Mobile Self-Service Strategy Insurers Viewpoint

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2 Mobile Self-Service Strategy Insurers Viewpoint Session Number 575

3 Sundar Vallinayagam CEO Jarus Technologies

4 Jarus Technologies Policy Admin System Personal Lines Commercial Lines Farm lines Mobile Applications Agent app Policyholder app Internal apps Agent and customer self-service portals Award Customer Solution 2008 INNovator award Third Place Harleysville Ins. Automated commercial underwriting 2009 Model Carrier Award First Place Farmers Alliance Innovative architecture and middleware 2010 VIP Award Second Place Farmers Alliance Policy Administration System 2010 INNovator award Third Place Pacific Compensation Ins. Enterprise Integration 2011 IASA Best of the Show

5 Jarus Mobile Apps for Self service Customizable self-service apps for P&C, Life, Work Comp Support agent and insured features Native apps for IOS, Android and Windows Phone Launched in 2013 and used by several insurers Standardized Mobile API to integrate with backend Version 2.0 launched in 2014 is metadata driven Integrated strategy to deliver both responsive web portals and native apps Planned for summer 2015: Apple Pay support, Telematics

6 Donegal Insurance Group Mitch Walton Assistant Vice President, Information Systems Donegal Insurance Group

7 Donegal Insurance Group Donegal Profile Property and Casualty Insurance Personal and Commercial Lines Operating in 22 eastern and mid-western states Headquartered in Marietta, Pennsylvania 5 affiliate companies operating in our various regions $750M+ annual written premium Independent agency distribution

8 Donegal Insurance Group Donegal Mobile Strategy Launched app January 2014 Single PhoneGap app supporting Donegal and all affiliates Insured focus Make a Payment Report a Claim Find an Agent Affiliate apps October 2014 Launched separate apps for several affiliates to support corporate branding strategy

9 Donegal Insurance Group Donegal Mobile Strategy (con t) Mobile Phase 2 June 2015 Move to native ios and Android apps Agency focus View, print and Policy documents, ID cards, etc. More detail for policy, coverage and claims info Voice input for Report a Claim Agency reports, brochures, and incentives Push notifications (i.e. payment due) Google Wallet and Apple Passbook

10 Aon Affinity Trust Brahm Om Sharma Senior Director, Head of IT Aon Affinity Trust

11 Aon Affinity Trust Trust Profile Life and Disability Insurance Trust in numbers: Established Number of products - 14 (Life, Disability, Long Term Care, BOE) Life coverage - $140+ billion Premium - $500 million (approx.) Policies 400,000 (approx.) Annual refund - $140 million Annual refund checks 200,000 (approx.) Number of firms 5400 with 45K lives Type of products - group and individual products Comprehensive web portal for self-service

12 Aon Affinity Trust Trust Mobile Initiative for Self Service Key drivers Provide mobile self-service capability to our policyholders Understand technology, market trends and customer preferences Start with a small subset and add features on an incremental basis Key features Policy inquiry Account overview and policy details Mobile payments Address changes Features for next phase Quote, Beneficiary Changes Tax and Policy documents, Annual Refunds Push notifications, Additional payments gateways Approach and key considerations Reuse/leverage existing webservices Common registration and user management between mobile and portal Use of metadata framework for future flexibility and easier maintenance Secure architecture via OAuth 2.0 and Restful services

13 Donegal Insurance Group Scott Minkel Vice President, Director of Information Services United Fire Group

14 United Fire Group UFG Profile P&C, Life, Surety, and E&S Products Full complement of Personal and Commercial Lines of Business Operate in 43 states Headquartered in Cedar Rapids, Iowa Branch offices in California, Colorado, Louisiana, New Jersey, Pennsylvania and Texas 9 subsidiary companies operating across our various regions $804 M WP P&C, $264 M WP Life Independent agency distribution, 1200 P&C Agencies and 950 Life Agencies

15 United Fire Group UFG Mobile Strategy Life Agent App - May 2014 Client Search Client and Policy details Billing and Payment information Life Quick Quote Term products Whole Life products Publications and Company News United Life Contacts IOS and Android Support

16 United Fire Group UFG Mobile Strategy (con t) P&C Agent App July/Aug 2015 Client Search Policy, Claim and Billing Information View Insurance Documents Report a Claim Contacts P&C Insured App Dec 2015(?) View Insurance Documents Policy, Claim, Billing Inquiry Report a Claim Make a payment

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