plus/Std,8+ Sockets - w/ x Base - 1 yr RTS for vsphere Ess/Ess Plus/Std,8+ Sockets - w/ x Base - 3 yr RTS for VMware ESXi - 4 Sockets - w/ x Base - 1yr RTS for VMware ESXi - 4 Sockets - w/ x Base - 3yr RTS for VMware ESXi - 8 Sockets - w/ x Base - 1yr RTS for VMware ESXi - 8 Sockets - w/ x Base - 3yr RTS for VMware ESXi - 4 Sockets - 1yr RTS for VMware ESXi - 4 Sockets - 3yr RTS for VMware ESXi - 8 Sockets - 1yr RTS for VMware ESXi - 8 Sockets - 3yr RTS for vsphere Ess/Ess Plus/Std,up to 4 Sockets - 1 yr RTS for vsphere Ess/Ess Plus/Std,up to 4 Sockets - 3 yr RTS for vsphere Ess/Ess Plus/Std,8+ Sockets - 1 yr 12X X X X X X X X J J J J J J J J J J J J J8636 $923 $2,353 $1,516 $3,866 $1,455 $3,711 $2,708 $6,906 $1,340 $3,416 $733 $1,869 $1,236 $3,151 $524 $1,335 $1,047 $2,670 $568 $1,448 $1,135 type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list 24

25 Supported Products, Part s & Pricing x3850 M2, x3950 M2 (cont'd) All VMware (cont d) RTS for vsphere Ess/Ess Plus/Std,8+ Sockets - 3 yr RTS for vsphere Advanced, up to 4 Sockets - 1 yr RTS for vsphere Advanced, up to 4 Sockets - 3 yr RTS for vsphere Advanced, 8+ Sockets - 1 yr RTS for vsphere Advanced, 8+ Sockets - 3 yr RTS for vsphere Ent/ Ent Plus, up to 4 Sockets - 1 yr RTS for vsphere Ent/ Ent Plus, up to 4 Sockets - 3 yr RTS for vsphere Ent/ Ent Plus, 8+ Sockets - 1 yr RTS for vsphere Ent/ Ent Plus, 8+ Sockets - 3 yr RTS for vsphere vcenter Server - w/ X Base - 1 yr RTS for vsphere vcenter Server - w/ X Base - 3 yr RTS for vsphere vcenter Server - 1 yr RTS for vsphere vcenter Server - 3 yr RTS for VMware Acceleration Kits 4+ sockets - 1 yr RTS for VMware Acceleration Kits 4+ sockets - 3 yr RTS for VMware Acceleration Kits 4+ sockets - 5 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 1 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 1 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 3 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 3 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 5 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 5 yr 51J J J J J J J J J C C Y Y Y Y Y Y6856 $2,895 $659 $1,681 $1,318 $3,362 $1,265 $3,227 $2,531 $6,454 $850 $2,168 $1,305 $3,330 $4,700 $1,500 $3,815 $5,400 Applications RTS for Microsoft Applications - 1yr RTS for Microsoft Applications - 3yr RTS for Microsoft Applications - 5yr 25

26 Supported Products, Part s & Pricing xseries x All Base 96P R Y6839 $700 $1,925 VMware RTS for vsphere vcenter Server - w/ X Base - 1 yr RTS for vsphere vcenter Server - w/ X Base - 3 yr RTS for vsphere vcenter Server - 1 yr RTS for vsphere vcenter Server - 3 yr RTS for vsphere Ess/Ess Plus/Std,up to 4 Sockets - w/ x Base - 1 yr RTS for vsphere Ess/Ess Plus/Std,up to 4 Sockets - w/ x Base - 3 yr RTS for vsphere Advanced, up to 4 Sockets - w/ x Base - 1 yr RTS for vsphere Advanced, up to 4 Sockets - w/ x Base - 3 yr RTS for vsphere Ent/ Ent Plus, up to 4 Sockets - w/ x Base - 1 yr RTS for vsphere Ent/ Ent Plus, up to 4 Sockets - w/ x Base - 3 yr RTS for VMware ESXi - 4 Sockets - w/ x Base - 1yr RTS for VMware ESXi - 4 Sockets - w/ x Base - 3yr RTS for VMware Acceleration Kits 4+ sockets - 1 yr RTS for VMware Acceleration Kits 4+ sockets - 3 yr RTS for VMware Acceleration Kits 4+ sockets - 5 yr 41C C X X X X X X J J Y Y Y6850 $850 $2,168 $795 $2,027 $923 $2,353 $1,455 $3,711 $733 $1,869 $1,305 $3,330 $4,700 type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list 26

