REQUEST FOR PROPOSAL

Transcription

1 K-KISAN: Karnataka Krishi Information Services and Networking FEBRUARY 2014 DEPARTMENT OF AGRICULTURE GOVERNMENT OF KARNATAKA

2 K-KISAN: Karnataka Krishi Information Services and Networking VOLUME I INSTRUCTIONS TO BIDDERS FEBRUARY 2014 DEPARTMENT OF AGRICULTURE GOVERNMENT OF KARNATAKA VOLUME II DRAFT AGREEMENT Page 2

3 DISCLAIMER The information contained in this Request for Proposal document (the RFP ) or subsequently provided to Bidder(s), whether verbally or in documentary or any other form by or on behalf of DoA (the Department of Agriculture or DoA ) or any of its employees or advisors, is provided to Bidder(s) on the terms and conditions set out in the RFP and such other terms and conditions subject to which such information is provided. This RFP is not an agreement and is neither an offer nor invitation by DoA to the prospective Bidders or any other person. The purpose of the RFP is to provide interested parties with information that may be useful to them in making their financial offers pursuant to the RFP (the "Price Proposal"). The RFP includes statements, which reflect various assumptions and assessments arrived at by DoA in relation to the Project. Such assumptions, assessments and statements do not purport to contain all the information that each Bidder may require. The RFP may not be appropriate for all persons, and it is not possible for DoA, its employees or advisors to consider the investment objectives, financial situation and particular needs of each party who reads or uses the RFP. The assumptions, assessments, statements and information contained in the Bidding Documents, may not be complete, accurate, adequate or correct. Each Bidder should, therefore, conduct its own investigations and analysis and should check the accuracy, adequacy, correctness, reliability and completeness of the assumptions, assessments, statements and information contained in the RFP and obtain independent advice from appropriate sources. Information provided in the RFP to the Bidder(s) is on a wide range of matters, some of which may depend upon interpretation of law. The information given is not intended to be an exhaustive account of statutory requirements and should not be regarded as a complete or authoritative statement of law. DoA accepts no responsibility for the accuracy or otherwise for any interpretation or opinion on law expressed herein. DoA, its employees and advisors make no representation or warranty and shall have no liability to any person, including any Bidder under any law, statute, rules or regulations or tort, principles of restitution or unjust enrichment or otherwise for any loss, damages, cost or expense which may arise from or be incurred or suffered on account of anything contained in the RFP or otherwise, including the accuracy, adequacy, correctness, completeness or reliability of the RFP and any assessment, assumption, statement or information contained therein or deemed to form part of the RFP or arising in any way for participation in this Bidding Process. DoA also accepts no liability of any nature whether resulting from negligence or otherwise howsoever caused arising from reliance of any Bidder upon the statements contained in the RFP. DoA may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information, assessment or assumptions contained in the RFP. The issue of the RFP does not imply that DoA is bound to select a Bidder or to appoint the Selected Bidder or Developer, as the case may be, for the Project and DoA reserves the right to reject all or any of the Bidders or Proposals without assigning any reason whatsoever. VOLUME II DRAFT AGREEMENT Page 3

4 The Bidder shall bear all its costs associated with or relating to the preparation and submission of its Proposal including but not limited to preparation, copying, postage, delivery fees, expenses associated with any demonstrations or presentations which may be required by DoA or any other costs incurred in connection with or relating to its Bid. All such costs and expenses will remain with the Bidder and DoA shall not be liable in any manner whatsoever for the same or for any other costs or other expenses incurred by a Bidder in preparation or submission of the Proposal, regardless of the conduct or outcome of the Bidding Process. VOLUME II DRAFT AGREEMENT Page 4

5 Acronyms and Abbreviations AoA AAO AO COD DoA DATC G2C GoI GoK ICT INR IT ITB JDA KB K-SWAN LAN MoA MIS MoU NEFT NIC OTC RFP SG WAN Articles of Association Assistant Agriculture Officer Assistant Director of Agriculture Agriculture Officer Completion Date Department of Agriculture District Agriculture Training Centre Government to Citizen centric Government of India Government of Karnataka Information and Communication Technology Indian National Rupees Information Technology Instructions to Bidders Joint Director of Agriculture Kilo Bytes Karnataka State Wide Area Network Local Area Network Memorandum of Association Management Information System Memorandum of Understanding National Electronic Funds Transfer National Informatics Centre Over The Counter Request for Proposal Raitha Samparka Kendras State Government Wide Area Network The words and expressions beginning with capital letters and defined in the Instructions to Bidders unless repugnant to the context, have the meaning ascribed thereto herein. The words and expressions beginning with capital letters and not defined herein, but defined in the Draft Agreement, shall, unless repugnant to the context, have the meaning ascribed thereto therein. VOLUME II DRAFT AGREEMENT Page 5

6 TABLE OF CONTENTS CONTENTS PAGE NO. SECTION 1. INTRODUCTION... 7 SECTION 2. INSTRUCTIONS TO BIDDERS SECTION 3. EVALUATION OF PROPOSALS SECTION 4. BIDDING SCHEDULE ANNEXURE TECHNICAL PROPOSAL EVALUATION PARAMETERS APPENDIX A: FORMAT FOR LETTER OF PROPOSAL APPENDIX B-1: FORMAT FOR POWER OF ATTORNEY FOR SIGNING OF PROPOSAL APPENDIX C: DETAILS OF BIDDER APPENDIX D-1: FORMAT FOR ANTI COLLUSION CERTIFICATE APPENDIX D-2: FORMAT FOR UNDERTAKING APPENDIX E: FORMAT FOR UNDERTAKING FOR IT COMPANY APPENDIX F-1: FORMAT FOR STATEMENT OF EXPERIENCE APPENDIX G: FORMAT FOR TECHNICAL PROPOSAL APPENDIX H: PERFORMANCE TEST REQUIREMENTS FOR PROJECT FACILITIES APPENDIX I: FORMAT FOR PRICE PROPOSAL APPENDIX I-1 BREAKUP OF CAPITAL COST APPENDIX I-2 BREAK UP OF O& M PAYMENT APPENDIX I-3 BREAKUP OF AMC COST (4 TH YEAR) APPENDIX I-3 BREAKUP OF AMC COST (5 TH YEAR) APPENDIX I-4 BREAK UP OF CONSUMABLE COST APPENDIX I-4 FORMAT FOR CALCULATION AND SUBMISSION OF CONTRACT PRICE APPENDIX J: MANUFACTURER S AUTHORIZATION FORM (MAF) VOLUME II DRAFT AGREEMENT Page 6

7 SECTION 1. INTRODUCTION 1.1 Background Agriculture, in contemporary times has become knowledge intensive, technology-led, marketoriented and demand-driven, covering the entire value chain from production to consumption. The key to effective public delivery of services and information to farmers is developing the extension system. The major focus of the present extension system is on the implementation of a number of Central and State sector schemes, having input/subsidy delivery. In order to strengthen the State s agriculture extension system, enhance efficiency, provide easy access to information and services to farmers and minimize the risk of crop failure; there is a need to revamp and modernize the extension system and enable greater use of modern, state of the art Information and Communication Technology (ICT) The Department of Agriculture (DoA) under Raitha Mitra Yojane established 747 Raitha Samparka Kendras (), one in each Hobli, to provide services and information required by the farmers, at a single point throughout the life cycle of crop production. DoA has taken steps to strengthen s through ICT applications which ensures provision of relevant, transparent, costeffective, timely, responsive and accurate information and services to the stakeholders DoA aims to enable efficient transfer of technology through computerisation and networking of Hobli s, Kasaba s, establishing internet and intranet connectivity using VPN over broadband at s, Taluk offices, District JDA offices, Laboratories, DATCs, the Commissionerate office (Head office) and the Secretariat. It also aims to develop an efficient and effective information dissemination, data management and administration system in the State by strengthening of s for efficient transfer of technology through computerization covering all the offices of DoA. In pursuance of the above objectives, DoA invites proposals from interested parties for supply, installation, commissioning, operations, maintenance, management of Project Facilities, networking of Hobli s, Kasaba s, Taluk offices, District JDA offices, Laboratories, DATCs, the Commissionerate (Head Office) and the Secretariat (the DoA Offices); with KSWAN connectivity., impart training to officers/employees of DoA, devise reporting and complaint redressal mechanism, discharge of other obligations by the Service Provider, in accordance with the provisions of the Agreement (the Project ). Interested parties ( Bidders ) are required to submit detailed proposals ( Proposals ) as per provisions of this RFP Proposals submitted by the Bidders, would be evaluated on the basis of the evaluation criteria set out in the RFP in order to identify the successful Bidder for the Project ( Successful Bidder ) The Successful Bidder would then have to enter into an Agreement with DoA, and perform its obligations as stipulated therein in respect of the Project. The Draft Agreement forms part of the RFP (Refer: Volume II) The Successful Bidder would be required to: i. supply, install and commission Project Facilities (refer to Schedule 1.B.2 of Volume II); VOLUME II DRAFT AGREEMENT Page 7

8 ii. operate, maintain and manage the Project Facilities by providing required manpower as per the Draft Agreement; iii. set up a mechanism for reporting and complaint redressal; iv. provide regular and preventive maintenance of the Project Facilities; v. provide training to the personnel of DoA; vi. perform services as per the Minimum Service Levels prescribed in the Agreement. vii. Provide and maintain LAN connectivity to the computer and peripherals supplied under NeGP- A by GoI The Bidder shall quote the payment ( Contract Price ) 1 sought from DoA to undertake the Project for a period of 5 (five) years from the date of signing of the Agreement (the Agreement Period ). Such Contract Price shall be inclusive of all costs, duties and taxes applicable from time to time. The Contract Price shall be paid as per the terms and conditions set out in the Draft Agreement. Brief description of Bidding Process is described below. However, impact of change in service tax plus surcharge from the existing level shall be passed onto the client The bidder should also quote for the Cost of Consumables as per price format set out in Appendix I-4 sought from DoA. 1.2 Brief Description of Bidding Process DoA invites eligible Bidders to submit their Proposals for the Project electronically through unified e-procurement platform of GoK viz. (the E-Procurement Website ). DoA has adopted a single stage process (referred to as the "Bidding Process") for selection of the Bidder for award of the Project The Bidders would need to submit the following documents: i. Documents relating to establishing the qualification of the Bidder in terms of the qualification criteria set out in the RFP ( Qualification Submissions ), ii. Documents relating to technical requirements of the Project ( Technical Proposal ), and iii. Financial proposal ( Price Proposal ) for the Project The specimen of the Price Proposal is provided at Appendix I-1, Appendix I-2, Appendix I-3, Appendix I-4 and Appendix I-5 of the RFP The evaluation of the Proposals would be carried out in four stages. The stages of evaluation are briefly provided below: 1 However, for identification of L1, the Contract price and the cost of consumables shall be considered VOLUME II DRAFT AGREEMENT Page 8

9 a. The first stage would involve a test of responsiveness of the Proposals submitted by the Bidders. Those Proposals found to be substantially responsive would be evaluated in the next stage. b. In the second stage, the Qualification Submissions of the Bidders relating to their experience, financial capability and understanding of the project as per a would be evaluated. Bidders meeting the experience and financial capability criteria as set out in the RFP shall be short-listed (the Qualified Bidders ) for further evaluation. During this stage, the bidders may be invited to make a presentation on the Implementation plan of the Project to the Evaluation Committee. c. In the third stage, the Technical Proposals from Qualified Bidders would be verified for conformance with the minimum technical specifications of the Project Facilities. Only those Qualified Bidders who score at least minimum cut off marks for each evaluation parameter and also score a total of at least 70 marks out of 100 (the Technically Qualified Bidders ) shall be qualified for the next stage of evaluation. d. In the fourth stage, the Price Proposals of the Technically Qualified Bidders would be opened in the e-procurement Website by DoA. The bidder who quotes L1 price shall be identified as the Preferred Bidder The RFP shall be made available to the Bidders on the e- Procurement Website It may be noted that all subsequent notifications, changes and amendments on the Project/the RFP would be posted on the e-procurement Website. VOLUME II DRAFT AGREEMENT Page 9

10 SECTION 2. INSTRUCTIONS TO BIDDERS A. General 2.1 Eligible Bidders Only a single entity company will be considered for the bid process However, the operator shall be entitled to subcontract all work related to the following for the purposes of providing Services to the DoA under this Agreement: a. Site preparation including all Civil, Electrical and LAN work at the DoA site b. Manpower requirements at all the locations. For meeting the Resource requirement, sub contracting shall be done from a single source/agency with prior approval from the DoA. c. Maintenance of Electrical equipments and LAN network at all locations. The term Bidder would hereinafter apply to the single entity company The IT Company shall be carrying out its business in India for a minimum period of 3 years as on the close of the latest financial year The following documents shall be submitted by the Bidders along with the Qualification Submissions as proof of being an IT Company 2 : i. A copy of Certificate of Incorporation; ii. Memorandum of Association and Articles of Association; iii. An undertaking issued by the Chief Financial Officer/ Company Secretary of the Bidder confirming its status in terms of Clause and this Clause Any entity which has been barred by DoA, GoK, any other SG in India, or GoI, or any of the agencies of GoK/SG/GoI as on the Proposal Due Date, would not be eligible to submit a Proposal. The Bidder shall execute an undertaking to this effect as per the format enclosed in Appendix D Number of Proposals 2 For the purpose of the RFP, an IT Company shall mean a Company registered under the Companies Act, 1956 or under the equivalent law in case of a foreign Company: a. A company which has been in the business of i. sale, supply, installation of computer hardware; and ii. operation, management and maintenance of computer hardware. VOLUME II DRAFT AGREEMENT Page 10

11 Each Bidder shall submit only one (1) Proposal, in response to the RFP. Any Bidder who submits or participates in more than one Proposal shall be disqualified and shall also cause disqualification of all the Proposals in which such Bidder has participated. 2.3 Sub-contracting Operator shall be entitled to subcontract all work related to the following for the purposes of providing Services to the DoA under this Agreement: 1. Site preparation including all Civil, Electrical and LAN work at the DoA site. 2. Manpower requirements at all the locations. For meeting the Resource requirement, sub contracting shall be done from a single source/agency with prior approval from the DoA. 3. Maintenance of Electrical equipments and LAN network at all locations. 4. It s also the responsibility of the Service Provider to manage the Sub-contractor(s) to deliver the goods and services to the DoA as envisaged in this RfP. 2.4 Proposal Preparation Cost The Bidder shall be responsible and shall pay for all of the costs associated with the preparation of its Proposal and its participation in the bidding process. DoA will not be responsible or in any way be liable for such costs, regardless of the conduct or outcome of the bidding process. 2.5 Project Inspections and Visit to Sites Bidders are encouraged to submit their Proposals after visiting DoA Offices and ascertaining for themselves the location, surroundings, utilities and existing systems in such DoA Offices or any other matter considered relevant by them It would be deemed that by submitting the Proposal in response to the RFP, the Bidder has: a. made a complete and careful examination of the RFP; b. received all relevant information requested from DoA; c. made a complete and careful examination of the various aspects of the Project including but not limited to: i. the Project sites; ii. existing facilities, infrastructure and structures, if any; iii. the conditions of utilities in the vicinity of the Project sites; iv. conditions affecting transportation, access, disposal, handling and storage of materials, travel and access by personnel; v. clearances obtained by DoA for the Project; and vi. all other matters that might affect the Bidder's performance under the terms of the RFP DoA shall not be liable for any mistake or error on the part of the Bidder in respect of the above. VOLUME II DRAFT AGREEMENT Page 11

12 2.6 Right to Accept or Reject any of the Proposals Notwithstanding anything contained in the RFP, DoA reserves the right to accept or reject any Proposal or to annul the bidding process or reject all Proposals, at any time without any liability or any obligation for such rejection or annulment, without assigning any reasons DoA reserves the right to invite revised Proposals from Bidders with or without amendment of RFP at any stage, without liability or any obligation for such invitation and without assigning any reason DoA reserves the right to reject any Proposal if: a. at any time, a material misrepresentation is made or discovered, or b. the Bidder does not respond promptly and diligently to requests for supplemental information required for the evaluation of the Proposal Rejection of the Proposal by DoA as aforesaid would lead to the disqualification of the Bidder. If such disqualification / rejection occurs after the Proposals have been opened and the Preferred Bidder gets disqualified / rejected, then DoA reserves the right to: a. either award the work to next best bidder to carry out the work OR b. either invite the next best Bidder to match the Proposal submitted by the Preferred Bidder; OR c. take any such measure as may be deemed fit in the sole discretion of DoA, including annulment of the bidding process. B. Documents 2.7 Contents of RFP RFP comprises of the contents as listed below, and would additionally include any Addendum issued in accordance with Clause 2.8. S. No. Contents 1. Notice Inviting Tenders 2. Volume I - Instructions to Bidders 3. Volume II - Draft Agreement 2.8 Amendment of RFP At any time prior to the Proposal Due Date, DoA may, for any reason, whether at its own initiative or in response to clarifications requested by a Bidder, modify RFP by the issuance of Addenda/ corrigendum. VOLUME II DRAFT AGREEMENT Page 12

13 2.8.2 Any Addendum/ corrigendum thus issued will be uploaded in the e-procurement Website and the same shall be binding on the Bidders In order to provide the Bidders a reasonable time to examine the Addendum/ corrigendum, or for any other reason, DoA may, at its own discretion, extend the Proposal Due Date. Extension, if any, of the Proposal Due Date will only be uploaded on the E-Procurement Website. 2.9 Pre-Proposal Meeting To clarify and discuss issues with respect to the Project and RFP, DoA may hold pre-proposal meeting(s) Prior to the pre-proposal meeting(s), the Bidders may submit to DoA in writing or by fax and e- mail in accordance with Clause a list of queries and propose deviations, if any, on the Project requirements and/or the Agreement. Bidders must formulate their queries and forward the same to DoA as per the time schedule set out in Section 4 of this Volume of RFP ( Bidding Schedule ). DoA shall endeavour to respond to the queries within the period specified therein, but no later than 7 (seven) days prior to the Proposal Due Date. The responses to queries raised by the Bidders during the pre-proposal meeting will be uploaded on the e-procurement Website without identifying the sources. DoA may, in its sole discretion or based on inputs provided by Bidders that it considers acceptable, amend the RFP DoA shall endeavour to respond to the questions raised or clarifications sought by the Bidders. However, DoA reserves the right not to respond to any question or provide any clarification, in its sole discretion, and nothing in this Clause shall be taken or read as compelling or requiring DoA to respond to any question or to provide any clarification DoA may suo moto, if deemed necessary, issue interpretations and clarifications to the Bidders and the same will be uploaded on E-Procurement Website. All clarifications and interpretations issued by DoA shall be deemed to be part of the RFP. Verbal clarifications and information given by DoA or its employees or representatives shall not in any way or manner be binding on DoA Bidders may note that DoA will not entertain any deviations to the RFP at the time of submission of the Proposal or thereafter. The Proposal to be submitted by the Bidders would have to be unconditional and unqualified and the Bidders would be deemed to have accepted the terms and conditions of the RFP with all its contents including the Draft Agreement. Any conditional Proposal shall be regarded as non-responsive and would be liable for rejection DoA will endeavour to hold the pre-proposal meeting as per Bidding Schedule Attendance of the Bidders at the Pre-Proposal meeting is not mandatory All correspondence / enquiries should be submitted to the following in writing by fax/registered post / courier: ATTN. OF: The Director, Department of Agriculture, Government of Karnataka, VOLUME II DRAFT AGREEMENT Page 13

14 ADDRESS: Sheshadri Road, Bangalore Ph: Fax: No interpretation, revision, or other communication from DoA regarding this solicitation is valid unless it is in writing and is signed by a person not less than the rank of the Commissioner for DoA. C. Preparation and Submission of Proposal 2.10 Language and Currency The Proposal and all related correspondence and documents should be written in the English language. Supporting documents and printed literature furnished by the Bidder with the Proposal may be in any other language provided that they are accompanied by appropriate translations of the pertinent passages in the English language. Supporting materials, which are not translated into English, may not be considered. For the purpose of interpretation and evaluation of the Proposal, the English language translation shall prevail. For the commercial bid, all the amounts should be given in Indian Rupees (INR) Bid Security The Proposals would need to be accompanied by a Bid Security for an amount of Rs. 30/- lakhs (Rupees Thirty Lakhs Only) The Bid Security shall be paid through any one of the following e-payment options only. 1. Credit Card 2. Direct Debit 3. National Electronic Funds Transfer (NEFT) 4. Real Time Gross Settlement (RTGS) 5. Over the Counter (OTC) designated ICICI Bank branches located across the country The Bid Security paid under any of the above options shall remain valid for a period of 9 (Nine) months from the Proposal Due Date, or beyond any period of extension subsequently as determined by DoA from time to time. The Proposal shall be summarily rejected if it is not accompanied by the Bid Security. For further details regarding e-payment, please refer to e-procurement Website The Bid Security shall be returned to the unsuccessful Bidders within a period of eight (8) weeks from the date of announcement of the Successful Bidder. The Bid Security submitted by the Successful Bidder shall be released upon furnishing of the Performance Security in the form and manner as stipulated in the Agreement The Bid Security shall be forfeited in the following cases: VOLUME II DRAFT AGREEMENT Page 14

15 a. If the Bidder modifies or withdraws its Proposal except as provided in Clause 2.16; b. If the Bidder withdraws its Proposal during the interval between the Proposal Due Date and expiration of the Proposal Validity Period; c. If the Successful Bidder fails to provide the Performance Security and execute the Agreement with DoA within the stipulated time or any extension thereof provided by DoA; d. If any information or document furnished by the Bidder turns out to be misleading or untrue in any material respect Validity of Proposal The Proposal shall remain valid for a period not less than nine (9) months from the Proposal Due Date ("Proposal Validity Period"). DoA reserves the right to reject any Proposal, which does not meet this requirement Extension of Validity of Proposal In exceptional circumstances, prior to expiry of the original Proposal Validity Period, DoA may request Bidders to extend the Proposal Validity Period for a specified additional period Format and Signing of Proposal The Bidder shall provide all the information sought under the RFP in electronic mode. DoA reserves the right to evaluate only those Proposals that are received in the required format and is complete in all respects The Bidder shall submit the scanned copy of the following documents in the correct slots as provided in the E-Procurement Website, on or before the Proposal Due Date. a. Qualification Submission, consisting of the following: i. Letter of Proposal as per Appendix A ii. Power of Attorney as per Appendix B-1, authorising the signatory of the Proposal to commit the Bidder iii. Letter of Commitment as per Appendix B-3 iv. Details of Bidder as per Appendix C v. Anti-Collusion Certificate as per Appendix D-1 vi. Letter of Undertaking from Bidder as per Appendix D-2 vii. viii. ix. Bid Security Certificate of Incorporation, Memorandum of Association and Articles of Association of the Company Undertaking of being an IT Company as per Appendix E VOLUME II DRAFT AGREEMENT Page 15

16 x. ISO Certification xi. Format for Experience as per Appendix F-1 xii. Statement of Financial Capability as per Appendix F-2 xiii. xiv. xv. Annual reports of the three completed financial years preceding the Proposal Due Date Manufacturer s Authorization Form as per Appendix J Implementation plan and power point presentation The bidder has to upload detailed understanding and implementation plan and power point presentation of the project separately covering the following criteria A. Proposed team and Governance structure comprising- i. Governance structure and escalation mechanism. ii. team and profiles for Infrastructure setup. iii. team and profiles for Networking and related components. iv. team and profiles for Domain experts. v. team for Operations and maintenance. B. Proposed Project Plan comprising i. Comprehensiveness of the project plan. ii. Activities, sequencing, dependencies among activities. iii. Resource planning allocation and loading iv. Proposed status reporting mechanism v. Risk management and mitigation plan C. Hardware/ software and tools to be deployed i. Configuration performance and scalability of Hardware and software. ii. Tools for monitoring compliance with SLA requirements on a real time basis and interoperable with the overall solution proposed by the bidder. iii. Helpdesk management tool capable of managing the entire facility management and fulfilling SLA requirement. Note The bidders may be required to make a presentation on the parameters set out in xv at the discretion of the DoA. b. Technical Proposal i. Comprehensive Verification Report as per Appendix G ii. Performance Test results as per Appendix H iii. Supporting documents VOLUME II DRAFT AGREEMENT Page 16

