Statement of Commitment to Our Members and to Our Community

Transcription

1 Statement of Commitment to Our Members and to Our Community People Helping People The Credit Union Philosophy

2 Clearview Federal Credit Union Statement of Commitment to Members and the Southwestern Pennsylvania Community (SWPA) As a member-owned, not-for-profit financial cooperative, we at Clearview Federal Credit Union are committed to our members. We will uphold our fundamental responsibility to actively serve people within our field of membership, and as appropriate, the communities in which they live. We will treat all members with respect and dignity and we will offer honest, fair deals to all members at all times. We will deliver a wide range of low-cost products and services to the diverse economic and social make-up of our members and potential members. And we will continually, in all facets of operations, demonstrate the value of membership in Clearview Federal Credit Union. We will monitor and communicate our services to members with transparency, so that members, potential members, legislators, regulators, and the community at large will understand and appreciate the unique role that member-owned financial cooperatives play in their lives. Throughout Clearview Federal Credit Union s strategic plan, we will put forth every effort to enable our members to become financially self-sufficient and successful. We will place high importance on consumer education and the teaching of financial thrift. This Statement of Commitment to Members is consistent with our Credit Union principles of Not for Profit, Not for Charity, but for Service and our philosophy of People Helping People. This statement represents good business practices that ensure the financial strength of our Credit Union on behalf of our members. Section I: Service to Members Clearview Federal Credit Union strives to offer services designed to improve the economic and social well being of all members from all socio-economic backgrounds and return financial value to those who participate in our member-owned financial cooperative. Current Products and Services that Help Improve the Economic and Social Well- Being of Members: Deposit Deposit accounts with no or low minimum balance requirements and some that pay dividends Specialty savings accounts (e.g. Christmas Club/Vacation Club/Member s Choice) with no minimum balance requirements that pay dividends Money Market accounts that pay dividends on a tiered schedule Savings and youth savings certificates that pay dividends Free Checking accounts with no minimum balance requirements, no monthly fees or per check fees and no limits on the number of checks written per month Page 2

3 Various forms of dividend earning checking accounts (e.g. Signature Checking and Clearview At Work Checking, Military and Advantage 50) Advantage 50 Checking for members ages 50 and over offering free and discounted services Military Checking that pays dividends to members serving in the armed forces Campus Checking for students Individual Retirement Accounts (IRAs) including Traditional, Roth and Education with minimum deposits as low as $5.00 Revocable and Irrevocable Trusts for minor age beneficiaries Health Saving Accounts (savings or checking) designed to help members save for medical expenses Lending Secured and unsecured loans including new and pre-owned vehicles, motorcycles, recreational vehicles, boats and airplanes with flexible terms and competitive rates Secured loans are great for members who have funds on deposit they wish to use as collateral or for members seeking to establish or re-establish credit Debt consolidation loans PowerLine Line of Credit is an unsecured line of credit that can be used for purchases, an emergency fund or overdraft protection Business loans including Business Term Loans, Small Business Administration (SBA) Loans, Commercial Real Estate Loans and Construction Loans Real Estate Lending including First Mortgages, Home Equity Loans and Lines of Credit and Land Loans Low-interest Visa Credit cards with no annual fee and low interest rates Better Choice Loan as a payday-loan alternative at competitive rates Service Direct deposit and payroll deduction services to enable members to easily and conveniently contribute to savings Debit cards with no annual fees Refunded ATM Surcharges with certain checking accounts Overdraft protection transfers from savings accounts and lines of credit to prevent bounced checks TellerPhone for touchtone telephone access to account information and transactions available 24/7 via a toll-free telephone number Free Online Banking for computer access to account information and transactions BillPayer services for quick and easy payment of bills Mobile Banking and Text Message Banking Apps for iphone and Android to check balances, transfer funds, pay bills, find Clearview branches and ATMs and more Yearly website access to TurboTax allowing tax preparation and tax return submittal at a reduced cost Page 3

4 Volunteer Income Tax Assistance (VITA) offering free tax preparation to low and moderate income members GAP Insurance to protect members automobile investments Borrower s Choice Loan Protection (loss of life, disability, and involuntary unemployment) to protect members families if the unexpected happens Notary service and signature guarantees provided at no cost to members Wire transfers, money orders, Visa gift cards and safe-deposit boxes available at minimal cost Long term care protection provided through CUNA Mutual Group Clearview Investment Advisors (CIA) located at Clearview FCU offers free annual financial analysis to members with no obligation Reward-based lending offering flexible terms, competitive rates and a variety of payment options. This program rewards members with good credit while allowing us to make loans at competitive rates to members with average and less-than-average credit Regularly conducted member surveys to measure member satisfaction, provide insights into potential new services and improve existing member services and products Convenience Online check reorders available View check copies through Online Banking Access to over 25,000 surcharge-free ATMs nationwide Clearview FCU owned ATMs for member convenience 24 hour access to accounts via ATMs 24/7 access to accounts via TellerPhone- Audio Response System CO-OP Shared Branching allowing for account access at multiple locations nationwide Fully staffed Phone Service Center providing personalized member service Direct link to credit report service on the Clearview FCU website for consumer education Online membership, loan and mortgage applications for members convenience DocuSign electronic loan document signing for faster loan processing E-statements available at no cost Electronic Credit Union (ecu) stations providing members free internet access in the branch Coin Counter providing bulk coin counting in select branches Redemption of U.S. Savings Bonds My Deposit remote deposit service Mobile & Text Message Banking Apps FinanceWorks TM Page 4

