IMPLEMENTING AN EFFECTIVE INFORMATION SECURITY AWARENESS PROGRAM
|
|
- Willis Clark
- 8 years ago
- Views:
Transcription
1 IMPLEMENTING AN EFFECTIVE INFORMATION SECURITY AWARENESS PROGRAM by AMANDA WOLMARANS DISSERTATION Submitted in fulfilment of the requirements for the degree MASTER OF SCIENCE in COMPUTER SCIENCE in the FACULTY OF SCIENCE at the RAND AFRIKAANS UNIVERSITY SUPERVISOR: PROF. S.H. VON SOLMS JUNE 2003
2 Summary The aim of this project and dissertation is to develop an effective information security awareness program that can be implemented within an organization. The project starts with a literature study that focuses on the requirements for an information security awareness program, research that has already been done in this area and behavioural issues that need to be considered during the implementation of such a program. A secondary deliverable of this project is to develop a web-based security awareness program that can be used to make employees more security aware and that should compliment a total security awareness program within an organization. Chapter 1 provides an overview of the problem statement, the objectives and structure of the project and dissertation, and the approach that was followed to solve the problem. In chapter 2 the concept of security awareness and the different components it consists of, are defined. The difference between awareness, training, and education, and the importance of implementing a security awareness environment within an organization, will be explained. Chapter 3 discusses the ISO security standard and what it says about security awareness and the importance of employee training. The security awareness prototype that was developed as part of this study plays a role in achieving the training objective. The Attitude problem is the focus of chapter 4. In order for a security awareness program to be effective, people s attitude towards change must be changed. It is also important to measure the behavioural change to make
3 sure that the attitude towards change did change. The security awareness prototype is introduced in this chapter and mentioned that this can be used to assist an organization to achieve their security awareness goals. Chapter 5 introduces the security awareness prototype in more detail. This prototype is an example of a web environment that can be used to train users to a higher degree of security awareness. Chapter 6 goes into more detail about the structure of the security awareness web environment. Access control and how it is achieved is explained. The objectives of the 10 modules and the test at the end of each module are also mentioned. Links and reports can also form part of this prototype to make it a more comprehensive solution. Chapter 7 provides an overview of a case study that I researched. It focuses on research done by Hi-Performance Learning about the human factor that is involved in any training program. I explain how they succeeded in addressing this and people s sensitivity towards change. Chapter 8 explains the importance of choosing the right course content, learning media and course structure and how this led me to develop a webbased security awareness prototype. Other mechanisms like posters and brochures that can be used as part of a comprehensive security awareness program are discussed in chapter 9. Chapter 10 concludes the dissertation by providing an overview of how the security awareness program can be implemented and managed within an organization. A summary of how the objectives of this project and dissertation were met, are given at the end of this chapter.
4 Opsomming Die doel van die projek en verhandeling is om n effektiewe inligtingsekuriteit program te ontwikkel wat binne in n organisasie geimplimenteer kan word. Die projek begin met n literatuurstudie wat fokus op die behoeftes vir n inligtingsekuriteit bewustheid program, navorsing wat reeds gedoen is hieroor en gedragsaspekte wat in ag geneem moet word tydens die implimentering van so n program. n Sekondere resultaat van die projek is om n web gebasseerde sekuriteit bewustheid program te ontwikkel wat gebruik kan word om werknemers meer sekuriteit bewus te maak. Hierdie program moet n meer komplete sekuriteit bewustheid program in n organisasie komplimenteer. Hoofstuk 1 gee n oorsig van die probleemstelling, die doel en struktuur van die projek en verhandeling en die metode wat gevolg is om die navorsing te doen om die probleem op te los. In hoofstuk 2 word die konsep van sekuriteit bewustheid en die verskillende komponente waaruit dit bestaan gedefinieer. Die verskil tussen bewustheid, opleiding en opvoeding word verduidelik asook die belangrikheid daarvan om n sekuriteit bewustheid omgewing binne in n organisasie te implimenteer. Hoofstuk 3 bespreek die ISO sekuriteit standaard en wat dit se oor sekuriteit bewustheid en die belangrikheid van werknemer opleiding. Die sekuriteit bewustheid prototipe wat ontwikkel is as deel van die studie speel n rol in die opleiding van die werknemers in sekuriteit bewustheid. Die houding probleem is die fokus van hoofstuk 4. Vir n sekuriteit bewustheid program om suksesvol te wees, moet mense se houding teenoor verandering
5 verander word. Dit is ook belangrik om die gedragsverandering te meet om seker te maak dat die houding teenoor verandering wel verander het. Die sekuriteit bewustheid prototipe word bekend gestel en daar word genoem dat dit gebruik kan word om n organisasie te help om hulle sekuriteit bewustheid doel te bereik. Hoofstuk 5 bespreek die sekuriteit bewustheid prototype in meer detail. Die prototipe is n voorbeeld van n web omgewing wat gebruik kan word om gebruikers op te lei in sekuriteit sodat hulle meer sekuriteit bewus kan wees. Hoofstuk 6 gaan in meer detail in oor die struktuur van die sekuriteit bewustheid web omgewing. Toegangsbeheer en hoe dit bereik word, word verduidelik. Die doel van die 10 modules en die toets aan die einde van elke module word ook genoem. Inligtingskakels en verslae kan ook deel vorm van die prototype om n meer komplete oplossing te verskaf. Hoofstuk 7 verskaf n oorsig van n gevallestudie wat ek nagevors het oor navorsing wat deur Hi-Performance Learning gedoen is oor die menslike faktor wat betrokke is in enige opleidingsprogram. Ek verduidelik hoe hulle die probleem van mense se sensitiwiteit teenoor verandering suksesvol aanspreek. Hoofstuk 8 verduidelik die belangrikheid daarvan om die regte kursus inhoud, kursus struktuur, en leermedium te kies en hoe dit my daartoe gelei het om n web gebasseerde sekuriteit bewustheid prototipe te ontwikkel. Ander meganismes soos plakkate en brosjures wat gebruik kan word as deel van n meer komplete sekuriteit bewustheid program word in hoofstuk 9 bespreek. Hoofstuk 10 is n samevatting van die verhandeling en verskaf n oorsig oor hoe die sekuriteit bewustheid program geimplimenteer en beheer kan word in n organisasie. n Opsomming van hoe die doel van die projek en verhandeling bereik is, word gegee aan die einde van hierdie hoofstuk.
