Appendix G: MAS and MSS reports

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1 Appendix G: MAS and MSS reports Administrators can use the Reporting Tool application to generate predefined Messaging Application Server (MAS) reports. These reports are useful for monitoring system usage, planning capacity, and tracking system security. For more information about the Reporting Tool application, see Reporting capabilities on page 83. To generate Message Storage Server (MSS) reports, administrators can use the Web based administrative interface. For more information, see Message Storage Server administration on page 82. This appendix provides information about the Modular Messaging MAS and MSS reports. Messaging Application Server reports The following table lists the MAS reports that administrators can generate by using Reporting Tool. Report Basic Metrics report Hourly Statistics report Description Basic Metrics Report provides a general performance overview. This report records statistics, in the form of totals and percentages, on messaging activity in the voice mail domain (VMD). For example, the report includes the total number of incoming calls and the percentage of calls resulting in messages left. This report includes general information about telephone user interface (TUI) usage and statistical information about subscriber TUI logins. For a sample Basic Metrics report, see Basic Matrics report on page 393. Hourly Statistics Report assists in capacity planning. This report records information about the number of incoming and outgoing calls for each hour in a specified time period. This information is useful for monitoring call activity across the VMD. For a sample Hourly Statistics report, see Hourly Statistics report on page 393. Modular Messaging Concepts and Planning Guide June

To generate Message Storage Server (MSS) reports, administrators can use the Web based administrative interface. For more information, see Message Storage Server administration on page 82.

2 MAS and MSS reports Report Login Failures report Port Statistics report System Usage report User Mailbox Statistics report Description This report records information about unsuccessful mailbox logins that involve the MAS. For example, an unsuccessful login from the TUI. Logins might be fail because of an incorrect password or invalid mailbox number being entered. This information is useful for monitoring system security for the VMD. For a sample Login Failures report, see Login Failures report on page 394. This report records incoming and outgoing call information for each port configured in the VMD. This information is useful for monitoring port usage. For a sample Port Statistics report, see Port Statistics report on page 395. This report records call and messaging statistics for the VMD. This information is useful for monitoring the usage of the system, including the types of calls and their disposition; for example, the number of messages left, the number of fax calls, and the time that ports were used for text-tospeech (TTS) conversion of text messages. For a sample System Usage report, see System Usage report on page 396. This report records information about telephone calls and messages received by each subscriber in the VMD. This information is useful for monitoring mailbox usage. For a sample Usage Mailbox Statistics report, see Usage Mailbox Statistics report on page 397. Message Storage Server reports The MSS collects information about system settings and attributes and information that depicts how the system is used. This information includes data about features, subscribers, communities, and remote messaging traffic. This information is displayed in the MSS reports. The following table lists the MSS reports that administrators can generate by using the Web based administrative interface of the MSS. 390 Modular Messaging Concepts and Planning Guide June 2009

This information is useful for monitoring system security for the VMD. For a sample Login Failures report, see Login Failures report on page 394.

3 Message Storage Server reports Report Community Daily or Hourly Traffic report Feature Daily or Hourly Traffic report Load Daily or Hourly Traffic report Network Load Daily or Hourly Traffic report Remote Message Daily or Monthly Traffic report Report of Classes-of- Service Report of Local Subscribers Description This report shows the total number of messages sent and received by each community. This report also shows the number of messages that were not sent or received by each community. Messages might not be sent because of restrictions on sending during any day in the last 32-day period or any hour in the last 7 days. For a sample Community Daily or Hourly Traffic report, see Community Daily or Hourly Traffic report on page 397. This report shows traffic information on a feature-byfeature basis. Features are divided into Call Answer features and messaging features. For a sample Feature Daily or Hourly Traffic report, see Feature Daily or Hourly Traffic report on page 398. This report shows daily load traffic information for 1 to 32 days or hourly traffic information for the last 7 days. Traffic load refers to the message traffic and storage relative to established mailbox thresholds. For a sample Load Daily or Hourly Traffic report, see Load Daily or Hourly Traffic report on page 399. This report shows network channel traffic 1 day at a time for up to 32 days or 1 hour at a time for any hours within the last 7 days. This report can show any nodes that are exceeding specified threshold limits. For a sample Network Load Daily or Hourly Traffic report, see Network Load Daily or Hourly Traffic report on page 399. This report shows information about traffic loads between a local messaging system and a specified remote messaging system. For a sample Remote Message Daily or Monthly Traffic report, see Remote Message Daily or Monthly Traffic report on page 400. This report shows information about the current Classesof-Service. For a sample Report of Classes-of-Service, see Report of Classes-of-Service on page 401. This report shows information about the current local subscribers. Information includes a count of the local subscribers, the number of local subscriber mailboxes in use, and the total number of subscriber licenses purchased for this system. Modular Messaging Concepts and Planning Guide June