5 Satisfaction NCUA federally insured up to $250,000 for savings. IRAs are insured separately up to $250,000 First-time borrower discounts Relationship pricing Money can be wired to or from Clearview to conveniently obtain funds anywhere Section II: Member Education Clearview Federal Credit Union is committed to member and consumer financial education. In addition, we are committed to educating members and consumers alike about credit union uniqueness, philosophy and values. Current Structure that Supports Member Education and Advocacy: Seminars Home buying seminars for first-time home buyers to explain the process Personal finance and money management seminars Clearview Investment Advisors educational seminars (e.g. Investing for Your Retirement, Investing for Educational Purposes, Women and Investing, Long Term Care Insurance) Identity theft seminars Online Clearview Federal Credit Union website with financial calculators and educational material Website designed to aid members with auto pricing guides, financial calculators and savings and loan rates Links to Googolplex resources providing financial education to youth Home & Family Finance Resource Center one stop financial information center Newsletters Newsletters published specifically for young savers (Nest Egg News) and teenagers (Teen Cents) Clear Connection newsletter contains information for 18 and older members Vantage Point newsletter contains information important to members age 49 and older Joint Venture contains information for business owners and Clearview At Work Partners Events Informational Clearview booth at trade shows and community events On-site visits to Clearview At Work Partners by Clearview financial experts Annual membership meeting held to encourage members to meet the Board of Directors and Management Team and to stay informed on Clearview projects and plans Page 5

6 Programs GreenPath Debt Solutions financial assistance program helping members regain control of their finances Information Auto center with links to NADA guides on our website Statement inserts to educate members, remind them of upcoming events and introduce them to new services Literature racks in branches with informational product and service brochures On-hold messages with informational content on products, services and upcoming events Lobby video with Clearview programmed educational content Library of financial education material available on the Clearview Federal Credit Union website Small Business Resource Center (online) that provides guidelines, checklists, and practical information addressing important issues businesses face Section III: Involvement/Governance Clearview Federal Credit Union will endeavor to preserve credit union democratic principles, including demographic representation and volunteer participation in credit union activities. Current Programs and Initiatives that support Involvement/Governance: Annual attendance at the Government Affairs Conference by CEO and Chairman of the Board Volunteer Board of Directors who serve on many committees aimed at encouraging member participation Volunteer Supervisory Committee appointed by the Board of Directors Annual Membership meeting used to promote credit union participation and philosophy is advertised in the monthly and quarterly newsletters Clearview promotes member involvement in Board elections and political endeavors through monthly and quarterly newsletters Clearview employees currently have involvement with the Beaver Valley Chapter of Credit Unions, the Board of Directors of Pennsylvania Credit Union Service Centers (PACUSC), the ibelong Steering Committee, Board of Directors of the Mon Valley Chapter of Credit Unions, the Pittsburgh Chapter of Credit Unions Board of Directors, Greensburg Chapter of Credit Unions, Allegheny-Kiski Valley Chapter of Credit Unions and the Government Affairs Committee (GAC) of the Pennsylvania Credit Union Association (PCUA) Board members attend Pennsylvania Credit Union Association (PCUA) Institute for New Directors Local politicians invited to ribbon cuttings of new branches and to tour Clearview facilities Clearview employees attend Chamber of Commerce Economic Forum & Legislative Receptions throughout the year Page 6

7 Clearview participates annually in Project ZipCode Clearview frequently sponsors a young Clearview employee in the Credit Union Youth Ambassador contest Clearview offers financial support to Credit Union House Visit newly elected Congressional representatives and educate them on credit union differences and issues Attend the Annual State Convention hosted by the Pennsylvania Credit Union Association Continue involvement in Chamber of Commerce organizations located throughout the Southwestern PA area Section IV: Diversity Clearview Federal Credit Union recognizes the value of demographic diversity in staff as well as in volunteers and will strive to bring people of diverse backgrounds and experiences into leadership and other roles at the Credit Union. Clearview Federal Credit Union s community field of membership includes a large percentage of residents classified as underserved (meaning they have limited access to financial institutions) and it is the Credit Union s goal to provide products, services and programs that will benefit these residents and the entire community. Current Initiatives that Promote Diversity: Member market segmentation using demographics available through Harland Financial Solutions Marketing Customer Information Files (MCIF) Equal Employment Opportunity used to fill vacancies Equal Housing Lender making mortgages available to all members Bi-lingual ATMs available to members Member surveys conducted semiannually by Raddon Financial Group Preferred hiring of bi-lingual Phone Service Center representative and Business Development representative Section V: Commitment to the Credit Union Movement and other Cooperative Activities Clearview Federal Credit Union will work to build and strengthen our unique credit union movement by providing financial and in-kind resources to others within the credit union community and by actively advocating the credit union difference at all levels of government and in other appropriate public forums. In addition, Clearview Federal Credit Union will participate in local, state and national cooperative activities as appropriate and will strive to build and strengthen relationships with other sectors of the national cooperative movement. Current Activities that Support the Credit Union Movement: Clearview is a member of the following organizations: Page 7