6 Contents 1. Introduction Problem Statement. The objectives of the project and dissertation The approach and research.. The overall structure of the dissertation What is Security Awareness? Components of an Information System that need to be secured Why is security awareness necessary?... Security Awareness vs. Training vs. Education. The assets-, threats-, countermeasures-, responsibility concept ISO and Information Security Awareness Is it a Policy, a Standard or a Guideline?... What is ISO 17799?... ISO and Information Security Awareness... ISO controls and the Security Awareness Prototype
7 4. The Attitude problem Mind-Talk or Attitude explained. People s attitude towards security How to change people s attitudes. Measuring the behavioural change.. Security Awareness Prototype: Changing users mind-talk or attitudes. Summary Introduction to the Security Awareness Prototype The Security Awareness Web environment The technologies that were used to develop the prototype.. Database Technology... Visual Basic Web Development.. Multimedia content The role players... Summary The structure of the Security Awareness web environment The Security Awareness Laws.. Access control.. The modules. Computer Login. Passwords.. PC Security. Backups.. Computer Viruses.. Internet Usage Usage.. Social Engineering Software Piracy
8 Who to contact... Testing the user A Security Awareness Program: Case Study The approach of the Security Awareness plan... The Human Performance System Non-Training factors that impact human performance.. The Micro level environment. The Practice. Bringing the concept of the Micro level environment and practice into the study Implementing an effective Security Awareness Program The skills and competence performance factor.. Why training solutions struggle to deliver these learning outcomes.. Ineffective Learning and Performance Needs Analysis.. Inappropriate and Ineffective Course Content and Structure. Inappropriate Selection of Learning Media Instructor-Led Training. Computer-Based Training Combining instructor-led training and computer-based training. Ineffective Learning Support Ineffective Learning Assessment Learning management requirements
9 9. Mechanisms that can be used as part of a Security Awareness Program Posters.. Screensavers... The Intranet.. Brochures. Multimedia computer-based training Custom Awareness Programs.. Talks.. Trinkets. Security Awareness day. Professional Help Implementing and Managing the Security Awareness Program Approaches for implementing and effective Information Security Awareness Program Bottom-Up Approach Top-Down Approach. Using the development strategy to support the implementation of a Security Awareness project. Summary References... 98
10 Figures and Tables Figure 1: A graphical representation or roadmap of the chapters. 4 Figure 2: Security Awareness in the learning continuum 7 Figure 3: A television: example of an asset.. 13 Figure 4: Company information or electronic assets Figure 5: Model that defines behavioural and knowledge requirements.. 24 Table 1: The mind-talk and associated desired norms and undesired norms.. 27 Figure 6: The culture transition 29 Figure 7: Three levels of an integrated communication strategy Figure 8: Key content elements.. 31 Figure 9: Communication channels 32 Figure 10: Different means of delivering training. 34 Figure 11: The importance of managing behavioural change 35 Figure 12: The first screen of the Security Awareness Program prototype. 45 Figure 13: The Micro Level Environment.. 60 Figure 14: An example of a poster that can be used as part of a Security Awareness Program. 83 Figure 15: Approaches to Security Implementation. 90 Figure 16: The Development Strategy with the 6 phases... 92
Addisionele Behandelings Indien die chirurg besluit dat jy verdere behandeling nodig het, sal jy na 'n onkoloog ('n mediese dokter wat in die behandeling van kanker spesialiseer) verwys word. Onthou, elke
More informationIMPLEMENTATION AND ADVANTAGES OF A TOTAL QUALITY MANAGEMENT SYSTEM IN SERVICE RELATED INDUSTRIES
IMPLEMENTATION AND ADVANTAGES OF A TOTAL QUALITY MANAGEMENT SYSTEM IN SERVICE RELATED INDUSTRIES BY DANA BENJAMIN HENRI SMIT B.COM, LLB, HDIP TAX LAW Short dissertation submitted in partial (25%) fulfillment
More informationVermenigvuldig en Afdeling (Intermediêre fase)
Vermenigvuldig en Afdeling (Intermediêre fase) My Huiswerk Boek(4) Naam: Jaar: Skool: Declaration This booklet is not sold or used for profit making. It is used solely for educational purposes. You may
More informationFAMILY PLAY THERAPY IN THE CONTEXT OF CHILD SEXUAL ABUSE: AN ECOLOGICAL AND GESTALT FIELD APPROACH MODEL
FAMILY PLAY THERAPY IN THE CONTEXT OF CHILD SEXUAL ABUSE: AN ECOLOGICAL AND GESTALT FIELD APPROACH MODEL A FOURIE 23277920 Previous qualification (MSD Play therapy) Thesis submitted in fulfillment of the
More informationCUSTOMER RELATIONSHIP MANAGEMENT FROM THE PERSPECTIVE OF A TRACKLESS MINING EQUIPMENT MAINTENANCE ORGANISATION
CUSTOMER RELATIONSHIP MANAGEMENT FROM THE PERSPECTIVE OF A TRACKLESS MINING EQUIPMENT MAINTENANCE ORGANISATION Francois Petrus van Tonder, B.lng. (Mining) Mini-dissertation submitted in partial fulfilment
More informationServikale kanker is die tweede mees algemene kanker onder Suid-Afrikaanse vroue
Servikale kanker is die tweede mees algemene kanker onder Suid-Afrikaanse vroue *SA Statistiek soos per Nasionale Kankerregister (NKR) 2007 Wat is servikale kanker? Servikale kanker is 'n tipe kanker wat
More informationAN AUDIT AND RISK HANDLING PROTOTYPE FOR FIREWALL TECHNOLOGY. by ESTÉE VAN DER WALT DISSERTATION