This report also shows the number of messages that were not sent or received by each community.

4 MAS and MSS reports Report Description This report also shows information about the number of other mailboxes that are administered to run system features, such as Enhanced Lists and Internet Messaging. For a sample Report of Subscribers, see Report of Local Subscribers on page 402. Report of Remote Subscribers Report of Networked Machines Report of Trusted Servers Subscriber Daily or Monthly Traffic report System Evaluation report This report shows information about current remote subscribers administered on this system. For a sample Report of Remote Subscribers, see Report of Remote Subscribers on page 403. This report shows information about the current networked machines. For a sample Report of Networked Machines, see Report of Networked Machines on page 403. This report shows information about the current trusted servers. For a sample Report of Trusted Servers, see Report of Trusted Servers on page 404. This report shows traffic information about a specific subscriber for any day within the most recent 8-day period or any month within the last 13 months. This report can help administrators track a particular subscriber's mail-usage patterns. For a sample Subscriber Daily or Monthly Traffic report, see Subscriber Daily or Monthly Traffic report on page 404. This report is a Web administration page that provides a summary of various MSS settings and attributes. This report also shows information about dormant mailboxes. A dormant mailbox is a mailbox that has not been accessed in 30 days, or a new mailbox that has not received any messages in 30 days. For a sample System Evaluation report, see System Evaluation report on page Modular Messaging Concepts and Planning Guide June 2009

Report of Remote Subscribers Report of Networked Machines Report of Trusted Servers Subscriber Daily or Monthly Traffic report System Evaluation report This report shows information about current

5 Report samples Report samples Basic Matrics report Hourly Statistics report Modular Messaging Concepts and Planning Guide June

6 MAS and MSS reports Login Failures report 394 Modular Messaging Concepts and Planning Guide June 2009

7 Report samples Port Statistics report Modular Messaging Concepts and Planning Guide June

8 MAS and MSS reports System Usage report 396 Modular Messaging Concepts and Planning Guide June 2009

9 Report samples Usage Mailbox Statistics report Community Daily or Hourly Traffic report Modular Messaging Concepts and Planning Guide June

10 MAS and MSS reports Feature Daily or Hourly Traffic report 398 Modular Messaging Concepts and Planning Guide June 2009

11 Report samples Load Daily or Hourly Traffic report Network Load Daily or Hourly Traffic report Modular Messaging Concepts and Planning Guide June

12 MAS and MSS reports Remote Message Daily or Monthly Traffic report 400 Modular Messaging Concepts and Planning Guide June 2009

13 Report samples Report of Classes-of-Service Modular Messaging Concepts and Planning Guide June

14 MAS and MSS reports Report of Local Subscribers 402 Modular Messaging Concepts and Planning Guide June 2009

15 Report samples Report of Remote Subscribers Report of Networked Machines Modular Messaging Concepts and Planning Guide June

16 MAS and MSS reports Report of Trusted Servers Subscriber Daily or Monthly Traffic report 404 Modular Messaging Concepts and Planning Guide June 2009

17 Report samples System Evaluation report Modular Messaging Concepts and Planning Guide June

18 MAS and MSS reports 406 Modular Messaging Concepts and Planning Guide June 2009

Appendix A: Installation and upgrade checklists

Appendix A: Installation and upgrade checklists This appendix provides checklists to help guide you through the various installation, upgrades and migration tasks. Before you start a new Modular Messaging