8 Pennsylvania Credit Union Association Allegheny-Kiski Valley Chapter of Credit Unions Beaver Valley Chapter of Credit Unions Greensburg Chapter of Credit Unions Monongahela Valley Chapter of Credit Unions Pittsburgh Chapter of Credit Unions Credit Union National Association Pittsburgh Chamber of Commerce Local Chambers of Commerce PA Credit Union Association Credit Union Defense Fund CUNA Councils to include Marketing, Human Resources, Technology, Lending and Chief Financial Officer Credit Union Shared Service Center Network that provides cash services to members on a national basis Member of several credit union cooperative ATM networks providing cash to members surcharge-free nationwide Other Activities Include: Annually budgeted and approved donations Celebrate International Credit Union Week and Credit Union Youth Week ibelong program donation Corporate Recognition Awards - Desjardins Financial Education Award, Communications Award for Best Annual Report and Best Newsletter and a Pittsburgh Post-Gazette Best Workplace honoree Employees work in political campaigns for politicians who support credit union issues Participation with Pennsylvania Credit Union Association (PCUA) to sponsor local advertisements of Credit Union Shared Service Center (CUSC) network Credit Union awareness campaigns ongoing in local media outlets informing residents about credit unions Section VI: Public Service/Corporate Citizenship Clearview Federal Credit Union strives to be an active partner in our community through direct financial support or other in-kind contributions to worthwhile local organizations and by participating in public service activities. We recognize that practicing good Corporate Citizenship supports the Credit Union Philosophy of People Helping People. Furthermore, it will help raise the overall level of social and economic well being of those in our community, help to strengthen ties within the community and better position us to reach out and serve as only credit unions can those people in greatest need of affordable financial services. Community/Field of Membership Groups Currently Receiving Financial or Other In- Kind Support and Current Public Service Activities: Page 8

9 American Cancer Society Lee National Denim Day American Diabetes Association American Heart Association American Legion Beaver County Association for the Blind Beaver County Association of Realtors Golf Tournament Beaver Valley Intermediate Unit Big Brothers and Big Sisters Boy Scouts of America Community Care Connections of Butler County Center Township Theater Central Blood Bank - Credit Union Sponsored Blood Drives four times per year Colon Cancer Foundation Coraopolis VFW Education Partnership Epilepsy Foundation of Western & Central PA Flight 93 National Memorial Friends of the Riverfront Girl Scouts Gold Wings (Retired Flight Attendants Association) Irish Society for Education and Charity Juvenile Diabetes Research Foundation KDKA Turkey Fund Lions Club Local food pantries Local libraries Local schools Lower Burrell Police Department Needy Family Program Little League Teams Local Volunteer Fire Department Make-a-Wish Foundation March of Dimes Mars Home for Youth McGuire Memorial Fund Montour Trail - Airport Moon Area High School Blast Off (School sponsored after prom program) Noah s Ark Community Center Network of Hope Odyssey of the Mind Ohio Valley General Hospital Golf Tournament Operation: Troop Appreciation Operation Warmth - Aliquippa Parents in Toto - Autism PCUA Foundation PCUA Golf Tournament Page 9

10 Pennsylvania Free Enterprise Week Pitt Points for Pediatrics Benefits juvenile illnesses Pittsburgh Chapter of Credit Union s Golf Tournament Political Action Fund Pittsburgh St. Patrick s Day Parade Retired Customer Service Managers Association Salvation Army Saturday Afternoon Bowlers (Down s Syndrome League) Sewickley YMCA Special Olympics St. Barnabas St. Patrick s Day Parade - Pittsburgh Soaring Eagles Retired Pilots Association South Hills Chorale Sweetwater Center for the Arts Sto-Rox Meals on Wheels The Children s Institute of Pittsburgh Toys for Tots Variety the Children s Charity Valley Point Family YMCA Washington County Hospital Foundation Washington County Manufacturers Assoc. Golf Tournament Washington City Mission Wesley Spectrum Services Women s Shelter of Beaver County People Helping People The Credit Union Philosophy Page 10