AN AUDIT AND RISK HANDLING PROTOTYPE FOR FIREWALL TECHNOLOGY by ESTÉE VAN DER WALT DISSERTATION Submitted in compliance with the requirements for the degree MAGISTER SCIENTIAE in the subject of COMPUTER
More informationHow To Get A Bsc In Forensic Science
DEPARTEMENT GENETIKA / DEPARTMENT OF GENETICS Keuringsaansoek: BSc Forensiese Wetenskappe / Selection Application: BSc Forensic Science Applying for BSc Forensic Science (Die Afrikaanse inligtingstuk vir
More informationUNIVERSITEIT VAN PRETORIA / UNIVERSITY OF PRETORIA DEPT WISKUNDE EN TOEGEPASTE WISKUNDE DEPT OF MATHEMATICS AND APPLIED MATHEMATICS
VAN/SURNAME: UNIVERSITEIT VAN PRETORIA / UNIVERSITY OF PRETORIA DEPT WISKUNDE EN TOEGEPASTE WISKUNDE DEPT OF MATHEMATICS AND APPLIED MATHEMATICS VOORNAME/FIRST NAMES: WTW 162 DYNAMICAL PROCESSES EKSAMEN
More informationAn information technology governance framework for the public sector. by Judith Terblanche. Thesis presented in partial fulfilment of the requirements
An information technology governance framework for the public sector by Judith Terblanche Thesis presented in partial fulfilment of the requirements for the degree Master of Commerce (Computer Auditing)
More informationTHE USE OF PLAY THERAPY MEDIUMS IN A STRESS MANAGEMENT PROGRAMME WITH CORPORATE EMPLOYEES
THE USE OF PLAY THERAPY MEDIUMS IN A STRESS MANAGEMENT PROGRAMME WITH CORPORATE EMPLOYEES by Deidré Mareé Nel SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE DEGREE DOCTOR PHILOSOPHIAE IN SOCIAL
More informationCOLOUR AS COMMUNICATION IN SELECTED CORPORATE VISUAL ldentltles. Mini-dissertation submitted in partial fulfilment of the requirements for the degree
COLOUR AS COMMUNICATION IN SELECTED CORPORATE VISUAL ldentltles Mini-dissertation submitted in partial fulfilment of the requirements for the degree Magister Artium in Business Communication in the School
More informationDepartment of Mathematics and Applied Mathematics Departement Wiskunde en Toegepaste Wiskunde
Department of Mathematics and Applied Mathematics Departement Wiskunde en Toegepaste Wiskunde MATHEMATICS COMPETITION WISKUNDE KOMPETISIE GRADES 0 AND GRADE 0 EN SEPTEMBER 04 SEPTEMBER 04 TIME: HOURS TYD:
More informationTHE REQUIREMENTS FOR THE DEGREE OF MASTER OF PUBLIC ADMINISTRATION AT THE UNIVERSITY OF STELLENBOSCH
CRITICAL ASSESSMENT OF MANAGEMENT PRACTICES OF DR YUSUF DADOO PUBLIC HOSPITAL PATRICK MBEKO SOFOHLO (14666499) MINI-THESIS PRESENTED IN PART FULFILMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTER OF PUBLIC
More informationThe development of a hybrid agile project management methodology J. Grey
The development of a hybrid agile project management methodology J. Grey Thesis submitted for the degree Doctor of Philosophy in Computer Science at the Potchefstroom Campus of the North-West University
More informationCOPYRIGHT AND CITATION CONSIDERATIONS FOR THIS THESIS/ DISSERTATION
COPYRIGHT AND CITATION CONSIDERATIONS FOR THIS THESIS/ DISSERTATION o Attribution You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any
More informationDepartment of Mathematics and Applied Mathematics Departement Wiskunde en Toegepaste Wiskunde
Department of Mathematics and Applied Mathematics Departement Wiskunde en Toegepaste Wiskunde MATHEMATICS COMPETITION WISKUNDE KOMPETISIE GRADES 8 AND 9 GRADE 8 EN 9 SEPTEMBER 204 SEPTEMBER 204 TIME: 2
More informationANNEXURE TO ASSESSMENT INSTRUCTION 17 OF 2014 CHIEF MARKERS REPORT ON MARKING OF 2013 NATIONAL SENIOR CERTIFICATE EXAMINATION (NSC)
ANNEXURE TO ASSESSMENT INSTRUCTION 17 OF 2014 CHIEF MARKERS REPORT ON MARKING OF 2013 NATIONAL SENIOR CERTIFICATE EXAMINATION (NSC) SUBJECT PAPER PAGE ACCOUNTING 1 10 AFRIKAANS FIRST ADDITIONAL LANGUAGE
More informationMARKETING MANAGEMENT
Faculty of Management DEPARTMENT OF MARKETING MANAGEMENT National Diploma: Marketing BCom (Marketing Managment) Department of Marketing Management Discover the world of marketing If you re wondering why
More informationDie vrae uit ou vraestelle, toetsvraestelle, en modelvraestelle is individueel gekies en uitgehaal vir
Die vrae uit ou vraestelle, toetsvraestelle, en modelvraestelle is individueel gekies en uitgehaal vir Kategorisering Dieselfde vraag kan by meer as een afdeling van die sillabus voorkom, of meer as een
More informationCall Centre Design, Operation and Optimisation A Structured and Scientific Based Approach
University of Stellenbosch Department of Industrial Engineering Call Centre Design, Operation and Optimisation A Structured and Scientific Based Approach Johan Joubert du Preez Student Number 13421492
More informationEntrepreneurial skill development: Participatory action research approach in a rural community
ISSN 0378-5254 Journal of Family Ecology and Consumer Sciences, Vol 35, 2007 Entrepreneurial skill development: Participatory action research approach in a rural community Maria J Botha, Maria E van der
More informationThe disclosure of costs and income on incomplete contracts in the financial statements of contractors
Navorsingsartikels Research articles Felix le Roux & Chris Cloete The disclosure of costs and income on incomplete contracts in the financial statements of contractors Peer reviewed Abstract The standard
More information0 MAKEsnase Alive. TM 200E05-3w 2008-08- 1 21104-09- 2 7 25 MAY 2006. 0.1 JUL togs. 1007-04- 1 3 29 Au 2009-09- 2 2
0 MAKEsnase Alive UNIVERSMITSBIBLIOVEZIC U1VIVERSOT LIBRARY POSBUS 524 - BOX 524 AUCIOANDPARK 2006 IS 489 2165 21104-09- 2 7 25 MAY 2006 TM 200E05-3w 0.1 JUL togs 1007-04- 1 3 29 Au 2008-08- 1 2009-09-
More informationTotal Quality Management in the civil engineering consultancy industry in South Africa.
