Date: 10 October Policy Reference: BREA04XE01. Mr Finlay Brawn The Breastfeeding Network Studio 206 Embroidery Mill Seddhill Paisley PA1 1TJ

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1 Date: 10 October 2014 Mr Finlay Brawn The Breastfeeding Network Studio 206 Embroidery Mill Seddhill Paisley PA1 1TJ Renewing Your Charities and Hospices Insurance Dear Finlay, Towergate puts itself at the heart of what s important to you. As an insurance specialist we work hard to know our customers better than anyone else and I hope you have been happy with your policy and the relevant and personal service we provide. Your Charities and Hospices insurance is due for renewal on 29/10/ and we d like to invite you to accept cover for another 12 months. Providing you with a clear breakdown of what you are paying for is important to us. You will find this on the reverse of this page in the Your Insurance Policy box - this includes any additional products you may have selected as part of your cover. With effect from your renewal your Charities and Hospices is now underwritten by Zurich Insurance PLC, other than changes to the complaints procedure, due to the changes in insurer the terms and conditions of the policy remain unchanged. Should you choose to accept this renewal, your policy will be renewed with the same terms, sums insured, and excesses that you ve enjoyed for the last 12 months and you can find those under Your Insurance Requirements and Our Recommendation section, also over the page. It s important we know that this still meets your needs, because we want you to remain our customer for many years. So please, before your renewal date and to enable us to renew your policy: Policy Reference: BREA04XE01 Insurer: Zurich Insurance Plc Policy No: MIA5924 Expiry Date: 29/10/2014 The total cost for your policy is: Contact Us About Us Towergate Insurance arranges products for Medical, General Practice and Complementary Therapists, Dental and Veterinary Professionals, Nurseries and Care Homes, Charities including Hospices, and Schools and Academies. We have been arranging insurance for over 100 years and our knowledgeable staff work to develop the best protection for you. Call us and let us know that you ve reviewed the policy details I have provided and are happy to continue. Let us know how you d like to pay for your cover. Direct Debit is easy to set up if you d like to spread the annual cost.we are ready and waiting for your call Opening Hours Monday Friday 9:00am 5:00pm Yours sincerely, Leane Simmons Assistant Underwriter Charity and Corporate Team Towergate Insurance is a trading name of Towergate Underwriting Group Limited. Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 1

2 Towergate Insurance is a trading name of Towergate Underwriting Group Limited. Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 2

3 Your Insurance Policy Insurer: Zurich Insurance Plc Premium* Customer Service Charge Total If you wish to pay by direct debit the monthly amount is over 10 months, subject to an instalment charge of at 7.50%, APR 14.40%, total amount payable *all premiums include Insurance Premium Tax at 6% Your Insurance Requirements and Our Recommendation We recommend Charities and Hospices Insurance because the combination of cover, terms and conditions meet your insurance requirements as set out in your Demands and Needs statement below. The Insurer(s) has(ve) been selected on the basis of the product features they provide, their knowledge of similar risks and claims paying ability. Please make one final check that your sums insured/limits of indemnity are adequate as claims payments could be affected if any sums insured are too low. Your Demands and Needs Insurer: Zurich Insurance Plc Please refer to enclosed schedule for full details Special Conditions / Limitations Requirements we have not met What s Changed? None None There have been no significant changes, please ensure that you carefully read all documentation IMPORTANT - For the full wordings of special conditions, exclusions, limitations and all other conditions, please refer to the Policy Document and Schedule. Most policies contain certain conditions, sometimes called warranties or subjectivities. Failure to comply with a condition of your policy can result in a claim not being paid, or only part paid. The Insurer cannot only reject your claim but in certain circumstances void the policy as a whole. Duty of Disclosure It is your responsibility to provide complete and accurate information to insurers when you take out an insurance policy, throughout the life of your policy and when you renew your insurance. It is important that all statements you make on proposal forms, claim forms and other documents are full and accurate. Please note that if you fail to disclose any material information to your insurers, this could invalidate your insurance and could mean that, part or all of, a claim may not be paid. An example of such disclosure would be any changes to the Sums Insured or the Charity s activities Our Insurance placement approach For the following insurance(s) that you have/will be quoted for, we have/will select your insurance policy/policies from a range of insurers. For the following insurance(s), that you have/will be quoted for, we offer you a Towergate Insurance is a trading name of Towergate Underwriting Group Limited. Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 3

