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1 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
2 What s Coming Annual Workshops Eligibility will be affected by provisions in the Affordable Care Act Provider Electronic Solutions version 2.16 now available January 1, 2012 provider will be required to updated to version 2.17 MAPIR Updated user guides are on the Arkansas Medicaid website MAPIR 4.1 has launched to include meaningful use for Eligible Professionals Question regarding the Arkansas Medicaid EHR Incentive Payment Program, contact Arkansas Incentive Payment Team (AIPT) at [email protected], (800) , or (501) Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
3 Billing Tips Upgrading PES Before a provider upgrades their PES software they need to make a copy of their database file. 1. Find the location were PES files are stored The default location is c:/arhipaa 2. Copy the entire arhipaa folder Copy to a disk or another folder on the hard drive Rename the arhipaa folder (example: backup arhipaa) If the folder is not renamed it will not be saved on the hard drive. Saving this folder is a precaution method in case the upgrade fails and all files are lost. 3. Download the upgrade from the Medicaid Website and save the file in the upgrades folder located in the arhipaa folder 4. Upgrade the software Start / All Programs / AR EDS or HP Provider Electronic Solutions / Upgrade 3 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
4 The Arkansas Division of Medical Services and HP Enterprise Services invite you to attend the 2012 Annual Arkansas Medicaid Workshops. Topic Affordable Care Act Section 1104 (ACA) Changes include Eligibility and PES software HP Enterprise Services/Arkansas Medicaid November 6, 2012 Paragould Community Center 3404 Linwood Drive Paragould, AR November 8, 2012 University of Arkansas Monticello 346 University Drive Monticello, AR November 14, 2012 UA Community College at Hope, Rapert Library Bldg Auditorium 2500 South Main Street Hope, AR November 28, 2012 The Jones Center for Families 922 East Emma Avenue Springdale, AR November 30, 2012 U of A Division of Agriculture Cooperative Extension Service 2301 S. University Avenue Little Rock, AR Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
5 Arkansas Medicaid s fiscal agent Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
6 Arkansas Medicaid s fiscal agent Provider Enrollment Claims Processing Remittance Provider Relations Medicaid Management Information System (MMIS) 6 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
7 Medicaid Provider Enrollment Unit Monday through Friday (8 a.m. 5 p.m.) Toll-free in Arkansas (800) Local or out-of-state (501) Fax (501) HP Enterprise Services PO Box 8105 Little Rock, Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
8 Arkansas Payment Improvement Initiative Center Monday through Friday (8 a.m. 5 p.m.) Toll-free in Arkansas (866) Local or out-of-state (501) [email protected] 8 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
9 Electronic Data Interchange (EDI) Support Center Monday through Friday (8 a.m. 5 p.m.) The EDI Support Center can assist providers with electronic claim submission issues, 997 batch responses, PES software delivery and setup support, software training and data transmission failures. Toll-free in Arkansas (800) Local or out-of-state (501) [email protected] 9 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
10 Research Analysts The HP Enterprise Services Research Analysts respond to s from across the state, research claims issues for providers and submit eligible claims with the appropriate override. Providers should mail a cover letter explaining the reason for their inquiry and attach an original red and white claim form to: HP Enterprise Services Attn: Research Analyst PO Box 8036 Little Rock, AR Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
11 Provider Representatives Provider representatives handle billing and policy issues that have been escalated from the Provider Assistance Center. Provider Representatives are also available to visit your office by appointment. Who is your Provider Representative? Locate your county on the next slide to find your Provider Rep. Also, on the Medicaid Web site, click Meet your HP Enterprise Services Provider Rep and select your county. 11 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
12 Provider Representatives contact information 12 Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
13 Questions? Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
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