27 Supported Products, Part s & Pricing xseries x All VMware (cont d) RTS for VMware Acceleration Kits 2 sockets w/ x Base - 1 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 1 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 3 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 3 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 5 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 5 yr RTS for VMware ESXi - 4 Sockets - 1yr RTS for VMware ESXi - 4 Sockets - 3yr RTS for VMware ESXi - 8 Sockets - 1yr RTS for VMware ESXi - 8 Sockets - 3yr RTS for vsphere Ess/Ess Plus/Std,8+ Sockets - w/ x Base - 1 yr RTS for vsphere Ess/Ess Plus/Std,8+ Sockets - w/ x Base - 3 yr RTS for vsphere Ess/Ess Plus/Std,up to 4 Sockets - 1 yr RTS for vsphere Ess/Ess Plus/Std,up to 4 Sockets - 3 yr RTS for vsphere Advanced, up to 4 Sockets - 1 yr RTS for vsphere Advanced, up to 4 Sockets - 3 yr RTS for vsphere Ent/ Ent Plus, up to 4 Sockets - 1 yr RTS for vsphere Ent/ Ent Plus, up to 4 Sockets - 3 yr 91Y Y Y J J J J J J J J J J J J8647 $1,500 $3,815 $5,400 $524 $1,335 $1,047 $2,670 $1,340 $3,416 $568 $1448 $659 $1,681 $1,265 $3,227 Applications RTS for Microsoft Applications - 1yr RTS for Microsoft Applications - 3yr RTS for Microsoft Applications - 5yr type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list 27

28 Supported Products, Part s & Pricing xseries x All Base VMware RTS for vsphere vcenter Server - w/ X Base - 1 yr RTS for vsphere vcenter Server - w/ X Base - 3 yr RTS for vsphere vcenter Server - 1 yr RTS for vsphere vcenter Server - 3 yr RTS for vsphere Ent/ Ent Plus, 8+ Sockets - w/ x Base - 1 yr RTS for vsphere Ent/ Ent Plus, 8+ Sockets - w/ x Base - 3 yr RTS for VMware VMotion - 1yr RTS for VMware VMotion - 3yr RTS for vsphere Ess/Ess Plus/Std,up to 4 Sockets - w/ x Base - 1 yr RTS for vsphere Ess/Ess Plus/Std,up to 4 Sockets - w/ x Base - 3 yr RTS for vsphere Advanced, up to 4 Sockets - w/ x Base - 1 yr RTS for vsphere Advanced, up to 4 Sockets - w/ x Base - 3 yr RTS for vsphere Advanced, 8+ Sockets - w/ x Base - 1 yr RTS for vsphere Advanced, 8+ Sockets - w/ x Base - 3 yr RTS for vsphere Ent/ Ent Plus, up to 4 Sockets - w/ x Base - 1 yr RTS for vsphere Ent/ Ent Plus, up to 4 Sockets - w/ x Base - 3 yr RTS for VMware ESXi - 4 Sockets - w/ x Base - 1yr RTS for VMware ESXi - 4 Sockets - w/ x Base - 3yr RTS for VMware ESXi - 8 Sockets - w/ x Base - 1yr RTS for VMware ESXi - 8 Sockets - w/ x Base - 3yr 96P R Y C C X X X X X X X X X X X X J J J J8625 $700 $1,925 $850 $2,168 $2,708 $6,906 $276 $705 $795 $2,027 $923 $2,353 $1,516 $3,866 $1,455 $3,711 $733 $1,869 $1,236 $3,151 type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list 28

29 Supported Products, Part s & Pricing xseries x All VMware (cont d) RTS for VMware Acceleration Kits 4+ sockets - 1 yr RTS for VMware Acceleration Kits 4+ sockets - 3 yr RTS for VMware Acceleration Kits 4+ sockets - 5 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 1 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 1 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 3 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 3 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 5 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 5 yr RTS for VMware ESXi - 4 Sockets - 1yr RTS for VMware ESXi - 4 Sockets - 3yr RTS for VMware ESXi - 8 Sockets - 1yr RTS for VMware ESXi - 8 Sockets - 3yr RTS for vsphere Ess/Ess Plus/Std,8+ Sockets - w/ x Base - 1 yr RTS for vsphere Ess/Ess Plus/Std,8+ Sockets - w/ x Base - 3 yr RTS for vsphere Ess/Ess Plus/Std,up to 4 Sockets - 1 yr RTS for vsphere Ess/Ess Plus/Std,up to 4 Sockets - 3 yr RTS for vsphere Ess/Ess Plus/Std,8+ Sockets - 1 yr RTS for vsphere Ess/Ess Plus/Std,8+ Sockets - 3 yr RTS for vsphere Advanced, up to 4 Sockets - 1 yr RTS for vsphere Advanced, up to 4 Sockets - 3 yr RTS for vsphere Advanced, 8+ Sockets - 1 yr RTS for vsphere Advanced, 8+ Sockets - 3 yr RTS for vsphere Ent/ Ent Plus, up to 4 Sockets - 1 yr RTS for vsphere Ent/ Ent Plus, up to 4 Sockets - 3 yr RTS for vsphere Ent/ Ent Plus, 8+ Sockets - 1 yr RTS for vsphere Ent/ Ent Plus, 8+ Sockets - 3 yr 91Y Y Y Y Y Y J J J J J J J J J J J J J J J J J J8649 $1,305 $3,330 $4,700 $1,500 $3,815 $5,400 $524 $1,335 $1,047 $2,670 $1,340 $3,416 $568 $1448 $1,135 $2,895 $659 $1,681 $1,318 $3,362 $1,265 $3,227 $2,531 $6,454 type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list 29