17 c. Price Proposal as per the format set out in Appendix I along with following supporting Appendixes i. Break up of Capital Investment as per the format set out in Appendix I-1 ii. Break up of O&M Payment as per the format set out in Appendix I- 2 iii. Break up of the cost of AMC for the 4 th and 5 th for the project facilities supplied set out in Appendix I-3. iv. Break up of the cost of the consumables as per the format set out in Appendix I-4 v. The Contract Price as per the format set out in Appendix I-5 vi. Price Proposal as per the format set out in Appendix I All the documents of the Proposal submitted in electronic mode under the RFP shall be uploaded on e-procurement Website using digital signature. Further, DoA reserves the right to seek copy of the documents submitted under the e-procurement platform or original documents for verification of any of the documents submitted in electronic mode or any other additional documents upon opening of the Proposals Proposal Due Date The Proposals, in electronic mode in the e-procurement Website shall be submitted on or before 1730 hours IST on the Proposal Due Date as specified in the RFP DoA may, in its sole discretion, extend the Proposal Due Date by issuing an Corrigendum/ Addendum in accordance with Clause 2.8 uniformly for all the Bidders Modifications/ Substitution/ Withdrawal of Proposals The Bidder may modify, substitute, or withdraw its Proposal after submission and prior to the Proposal Due Date. No Proposal shall be allowed to be modified, substituted, or withdrawn by the Bidder after the Proposal Due Date. Provided that the Bidder may withdraw the Proposal prior to Proposal Due Date only if a written notice of withdrawal is submitted to DoA Any alteration/ modification in the Proposal or additional information supplied subsequent to the Proposal Due Date, unless the same has been expressly sought for by DoA, shall be disregarded. D. Evaluation of Proposal 2.17 Proposal Opening DoA would open the Qualification Submissions at the time and date indicated in the Bidding Schedule for the purpose of evaluation DoA would subsequently examine and evaluate Proposals in accordance with the criteria set out in Section 3 of the RFP. VOLUME II DRAFT AGREEMENT Page 17

18 2.18 Confidentiality Information relating to the examination, clarification, evaluation, and recommendation for the Bidders shall not be disclosed to any person not officially concerned with the process. DoA will treat all information submitted as part of Proposal in confidence and would require all those who have access to such material to treat the same in confidence. DoA will not divulge any such information unless it is ordered to do so by any authority pursuant to applicable law or order of a competent court or tribunal, which requires its disclosure Clarifications To facilitate evaluation of Proposals, DoA may, at its sole discretion, seek clarifications in writing from any Bidder regarding its Proposal and may request any Bidder to provide hard copy of the documents provided as part of the Proposal through e-procurement Website Consultant(s) or Advisor(s) To assist in the examination, evaluation, and comparison of Proposals, DoA may utilise the services of consultant(s) or advisor(s) Proposal Evaluation: Qualification Submissions The Qualification Submissions of the Bidders would first be checked for responsiveness as set out in Clause 3.1. All Proposals found to be substantially responsive shall be evaluated as per the Qualification Criteria set out in Section Bidders who meet the qualification criteria shall be short-listed for further evaluation The Technical Proposal of the Bidders who do not meet the Qualification Criteria would not be opened The power point presentation and implementation plan/ methodologies of the project would be evaluated by the Technical Evaluation Committee Proposal Evaluation: Technical Proposal The Technical Proposals of the Qualified Bidders would be evaluated by Technical Evaluation Committee 3 as per the Technical Evaluation Criteria set out in Section The bidders should score a minimum cut off marks for each of the technical evaluation parameter set out in Annexure and total score of 70 out of 100 to be Technically Qualified bidders The Price Proposal of the Bidders who do not qualify in the evaluation of Technical Proposal would not be opened Proposal Evaluation: Price Proposal 3 An expert committee constituted by the DoA. VOLUME II DRAFT AGREEMENT Page 18

19 Price Proposal of only the Technically Qualified Bidders would be opened in the e-procurement Website by DoA and evaluated as per process set out in Section 3 to identify a Preferred Bidder Declaration of Successful Bidder DoA at its discretion, may either choose to accept the Price Proposal of the Preferred Bidder or invite him for negotiations Upon acceptance of the Price Proposal of the Preferred Bidder with or without negotiations, DoA shall declare the Preferred Bidder as the Successful Bidder (the Successful Bidder ) Letter of Award by DoA After selection, a Letter of Award (the LoA ) shall be issued, in duplicate, by DoA to the Successful Bidder Acceptance of Letter of Award and Execution of Agreement The Successful Bidder shall, within 7 (seven) days of the receipt of LoA, sign and return the duplicate copy of LoA in acknowledgement thereof. In the event the duplicate copy of LoA duly signed by the Successful Bidder is not received by the stipulated date, DoA may, unless it consents to extension of time for submission thereof, appropriate the Bid Security of such Bidder as mutually agreed genuine pre-estimated loss and damage suffered by DoA on account of failure of the Successful Bidder to acknowledge LoA, and the next eligible Bidder may be considered After acknowledgement of LoA as aforesaid, by the Successful Bidder, it shall execute the Agreement within the period of 30 days. The Successful Bidder shall not be entitled to seek any deviation in the Draft Agreement (Vol-II). Except for insertions to the agreement conditions pertaining to details of the Successful Bidder and Price Proposal, no other modifications would be made by DoA at this stage. All changes that may be necessary due to DoA responses sent to pre- Proposal queries would be made by DoA. No other changes to the Draft Agreement would be made therein Performance Security The Successful Bidder shall furnish Performance Security by way of an irrevocable Bank Guarantee for an amount equal to 10% of the cost of the project (contract price) issued by a scheduled bank in India in favour of the DoA, as required under the Agreement (refer Article 3 of Draft Agreement) Failure of the Successful Bidder to comply with the requirements of Clause 2.26 or shall constitutes sufficient grounds for the annulment of the LoA, and forfeiture of the Bid Security. In such an event, the DoA reserves the right to take any such measure as may be deemed fit in the sole discretion of the DoA, including annulment of the Bidding Process. VOLUME II DRAFT AGREEMENT Page 19

20 SECTION 3. EVALUATION OF PROPOSALS 3.1 Tests of Responsiveness Prior to evaluation of Proposals, the DoA will determine whether each Proposal is responsive to the requirements of RFP. A Proposal shall be considered responsive if the Proposal: a. is received/deemed to be received by the Proposal Due Date including any extension thereof pursuant to Clause 2.8.3; b. is accompanied by the Bid Security as stipulated in Clause 2.11; c. is accompanied by the Power of Attorney, the format for which is specified in Appendix B-1; d. contains all the information as requested in the RFP; e. contains information in formats same as those specified in the RFP; and f. mentions the validity period as set out in Clause DoA reserves the right to reject any Proposal which is non-responsive and no request for alteration, modification, substitution or withdrawal shall be entertained by DoA in respect of such Proposals. A. Evaluation of Qualification Submissions 3.2 Evaluation Parameters The competence and capability of the Bidder is proposed to be established by the following parameters: i. Experience in terms of: i. Sale, supply, installation, management and maintenance of computer systems; ii. Manpower resources on their payrolls; iii. Regional presence in Karnataka and authorized service centres. ii. Financial capability in terms of: i. Net worth; and ii. Annual turnover. iii. Detailed implementation plan and power point presentation on i. Proposed team and Governance structure. ii. Proposed Project Plan iii. Proposed hardware/ software tools VOLUME II DRAFT AGREEMENT Page 20

21 3.2.2 On each of these parameters, the Bidder would be required to meet the evaluation criteria as detailed in this Section Notwithstanding anything to the contrary contained herein, in the event that the Proposal Due Date falls within three months of the closing of the latest financial year of the Bidder, it shall ignore such financial year for the purposes of its Proposal and furnish all its information and certification with reference to three years or two years or one year as the case may be, preceding its latest financial year. For the avoidance of doubt financial year shall, for purposes of the Proposal hereunder, mean the accounting year followed by the Bidder in the course of its normal business. 3.3 Qualification Criteria for Experience For the purpose of qualification, Bidders shall demonstrate experience as on the Proposal Due Date for all the criteria ( Experience Criteria ) set out in table below: S. No. Experience Criteria 1. Aggregate billings of at least Rs. 30,00,00,000/- (Rupees Thirty Crore only) from projects relating to supply, installation and maintenance of computer hardware and/or printers and/or servers and/or networking and /or other computer related components over the past three financial years preceding the Proposal Due Date. 2. Shall have at least 100 permanent technical employees on their pay roll as on the latest completed financial year. 3. The bidder should have a regional office in Karnataka and should have at least 15 authorized service centres covering 15 district head quarters excluding Bangalore (U) district. 3.4 Details of Experience The Bidder shall furnish evidence to support its claim as per Appendix F Financial Capability The financial capability (the Financial Capability ) of the Bidders would be evaluated on the basis of the following: i. Net worth as at the end of the latest completed financial year (Ref. Appendix F-2); and ii. Annual turnover for the last two completed financial years (Ref. Appendix F-2). VOLUME II DRAFT AGREEMENT Page 21

22 3.5.2 The Bidder shall submit the evidence to support its Financial Capability as per format set out in Appendix F The Proposal must be accompanied by the audited annual financial statements of the Bidder (for the latest 3 (three) completed financial years preceding the Proposal Due Date. 3.6 Qualification Criteria for Financial Capability For the purpose of qualification, a Bidder shall be required to demonstrate the Financial Capability as set out below. S. No Financial Capability Criteria 1 2 Net worth of at least Rs. 50,00,00,000/- (Rupees Fifty Crore only) in the latest completed financial year. Annual turnover of at least Rs. 150,00,00,000/- (Rupees One Hundred and fifty Crore only) for each of the last 2 (two) completed financial years For the purposes of evaluation only figures from the latest two audited annual financial statements would be considered. 3.7 Qualified Bidders Bidders meeting the Experience Criteria, Financial Capability and who has clearly understood the project shall be declared as qualified bidders ( Qualified Bidders ). The Technical Proposals of only the Qualified Bidders shall be considered for further evaluation. B. Evaluation of Technical Proposal 3.8 Technical Proposal Evaluation Parameters The Technical Proposals of the Bidders would be evaluated on the basis of the following: a. Comprehensive Verification Report submitted by the Bidder which shall be evaluated on the basis of the following parameters i. Preliminary examination for completeness as against Schedule 1B of the Draft Agreement; ii. Performance analysis; iii. Deviation analysis; and iv. Physical verification of components AND b. Evaluation parameters set out in Annexure of this RFP. 3.9 Components of Technical Proposal VOLUME II DRAFT AGREEMENT Page 22

23 3.9.1 The Bidders shall submit the following as part of Technical Proposal: i. Comprehensive Verification Report as per Appendix G. The Bidders shall set out the component-wise specifications including a description of the components, brand, serial numbers /part codes. ii. Supporting documents set out in Annexure to this RFP iii. Supporting Documents: a. The output of Performance Tests set out in Appendix H, in the form of hard copy and soft copy. b. ISO certification Evaluation of Technical Proposal Preliminary examination i. The Technical Proposal shall first be scrutinized to determine whether the Bidder has submitted Comprehensive Verification Report, Supporting documents as per Annexure of this RFP and the Supporting Documents. ii. The Technical Evaluation Committee may in its discretion, based on the preliminary examination, determine the substantial responsiveness of the Technical Proposals. Technical Proposals without any material omissions, errors or incompleteness may be considered responsive. DoA reserves the right to reject any Proposal which is non-responsive Evaluation of Comprehensive Verification Report a. Performance Output analysis The Technical Evaluation Committee shall scrutinize the output of the performance tests to ascertain conformance with the minimum technical specifications for Project Facilities as set out in Appendix G. b. Deviation analysis The Technical Evaluation Committee shall also analyse the Comprehensive Verification Report to assess acceptability of deviations (if any). c. Physical verification of components Subsequent to the above analyses, the Technical Evaluation Committee shall carry out physical verification of the various components, which shall include evaluation of specifications, tests for reliability, functionality and other features as decided by the Technical Evaluation Committee. The Qualified Bidders shall be intimated the venue, date and time of physical verification. The Bidders shall, at the time of physical verification, make available one of each of the components of Project Facilities (conforming to the specifications submitted in the Technical VOLUME II DRAFT AGREEMENT Page 23

24 Proposal or improved latest model of same make). The components shall include one from each category of Project Facilities such as, server, desktop computer, laptop, printer, WAN/LAN equipment, modular furniture, etc. The Bidder shall also make available its own test and measuring equipments. The detail of tests to be carried out has been set out in Appendix H The Qualified Bidders whose Technical Proposals are found to be in conformance with the minimum technical specifications, shall be evaluated as per the parameters set out in Annexure of this RFP The Technical Evaluation Committee shall award marks to each Bidder considering the evaluation parameters set out in the Annexure of this RFP Short listing of Technically Qualified Bidders The Technical Proposals of the Qualified Bidders: a. which are found to be in conformance with the minimum technical specifications provided in Appendix G; b. which has been awarded at least minimum cut off marks provided for each of the parameters set out in Annexure of this RFP; and c. which has been awarded a total of at least 70 marks out of 100. shall be shortlisted for opening of the Price Proposal ( Technically Qualified Bidders ). C. Evaluation of Price Proposal 3.12 Evaluation Parameters A. Evaluation of Contract Price The Bidders shall quote the Contract Price as part of the Price Proposal as per the specimen format set out in Appendix I-1,Appendix I-2, Appendix I-3 and Appendix I The Upfront Payment paid to any Bidder shall be 80% of the total Capital cost and the remaining 20% of the capital expenditure shall be paid in 12 (twelve) equal QGRs The Upfront Payment shall be paid to the Successful Bidder upon issuance of Completion Certificate by DoA in accordance with the terms of the Agreement The O&M Payment quoted for the respective year shall be paid in four equated quarterly instalments ( Periodic Payment ) in accordance with the terms of the Agreement Bidders shall submit the Price Proposal in the format set out in Appendix I clearly indicating the amount in INR in both figures and words The Contract Price shall be inclusive of all taxes applicable in the present. An indicative list of costs to be included to arrive at the Contract Price is set out below: VOLUME II DRAFT AGREEMENT Page 24

25 a. Cost of Project Facilities for 3 years warranty period. b. Cost of operations and maintenance (inclusive of cost of the Annual Maintenance Contract (AMC) of the project facilities supplied for 4 th and 5 th year) management and preventive maintenance throughout the Agreement period. Note: DoA reserves the right to consider the AMC cost specified by the bidder or call a new tender for the same. c. Cost of manpower deployment d. Cost of travel, boarding, lodging and out of pocket expenses e. Communication expenses (post/ telephone/ fax/ toll free line) f. Submission of progress reports and other MIS reports g. Complaint redressal mechanism h. Other direct and indirect expenses relating to the Project. B. Evaluation of the Cost of the Consumable The Bidders shall also quote the Consumable cost as part of the Price Proposal as per the specimen format set out in Appendix I The consumable cost quoted by the bidder shall be inclusive of all applicable taxes The Bidder shall have to supply the consumables to the DoA as per the actual requirement for a period of one year The cost of the consumables shall not form part of the contract price of K-KISAN project However, the cost of the consumables quoted shall be evaluated for identifying the L1 bidder Price Proposals determined to be substantially responsive will be checked for any arithmetic errors. Errors will be corrected by DoA as follows; (i) Where there is a discrepancy between figures and words the amount indicated in word shall be taken into amount (ii) where there is a discrepancy between the unit rate and the line item total resulting from multiplying the unit rate by the quantity, the unit rate as quoted will govern. (iii) Where there is a discrepancy or error in the calculation of the Contract Price, the Contract Price calculated applying the formula set out in the RFP shall be considered for evaluation. The amount stated in the Price Proposal will be adjusted by DoA in accordance with the above procedure for the correction of errors, with the concurrence of the Bidder and shall be considered as binding upon the Bidder. If the Bidder does not accept the corrected amount the Proposal will be rejected, and the Bid Security may be forfeited DoA may in its sole discretion reject any Price Proposal if any of the following conditions outlined below are true. a. Incomplete Price Proposal is submitted by the Bidder. VOLUME II DRAFT AGREEMENT Page 25

26 b. Price Proposal that do not conform to the Price Proposal format as set out in Appendix I, Appendix I-1, Appendix I-2, Appendix I-3, Appendix I-4 and Appendix I-5. c. Total price quoted by the Bidder does not include all statutory taxes and levies applicable at present. d. The Upfront Payment quoted by the Bidder is more than 80% of the Capital Expenditure 3.13 Evaluation of Price Proposal For evaluation of the Price Proposal, the Contract Price indicated in the Price Proposal and the consumable cost, shall be considered The contract price quoted in the commercial bid will be applicable for 5 years, inclusive of all costs, duties and taxes applicable from time to time except the difference of the existing levels of service taxes and the surcharge which would be paid on actuals. The DoA shall pay/deduct difference in the service tax and surcharge as and when there is any change in statutory tax structure The consumable cost quoted shall be valid for a period of one (1) year. However, DoA reserves the right to procure consumables from the service provider throughout the agreement period or part of it as per the prices quoted in Appendix I Preferred Bidder The commercial bids of only the technically qualified bidders will be opened for evaluation. The bidder will be decided based on L1 criteria. The bid with the lowest total contract price + the cost of the consumables will be awarded the contract In the event that two or more Bidders obtain the same Financial Score, (the "Tie Bidders"), the Authority shall select the Bidder who secured higher score in the Technical Bid. VOLUME II DRAFT AGREEMENT Page 26

27 SECTION 4. BIDDING SCHEDULE DoA would endeavour to adhere to the bidding schedule as set out in e-procurement platform. VOLUME II DRAFT AGREEMENT Page 27

28 ANNEXURE Technical Proposal Evaluation Parameters The Bidders shall prepare a power point presentation of the Technical Proposal on the basis of the evaluation parameters set out in the table below: S. No. Evaluation Parameter Description Max Marks Cut Off Marks 1 Previous Project Experience Supply of Clients (Desktops & Laptops), Printers, Networking equipments and networking equipments Project Size Number of Computers and its > 1000 numbers =10 peripherals (Desktops, Laptops, = 8 Servers, Printers, Scanners) = 6 supplied > 750 = 5 Number of UPS supplied = = Number of networking > 500 = 5 equipments (switches and routers) =4 supplied =3 2 Previous Project Experience in Installation and commissioning of the project and managing services Project Size On time installation and commission of the project = 6 1 month delay in Installation and Installation and commissioning of commissioning of the project =5 Hardware and software more than 2 months delay in installation and commissioning of the project = 4 Technical Manpower services Managing services (1 marks for each services) Hardware maintenance services Number of G2C projects 1 projects = 3 undertaken in last 3 years of 2-3 projects = 4 more than 1 crore >3 projects = 5 Training/ capacity building services NMS based helpdesk management 15 9 VOLUME II DRAFT AGREEMENT Page 28

29 Geographical coverage of previous project undertaken by the Bidder relating to site preparation, installation and commissioning of IT infrastructure. 50 Locations out of which 5 should be 5 in rural location =6 Profile coverage 25 Locations (includes rural and/or any other areas) =5 15 Locations (includes rural and/or any other areas) = 4 Project commenced in last 3 years 10 6 Recent Projects = 2, Project commenced in last 3-5 years = 1 Project Completion Completed =2, Non Completed/ ongoing =1 Previous project experience in 1 Year =6 Operations and Maintenance of >2 Year =8, 10 6 the project >3 Year =10 Number of Facility Management Projects along with category type (Mission Critical, two mark for each Project 10 6 WAN/LAN, Security, Mailing, Internet, 24 7 etc) 201=5 No of Technical Employees on =4 Company Payroll 100 = The Bidder having Rs 150 Crores or more turnovers in last three years Number of authorized service centres at district head quarters >Rs.350 Crores =5 Rs. 251 Crores-Rs. 350 Crores=4 Rs.150 Crores -Rs. 250 Crores=3 15 service centers =6 ; for every additional service centre in different districts 0.5 marks will be awarded up to a Maximum of 10 marks Proposed manpower deployment 15 9 a Qualification of the Project Manager proposed MCA or B.Tech / B.E Degree in Computer Science or Information Science with 6 years experience =3 5 3 VOLUME II DRAFT AGREEMENT Page 29

30 b c MCA or B.Tech / B.E Degree in Computer Science or Information Science with MBA and 6 years experience =4 MCA or B.Tech / B.E Degree in Computer Science or Information Science with MBA and more than 6 years experience =5 B.Sc. in Computer Science/ Information Technology or BCA with atleast 65% marks and one year Qualification of the Technical of valid experience with CCNA/ Consultant proposed Microsoft certification=3 5 3 B.E./ B.Tech with more than 1 year experience with CCNA/ Microsoft certification = 5 MCA/B.Tech/BE First Class with CCNA/ Microsoft certification with 2years teaching experience in Master trainers reputed institute -3 MCA/B.Tech/BE First Class with 5 3 CCNA/ Microsoft certification with more than 2years teaching experience in reputed institute - 5 Total 100 Note: The Bidder shall be required to submit relevant certificates from Statutory Auditor/ Client as proof of submissions made under S.No. 1 to S. No. 7 in the table above. The Bidder shall be required to submit self declaration duly signed by the authority not less than the rank of the CEO and duly notarized for Sl no 8-9. The successful bidder should supply the project facilities including manpower during the contract period proposed in the bid and approved by DoA. The bidder has to obtain minimum cut off marks in each category and aggregate scoring of 70 marks out of 100 to be technically qualified. VOLUME II DRAFT AGREEMENT Page 30

31 Appendix A: Format for Letter of Proposal Date: (On the Letter head of the Bidder) 4 To, The Director for Agriculture, Department of Agriculture, Government of Karnataka, Sheshadri Road, Bangalore Sir, Re: K-KISAN: Karnataka Krishi Information Services and Networking Being duly authorized to represent and act on behalf of (hereinafter referred to as the Bidder ), and having reviewed and fully understood all of the Proposal requirements and information provided, the undersigned hereby submits the Proposal for the Project referred above. We confirm that our Proposal is valid for a period of nine (9) months from (Proposal Due Date) Yours faithfully, (Signature of the Authorised Signatory of Bidder) (Name and designation of the Authorised Signatory of Bidder) VOLUME II DRAFT AGREEMENT Page 31

32 APPENDIX B-1: Format for Power of Attorney for Signing of Proposal (On stamp paper of appropriate value) POWER OF ATTORNEY Know all men by these presents, we (name and address of the registered office) do hereby constitute, appoint and authorise Mr. / Ms. (name and residential address) who is presently employed with us and holding the position of as our or attorney, to do in our name and on our behalf, all such acts, deeds and things necessary in connection with or incidental to our bid for the project envisaging K-KISAN: Karnataka Krishi Information Services and Networking, including signing and submission of all documents and providing information / responses to DoA, representing us in all matters before DoA, and generally dealing with DoA in all matters in connection with our Proposal for the said Project. We hereby agree to ratify all acts, deeds and things lawfully done by our said attorney pursuant to this Power of Attorney and that all acts, deeds and things done by our aforesaid attorney shall and shall always be deemed to have been done by us. Accepted (Signature) (Name, Title and Address of the Attorney) For (Signature) (Name, Title and Address) Note: 1. The mode of execution of the Power of Attorney should be in accordance with the procedure, if any, laid down by the applicable law and the charter documents of the executant(s) and when it is so required the same should be under common seal affixed in accordance with the required procedure. The Power of Attorney should be on a stamp paper of appropriate value. 2. Also, wherever required, the Bidder should submit for verification the extract of the charter documents and documents such as a resolution/power of attorney in favour of the Person executing this Power of Attorney for the delegation of power hereunder on behalf of the Bidder. VOLUME II DRAFT AGREEMENT Page 32

33 Appendix B-3: Format for Letter of Commitment (The Letter of Commitment is to be submitted by the Bidder) Date: To, The Director for Agriculture, Department of Agriculture, Government of Karnataka, Sheshadri Road, Bangalore Sir, Re: K-KISAN: Karnataka Krishi Information Services and Networking This has reference to the Proposal being submitted by (name of the Bidder), in respect of the abovementioned Project. We hereby confirm the following: We have examined in detail and have understood and satisfied ourselves regarding the contents mainly in respect of the following: 1. The Request for Proposal issued by the Department of Agriculture (DoA); 2. All subsequent communications between DoA and the Bidder, represented by (name of the Bidder); Dated this the Day of 20 For (Name and designation of the person(s) signing on behalf of the Bidder) VOLUME II DRAFT AGREEMENT Page 33

34 Appendix C: Details of Bidder 1. Name 2. Address of the office(s) 3. Date of incorporation and/or commencement of business. 4. Brief description of the Company including details of its main lines of business. 5. Name, Designation, Address and Phone Numbers of Authorised Signatory of the Bidder: i. Name : 1. Designation : 2. Company : 3. Address : 4. Telephone Number : 5. Fax Number : 6. Mobile Number : 7. Address : 6. Details of individual (s) who will serve as the point of contact / communication for DoA within the Company: i. Name : ii. Designation : iii. Company : iv. Address : v. Telephone Number : vi. Fax Number : vii. Mobile Number : viii. Address : VOLUME II DRAFT AGREEMENT Page 34