i Total Quality Management in the civil engineering consultancy industry in South Africa. by DANIE VAN RENSBURG BOTHA B Eng (Civil) (Honours) Mini-dissertation submitted in partial fulfilment of the requirements
More informationA QUALITY AlTDIT SYSTEM FOR NURSING COLLEGES IN GAUTENG SUSAN JENNIFER ARMSTRONG DOCTOR CURATIONIS PROFESSIONAL NURSING SCIENCE.
A QUALITY AlTDIT SYSTEM FOR NURSING COLLEGES IN GAUTENG by SUSAN JENNIFER ARMSTRONG Thesis submitted in fulfilment ofthe requirements for the degree DOCTOR CURATIONIS. In PROFESSIONAL NURSING SCIENCE in
More informationThe Functional Design of a Project Management Information System: Case Study with South African Breweries Ltd
The Functional Design of a Project Management Information System: Case Study with South African Breweries Ltd By Anna Ju-Marié Bester 15379167 Final year project presented in partial fulfilment of the
More informationInnovasie deur diversiteit EN INLIGTINGSTELSELS
Innovasie deur diversiteit EN INLIGTINGSTELSELS B.Sc. Rekenaarwetenskap as die een hoofvak. Die ander hoofvak kan kom uit die volgende lys: Wiskunde, Statistiek, Toegepaste Wiskunde, Fisika, Psigologie.
More informationAPPLYING PRINCE2 PROJECT MANAGEMENT DISCIPLINES TO ADDRESS KEY RISKS IN ERP SYSTEM IMPLEMENTATION PROJECTS. Author: Svetlana Plotnikova ASSIGNMENT
APPLYING PRINCE2 PROJECT MANAGEMENT DISCIPLINES TO ADDRESS KEY RISKS IN ERP SYSTEM IMPLEMENTATION PROJECTS Author: Svetlana Plotnikova ASSIGNMENT presented in partial fulfilment of the requirements for
More informationD alinq with moral valu s in plurdlistic workinq nvironm nts
D alinq with moral valu s in plurdlistic workinq nvironm nts Mortho Jocobo (Mo11iE:) PointE:r-Morlond SubmittE:d os port of the: re:quire:me:nts for the: de:qre:e: of PHILOSOPHIA.E DOCTOR in the: f"oculh.j
More informationBenefits, business considerations and risks of big data
Benefits, business considerations and risks of big data by Jorina Smeda Assignment presented in partial fulfilment of the requirements for the degree MCom (Computer Auditing) at Stellenbosch University
More informationCOPYRIGHT AND CITATION CONSIDERATIONS FOR THIS THESIS/ DISSERTATION
COPYRIGHT AND CITATION CONSIDERATIONS FOR THIS THESIS/ DISSERTATION o Attribution You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any
More informationExpectations on the use of Facebook for employee engagement Annerie Reyneke 12772429
Expectations on the use of Facebook for employee engagement Annerie Reyneke 12772429 Dissertation submitted in fulfillment of the requirements for the degree Magister Scientiae in Communication Studies
More informationRAND AFRIKAANS UNIVERSITY
Integrated marketing communication and the role of public relations therein: A case study of RAU By ILSE NIEMANN (Student Number 9600446) DISSERTATION Submitted in fulfilment of the degree MAGISTER ARTIUM
More informationSTEPS TO APPLY FOR ADMISSION: MBChB; BSc Radiation Sciences; BSc Physiotherapy; B Optometry; BSc Dietetics; B Occupational Therapy
FACULTY OF HEALTH SCIENCES SCHOOL OF MEDICINE / SCHOOL FOR ALLIED HEALTH PROFESSIONS STEPS TO APPLY FOR ADMISSION: MBChB; BSc Radiation Sciences; BSc Physiotherapy; B Optometry; BSc Dietetics; B Occupational
More informationHow To Improve A Performance Management System
AN ANALYSIS OF THE STAFF PERFORMANCE MANAGEMENT SYSTEM AT THE GENE LOUW TRAFFIC COLLEGE A thesis presented in partial fulfilment of the requirements for the degree of Master of Public Administration at
More informationYoung adults' relationship intentions towards their cell phone network providers
Young adults' relationship intentions towards their cell phone network providers by Liezl-Marie Kruger Dissertation submitted in fulfilment of the requirements for the degree of MASTER OF COMMERCE In the
More informationINTEGRATED MARKETING COMMUNICATION AT THE SOUTH AFRICAN NATIONAL BLOOD SERVICE: AN EVALUATION OF ITS SOCIAL MARKETING CAMPAIGNS GIBSON CHAUKE
INTEGRATED MARKETING COMMUNICATION AT THE SOUTH AFRICAN NATIONAL BLOOD SERVICE: AN EVALUATION OF ITS SOCIAL MARKETING CAMPAIGNS by GIBSON CHAUKE Submitted in accordance with the requirements for the degree
More informationFUNCTIONAL REQUIREMENTS OF ecrm SOLUTIONS FOR THE SOUTH AFRICAN SME SECTOR PHILIP ZAAYMAN SHORT DISSERTATION
FUNCTIONAL REQUIREMENTS OF ecrm SOLUTIONS FOR THE SOUTH AFRICAN SME SECTOR by PHILIP ZAAYMAN SHORT DISSERTATION submitted in partial fulfilment of the requirements for the degree MAGISTER PHILOSOPHIAE
More informationPolicy on Student Leadership Development and Training
Department of Student Affairs (DSA) Policy on Student Leadership Development and Training Document type: Policy Document number: Rt 461/10 1. PURPOSE 1.1.1 Background It is the mission of UP to deliver
