Patient Satisfaction Survey Results

Transcription

1 Feb < mths mth- yr - yrs 3- yrs or > yrs How long have you been going to this provider 7 7 Yes Answer During your most recent visit, did you see your provider within minutes of your appointment time 9 3 seem to know the important information about your medical history 3 Yes Answer Did you talk to your provider about health questions or concern listen carefully to you 3 give you easy to understand information about your health questions or concerns 7 explain things in a way that was easy to understand 7 show respect for what you had to say 9 9 spend enough time with you Using a number between (worst) and (best), what would you rate your provider 3 Would you recommend this provider's office to your family and friends 7 Yes answer N/A During your most recent visit, did your provider order a blood test, x-ray, or other test for you 7 Yes answer N/A 3 Did someone form the provider's office follow up to give you those results 3 During your most recent visit, were the clerks/receptionists as helpful as you thought they should be Did they treat you with courtesy and respect none 3-9 or > How many times in the last months did you see your provider n/a 7 If you called for an appointment for illness/injury, how often did you get one as soon as you needed n/a If you called to schedule a check-up, how often did you get an appointment as soon as you needed

2 Feb Yes answer N/A 9 Did you call your provider's office with a medical question during regular office hours 7 n/a If so, how often did you get an answer to your question that same day Yes answer N/A Did you call your provider's office with a medical question after regular office hours 7 7 n/a If so, how often did you get an answer to your question as soon as you needed 3 3 n/a 3 How often in the last months did you see this provider within minutes of your appointment time 9 Excellent Very Good Good Fair Poor How would you rate your overall health Excellent Very Good Good Fair Poor How would you rate your mental or emotional health or > What is your age Male Female 7 Are you male or female 7 3 th grade or< some HS, no grad HS grad/ged college/ yr yr college > yr college What is the highest level of school that you completed White Black/African Amer Asian Native HawaiianAmer Indian other 9 What is your race 9 Yes no 3 Are you of Hispanic or Latino origin or descent 9 yes no n/a 3 Did someone help you complete this survey 7 read questions wrote answers I gaveanswered for metranslated other ways n/a 3 How did the person help you 3

3 Feb or > yrs 3- yrs - yrs mth- yr < mths 7 7 How long have you been going to this provider 9 Yes Answer During your most recent visit, did you see your provider within minutes of your appointment time Answer Somewhat Definitely 3 seem to know the important information about your medical history Answer Yes 3 Did you talk to your provider about health questions or concern 3 listen carefully to you Answer Somewhat Definitely 3 give you easy to understand information about your health questions or concerns Answer 7 7 explain things in a way that was easy to understand Somewhat Definitely 9 show respect for what you had to say spend enough time with you 3

4 Feb 3 Using a number between (worst) and (best), what would you rate your provider 7 Would you recommend this provider's office to your family and friends N/A answer Yes 7 During your most recent visit, did your provider order a blood test, x-ray, or other test for you N/A answer Yes 3 3 Did someone form the provider's office follow up to give you those results During your most recent visit, were the clerks/receptionists as helpful as you thought they should be Definitely Somewhat Answer Did they treat you with courtesy and respect How many times in the last months did you see your provider If you called for an appointment for illness/injury, how often did you get one as soon as you needed If you called to schedule a check-up, how often did you get an appointment as soon as you needed

5 Feb 7 Yes answer N/A 9 Did you call your provider's office with a medical question during regular office hours n/a If so, how often did you get an answer to your question that same day 7 7 Did you call your provider's office with a medical question after regular office hours n/a 3 3 If so, how often did you get an answer to your question as soon as you needed 9 3 How often in the last months did you see this provider within minutes of your appointment time Poor Fair Good Very Good Excellent How would you rate your overall health How would you rate your mental or emotional health Excellent 7 Very Good Good Fair Poor 3 What is your age Are you male or female Male Female

6 Feb > yr college yr college college/ yr HS grad/ged some HS, no grad What is the highest level of school that you completed 9 9 What is your race th grade or< 3 Did someone help you complete this survey 3 How did the person help you 9 3 Are you of Hispanic or Latino origin or descent n/a other ways translated answered for me wrote answers I gave 7 yes no n/a read questions 3