35 Appendix D-1: Format for Anti Collusion Certificate (On the Letterhead of the Bidder) We hereby certify and confirm that in the preparation and submission of our Proposal for the K-KISAN: Karnataka Krishi Information Services and Networking (Project), we have not acted in concert or in collusion with any other Bidder or other person(s) and also not done any act, deed or thing which is or could be regarded as anti-competitive. We further confirm that we have not offered nor will offer any illegal gratification in cash or kind to any person or agency in connection with this Proposal. Dated this Day of, 20 (Name of the Bidder) (Signature of the Authorised Person) (Name and designation of the Authorised Person) VOLUME II DRAFT AGREEMENT Page 35

36 Appendix D-2: Format for Undertaking (On the Letterhead of the Bidder) Date: The Director for Agriculture, Department of Agriculture, Government of Karnataka, Sheshadri Road, Bangalore Sir, Re: K-KISAN: Karnataka Krishi Information Services and Networking We confirm that we are not barred by Department of Agriculture, Government of Karnataka (GoK), any other State Government in India (SG) or Government of India (GoI), or any of the agencies of GoK/SG/GoI from participating in infrastructure/computerisation projects as on the proposal due date (BOT or otherwise) as on (Proposal Due Date). Yours faithfully, (Signature of Authorised Signatory) (Name and designation of the Authorised Person) VOLUME II DRAFT AGREEMENT Page 36

37 Appendix E: Format for Undertaking for IT Company Date: (On the Letterhead of the Bidder) The Director for Agriculture, Department of Agriculture, Government of Karnataka, Sheshadri Road, Bangalore Sir, Re: K-KISAN: Karnataka Krishi Information Services and Networking We confirm that we have been in the business of 1. sale, supply, installation of computer hardware 2. maintenance of computer hardware and have earned income from the said businesses. Yours faithfully, (Signature) (Name and designation 5 of signatory) 5 To be issued by the Chief Financial Officer/Company Secretary VOLUME II DRAFT AGREEMENT Page 37

38 Appendix F-1: Format for Statement of Experience Experience claimed in Point no. 1 of Clause Details of each project shall be submitted in the format given below Name of project Name, address and contact details of Client Scope of the project Date of commencement of project Date of completion of Bidder s scope of work Total billings from the project over the past three financial years preceding the Proposal Due Date The above statement shall be supported by a certificate issued by the Client or the Statutory Auditor clearly stating the scope of the project, total billings from the project, date of commencement and successful completion for each project. Date: (On the letterhead of the Statutory Auditor) We have verified the relevant statutory and other records of M/s [Name of the Bidder], and certify that M/s. has an aggregate billing of Rs. (Rupees only) from the following project: relating to (supply and installation/ management/ facility management) [strike whichever is not applicable] of during the latest three completed financial years preceding the Proposal Due Date. The Year wise billings from the projects is given below Name of project Year 1 Year 2 Year 3 Signature and Seal and registration number of Statutory Auditor VOLUME II DRAFT AGREEMENT Page 38

39 Format of certificate from Statutory Auditor for Experience claimed in Point no. 2 of Clause Date: (On the letterhead of the Statutory Auditor) We have verified the relevant statutory and other records of M/s [Name of the Bidder], and certify that M/s. has number of permanent employees on its pay rolls as on the latest completed financial year. Signature and Seal and registration number of Statutory Auditor Format of certificate from the bidder duly authorized by the notary for Experience claimed in Point no.3 of Clause Details of service centres in Karnataka (Attach additional sheet if required) Service center s Location/ Full postal Address Districts Serviced Number of engineers Phone Fax Contact person with mobile nos VOLUME II DRAFT AGREEMENT Page 39

40 Appendix F-2: Format for Statement of Financial Capability 1 Annual Turnover (Rs. Crore) Year 1 Year 2 2 Net Worth of last completed Audited financial year (Rs. Crore) Instructions: For the purpose of qualification: 1. The financial year would be the same as the one normally followed by the Bidder for its Annual Report. 2. Year 1 shall be the latest financial year preceding the bidding. Year 2 shall be the financial year immediately preceding Year 1 and so on. In case, the Proposal Due Date falls within three months of the close of the latest financial year, refer to Clause The Bidder shall provide the audited annual financial statements as required for the RFP. Failure to do so would result in the Proposal being considered as non-responsive. 4. The Bidder shall provide an Auditor s Certificate specifying the Net Worth and Turnover of the Bidder and also specifying the methodology adopted for calculating such net worth/turnover in the format given below. Date: (On the letterhead of the Statutory Auditor) We have verified the relevant statutory and other records of M/s [Name of the Bidder], and certify the following: Annual Turnover (Rs. Crore) Year 1 Year 2 Net Worth of last completed financial year preceding the Proposal Due Date (Rs. Crore) Signature and Seal and registration number of Statutory Auditor VOLUME II DRAFT AGREEMENT Page 40

41 5. For the purpose of the RFP, Net Worth shall mean : Net Worth = (Subscribed and Paid-up Equity + Reserves) - (Revaluation reserves + Miscellaneous expenditure not written off + Reserves not available for distribution to equity shareholders) 6. For the purpose of the RFP, Annual Turnover shall mean: The total revenues as indicated in the audited annual balance sheet. 7. Experience (Financial Capability and Experience) of only the Bidder shall be considered. Experience of associate company/parent company/ subsidiary company shall not be considered for qualification purposes. VOLUME II DRAFT AGREEMENT Page 41

42 Appendix G: Format for Technical Proposal A. Format for Comprehensive Verification Report The Bidder shall submit a summary of the Comprehensive Verification Report for the Project Facilities in the format given below: Project Facilities* Desktop Server Printer Model Make Serial Number/ Code Remarks * Part B of Appendix G provides the name and minimum technical specifications of Project Facilities The Bidder shall submit Comprehensive Verification Report for each of the Project Facilities setting out the following: 1. Compliance with minimum technical specification prescribed for each of the Project Facility set out in Part B of Appendix G 2. Deviation (if any) from the minimum technical specifications prescribed for each of the Project Facility. A sample format of Comprehensive Verification Report for Desktop (one of the Project Facilities) is given below. The Bidder shall submit Comprehensive Verification Report for all Project Facilities in similar formats. Name of the Project Facility : Desktop (PC2) Compliance of proposed Project Facilities with Minimum Particulars Minimum technical specification technical specification Processor Latest Generation x86 Yes/ No Dual core processor with 3.20 GHz, 3MB cache or higher Chipset/Mother OEM mother board Yes/ No Datasheet with page no. Remarks (deviation if any) VOLUME II DRAFT AGREEMENT Page 42

43 Minimum technical Particulars specification board supporting above mentioned processor Memory 2*2 GB DDR3 (1333 MHz or higher) & Non ECC Expandable to 8 GB Hard Disk Drive & 500 GB SATA 3.0-Gb/s Controller Hard Drive, 7200 RPM with pre failure alerts. Compliance of proposed Project Facilities with Minimum technical specification Yes/ No Yes/ No Optical Drive DVD Writer Yes/ No Graphics Intel HD Graphics or AMD or any equivalent graphics integrated to Processor. Yes/ No Ethernet Integrated Gigabit Network Connection 10/100/1000 Bays 4 Bays: 2x 5.25 external, 1 x 3.5 external, 1 x 3.5 internal. Yes/ No Yes/ No Slots Minimum 3 PCI Slots : Yes/ No Ports (6 USB (4 rear + 2 front) + 2 PS/2 ports) or 8 USB ports (4 rear + 4 front), 1 RJ-45, 1 VGA, 1 Audio in/out. Yes/ No Form Factor Micro ATX Tower Yes/ No Power Supply Minimum 250-watt power Yes/ No supply Monitor 18.5" LED monitor: Yes/ No Keyboard PS/2 or USB 104/107 Yes/ No keys mechanical keyboard Mouse PS/2 or USB 2 button Yes/ No optical scroll mouse Software Remote diagnostics, Back Up and Recovery software Yes/ No Nudi 4.0 Kannada Software to be preloaded before delivery Antivirus Preloaded with 5 years. Yes/ No Operating Systems Microsoft Windows 8 Yes/ No Professional preloaded with recovery media. Datasheet with page no. Remarks (deviation if any) VOLUME II DRAFT AGREEMENT Page 43

44 Particulars Preloaded Software Security Compliance Certification Warranty & Minimum technical specification Norton or McAfee or etrust or e-scan or Fore front or Trend Micro or PC Tool or Quick heal Antivirus (Latest Version). 1. Removable media boot control 2. Serial, Parallel & USB Interface Control 3. Power-On Password 4. Setup Password For OEM : ISO 9001 : 2008 For PC : Windows8/7/Linux certification, Energy Star 5.0 For Monitor : TCO 05 3 Years Comprehensive on site Compliance of proposed Project Facilities with Minimum technical specification Yes/ No Yes/ No Yes/ No Yes/ No Datasheet with page no. Remarks (deviation if any) B: Minimum Technical Specifications for Project Facilities Table 1A: Desktop (PC2 For locations except s) Processor Feature Specifications Latest Generation x86 Dual core processor with 3.20 GHz, 3MB cache or higher Chipset/Mother OEM mother board supporting above mentioned processor board Memory 2*2 GB DDR3 (1333 MHz or higher) & Non ECC Expandable to 8 GB Hard Disk Drive & 500 GB SATA 3.0-Gb/s Hard Drive, 7200 RPM with pre failure alerts. Controller Optical Drive DVD Writer Graphics Intel HD Graphics or AMD or any equivalent graphics integrated to Processor. Ethernet Integrated Gigabit Network Connection 10/100/1000 Bays 4 Bays: 2x 5.25 external, 1 x 3.5 external, 1 x 3.5 internal. Slots Minimum 3 PCI Slots : Ports (6 USB (4 rear + 2 front) + 2 PS/2 ports) or 8 USB ports (4 rear + 4 front), 1 RJ- VOLUME II DRAFT AGREEMENT Page 44

45 Form Factor Power Supply Monitor Keyboard Mouse Software Antivirus Operating Systems 45, 1 VGA, 1 Audio in/out. Micro ATX Tower Minimum 250-watt power supply 18.5" LED monitor: PS/2 or USB 104/107 keys mechanical keyboard PS/2 or USB 2 button optical scroll mouse Remote diagnostics, Back Up and Recovery software Nudi 4.0 Kannada Software to be preloaded before delivery Preloaded with 5 years. Microsoft Windows 8 Professional preloaded with recovery media. Preloaded Software Norton or McAfee or etrust or e-scan or Fore front or Trend Micro or PC Tool or Quick heal Antivirus (Latest Version). Security 1. Removable media boot control 2. Serial, Parallel & USB Interface Control 3. Power-On Password 4. Setup Password Compliance & For OEM : ISO 9001 : 2008 Certification For PC : Windows8/7/Linux certification, Energy Star 5.0 For Monitor : TCO 05 Warranty 3 Years Comprehensive on site Table 1B:Desktop (PC1- For s) Processor Feature Specifications Latest Generation x86 Dual core processor with 3.20 GHz, 3MB cache or higher Chipset/Mother OEM mother board supporting above mentioned processor board Memory 2*2 GB DDR3 (1333 MHz or higher) & Non ECC Expandable to 8 GB Hard Disk Drive & 1 TB SATA 3.0-Gb/s Hard Drive, 7200 RPM with pre failure alerts. Controller Optical Drive DVD Writer Graphics Intel HD Graphics or AMD or any equivalent graphics integrated to Processor. Ethernet Integrated Gigabit Network Connection 10/100/1000 Bays 4 Bays: 2x 5.25 external, 1 x 3.5 external, 1 x 3.5 internal. Slots Minimum 3 PCI Slots : Ports (6 USB (4 rear + 2 front) + 2 PS/2 ports) or 8 USB ports (4 rear + 4 front), 1 RJ- 45, 1 VGA, 1 Audio in/out. Form Factor Micro ATX Tower Power Supply Minimum 250-watt power supply VOLUME II DRAFT AGREEMENT Page 45

46 Monitor Keyboard Mouse Software Antivirus Operating Systems 18.5" LED monitor: PS/2 or USB 104/107 keys mechanical keyboard PS/2 or USB 2 button optical scroll mouse Remote diagnostics, Back Up and Recovery software Nudi 4.0 Kannada Software to be preloaded before delivery Preloaded with 5 years. Microsoft Windows 8 Professional preloaded with recovery media. Preloaded Software Norton or McAfee or etrust or e-scan or Fore front or Trend Micro or PC Tool or Quick heal Antivirus (Latest Version). Security 1. Removable media boot control 2. Serial, Parallel & USB Interface Control 3. Power-On Password 4. Setup Password Compliance & For OEM : ISO 9001 : 2008 Certification For PC : Windows8/7/Linux certification, Energy Star 5.0 For Monitor : TCO 05 Warranty 3 Years Comprehensive on site Table 2: Laptop Items Minimum technical specification Latest generation X86 Dual Core Processor or higher, 2.5 GHz or higher, Processor Family 3MB cache, 35W or lower, not more than 1 year Old Chipset Compatible chipset HDD 500 GB 7200 rpm SMART SATA II or Higher 4GB Memory DDR3 PC SDRAM 1333 MHz with expandability RAM upto 16GB Maximum Windows bit professional down gradaded to Windows 7 Operating System Professional with all necessary drivers in cd media 14.0-inch diagonal LED-backlit HD (1366 x 768) with 720p HD Webcam Display with dual array microphone Optical Drive DVD+/-RW SuperMulti drive High definition audio, stereo speakers, stereo headphone/line out, stereo Speakers microphone in, integrated digital microphone; integrated 720p webcam Network Card Onboard 10/100/1000 Wireless /b/g/n Bluetooth Bluetooth 4.0, one VGA, One Display Port/HDMI, stereo headphone/line out, stereo microphone in, RJ-45/Ethernet, 2 USB 2.0 and 2 USB 3.0 ports, power I/O Ports connector, Graphics Integrated HD Graphics VOLUME II DRAFT AGREEMENT Page 46

47 Items Minimum technical specification Battery 6 Cell Li ion Battery with 4Hrs battery back Keyboard and Pointing Device Full-sized spill resistant keyboard, Touch Pad Slots Multi Media card Reader with 4 in one Adapter 65 Watts AC Adapter Security Finger Print reader Other Software Preloaded OEM Preloaded Battery Power Management Software, Certifications EPEAT Gold Certification, Energy Star Compliant, Antivirus Latest version with License Wi-Fi/Wi-max Enabled Warranty 3 Years Comprehensive on site Table 3: Rack Server at the Commissionerate (Head office) Item Minimum technical specification Processor Latest generation X86 processor with minimum 2X6* core, 2.20 Ghz, 12MB cache or higher. Chipset OEM mother board Operating System support Microsoft Windows Server, Red Hat Enterprise Linux (RHEL), SUSE Linux Enterprise Server (SLES), Memory Minimum 2 * 8 GB ECC DDR RAM, Should have 32 DIMM slots or higher for future scalability. Hard Drive 2.5" SAS HDD 6*300 Gb 15 K RPM SAS drives, SAS controller with min 512 MB RAID Cache capable of providing RAID 0,1, 10 and 5 Configurations. Optical Device DVD R/W drive Graphics Card Integrated Graphics with 64MB SDRAM or higher Network Multifunction Gigabit Network Adapter (min. 4 ports), including support for TOE, failover and load balancing. I/O Ports 1Serial, 1KBD, 1 Video1 Mouse, at least 2 USB ports, Min. 5 (Five) PCI-e Slots standard. Farm Factor 2U Rack Mountable Software OEM to provide its own systems management software. Manageability & 5 Years Warranty Manageability Features Should be able to provide management features including remote power on/off, reset, log recording, and hardware monitoring functions. Redundant Fans Should have Redundant and Hot Pluggable power supplies and fans Compliance ACPI 2.0 Compliant, PCIE 2.0 Compliant, Microsoft Logo certifications, USB 2.0 Support. Warranty 3 Years Comprehensive on site Any Complaints Same Business Day- Monday to Saturday (10.00 am to 6.00 pm) (which includes Onsite Support, Parts & Labour) *Bidder proposing server with more than 6 cores/processor would be disqualified VOLUME II DRAFT AGREEMENT Page 47

48 Table 4: Rack Server at DATCs Item Processor Operating System support SAS Controller Memory Hard Drive Optical Device Network I/O Ports Form Factor Chassis Redundant Fans Compliance Manageability features Minimum technical specification Latest generation X86 processor with minimum 2X4* core, 3.50 Ghz, 15 MB cache or higher. Microsoft Windows Server, Red Hat Enterprise Linux (RHEL), SUSE Linux Enterprise Server (SLES), Oracle Enterprise Linux (OEL), Vmware, Citrix XenServer SAS Controller with min. 512 MB Flash Backed Cache capable of providing RAID 0,1, 10 and 5 Configurations 2 * 8 GB DDR-3Memory scalable to 192 GB, Advanced ECC (multibit error protection), Mirroring mode, Lockstep mode 2.5" In SAS HDD bays populated with at least 4* 300 Gb in SAS HDDs DVD drive Quad Port Multifunction Gigabit Server Adapters (Embedded or Slot based) with support for TOE, failover and load balancing. USB 2.0 support With at least 4 total ports: (2) ports up front; (2) ports in back, Two PCI-Express slots, 2URack Mountable Redundant Power Supplies Fully Redundant Hot Plug Fans ACPI 2.0 Compliant, PCI 2.2 Compliant, WOL Support, Microsoft Logo certifications, USB 2.0 Support 5 years warranty. Should be able to provide management features including remote power on/off, reset, log recording, and hardware monitoring functions. Warranty 3 Years Comprehensive on site Same Business Day- Monday to Saturday (10.00 am to 6.00 pm) Any Complaints (which includes Onsite Support, Parts & Labour) *Bidder proposing server with more than 4 cores/processor would be disqualified Table 5: Thermal Receipt Printer Memory flash Thermal Printer 2 M Flash or higher VOLUME II DRAFT AGREEMENT Page 48

49 Firmware support which can support Barcode Connectivity UPC-A, UPC-E, Code 39, Code 128, (EAN), Codabar, PDF417 USB and Serial Print methods Direct thermal Printing of barcodes, text and graphics. Barcode, Text, Ability to print logo : Resolution Print Width Print speed Media Sensors Microsoft Windows Drivers RS 232 Interface USB Interface Warranty Table 6: 80 Column DMP Specifications 203 dpi/8 dots per mm 80mm 230mm/ Sec or higher Jan8 and Jan13 Paper low sensor Microsoft windows drivers i.e Win 7, Windows Vista 32 & 64, xp professional, WEPOS, Embeded POSReady RS 232 connector/ Interface USB Interface 3 Years Comprehensive on site Item Minimum technical specification Print Method Serial Impact Dot Matrix Print Direction Bi-directional Logic Seeking Print Head Type 24 Wire Print Width 80 Column Print Head Life 200 Million Characters # Print Speed Character Pitch (cpi) 12 High Speed Draft (cps) >300 Draft (cps) >270 Letter Quality (cps) >90 Dr a ft - ISCII (cps) >100 LQ - ISCII (cps) 50 Standard Ports Warranty Centronics EEE-P1284A Parallel and USB RS 23C Serial/USB 3 Years Comprehensive on site Table 7:136 Column DMP Specifications Item Print Method Print Direction Minimum technical specification Serial Impact Dot Matrix Bi-directional logic seeking VOLUME II DRAFT AGREEMENT Page 49

50 Item Print Head Type Minimum technical specification 24-Wire Print Width 136 Column Print Head Life 200 Million Characters Print Speed Character Pitch (cpi) 12 High Speed Draft (cps) >360 Draft (cps) >300 Letter Quality (cps) >100 Draft - ISCII (cps) 250 LQ - ISCII (cps) 41 Standard IEEE-P1284A Parallel & USB (Auto interface switching) Electrical Specifications Operating Voltage V AC Mains Frequency Hz Power (Standby) 12W Environmental - Operating Conditions Temperature 5 to 45 C Relative Humidity 10% to 80% Warranty 3 Years Comprehensive on site Table 8: Laser Jet-Black Item Minimum technical specification Print speed black (normal, A4) 33 PPM +/- 3 PPM Print quality black (best) Up to 1200 x 1200 dpi (1200 dpi effective output) Print technology Laser Duty cycle (monthly, A4) Up to pages Standard memory 256 MB Processor speed 800 MHz Standard printer languages Host-based printing Standard paper trays 1 Maximum paper trays 1 Paper handling standard/ input 250-sheet input tray Paper handling standard/output 150-sheet Duplex print options Automatic Media sizes supported A4, A5, A6, B5, postcards, envelopes (C5, DL, B5) Custom media sizes Main tray: 147 x 211 to 216 x 356 mm VOLUME II DRAFT AGREEMENT Page 50

51 Item Media types supported Standard connectivity Energy Star First page Out Warranty Minimum technical specification Paper (laser, plain, photo, rough, vellum), envelopes, labels, cardstock, transparencies, postcards Hi speed USB 2.0 port Yes Less than 8.5 seconds 3 Years Comprehensive on site Table 9: Color LaserJet-A4 Item Print Speed Black Print Speed Color Print Technology Processor Speed Minimum technical specification 33 PPM +/- 3 PPM 33 PPM +/- 3 PPM Laser 800 MHZ Paper Trays 2 Paper Handling-Input Paper Handling-Output Media Sizes Supported 100-sheet multipurpose tray, 500-sheet input tray 250-sheet top output bin A4, A5, B5 (JIS), envelopes (B5, C5, DL) Connectivity Standard 1 embedded 10/100/1000 Base-TX Ethernet, USB 2.0 Duplex print options Standard memory First Page Out Print Language Duty Cycle Warranty Automatic (standard) 1 GB As fast 11 seconds from ready mode PCL 6, PostScript 3, PDF, host based pages per month duty cycle. 3 Years Comprehensive on site Table 10: Ink Jet Printer Features Print Speed Black Print Speed Color No. of Print Cartridges Paper Handling-Input Paper Handling-Output Media Sizes Supported Minimum technical specification 33 PPM +/- 3 PPM 33 PPM +/- 3 PPM 4 Individual high capacity Inks 150-sheet input tray 100-sheet output tray A3+ (305 x 457 mm), A3 (297 x 420 mm), A4 (210 x 297 mm), A5 (148 x 210 mm), A6 (105 x 148 mm), B4 (250 x 353 mm), B5 (176 x 250 mm), B6 (125 x 176 mm), C4 (229 x 324 mm), VOLUME II DRAFT AGREEMENT Page 51

52 Features Duplex print options Connectivity Standard memory Warranty Minimum technical specification C5 (162 x 229 mm), C6 (114 x 162 mm), DL (110 x 220 mm) Manual 1 USB (compatible with USB 2.0 specifications) port; Ethernet card 32MB 3 Years Comprehensive on site Table 11: Color LaserJet Printer-A3 Features Minimum technical specification Print Speed Black Up to 30 PPM Print Speed Color Up to 30 PPM Print Technology In-line colour laser, direct-to-page printing Processor Speed 800 MHz Paper Trays 3 Input 100-sheet multi-purpose input tray, 250-sheet input Paper Handling- tray,500 sheet input tray Paper Handling Output 300-sheet top output bin Media Sizes Supported A3, A4, A5, B4-JIS, B5-JIS 1 high speed USB 2.0,1 Gigabit Ethernet Connectivity 10/100/1000,IPv6,BiDi Duplex print options Manual Standard memory 1 GB First Page out As fast as 10 sec from Ready mode Warranty 3 Years Comprehensive on site Table 12: Web Camera with SDK Item Resolution Interface to Host Minimum technical specification 24 bit Colour, Minimum 480 x 640 pixel USB/Com Port with 3 mt. Cable Formats to be Supported BMP, JPG, GIFF Light Adjustments Auto Compatibility Standard Twain Frame Rate 30 fps@ QCIFC (176*144) Software S/w for Picture capture Image Sensor Image Sensor 1/4 " Progressive Scan Supported System Operating Windows XP, Linux, Windows 7 (64 bit) VOLUME II DRAFT AGREEMENT Page 52