4 policy/policies from a limited number of selected insurance companies. On request, we will give you a list of these. For the following insurance(s), that you have/will be quoted for, we have only offered you a policy/policies from one insurance company. For the following insurance(s) we have used another broker to help us place your cover. For the following insurance(s) we have used another part of the Towergate Group of companies, who act as an agent of the insurer. The following information is in relation to the insurance(s) we have arranged. Sourcing a suitable policy Placing the insurance In the event of a claim We act as your agent We act as agent of the insurance company We act as your agent We act as agent of the insurance company We act as your agent We act as agent of the insurance company How to Pay There are several, easy ways to pay for your premium: Charities and Hospices Insurance Direct Debit Debit or Credit Card Direct Bank Transfer If you wish to pay by direct debit you can set up your direct debit in one simple phone call. Call us and we will arrange this for you with our third party finance provider - Premium Credit Limited (PCL). They will then (subject to acceptance) send you a letter which will include confirmation of your monthly instalment scheme along with a credit agreement. It is imperative you return this credit agreement or acknowledge the agreement online. Full details of how to do this can be found in your welcome letter from PCL. If you wish to pay in one up-front payment by credit card, please note all credit card transactions under 500 are subject to a 5 charge. All credit card payments over 500 are subject to a 2% charge. No charge is made for payment by debit card. Paying by direct bank transfer is easy and means you don t incur any additional charges. Please send your payment to our client bank account: Bank: Royal bank of Scotland Sort Code: Account Number: Account Name: Towergate Underwriting Group Limited Please ensure that you include the reference BREA04XE01 in your payment details to identify your payment to us. Cheque Please make your cheques payable to Towergate MIA and send it to Dept. 83, Towergate, 5 Airport West, Lancaster Way, Yeadon, Leeds, LS19 7ZA. Please ensure that you write the reference BREA04XE01 on the back of your cheque to identify your payment to us Documents Enclosed Policy Schedule This details the basis of your insurance quotation including property insured, sections covered, sums insured, excesses and any endorsements that apply. Towergate Insurance is a trading name of Towergate Underwriting Group Limited. Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 4

5 Important Information Document & Terms of Business Policy Summary By taking out this insurance policy you are entering into a contract with us. This document provides the terms and conditions between you and us, information about us, our services and costs, your rights and how to exercise them. This details the Insurer s policy wording. IMPORTANT: Please ensure you read all documentation and contact us immediately should you have any queries Towergate Insurance is a trading name of Towergate Underwriting Group Limited. Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 5

6 The Breastfeeding Network Studio 206 Embroidery Mill Seddhill Paisley PA1 1TJ INVOICE Reason for Issue Renewal Client Name The Breastfeeding Network Policy Number MIA5924 Policy Reference BREA04XE01 Effective Date 29/10/2014 Expiry Date 28/10/2015 Premium Insurance Premium Tax Customer Service Charge Total If you wish to pay by direct debit the monthly amount is over 10 months, subject to an instalment charge of at 7.50%, APR 14.40%, total amount payable How to Pay There are several, easy ways to pay for your premium: Direct Debit Debit or Credit Card Direct Bank Transfer You can set up your direct debit in one simple phone call. Call us and we will arrange this for you with our third party finance provider - Premium Credit Limited (PCL). They will then (subject to acceptance) send you a letter which will include confirmation of your monthly instalment scheme along with a credit agreement. It is imperative you return this credit agreement or acknowledge the agreement online. Full details of how to do this can be found in your welcome letter from PCL. If you wish to pay in one up-front payment by credit card, please note all credit card transactions under 500 are subject to up to a 10 charge. All credit card payments over 500 are subject to up to a 2% charge. No charge is made for payment by debit card. Paying by direct bank transfer is easy and means you don t incur any additional charges. Please send your payment to our client bank account: Bank: Royal bank of Scotland Sort Code: Account Number: Account Name: Towergate Underwriting Group Limited Cheque Please ensure that you include the reference BREA04XE01 in your payment details to identify your payment to us. Please make your cheques payable to Towergate MIA and send it to Dept. 83, Towergate, 5 Airport West, Lancaster Way, Yeadon, Leeds, LS19 7ZA Towergate Insurance is a trading name of Towergate Underwriting Group Limited. Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 6

