Novell. Small Business Suite COMPETITIVE WHITE PAPER

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1 Novell Small COMPETITIVE WHITE PAPER

2 Table of Contents Novell Small 2 OVERVIEW 3 A CHOICE THAT WILL IMPACT YOUR BUSINESS 4 NOVELL AND MICROSOFT SMALL BUSINESS SUITES 4 WHAT MATTERS MOST 13 SUMMARY

3 2 Novell Small Overview E. St. Elmo Lewis, once stated: You generally hear that what a man doesn t know won t hurt him, but in business what a man doesn t know does hurt. From a computer network sense, hurt to an uninformed or misinformed small business owner can range anywhere from paying too much for software and a perpetual licensing agreement, to choosing to deploy a system with security holes that can cause catastrophic damage to his or her business. As you consider deploying a new network, replacing an existing network or looking to ways to address some of the security and reliability problems in your existing network, we invite you to look to Novell. After all, Novell helped found the corporate network market with the introduction of the LAN (Local Area Network) via the release of NetWare in NetWare was the first LAN software based on fileserver technology technology which is still the most common used network technology today. For over 20 years, the singular focus of Novell has been the advancement of computer networking and networkenabled tools including collaborative, management, Web and Web portal, storage, file system, printing, remote access, fault tolerance, directory services and much more. In fact, Novell holds over 300 networking technology patents. While the technological contributions to computer networking from Novell are impressive, the company s recent ambitious addition of Linux* support and development is every bit as noteworthy. Linux, because of its open source licensing and Internet community development, is the fastestgrowing operating system in the world. Novell has wholeheartedly embraced the Linux movement and has made recent acquisitions to make Novell a leader in Linux development and adoption. Novell recently acquired Ximian, a leading developer of Linux desktop, productivity applications and enterprise software management solutions. Novell followed this acquisition with the purchase of SUSE* Linux, one of the world s leading providers of Linux software and services and the largest dedicated Linux research and development team in the world. As worldwide adoption of Linux servers and desktops continues to grow, expect Novell to be one of the principal leaders providing quality Linux solutions. Contrast Novell history and Linux initiatives with that of Microsoft* and the latter s history of proprietary PC workstation operating system and

4 Novell Small 3 application development. Recognizing the exploding adoption of LANs following the release of NetWare, Microsoft introduced a series of network operating systems (NOS), which were in fact, loosely linked workstation technologies wrapped together, until today s Microsoft Windows 2003 Server. Despite nearly 20 years of worked and re-worked NOS products, a thorough examination of today s Windows 2003 Server reveals a patchwork of point solutions that, at the GUI (graphical user interface) level, paint a picture of feature-rich completeness but underneath, continue to be a loosely linked collection of aged workstation technologies with new interfaces, names, and patched-on server components. In short, Windows 2003 Server is still focused on end-user, GUI-based applications office applications, games, personal productivity while network services are an after thought. This paper describes the Novell and Microsoft alternative approaches to small business networking suites. This analysis will provide you with the factual differences between the two suites and clearly show how Novell Small surpasses the Microsoft Windows 2003 Small Business Server editions in categories critical to small businesses. A CHOICE THAT WILL IMPACT YOUR BUSINESS With small business owners or operators handling many aspects of business, a common tendency is to rely on the expertise of someone who knows technology a solution provider (also known as a value-added reseller or simply reseller or VAR ) to make recommendations on networking software. While it s never a bad policy to seek advice from experts, the ultimate decision and resulting consequences impact your business. It s therefore paramount that you understand your available options before making such a critical and farreaching business decision as the technology tools that your business will rely on for years to come.