53 Item Warranty Minimum technical specification 3 Years Comprehensive on site Table 13- Copier cum Printer cum Scanner Item Configuration GENERAL ARDF Paper capacity 35 sheets Input/Output paper capacity(max) 250 sheets Memory 128 MB Display panel Touch screen Copying speed 22 +/- 2 CPM (A4) Multiple copying Up to 999 copies Resolution 600 x 600 Dpi Zoom % or better Copying size A6 A3 Duplex copying Standard Copying Technology Laser Warm up time 20 seconds or better First copy time 8 seconds or better Reversible Automatic Document feeder with Auto duplex duplex unit PRINTER Print speed 20 +/- 2 PPM (A4) Printer interface Standard USB 2.0,SD Slot Printer Language Standard:PCL5e,PCL6 Host based COPY Resolution 600 x 600DPI Reduction/Enlargement % or better Multi copying (MAX.) Upto 999 Multi copy ( 2in 1, 4in1) Yes Multi copy (sort) Yes Copy features ID Card copy, Electronic sorting, Image rotation, Series copy, Combine copy(4in1) SCANNER Scanning Resolution 600DPI Scanning Format TIFF, JPEG, PDF Scan size A3,A4,A5 Scan to /folder/ USB TWAIN Complaint Yes Scanning speed >=50 SPM OS Compatibility Windows 7/8/ vista/linux Warranty 3 Years Comprehensive on site VOLUME II DRAFT AGREEMENT Page 53

54 Table 14A 1KVA online UPS with 2 Hours Backup Sl Items Specifications No 01 Type Online 02 Capacity 1 KVA 03 Backup time 2hrs 04 Input Frequency 50 Hz. +/- 5% 05 Input Voltage 160 V 270 V 06 Output Voltage 230 V +/- 1% V 07 Output Frequency 50 Hz +/- 0.2 Hz. 08 Input Power Factor > Output Power Factor 0.8 lag to unity PF 10 Waveform Pure Sine Wave 11 Alarm On Battery, Low Battery, UPS Over Load 12 Technology IGBT based PWM technology with isolation transformer 13 Computer interface Software with communication interface for monitoring the health of the UPS. Automatic shutdown under Windows 2000, Windows 98/XP (Prof) & Diagnostics. 14 Battery make Preferred: Panasonic/Southern/YUSA/Exide/CSB/Amarraj/Relicell 15 Battery Type SMF-VRLA 16 Battery AH 17 No.of Batteries 18 DC voltage (input) 19 VAH > 3072 VAH 20 Over Load Capacity 150% for 1 Minute, 125% for 10 Minutes 21 Inverter Efficiency 90% 22 Overall Efficiency 85% 23 Crest Factor 3:5:1 24 Regulation +/- 1% 25 Switching Frequency Above 20 KHz 26 Warranty 3 years on site comprehensive including batteries 27 Protection Automatic discharge protection with self test Features, Over Load, Surge protection, Input fault, Cold start, Low Battery, Battery over charge Output short circuit, Charging Current Circuit Inverter over temperature 28 LCD display Output voltage, Output current, Output frequency, Input Voltage, Battery Voltage 29 Load Test At 100 % load on Resistive load 30 THD < 3% for Linear, < 5% for Non Linear Load VOLUME II DRAFT AGREEMENT Page 54

55 31 Certification ISO 9001:2000 & ETDC /CPRI test report Table 14 B -1KVA online UPS with 6 Hours Backup Items Specifications Type Online Capacity 1 KVA Backup time 6 Hrs Input Frequency 50 Hz. +/- 5% Input Voltage 160 V 270 V Output Voltage 230 V +/- 1% V Output Frequency 50 Hz +/- 0.2 Hz. Input Power Factor > 0.9 Output Power Factor 0.8 lag to unity PF Waveform Pure Sine Wave Alarm On Battery, Low Battery, UPS Over Load Technology IGBT based PWM technology with isolation transformer Computer interface Software with communication interface for monitoring the health of the UPS. Automatic shutdown under Windows 2000, Windows 98/XP (Prof) & Diagnostics. Battery make Preferred: Panasonic/Southern/YUSA/Exide/CSB/Amarraj/Relicell Battery Type SMF-VRLA Battery AH No.of Batteries DC voltage (input) VAH > 7968 VAH Over Load Capacity 150% for 1 Minute, 125% for 10 Minutes Inverter Efficiency 90% Overall Efficiency 85% Crest Factor 3:5:1 Regulation +/- 1% Switching Frequency Above 20 KHz Warranty 3 years on site comprehensive including batteries Protection Automatic discharge protection with self test Features, Over Load, Surge protection, Input fault, Cold start, Low Battery, Battery over charge Output short circuit, Charging Current Circuit Inverter over temperature LCD display Output voltage, Output current, Output frequency, Input Voltage, Battery Voltage Load Test At 100 % load on Resistive load THD < 3% for Linear, < 5% for Non Linear Load Certification ISO 9001:2000 & ETDC /CPRI test report VOLUME II DRAFT AGREEMENT Page 55

56 Table 15: 2 KVA online UPS with 4 Hours backup Items Specifications Type Online Capacity 2 KVA Backup time 4 hrs Input Frequency 50 Hz. +/- 5% Input Voltage 160 V 270 V Output Voltage 230 V +/- 1% V Output Frequency 50 Hz +/- 0.2 Hz. Input Power Factor > 0.9 Output Power Factor 0.8 lag to unity PF Waveform Pure Sine Wave Alarm On Battery, Low Battery, UPS Over Load Technology IGBT based PWM technology with isolation transformer Computer interface Software with communication interface for monitoring the health of the UPS. Automatic shutdown under Windows 2000, Windows 98/XP (Prof) & Diagnostics. Battery make Preferred: Panasonic/Southern/YUSA/Exide/CSB/Amarraj/Relicell Battery Type SMF-VRLA Battery AH No.of Batteries DC voltage (input) VAH > VAH Over Load Capacity 150% for 1 Minute, 125% for 10 Minutes Inverter Efficiency 90% Overall Efficiency 85% Crest Factor 3:5:1 Regulation +/- 1% Switching Frequency Above 20 KHz Warranty 3 years on site comprehensive including batteries Protection Automatic discharge protection with self test Features, Over Load, Surge protection, Input fault, Cold start, Low Battery, Battery over charge Output short circuit, Charging Current Circuit Inverter over temperature LCD display Output voltage, Output current, Output frequency, Input Voltage, Battery Voltage Load Test At 100 % load on Resistive load THD < 3% for Linear, < 5% for Non Linear Load Certification ISO 9001:2000 & ETDC /CPRI test report VOLUME II DRAFT AGREEMENT Page 56

57 Table 16: 3 KVA UPS with 4 Hours backup Items Specifications Type Online Capacity 3 KVA Backup time 4 Hour Input Frequency 50 Hz. +/- 5% Input Voltage 160 V 270 V Output Voltage 230 V +/- 1% V Output Frequency 50 Hz +/- 0.2 Hz. Input Power Factor > 0.9 Output Power Factor 0.8 lag to unity PF Waveform Pure Sine Wave Alarm On Battery, Low Battery, UPS Over Load Technology IGBT based PWM technology with isolation transformer Computer interface Software with communication interface for monitoring the health of the UPS. Automatic shutdown under Windows 2000, Windows 98/XP (Prof) & Diagnostics. Battery make Preferred: Panasonic/Southern/YUSA/Exide/CSB/Amarraj/Relicell Battery Type SMF-VRLA Battery AH No.of Batteries DC voltage (input) VAH > VAH Over Load Capacity 150% for 1 Minute, 125% for 10 Minutes Inverter Efficiency 90% Overall Efficiency 85% Crest Factor 3:1 Regulation +/- 1% Switching Frequency Above 20 KHz Warranty 3 years on site comprehensive including batteries Protection Automatic discharge protection with self test Features, Over Load, Surge protection, Input fault, Cold start, Low Battery, Battery over charge Output short circuit, Charging Current Circuit Inverter over temperature LCD display Output voltage, Output current, Output frequency, Input Voltage, Battery Voltage Load Test At 100 % load on Resistive load THD < 3% for Linear, < 5% for Non Linear Load Certification ISO 9001:2000 & ETDC /CPRI test report VOLUME II DRAFT AGREEMENT Page 57

58 Table 17: 3 KVA UPS with 6 Hours backup Items Specifications Type Online Capacity 3 KVA Backup time 4 Hour Input Frequency 50 Hz. +/- 5% Input Voltage 160 V 270 V Output Voltage 230 V +/- 1% V Output Frequency 50 Hz +/- 0.2 Hz. Input Power Factor > 0.9 Output Power Factor 0.8 lag to unity PF Waveform Pure Sine Wave Alarm On Battery, Low Battery, UPS Over Load Technology IGBT based PWM technology with isolation transformer Computer interface Software with communication interface for monitoring the health of the UPS. Automatic shutdown under Windows 2000, Windows 98/XP (Prof) & Diagnostics. Battery make Preferred: Panasonic/Southern/YUSA/Exide/CSB/Amarraj/Relicell Battery Type SMF-VRLA Battery AH No.of Batteries DC voltage (input) VAH > VAH Over Load Capacity 150% for 1 Minute, 125% for 10 Minutes Inverter Efficiency 90% Overall Efficiency 85% Crest Factor 3:1 Regulation +/- 1% Switching Frequency Above 20 KHz Warranty 3 years on site comprehensive including batteries Protection Automatic discharge protection with self test Features, Over Load, Surge protection, Input fault, Cold start, Low Battery, Battery over charge Output short circuit, Charging Current Circuit Inverter over temperature LCD display Output voltage, Output current, Output frequency, Input Voltage, Battery Voltage Load Test At 100 % load on Resistive load THD < 3% for Linear, < 5% for Non Linear Load Certification ISO 9001:2000 & ETDC /CPRI test report VOLUME II DRAFT AGREEMENT Page 58

59 Table 18: 10 KVA UPS with 2 hours backup Items Specifications Type Online Capacity 10 KVA Backup time 2 hrs Input Frequency 50 Hz. +/- 5% Input Voltage 415 V+/- 20% Output Voltage 230 V +/- 1% V Output Frequency 50 Hz +/- 0.2 Hz. Input Power Factor > 0.9 Output Power Factor 0.8 lag to unity PF Waveform Pure Sine Wave Alarm On Battery, Low Battery, UPS Over Load Technology IGBT based PWM technology with isolation transformer Computer interface Software with communication interface for monitoring the health of the UPS. Automatic shutdown under Windows 2000, Windows 98/XP (Prof)/Windows7 & Diagnostics. Battery make Preferred brands: Southern/Exide/Prime/Racket Battery Type Tubular-C10 rating only. Battery AH No.of Batteries DC voltage (input) VAH > 32000VAH Over Load Capacity 150% for 1 Minute, 125% for 10 Minutes Inverter Efficiency 90% Overall Efficiency 85% Crest Factor 3:5:1 Regulation +/- 1% Switching Frequency Above 20 KHz Warranty 3 years on site comprehensive including batteries Protection Automatic discharge protection with self test Features, Over Load, Surge protection, Input fault, Cold start, Low Battery, Battery over charge Output short circuit, Charging Current Circuit Inverter over temperature LCD display Output voltage, Output current, Output frequency, Input Voltage, Battery Voltage Load Test At 100 % load on Resistive load THD < 3% for Linear, < 5% for Non Linear Load Certification ISO 9001:2000 & ETDC /CPRI test report VOLUME II DRAFT AGREEMENT Page 59

60 Table 19: 42 U Rack Minimum technical specification 42U 42 " Deep Server Rack Enclosure w/sides Black 80"H x 24"W x 42 "D Front Door with toughened safety perforation, rear vented steel door Perforated Roof Top Features Four 5.5" x 2" cutouts for cable entry Lockable front & Rear doors and side panels Floor Type Redundant Power Distribution With cable manager, power supply, cooling fans and tray to accommodate all the above servers Table 20: KVM Switch ( For PMU) Minimum technical specification One number of 18 port IP based KVM switch for centralized monitoring of servers along with 8 cables, converter and connectors for server connectivity. 19 TFT-LCD collapsible flat panel monitor console kit with keyboard and mouse including cables (1U). 1 Local, 2 Remote with necessary user licenses 10/100/1000 Mbps PS2/USB Other Components/ Services Minimum technical specifications 1. Router As per the specifications 2. Connectivity from Taluk/District offices to Karnataka State Data centre The applications from DoA Offices to the Data centre should be over KSWAN on VPN over broad band technology or on MPLS technology as the case maybe. In case required, the department may procure standby connectivity and the network equipment should support auto switchover mode and load sharing mode working. At the Agriculture offices, users should not be required to connect a VPN. The (secure) VPN tunnel should be setup between the router/firewall at the Data centre. The configuration of the router shall be done by the KSWAN Network Operator and the successful should provide complete information about the product coordinate for integration of the router with KSWAN NMS. The day-to-day maintenance of the router is the responsibility of the successful bidder throughout the period of contract. The successful bidder should establish LAN connectivity in the offices and also maintain the same during the entire period of the contract. 3. Connectivity from to Karnataka State Data Centre: The s will be connected to State data centre through VPN over broad band through KSWAN. VOLUME II DRAFT AGREEMENT Page 60

61 The successful bidder should establish LAN connectivity and also maintain during the entire period of contract. 4. Active Directory Service Two domain Controller s Primary & Secondary should be configured with integrated DNS service for the project Additional Domain Controller can be recommended if in case required with proper justification All the end user Devices should get authenticated by Active Directory Server End User s should use domain user login & should not have an access to Local Administrator account Technical Executive & DOA IT authority should be aware of Local Bulletin Account Desktop Users should be using Domain users account for accessing any service within the DOA network Technical Specifications of the Networking Components Table 21: Router (For all Locations except s) Sl. No Router Specifications 1.1 Interface Requirements: * V.35 Serial and 2* G.703 (2 Mbps) Interfaces. 4 * Gigabit Interfaces /optic fibre 1000 Mbps(for LAN & Wireless Inter-VLAN routing for horizontal interfaces).combo interface features. 1.2 Architecture: Should have support for Data, Voice & Video services. Should be chassis based & modular architecture for scalability and should be a single box configuration for ease of management. Rack based Should have IPSEC VPN (3DES/AES) Encryption with Site to Site VPN functionality Should have complete Firewall. Should have enough free slots to accommodate 100 % scalability thereby accommodating future expansion and growth without replacing the router Should have 2Gb RAM & 512MB Flash memory and should be upgradeable The chassis should be 19 rack mountable type. Should be supplied with necessary power cards, data cables, connectors,cd s, manuals, bracket accessories, wire managers and other appropriate accessories. 1.3 Performance: VOLUME II DRAFT AGREEMENT Page 61

62 Shall support high performance traffic forwarding with con-current features like Firewall and encryption. Forwarding Capacity shall be a minimum of 170 Kpps (considering 64byte packet size) and should be scalable Shall support variety of interfaces like V.35 Sync Serial (2 Mbps), G Ethernet Interfaces 1Gbps. Shall support DSL connectivity using ADSL, G.SHDSL for Horizontal office connectivity Should have other IP Services like GRE tunneling, ACLs, IPSEC VPNs, Firewalling, NAT services Shall support Voice traffic optimization with features like LFI, crtp 1.4 High Availability Shall support redundant connection to LAN Shall support Redundant Power supply Shall support fast reboot for minimum network downtime Shall support Non-Stop forwarding for fast re-convergence of routing protocols Shall support boot options like booting from TFTP server, Network node and Flash Memory Shall support multiple storage of multiple images and configurations Shall support link aggregation using LACP as per IEEE 802.3ad Shall support VRRP or equivalent 1.5 Protocol Support Shall support Routing protocols like IS-IS, RIP ver1 & RIP Ver 2, OSPF ver2, OSPF on demand, BGP4 Should have Multicast routing protocols IGMPv1, v2 & v3, PIM-SM (RFC2362) and PIM-DM, Multicast VLAN Registration. The vendor shall undertake their routers for migration from IPv4 to IPv6 as and when govt. wants to migrate to new protocol. The vendor shall show that they have definite plan for migrating their equipments to IPv6 in near future. As and when IPv6 is introduced in the routers it shall have the following features: DHCPv6, IPv6 QoS and IPv6 Multicast support, Bi-Directional PIM, Multicast VPN, RIPng and OSPFv3 for IPv6, IPv6 PIMv2 Sparse Mode and IPv6 PIMv2 Source- Specific Multicast MPLS VPN, MPLS mvpn (Multicast VPN), VRF-Aware Services (NAT, FW, IPsec, Syslog), Carrier Supporting Carrier (CsC), Diffserv Tunnel Modes, MPLS TE (Fast re-route), Diffserv-Aware TE, Inter-AS VPNs) Support for Load balancing Protocol Support unequal cost link load sharing to better utilize the alternate paths Support for TCP Acceleration mechanisms to enhance the TCP performance over the WAN links. The TCP Acceleration mechanisms should be supported over end-to- VOLUME II DRAFT AGREEMENT Page 62

63 end encrypted tunnels Configuration Roll Back to recover the mis-configured router to last good configuration 1.6 QoS Features: Shall support the following Classification and Marking: Policy based routing, IP Precedence, DSCP, MPLS exp bits Congestion Management: WRED, Priority queuing Traffic Conditioning: Committed Access Rate/Rate limiting Signalling: RSVP Link efficiency mechanisms: crtp, LFI, MLPPP. Support for class-based crtp and time based policing & queuing Per VLAN QoS. Time Based Shaping and Policing for QoS 1.7 Security Features: Should have GRE Tunnelling & NAT Services Firewall. Any Office to Any other office, dynamic establishment of VPNs so that the configuration & management of IPSEC VPNs becomes easier. IPSEC VPNs should be able to carry data, voice, video Support for large scale any-to-any IPSEC VPNs without any dependency on tunnel limitation MD-5 route authentication for RIP, OSPF and BGP Shall support multi-level of access SNMPv3 authentication, SSHv AAA support using Radius CHAP authentication for P-to-P links DoS prevention through TCP Intercept & DDoS protection IP Access list to limit Telnet and SNMP access to router Multiple privilege level authentications for console and telnet access through Local database or through an external AAA Server. Time based & Dynamic ACLs for controlled forwarding based on time of day for offices Should have features to limit the spread of viruses & worms on the desktops / workstations IEEE 802.1x support for MAC address authentication 1.8 Multi-media support: Shall support Voice capabilities with Voice pass-through Shall support H.323, SIP Voice based QoS VOLUME II DRAFT AGREEMENT Page 63

64 1.9 Debug, alarms & Diagnostics: Support for monitoring of Traffic flows for Network planning and Security purposes Debugging for all Features Display of input and output error statistics on all interfaces Display of Dynamic ARP table Display of physical layer line status signals like DCD, DSR, DTR, RTS, CTS on all serial interfaces Trace-route, Ping and extended Ping Should have extensive support for SLA monitoring for metrics like delay, latency, jitter, packet loss, and MOS Management Shall have support for Web / GUI based management, CLI, Telnet and SNMPv Shall support Secure Shell for secure connectivity Embedded RMON support for four groups history, statistics, alarms and events Should have to support Out of band management through Console and an external modem for remote management IPV The product should have IPV6 Gold certified. Table 22 port switch (for all locations except s) L2 Switch Specifications General Features: The switch should have minimum 24 x 10/100 Fast Ethernet Ports & 2 Gigabit ports for uplink purpose Performance At least 8 Gbps switching fabric Operating Temperature 00C to 450C Layer-2 Features: IEEE 802.1Q VLAN encapsulation. Upto 255 VLANs should be supported. Support for 4000 VLAN IDs. Support for Automatic Negotiation of Trunking Protocol, to help minimize the configuration & errors. Centralized VLAN Management. Spanning-tree Enhancements for fast convergence IEEE 802.1d, 802.1s,802.1w.802.3ad Spanning-tree root guard feature to prevent other edge switches becoming the root bridge. Local Proxy Address Resolution protocol (ARP) to work in conjunction with Private VLAN Edge to minimize broadcasts and maximize available bandwidth. VOLUME II DRAFT AGREEMENT Page 64

65 Network Security Features: IEEE 802.1xto allow dynamic, port-based security, providing user authentication. Port-based ACLs for Layer 2 interfaces to allow application of security policies on individual switch ports. SSHv2 and SNMPv3 to provide network security by encrypting administrator traffic during Telnet and SNMP sessions. RADIUS authentication to enable centralized control of the Switch and restrict unauthorized users from altering the configuration. MAC address notification to allow administrators to be notified of users added to or removed from the network. DHCP snooping to allow administrators to ensure consistent mapping of IP to MAC addresses. This can be used to prevent attacks that attempt to poison the DHCP binding database, and to rate-limit the amount of DHCP traffic that enters a switch port. DHCP Interface Tracker (option 82) feature to augment a host IP address request with the switch port ID. Port security to secure the access to an access or trunk port based on MAC address. Multilevel security on console access to prevent unauthorized users from altering the switch configuration using local database or through an external AAA server. Management: Command line interface (CLI) support for configuration and troubleshooting purpose Layer 2 trace route to ease troubleshooting by identifying the physical path that a packet takes from source to destination. Trivial File transfer protocol (TFTP) to reduce the cost of administering software upgrades by downloading from a centralized location. Network Timing Protocol (NTP) to provide an accurate and consistent timestamp to all intranet switches. SNMP v1, v2c and v3 and Telnet interface support delivers comprehensive in-band management, and a CLI-based management console provides detailed out-of-band management. Other The product should be IPv6 gold certified by the accredited lab of IPv6 forum The product should be FANLESS design technology compliant to 802.3az Table 23 8 port switch (for s) L2 Switch Specifications General Features: The switch should have minimum 8 x 10/100 Fast Ethernet Ports & 1 Gigabit ports for uplink purpose Performance At least 4 Gbps switching fabric Operating Temperature 00C to 450C Layer-2 Features: IEEE 802.1Q VLAN encapsulation. Upto 255 VLANs should be supported. Support for 4000 VLAN IDs. VOLUME II DRAFT AGREEMENT Page 65

66 Support for Automatic Negotiation of Trunking Protocol, to help minimize the configuration & errors. Centralized VLAN Management. Spanning-tree Enhancements for fast convergence IEEE 802.1d, 802.1s,802.1w.802.3ad Spanning-tree root guard feature to prevent other edge switches becoming the root bridge. Local Proxy Address Resolution protocol (ARP) to work in conjunction with Private VLAN Edge to minimize broadcasts and maximize available bandwidth. Network Security Features: IEEE 802.1xto allow dynamic, port-based security, providing user authentication. Port-based ACLs for Layer 2 interfaces to allow application of security policies on individual switch ports. SSHv2 and SNMPv3 to provide network security by encrypting administrator traffic during Telnet and SNMP sessions. RADIUS authentication to enable centralized control of the Switch and restrict unauthorized users from altering the configuration. MAC address notification to allow administrators to be notified of users added to or removed from the network. DHCP snooping to allow administrators to ensure consistent mapping of IP to MAC addresses. This can be used to prevent attacks that attempt to poison the DHCP binding database, and to rate-limit the amount of DHCP traffic that enters a switch port. DHCP Interface Tracker (option 82) feature to augment a host IP address request with the switch port ID. Port security to secure the access to an access or trunk port based on MAC address. Multilevel security on console access to prevent unauthorized users from altering the switch configuration using local database or through an external AAA server. Management: Command line interface (CLI) support for configuration and troubleshooting purpose Layer 2 trace route to ease troubleshooting by identifying the physical path that a packet takes from source to destination. Trivial File transfer protocol (TFTP) to reduce the cost of administering software upgrades by downloading from a centralized location. Network Timing Protocol (NTP) to provide an accurate and consistent timestamp to all intranet switches. SNMP v1, v2c and v3 and Telnet interface support delivers comprehensive in-band management, and a CLI-based management console provides detailed out-of-band management. Other The product should be IPv6 gold certified by the accredited lab of IPv6 forum The product should be FANLESS design technology compliant to 802.3az Table 24: Provision to monitor network and troubleshooting network Make & Model Offered - (To be filled by the bidder) Basic Requirements Enterprise Management System should provide for end to end performance, availability, fault and event and impact management for all enterprise resources that encompasses the heterogeneous networks, systems, applications and databases present in the system. VOLUME II DRAFT AGREEMENT Page 66