7 Charities and Hospices Insurance Renewal Schedule Client Reference Policy Number Insured BREA04XE01 MIA5924 The Breastfeeding Network Business Description As Per Special Memorandum 1 Postal Address Studio 206, Embroidery Mill, Seddhill, Paisley, PA1 1TJ From To Period of Insurance 29/10/ /10/2015 Both dates inclusive Premium Insurance Premium Tax at 6%, and VAT where applicable Gross Premium Print Date 10 October 2014 In the event of you having to make a claim, we provide a number of help-lines which will be able to provide advice and support Towergate MIA Claims Team Legal Expenses Claims Legal Expenses Helpline Legal Expenses Counselling Service Loss Recovery The Schedule forms part of your policy and should be read together with your policy booklet. If the information in this schedule is incorrect, incomplete or if the insurance does not meet with your requirements please contact us. Arranged by Towergate MIA, Kings Court, London Road, Stevenage, Herts, SG1 2GA and underwritten by the following insurers; Novae Underwriting Ltd underwriting for certain underwriters at Lloyd s in respect of Malpractice, Charity Trustees Indemnity and Professional Indemnity cover. Aviva Insurance UK Limited in respect of Engineering and Computer Breakdown cover DAS Legal Expenses Insurance Company Ltd in respect of Legal Expenses Cover AXA UK Insurance PLC in respect of Motor cover Loss Recovery is administered by Lorega Ltd and underwritten by Lloyds of London Syndicate 510 Zurich Insurance plc in respect of all other covers. Towergate Insurance is a trading name of Towergate Underwriting Group Limited. Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 7

8 Sections Selected: The sections apply where stated as Insured Section Insured / Not Insured LTU Applicable Section A Property Damage Insured No Section B Theft Insured No Section C Business Interruption Insured No Section D Money & Assault Not Insured Not Insured Section E Glass Not Insured Not Insured Section F Goods in Transit Not Insured Not Insured Section G Employers Liability Insured No Section H Public & Products Liability Insured No Section I Commercial Legal Protection Insured Not Available Section J Professional Indemnity Not Insured Not Insured Section K Charity Trustee Liability Not Insured Not Insured Section L Personal Accident Not Insured Not Insured Section L Travel Not Insured Not Insured Section M Engineering Not Insured Not Insured Section N Computer Breakdown Not Insured Not Insured Section O Fidelity Insurance Not Insured Not Insured Section P Malpractice Not Insured Not Insured Section Q Motor Not Insured Not Insured Section R Loss of Private Motor No Claims Bonus / Excess Not Insured Not Insured Section S Loss of Registration Not Insured Not Insured Section T Loss Recovery Insured Not Available Terrorism Not Insured Not Available Towergate Insurance is a trading name of Towergate Underwriting Group Limited. Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 8

9 Section A and Section B Property Damage and Theft Risk Address Studio 206, Embroidery Mill, Seddhill, Paisley, PA1 1TJ Construction of Property Insured Standard Construction Occupation of the Property Insured Office Description Declared Value Buildings Building(s) including landlord s fixtures and fittings therein and thereon, small outbuildings, extensions and annexes adjoining or communicating with the building to which the item relates to the boundary walls, gates and fences around pertaining thereto except where such property is more specifically insured. 0 Tenants Improvements Tenants alterations, improvements and decorations the Property of the Insured or for which they are responsible 0 Office Contents Furniture, Fixtures, Fittings and Utensils, the property of the Insured or held by the insured in trust for which the Insured is responsible. 2,585 Shop Contents Trade Fixtures, Fittings and Utensils, the property of the Insured or held by the Insured in trust for which the Insured is responsible 0 Computers Computers, Visual Display Units, Keyboard and ancillary equipment 0 Machinery, Plant and All Other Contents Machinery, Plant and All Other Contents, the property of the Insured or held by the Insured in trust for which the insured is responsible including patients effects up to 3,000 any one patient 0 Sum Insured Stock Stock and Materials in trade, the property of the Insured or held by the Insured in trust or on commission for which the insured is responsible. 5,170 The following apply to the Property Damage section of the Policy Wording; SPECIAL CONTINGENCY applicable: Subsidence SPECIAL CONDITIONS applicable: None WARRANTIES applicable: None Excess: 150 Subsidence Excess: 1,000 The following apply to the Theft section of the Policy Wording; SPECIAL CONDITIONS applicable: 4 Minimum Security Excess: 150 Towergate Insurance is a trading name of Towergate Underwriting Group Limited. Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 9

10 Specified Items attaching to the Property Damage and Theft Sections Item Description Declared Value Excess Limit any one item Laptops covered anywhere in the United Kingdom 15, N/A Towergate Insurance is a trading name of Towergate Underwriting Group Limited. Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 10