More informationPROPOSED BUSINESS PROCESS IMPROVEMENT MODEL WITH INTEGRATED CUSTOMER EXPERIENCE MANAGEMENT. G.J Botha 1 and A.C. van Rensburg 2
PROPOSED BUSINESS PROCESS IMPROVEMENT MODEL WITH INTEGRATED CUSTOMER EXPERIENCE MANAGEMENT G.J Botha 1 and A.C. van Rensburg 2 1,2 Department of Industrial and Systems Engineering University of Pretoria,
More informationA MODEL FOR VULNERABILITY FORECASTING
A MODEL FOR VULNERABILITY FORECASTING BY HEIN S. VENTER A MODEL FOR VULNERABILITY FORECASTING by HEIN S. VENTER THESIS submitted in fulfilment of the requirements for the degree DOCTOR OF PHILOSOPHY in
More informationAgile Software Development as a Response to Complexity
!! I Agile Software Development as a Response to Complexity by Wayne Austen Pringle-Wood Thesis presented in fulfilment of the requirements for the degree of Master of Philosophy (Information and Knowledge
More informationThe role of knowledge management in offshore outsourced software development
The role of knowledge management in offshore outsourced software development by Andile A Swartbooi Thesis presented in fulfilment of the requirements for the degree of Master of Philosophy (Information
More informationA critical review of industrial-organisational psychologists as counsellors. H. Barkhuizen (Hons. B.Com) M.Com
A critical review of industrial-organisational psychologists as counsellors H. Barkhuizen (Hons. B.Com) M.Com Mini-dissertation submitted in partial fulfilment of the requirements for the degree Magister
More informationA sport management programme for educator training in accordance with the diverse needs of South african schools
A sport management programme for educator training in accordance with the diverse needs of South african schools JJ VOSLOO Student No: 21824606 BCOM, PGHED, BCOMHons, MCOM Thesis submitted for the degree
More informationExamen Software Engineering 2010-2011 05/09/2011
Belangrijk: Schrijf je antwoorden kort en bondig in de daartoe voorziene velden. Elke theorie-vraag staat op 2 punten (totaal op 24). De oefening staan in totaal op 16 punten. Het geheel staat op 40 punten.
More informationFunksionaliteit van die parateks in Lina Spies se vertaling van Anne Frank se dagboek, Het Achterhuis, in Afrikaans 1
Funksionaliteit van die parateks in Lina Spies se vertaling van Anne Frank se dagboek, Het Achterhuis, in Afrikaans 1 Carla-Marié Spies Nagraadse student, Departement Afrikaans en Nederlands Universiteit
More informationCreating a GIS data model for IT infrastructure management - A pilot project at the Potchefstroom campus of the North-West University.
Creating a GIS data model for IT infrastructure management - A pilot project at the Potchefstroom campus of the North-West University. C.B. Bester 20232144 Dissertation submitted in fulfilment of the requirements
More informationManagerial support for an optometry practice: A business analytics study
FACULTY OF ENGINEERING DEPARTMENT OF INDUSTRIAL ENGINEERING Managerial support for an optometry practice: A business analytics study Name: Melandi Kotzé Student number: 15316491 Date of graduation: 8 December
More informationMARKETING CULTURE IN PUBLIC SCHOOLS - IMPLICATIONS FOR SCHOOL MANAGEMENT BY ABDUL SAMED AHAMOOD A MINI - DISSERTATION MAGISTE [DUCA-I-BONUS
MARKETING CULTURE IN PUBLIC SCHOOLS - IMPLICATIONS FOR SCHOOL MANAGEMENT BY ABDUL SAMED AHAMOOD A MINI - DISSERTATION Submitted in partial fulfillment of the requirements for the degree MAGISTE [DUCA-I-BONUS
More informationDIE ROL VAN VISIE EN MISSIE IN 'N ONDERNEMING TEN OPSIGTE VAN STRATEGIESE BESTUUR. A.J. Kuyvenhoven. Skripsie MAGISTER COMMERCII ONDERNEMINGSBESTUUR
DIE ROL VAN VISIE EN MISSIE IN 'N ONDERNEMING TEN OPSIGTE VAN STRATEGIESE BESTUUR deur A.J. Kuyvenhoven Skripsie Voorgele ter gedeeltelike vervulling van die vereistes vir die graad MAGISTER COMMERCII
More informationThe relevance of informal wine tasting clubs as a potential marketing channel for small and new wine brands:
The relevance of informal wine tasting clubs as a potential marketing channel for small and new wine brands: A South African Context Sandy Harper Dissertation submitted to the Cape Wine Academy in partial
More informationSINGLE SIGN-ON IN HETEROGENEOUS COMPUTER ENVIRONMENTS by CECIL PETRUS LOUWRENS DISSERTATION
SINGLE SIGN-ON IN HETEROGENEOUS COMPUTER ENVIRONMENTS by CECIL PETRUS LOUWRENS DISSERTATION submitted in fulfillment of the requirements for the degree MASTER OF SCIENCE in COMPUTER SCIENCE in the FACULTY
More informationTHE NGK OFFICIALS PENSION FUND INTERIM RULING IN TERMS OF SECTION 30J OF THE PENSION FUNDS ACT OF 1956