30 Supported Products, Part s & Pricing TMF Part xseries x3850 (cont'd) 7145 All Applications RTS for Microsoft Applications - 1yr RTS for Microsoft Applications - 3yr RTS for Microsoft Applications - 5yr 6756NCA 6756NCB 6756NCC type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list 30

31 Supported Products, Part s & Pricing x All s Base 96P R Y6839 $500 $1,375 VMware RTS for vsphere Ess/Ess Plus/Std, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Ess/Ess Plus/Std, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere Advanced, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Advanced, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere vcenter Server - w/ X Base - 1 yr RTS for vsphere vcenter Server - w/ X Base - 3 yr RTS for vsphere vcenter Server - 1 yr RTS for vsphere vcenter Server - 3 yr RTS for VMware Acceleration Kits 4+ sockets - 1 yr RTS for VMware Acceleration Kits 4+ sockets - 3 yr RTS for VMware Acceleration Kits 4+ sockets - 5 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 1 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 1 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 3 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 3 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 5 yr 12X X X X X X C C Y Y Y Y Y6854 $559 $1,426 $603 $1,538 $823 $2,098 $850 $2,168 $1,305 $3,330 $4,700 $1,500 $3,815 Applications RTS for Microsoft Applications - 1yr RTS for Microsoft Applications - 3yr RTS for Microsoft Applications - 5yr type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list 31

32 Supported Products, Part s & Pricing x3690 X5 x3620 M3 x3630 M3 BladeCenter LS22 Blade Center LS42 x3550 M3 x3650 M3 x3550 M2 x3650 M2 x3455 x3455 BladeCenter HS21 BladeCenter HS All s Base VMware RTS for vsphere Ess/Ess Plus/Std, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Ess/Ess Plus/Std, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere Advanced, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Advanced, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere vcenter Server - w/ X Base - 1 yr RTS for vsphere vcenter Server - w/ X Base - 3 yr RTS for vsphere vcenter Server - 1 yr RTS for vsphere vcenter Server - 3 yr RTS for VMware Acceleration Kits 4+ sockets - 1 yr RTS for VMware Acceleration Kits 4+ sockets - 3 yr RTS for VMware Acceleration Kits 4+ sockets - 5 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 1 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 1 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 3 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 3 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 5 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 5 yr Applications RTS for Microsoft Applications - 1yr RTS for Microsoft Applications - 3yr RTS for Microsoft Applications - 5yr 96P R Y X X X X X X C C Y Y Y Y Y Y6856 $500 $1,375 $559 $1,426 $603 $1,538 $823 $2,098 $850 $2,168 $1,305 $3,330 $4,700 $1,500 $3,815 $5,400 32

33 Supported Products, Part s & Pricing x3630 M4 x3530 M4 Flex x220 BladeCenter HS23E All s Base VMware RTS for vsphere Ess/Ess Plus/Std, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Ess/Ess Plus/Std, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere Advanced, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Advanced, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere vcenter Server - w/ X Base - 1 yr RTS for vsphere vcenter Server - w/ X Base - 3 yr RTS for vsphere vcenter Server - 1 yr RTS for vsphere vcenter Server - 3 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 1 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 3 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 5 yr 96P R Y X X X X X X C C6012 $500 $1,375 $559 $1,426 $603 $1,538 $823 $2,098 $850 $2,168 RTS for VMware ESXi - 2 Sockets - w/ x Base - 1yr RTS for VMware ESXi - 2 Sockets - w/ x Base - 3yr RTS for VMware ESXi - 2 Sockets - 1yr RTS for VMware ESXi - 2 Sockets - 3yr RTS for vsphere Ess/Ess Plus/Std,up to 2 Sockets - 1 yr RTS for vsphere Ess/Ess Plus/Std,up to 2 Sockets - 3 yr RTS for vsphere Advanced, up to 2 Sockets - 1 yr RTS for vsphere Advanced, up to 2 Sockets - 3 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - 1 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - 3 yr 51J J J J J J J J J J8645 $537 $1,368 $262 $667 $284 $724 $330 $840 $633 $1,613 Applications RTS for Microsoft Applications - 1yr RTS for Microsoft Applications - 3yr RTS for Microsoft Applications - 5yr 33