11 Section C Business Interruption Option B All Risks Sum Insured Item Description Shops & Offices Others 1. Revenue Increased Cost of Working 250, Endorsement A Rent Receivable Endorsement B Additional Increased Cost of Working Endorsement C Additional Cost of Rent 0 0 Total Sum Insured 250,000 0 Maximum Indemnity Period 12 Months Months Special Extension Applicable A Subsidence Section G Employers Liability Limit of Indemnity 10,000,000 Description of Activities Wage Roll Clerical and Non-Manual 1,020,000 Manual 0 Other 0 Hospice at Home / Care in the Community 0 Section H Public and Products Liability Limit of Indemnity 5,000,000 Description of Activities Wageroll Hospice at Home / Care in the Community Products Liability Turnover excluding exports to USA and Canada 0 USA and Canada turnover 0 Special Endorsements applicable; A Excluding Exports to USA / Canada B Excluding the use of heat away from the Business Excess: 250 Turnover Towergate Insurance is a trading name of Towergate Underwriting Group Limited. Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 11

12 Section I Commercial Legal Protection Limit of Indemnity 250,000 Excess 0 Section T Loss Recovery Section 1: Cover provided under the Commercial Loss recovery Insurance In consideration of payment of the premium, this insurance indemnifies the Insured for the cost of Services in relation to a claim under Commercial Property or Business Interruption Insurance arranged by Towergate MIA for each property where you have purchased this cover as long as cover is provided for the loss and accepted by your insurer. Cover is subject to the full terms and conditions of the Master Certificate Number: BR1035/0101 (copy is available upon request). The Services include: Negotiation of the best possible settlement available under the terms of the policy. Personal attendance by the Scheme s appointed expert as soon as possible to ascertain the extent of the claim and liaise between the policy holder and Insurers. Meetings with Insurers of their Loss Adjusters to agree the scope of the claim. Negotiation of interim payments when deemed expedient. Co-ordination of builders, surveyors, decorators etc. as required. Fees payable to such parties will be at your own expense. Preparation of itemized schedules for submission to Insurers. (Expert independent valuations or opinions, if required, will be obtained at your own expense). Assistance in the preparation of loss of profits or increased costs of working claims in conjunction with your own Accountants and Auditors. Section 2: Conditions applicable to the Commercial Loss Recovery Insurance. The insurance operates following a claim under a property or business interruption insurance, arranged by Towergate MIA for each property where you have purchased this cover as long as cover is provided for the loss and accepted by your Insurer (see Exclusions hereunder). The scheme must be notified of a loss within 15 days of its occurrence and an itemized claim must not be submitted to Insurers without prior approval of the Scheme Administrator. The named Underwriters and / or the Scheme Administrators are entitled, having settled a claim, to claim and, if necessary, take proceedings to recover, at their expense and for their own benefit, but in the Insured s name, or the name of any other party insured under this policy, any payment or costs incurred under this policy. The insured or any other party insured under the policy will provide all necessary information and assistance in any such action. You must not appoint a Claims Negotiator without the Scheme Administrator s prior approval. Section 3: Exclusions applicable to the Commercial Loss Recovery Insurance The following are NOT covered: Claims under the policy excess of 5,000 Personal Injury claims Liability, Third Party and / or uninsured claims Engineering, motor, aviation and marine policy claims Subsidence claims Towergate Insurance is a trading name of Towergate Underwriting Group Limited. Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 12

13 Losses incurred outside mainland UK Special Memorandum Special Memorandum 1 - attaching to the Policy The Business Description of the Insured is fully described as follows: Charity providing information, advice and support on Breastfeeding and other related topics through website, telephone helplines and drop-in centres. Organise training courses and fundrasing activities. Special Memorandum 2 - attaching to the Business Interruption section of the Policy It is a condition precedent to the Insures' liability that the Insured is responsible for 20% of each and every claim as a result of Flood subject to a minimum contribution of 5,000. Subject otherwise to the terms, limits, conditions and exceptions of the Policy Towergate Insurance is a trading name of Towergate Underwriting Group Limited. Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 13