IN THE TRIBUNAL OF THE PENSION FUNDS ADJUDICATOR In the complaint between: CASE NO: PFA/KZN/398/99/KM A.M.E. STEYN Complainant and THE NGK OFFICIALS PENSION FUND Respondent INTERIM RULING IN TERMS OF SECTION
More informationNATIONAL SENIOR CERTIFICATE GRADE/GRAAD 12
NATIONAL SENI CERTIFICATE GRADE/GRAAD MATHEMATICS P/WISKUNDE V EXEMPLAR 0/MODEL 0 MEMANDUM MARKS: 0 PUNTE: 0 This memandum consists of pages. Hierdie memandum bestaan uit bladse. Mathematics P/Wiskunde
More informationInformation Management in the age of E-government- the case of South Africa
Information Management in the age of E-government- the case of South Africa Nothando Daphne Sihlezana Assignment submitted in partial fulfillment of the requirements for the degree of Master of Philosophy
More informationLegal Limitations for Nurse Prescribers in Primary Health Care
Legal Limitations for Nurse Prescribers in Primary Health Care N. GEYER M. CUR Democratic Nursing Organisation of South Africa The primary purpose of nursing is to provide the public with access to safe,
More informationConstructive Dismissal and Resignation due to Work Stress
Constructive Dismissal and Resignation due to Work Stress Dissertation submitted in partial fulfilment of the requirements for the degree Magister Legum in Labour Law at the North-West University (Potchefstroom
More informationFaculty of Humanities
POSTGRADUATE PROGRAMMES DEGREES v DIPLOMAS Faculty of Humanities HONOURS DEGREE PROGRAMMES Name of programme BAHons (African Languages) 65 BAHons (African Studies) 65 BAHons (Afrikaans) 65 BAHons (Anthropology)
More informationGovernment Gazette REPUBLIC OF SOUTH AFRICA. AIDS HELPLINE: 0800-123-22 Prevention is the cure
Please note that most Acts are published in English and another South African official language. Currently we only have capacity to publish the English versions. This means that this document will only
More informationThe information in this report is confidential. So keep this report in a safe place!
Bram Voorbeeld About this Bridge 360 report 2 CONTENT About this Bridge 360 report... 2 Introduction to the Bridge 360... 3 About the Bridge 360 Profile...4 Bridge Behaviour Profile-Directing...6 Bridge
More informationA Systematic Approach to Enterprise Risk Management
A Systematic Approach to Enterprise Risk Management by Nicolas James Benjamin Department of Industrial Engineering Stellenbosch University Supervisors: Prof. C.J. Fourie and Dr. L. Louw Thesis submitted
More informationUnderstanding female consumers risks perception for apparel purchasing on the Internet
ISSN 0378-5254 Journal of Family Ecology and Consumer Sciences, Vol 35, 2007 Understanding female consumers risks perception for apparel purchasing on the Internet Bertha Jacobs and Helena M de Klerk Opsomming
More informationQuality Customer Information Management in the Financial Services Industry: A CASE STUDY. George Francois Malan
Quality Customer Information Management in the Financial Services Industry: A CASE STUDY George Francois Malan Assignment Philosophy submitted in partial fulfillment of the requirements for the degree
More informationPERCEPTIONS OF TUTORS AND STUDENT NURSES ON FACTORS THAT INFLUENCE ACADEMIC PERFORMANCE AT A NURSING COLLEGE
PERCEPTIONS OF TUTORS AND STUDENT NURSES ON FACTORS THAT INFLUENCE ACADEMIC PERFORMANCE AT A NURSING COLLEGE BY MOTLATSI GEORGE JAFTA PERCEPTIONS OF TUTORS AND STUDENT NURSES ON FACTORS THAT INFLUENCE
More informationINTERPRETING WITHIN THE WESTERN CAPE HEALTH CARE SECTOR: A DESCRIPTIVE OVERVIEW
INTERPRETING WITHIN THE WESTERN CAPE HEALTH CARE SECTOR: A DESCRIPTIVE OVERVIEW Bernice Saulse Thesis presented in partial fulfilment of the requirements for the degree of Master of Philosophy at Stellenbosch
More informationIP-NBM. Copyright Capgemini 2012. All Rights Reserved
IP-NBM 1 De bescheidenheid van een schaker 2 Maar wat betekent dat nu 3 De drie elementen richting onsterfelijkheid Genomics Artifical Intelligence (nano)robotics 4 De impact van automatisering en robotisering
More informationA South African Perspective on User-Created Content in Cloud Computing: A Copyright Conundrum. Mignon Hauman (2007053438)
A South African Perspective on User-Created Content in Cloud Computing: A Copyright Conundrum Mignon Hauman (2007053438) Dissertation presented in fulfilment of the requirements for the degree of Master
More informationA Health Systems Engineering Approach to Meeting the Demand for Skilled Foetal Ultrasound Services in the Boland/Overberg Public Health District
A Health Systems Engineering Approach to Meeting the Demand for Skilled Foetal Ultrasound Services in the Boland/Overberg Public Health District by Nina Uys 14428423 The final year project is presented