67 The Service Management solution namely Service desk (incident and problem mgmt), Change, Asset, Self Service and Service level management should be built on the same platform/code and leverage the same common, shared configuration database with a unified architecture. The same platforms should be used across all modules, requiring no complex integrations to leverage the combined benefits offered by the integrated platform. The service automation solution should be a unified solution supporting provisioning, configuration management and compliance assurance across servers, networks and applications and should support end to end full stack and dynamic server, network and application provisioning. Solution should provide for future scalability of the whole system without major architectural changes. Solution should be open, distributed, and scalable and open to third party integration. Performance Management The solution should provide Agent-based or Agent less Monitoring in a single architecture that will allow an organization to choose the level of management required and deploys the rightsized solution to meet those requirements. The agent and agent less monitor should be able to collect event/fault, performance and capacity data and should not require separate collectors. The solution should reduce manual customization efforts and should speed-up problem identification and resolution of the IT performance anomalies with intelligent events. The solution should accelerate problem isolation through accurate analysis of probable cause through end-to-end correlation. The solution should have the capability to identify probable root cause using a variety of filtering and statistical correlation methods to shift through every metric to determine their relevance to the issue being researched. The solution should possess capabilities that deliver self-learning capabilities to virtually eliminate the ongoing costs of manual threshold, rule, and script maintenance. The solution should be able to generate dynamic performance baselines and continuously update and refine these normal operational bands by automatically adapting the changes in enterprise infrastructure. The solution should have the capability to minimize manual threshold management, by performing automated dynamic threshold management. The solution should have predictive analytics and intelligence in-built into it so as to detect any anomaly before it could potentially hit the threshold thereby giving enough lead time to users to resolve the issues before the threshold is breached. The solution should carry out automated probable cause analysis by picking up feeds from every infrastructure component being monitored and automating the correlation of these alarms/events to point out the probable cause of an infrastructure error. Solution should carry out probable cause analysis and scoring to reduce the number of alerts generated thereby helping operations to identify the root cause without having to write complex rules for correlation. Solution should carry out auto-diagnosis on occurrence of an type of event and should provide the ability to extend this based on users knowledge. The solution should possess capabilities that deliver self-learning capabilities to virtually eliminate the ongoing costs of manual threshold, rule, and script maintenance. The solution should be able to generate dynamic performance baselines and continuously update and refine these normal operational bands by automatically adapting the changes in enterprise infrastructure. The solution should have the capability to minimize manual threshold management, by performing automated dynamic threshold management. Should be configurable to suppress events for key systems/devices that are down for routine maintenance or planned outage. VOLUME II DRAFT AGREEMENT Page 67

68 Should be able to monitor on user-defined thresholds for warning/ critical states and escalate events to event console of enterprise management system. Solution should carry out auto-diagnosis on occurrence of a type of event and should provide the ability to extend this based on users knowledge. The solution should provide end users with the ability to search for known errors and knowledgebase. Solution should be able to score the events and display the highest impacting events in descending order. The Solution should offer the ability to monitor such custom/home-grown applications. The solution should integrate network, server, application and database performance information and alarms in a single console and provide a unified reporting interface for all network and system components. The current performance state of the entire network and system infrastructure shall be visible in an integrated console. The solution should be extensible enough to support capacity planning and optimization with data collected through the same performance management agent. Network Management The Network Management function must monitor performance across heterogeneous networks from one end of the enterprise to the other. It should proactively analyze problems to improve network performance. The Network Management function should create a graphical display of all discovered resources. The Network Management function should have extensive reporting facility, providing the ability to format and present data in a graphical and tabular display Discovery Discovery solution should do a complete discovery of IT environment across distributed, virtual and heterogeneous environment and provide a clear and visual mapping of IT infrastructure to business services. Should support discovery of Physical, virtual, network, application, storage and mainframe resources. Solution should support complete agent-less discovery requiring no software to be installed on devices to be discovered. Should Automatically map IT infrastructure to business services. Should support continuous updates of configuration & dependency data to CMDB The discovery data should be fully auditable as to where it came from and what was the method to retrieve that. Should support troubleshooting and diagnostics for any discovery scan failures. Presentation Business owners should be able to graphically view the health of their business services and its related tickets. Business owners should have a clear view of the extent of impact to their business and if need be the reason behind the impact. The IT organization should be able to view their tickets by business service and impact from the same solution. Solution should have the ability to display the events in a table, service, infrastructure, tree views. It should provide each user the ability to select or view the events as per their convenience. Should support advanced filtering to eliminate extraneous data / alarms in Web browser and GUI. Agents Should monitor various operating system parameters such as processors, memory, files, processes, file systems etc. where applicable using agents on the servers to be monitored. VOLUME II DRAFT AGREEMENT Page 68

69 The agent should support execution of remote commands/scripts for troubleshooting and diagnostics purposes. Provide performance threshold configuration for all the agents to be done from a central GUI based console that provide a common look and feel across various platforms in the enterprise. These agents could then dynamically reconfigure them to use these threshold profiles they receive. IT Service Management The Solution displays the complete ITIL process flow for Incident, problem, Change and release Management. The solution should have Service Management Process Model in built based on ITIL v3 best practices. At each stage in the cycle of the incident, the system should prompt users on the status and the missing information that is required to complete the flow. In case any process step is missed, the system prompts users to complete that step before they move to the next step. Solution should support reporting on the process flow to allow management to understand how organization is performing in terms of process adherence. Solution should support multi-tenancy with complete data isolation as well as with ability for analysts based on access rights to view data for one, two or more organizational units. Solution should provide L1 engineer an ability to see the list of assets used by the end user. This list should be displayed within the ticket (incident, change, problem etc). Should provide relationship viewer to L1 from within the ticket. The relationship viewer should display the dependencies and impact relationships to other assets and users. Solution should automatically provide solutions from the knowledge base to L1 L1 should be able to view detailed configuration of a selected asset (Eg - amount of CPU, RAM, Disk Space, IP address, software installed, software used etc). Should be possible to do this from within the ticket. The solution should be bundled with a tool that will allow administrators to customize the GUI using a point-and-click interface to add and change forms, objects, and fields in forms. Workflow must be able to perform notification via , pager, SMS and the have provision to interface with other communication modes. The solution should provision the administrator to create new or modify existing workflow by using actions like set fields, push fields, SQL query etc. Provide the ability to develop workflow for data level operations like record create, update, modify and delete operation. Same workflow could be executed for both Window and Web client. Provide option for approval engine so that any customized applications developed could incorporate the hierarchy, role based, level based ad-hoc approval structure. Include notification and escalation capability if approval is not performed. The solution should provide the functionality of executing searches to the entire database. It should be possible to provide query criteria using AND, OR conditions. This allows the users to create and view workflows/reports based on their needs rather than using only the set of workflows/reports provided out of the box. Incident/Problem Management Flexibility of logging incidents via various means - web interface, client interface, phone, auto integration with EMS tools. Service Desk solution should allow detailed multiple levels/tiers of categorization on the type of incident being logged. Service Desk solution should provide classification to differentiate the criticality of the security incident via the priority levels, severity levels and impact levels. It should allow SLA to be associated with a ticket based on priority, severity, incident type, requestor, asset, location or group individually as well as collectively. VOLUME II DRAFT AGREEMENT Page 69

70 Solution should support fast service restoration leveraging previous incident data. It should be possible for L1 to view the 'Health of a selected asset' from within the ticket. The health view should be consistent across platform (Windows & flavours of UNIX). Should support automatic assignment of ticket to the right skilled resource based on business priority Ex - Database crash issue need not be assigned to an L3 DBA unless the business service is completely down. Asset causing the business failure and business service that has failed should be automatically related to the ticket. It should be possible to architect a decentralized service operations (across OS, database and application versions). Should be able to implement a Follow the sun support. Should be able to consolidated view/reports across locations while maintaining localized views/reports. For integrations with other EMS/NMS tools, various options for integration should be provided - APIs, web services, SDKs. It should have an updateable knowledge base for technical analysis and further help end-users to search solutions for previously solved issues. Should support full text search capabilities. Change Management Should support Change Impact and change collision detection based on affected CIs from CMDB. Solution should provide for Change Calendar with periodical views. Should support self service change request and fulfillment with standard change requests via service catalog. Should support Incident & problem driven change-release-deployment activities. End to End Release Management workflows should be supported with in-built rollback capabilities. Should support unified change and release tools (planning, risk assessment, scheduling, and execution tools) for complete enterprise across virtual & physical environments, applications, etc. Asset Management Should manage complete lifecycle starting with the initiation of the procurement through to retiring and (if applicable) harvesting unused software. Should be integrated with Service Desk for maintenance and support of assets. Should be integrated with Change Management for deployment, changes. Use the same data model and normalization, federation capabilities of CMDB to manage asset data ensuring data standardization across enterprise. Should support IT Business Management data and metrics to manage asset lifecycle TCO from acquisition to support to retirement. Should support Integration with supplier, contract, e-procurement data. Configuration Management The Configuration Management Database should support multiple datasets with federation and reconciliation facilities so as to get data from various discovery tools and also through manual import process. The Configuration Management should support Definitive Software and Media Library with content updates on a periodic basis. Normalization of data should be possible along complete definitive media library software, hardware with standardization on attributes. Reconciliation of data should be possible with multiple data providers based on common attributes and ability to define precedence rules on attributes. Federation of external data sources should be possible with ability to store common attributes inside CMDB and getting other attributes from external data sources in real time. Should provide best in class integration capabilities with CMDBf compliant APIs. VOLUME II DRAFT AGREEMENT Page 70

71 Should Provide a single shared view of services supporting Service Design, Transition and Operations stages of the lifecycle. Should Provide a Service catalog so as to establish a framework for Service definitions based on IT and business alignment. Should Provide Service blueprints to describe functional and deployment models for the Service definitions. Should automatically create Service models to describe how IT infrastructure supports business services. Manage services consistently across heterogeneous data center and cloud environments. Service Level Management Solution should support comprehensive SLA management platform that cuts across Infrastructure Management and Service Management. For e.g. monitors and reports across different KPIs like infrastructure (CPU utilization, disk space), response times, resolution times (eg. incident closed on 2 hours) performance and custom parameters of an enterprise. Have a consolidated, automated graphical report for SLA compliance with ability to drill down to reason for non-compliance". Manage service levels for delivery and support of business services. Fast, repeatable process for defining and capturing service level measurements. Real-time visualization of service level targets, agreement compliance data, penalties and rewards. Deliver service level information and alerts directly to IT Operations and Service Support consoles. Should support compliance and cost trending to assist in identifying areas for process and operational improvements. Service Request Management Should support single service catalog for requestable services, spanning both IT and non-it domains. Should provide for Service Requests Workflows and Fulfilment definitions for commonly used IT/non-IT services. Catalog based on User profile. Various types of Customer profiles are supported, for ex: Gold, Platinum, Silver. Integrates with any underlying service management for request fulfilment. Ability to load dynamic information based on the field chosen. Ability to position both Custom-made and Standard Requests Should send notifications to Customers based on the status. Should have the ability to extend and create new service request. Should have predefined catalogues that cover specific use cases. Should be completely web based and should be accessible from an unified portal. The services should be integrated to SLAs and should be auto measured for adherence. Reporting Should provide for OOB Reports for Service Support and Service Delivery processes through a unified portal Should have ability to have a consolidated view of data collected from different types of operations (Eg - SLA compliance for a selected business service, it's dependent SLAs, OLA and UPCs, it's changes by priority, open incidents by priority and status, it's assets and individual asset compliance, patches installed and compliance to patches etc) and displayed in a universal portal. Provide users (based on role) to drill down to specific report/data on a need basis. Provide detailed reports on a specific area as per the need of the user. VOLUME II DRAFT AGREEMENT Page 71

72 Provide ability to set thresholds on reports values and take automated actions (Eg - at any point of time not more that 10 critical incidents should not be in open status for billing service, if it does send an report to billing service owner and SLA manager. If consolidated availability of billing service is < 98% for more than 30mts, send an to SLA manager." Ability to create custom KPI metrics and scorecard/compliance reports that are updated automatically. Single dashboard provides the as-is scenario by consolidating the data across the organization. Should automatically compute and apply the math as per the business service. Should support and Correlate KPIs from multiple disciplines. Should support top down dashboards with drill down capabilities into detailed information. Should be extensible enough to leverage external data and metrics. Should support multiple views with flexible pod-like structure along with role based access. Server Automation Should support all major OS and virtualization platforms. Should Support comprehensive and configuration-level roll-back for changes. Automated provisioning for physical, virtual, and cloud-based environments. Policy-based, Cross-Platform patch support across Windows, Linux, and Unix. Support compliance Policies for regulatory and security standards with integrated exception documentation. Support Granular and environment-aware configuration policies and deployment. Automated packaging, promotion, and deployment of applications. Should support cross-platform and reusable packaging with built-in rollback support. Should maintain complete configuration for all managed servers at completely granular level ensuring any minor change is also tracked and reported on. Should support Configuration-level Control of Tasks, Objects, and Policies. Should have ability to monitor the parameters in real time and confirm compliance to security policies. Closed loop change Management workflows that monitor and track these compliance changes. Should have audit capabilities that compare the server status to policies defined in real time. Network Automation The solution should be able to support configuration management across the network infrastructure, including routers, switches, firewalls, load balancers, wireless access points, and other network devices. The solution should be able to instantly provide the who, what, where, and when of planned, unplanned, and unauthorized network changes. The solution should be able to audit and enforce configuration standards, such as those around security, performance, and routing which would help in proactively assessing the impact of change and also quickly recover from problematic changes". The solution should be able to dynamically create scripts to allow for changes to be pushed into the device without having to reboot the device (i.e., non-disruptive rollback). The solution should be able to provide the mechanism to push access control lists (ACLs) into a device without exposing the device to potential security vulnerabilities". Should support Standard Authentication Methods, Role Based Access Control (RBAC), Realms and Groups, Sensitive Data Masking, Telnet SSH proxy. The solution should support an extensible, automated import feature to collect device information from third party discovery engines and other sources. Workflow Automation Tools should support workflows for leading 3rd party vendors including virtualization and storage vendors. The tool should be shipped with standard pre-built workflows, templates etc. VOLUME II DRAFT AGREEMENT Page 72

73 Tool should support process abstraction/ Workflow Reuse. The tool should extensively support Data Abstraction. Platform and process upgrades should not require extensive workflow updates. Workflow execution should have both automatic and semi-automatic modes of execution. Tool should provide a scalable architecture that enables efficient execution of large numbers of concurrent processes. The tool should support a flexible architecture that seamlessly incorporates high availability at a work-flow level. Batch Job and Workload Automation Solution should allow for batch discovery to ensure the CMDB contains up to date Batch Service data. Should provide both Agent-based & Agent-less scheduling of batch jobs on all platforms. Solution should have a single Entry point to schedule, monitor and manage batch jobs across Distributed environments. Solution should provide a centralized GUI to view colour oriented job status, check logs and view output for last 5 or more days. Solution should provide user ability to map the key business impacting jobs into a service and enables the Service Monitoring to integrate into Service Desk and Service Impact Management for any failure or delays. Solution should have the ability to forecast the schedule for a future date and simulate the flow of jobs in terms to the estimated start and end times of jobs and business services with option to add what-if scenarios for better simulation. Solution should have an ability to execute SAP R/3 Programs, BW Programs, Data Archiving Programs & Business Objects reports and provides specific interface for it as well as ability to integrate with Oracle, MS SQL & DB2 database to schedule and run the SQL scripts, open queries, Stored procedures and SSIS packages and provides out-of-box interface for it and not through wrapper scripts. Solution should have ability to schedule; trigger and monitor file transfers across the enterprise using sftp, ftp, compression, encryption, decompression and decryption, restart from point of failure and provides out of box interface for it. Should support workload management by defining policies for efficient job submission to servers based upon the CPU, Memory usage and time periods. Solution should also Self Service functionalities to Business users and presents a view of the workload services relevant to them so that they can submit service request through a service catalog. Table 25: Specification for Computer Table : Dimension : 2 x 4 x 2.5 (feet) Wood : Prelaminated Particle Board with termite resistant polish (Sturdy and durable) Features : Sufficient racks to keep the UPS, Keyboard, Mouse. Drawer for keeping file and Documents, separate cabin for the CPU Wire manager on the top surface of the table. Table 26: Specification for Computer Revolving Chair BASE : 640mm Nylon base glass filled Nylon castors with embedded Metal Rings and Ribs. STEM : 125mm Stroke Gas Operated TILTING MECHANISM : Push back mechanism with 2 point locking facility ARMS : Plastic molded arms VOLUME II DRAFT AGREEMENT Page 73

74 SEAT : Made of 12mm layered multi waterfall curvature in the front with 65 density molded foam for seat.back : Flexible double Layered multi curvature to ensure back is supported at maximum points with lumber height adjustment for 70mm with 32 density cushion at back (medium back) CHAIR HEIGHT MAX :1050mm CHAIR WIDTH :540mm SEAT HEIGHT MIN :450mm SEAT WIDTH :450mm SEAT DEPTH :460mm Table 27 Help Desk : The Service provider has to provide a Centralized help desk for technical and functional support so as to respond to queries and solve issues of the users. The Helpdesk should be accessible through communication channels viz, toll free telephone and . It should be able to respond to the queries/problems in the time limits. Online Helpdesk system has to be deployed by the service provider at Head Office, Department of Agriculture, Bangalore and should be used for management and support activity. For the management of helpdesk the service provider has to deploy three man power(operators) from 8am to 8pm to sort out the issues raised by the users. As part of the NMS system or separately, a comprehensive Helpdesk Management System shall be provided by the Service Provider so as to enable the support staff to provide reliable infrastructure support services to the various DoA offices. In all Helpdesk management comprises of Helpdesk tool, policies, and Helpdesk personnel along with supporting people. The key features of the Helpdesk systems shall be: 1. Recording of all service calls and Incidents 2. Service level management 3. Problem management 4. Change management 5. Configuration management with CMDB The helpdesk software should be able to generate a ticket number for registering a problem and designated authority from DOA would be given access to such software so as to monitor the SLAs etc. The helpdesk software needs to provide enough scope to integrate it with the other helpdesk Software used by the external operators for tracking of the issue and SLA monitoring. Note: All equipments supplied shall have a comprehensive onsite warranty for 3 years All equipments supplied as per Annexure should not be end of life for next five years from the date of supply of the equipments. All the equipments supplied as per Annexure should not have been manufactured 6 months before the date of supply. VOLUME II DRAFT AGREEMENT Page 74

75 Appendix H: Performance Test Requirements for Project Facilities Hardware Configuration Evaluation Mechanism 1. Configurations of the systems to be supplied have to go through the test and validation procedures for computer hardware components. This should be performed by using diagnostic tools. 2. The Bidders shall i. run the diagnostic tool on the Project Facilities proposed by the Bidder in its Technical Proposal. ii. mention the tool and also enclose sample test results along with their Technical Proposal. iii. provide the sample test results. iv. give self-certified document for operating system support. VOLUME II DRAFT AGREEMENT Page 75

76 Appendix I: Format for Price Proposal (SPECIMEN COPY ONLY SUBMITTED ONLY THROUGH E-PROCUREMENT WEBSITE) Date: To The Director for Agriculture, Department of Agriculture, Government of Karnataka, Sheshadri Road, Bangalore Sir, Re: K-KISAN: Karnataka Krishi Information Services and Networking I/We have reviewed the RFP including Instructions to Bidders and the Draft Agreement and agree to abide by all the terms and conditions therein. I hereby submit our Price Proposal and quote a Price of Rs. (Rupees (in words) {(Contract Price of Rs. (Rupees (in words) inclusive of all costs, duties and taxes, including local taxes applicable + Consumable Price of Rs (Rupees (in words) inclusive of all applicable taxes)}, in accordance with the RFP. Note 1: Scanned copy of Appendix I, Appendix I-1, Appendix 1-2, Appendix I-3, Appendix I-4 and Appendix I-5 forming part of the Price Proposal to be on the letter head of the bidder and signed by the authorized signatory and the same to be uploaded on the e-procurement Website. Note 2: The Contract Price for the Project shall be calculated in the manner given below: Contract Price = Upfront Payment + O& M payments (inclusive if AMC cost for 4 th and 5 th year of the agreement period) VOLUME II DRAFT AGREEMENT Page 76

77 Appendix I-1 Breakup of Capital Cost SUBMITTED ONLY THROUGH E-PROCUREMENT WEBSITE (On the letterhead of the Bidder) P1 Name of Project Facilities (refer Schedule 1B of the Draft Agreement) Procurement, delivery and installation 1 Server 2 Laptop 3 Desktop (PC1) 4 Desktop (PC 2) 5 Printers 80 Column DMP a printer 136 Column DMP b printer c Thermal Printer A3+ Size color Inkjet d printer A3 Size color laser e printer Colour laser jet f printer A4 Laser jet printer g black Copier cum printer h cum scanner 6 UPS 1 KVA with 6 hours backup 2 KVA with 6 hours backup 3 KVA with 4 hours backup 3 KVA with 6 hours backup 10 KVA with 2 hours backup 7 Router 8 Switch Quantity (refer Schedule 1B of Unit Price (In the Draft Agreement) INR Rs) Capital Costs (Rs.) Service tax where ever applicable at the existing rate Total Price (In INR Rs) VOLUME II DRAFT AGREEMENT Page 77

78 P2 Name of Project Facilities (refer Schedule 1B of the Draft Agreement) 8 port switch 24 port switch 9 Web Camera 10 NMS tool Licence SQL Server 2008 standard edition R2/ higher (CPU based license) MS O/S 2008/ R2 standard edition (CPU based license) 10 Modular Chairs 11 Modular Tables Site preparation cost (Civil works, P3 Electricals, LAN etc.) District JDA Office DATC Taluka Office s Labs P4 Others (Specify) Total (P1+P2+P3+P4) Quantity (refer Schedule 1B of the Draft Agreement) Unit Price (In INR Rs) Service tax where ever applicable at the existing rate Total Price (In INR Rs) VOLUME II DRAFT AGREEMENT Page 78

79 Appendix I-2 Break up of O& M Payment Annexure 3 SUBMITTED ONLY THROUGH E-PROCUREMENT WEBSITE (On the letterhead of the Bidder) O&M Payment per year (Rs.) P5 P6 P7 Name of Project Facilities (refer Schedule 1B of the Draft Agreement) Manpower deployment 1 PMU Senior Project Manager/ Consultant Technical Consultant Network Consultant Administrative Assistant Helpdesk executive Data entry Personnel Office assistant Sweeper cum cleaner 2 Districts Technical Consultants Master trainers Training expenses Communication expenses (Eg., post/ telephone/ fax/ toll free line) Quantity (refer Schedule 1B of the Draft Agreement) Unit cost/ head Service Tax wherever applicable at the existing rate Total Price P8 expenses for vehicle Others (specify) Total (P5+P6+P7+P8) The O&M Payment per year shall include all costs, duties and taxes applicable from time to time. The bidder has to provide O&M cost separately for each year of the agreement period. VOLUME II DRAFT AGREEMENT Page 79

80 Appendix I-3 Breakup of AMC Cost (4 th year) to be included under O&M cost for the 4 th year SUBMITTED ONLY THROUGH E-PROCUREMENT WEBSITE (On the letterhead of the Bidder) P1 Name of Project Facilities (refer Schedule 1B of the Draft Agreement) Procurement, delivery and installation 1 Server 2 Laptop 3 Desktop (PC1) 4 Desktop (PC 2) 5 Printers a 80 Column DMP printer b 136 Column DMP printer c Thermal Printer A3+ Size color Inkjet d printer A3 Size color laser e f g printer Colour laser jet printer A4 Laser jet printer black Copier cum printer cum h scanner 6 UPS 1 KVA with 6 hours backup 2 KVA with 6 hours backup 3 KVA with 4 hours backup 3 KVA with 6 hours backup 10 KVA with 2 hours backup 7 Router 8 Switch 8 port switch 24 port switch Quantity (refer Schedule 1B of the Draft Agreement) AMC cost for the 4 th year Service tax where ever applicable at the existing rate Total Price (In INR Rs) VOLUME II DRAFT AGREEMENT Page 80

81 Name of Project Facilities (refer Schedule 1B of the Draft Agreement) 9 Web Camera 10 NMS tool Total AMC cost for th 4 th year Quantity (refer Schedule 1B of the Draft Agreement) AMC cost for the 4 th year Service tax where ever applicable at the existing rate Total Price (In INR Rs) VOLUME II DRAFT AGREEMENT Page 81

82 Appendix I-3 Breakup of AMC Cost (5 th year) to be included under O&M cost for the 5 th year. SUBMITTED ONLY THROUGH E-PROCUREMENT WEBSITE (On the letterhead of the Bidder) P1 Name of Project Facilities (refer Schedule 1B of the Draft Agreement) Procurement, delivery and installation 1 Server 2 Laptop 3 Desktop (PC1) 4 Desktop (PC 2) 5 Printers a 80 Column DMP printer b 136 Column DMP printer c Thermal Printer A3+ Size color Inkjet d printer A3 Size color laser e f g printer Colour laser jet printer A4 Laser jet printer black Copier cum printer cum h scanner 6 UPS 1 KVA with 6 hours backup 2 KVA with 6 hours backup 3 KVA with 4 hours backup 3 KVA with 6 hours backup 10 KVA with 2 hours backup 7 Router 8 Switch 8 port switch 24 port switch Quantity (refer Schedule 1B of the Draft Agreement) AMC cost for the 5 th year Service tax where ever applicable at the existing rate Total Price (In INR Rs) VOLUME II DRAFT AGREEMENT Page 82