14 Certificate of Employers Liability Insurance (a) Policy Number 1.Name of policy holder 2. Date of commencement of Insurance policy 3. Date of expiry of insurance policy (Where required by regulation 5 of the Employers Liability (Compulsory Insurance) Regulations 2008 (the Regulations), a copy of this certificate must be displayed at all places where you employ persons covered by the policy or an electronic copy of the certificate must be retained and be reasonably accessible to each employee to whom it relates). MIA5924 The Breastfeeding Network 29/10/ /10/2015 Both dates inclusive We hereby certify that subject to paragraph 2: 1. The policy to which this certificate relates satisfies the requirements of the relevant law applicable in Great Britain, Northern Ireland, the Isle of Man, the Island of Jersey, the Island of Guernsey and the Island of Alderney (b) 2. (a) the minimum amount of cover provided by this policy is no less than 5 million (c) Signed on behalf of Zurich Insurance plc (Authorised Insurer) Signature Zurich Insurance plc A public limited company incorporated in Ireland Registration No Registered Office Zurich House, Ballsbridge Park, Dublin 4, Ireland. UK branch registered in England and Wales Registration No. BR 7985 UK Branch Head Office The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire, PO15 7JZ Authorised by the Central Bank of Ireland and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request These details can be checked on the FCA s Financial Conduct Register via their website or by contacting them on Our FCA Firm Reference Number is Stephen Lewis Chief Executive Officer Zurich Insurance plc, UK Branch Notes (a) Where the employer is a company to which regulation 3(2) of the Regulations applies, the certificate shall state in a prominent place, either that the policy covers the holding company and all its subsidiaries except any specifically excluded by name, or that the policy covers the holding company and only the named subsidiaries. (b) Specify applicable law as provided for in regulation 4(6) of the Regulations (c) See regulation 3(1) of the Regulations and delete whichever of paragraphs 2(a) or 2(b) does not apply. Where 2(b) is applicable, specify the amount of cover provided by the relevant policy. ZCL/12 (OFF A) 5/99 Towergate Insurance is a trading name of Towergate Underwriting Group Limited. Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 14

15 Mr Finlay Brawn The Breastfeeding Network Studio 206 Embroidery Mill Seddhill Paisley PA1 1TJ Date: 10 October 2014 Dear Finlay We are writing to confirm we act as Insurance Brokers to The Breastfeeding Network and that we have agreed Liability Insurance on their behalf, as detailed below:- Public / Products Liability Insurer Policy Number Period of Insurance Limit of Indemnity Zurich Insurance plc MIA /10/2014 to 28/10/2015 Both dates inclusive 5,000,000 any one claim and in the aggregate in the period of insurance for Products Liability This letter is issued as a matter of information only and confers no rights upon the recipient of this letter other than those provided by the policy. This letter does not amend, extend or alter the coverage afforded by the policy or policies as described herein. The insurance afforded by the policy described herein is subject to all terms, conditions, exceptions and limits of such policy. Yours faithfully Leane Simmons Assistant Underwriter Charity and Corporate Team Towergate Insurance is a trading name of Towergate Underwriting Group Limited. Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 15

16 Towergate Insurance is a trading name of Towergate Underwriting Group Limited. Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 16

17 Important Information and Commercial Terms of Business Contents Important Information Who are we regulated by? Are we covered by the Financial Services Compensation Scheme ( FSCS )? Complaints Our remuneration Our services Charges we make for our services Terms of Business Terms of Business ( Terms ) Fees in Lieu of Commission Your legal duty to disclose information to us and insurance companies Cancellation and Mid-Term Adjustments Our right to set off monies you owe us Information on our remuneration Insurer Solvency Limitation/Exclusion of Liability How to make a claim Terms of Payment Payment of premium using Third Party Instalment facilities Renewal of Policies How we hold your money Confidentiality and Data Protection No Waiver, Amendments and Our Right to Assign Governing Law Information regarding your Insurance Policies - General Companies Insured Description of Your Business Reasonable Precautions Property Insurance Material Damage Sums Insured Average Clause Gleeds Durden Professional Valuation Service Business Interruption Insurance Towergate Insurance is a trading name of Towergate Underwriting Group Limited. Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 17

18 Liability Insurance Liability Indemnity Limits The Employer s Liability (Compulsory Insurance) Regulation Motor Insurance The Motor Insurance Database (MID) Commercial IDD version 20 th June 2014 Towergate Insurance is a trading name of Towergate Underwriting Group Limited Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 18