More informationTHE DEVELOPMENT OF AN INTEGRATED SUPPLY CHAIN COMPETENCY MODEL
THE DEVELOPMENT OF AN INTEGRATED SUPPLY CHAIN COMPETENCY MODEL by Willem Wouter Cilliers Dissertation presented for the Degree Doctor of Philosophy (Logistics) at the University of Stellenbosch Supervisor:
More informationDEPARTEMENT SIVIELE INGENIEURSWESE DEPARTMENT OF CIVIL ENGINEERING 9th Version 2014: 11/07/2014
DEPARTEMENT SIVIELE INGENIEURSWESE DEPARTMENT OF CIVIL ENGINEERING 9th Version 2014: 11/07/2014 NAGRAADSE STUDIES IN: SIVIELE INGENIEURSINFORMATIKA POSTGRADUATE STUDIES IN: CIVIL ENGINEERING INFORMATICS
More informationAdri Breed Vakgroep: Afrikaans en Nederlands, Skool vir Tale, Noordwes-Universiteit, Potchefstroom adri.breed@nwu.ac.za
708 Aan die en besig in Afrikaanse progressiwiteitskonstruksies: die ontstaan en ontwikkeling (1) Aan die and besig in Afrikaans progressive constructions: the origin and development (1) Adri Breed Vakgroep:
More informationTHE PRINCIPAL AS CURRICULUM LEADER DURING A TIME OF EDUCATIONAL CHANGE. SYBILL GERTRUDE OCTOBER HDE (HONS) B.Ed
THE PRINCIPAL AS CURRICULUM LEADER DURING A TIME OF EDUCATIONAL CHANGE SYBILL GERTRUDE OCTOBER HDE (HONS) B.Ed THESIS PRESENTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTER OF EDUCATION
More informationTHE GOVERNANCE OF SIGNIFICANT ENTERPRISE MOBILITY SECURITY RISKS
THE GOVERNANCE OF SIGNIFICANT ENTERPRISE MOBILITY SECURITY RISKS by Johanna Catherina Brand Thesis presented in partial fulfilment of the requirements for the degree of Master of Commerce (Computer Auditing)
More informationFaculty of Humanities
Faculty of Humanities POSTGRADUATE PROGRAMMES DEGREES v DIPLOMAS HONOURS DEGREE PROGRAMMES Name of programme BAHons (African Languages) 63 BAHons (African Studies) 63 BAHons (Afrikaans) 63 BAHons (Anthropology)
More information# 06 / 2014 Tel: 012-348-8855/8150; Fax: 086 657 7628, E-mail: anton@ccmedia.co.za
# 06 / 2014 Tel: 012-348-8855/8150; Fax: 086 657 7628, E-mail: anton@ccmedia.co.za Dear Colleagues / Geagte Kollegas 30 April 2014 Members must keep a lookout for ASAIPA s Member Questionnaire that will
More informationAN EVALUATION OF SOFTWARE PROJECT RISK MANAGEMENT IN SOUTH AFRICA
N EVLUTION OF SOFTWRE PROJECT RISK MNGEMENT IN SOUTH FRIC B. de Wet 1 & J.K. Visser 2 Department of Engineering and Technology Management Graduate School of Technology Management University of Pretoria,
More informationTHE SUPREME COURT OF APPEAL REPUBLIC OF SOUTH AFRICA JUDGMENT. SILTEK HOLDINGS (PTY) LTD (in liquidation) t/a WORKGROUP
THE SUPREME COURT OF APPEAL REPUBLIC OF SOUTH AFRICA JUDGMENT In the matter between: Case number: 081/08 No precedential significance SILTEK HOLDINGS (PTY) LTD (in liquidation) t/a WORKGROUP APPELLANT
More informationOpstel Assesseringsrubriek 50. 16 tot 19. 19½ tot 22. 6 tot 7. 7½ tot 8 4½ 4 3 2½ 2
Opstel Assesseringsrubriek 1% INHOUD EN BEPLANNING 32 PUNTE 2 32 KODE 9% 22½ 2 9% 19½ 22 9% 1 19 9% 13 1 3 39% 1 12½ 29% 9½ TAAL STYL EN 12 PUNTE 1 12 ½ 9½ 3½ STRUKTUUR PUNTE ½ 3 2½ 2 1½ 32 PUNTE TAAL
More information2. The fees appearing in the Schedule are applicable in respect of services rendered on or after 1 Apri12012 and Exclude VAT.
90 No.35212 GOVERNMENT GAZETTE, 5 APRIL 2012 No. 279 5 April 2012 COMPENSATION FOR OCCUPATIONAL INJURIES AND DISEASES ACT, 1993 (ACT NO. 130 OF 1993), AS AMENDED ANNUAL INCREASE IN MEDICAL TARIFFS FOR
More informationADDRESSING THE INCREMENTAL RISKS ASSOCIATED WITH SOCIAL MEDIA BY USING THE COBIT 5 CONTROL FRAMEWORK
ADDRESSING THE INCREMENTAL RISKS ASSOCIATED WITH SOCIAL MEDIA BY USING THE COBIT 5 CONTROL FRAMEWORK By Petro Gerber Thesis presented in partial fulfilment of the requirements for the degree of Master
More informationJACOBUS ADRIAAN RUPPING. Thesis presented in partial fulfilment of the requirements for the degree. MAcc (Taxation) of the
Determining to what extent the money-lender test needs to be satisfied in the context of South African investment holding companies, focusing on the requirements of section 11(a) and 24J(2) of the Income
More informationTHE CONSTRUCTION PROJECT MANAGER AS COMMUNICATOR IN THE PROPERTY DEVELOPMENT AND CONSTRUCTION INDUSTRIES. Benita Gertruida Zulch
THE CONSTRUCTION PROJECT MANAGER AS COMMUNICATOR IN THE PROPERTY DEVELOPMENT AND CONSTRUCTION INDUSTRIES Benita Gertruida Zulch A thesis submitted in fulfilling the requirements for the Degree Philosophiae
More informationShopper Marketing Model: case Chocomel Hot. Eric van Blanken 20th October 2009
Shopper Marketing Model: case Chocomel Hot Eric van Blanken 20th October 2009 Introduction Chocomel Hot out-of-home: hot consumption > cold consumption 2004: launch of the Chocomel Hot machine for out-of-home
