Bespoke Training Services Making a difference

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1 Bespoke Training Services Making a difference

2 FACT FDM mantains a 98% satisfaction rate on all courses delivered.

3 FDM is an international IT services provider with over 200 clients in various industry sectors. Our mission is simple: to help organisations like yours achieve specific business objectives through the provision of quality training solutions. Training is at the heart of FDM s business model and the key to our success. FDM develops tailored IT and business training solutions, transferring knowledge and skills in the most effective way. We design programmes to meet your exact requirements and will use a combination of in-house or off-site training, e-learning and distance learning to maximise the effectiveness for your people. Our flexible approach and wealth of experience allows us to provide you with scalability throughout the project life cycle, delivering highly effective training. With offices in the UK, USA, Canada, Germany, Luxembourg, Switzerland, Singapore and Hong Kong, we deliver an unrivalled commitment to clients and our track record of success speaks for itself. FDM has shown exponential growth throughout the years and has firmly established itself as an award-winning company, delivering excellence worldwide. Some of the clients we have trained include: British Airways, HSBC, Royal Bank of Scotland, Lloyds, Misys, JPMorgan Chase and Hamptons International. BE A HERO HIRE A HERO NETWORK COURAGE AWARD WINNER 2012 The Job Crowd - Top 50 Companies For Graduates To Work For 2012/13 (4th) UK Guardian Top Ten IT Employers for Women 2012/13 Europe s Top Growth Companies 2012 Cisco everywoman in Technology Awards - FDM COO wins Corporate Leader of the Year 2012 Be a Hero, Hire a Hero - Winner of the Courage Award 2012 (USA)

4 Fit For Purpose FDM s Bespoke Training Service FDM covers all aspects of the training lifecycle, including a range of diagnostic and consulting services. Our flexible approach allows training to be delivered at a time and location of your choice by our highly professional trainers. We consider our training as a niche market, concentrating our efforts in the finance sector, particularly within Investment Banking. We also have several strategic alliances with international software houses, delivering training to their clients on their behalf. In all FDM projects we start with a proven methodology that subsequently evolves and changes to fit the precise needs and objective of our clients. We tailor our service to meet your requirements rather than try to amend your needs to fit a rigid deployment method. Flexibility and an achievable learning contract underpin our ethos of training excellence. We aim to form true partnerships with our clients adding real value to their overall project. Our Project Managers and Trainers will work closely with your project team to ensure that all deliverables and objectives are achieved. Regular service reviews will be undertaken and success will be measured against a number of pre-agreed criteria that will form the basis of our Service Level Agreement. FDM s experience allows us to share with you a number of additional ideas that may add real value to your business. These include, but are not limited to: Full training needs analysis Testing and assessment of delegates, pre and post training One-to-one training for senior staff Change management facilitation Desk side support Ongoing support and upgrade training Provision of user support help desk Full knowledge transfer to your super users (including train-the-trainer courses where required) E-learning content for refresher consolidation training FDM has been involved in full project lifecycle delivery of bespoke applications training around vendor product suites. This includes: Latent Zero s Capstone Suite (Sentinel, Tesseract & Minerva) to clients such as Martin Currie Investments, Deutsche Asset Management, and Threadneedle DSTi s Hiportfolio & HiInvest suites to DSTi s clients worldwide Misys Summit and LoanIQ applications training to our in-house consultants then deployed on Misys client sites

5 In Good Company Some of our clients include: BETFAIR BSKYB BNP PARIBAS BRITISH AIRWAYS CREDIT SUISSE UBS AA CITIGROUP HSBC BMW UNICREDIT GROUP DETICA MISYS JPMORGAN CHASE RBS

6 Why? Continuous development and strategic innovation have enabled FDM to grow, rapidly transforming the business and our offerings. As a technical company FDM offers an in depth Training Needs Analysis to assess delegates needs Provision of tailored courses fit for purpose Ongoing assessment of staff and follow up support All courses provide hands on training to reflect the modern workplace Industry accreditations where required Awards FDM has been credited as an organisation that commends, endorses and supports excellence within IT and business. Our success has been recognised nationally by several awards, including: Everywoman in Technology Awards 2012 FDM COO, Sheila Flavell, Leader of the Year - Winner The Learning Awards Training Department of the Year - Bronze Award The Sunday Times Buyout Track th place TheJobCrowd s Top 50 Companies For Graduates To Work th place UK s Top 50 IT Training Companies th place BCS & Computing UK IT Industry Awards 2011 IT Supplier of the Year - Medallist BVCA Portfolio Company Awards 2011 Southeast Regional Winner Best Companies Accreditation 2011 One Star Companies Growing Business Awards 2011 Company of the Year Finalist

7 FDM was engaged to design, build and deliver end-user application training around Knowledge Center s DMS product and KC1View for one of Knowledge Center s largest clients. FDM and KC worked in partnership to deliver the client the system and just in time end-user training matching business process according to job role. Course sessions were tailored for particular audiences and rolled out to sections of the company in accordance with the training plan. Training took the form of traditional classroom based events as well as desk side one to one and large group presentations. Knowledge Center FDM was selected for their excellent reputation in the marketplace and for their quality and timely delivery of training solutions. Hamptons International We found FDM to be professional, flexible and cohesive in their approach and together we were able to deliver the project within budget and on time. I would not hesitate to recommend FDM Training to others. Knowledge Center