19 Important Information 1 Who are we regulated by? The Financial Conduct Authority ( FCA ) is an independent watchdog that regulates financial services. We are authorised and regulated by them and you can check this on the Financial Services Register by visiting the FCA s website or by contacting the FCA on Our permitted activities are recommending insurance policies (and in cases where we do not give a recommendation we will tell you); arranging insurance cover; dealing as agent and assisting with the administration and performance of policies all in connection with general insurance. 2 Are we covered by the Financial Services Compensation Scheme ( FSCS )? Yes. You may be entitled to compensation from the scheme if we or your insurer cannot meet our obligations, depending on the circumstances of the claim. The FSCS does not apply to the following types of insurance: aircraft, ships, goods in transit, aircraft liability, ship s liability and credit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of any claim, without upper limit. For other classes, coverage is 90% of any claim without upper limit. Further information about compensation scheme arrangements is available from the FSCS at 3 Complaints Our objective is to provide a high standard of service to you at all times. However we recognise that things can go wrong occasionally and if this occurs we are committed to resolving matters promptly and fairly. If you wish to register a complaint please contact us: in writing, to the Managing Director at the address shown on the letter (or business card) that accompanies this document, or; by , using the address shown on the letter document (or business card) that accompanies this document, or; by telephone, using the number shown on the letter document (or business card) that accompanies this document, or; in person, at the address shown on the letter (or business card) that accompanies this document. In all cases please quote your policy number or other reference we have given you. If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service. Our Complaints Procedure is available upon request. 4 Our remuneration In good time, before the conclusion of each insurance contract, or upon renewal, we will remind you of your right to be informed of the level of commission we receive from underwriters. You are entitled, at any time, to request information regarding commission and other earnings we have received as a result of placing your insurance business. Towergate Insurance is a trading name of Towergate Underwriting Group Limited Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 19

20 5 Our services Our services may include advising you on your general insurance needs, arranging insurance cover with insurers to meet your requirements, issuing policy documentation to you in a timely manner and helping you with any ongoing changes you wish to make to your insurance. We may also help you make a claim against your policy. We will endeavour to ensure that the products or services we offer you match your stated requirements. We will seek to identify your insurance needs in reliance upon information which you provide to us. If we cannot match your requirements, we will explain the differences in the product or service we can offer you. If we cannot match all your requirements, we will seek to provide you with enough information so you can make an informed decision about your insurance. We will explain the main features of the products and services we offer you including details of the insurer, main details of cover and benefits, any unusual restrictions or exclusions, any significant conditions or obligations which you must meet and the period of cover. If you need extra time to consider the products or services we have offered you, we will endeavour to confirm: (a) how long you have to accept the insurance on the terms we have offered, and/or; (b) give you a written quote if you request one, including all the information we believe you need to make an informed decision, and/or; provide you with a sample policy if you ask for one. Where we are not providing advice or a recommendation we may ask you some questions to narrow down the selection of products we will provide details on. You will then need to make your own choice about how to proceed. 6 Charges we make for our services In addition to commission paid to us by insurers, we may charge a fee for our services (typically when you buy or renew a policy) however you will always be informed of any such charge before you purchase a policy. Our fees are non-refundable even if you cancel your policy. During the term of the policy we may charge up to 50 for issuing duplicate documents and up to 50 for changes to your policy. We may charge a fee for payments made with a credit card, up to 10 for transactions up to and including 500, and up to 4% of the transaction for amounts above 500. All fees are exclusive of any applicable tax that may be levied from time to time. In certain circumstances your insurer may repay part of your insurance premium(s) to us. This can occur where, for example, the risk covered by your policy is reduced or the policy itself is cancelled. Where the amount of the refunded premium is less than 10 (per policy) we will retain such amount, but where a mid-term adjustment or cancellation charge is made we will set it off against such charge. This paragraph does not affect any cancellation/refund rights which you may have. Towergate Insurance is a trading name of Towergate Underwriting Group Limited Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 20