83 Name of Project Facilities (refer Schedule 1B of the Draft Agreement) 9 Web Camera 10 NMS tool Total AMC cost for th 5 th year Quantity (refer Schedule 1B of the Draft Agreement) AMC cost for the 5 th year Service tax where ever applicable at the existing rate Total Price (In INR Rs) VOLUME II DRAFT AGREEMENT Page 83

84 Appendix I-4 Break up of Consumable cost SUBMITTED ONLY THROUGH E-PROCUREMENT WEBSITE (On the letterhead of the Bidder) Cost of consumable per year 1 (Rs.) Name of Consumable (refer Schedule 6 of the Draft Agreement) P9 Consumables 136 Column Printer 1 cartridges per quarter 136 Column Printer Refill- Packs per month (15 meters 2 high density) 80 Column Printer cartridges 3 per quarter 80 Column Printer Refill- Packs per month (10 meters 4 high density) Hp Laser jet (CE 278 A 5 {78A}) Cartridges per quarter Laser jet cartridges per 6 quarter A3+ Size colour inkjet 7 cartridges per quarter A3 size colour laser printer 8 cartridges per quarter A4 Colour laser jet cartridges 9 per quarter Toner/ cartridges for Copier 10 cum printer cum scanner GB Pen drives per year 12 Others (Please specify) Total Quantity (refer Schedule 6 of the Draft Agreement) Unit cost/ head (INR Rs) Service tax per unit at the present rate Total Price (INR Rs) * The price to be quoted by the bidder for consumables will be paid on actual consumption basis in accordance with the terms of the Agreement. The bidder has to raise separate invoice for the actual consumables supplied by the DoA. The contract price quoted by the Service Provider does not include the cost of consumables. VOLUME II DRAFT AGREEMENT Page 84

85 Appendix I-4 Format for calculation and submission of Contract Price SUBMITTED ONLY THROUGH E-PROCUREMENT WEBSITE (On the letterhead of the Bidder) The Contract Price for the Project would be arrived by the formula given below: Contract Price = Upfront Payment + O&M Payments (inclusive of AMC cost of the project facilities for the 4 th and 5 th year) for 5 years per annum Contract Price (Upfront Payment + O&M Payments) (Rs.) Upfront Payment (Rs.) Year 1 O&M Payment (Rs.) Year 2 O&M Payment (Rs.) Year 3 O&M Payment (Rs.) Year 4 O&M (inclusive of AMC cost) Payment (Rs.) Year 5 O&M (inclusive of AMC cost) Payment (Rs.) The commercial bid of bidder shall be evaluated based on total price quoted by the bidders for Contract price as defined above and cost of consumables. Note: 1. The Upfront Payment quoted by any Bidder shall be 80% of the Capital Expenditure. 2. The Contract Price shall include all costs, duties and taxes applicable from time to time. VOLUME II DRAFT AGREEMENT Page 85

86 Appendix J: Manufacturer s Authorization Form (MAF) Date: The Director for Agriculture, Department of Agriculture, Government of Karnataka, Sheshadri Road, Bangalore Dear Sir, Re: K-KISAN: Karnataka Krishi Information Services and Networking We who are established and reputed manufactures of having factories at and do hereby authorize M/s (Name and address of Agent/Dealer) to offer their quotation, negotiate and conclude the contract with you against the above tender. We hereby extend our full guarantee and warranty as per terms and conditions of the tender and the contract for the equipment and services offered against this tender by the above firm. Yours faithfully, for and on behalf of (Name) M/s Note: This letter of authority should be on the letterhead of the manufacturer(s) and should be signed by a competent person representing the manufacturer. VOLUME II DRAFT AGREEMENT Page 86

87 K-KISAN: Karnataka Krishi Information Services and Networking VOLUME II DRAFT AGREEMENT FEBRUARY 2014 DEPARTMENT OF AGRICULTURE GOVERNMENT OF KARNATAKA VOLUME II DRAFT AGREEMENT Page 87

88 Acronyms and Abbreviations AoA AAO AO ATMA CAO DoA DATC DDA FCL GoI GoK HRD ICT INR IT IP IPM ISOPAM ITB JDA KB K-SWAN LAN LCD MoA MIS MoU NEFT NIC O&M OTC PMU RFP SICD SG SHC SSS STL UPS Articles of Association Assistant Agriculture Officer Assistant Director of Agriculture Agriculture Officer Agricultural Technology Management Agency Chief Accounts Officer Department of Agriculture District Agriculture Training Centre Deputy Director Agriculture Fertilizer Control Laboratories Government of India Government of Karnataka Human Resource Development Information and Communication Technology Indian National Rupees Information Technology Internet Protocol Integrated Pest Management Integrated Scheme of Oilseeds, Pulses, Oil palm and Maize Instructions to Bidders Joint Director of Agriculture Kilo Bytes Karnataka State Wide Area Network Local Area Network Liquid Crystal Display Memorandum of Association Management Information System Memorandum of Understanding National Electronic Funds Transfer National Informatics Centre Operation and Management Over The Counter Project Management Unit Request for Proposal Raitha Samparka Kendras Scheduled Installation Completion Date State Government Soil Health Centres State Sponsored Scheme Seed Testing Laboratories Un-interrupted Power Supply VOLUME II DRAFT AGREEMENT Page 88

89 UID WAN Unique Identification Wide Area Network VOLUME II DRAFT AGREEMENT Page 89

90 TABLE OF CONTENTS CONTENTS PAGE NO. ARTICLE 1: DEFINITIONS AND INTERPRETATIONS ARTICLE 2: RIGHTS ARTICLE 3: OBLIGATIONS OF THE SERVICE PROVIDER ARTICLE 4: OBLIGATIONS OF DOA ARTICLE 5: CHANGE OF SCOPE ARTICLE 6: PAYMENT ARTICLE 7: OWNERSHIP AND EXIT MANAGEMENT PLAN ARTICLE 8: INTELLECTUAL PROPERTY ARTICLE 9: INSURANCE ARTICLE 10: FORCE MAJEURE ARTICLE 11: EVENTS OF DEFAULT ARTICLE 12: DISPUTE RESOLUTION ARTICLE 13: REPRESENTATIONS AND WARRANTIES ARTICLE 14: MISCELLANEOUS SCHEDULE 1: DOA OFFICES SCHEDULE 1A: PROJECT IMPLEMENTATION SCHEDULE SCHEDULE 1B: PROJECT FACILITIES SCHEDULE 1C: PROJECT MONITORING UNIT SCHEDULE 3: DEVELOPMENT REQUIREMENTS SCHEDULE 4: PERFORMANCE TESTS SCHEDULE 5: COMPLAINT REDRESSAL MECHANISM AND MAINTENANCE REQUIREMENTS SCHEDULE 6: CONSUMABLES AND INVENTORY MANAGEMENT SYSTEM SCHEDULE 8: TRAINING INFRASTRUCTURE AND CENTRES FOR EXCELLENCE SCHEDULE 9: REPORTS AND DOCUMENTATION SCHEDULE 10: POWERS AND DUTIES OF DEPARTMENT S REPRESENTATIVE SCHEDULE 11: PERFORMANCE SECURITY SCHEDULE 12: ROLES AND RESPONSIBILITIES OF MANPOWER SCHEDULE 13: PRICE PROPOSAL VOLUME II DRAFT AGREEMENT Page 90

91 SCHEDULE 14: CHANGE OF SCOPE SCHEDULE 15: MINIMUM SERVICE LEVELS AND DAMAGES FOR NON-PERFORMANCE SCHEDULE 16: EXISTING PROJECT FACILITIES VOLUME II DRAFT AGREEMENT Page 91

92 This Agreement entered into on this the day of (Month), Two Thousand at Bangalore, BETWEEN Governor of Karnataka, acting through the Commissioner for Agriculture, the Department of Agriculture, Government of Karnataka ( GoK ), having its office at Sheshadri Road, Bangalore , (hereinafter referred to as Department of Agriculture or DoA which expression shall unless repugnant to the context include the administrators and assigns), of the one part, AND 6, a Company incorporated under the provisions of the Companies Act, 1956, hereinafter referred to as Service Provider having its registered office at which expression shall unless repugnant to the context include its successors and permitted assigns, of the other part, WHEREAS, A. DoA aims to strengthen Raitha Samparka Kendras for efficient transfer of information and technology through computerization and networking of all its offices. 6 Name of the Bidder or the Lead Member VOLUME II DRAFT AGREEMENT Page 92

93 B. In pursuance of the above objective, DoA had invited Proposals vide Tender Notice from interested parties to carry out following services: a. supply, installation, commissioning, operations, maintenance, management of Project Facilities, b. integrate the Project Facilities with the existing systems, c. networking of Hobli s, Kasaba s, Taluk offices, District JDA offices, Laboratories, DATCs, the Commissionerate (Head Office) and the Secretariat (the DoA Offices ), d. provide Computerised Service Delivery at all DoA Offices, e. devise reporting and complaint redressal mechanism, f. supply of consumables as and when required and, g. discharge of other obligations, in accordance with the provisions of this Agreement. C. The list of DoA Offices and the Project Facilities to be provided by the Service Provider is set out in Schedule 1 and Schedule 1B respectively of this Agreement. D. DoA through an open, transparent and competitive bid process, invited Proposals from interested parties for the Project and to carry out any other activities incidental thereto. E. After evaluating the Proposals, DoA has accepted the Proposal submitted by (M/s. ( Successful Bidder ) and issued a Letter of Award No. dated to the Service Provider, duly acknowledged by the Service Provider letter vide No. dated. F. DoA acknowledges that as on this day, the Service Provider has submitted an irrevocable bank guarantee for a value of Rs. /- (Rupees Only) as Performance Security. G. The Parties hereto are required to enter into an Agreement, being these presents, to record the terms, conditions and covenants set forth hereunder. NOW THIS AGREEMENT WITNESSETH AS FOLLOWS: VOLUME II DRAFT AGREEMENT Page 93

94 1.1 Definitions ARTICLE 1: DEFINITIONS AND INTERPRETATIONS In this Agreement, the words and expressions defined below shall have the meanings assigned to them respectively, except where the context requires otherwise: "Agreement" means this Agreement, its recitals, the schedules hereto and any amendment hereto in accordance with the provisions contained in this Agreement. Affected Party shall have the meaning ascribed thereto in Article 10. Applicable Law shall mean all laws in force and effect including the Information Technology Act, 2000, as of the date hereof, and which may be promulgated or brought into force and effect hereinafter in India including judgements, decrees, injunctions, writs or orders of any court of record, as may be in force and effect during the subsistence of this Agreement and applicable to the Project/the Service Provider. Applicable Permits shall mean all clearances, permits, authorisations, consents and approvals required to be obtained or maintained by the Service Provider under Applicable Law, in connection with the Project during the subsistence of this Agreement. Appointed Date shall mean the date of this Agreement. Arbitration Act shall mean the Arbitration and Conciliation Act, 1996 and shall include any amendment to or any re-enactment thereof as in force from time to time. Change of Scope shall have the meaning ascribed thereto in Article 5. Change of Scope Proposal shall have the meaning ascribed thereto in Article 5. Complaint shall mean a notice from DoA/ Department s Representative to the Service Provider lodged through the online complaint rederssal mechanism software developed by the Service Provider or any other mechanism, as may be mutually decided by the Parties, intimating about abnormal functioning or non-functioning of the Project Facilities or part thereof. "Completion Certificate" shall have the meaning ascribed thereto in Clause 3.4(g). Completion Date shall mean the date on which Completion Certificate is issued by DoA. Computerised Service Delivery shall mean delivery of computer based services by the Service Provider to DoA and other beneficiaries of DoA; by way of deployment of manpower wherever required to provide services including but not limited to data entry into the system, analyse the VOLUME II DRAFT AGREEMENT Page 94

95 output, generating reports and performing other functions that lead to optimum level of service delivery to DoA. Computer Systems shall mean the computer hardware, peripherals, apparatus, LAN, WAN and software supplied and installed by the Service Provider in accordance with Development Requirements and Schedule 1 of this Agreement. Confidential Information shall mean all that information which relates to providing Data Entry Services by the Service Provider and the information which the Service Provider/ or the Technical Consultant or the Data Entry Personnel could have direct or indirect access, including information on technical, financial, customers, suppliers, products, developments, processes data, trade secrets, design rights, knowhow and personnel of DoA and its affiliates which is disclosed to or otherwise learned by the Service Provider in the course of or in connection with this Agreement and including without limitation such information received during negotiations, location visits and meetings in connection with the Project. Damages for Non-Performance shall mean sum of money payable by the Service Provider to the Department of Agriculture in accordance with Article 6. Data Entry Personnel shall mean any individual appointed by the Service Provider in accordance with terms of this Agreement who shall undertake digitisation of the data of DoA. Department of Agriculture Offices or DoA Offices shall mean either individually or collectively as the context may admit or require offices of the Department of Agriculture at various levels including, Hobli s, Kasaba s, Taluk offices, District JDA offices, Laboratories, DATCs, the Commissionerate (Head office) and the Secretariat morefully described in Schedule I. "Department's Representative" shall mean a person attached to each DoA Office, authorised by DoA to discharge the duties specified under this Agreement. Development Requirements shall mean the requirements pertaining to the supply and installation of the Project Facilities as set out in Schedule 3. Encumbrance shall mean any encumbrance such as mortgage, charge, pledge, lien, hypothecation, security interest, assignment, privilege or priority of any kind having the effect of security or other such obligations and shall include without limitation any designation of loss payees or beneficiaries or any similar arrangement under any insurance policy pertaining to the Project, physical encumbrances, claims for any amounts due on account of taxes, cesses, electricity, water and other utility charges and encroachments on the Project Facility. "Expiry" shall mean expiry of this Agreement by eflux of time. VOLUME II DRAFT AGREEMENT Page 95

96 "Expiry Date" means the date on which Expiry occurs. Force Majeure or Force Majeure Event shall have the meaning ascribed thereto in Article 10. Good Industry Practice means the practices, methods, techniques, designs, standards, skills, diligence, efficiency, reliability and prudence which are genreallu and reasonably expected from a skilled and experienced service provider engaged in the same type of undertaking as envisaged under this Agreement and which would be expected to result in the performance of its obligations by the service provider in accordance with this Agreement, Applicable Laws, Applicable Permits in reliable safe, economical and efficient manner. Good Operable Condition shall mean the designs, standards and efficiency that are generally and reasonably expected from the item/device/component and that it serves the purpose for which it is installed. Implementation Plan shall mean the plan relating to implementation of the Project Facilities finalised, in accordance with Clause Installation Certificate shall have the meaning ascribed thereto in Clause 3.4(e). Installation Period shall mean the period commencing from Appointed Date and ending on Completion Date. Installation Plan shall mean the plan relating to installation of Project Facilities finalised in accordance with Clause Intellectual Property Rights shall mean all patents, trademarks, service marks, logos get-up, trade names, internet domain names, rights in designs, blue prints, programmes and manuals, drawings, copyright (including rights in computer software), database rights, semiconductor, topography rights, utility models, rights in know-how and other intellectual property rights, in each case whether registered or unregistered and including applications for registration, and all rights or forms of protection having equivalent or similar effect anywhere in the world Inventory Management System or IMS shall have the meaning ascribed thereto in Clause "Maintenance Requirements" shall mean the requirements relating to maintenance of Project Facilities to meet the Minimum Service Levels and to comply with Preventive Maintenance Activities. VOLUME II DRAFT AGREEMENT Page 96

97 Manpower shall mean the personnel deployed by the Service Provider for the purpose of discharging its obligations including but not limited to Computerised Service Delivery under this Agreement and morefully described in Schedule 12. Material Adverse Effect shall mean a material adverse effect of any act or event on the ability of the either party to perform any of its obligations under and in accordance with the provisions of this Agreement and which act or event causes a material financial burden or loss to either party. Material Breach shall mean a breach by either Party of any of its obligations under this Agreement which has or is likely to have a Material Adverse Effect on the Project and which such Party shall have failed to cure. Minimum Service Level shall mean the minimum level of service to be met in the implementation of the Project by the Service Provider and shall include those set out in Schedule 15. Network Engineer shall mean any individual appointed by the Service Provider to carry out the roles and responsibilities of Network Engineer as set out in Schedule 12. NIC shall mean the National Informatics Centre. O&M Payment shall mean an amount of Rs. ( ) as quoted by the Service Provider in its Price Proposal. Operations Period shall mean the period commencing from the Completion Date and ending on the Expiry Date or Termination Date, as the case may be. Operation Requirements shall mean the requirements pertaining to the operations and management of the Project Facilities. Parties shall mean the parties to this Agreement and Party shall mean either of them, as the context may admit or require. Performance Security shall mean the financial guarantee for performance of its obligations, to be furnished by the Service Provider in accordance with Clause 3.1. Performance Tests shall mean the tests relating to installation of the Project Facilities as specified in Schedule 4. Person shall mean (unless otherwise specified or required by the context), any individual, Service Provider, corporation, partnership, joint venture, trust, unincorporated organisation, VOLUME II DRAFT AGREEMENT Page 97

98 government or government agency or any other legal entity. Preliminary Notice shall mean the notice of intended Termination by the Party entitled to terminate this Agreement to the other Party setting out, inter alia, the underlying Event of Default. Preventive Maintenance Activities shall have the meaning ascribed thereto in Schedule 5. Price Proposal shall mean the price proposal of the Service Provider as set out in Schedule 13. Project shall mean supply, installation, commissioning, operations, maintenance and management of Project Facilities, integrating the Project Facilities with the existing systems, networking of the DoA Offices, providing Computerised Service Delivery at DoA Office; carry out Data Entry Services, devise reporting and complaint redressal mechanism, periodic supply of consumables and discharge of other obligations by the Service Provider, in accordance with the provisions of this Agreement. Project Facilities shall mean Computer Systems, Support Facilities and Project Monitoring Infrastructure, online complaint redressal mechanism software, IMS, other facilities as set out in Schedule 1B and such additional facilities as may be provided under Change of Scope. Project Implementation Schedule shall mean the implementation schedule which is morefully described in Schedule 1A. Project Monitoring Unit or PMU shall mean a unit comprising of officers of DoA, representatives from NIC and the Service Provider which shall monitor the progress of the Project from time to time and perform other functions as set out in this Agreement. The composition, roles and responsibilities of the PMU is morefully described in Schedule 1C. Project Software shall mean the software developed by NIC for implementation of the Project by the Service Provider under this Agreement. Quarter shall mean a period of 90 (ninety) days. Resolution Time Frame shall mean the maximum time, as set out in Schedule 15, permissible to the Service Provider, for correcting any deviation from the Minimum Service Level without attracting Damages for Non-Performance. Rupees or Rs. or INR refers to the lawful currency of the Republic of India. Scheduled Installation Completion Date or SICD shall mean the 120 th (one hundred twentieth) day from the Appointed Date. VOLUME II DRAFT AGREEMENT Page 98

99 Service Provider shall mean M/s. and includes its successors and permitted assigns expressly approved by the Department of Agriculture. "Site" shall mean such space/area, within the Department of Agriculture Offices or otherwise, provided by the Department of Agriculture to the Service Provider for the Project. Support Facilities shall mean the modular furniture, UPS/generator and other facilities, supplied and installed by the Service Provider in accordance with Development Requirements. Technical Consultant shall mean any individual appointed by the Service Provider to provide technical assistance to the Department s Representative and to undertake, perform and carryout the duties, responsibilities, services and activities more fully described in Schedule 12. "Technical Employees" shall mean all the employees who are technically qualified to undertake IT related jobs specified in the bid document. Termination shall mean early termination of the Agreement by either Party, pursuant to Termination Notice or otherwise in accordance with the provisions of this Agreement but shall not, unless the context otherwise requires, include Expiry. Termination Date shall mean the date specified in the Termination Notice as the date on which Termination occurs. Termination Notice shall mean the notice of Termination by either Party to the other Party, in accordance with the applicable provisions of this Agreement. Termination Payment shall mean the amounts payable by one Party to the other Party, in accordance with the provisions of this Agreement, upon Termination of the Agreement. Upfront Payment shall mean an amount of Rs. ( ) quoted as the Upfront Payment by the Service Provider in its Price Proposal. User Manual shall mean information booklets, operation manual, installation certificate, manufacturers warranties and guarantees, service contracts and any other document, certificate, bills, invoices relating to procurement, installation and maintenance of Project Facilities. 1.2 Interpretation In this Agreement, unless the context otherwise requires, a. any reference to a statutory provision shall include such provision as is from time to time modified or re-enacted or consolidated so far as such modification or re-enactment or VOLUME II DRAFT AGREEMENT Page 99

100 consolidation applies to, or is capable of being applied to any transactions entered into hereunder; b. references to Applicable Law shall include the laws, Acts, ordinances, rules, regulations, notifications, guidelines or bylaws which have the force of law; c. the words importing singular shall include plural and vice versa, and words denoting natural persons shall include partnerships, firms, companies, corporations, joint ventures, trusts, associations, organisations or other entities (whether or not having a separate legal entity); d. the headings are for convenience of reference only and shall not be used in, and shall not affect, the construction or interpretation of this Agreement; e. the words "include" and "including" are to be construed without limitation; f. any reference to day shall mean a reference to a calendar day; g. any reference to month shall mean calendar month for the purposes of this Agreement. h. the Schedules to this Agreement form an integral part of this Agreement as though they were expressly set out in the body of this Agreement. In case of any discrepancy between the Schedule and the body of the Agreement, the latter shall prevail. i. any reference at any time to any agreement, deed, instrument, license or document of any description shall be construed as reference to that agreement, deed, instrument, license or other document as amended, varied, supplemented, modified or suspended at the time of such reference; j. references to recitals, Articles, sub-articles, clauses, or Schedules in this Agreement shall, except where the context otherwise requires, be deemed to be references to recitals, Articles, sub-articles, clauses and Schedules of or to this Agreement; k. any agreement, consent, approval, authorisation, notice, communication, information or report required under or pursuant to this Agreement from or by any Party shall be valid and effectual only if it is in writing under the hands of duly authorised representative of such Party in this behalf and not otherwise; l. any reference to any period commencing from a specified day or date and till or until a specified day or date shall include both such days or dates; VOLUME II DRAFT AGREEMENT Page 100

101 ARTICLE 2: RIGHTS 2.1 Grant of Rights Subject to and in accordance with the terms and covenants set forth in this Agreement, the Department of Agriculture hereby grants and authorises the Service Provider the rights for supply, installation, commissioning, operations, maintenance, management of Project Facilities, integrating the Project Facilities with the existing systems, networking of the DoA Offices, provide Computerised Service Delivery at all DoA Offices, carry out Data Entry Services, devise reporting and complaint redressal mechanism, periodic supply of consumables, develop online Minimum Service Level tracking system and discharge of other obligations as per the provisions of this Agreement and to exercise and/or enjoy the rights, powers, benefits, privileges, authorisations and entitlements as set forth in this Agreement ( Rights ). 2.2 Term of Agreement The term of this Agreement shall be 5 (five) years from the Appointed Date (the Agreement Period ) till Expiry Date. Agreement Period may be extended by a further period of one year from the Expiry Date by mutual consent of both the Parties. In the event of early Termination, the Agreement Period shall mean the period commencing from the Appointed Date and ending with the Termination Date. 2.3 Acceptance of Rights In consideration of DoA granting the Rights as set out in Article 2.1, the Service Provider hereby accepts, agrees and undertakes to perform/discharge all of its obligations in accordance with the provisions hereof. VOLUME II DRAFT AGREEMENT Page 101