5 4 Novell Small NOVELL AND MICROSOFT SMALL BUSINESS SUITES Novell provides small businesses a comprehensive and integrated suite of Novell networking tools including file and print services, collaboration, firewall, VPN (Virtual Private Network) and remote system management through its Novell Small. Microsoft offers a somewhat similar suite of services in its Windows Small Business Server 2003 Standard and Premium Editions. A high level comparison of these suites is found in the table below: MICROSOFT WINDOWS MICROSOFT WINDOWS NOVELL SMALL SMALL BUSINESS SERVER SMALL BUSINESS SERVER BUSINESS SUITE 2003 PREMIUM PRODUCT 2003 STANDARD PRODUCT TECHNOLOGY PRODUCT COMPONENT COMPONENT COMPONENT File and print services NetWare Windows Server 2003 Windows Server 2003 edirectory Active Directory Active Directory Collaboration GroupWise Exchange Server 2003 Exchange Server 2003 GroupWise Messenger Outlook 2003 Outlook 2003 SharePoint Services SharePoint Services Firewall and VPN BorderManager 3.8 Routing and Remote Access Routing and Remote Access Services Services ISA Server 2000 Remote system ZENworks for Desktops 4 Not offered Not offered management Fax server Limited-time products offered Shared Fax Service Shared Fax Service through participating third parties Web authoring Not offered FrontPage Not offered Relational database MySQL SQL Server Not offered WHAT MATTERS MOST A high level comparison of component products is informative, however, what about the issues that matter to you the most? The following are the biggest concerns of small businesses today: Security Reliability Ease of Deployment and Administration Total Cost of Ownership Support for Line-of-Business Applications Security Security of a company s IT (information technology) assets is paramount to small businesses. Confidential information must remain protected; intruders from inside and outside the company must be blocked; and Web viruses must not be allowed to propagate within the business. Inadequate measures to maintain a high level of security can result in staggering losses to the business. Novell and Microsoft have historically had fundamentally different philosophies when it comes to network security. This goes back to the exclusive Novell focus on networking, versus Microsoft s focus on applications. The following is from a recent article in Information Security: From an office suite perspective, [Microsoft is] unparalleled in the way they ve integrated stuff on the desktop and made it easy to use, says Richard Lee Doty, president of Vertex

6 Novell Small 5 Technology Management, an integration firm that caters to large enterprises and government agencies. I haven t seen a whole lot from them that shows they [Microsoft] want to work in a secure environment. Rather, they say, Here s how to make it work together, how to make it easy. Easy doesn t necessarily make it secure. 1 Microsoft s recent Trustworthy Computing campaign appears to many security analysts to be little more than lip service to security. According to the Information Security article, Analysts say it could be three to five years before Trustworthy Computing bears fruit. Microsoft cautions that the initiative could take 10 to 15 years before reaching sustainable levels of acceptable security. 2 The much touted security enhancements of Windows 2003 are mainly fixes to sloppy coding from earlier versions. Security holes were fixed by cleaning up code left over from Windows NT 3.51 and turning off services that were previously turned on. These measures, along with some new security features do little however to address the security vulnerabilities that Microsoft is known for. Established in 1988, the CERT Coordination Center (CERT/CC) is a center of Internet security expertise located at the Software Engineering Institute, a federally funded research and development center operated by Carnegie Mellon University. To truly grasp the extent of Microsoft s history of security vulnerabilities, one only need visit Choose any year, and view the extensive list of Microsoft advisories for that year. For example, of the 28 CERT/CC Advisories issued in 2003, 12 pertained to Microsoft products. In stark contrast to Microsoft s security flaws is Novell with its extremely secure architecture. NetWare-specific viruses of the same class as Windows viruses are nonexistent. Visiting the CERT/CC site above reveals that Novell has had only one issued advisory (which was quickly corrected) in the 16 years that CERT has been issuing advisories. As far as collaboration, Microsoft s Exchange Server product has historically revealed a considerably greater number of security vulnerabilities than the Novell GroupWise product. This fact results in significantly higher Total Cost of Ownership and increased security risk for Exchange and Windows Small Business Server customers. At the close of 2003, Sophos, a world-leading specialist developer of anti-virus and anti-spam software, published its top ten viruses of the year. The worms and viruses resulted in billions of dollars in damage and the principal acquisition and transmission means was Microsoft Outlook and Microsoft Exchange. Businesses running GroupWise throughout their organizations however, were protected. 1 Trustworthy Yet? Information Security, Lawrence M. Walsh, February Ibid.