34 Supported Products, Part s & Pricing xseries x3755 xseries x3755 M3 xseries x All s Base VMware RTS for vsphere Ess/Ess Plus/Std,up to 4 Sockets - w/ x Base - 1 yr RTS for vsphere Ess/Ess Plus/Std,up to 4 Sockets - w/ x Base - 3 yr RTS for vsphere Advanced, up to 4 Sockets - w/ x Base - 1 yr RTS for vsphere Advanced, up to 4 Sockets - w/ x Base - 3yr RTS for vsphere Ent/ Ent Plus, up to 4 Sockets - w/ x Base - 1 yr RTS for vsphere Ent/ Ent Plus,4 Sockets - w/ x Base - 3 yr RTS for vsphere vcenter Server - w/ X Base - 1 yr RTS for vsphere vcenter Server - w/ X Base - 3 yr RTS for vsphere vcenter Server - 1 yr RTS for vsphere vcenter Server - 3 yr RTS for VMware Acceleration Kits 4+ sockets - 1 yr RTS for VMware Acceleration Kits 4+ sockets - 3 yr RTS for VMware Acceleration Kits 4+ sockets - 5 yr 96P R Y X X X X X X C C Y Y Y6850 $700 $1,925 $795 $2,027 $923 $2,353 $1,455 $3,711 $850 $2,168 $1,305 $3,330 $4,700 type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list 34

35 Supported Products, Part s & Pricing xseries x3755 xseries x3755 M3 xseries x All s VMware (cont d) RTS for VMware Acceleration Kits 2 sockets w/ x Base - 1 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 1 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 3 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 3 yr RTS for VMware Acceleration Kits 2 sockets w/ x Base - 5 yr RTS for VMware Acceleration Kits 4+ sockets w/ x Base - 5 yr RTS for vsphere Ess/Ess Plus/Std,up to 4 Sockets - 1 yr RTS for vsphere Ess/Ess Plus/Std,up to 4 Sockets - 3 yr RTS for vsphere Advanced, up to 4 Sockets - 1 yr RTS for vsphere Advanced, up to 4 Sockets - 3 yr RTS for vsphere Ent/ Ent Plus, up to 4 Sockets - 1 yr RTS for vsphere Ent/ Ent Plus, up to 4 Sockets - 3 yr 91Y Y Y J J J J J J8647 $1,500 $3,815 $5,400 $568 $1,448 $659 $1,681 $1,265 $3,227 Applications RTS for Microsoft Applications - 1yr RTS for Microsoft Applications - 3yr RTS for Microsoft Applications - 5yr type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list 35

36 Supported Products, Part s & Pricing IBM Ethernet Switch 7309 All s RTS for SAN Infrastructure & Networking Devices - 1yr RTS for SAN Infrastructure & Networking Devices - 3yr 91Y Y8858 $320 $816 x3200 M3 x3200 M3 BladeCenter HS All s Base VMware RTS for vsphere Ess/Ess Plus/Std, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Ess/Ess Plus/Std, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere Advanced, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Advanced, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 1 yr RTS for vsphere Ent/ Ent Plus, up to 2 Sockets - w/ x Base - 3 yr RTS for vsphere vcenter Server - w/ X Base - 1 yr RTS for vsphere vcenter Server - w/ X Base - 3 yr RTS for vsphere vcenter Server - w/ x Base - 1 yr RTS for vsphere vcenter Server - w/ x Base - 3 yr RTS for VMware Acceleration Kits 4+ sockets - 1 yr RTS for VMware Acceleration Kits 4+ sockets - 3 yr RTS for VMware Acceleration Kits 4+ sockets - 5 yr 96P R Y X X X X X X C C Y Y Y6850 $300 $825 $559 $1,426 $603 $1,538 $823 $2,098 $850 $2,168 $1,305 $3,330 $4,700 type, model and serial number are needed for activation. Only available for machines released and purchased in the United States. Eligible machine types, models, features and list 36