102 ARTICLE 3: OBLIGATIONS OF THE SERVICE PROVIDER 3.1 Performance Security a. The Service Provider has, for due and punctual performance of its obligations hereunder relating to the Project, delivered to DoA, simultaneous with the signing of this Agreement, five bank guarantees for the amount given in 3.1(b) and (c) in the form as set forth in Schedule 11, ("Performance Security ) each from a Scheduled Bank for due and punctual performance of its obligations under this Agreement. b. One of the bank guarantees referred to in Clause 3.1 (a) should be for 5% of the total value of the contract price quoted by the Service Provider and shall be kept valid for a period of 2 (two) years from the Appointed Date. c. The other four bank guarantees referred to in Clause 3.1 (a) should be for 1.25% each of the total value of the contract price quoted by the Service Provider shall be kept valid as below. i. 1.25% valid for a period of three years from the Appointed Date; ii. 1.25% valid for a period four years from the Appointed Date; iii. 1.25% valid for the period of the Agreement; and iv. 1.25% valid for the period 6 (six) months beyond Expiry Date of Agreement. d. Subject to deduction of any amount due and recoverable by DoA from the Service Provider, the bank guarantee referred to in Clause 3.1 (b) shall be returned after a period of 2 (two) years from the Appointed Date. e. The Performance Security referred to in Clause 3.1 (c) shall be released in the manner given below: v. 1.25% on expiry of three years from the Appointed Date; vi. 1.25% on expiry of four years from the Appointed Date; vii. 1.25% upon expiry of the Agreement; and viii. 1.25% after a period of 6 (six) months from the Expiry Date. If this Agreement is terminated due to any event other than a Service Provider s Event of Default, the Performance Security, shall subject to DoA s right to receive amounts from the Service Provider, if any, under this Agreement, be duly discharged and released to the Service Provider without any interest. 3.2 Installation Plan and Implementation Plan For preparation of the Installation Plan and the Implementation Plan, the Service Provider shall adhere to the Project Implementation Schedule provided in Schedule 1A to the Agreement and shall comply with the Minimum Service Levels in Schedule 15. VOLUME II DRAFT AGREEMENT Page 102

103 3.2.1 Installation Plan a. The Service Provider shall, in consultation with the PMU, prepare and finalise a plan for installation ( Installation Plan ), setting out the following for each of DoA Offices: i. Location for installation of Project Facilities; ii. Detailed plan, including drawings, quantity and specifications, for installation of Project Facilities; and iii. Any other information as may be required by DoA. b. Installation Plan for each of DoA Office shall be submitted to the Department s Representative of respective DoA Offices by the Service Provider within 10 days of Appointed Date. c. The Service Provider shall within 14 (fourteen) days of Appointed Date, obtain approval of the Installation Plan for each of DoA Offices, from PMU. d. Spares/ Standby Equipments: i. The Service Provider shall maintain adequate stocks of standby equipment/ spares at the Joint Director of Agriculture Office in each district. ii. Service Provider may note that the stand by equipments shall be of the same make and model as procured for the project. iii. The Service Provider shall ensure that any standby equipment/ spares used as a replacement at the DoA office to meet the SLAs shall be restored in the inventory within a maximum of 3 working days. iv. The DoA or his designated personnel will check the working of the standby equipment before it is taken into the inventory in the JDA office. The SP shall obtain a report certified by the JDA on a quarterly basis, which shall contain the list of assets maintained in the JDA office. v. No extra payments are made for the stock to be maintained as spares/ standby equipment. It is done only to facilitate smooth functioning and adhereing to SLAs. vi. The inventory maintained for spares shall be tracked using the assest management software. vii. The servcie provider is also required to provide 5% of the each project facility at a district level for faster replacement for repair purpose. In case the number of project facility is less than 5% then the service provider has to ensure atleast 1 number of the project facility Implementation Plan a. The Service Provider shall within 21 (twenty one) days from Appointed Date submit to PMU, 2 (two) copies of plans for implementation ( Implementation Plan ) setting out the following : i. Copy of the approved Installation Plans for all DoA Offices; ii. Proposed time schedules for installation of Project Facilities at the respective DoA Offices; VOLUME II DRAFT AGREEMENT Page 103

104 iii. Details of time lines and Manpower deployed; iv. Integrating the existing systems with Project Facilities; v. Operation plans indicating working hours and working pattern of Manpower deployed scope of work, roles and responsibility of man power deployed, etc. vi. Copies of the technical specifications of the Project Facilities setting out exact components and details including brand, version, model etc; vii. Curriculum Vitae of the Technical Consultant, Network Engineer and Data Entry Personnel deployed at the PMU. viii. Details of Manpower deployment for each of DoA Office. b. The Service Provider shall also make a power point presentation of the Implementation Plan to PMU. c. The PMU shall review the Implementation Plan submitted by the Service Provider within 4 (four) days of the receipt thereof and shall either approve the Implementation Plan or convey its comments/ observations to the Service Provider if any, to modify the same. If the comments/ observations of PMU require the Implementation Plan to be modified, the Service Provider shall suitably modify the Implementation Plan within 3 days from the date of receipt of such comments/ observations from PMU and resubmit it to PMU for further review. d. On submission of the modified Implementation Plan to PMU, it shall give its observations and comments, if any, within 7 (seven) days of such receipt of modified Implementation Plan, which shall be incorporated by the Service Provider into the final Implementation Plan. e. If, within the period stipulated in the preceding clauses (c) and (d), PMU does not respond to the Implementation Plan submitted to it by the Service Provider, such Implementation Plan shall be deemed to be final and the Service Provider shall be entitled to proceed to undertake activities based on such Implementation Plan. Notwithstanding any such review or failure to review by PMU of the Implementation Plan, the Service Provider shall be solely responsible for the adequacy of the Implementation Plan and the Service Provider shall not be relieved or absolved in any manner whatsoever of any of its obligations hereunder. 3.3 Installation of Project Facilities a. The Service Provider shall procure Project Facilities in accordance with the Implementation Plan. b. The PMU shall cause the inspection of the Project Facilities procured by the Service Provider through the Third Party Inspector or the team constituted by DoA and shall cause its conformity with the technical specifications proposed in the Development Requirements. VOLUME II DRAFT AGREEMENT Page 104

105 c. After inspection by PMU, the Service Provider shall install Project Facilities at the respective DoA Offices in accordance with the Implementation Plan and instructions, if any, of the PMU. d. The Service Provider shall complete supply, installation and commissioning of Project Facilities, integration of Project Facilities with the existing systems with LAN and configuration software applications at all the DoA Offices within 85 (Eighty five) days of approval of Implementation Plan. e. The Service Provider shall set up the Training Infrastructure within46 (Forty Six) days from the approval of Implementation Plan. f. LAN connectivity and its maintenance of the existing systems supplied under NeGP-A project set out in schedule 16 has to be provided by the Service Provider. 3.4 Issuance of Installation Certificates and Completion Certificate The Service Provider shall, a. upon completion of installation of Project Facilities at DoA Offices, communicate to the respective Department s Representative, its readiness to undertake the Performance Tests in relation to the same; b. upon completion of installation of Training Infrastructure, communicate to the appropriate Department s Representative, its readiness to undertake Performance Test in relation to the same; c. carry out aforesaid Performance Tests, at its cost, in the presence of the Department s Representative/the Third Party Inspector; d. take appropriate measures to rectify errors, if any, identified by the Department s Representative /the Third Party Inspector during such Performance Tests; e. obtain certificates from Department s Representative for each of the Department of Agriculture Offices, upon successful completion of Performance Tests prior SICD ( Installation Certificates ). f. obtain Installation Certificate from the Department s Representative for the Training Infrastructure prior SICD; VOLUME II DRAFT AGREEMENT Page 105

106 g. submit Installation Certificates obtained from all DoA Offices along with the original invoice for purchase of the Project Facilities to PMU, for issuance of completion certificate ( Completion Certificate ). In case of, i. failure of the Department s Representative to be present during the Performance Tests and inspection of Project Facilities within a day of receipt of request for the same from the Service Provider, or ii. failure of the Department s Representative to issue Installation Certificate, upon successful completion of Performance Tests, satisfactory installation of Project Facilities and verification thereof by the Third Party Inspector, without assigning reasons/comments for such failure, or iii. any dispute between the Department s Representative and the Service Provider in relation to the installation, or iv. failure to obtain Installation Certificate(s) for reasons not attributable to the Service Provider The Service Provider shall, collate the output of the Performance Tests and details of installation of Project Facilities along with the reasons for non-procurement of Installation Certificate for any DoA Office(s) ( Service Provider Installation Statement ) and submit the same to the PMU. Notwithstanding any such failure to issue Installation Certificate by the Department s Representative, the Service Provider shall be solely responsible for the adequacy of the installation as per Development Requirements and Implementation Plan and the Service Provider shall not be relieved or absolved in any manner whatsoever of any of its obligations hereunder. h. obtain Installation Certificates for such DoA Office(s) where Service Provider Installation Statement has been submitted within such reasonable time as stipulated by DoA in its Completion Certificate. i. obtain Completion Certificate from DoA within SICD. 3.5 Operation of Project Facilities Upon receipt of the Installation Certificate from the Department s Representative, the Service Provider shall commence operations of the Project Facility at respective DoA Offices. The Service Provider shall: VOLUME II DRAFT AGREEMENT Page 106

107 a. maintain and manage the Project Facilities. b. ensure connectivity through LAN/WAN as the case may be, at DoA Offices at all times during the Agreement Period. c. ensure uninterrupted power supply to all the Project facilities supplied to the DoA Offices at all time during the Agreement Period (Bidder may please note that DoA shall provide raw ESCOM power supply). When the ESCOM supply is not available, the uninterrupted power supply to the project facilities is lmited to the backup supply envisaged at each location All necessary electric arrangements (including basic electric connections, viz., earthing, cabling and fittings) and civil works pertaining to the site preparations shall have to be made by the Service Provider in relation to the Project Facilities being supplied and installed by him, while considering the existing electric supply available at the Site. d. ensure that all cabling related to the internal electrification and earthing within DoA Offices must be adequately concealed or piped so as to provide an aesthetic look. e. undertake regular and preventive maintenance and management of the Project Facilities. f. adhere to Minimum Service Levels at all times during the Agreement Period as set out in Schedule 15 for each of DoA Office, attendance of Manpower deployed/ employed; number of complaints received, conformance to Minimum Service Levels, among other things shall be maintained on a daily basis. g. in case any claims or liability arises against DoA on account of any error or mistake in the Data Entry Services or Computerised Service Delivery, the Service Provider shall indemnify DoA and shall take necessary steps to remedy the claim or liability at its own cost. In case the Service Provider fails to remedy the claim or liability, it shall be liable for Damages for Non-Performance as per provisions of this Agreement. 3.6 Maintenance of the Project Facilities The Service Provider shall, a. maintain the Project Facilities in accordance with the Maintenance Requirements. b. The Service Provider shall, during the Operations Period: i. designate and appoint suitable officers/ representatives as it may deem appropriate to supervise the maintenance of the Project Facilities, coordinate with PMU/ DoA / the Department s Representative and be responsible for all necessary exchange of information required pursuant to this Agreement; VOLUME II DRAFT AGREEMENT Page 107

108 ii. for the purposes of determining whether the Project Facilities are being maintained in accordance with the Maintenance Requirements, the Service Provider shall, with due diligence carry out all necessary and periodical tests from time to time. The Service Provider shall maintain proper record of such tests and remedial measures taken to cure the defects or deficiencies, if any, indicated by test results. iii. upon receipt of a Complaint, redress the same within the Resolution Time Frame, failing which, without prejudice to any other rights/ remedies of DoA under this Agreement, the Service Provider shall be liable for Damages for Non-Performance as set out in Schedule 15 of the Agreement. Provided, where the Complaint relates to damage/ non-functioning of components of Project Facilities, which is a direct result of negligence/mishandling on part of the Department s Representative or any employee of DoA or any other third party, the Service Provider shall rectify/ replace such component within the Resolution Time Frame at the cost of DoA. c. The Service Provider shall install/deploy new versions of Project Software on Computer Systems of all DoA Offices as and when required by DoA / Department s Representative. d. The Service Provider shall at its own cost upgrade any component of the Project Facilities at the specific request by DoA and the expenses incurred for the same shall be paid as per the provisions of Article 5 of this Agreement. e. The Service Provider should integrate the computers and peripherals supplied under NeGP-A project (refer schedule 16) with the NMS tool. During the downtime of these systems, Service Provider shall pass the ticket to the NeGP-A helpdesk. 3.7 Technical Consultant The Service Provider shall provide technical assistance to the Department s Representative and for this purpose deploy Technical Consultants at DoA Offices. The number of Technical Consultants, their eligibility criteria and role and responsibilities shall be as set out in Schedule 12. The Service Provider shall ensure availability of the Technical Consultant at the respective DoA Offices at all times during the period of the Agreement. In the event, a Technical Consultant is suspended or terminated or has resigned, the Service Provider shall take immediate necessary steps to replace such Technical Consultant temporarily and within 7 days replace such Technical Consultant and shall promptly intimate details of the replacement to PMU. VOLUME II DRAFT AGREEMENT Page 108

109 The Service Provider shall endeavour that the individual appointed as Technical Consultant continues to work for a period of at least 6 (six) months from the Appointed Date. The Technical Consultant shall be treated as an exclusive representative/ employee of the Service Provider and all the acts of the Technical Consultant shall be treated as acts of the Service Provider. The Service Provider shall ensure that the Technical Consultant at no stage shall have any claim for employment in DoA/ DoA Offices during the period of this Agreement or thereafter. 3.8 Training Training Plan / Capacity Building Plan In consultation with PMU, the Service Provider shall, within 10 (ten) days of Appointed Date propose, finalise and submit a plan for training setting out the following ( Training Plan/Capacity Building Plan ) to DoA: a. Schedule and details of initial training of 30 (thirty) Technical Consultant and 30 Master Trainers as per provisions of Part 1 of Schedule 7; b. Schedule and details of initial training of employees/ officers of DoA as per provisions of Part 2 of Schedule 7; c. Schedule and details of periodic technology updation/ skill enhancement training of Technical Consultant and Master Trainers as per provisions of Part 3 of Schedule 7; d. Schedule and details of training of employees/ officers of DoA as per provisions of Part 4 of Schedule 7; e. Syllabus and manuals for training of officers/ employees of DoA; and f. Any other items as mutually agreeable to Parties. The Service Provider shall incorporate any suggestions/ revisions provided by PMU on the Training Plan and get the same approved within 14 (fourteen) days from the Appointed Date. The Service Provider on approval of the Training Plan from PMU, shall adhere to the same to impart training to Manpower and the officers/employees of DoA Training Implementation a. Technical Consultants and Master Trainers initial Training The Service Provider shall ensure that Technical Consultants and Master Trainers are duly trained on Project Software as per the Training Plan. VOLUME II DRAFT AGREEMENT Page 109

110 b. Initial Training of Manpower and employees/ officers of DoA The Service Provider shall provide training to manpower and employees/ officers of DoA on operational and functional aspects of Computer Systems and Project Software as per Training Plan. c. Technical Consultants and Master Trainers Periodic Training The Service Provider shall, ensure that Technical Consultant and Master Trainers based on the requirement or atleast once in 6 months undergo training programme on Project Software conducted by NIC. d. Periodic Training of Manpower and employees/ officers of DoA The Service Provider shall provide periodic training to the Manpower and employees/ officers of DoA on technology updation/ skill enhancement as per the Training Plan. e. Evaluation of Training The Service Provide shall conduct periodic tests to the Manpower and employees/officers of DoA on technology updation/skill enhancement as per the Training Plan and submit the test results to DoA at the end of every month for training and tests conducted in that month Cost and Place of Training, a. The training of the Technical Consultants and Master Trainers, as set out under Article (a) and Article (c) shall be held at the Head Office, DoA, Bangalore or any of the District Agricultural Training Centre for excellence and training cost for such training shall be borne by the service provider. b. The training of employees/officers of DoA, as set out under Article (b) and Article (d) shall be held at the respective DATC / District Agricultural Training Centre for excellence. c. The Service Provider shall within the SICD set up advance training facilities (the Centres for Excellence ) at six of the DATCs viz. Dharwad, Gulbarga, Hassan, Bangalore (U), Davanagere and Mandya which, is morefully described in Schedule 8. VOLUME II DRAFT AGREEMENT Page 110

111 d. All the costs relating to training including cost of training material/ published material shall be borne by the Service Provider. However, payments to NIC related to training, shall not be borne by the Service Provider. 3.9 Inventory Management System The Service Provider shall within 90 (ninety) days from the Appointed Date, develop a software for online monitoring of inventory and requirement of consumables ( Inventory Management System or IMS ) in consultation with the PMU and install the same at the PMU. IMS shall have the features as set out in Schedule Confidentiality Obligations of the Service Provider The contents of the Note to Issue, inputs for Data Entry Services and any other information received by the Service Provider during the Agreement Period, shall be treated as confidential ( Confidential Information ) by the Service Provider. The Confidential Information is to be used by the Service Provider, their directors, officers, employees, advisors, accountants and such other persons only for the purpose of the Project, and for no other purposes whatsoever The Confidential Information shall not be divulged or disclosed to any Person (which term shall be interpreted broadly to include, without limitation, any Service Provider, partnership or individual), other than such of the directors, officers, employees, advisors, accountants and such other persons, of the Service Provider who directly have a need to know such Confidential Information in accordance with the intent and purpose of this Agreement, provided always that each such Person to whom Confidential Information is disclosed shall have been made aware of its confidential nature and of the terms of this Agreement prior to such disclosure The restrictions set forth in Articles and herein shall not apply to any part of the Confidential Information which: i. is at the time of disclosure to the Service Provider, or thereafter, becomes part of the public domain, other than as a result of a disclosure by the Service Provider, their directors, officers or employees; or ii. was, at the time of disclosure to the Service Provider, already in the possession of the Service Provider on a lawful basis; or iii. is required to be disclosed by the Service Provider to judicial, administrative or stock exchange process, any enquiry, investigation, action, suit, proceeding or claim or otherwise by Applicable Law or by any Governmental Instrumentality, provided that the Service Provider shall advise DoA of any disclosure hereunder so as to enable DoA to take appropriate steps as it may so desire. VOLUME II DRAFT AGREEMENT Page 111

112 3.11 Relocation i. At any time during the Agreement Period, if relocation of any of DoA Office is envisaged, DoA shall intimate the same to the Service Provider. ii. Upon receipt of the intimation, the Service Provider shall submit to DoA, plan of relocation indicating time schedule and cost for the same. iii. Upon confirmation of the above from DoA, the Service Provider shall relocate the Project Facilities to the new location within the time frame agreed at the cost of DoA. iv. DoA reserve the right to relocate all the project facilities or part of it on its own. In this condition also the operator shall continue maintain the project facilities at the same terms and condition of the RFP. v. The Relocation charges of any project facility shall not be more than approved capital cost of the same discoveerd through this RFP 3.12 Other Obligations The Service Provider shall: a. have an office in Bangalore as on the Appointed Date; b. in accordance with Schedule 1C, nominate its officers to represent the Service Provider in the PMU on the Appointed Date; c. ensure that components of Project Facilities supplied by the Service Provider have a minimum warranty period of atleast 3 (three) years from the date of its purchase; d. use only licensed software/products and all such licences relating to operating system software/products shall be purchased in the name of DoA; e. ensure that the custody of all such licences vests with DoA; f. intimate to PMU and the Department's Representative, the names of Persons authorised by the Service Provider for implementing the Project and intimate any changes in the names of such Persons from time to time; g. supply at each of DoA Offices, a complete set of User Manual, approvals granted by DoA/ PMU in connection with the Project; VOLUME II DRAFT AGREEMENT Page 112

113 h. set up a help desk at PMU which shall operate from 8am to 8pm on all working days; i. pay all taxes, duties and outgoings relating to the Project Facilities; j. make arrangements for operating the UPS for ensuring uninterrupted power supply for operation of the Project Facilities; k. make its own arrangements for all tools/ equipment/ software necessary to comply with the Maintenance Requirements; l. make efforts to maintain harmony and good industrial relations among the personnel employed in connection with the performance of its obligations under this Agreement and shall be solely responsible for compliance with all laws and solely be liable for all possible claims arising therefrom; m. not disclose or use the Confidential Information to any such recipient and shall hereby undertake to use such Confidential Information only for the purposes of this Agreement or as otherwise expressly permitted or required by the Project; n. not copy the Confidential Information or cause to allow it to be copied, directly or indirectly, in whole or in part, except as otherwise expressly provided in this Agreement or approved with the prior written consent of DoA/ PMU; o. not disclose, transfer, publish or communicate the Confidential Information in any manner to any person except that Confidential Information which is or becomes generally available to the public or has been expressly approved with the prior written consent of DoA; p. not unless specifically instructed by the Department s Representative, connect components of Project Facilities to Internet or any other online medium; q. comply with Applicable Law governing the Project at all times during the Agreement Period; 3.13 Reports and Documentation The Service Provider shall: a. during the period of the Agreement furnish reports to Department s Representative/ PMU and maintain documents in accordance with Schedule 9 or any other reports as requested by DoA/PMU. VOLUME II DRAFT AGREEMENT Page 113

114 b. prepare and submit in both hard and softcopies; documents such as the technical user manual, operations manual and maintenance manual, wiring and network diagrams for each DoA Offices, software installation guide, structure of the database, trouble shooting manuals, other policy documents, etc. and such other manuals as may be required by the Department of Agriculture/ PMU for the operation of the Project Facilities. c. document configuration in terms of model, make, capacity, serial number, code, etc. of Project Facilities. d. revise and update the documentation pertaining to Clause 3.14 (c) during the Agreement Period. e. prepare all the documentation in two languages viz. English and Kannada No Breach of Obligations The Service Provider shall not be considered to be in breach of its obligations under this Agreement nor shall it incur or suffer any liability if and to the extent performance of any of its obligations under this Agreement is affected by or on account of any of the following: a. Force Majeure Event, subject to Article 10; b. Failure of DoA to perform any of its obligations specified under this Agreement; c. Compliance with the instructions of DoA other than instructions issued as a consequence of a breach by the Service Provider of any of its obligations hereunder. VOLUME II DRAFT AGREEMENT Page 114

115 ARTICLE 4: OBLIGATIONS OF DOA 4.1 Specific Obligations In addition to and not in derogation or substitution of any of its other rights under this Agreement, DoA shall have obligations set out in this Article: a. Implementation Period DoA shall, i. have constituted a PMU as on the Appointed Date, in conformity with Schedule 1C; ii. nominate Department s Representative having such powers and such duties as are set out in Schedule 10 and intimate the details of such persons to the Service Provider on the Appointed Date; iii. iv. appointed Third Party Inspector to undertake periodic audit of progress of the Project and other obligations set out in this Agreement; ensure that the Department s Representatives shall on the Appointed Date provide to the Service Provider access to the Department of Agriculture Offices, space for installation of Project Facilities and the existing systems; v. ensure that the Department s Representative co-ordinates with the Service Provider in preparation, finalisation and approval of Installation Plan; vi. ensure that the Department s Representatives permit Service Provider to install Project Facilities in the Department of Agriculture Offices; vii. ensure that the Department s Representative is present during the Performance Tests and inspection of Project Facilities within a day of receipt of request for the same from the Service Provider; viii. ix. ensure that the Department s Representative, upon successful completion of Performance Tests, satisfactory installation of Project Facilities and verification thereof by the Third Party Inspector, issues Installation Certificate; based on the recommendation of PMU and the Third Party Inspector, issue Completion Certificate to the Service Provider. Provided that, in the event of failure of Service Provider to provide Installation Certificates with respect to any DoA Office(s), for any of the reasons set out in Clause VOLUME II DRAFT AGREEMENT Page 115

116 3.4.(g); DoA may in its discretion issue the Completion Certificate based on Service Provider Installation Statement with respect to such DoA Office(s). Further, where DoA has issued the Completion Certificate, it shall indicate a reasonable time period within which the Service Provider shall obtain Installation Certificate for such DoA Office(s). x. direct the Service Provider for installation of Project Facilities for such DoA Offices where Site was not initially handed over to Service Provider. b. Operations and Maintenance DoA shall, i. provide electric connection upto the premises of DoA Offices; ii. iii. ensure that the Department s Representative provides access to the Technical Consultants, Master Trainers, Network Engineers and Data Entry Personnel to DoA Offices for carrying out their obligations under this Agreement and ensure that such access is provided at all times during normal working hours of such DoA Office; in consultation with Service Provider, finalise and approve the online Minimum Service Level tracking software provided as part of the technical specifications by the Service Provider; iv. ensure that Department s Representative follows the operating procedure of the online Complaint redressal mechanism software as approved by DoA; v. provide necessary documents and sign affidavits and other related assistance to the Service Provider for making insurance claims relating to the Project; vi. ensure that Department s Representative provide reasonable space for installation and operations of a UPS at DoA Offices; vii. ensure that adequate space is provided to the Manpower deployed/ employed at DoA Offices. c. Training DoA shall, i. in consultation with Service Provider, finalise and approve a Training Plan; ii. co-ordinate with NIC for deploying trainers for providing training in accordance with Training Plan; VOLUME II DRAFT AGREEMENT Page 116