7 6 Novell Small CAN INFECT CAN INFECT COMMON NAME(S) DATE DISCOVERED TYPE OUTLOOK/EXCHANGE? GROUPWISE? 1. W32/Sobig-F also known as Sobig.F, August 18, 2003 Worm Yes No WORM SOBIG.F, Win32.Sobig.F, I-Worm.Sobig.f 2. W32/Blaster-A also known as August 11, 2003 Worm Yes No W32.Blaster.Worm, W32/Lovsan. worm.a, Win32.Poza.A, Lovsan, WORM_MSBLAST.A, W32/Blaster, Worm.Win32.Lovesan 3. W32/Nachi-A also known as August 18, 2003 Worm Yes No W32.Welchia.Worm, W32/Welchia. worm10240, W32/Nachi.worm, WORM_MSBLAST.D, Lovsan.D, Win32.Nachi.A, Worm.Win32.Welchia 4. W32/Gibe-F also known as September 18, 2003 Worm Yes No Worm.Automat.AHB, Swen, 5. W32/Dumaru-A also known as August 16, 2003 Worm Yes No PE_DUMARU.A, Win32.Dumaru, I-Worm.Dumaru 6. W32/Sober-A also known as October 28, 2003 Worm Yes No I-Worm.Sober, WORM_SOBER.A, Sober, W32/Sober.A, Win32.Sober.A 7. W32/Mimail-A also known as August 1, 2003 Worm Yes No WORM_MIMAIL.A, Win32.Mimail.A, I-Worm.Mimail 8. W32/Bugbear-B also known as June 4, 2003 Virus, Yes No Win32.Bugbear.B, Worm PE_BUGBEAR.B, I-Worm.Tanatos.b, W32/Bugbear.B, 9. W32/Sobig-E also known as June 25, 2003 Worm Yes No Win32.Sobig.E, WORM_SOBIG.E, I-Worm.Sobig.e 10. W32/Klez-H also known as November 9, 2001 Virus, Yes No Worm WORM_KLEZ.E, WORM_KLEZ.G, I-Worm.Klez.e, I-Worm.Klez.h, W32/Klez-E, W32/Klez-G Infect in this sense means infect GroupWise natively. In other words, GroupWise, unlike Exchange and Outlook was not the means of carrying and spreading the viruses and worms listed above. Because of GroupWise s built-in measures for security, organizations running GroupWise Clients exclusively did not receive these viruses and worms through . However, if an organization using GroupWise had at least one client using the Outlook client instead of the GroupWise Client, the virus could activate and spread through access to GroupWise resources. Virus and worm activity on the network can impact GroupWise s ability to function during attacks, even though the virus or worm cannot leverage GroupWise itself.

8 Novell Small 7 Perhaps P.J. Connolly said it best when he stated in an InfoWorld article that No messaging system is invulnerable, but it is clear that using Microsoft Exchange is asking for trouble, because many attackers take advantage of the product s integration with other Microsoft technologies, which unfortunately allows hackers to quickly compromise or disable clients and servers alike. GroupWise isn t so vulnerable. 3 Reliability Small businesses who utilize a computer network have critical dependencies on server and application reliability. Unlike large enterprises, small businesses rarely have the clustering and high availability infrastructure provided by banks of file servers. It is essential therefore that the network system and applications stay up and running as much as possible. Any downtime equates to lost business. Uptime describes a measurement, often expressed as a percentage, where 100% uptime is perfect. If 100% is perfect, is 90% pretty good? Not unless you are satisfied with a system that is available only nine out of every ten days. That s why NetWare strives, and reaches, % uptime with the proper configurations. At Novell, reliability means a service that continues to function until it is stopped on purpose. Novell NetWare reliability is legendary. ZDNet s Steven Vaughan-Nichols echoes what so many network administrators have known for decades saying NetWare corners the market on stability. He notes, Between reboots, I ve run NT for weeks, Windows 2000, Linux and UNIX servers for months, and NetWare 3.1x/4.x for years. 4 Exchange and Outlook are notorious for problems with reliability and system corruption. The regularity in which Microsoft Outlook.pst files become corrupted has caused Microsoft to document specific procedures in their support knowledge base to help users attempt to recover from these types of corruptions (see item Q in the Microsoft knowledge base). GroupWise delivers the highest reliability of any messaging system. Several GroupWise customers report that they have had servers run for over a year without a single interruption. Through its support for clustering, GroupWise also provides businesses a high availability messaging solution, delivering fault tolerance and 24x7 operation even in the event of system hardware failures. InfoWorld s Oliver Rist comments on ZENworks for Desktops stability during an intensive attempt to crash the product. Once installed, ZENWorks is truly an excellent desktop management tool. Deploying or even pushing new applications to workstations anywhere on the network is a bit different than when using [Microsoft] SMS, if that s what you ve used until now. But once you become accustomed to the new syntax, the software simply works. I never crashed it once, even during my learning phase, though I did have to back out of a few missteps. 5 Ease of Deployment and Administration A suite of small business network products should not be hard to deploy and administer. Many small businesses don t have IT departments or full-time network administrators to learn the intricacies of multiple tools and configuration gotchas. 3 Novell hits the mark, InfoWorld, P.J. Connolly, July 27, NetWare still a top-notch NOS, ZDNet, Steven Vaughn-Nichols, September 10, ZENworks and the art of Windows desktop maintenance, InfoWorld, Oliver Rist, September 19, 2003.

