MICROSOFT DYNAMICS NAV SERVICES & SOLUTIONS

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2 You may be getting started and looking for a new system, have outgrown your existing software or feel your current implementation or support service could be improved. Whatever stage you are at in considering Dynamics NAV, our consultants will work with you to understand your requirements, review your current processes and systems and offer solutions that will benefit your business and help you get the most out of Dynamics NAV. CONSULTANCY & ADVICE Talon s consultancy service provides advice and assistance in all aspects of Dynamics NAV. Our expertise lies not just in the software features but in making sure a solution is a good fit for your business and can map to your specific requirements. Our aim is always to take time and cost out of your business processes, improve your operational efficiencies and support your development. All our consultants are highly qualified with in-depth Dynamics NAV experience and industry knowledge including extensive experience in food services, manufacturing and logistics/supply chain. They come from both technical and accounting backgrounds and their experience encompasses every version of the software. 2

3 CONSULTANCY Advice and consultancy to grow your business, backed by 25 years experience in financial software. OUR SERVICES Formed in 1990, Talon is one of the UK s most experienced Dynamics NAV partners offering expert assistance in all areas of Dynamics NAV. As an IT solutions company Talon has a wide skills base with expertise in infrastructure, Office 365, SharePoint, Microsoft Dynamics CRM and.net and web development. This means we can support an implementation from start to finish, integrate Dynamics NAV with other applications or work knowledgeably with your IT team or partners. IMPLEMENTATION Full end-to-end service from requirements gathering to deployment and ongoing support. UPGRADES Upgrade any previous version to the current version and gain a much more user friendly application with added functionality. DEVELOPMENT Extend and customise Dynamics NAV to address your specific needs and work with your business processes. 3

4 REPORT WRITING Improve decision making with our report writing and analysis services. INTEGRATION Integrate with Microsoft applications including SharePoint, Dynamics CRM and Office 365 plus other third-party solutions. SUPPORT Comprehensive, flexible support packages for Dynamics NAV implementations of all sizes. TRAINING On-site or at our premises, gain the knowledge to maximise your investment in Dynamics NAV. PROJECT MANAGEMENT Using international methodologies like Microsoft s Sure Step and PRINCE2. 4

5 SHAREPOINT Enhance Dynamics NAV with the collaboration and connectivity tools SharePoint offers. OFFICE 365 Dynamics NAV provides a direct connection with Office 365, allowing you to drill COMPLEMENTARY MICROSOFT APPLICATIONS Dynamics NAV easily integrates with other business applications in the Microsoft platform. down, share and collaborate with your peers. DYNAMICS CRM Synchronise important customer account, product, sales order and invoice information with Microsoft s CRM solution. POWER BI Get more insight from Dynamics NAV - find and visualise data, share discoveries and collaborate in intuitive new ways. 5

6 SPINDLE PROFESSIONAL Award-winning document management software that provides a quick return on investment by allowing you to send customer accounts documents by . CONTINIA DOCUMENT CAPTURE Completely integrated into Dynamics NAV, Document Capture automatically takes data from a scanned document or pdf and puts it straight into the correct fields in Dynamics NAV. JET REPORTS ADD-ON SOLUTIONS Alongside our Dynamics NAV services Talon offer expertise in an extensive range of add-on solutions and applications that complement and enhance Dynamics NAV functionality. Empowers users to get the data they need, when they need it, in the format that works best for them through a suite of BI and reporting solutions. WISEFISH ERP software designed and developed solely for primary and value-added seafood processors, distributors, traders, and fishing operations. ON DYNAMICS Talon s add-on applications, which leverage many years of industry experience, to provide functionality that addresses everyday operational issues. Food Service - A fully integrated, business-wide solution for food service companies. Finance Return - A web-based app that allows users in remote offices enter cashbook transactions in Dynamics NAV. 6