21 Terms of Business 1 Terms of Business ( Terms ) In these Terms references to we or us are to the firm whose details are set out in the covering letter that accompanies these Terms. We recommend that for your own benefit and protection you should read these Terms carefully. These Terms constitute our standard client agreement upon which we intend to rely and will apply to our appointment by you and the services we will provide. If you do not understand any point please ask for further information. IN PARTICULAR we draw your attention to Section 4 and Section 8 of these Terms which relate to the amount you will receive if you cancel your policy, and the maximum amount we will be liable for in the event of our negligence. These Terms supersede all proposals, prior discussions and representations (whether oral or written) between us relating to our appointment as your agent in connection with the arranging and administration of your insurance. These Terms constitute an offer by us to act on your behalf in the arranging and administration of your insurance in the absence of any specific acceptance communicated to us by you (whether verbal or written) you are deemed to accept our offer to act for you on the basis of these Terms by conduct upon your instructing us to arrange, renew or otherwise act for you in connection with insurance matters. If you do not wish to be bound by these Terms then you should not instruct us to arrange, renew or otherwise deal with your insurance needs. 2 Fees in Lieu of Commission This paragraph applies where we have, as an alternative to commission, agreed to charge fees in lieu ( FIL ). Where we have agreed to charge a FIL the services which we shall perform shall be set out in a separate service summary ( Service Summary ). Any commission which we receive which is directly connected with the insurances placed by us on your behalf will be retained by us and set off against the FIL and any other amounts from time to time due and payable by you under this Agreement. Unless otherwise agreed by us the FIL will cover the period set out in the Service Summary. The FIL is calculated by reference to the full term of insurance policy or policies arranged for you. Unless we agree otherwise no refund of any FIL or other remuneration shall be payable in the event that (for whatever reason) the actual period of insurance is less than the full term or you terminate this Agreement before the expiry of any policy arranged by us on your behalf. In the event that, as a consequence of any insurance being for less than the full term, or your termination of this Agreement, we are obliged to refund any commission which has been paid to us and retained by us in lieu of all or part of the FIL we reserve the right to charge you for the amount of commission refunded. We reserve the right to charge fees in addition to the FIL where you request services which go beyond those specified in the Service Summary. We will agree these additional charges with you before they are incurred, failing which the additional fee will be calculated by reference to the hourly charge out rate (from time to time) which applies to the staff involved in providing such additional services. The hourly charge out rate for any additional services is subject to any applicable tax which may be levied from time to time and does not include travelling or other expenses where the additional services are performed other than at our offices. Towergate Insurance is a trading name of Towergate Underwriting Group Limited Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 21

22 3 Your legal duty to disclose information to us and insurance companies It is your responsibility to provide complete and accurate information to insurers when you take out your insurance policy, throughout the life of the policy and when you renew it. It is important you ensure that all statements you make on the proposal form, claim forms and other documentation are full, frank and accurate. If you are in any doubt as to the relevance of any information you should disclose it. Please note that if you fail to disclose any material information or change of circumstances to your insurers, this could invalidate your insurance cover and could mean that part or all of a claim may not be paid. We strongly recommend that the information provided is checked thoroughly prior to submission and that you keep a record of all correspondence supplied in relation to the arrangement of your insurance cover. Please also note that any renewal of insurance will be made in reliance upon the information provided by you in connection with your previous insurance policy we will assume that such information remains correct unless you tell us otherwise. 4 Cancellation and Mid-Term Adjustments Please note that cancellation rights vary between insurers and you should check their documentation if you are considering cancelling your policy. To exercise your right of cancellation, you should contact the insurance company or contact us either by telephone or by letter in each case in the manner and within the time limits set out in your policy documentation. If you exercise your right to cancel your policy your insurer will, as a minimum, charge you for the period during which you were covered, and other charges may be applied to cover the insurer s and our costs in arranging the cancelled policy. Be aware that some insurers do not offer any refund of premiums for cancelled policies. Where you cancel your policy or where you request a mid-term adjustment which reduces the cover provided under the policy, we may charge you for our time and costs. This will result in us reducing the amount refunded to you by the FULL amount of the commission and fees we would have received had you not cancelled or amended your policy. The reason for this is that the majority of our costs are incurred either in initially finding and setting up your policy or in the annual renewal process when we might check the ongoing suitability of the cover the policy offers. These costs are recovered through the commission and fees we earn. If you cancel, this does not give us an opportunity to recover the costs we incurred and would often result in us making a loss. However, any charge made will not exceed the cost of the commission and fees we would have earned. Where you are paying for your insurance by instalments (and an instalment payment is not received by us or the relevant premium finance provider on or before the date when it is due to be paid) you agree that we may on your behalf instruct the insurer to cancel the insurance (or where the first instalment payment has not been received, notify the insurer that the policy has not been taken up) and offset any refund of premium which may be received against any money which you owe to us, the insurer and/or the premium finance provider. In such circumstances you will remain liable for any time on risk or other charge. You will also be responsible for putting in place any alternative insurance. 5 Our right to set off monies you owe us We shall be entitled (but not obliged) without notice to you to set off any amounts due to us from you against any amounts which we may receive on your behalf (such as claims monies, refunded premiums and other sums). Towergate Insurance is a trading name of Towergate Underwriting Group Limited Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 22

