1. Alkmaar and surroundings European School Bergen

Transcription

1 Bus service 2014/15 1. Alkmaar and surroundings 2. Alkmaar station 3. Amsterdam/Amstelveen 1. Alkmaar and surroundings European School Bergen The Parents Association coordinates the transport service to Alkmaar and surroundings which is outsourced to Taxi-072. The company uses 8 seat buses. The bus picks up children living in the same area directly from home. and they will be brought back home. The service runs with the school hours as follows: Monday, Thursday: 1 service in the morning and 1 service in the afternoon Tuesday, Wednesday, Friday, 1 service in the morning, 1 service at 13:30 and 1 service at 16:30 The prices are based on each home address to and from the European School. Each family is individually invoiced on a monthly basis. Contact persons from the Parents Association: Mrs Alex Harvey-Bistacchi: [email protected] Mr Bora Baykam: [email protected] About Taxi-072: Taxi-072 has transported passengers since We are active around Alkmaar: Alkmaar, Limmen, Castricum, Heerhugowaard, Oudkarspel, Egmond, Heiloo, Langedijk, Schoorl, Bergen (at Sea) and of course Schiphol. Taxi-072 is one of the leading taxi companies in Alkmaar and serves as the passenger for the most important part of the local private taxi market! We mainly ride for a large group of regular customers including restaurants, hotels and businesses ( Taqa BV, Solar BV, BV Nice, VSM, Oilily BV) and diverse government 's agencies in the region. For your professional (contract ), we have an excellent taxi service you can rely on! And do you want to start on time and comfortable your flight, then we also have to find our individual Schiphol Service! The drivers of Taxi- 072 are all very experienced, social, enthusiastic, flexible and provide friendly service. Telefoon: / Gsm: Website: [email protected] Adres: Reuzenpandasingel VZ, Heerhugowaard

2 2. School bus Alkmaar Station European School Bergen The school bus from Alkmaar Station to the school is public (here called Openbaar Vervoer (OV)/ Public Transport). This special line (scholierenlijn) is organized by the Province of North Holland and outsourced to the public transport company Connexxion. You can apply for the OV pass by filling in a form, which you will find on the website of Connexxion ( vervoersbewijzen OV-chipkaart). The OV pass you can apply for is valid 7 days a week for as many rides as you want to within the stars. If you have any difficulties applying for the OV pass, you can contact the Parents' Association: Mrs Alex Harvey-Bistacchi: [email protected] or Mr Bora Baykam: [email protected] The service runs with the school hours as follows: Monday through Friday: 1 service in the morning: Alkmaar Station 08:34 to Bergen Churchilllaan (ESB) 08:50 2 services in the afternoon: Bergen Churchilllaan (ESB) to Alkmaar station 13:41 and Bergen Churchilllaan (ESB) 16:34 to Alkmaar station 16:51 The bus line number is #606 and it stops at the following places: 08:34 Alkmaar, Station Alkmaar, Gerechtsgebouw Alkmaar, Voltastraat Koedijk, Vlotbrug/N9 Bergen, van Blaaderenweg Bergen, Natteweg Bergen, Kerkedijk Bergen, Luiveland 08:50 Bergen Churchilllaan, European School

3 3. Transport service between Amsterdam/Amstelveen and the European School Bergen 2014/15 Our association ESSB coordinates the transport service which is outsourced to ETS, a partner with broad expertise in transportation of children. We work closely with the School and the Parents Association. Here is a description of the 'door-to-door' service ETS offers, using only 8 seat minibuses: Each bus picks up children living in the same area, either directly from home or at a nearby central pick-up point (depending on how difficult a certain area/street is to reach). Children will be brought back home or at this central point in your neighborhood using the most effective route. The service runs with the school hours as follows: Monday, Tuesday, Thursday: 1 service in the morning and 1 service in the afternoon at 16.30pm Wednesday, Friday: 1 service in the morning, 1 service at 13.30pm and 1 service at 16.30pm An optional return on Tuesday at 13.30pm might be set up to match the Nursery/Primary timetables, depending on the demand. This service is available for Amsterdam and Amstelveen area. For , pick up points might be set up in the Jordaan if the demand exists. The price for this transport service is 3360 euro per year and per child for the full school year. The service is payable in 9 installments (Oct. to Jun.), with a 15% downpayment at registration. Flexible payment plans are available for parents benefiting from a scholarship or families which bus fees are paid by their employer. Future price increases will follow the Dutch Index for personal transport and taxi service (CAO Taxivervoer). A 5 euro contribution per child will be asked to cover the Association costs (registration to the Chamber of Commerce and Bank services). Please do not hesitate to contact us if you have any query and please use the registration form to sign up for ETS B.V at [email protected] Jean-Luc Gauthier, Nathalie Larmanjat, Jens Nieke, Joost Schipper European School Students Bus

4 REGISTRATION FORM FOR SCHOOL YEAR 2014 / 2015 European School Student Bus Association & ETS BV Registration Form school year Please fill in and send to [email protected] Parents name Home address (including post code) Home phone number Mobile phone mother Mobile phone father address for main contact/communication 1 st Child name 1 st child age & class/section 2 nd child name 2 nd child age & class/section 3 rd child name 3 rd child age & class/section 15% downpayment + 9 installments Preferred payment method one-off payment flexible payment plan (French social allowance recipient) Invoice name and address (if different from home address)