7 SCOPE DEFINITION Clearly establish goals, timescales and budgets. ANALYSIS & DESIGN HOW WE ENGAGE Talon s implementation and upgrade methodology strives to create a balance between best practices in project management with a flexible and common sense process that can be adapted to implementations of various sizes and complexities. Evolved over many years, it takes inputs from internationally recognised methods like Microsoft s Sure Step implementation methodology for Dynamics projects and PRINCE2. Perform the detailed analysis and system design tasks. DEVELOPMENT Develop and then test software elements including new functionality. DEPLOYMENT Roll out the new infrastructure environment, deploy the new software and train users. LIVE OPERATION Use the new infrastructure and software in the live environment. Throughout the project duration a dedicated project manager is assigned to ensure informative communication with the customer and that the project remains on time and on budget. 7

8 Talon s experience can be summarised as follows: Specialised in finance and ERP solutions for 25 years A Microsoft certified partner who has worked with Dynamics NAV since 2001 Carried out in excess of 70 Dynamics NAV implementations from the straight-forward to complex stock ordering, manufacturing and logistics OUR EXPERIENCE Dynamics NAV is a highly functional product and requires knowledge and experience to get the most from your investment. Implemented every version of Dynamics NAV from Financials version v1.10 to the current version Upgraded every version of Dynamics NAV from version 2.0 to NAV 2013 Worked with a wide range of industries including manufacturing, distribution, professional services, food services and not-for-profit Overtime the projects we have undertaken have gradually increased in size, ensuring that our capabilities are soundly based on experience. 8

9 DYNAMICS NAV PROJECT MANAGERS The project manager s role is to ensure the project is delivered on time and to budget with a smooth implementation that achieves the customer s objectives to their satisfaction. With a detailed knowledge of both Dynamics NAV and our project management methodology, they will successfully drive the project from OUR TEAM Talon has a dedicated team of highly experienced project managers, consultants and developers who collectively have more than 60 years experience implementing, developing and supporting Dynamics NAV for our customers. start to finish. As the main point of contact for the customer they will ensure, through clear communication and the delivery of key project documentation, that the customer is kept fully up-to-date with the project activities and schedule. They are responsible for managing all aspects of the development and implementation of the project including status reports, issue tracking, change control, risk management and budgets. 9

10 DYNAMICS NAV CONSULTANTS A consultant works with our customers to gather requirements, understand business processes and suggests solutions and improvements. A key member of the implementation team they work closely with the project manager and development team and are involved in all aspects of implementing the solution through the entire project life cycle to go-live and on-going support. All our consultants are Microsoft certified specialists. All have many years experience implementing, developing and supporting Dynamics NAV. Alongside their experience working with Dynamics NAV our consultants have skills in accounting and finance, manufacturing, logistics, end-user training, SQL Reporting Services, Jet Reports and our other third party solutions. DYNAMICS NAV DEVELOPERS Our developers work on the technical elements of a project. Their role is to review the project requirements, decide on an overall approach and then develop the application solution within the Dynamics NAV and SQL Server environment. Working in collaboration with the project manager and consultants, they are responsible for designing, coding and testing the solution and then ensuring it is ready for deployment. They also work closely with our infrastructure team to make sure the right environment for development and testing are set up and maintained. With years of experience between them our developers bring to your project, not just technical ability, but creativity and design skills that lead to innovative solutions to issues of all sizes and complexity. 10

11 As a certified Microsoft partner for Dynamics NAV since 2001, Talon s support team has a wide-ranging set of competencies and experience which allow them to tackle issues of all types and sizes. With infrastructure, application and accounting skills, we can provide a more extensive support service than just Dynamics NAV expertise alone. We not only support our own implementations, but work with customers who felt their previous partner was not delivering the support they required. SUPPORT Dynamics NAV is a business critical application and needs high quality support from a source you can trust. We offer comprehensive, flexible and cost-effective support packages for implementations of all sizes and complexity. Support is available for both onpremise and cloud-based installations. A dedicated helpdesk and a Dynamics CRM case management system ensures that all issues are logged and our SLAs are met. Our helpdesk manager makes sure that support issues are being resolved satisfactorily. Issues are resolved through telephone, remote and on-site support. Our helpdesk can be contacted at and [email protected]. Additionally each customer is assigned a designated account manager who will be in regular contact. Your account manager is there to assist you to get the most from your NAV implementation as well as your other technology. 11

12 TALON BUSINESS SOLUTIONS Thomson House, 8 Minerva Way Glasgow, G3 8AU T E [email protected] 12