More informationUniversity of Pretoria, South Africa corro@up.ac.za, alice.chan@up.ac.za ABSTRACT
AN EMPIRICAL STUDY OF FACTORS AND COGNISANT MEASURES FOR PROJECT QUALITY IN THE DESIGN PHASE: A CASE OF BUILDING PROJECTS IN THE DEPARTMENT OF BUILDING AND ENGINEERING SERVICES OF BOTSWANA E.N.D. Dodoo
More informationTHE APPLICATION OF SPORT PSYCHOLOGY PRINCIPLES IN THE WORK PLACE
THE APPLICATION OF SPORT PSYCHOLOGY PRINCIPLES IN THE WORK PLACE Dianthea Bruintjies Thesis presented for the Degree of Master in Sport Science at Stellenbosch University March 2007 Study leader: Professor
More informationCMY 117 SEMESTERTOETS 2 / SEMESTER TEST 2
DEPARTEMENT CHEMIE DEPARTMENT OF CHEMISTRY CMY 117 SEMESTERTOETS 2 / SEMESTER TEST 2 DATUM / DATE: 13 May / Mei 2013 PUNTE / MARKS: 100 TYD / TIME: 3 ure / hours Afdeling A / Section A: 40 Afdeling B /
More informationDECISIONAL INVOLVEMENT OF REGISTERED NURSES IN A TERTIARY HOSPITAL IN SAUDI ARABIA
DECISIONAL INVOLVEMENT OF REGISTERED NURSES IN A TERTIARY HOSPITAL IN SAUDI ARABIA by Tracy Schoombie Thesis presented in fulfilment of the requirements for the degree of Master in Nursing in the Faculty
More informationRhandzavanhu Harris Rikhotso
The challenges of Community Development Workers in the implementation of the Community Development Workers Programme in Makhado Local Municipality, Limpopo Province Rhandzavanhu Harris Rikhotso Thesis
More informationKnowledge Creation at the First Tier Level of the Supply Chain
Knowledge Creation at the First Tier Level of the Supply Chain an application of the SECI model LEWIS KAPLAN Thesis presented in partial fulfilment of the requirements for the degree of Master of Philosophy
More informationTHE LIVING STANDARDS MEASURE AS A MARKET SEGMENTATION TOOL FOR SELECTED RETAILERS
THE LIVING STANDARDS MEASURE AS A MARKET SEGMENTATION TOOL FOR SELECTED RETAILERS Nedia de Jager (B.COM., HONS. B.COM) Dissertation submitted in partial fulfillment of the requirements for the degree of
More informationTHE DEVELOPMENT AND EVALUATION OF A PARTIAL TALENT MANAGEMENT COMPETENCY MODEL. Anne-Marguerite Oehley
THE DEVELOPMENT AND EVALUATION OF A PARTIAL TALENT MANAGEMENT COMPETENCY MODEL. Anne-Marguerite Oehley Thesis presented in partial fulfilment of the requirements for the degree of Master of Arts at Stellenbosch
More informationTHE DEVELOPMENT OF COMPETITIVE INTELLIGENCE (CI) IN SOUTH AFRICA WITH SPECIAL REFERENCE TO THE CI PRACTICES IN A PHARMACEUTICAL COMPANY
THE DEVELOPMENT OF COMPETITIVE INTELLIGENCE (CI) IN SOUTH AFRICA WITH SPECIAL REFERENCE TO THE CI PRACTICES IN A PHARMACEUTICAL COMPANY MARIE-LUCE MULLER Hons. B.A. Dissertation submitted in fulfilment
More informationIN THE HIGH COURT OF SOUTH AFRICA (NORTH WEST DIVISION, MAHIKENG) JACOBUS WILLEM ADRIAAN NELL FRANZALL INSURANCE BROKERS CC JUDGMENT
IN THE HIGH COURT OF SOUTH AFRICA (NORTH WEST DIVISION, MAHIKENG) CASE NO.: 821/11 In the matter between: JACOBUS WILLEM ADRIAAN NELL PLAINTIFF and FRANZALL INSURANCE BROKERS CC DEFENDANT JUDGMENT 1 Landman
More informationTHE APPLICATION OF NECESSARY BUT NOT SUFFICIENT PRINCIPLES TO THE IMPLEMENTATION OF PRODUCT LIFECYCLE MANAGEMENT SOFTWARE
DEPARTMENT OF INDUSTRIAL ENGINEERING UNIVERSITY OF STELLENBOSCH THE APPLICATION OF NECESSARY BUT NOT SUFFICIENT PRINCIPLES TO THE IMPLEMENTATION OF PRODUCT LIFECYCLE MANAGEMENT SOFTWARE by Lizenka van
More informationANTECEDENTS INFLUENCING ESTATE PLANNING
ANTECEDENTS INFLUENCING ESTATE PLANNING by Cheryl Chanderman 29567132 Submitted in fulfilment of the requirements for the degree MAGISTER COMMERCII (TAXATION) in the FACULTY OF ECONOMIC AND MANAGEMENT
More informationTHE EFFECT OF THE CONSUMER PROTECTION ACT ON FRANCHISE AGREEMENTS
THE EFFECT OF THE CONSUMER PROTECTION ACT ON FRANCHISE AGREEMENTS by Burnadene du Plessis Submitted in partial fulfilment of the requirements for the degree Master of Law In the Faculty of Law, University
More information. Ons moes vra hoe die wetenskap aangewend kan word om reg te stel wat verkeerd geloop het.
1 Goeienaand, dames en here. Hoop aan die werk Viering van die HOOP Projek, 11 April 2012, Konservatorium, Universiteit Stellenbosch (US) Toespraak deur prof H Russel Botman, rektor en visekanselier van
More informationA THEORETICAL FRAMEWORK FOR THE ONLINE CONSUMER RESPONSE PROCESS JANETTE HANEKOM. submitted in fulfilment of the requirements for the degree of
A THEORETICAL FRAMEWORK FOR THE ONLINE CONSUMER RESPONSE PROCESS by JANETTE HANEKOM submitted in fulfilment of the requirements for the degree of MASTER OF ARTS in the subject COMMUNICATION at the UNIVERSITY
More information