9 8 Novell Small Resellers who service these small businesses need the ability to quickly analyze and solve network problems or make needed configuration changes, with the option of doing so from a remote site. When deploying products from the suite, easy-touse installation and configuration patterns and wizards for both the server and workstation are highly desirable. The table below summarizes some of the advantages Novell Small has over Microsoft 2003 Small Business Server in terms of deployment and administration: WINDOWS 2003 NOVELL SMALL BUSINESS SUITE SMALL BUSINESS SERVER NOVELL ADVANTAGE Web-based management Novell Windows 2003 includes several imanager allows administrators to Small includes different Windows-based management comprehensively manage all resources imanager, a Web-based management utilities including Microsoft Management through one interface. The interface console that provides single-point Console and Group Policy Management is accessible from any point on the access and control for all NetWare Console. Internet. Administration is simplified network resources. imanager manages through consistency and administrators servers, users, storage, printing, are free to work from any location Web services, DHCP/DNS/FTP/iSCSI that is convenient. Administrators can and NSS. manage server processes and configure or upgrade servers remotely. edirectory Novell Small Business Windows 2003 includes Active Directory edirectory is still a significantly Suite includes the world s leading for managing users, file access and superior technology with inference directory service technology for Windows devices. Based on a domain and inheritance. Active Directory lacks securely and easily managing all model and integrated with other relationship and context management network resources. domains by forest connections. of resources which limits the ability to manage by class. edirectory is more flexible and extensible, more easily managed, better performing and more reliable. ZENworks for Desktops From a A Microsoft-comparable product is not The inclusion of ZENworks for Desktops remote location you can automate included in its Windows 2003 Small provides a substantial set of remote the setup, updating, healing and Business Server products. desktop management capabilities migration of desktops, and the designed to automatically install, services and applications they run. configure, or correct desktop configur- New personality migration capabilities ations tasks traditionally done through let you seamlessly move or restore a costly and time-consuming at-site visits. full desktop work environment, including personal settings and application settings. continued on next page

10 Novell Small 9 WINDOWS 2003 NOVELL SMALL BUSINESS SUITE SMALL BUSINESS SERVER NOVELL ADVANTAGE Installation and configuration Windows 2003 provides various Role Pattern deployments in NetWare are Novell Small installations which are lists of available for specific purposes with includes new pattern deployment components to include. optimal server and parameter settings. installation options that automatically Windows 2003 Roles are only selected configure and tune a server for a components with no customized specific use. Preconfigured servers optimization. Installing Roles on top of include: each other is possible, creating DNS/DHCP Server extend J2EE Web Application Server LDAP Server NetWare AMP (Apache MySQL, PHP/Perl) Server NetWare Backup Server NetWare Web Server Nterprise Branch Office Server Apache/Tomcat Server Network Attached Store (NAS) Server iscsi Storage Server Management Server Novell ifolder Server Virtual Office Server Novell Small Business Collaboration Server Novell Small Business Collaboration Server with Virtual Office Novell Small also includes the following client configuration wizards: Setting Up Internet Connectivity Setting Up DNS Setting Up DHCP Setting Up Printing Setting Up opportunity for data loss and configuration corruption. The client configuration wizards provided with Novell Small Business Suite are extremely easy to use, allowing virtually anyone to install and configure workstations with these network services.

11 10 Novell Small Total Cost of Ownership Small businesses looking to deploy, migrate, upgrade, expand or even consolidate cannot overlook the overall cost of ownership. Any hardware, software, servicing and in Microsoft s case perpetual license costs, must be kept to a minimum. Across several categories of costs, Novell Small consistently provides better value than either Windows Small Business Server 2003 products. At the core of the small business suite products are NetWare provided by Novell and Windows provided by Microsoft. From the perspective of file and print services alone, a Gartner Total Cost of Ownership (TCO) study conducted at WFS Financial indicated software, hardware, and administration costs for NetWare were 52% less expensive than Windows NT/ Gartner WFS Financial TCO Assessment, March 15, With no changes to the Windows architecture in 2003 and only minor changes to management utilities, NetWare will remain less expensive to own and implement. TCO advantages are even more pronounced when comparing Novell Small (which includes NetWare ) and the Windows 2003 Small Business Server products.