5 CHARTER OF ACCEPTABLE BEHAVIOUR ON BUSES The following charter will be attached to the contract between each family and ETS. Each family will have to return it duly signed by the parent(s) / guardian(s) and also the children. General Rules of Behaviour on Buses Seat belts must be worn at all times. Safety instructions from the driver will always be executed. Students must remain in their seats while the bus is in motion. Students should not act in a manner that might cause inconvenience (shouting, singing or listening to music loudly...) or danger to other persons on the bus, or create a source of disruption to the driver. Students must behave in a proper manner and use appropriate language. Objects should not be thrown from the window of the bus or inside the bus. Vandalism to bus company property will not be tolerated and can be charged to the parents. Smoking is not allowed on the bus. Eating and drinking are not allowed on the bus. It is not allowed for students to ride to an address other than the one assigned (unless authorization has been provided in advance by the service provider). In addition Students of ES Bergen are not allowed to use the bus unless they are registered to the service. The bus coordinating team reserves the right to remove a student from the bus service for an unlimited period of time if, after three official warnings*, it is clear that the student s attitude could create a dangerous situation for the other students and driver due to inappropriate behaviour. In this case no refund will be given to the parents and any outstanding future payment for the annual service remains due. I current grade age (Student s name) confirm that I have read, understood and discussed with my Parent(s)/Guardian(s) the Bus Rules, which are designed for the safety of everyone. I agree to follow the rules. I understand that if I do not follow the rules, and after 3 warnings*, I will be excluded from the bus transportation service.

6 Date / / Student Initials/Signature: I confirm that I have read and discussed the Bus Rules described in this letter with my child. (Parent/guardian) of the above named student These rules are designed for the safety of everyone. My child agrees to abide by the rules. Should my child violate these rules, the Stichting ESSB may require us to remove her/him from the transportation services. I understand that in this case no refund will be given to the Parent(s)/Guardian(s) of the student and any outstanding future payment for the annual service remains due. Date / / Parent/Guardian Signature: * Warning protocol: First written warning to Parent(s)/Guardian(s): no exclusion Second written warning: one day exclusion from transportation services for student Third written warning: one week exclusion from transportation services for student WHAT TO EXPECT FROM ETS A reliable partner with extensive experience in the passenger transportation industry ETS has been in operation for 10 years and is a well-established player in the Amsterdam, Zaanstad, and Waterland regions. ETS has been providing transportation solutions to a broad range of clients (including municipalities and private companies) and demonstrated a solid track record in terms of customer satisfaction. ETS is very experienced with students transportation and is already responsible for the transportation of 400 students every day (through multiple contracts with several municipalities in the NL). A passenger transportation specialist recognized for their high operational and safety standards ETS is ISO 9001 certified, and also TX certified (which is the highest quality standard in the taxi transportation industry).

7 ETS enforces a tight screening process for all drivers, with thorough background checks and certificates of good conduct, which must be re-issued every 3 months. All drivers must be able to communicate in Dutch and English. All drivers must follow continuous training focused on safety with one module specifically dedicated to children safety. Drivers are not allowed to perform another job if it conflicts in any sort of way with the safety policies enforced by ETS (e.g. minimum rest time). A modern fleet equipped with the latest technology in support of safety 90% of the vehicles acquired in 2012 / passengers buses only will be used for all routes (2 seats in front row, 3 in the 2nd row, and 3 more in the 3rd row). The service will be provided with Mercedes Vitto mini-buses running on natural gas (both environmentally friendly and also creating less noise inside the vehicle). All vehicles inspected weekly at the central depot. All vehicles equipped with an onboard computer which monitors the entire ride: - Position and speed of the vehicle are tracked real time by the control center and also recorded for traceability, analysis and reporting purposes (included time spent waiting for a pick-up). - At any given time ETS knows exactly which children are on which bus: confirmation must be entered in the computer by the driver at each pick-up/drop-off. - Any exception (e.g vehicle delayed due to traffic) is monitored by the control center, and ETS is able if needed to generate a communication to the parents ( , phone...) or the school based on the conditions defined by the Stichting ESSB. - Route plans are uploaded daily to the onboard computer by the control center: the route remains a fixed route, but in case for instance a parent notified the ETS coordinator that their child would not have to be picked up the next day, the information will be made available to the driver automatically. Robust communication procedures with a focus on safety and consistency ETS will appoint a coordinator who will be the single point of contact at ETS for all parents who need to report any exception: e.g. child sick, child must be dropped off at a friend's who is on the same route (ETS drivers will not accept any instruction from the children)... Any temporary change to the pre-defined route (e.g. detour due to road work, need to advance the pick-up time...) will be communicated by the ETS coordinator to the parents (under no circumstances will these be communicated by the driver to the children). ETS will share management & activity reports on a regular basis with the Stichting ESSB for the team to be able to monitor service performance.

8 Competitive prices & payment terms By keeping overheads low and also using innovative solutions (for instance natural gas), ETS is able to provide very competitive pricing without compromising service quality. ETS is financially sound and does not require large advance payments during the year. ETS offered a monthly payment plan (9 payments, plus the initial 15% downpayment at sign-up) and is also able to accommodate flexible payment plans if required by certain families. Annual price increases will follow the Dutch Index for personal transport and taxi service (CAO Taxivervoer). While this was not a criteria which we took into consideration, ETS also offers a 10% discount off the standard meter price on rides to and from the airport booked with their taxi service. A medium sized company offering an ideal match for the ESB families ETS employs more or less 200 drivers and operates a fleet of just under 100 vehicles. The structure is small enough to offer flexible solutions and very direct lines of communication. Yet ETS is a large enough organization to be able to offer the guarantees and the reliability that we expect (e.g. immediate backup in case a driver is sick or a vehicle inoperative). ETS is headquartered in Zaandam, making it convenient for the Stichting ESSB to have regular review meetings with ETS management team.