8 Results that matter A track record of success HSBC - INFO CRM HSBC Private Bank created an integrated solution to replace the previous Client Relationship Management system, INFO. The new solution comprised of a portal to enable a single entry point to two new applications, CRM and EFOS. FDM Group trained up to 500 users in this new Global Portal solution. Training took a Just in Time approach to avoid skills fade and to ensure all 500 users were ready for the launch date. Due to delegate time restraints, FDM trainers conducted four one-hour sessions per day. In the remaining time each day training administration was conducted, including chasing no shows and re-booking delegates. At project commencement, a detailed training needs analysis was undertaken to determine the needs of the different delegate groups by job role. This document made a number of recommendations regarding the training roll-out including the preferred delivery mechanism. Once this was complete, training development started. FDM was tasked to deliver the following collateral: Delegate guide Trainer guide PowerPoint slides Glossaries & quick reference guides Assessments FDM s method for documentation was to blend business process with system functionality. This documented and reproduced a comprehensive training guide covering the Portal, EFOS and CRM. FDM also devised a train the trainer course for HSBC to facilitate knowledge transfer from FDM Group trainers to PBGB trainers on the content taught on the PBGB course. It was also to assist in training individuals on training delivery skills where applicable. Royal Bank of Scotland Global Academy RBS required an integrated global training approach to ensure its employees capabilities were consistent in every location and to accelerate readiness. RBS s Academy will be both a physical and a virtual learning centre that offers a global standard curriculum to all employees. The Technology Academy will be based in India and will deliver training to all employees worldwide. FDM is currently managing a team of five trainers and Documentation Specialist who are coordinating with RBS SME s to develop the course material for five specific streams. STEM, FLOW and funding Risk and finance Equities Client and sales Lending and operations

9 DST International - HiPortfolio Suite FDM partnered with DST International to deliver client training in the HiPortfolio, HiInvest and AWD suite of products. During the partnership FDM designed and developed approximately 70 training courses to support their various front and back office systems. Prior to any client training delivery that took place, a training needs analysis was performed to ensure that the right training solution was offered to the right staff and the learning outcomes had been agreed. All training was supported by a comprehensive delegate guide. Newly developed courses were piloted to a selection of DSTi internal staff before going live to clients. To optimise learning, various techniques were incorporated into the programme, including: Live presentations Consolidation exercises Q and A sessions with visiting consultants Focus groups Live data manipulation The hands-on training programme was in modular form to promote flexibility. FDM was able to customise any course or create a new course to fulfil the client s business needs. The course catalogue included: HiInvest HiPortfolio AWD OpenFrontOffice Overview and Navigation AWD Fundamentals OpenOrders Standing Data AWD Overview OpenPerformance Market Data Implementing AWD OpenReportingClient Confirmation and Settlement Knowledge Enabler OpenCompliance Cash Management Encorr OpenMessenger Accruals and Dividends AWD Reporting Fund Manager Introduction Income and Expenses AWD Reporting Fund Manager Advanced Corportate Actions Advanced Admin Broker Introduction Accounting and General Ledger RIP Broker Advanced Supervisors Course MIS MAP Course Valuations and Unit Pricing AWD Architecture Over the years FDM s team of highly experienced trainers became an integral part of DSTi, training both internal staff and clients on a world-wide basis. DSTi is delighted to have FDM Group as our training partner, delivering client training world-wide in the HiPortfolio, HiInvest and AWD suite of products. Their experience and know-how in the training arena allows FDM group to effectively train our staff in these products and then train our clients in how to use the software to its best advantage. FDM provides a team of highly experienced trainers with a proven knowledge of our industry. They quickly became an integral part of DSTi, producing a HiInvest training guide, and then training DSTi staff before going live to clients. We were also impressed with their ability to quickly pick up details of our business, to tailor training to meet specific needs, and to understand our clients demands. Associate Director - DST International

10 The FDM Team Dedicated to Training Sheila Flavell Chief Operating Officer Phil West Global Head of Learning and Development Donna Fulgoney Project Manager Heather Bridge Academy Manager - Manchester Lee Ballancore Academy Manager - TPMA Assessor - London & South East Keith Dauris Academy Manager - USA Contact Us Phone: +44 (0) [email protected]

11 A great intro to Javascript. Perform Media Group The trainer was one of the best I have ever had very natural and understanding. Partnership for Schools The trainers were really engaging and gave great demonstrations of the skills they were teaching us. Misys

12 UNITED STATES FDM Group Inc NEW YORK 14 Wall Street New York NY Tel: Fax: HONG KONG FDM Group HK Ltd HONG KONG NO. 302, 3rd Floor of Ovest 77 Wing Lok Street Sheung Wan Central Hong Kong Tel: Fax: SINGAPORE FDM Singapore Consulting PTE. LTD SINGAPORE 3 Anson Road #27-01 Springleaf Tower Singapore Tel: Fax: [email protected] CANADA FDM Group Inc MONTRÉAL 1 Place Ville-Marie, 37th Floor Montréal Canada H3B 3P4 Tel: Fax: [email protected] UNITED KINGDOM FDM Group BRIGHTON Queens Road Brighton BN1 3XE Tel: +44 (0) Fax: +44 (0) LONDON 55 King William Street London EC4R 9AD Tel: +44 (0) Fax: +44 (0) MANCHESTER 8th Floor Westminster House 11 Portland Street Manchester M1 3HU Tel: +44 (0) Fax: +44 (0) [email protected] GERMANY FDM Group GmbH FRANKFURT Mainzer Landstrasse Frankfurt am Main Tel: Fax: [email protected] LUXEMBOURG FDM Group SA LUXEMBOURG Boulevard Grand- Duchesse Charlotte L-1331 Luxembourg Tel: Fax: [email protected] SWITZERLAND FDM Switzerland GmbH ZURICH Bahnhofstrasse 52 CH-8001 Zurich Tel: +41 (0) Fax: +44 (0) [email protected] FDM Group Ltd 2013