12 Novell Small 11 WINDOWS 2003 NOVELL SMALL BUSINESS SUITE SMALL BUSINESS SERVER NOVELL ADVANTAGE Products Included NetWare : file, Windows 2003 Server: file, print, Novell Small provides print, Web, extend application server, Active Directory, application sharing. a more expansive set of network Web services, IDE, database, SharePoint Services 2.0: document services providing you the ability to edirectory, iprint, Novell ifolder, management. Exchange Server 2003: expand your network s capability and Nterprise Branch Office, Web-based , calendaring, task management. performance, without having to buy imanager, Server Consolidation Utility, Shared Fax Service: faxing capabilities. additional products. Virtual Office Portal/Virtual Teams, The following products are available eguide, DirXML Starter Pack, Native only in the Premium Edition: ISA Server File Access. GroupWise : , 2000: firewall, proxy cache, VPN. calendaring, secure instant-messaging, SQL Server 2000: relational database. task management, document manage- Front Page: Web authoring. ment. BorderManager 3.8: firewall, VPN, proxy cache. ZENworks for Desktops 4: application management, hardware inventory, remote control. Licensing Novell Small A five-user version of Standard Edition Novell Small is licensing is user priced with an has an MSRP of $ U.S. The priced lower than both the Standard MSRP of $95 per user. There is no Premium Edition is $ U.S. and Premium versions of Windows 2003 charge for a server license. A five- Microsoft s confusing licensing policies Small Business Server. Factoring in user purchase, for example, would are structured so that Software Microsoft s Software Assurance license therefore be $ U.S. Assurance is added into the license cost add-ons, the cost savings for price. Software Assurance is about a Novell is dramatic. 29% increase in the price of each user license. Servers Novell Small With each version of Windows 2003 Many small businesses utilize multiple allows for up to five server licenses Small Business Server, there is only a servers. For example, one server for in each deployment, at no additional single server license. You cannot add file and print, another for firewall. software cost. This is not only a great new servers and server licenses to a With Novell, you won t be charged for deal, it s assurance that the Novell Windows 2003 Small Business Server each server license (up to five). With Small environment can network. Microsoft, you won t be able to add grow as your business grows. If your business grows to a point where additional server licenses even if you new servers are required, you will have wanted to pay for them. When your to rip and replace your Windows 2003 business grows, and you seek Small Business Server with new efficiencies through additional servers, Microsoft server offering. your network services won t be able to grow with a Windows 2003 Small Business Server network. Hardware Novell Small Less efficient design in Windows 2003 Novell Small products on average require less Server requires more RAM and proces- hardware costs are much less for the hardware power to provide the same sing power to provide a comparable same level of functionality and user or level of capability as Windows 2003 level of functionality and service application support. Example: MySQL Small Business Server products. provided with the Novell Small application can support a maximum of. 50 users on a Windows 2003 Server, but users on NetWare with the same hardware. User License Maximums Novell Small Windows 2003 Small Business Server Novell Small is a better allows a configur- allows up to 75 users or devices, but environment for small business with ation of up to 100 user licenses. Microsoft s own marketing collateral plans for growth in revenue, employees states that the product is designed and network services. for businesses with 50 users. 7 User Support Self service, edirectory Windows 2003, with dependence on Support costs with Novell are lower. management, NetStorage, iprint, Windows clients, no included portal or Users can do more for themselves Virtual Office all of these technologies Web-based self service features and through the Web, and ZENworks for and more make Novell Small Business patchwork administration requires Desktops along with edirectory simplify Suite easier to support small business higher levels of user support. user provisioning and administration. users. continued on next page 7 Microsoft Windows Small Business Server 2003 Partner Guide with Evaluation Software kit.