23 6 Information on our remuneration Other companies (including members of our group of companies) may act as underwriting agents, intermediaries for insurers or Lloyd s/london Market placing brokers in connection with your insurance. Where such companies are involved in placing or servicing your business they may charge an administration fee or other payment which will be passed on to you and disclosed separately from the cost of your insurance. Such businesses earn commission in respect of placing such business which is separate from that which we receive. In addition to commission paid to us by insurers we may earn a profit-share, management or administrative fees and other payments from insurers for efficiently managing business transacted with them. These payments may be calculated by reference to various criteria such as overall annual profitability of the insurance business transacted, taking into account the total amount of claims arising under policies we place with them. Profit-share payments are not directly referable to individual policies and consequently it is not possible to calculate such payments on an individual policy basis, meaning that we are unable to disclose to you how much your policy contributed to any profit-share payment we might receive. Ordinarily, and if such a profit-share payment is received (which is not guaranteed) it represents a small proportion of the normal commission we receive and will be retained by us. Depending on the services you have asked us to perform we may earn referral fees from third parties which are incidental to the insurance arranged for you. Examples include arranging premium financing and risk management. In each case we will retain these payments. From time to time insurers may make loan facilities available to us on commercially advantageous terms as an incentive for us to efficiently and profitably manage business transacted with them. This may involve (for example) reduced or nil interest rates and extended repayment terms which apply to such loans, provided we meet or exceed efficiency and profitability targets set by the insurers in respect of the business we have placed with them. For each insurance contract, including any subsequent renewal, you have a right to request information regarding any remuneration that we may have received as a result of placing your insurance business. During the course of our appointment we may hold certain monies on your behalf. This may include premiums to be paid to insurers, commissions derived from your insurance, claims monies and other sums. Interest and investment returns are derived from such sums whilst temporarily held on your or your insurer s behalf will belong to and be retained by us in addition to any other remuneration which we may earn in connection with the services which you have asked us to perform. 7 Insurer Solvency We endeavour to place business with insurers with adequate levels of financial solvency but cannot guarantee the solvency of any insurer. We do not monitor insurer solvency on an ongoing basis, and shall not be liable for losses suffered by you in the event of the insolvency of an insurer. 8 Limitation/Exclusion of Liability Your Attention is specifically drawn to this clause which limits or excludes our liability to you. Towergate Insurance is a trading name of Towergate Underwriting Group Limited Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 23

24 Our liability for losses suffered by you as a direct consequence of any negligent performance of our services shall be limited in all circumstances to 10,000,000 per claim. In respect of any other claim arising out of our performance or non-performance of the services hereunder our liability shall be limited to the amount of commission and fees which we have received for arranging your insurance cover during the 12 months prior to such claim arising. We shall not be liable to you for any economic loss, loss of profit or loss of business, whether directly or indirectly occurring and which arises out of or in connection with these Terms. Nothing in this paragraph shall exclude or limit our liability for death or personal injury caused by our negligence, or for loss caused by our fraud, wilful misrepresentation or breach of regulatory obligations owed to you. You are welcome to contact us to discuss increasing the limitations of our liability and/or varying the exclusions set out above. Please note however that an additional charge and other terms may apply should we agree to amend this clause. 9 How to make a claim If you wish to report a claim or potential claim, please call the number shown on the headed paper (or business card) that accompanies this document. Please quote your policy number or other reference we have given you. Your insurance documents will also provide details as to how to make a claim and to whom to contact. For some policies, Insurers give us authority to act on their behalf in settling claims. In these circumstances, and in recognition of a potential conflict of interest, we will seek your permission for us to deal with such a claim. It is essential you notify us promptly after discovery of all incidents or allegations that may result in a claim against your insurance policy. You must do so whether you believe you are liable or not. Any failure to do so may result in your insurer refusing to accept a claim. Any letter or other communication making allegations which could give rise to a claim which is received by you from any third party must be passed to us immediately, without acknowledgment. Only by providing prompt notification of incidents can your insurance company take steps to protect your interests. 10 Terms of Payment In the absence of any alternative terms which we agree with you in writing (such as payment by instalments which we can arrange for you) our payment terms are as follows: new policies full payment of premium and fees on or before the inception date of the policy; mid-term adjustments to existing policies full payment of any additional premium and fees on or before the effective date of the change; renewals full payment of premium and fees prior to the renewal date. We normally accept payment by bank transfer, cheque, debit or credit card or monthly instalment (full details available on request). It is imperative that you comply with all payment terms and due dates set out in this paragraph or any such other terms and dates which we agree can be substituted for any of them. In the event that you fail to pay any premium or other fees due within the payment terms a late payment fee of up to 50 may be charged and you will be liable for any extra costs incurred to recover the outstanding monies owed. Your insurer may cancel your policy from the inception or renewal date and any claims submitted may be rejected. Towergate Insurance is a trading name of Towergate Underwriting Group Limited Registered in England Company No , registered Office: Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent ME14 3EN Authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA s register by checking the FCA website at or by contacting them on Page 24