13 12 Novell Small WINDOWS 2003 NOVELL SMALL BUSINESS SUITE SMALL BUSINESS SERVER NOVELL ADVANTAGE Administration ZENworks for Desktops, Windows 2003 includes some A Gartner TCO study found that imanager, edirectory, and advanced administration enhancements but Windows is 41% more costly to capacity allow administrators to basic management is still awkward administer and maintain than NetWare manage more users and resources with and time consuming. in some enterprise environments. 9 less effort. For very small businesses without an IT department, solution providers can even manage a Novell Small system remotely. ZENworks for Desktops can also generate a quantifiable return on your investment (ROI) of more than 2,000 percent. 8 Migration Change takes place even in Windows mainly provides an upgrade Reorganizing, accommodating mergers small businesses. NetWare s tool that requires ripping and replacing and acquisitions, or rearchitecting are Consolidation Utility and edirectory an earlier version to bring it current much less costly with Novell. A Gartner flexibility make it easier to work with the latest version. study indicates it costs nearly twice as between versions, migrate from other much to migrate from NetWare to sources, reorganize and rearchitect. Windows than to upgrade to newer versions of NetWare. 10 Servicing Costs Novell technology is The aforementioned security and Simply stated, resellers who deploy synonymous with performance and performance deficiencies inherent in Novell products spend less time billing reliability. Products are designed for Windows 2003 Server require more their customers with service calls than exceptional stability and dependability. on-site servicing. These services their counterparts who deploy Windows This commitment directly benefits typically include re-booting, Server networks. Novell maintains an small businesses by reducing or even re-configuring, and taking measures extensive library of stories where eliminating servicing costs. to repair damage from Outlook/ customers realized dramatic savings in Exchange perpetuated viruses. servicing costs after replacing their Windows Server environment with Novell. 8 Quantifying the Business Benefits of Directory-Based Desktop Management, IDC Whitepaper, Gartner WFS Financial TCO Assessment, March 15, Ibid. Support for Line-of-Business Applications A common belief among resellers who deploy Microsoft Windows Server as their exclusive network operating system is line-of-business applications those applications that run your small business are not supported in a Novell environment. In most cases, this is simply not true. The large majority of applications written to the Windows operating system can function as well, and in some cases even better, in a NetWare environment than in the Windows environment for which the application was designed. Support for Novell NetWare can range at a minimum to a mapped network drive, where NetWare can provide secure data storage and access and advanced network printing services. In addition, hundreds of line-of-business applications can be installed and run from a NetWare server. In many cases, the NetWare server can be the host for the line-of-business application s database. Applications built using Pervasive, Extended Systems Advantage Database Server, and MySQL all perform optimally with NetWare as the host. In addition, NetWare includes and fully supports AMP technologies open source services that are widely used for creation of Web-based applications and services. Apache Web server, MySQL database server, and PHP and Perl scripting languages are included and supported as part of the Novell open source solution. The Tomcat servlet

14 Novell Small 13 container is also included. Using these component open source technologies, Web application developers develop enterprise-class, distributed applications for any type of organization. These services run on NetWare and benefit from high security and tight edirectory integration. There are hundreds of open source applications available through AMP Web sites such as or with more being written and submitted each day. Because of NetWare support for the Apache Web server, MySQL database server, and PHP and Perl scripting languages, any and all of these applications can operate in a Novell Small network. Although open source AMP technologies run on Windows, Microsoft does not support them. Novell however, provides technical support for open source technologies included with NetWare, giving organizations that choose to deploy AMP applications a higher level of confidence. SUMMARY When determining the solution to power your small business network, strongly consider security, reliability, ease of deployment and administration, TCO, and support for line-of-business applications. Novell clearly outperforms Microsoft in security, reliability, ease of deployment and administration, and TCO, and supports hundreds of line-ofbusiness applications. In addition to these considerations, Novell Small offers a much more expansive set of network services such as Web services, Virtual Office, Nterprise Branch Office, document management, ZENworks for Desktops, and much, much more. You ve put in countless hours of attention to other aspects of your business. Now take the time to talk to your Novell reseller and see how he or she can give your small business the security, reliability, performance, piece of mind and cost savings you deserve.

15 2004 Novell, Inc. All rights reserved. Novell, the Novell logo, NetWare, BorderManager, GroupWise, Novell ifolder, Ximian and ZENworks are registered trademarks, and edirectory, extend, GroupWise Messenger, Nterprise, Nterprise Branch Office and the N logo are trademarks of Novell, Inc. in the United States and other countries. *All other third-party trademarks are the property of their respective owners. Novell Product Training and Support Services For more information about Novell s worldwide product training, certification programs, consulting and technical support services, please visit: For More Information Contact your local Novell Solutions Provider, or visit the Novell Web site at: You may also call Novell at: US/Canada Worldwide Facsimile Novell, Inc South Novell Place Provo, Utah USA