117 iii. permit use of Training and Project Monitoring Infrastructure, free of cost, by the Service Provider for the purpose of refresher training of Technical Consultants; and iv. incur all costs relating to travel, food and accommodation of the employees/ officers of DoA availing the training. d. Relocation DoA shall, i. give at least 15 (fifteen) days notice to the Service Provider before relocation of any of DoA Office e. Third Party Inspection DoA shall upon procurement of Project Facilities by the Service Provider, ensure that the Third Party Inspector shall: i. conduct an audit to verify the conformance of the procured Project Facilities with the specifications provided by the Service Provider in its Technical Proposal and submit a report in this regard to PMU. ii. conduct an audit to verify the conformance of the installed Project Facilities with the specifications provided by the Service Provider in its Technical Proposal and submit a report in this regard to PMU. iii. iv. conduct overall supervision and monitoring of the progress of Project implementation by the Service Provider as set out in Schedule 1C. monitor the Project at regular interval at its discretion and to issue any directions or provide any recommendation to the Service Provider in the Project implementation. v. undertake such other activities as may be required to be in compliance with the terms and conditions of this Agreement. f. Other Obligations DoA shall, i. at any time during the Agreement Period, may nominate an independent agency to monitor the implementation of this Project. 4.2 General Obligations DoA shall: VOLUME II DRAFT AGREEMENT Page 117

118 a. issue Completion Certificate based on the recommendation of the PMU; b. make Upfront Payment and Periodic Payments to the Service Provider in accordance with Article 6; c. compute Damages for Non-Performance of the Service Provider in accordance with Schedule 15 of this Agreement; d. provide necessary assistance to the Service Provider for securing Applicable Permits; e. designate such officers as may be necessary for liaison with the Service Provider. VOLUME II DRAFT AGREEMENT Page 118

119 ARTICLE 5: CHANGE OF SCOPE 5.1 During the period of the Agreement, DoA may, notwithstanding anything to the contrary contained in this Agreement, require the Service Provider to procure, install, commission, operate, maintain and manage additional Project Facilities ( Change of Scope ) which are not discovered in this RfP. 5.2 Procedure for Change of Scope a. DoA shall whenever it desires provision of additional works and services referred to in Article 5.1 in new offices of the Department of Agriculture; issue to the Service Provider a notice of Change of Scope (the Change of Scope Notice ). b. Upon receipt of such Change of Scope Notice, the Service Provider shall within 15 (fifteen) days thereof, provide to DoA and the Department s Representative its proposal ( Change of Scope Proposal ) comprising the time frame and costs required for implementation of such additional works and services. c. Upon receipt of information set forth in sub-clause (b) above, the Parties shall follow the procedure set out in Schedule 14 and determine the time required to undertake such Change of Scope. 5.3 A Change of Scope Notice will be effective and binding on Parties upon issuance of Change of Scope Order. 5.4 The Parties will follow relevant procedures set out in Article 3 and Article 4 for implementation and certification of works under Change of Scope Order. VOLUME II DRAFT AGREEMENT Page 119

120 ARTICLE 6: PAYMENT All the payments shall be made to the operator for the project facilities based on the purchase order issued and actual quantitity supplied. 6.1 Upfront Payment On issue of the Completion Certificate to the Service Provider by DoA on recommendation of the PMU/ the Third Party Inspector, the Department of Agriculture shall make the Upfront Payment(depending on the purchase order issued and quantity supplied) to the Service Provider within 60 ( Sixty days from date of issue of Completion Certificate. 6.2 Periodic Payment a. The balance Capex (after deducting upfront payment from the total captal cost) shall be paid in equal periodic payments over 12 quarters. b. The O&M Payment (inclusive of AMC cost for 4 th and 5 th year of the agreement period) for a year shall be payable by the DoA to the Service Provider shall be paid on quarterly basis. c. The Consumable cost based on the actual consumption shall be paid to the Service Provide on quarterly basis. d. The service provider shall raise seperate invoice for the contract price and the consumable cost. e. Subject to the provisions of this Agreement and in consideration of the Service Provider accepting to perform and discharge its obligations in accordance with the terms, conditions and covenants set forth in this Agreement, DoA undertakes to pay to the Service Provider, on each Periodic Payment Date, provided in the Payment Schedule 2 the sum of Rs. /- f. Notwithstanding any inconsistent contained anywhere in this Agreement, DoA s obligation to pay Periodic Payment, shall arise subject to and only upon occurrence of Completion Date. g. The Periodic Payment for every Quarter shall be determined by DoA, after deducting from such Periodic Payment, an amount equal to the Damages for Non- Performance, if any for that Quarter. h. The Service Provider shall within 7 (seven) days from each Periodic Payment Date, raise the invoice for the Periodic Payment of the previous Quarter. The Periodic Payment shall be released in favour of the Service Provider payable at Bangalore within 60 ( Sixty) days from the date of such invoice. VOLUME II DRAFT AGREEMENT Page 120

121 i. The 20 th (twentieth) Periodic Payment shall be made to the Service Provider after 6 (six) months from the Expiry Date of this Agreement. 6.2 Damages for Non-Performance Without prejudice to any other rights and remedies available to DoA under this Agreement, the Service Provider shall be liable to pay Damages for Non-Performance in case it does not meet the Minimum Service Levels as set out in Schedule Procedure for Deduction of Damages for Non-Performance DoA shall: a. at the end of each month during the Agreement Period send a notice to the Service Provider claiming Damages for Non-Performance in accordance with Schedule 15 of the Agreement. The notice shall be sent to the address of the Service Provider as indicated in Article b. make appropriate deductions equal to Damages for Non- Performance from the Upfront Payment and Periodic Payment(s), as the case may be, payable to the Service Provider. VOLUME II DRAFT AGREEMENT Page 121

122 ARTICLE 7: OWNERSHIP AND EXIT MANAGEMENT PLAN 7.1 The vendor shall provide to DoAwith a recommended exit management plan ("Exit Management Plan") which shall deal with at least the following aspects of exit management in relation to the contract as a whole and in relation to the Supply and Installation, the Operation and Management, SLA and Scope of work: This Exit Management plan shall be furnished in writing to DoA within 30 days from date of signing of the contract. Exit Management Plan shall be presented by the Service Provider to and approved by DoA In the event of termination or expiry of the contract shall comply with the Exit Management Plan. During the exit management period, the Service Provider shall use its best efforts to deliver the services. Payments during the Exit Management period shall be made in accordance with the Terms of Payment Clause. During the exit management period the Service Provider will allow DoA access to information reasonably required defining the current mode of operation associated with the provision of the services to enable DoA to assess the existing services being delivered. The Service Provider shall provide all such information as may reasonably be necessary to affect as seamless a handover as practicable in the circumstances to DoA / replacement Service Provider and which the Service Provider has in its possession or control at any time during the exit management period All information (including but not limited to documents, records and agreements) in digital and/or paper form relating to the services reasonably necessary to enable DoA and its nominated replacement agencies to carry out due diligence in order to transition the provision of the Services to DoA or its nominated replacement agencies, (as the case may be) must be maintained by the vendor from commencement of the project services. 7.2 Ownership Without prejudice and subject to this Agreement, the ownership of all the Project Facilities, including all upgradations/ improvements made therein by the Service Provider, shall at all times vest with the Department of Agriculture. Further, all the User Manuals and warranties with respect to the Project Facilities shall also be in the name of DoA. VOLUME II DRAFT AGREEMENT Page 122

123 7.3 Exit Management Plan upon completion of agreement period: Notwithstanding anything contained in Clause 7.3.3, the Service Provider shall ensure that the Project Facilities are in Good Operable Condition and in compliance with the Development Requirements at the time of Expiry The Parties shall at least 6 (six) months prior to the Expiry Date ( Exit Management Period ), commence the exit management process as provided below. a. At least 4 (four) months before the actual Expiry Date a joint inspection of the Project Facilities shall be carried out by the Department s Representative/ DoA /Third Party Inspector and the Service Provider. DoA shall, within 15 (fifteen) days of such inspection prepare and furnish to the Service Provider a list of works/ jobs, if any, to be carried out to conform to the Development Requirements. The Service Provider shall promptly undertake and complete such works/ jobs at least 2 (two) months prior to Expiry Date and also ensure that the Project Facilities continue to meet the Development Requirements until Expiry Date. b. On Expiry, the Service Provider shall handover to DoA all existing and valid warranties, insurances and guarantees taken by the Service Provider for the Project Facilities. c. Six months from the Expiry Date, DoA shall duly discharge and release to the Service Provider the subsisting Performance Security. In the event DoA has incurred any expenses towards repair or restoration of the Project Facilities, such expenses shall be deducted from the susbsisting Performance Security and the twentieth Periodic Payment. d. DoA shall not have any obligations regarding continuation or regularisation of employment, compensation for loss of employment with respect to any person in the employment of the Service Provider as a consequence of Expiry/ Termination of this Agreement It is agreed between the Parites that on Expiry, DoA shall not may require the Service Provider to dismantle/dispose or take away, the whole or a portion of the Project Facilities. In such case, the costs thereof shall be borne by the Service Provider. VOLUME II DRAFT AGREEMENT Page 123

124 ARTICLE 8: INTELLECTUAL PROPERTY 8.1 DoA shall have the exclusive Intellectual Property Rights with respect to any material, inform design or process used by the Service Provider in discharge of its obligation under this Agreement and nothing herein shall or will be construed or deemed to grant to the Service Provider any right, title, licence, sub-licence, proprietary right or other claim against or interest in, to or under (whether by estoppel, by implication or otherwise) to the aforesaid rights. 8.2 The Service Provider shall indemnify, defend and hold harmless DoA, from and against any and all losses arising from claims by third parties that any equipment, software, information, methods of operation or other intellectual property (or the access, use or other rights thereto) provided by the Service Provider pursuant to this Agreement, infringes a copyright enforceable in India, infringes a patent issued in India or constitute misappropriation or unlawful disclosure or use of another Party s trade secret under the laws of India. 8.3 DoA shall have no liability or obligation to the Service Provider or any other Person for claims, if any, for any use of the equipment, software, information, methods of operation or other intellectual property (or the access, use or other rights thereto) for the benefit of any Person including any use by the Service Provider or its nominees outside the scope of this Agreement. 8.4 All rights, title and interest in and to, and ownership in, proprietary information of the Project which is provided to the Service Provider, and all modifications, enhancements and other derivative works of such proprietary information, as a result of services rendered by the Service Provider hereunder shall remain solely with DoA. The Service Provider shall be entitled to use such proprietary information only during the period of this Agreement and only for the purposes of providing the services or to the extent necessary for the Service Provider s normal operational, repair and maintenance purposes related to the service. DoA shall retain ownership of all Intellectual Property Rights related to the Project. VOLUME II DRAFT AGREEMENT Page 124

125 9.1 Insurance ARTICLE 9: INSURANCE The Service Provider shall, throughout the Agreement Period, at its cost and expense, purchase and maintain by due re-instatement or otherwise all the necessary insurances required for the Project Facilities including but not limited to the following in the name of DoA; a. Transit Insurance; b. Comprehensive Office Protection Shield to cover events such as theft, robbery, dacoity, pilferage, fire, lightning, explosion, implosion, bursting of water tanks, apparatus or pipes, riot, strike, malicious damage, and terrorist damage, earthquake and/or shock subsidence and landslides, flood, inundation, storm, tempest, hurricane, cyclone, typhoon and tornado, impact damage by rail road vehicle or animal; and c. any other insurance that may be necessary to protect the Service Provider, its employees and its assets against loss, damage, destruction, business interruption or loss of profit including insurance against all Force Majeure Events that are insurable. 9.2 Evidence of Insurance The Service Provider shall, from time to time, provide to DoA copies of all insurance policies (or appropriate endorsements, certifications or other satisfactory evidence of insurance) obtained by the Service Provider in accordance with this Agreement. 9.3 Validity of Insurance The Service Provider shall promptly pay insurance premium, keep the insurance policies in force and valid throughout the term of this Agreement and furnish copies thereof to DoA. 9.4 Un-insurable Risks If during the period of the Agreement, any risk, which has been previously insured, becomes uninsurable due to the fact that the insurers have ceased to insure such a risk and therefore insurance cannot be maintained/re-instated in respect of such risk, the Service Provider shall not be deemed to be in breach of its obligations regarding insurance under this Agreement. VOLUME II DRAFT AGREEMENT Page 125

126 ARTICLE 10: FORCE MAJEURE 10.1 Force Majeure Event Any of the following events which is beyond the control of the Party claiming to be affected thereby ( Affected Party ) and which the Affected Party has been unable to overcome or prevent despite exercise of due care and diligence, and prevents the Affected Party from performing or discharging its obligations under this Agreement, shall constitute Force Majeure Event: a. earthquake, flood, inundation and landslide; b. storm, tempest, hurricane, cyclone, lightning, thunder or other extreme atmospheric disturbances; c. fire caused by reasons not attributable to the Service Provider or any of the employees or agents appointed by the Service Provider for purposes of the Project; d. acts of terrorism; e. strikes, labour disruptions or any other industrial disturbances not arising on account of the acts or omissions of the Service Provider; f. action of a government agency having Material Adverse Effect including but not limited to: i. any judgement or order of a court of competent jurisdiction or statutory authority in India made against the Service Provider in any proceedings which is non-collusive and duly prosecuted by the Service Provider, and ii. any unlawful, unauthorised or without jurisdiction refusal to issue or to renew or the revocation of any Applicable Permits, in each case, for reasons other than Service Provider s breach or failure in complying with the provisions of this Agreement, Applicable Laws, Applicable Permits, any judgement or order of a governmental agency or of any Agreement by which the Service Provider is bound. g. early determination of this Agreement by DoA for reasons of national emergency, national security or the national interest; and h. war, hostilities (whether declared or not), invasion, act of foreign enemy, rebellion, riots, weapon conflict or military actions, civil war, ionising radiation, contamination by radioactivity from nuclear fuel, any nuclear waste, radioactive toxic explosion, volcanic eruptions Obligations of the Parties a. As soon as practicable and in any case within 7 (seven) days of the date of occurrence of a Force Majeure Event or the date of knowledge thereof, the Affected Party shall notify the other Party of the same setting out, inter alia, the following in reasonable detail: i. the nature and extent of the Force Majeure Event; ii. the estimated Force Majeure Period; iii. the nature of and the extent to which, performance of any of its obligations under this Agreement is affected by the Force Majeure Event; VOLUME II DRAFT AGREEMENT Page 126

127 iv. the measures which the Affected Party has taken or proposes to take to alleviate/mitigate the impact of the Force Majeure Event and to resume performance of such of its obligations affected thereby; and v. any other relevant information concerning the Force Majeure Event, and /or the rights and obligations of the Parties under this Agreement. b. As soon as practicable and in any case within 7 (seven) days of notification by the Affected Party in accordance with the preceding clause (a), the Parties, shall meet and hold discussions in good faith and where necessary conduct physical inspection/survey of the Site/ Computer Systems in order to: i. assess the impact of the underlying Force Majeure Event, ii. to determine the likely duration of Force Majeure Period and, iii. to formulate damage mitigation measures and steps to be undertaken by the Parties for resumption of obligations, the performance of which shall have been affected by the underlying Force Majeure Event. c. The Affected Party shall during the Force Majeure Period provide to the other Party with regular (not less than fortnightly) reports concerning the matters set out in the preceding clause (b) as also any information, details or document, which the Parties may reasonably require Performance of Obligations If the Affected Party is rendered wholly or partially unable to perform any of its obligations under this Agreement because of a Force Majeure Event, it shall be excused from performance of such obligations to the extent it is unable to perform the same on account of such Force Majeure Event provided that: a. due notice of the Force Majeure Event has been given as required by the preceding Clause 10.2; b. the excuse from performance shall be of no greater scope and of no longer duration than is necessitated by the Force Majeure Event; c. the Affected Party has taken all reasonable efforts to avoid, prevent, mitigate and limit damage, if any, caused or is likely to be caused to the Project Facility as a result of the Force Majeure Event and to restore the Project Facility, in accordance with the Good Industry Practice and its relative obligations under this Agreement; d. when the Affected Party is able to resume performance of its obligations under this Agreement, it shall give to the other Party written notice to that effect and shall promptly resume performance of its obligations hereunder, the non issue of such notice being no excuse for any delay for resuming such performance; e. the Affected Party shall continue to perform such of its obligations which are not affected by the Force Majeure Event and which are capable of being performed in accordance with this Agreement; f. any insurance proceeds received shall be entirely applied to repair, replace or re-instate the assets damaged on account of the Force Majeure Event, or in accordance with Good Industry Practice. VOLUME II DRAFT AGREEMENT Page 127

128 10.4 Termination due to Force Majeure Event Termination a. If a Force Majeure Event is an event described under Clauses 10.1(a) to 10.1(e) and 10.1 (h), and continues or is in the reasonable judgement of the Parties likely to continue beyond a period of 3 (three) months, the Parties may mutually decide to terminate this Agreement or continue this Agreement on mutually agreed revised terms. If the Parties are unable to reach an agreement in this regard, the Affected Party shall after the expiry of the said period of 3 (three) months, be entitled to terminate this Agreement. b. If the Force Majeure Event is an event described in Clauses 10.1 (f) or 10.1 (g) and the Service Provider having exhausted the remedies available to him under the Applicable Laws, has been unable to secure the remedy, the Service Provider shall be entitled to terminate this Agreement. Provided that if the event described in Clauses 10.1 (f) or 10.1 (g) subsists or is likely to subsist for a period exceeding 6 (six) months, then either Party shall be entitled to terminate this Agreement or the Parties may by mutual agreement, decide to continue this Agreement on revised terms. Provided further, DoA may at its sole discretion have the option to terminate this Agreement any time after the occurrence of any event described under Clauses 10.1(f) or 10.1(g) Termination Notice If either Party, having become entitled to do so, decides to terminate this Agreement pursuant to Clause , it shall issue Termination Notice setting out; a. in sufficient detail the underlying Force Majeure Event; b. indicative Termination Date which shall be a date occurring not earlier than 60 (sixty) days from the date of Termination Notice; c. the estimated Termination Payment including the details of computation thereof and; d. any other relevant information Obligation of Parties Following issue of Termination Notice by either Party, the Parties shall promptly take all such steps as may be necessary or required to ensure that; a. the Termination Payment, if any, payable by DoA in accordance with the following clause is paid to the Service Provider on the Termination Date; and b. the Project Facilities are handed to DoA by the Service Provider in good operable condition on the Termination Date free from all Encumbrances. VOLUME II DRAFT AGREEMENT Page 128

129 Termination Payment Upon Termination of this Agreement due to a Force Majeure Event, Termination Payment shall be made to the Service Provider by DoA in accordance with the following: i. If Termination is due to a Force Majeure Event, described under Clauses 10.1(a) to 10.1(e) and 10.1(h) after the Completion Date: (a) no Termination Payment shall be made by DoA to the Service Provider; (b) DoA shall be entitled to receive and appropriate the proceeds of any amounts under insurance policies; (c) DoA shall make all payments that are due to Service Provider under this Agreement for the services rendered as on the Termination Date; and (d) release Performance Security after deducting amount due and recoverable (if any) by DoA. Provided where the Termination occurs due to a Force Majeure Event, described under Clauses 10.1(a) to 10.1(e) and 10.1(h) prior to Completion Date, the Service Provider shall be entitled to receive and appropriate the proceeds of any amounts under insurance policies. ii. If Termination is due to the occurrence of any event described under Clauses 10.1(f) or 10.1(g), DoA shall pay to the Service Provider, the Termination Payment as specified in Clause Liability for other losses, damages etc. Save and except as expressly provided in this Article, neither Party hereto shall be liable in any manner whatsoever to the other Party in respect of any loss, damage, cost, expense, claims, demands and proceedings relating to or arising out of occurrence or existence of any Force Majeure Event. VOLUME II DRAFT AGREEMENT Page 129

130 ARTICLE 11: EVENTS OF DEFAULT Event of Default shall mean either a Service Provider s Event of Default or DoA Event of Default or both as the context may admit or require Service Provider s Event of Default Any of the following events shall constitute an event of default by the Service Provider ( Service Provider s Event of Default ) unless such event has occurred as a result of one or more reasons set out in Article 3.15: a. The Service Provider has failed to obtain Completion Certificate within 30 days from SICD; b. More than 20% delay in installation and commissioning of the project facilities after SICD. c. More than 20% of any three consecutive Periodic Payments made to the Service Provider is deducted towards Damages for Non-Performance. d. In the event that the aggregate Damages for Non-Performance deducted from any Periodic Payment exceeds 50% of the payments due for that Quarter. e. The Service Provider has repudiated this Agreement or has otherwise expressed an intention not to be bound by this Agreement; f. The Service Provider has assigned its obligations under this Agreement to a third party without written consent of DoA; g. Any representation made or warranties given by the Service Provider under this Agreement is found to be false or misleading; h. A resolution has been passed by the shareholders of the Service Provider for the voluntary winding up of the Service Provider; i. The Service Provider has otherwise been in Material Breach of any of its obligations under this Agreement and has failed to cure such breaches within 60 (sixty) days of the receipt of the notice thereof issued by DoA DoA Event of Default Any of the following events shall constitute an event of default by DoA ( DoA Event of Default ), the DoA a. has failed to make Upfront Payment to the Service Provide as per Article 6 within 90 (ninety) days from the date of issuance of Completion Certificate; b. has failed to make Periodic Payment within 90 (ninety) days from the Due Date; c. is in breach of any of its obligations under this Agreement and has failed to cure such breach within 90 (ninety) days of receipt of notice thereof issued by the Service Provider; d. has repudiated this Agreement or otherwise expressed its intention not to be bound by this Agreement; e. has made a false or misleading representation or warranties under this Agreement. VOLUME II DRAFT AGREEMENT Page 130

131 11.3 Termination due to Events of Default Termination due to Service Provider s Event of Default a. Without prejudice to any other right or remedy which DoA may have in respect thereof under this Agreement, upon the occurrence of a Service Provider s Event of Default, DoA shall be entitled to terminate this Agreement as hereinafter provided. b. If DoA decides to terminate this Agreement pursuant to preceding sub-clause (a), it shall in the first instance issue Preliminary Notice to the Service Provider. Within 30 (thirty) days of receipt of the Preliminary Notice, the Service Provider shall submit to DoA in sufficient detail, the manner in which it proposes to cure the underlying Event of Default (the Service Provider s Proposal to Rectify ). In case of non-submission of the Service Provider s Proposal to Rectify within the said period of 30 (thirty) days, DoA shall be entitled to terminate this Agreement by issuing Termination Notice and to appropriate the Performance Security. c. If the Service Provider s Proposal to Rectify is submitted within the period stipulated therefore, the Service Provider shall have further period of 30 (thirty) days to remedy / cure the underlying Event of Default. If, however the Service Provider fails to remedy/cure the underlying Event of Default within such further period allowed, DoA shall be entitled to terminate this Agreement by issue of Termination Notice and to appropriate the Performance Security Termination for the DoA Event of Default a. Without prejudice to any other right or remedy which the Service Provider may have in respect thereof under this Agreement, upon the occurrence of the DoA Event of Default, the Service Provider shall be entitled to terminate this Agreement as hereinafter provided. b. If the Service Provider decides to terminate this Agreement pursuant to preceding sub-clause (a) it shall in the first instance issue Preliminary Notice to DoA. Within 30 (thirty) days of receipt of Preliminary Notice, the DoA shall forward to the Service Provider its proposal to remedy/cure the underlying Event of Default the DoA Proposal to Rectify. In case of non submission of DoA Proposal to Rectify within the period stipulated therefor, the Service Provider shall be entitled to terminate this Agreement by issuing Termination Notice. c. If DoA Proposal to Rectify is forwarded to the Service Provider within the period stipulated period, the DoA shall have further period of 30 (thirty) days to remedy/cure the underlying Event of Default. If, however DoA fails to remedy/cure the underlying Event of Default within such further period allowed, the Service Provider shall be entitled to terminate this Agreement by issuing Termination Notice Termination Notice If a Party having become entitled to do so decides to terminate this Agreement pursuant to the Clauses or , it shall issue Termination Notice setting out: VOLUME II DRAFT AGREEMENT Page 131

132 a. in sufficient detail the underlying Event of Default; b. the Termination Date which shall be a date occurring not earlier than 30 (thirty) days from the date of Termination Notice; c. the estimated Termination Payment including the details of computation thereof; and d. any other relevant information Obligation of Parties Following issue of Termination Notice by a Party entitled to do so, the Parties shall promptly take all such steps as may be necessary or required to ensure that; a. Until Termination the Parties shall, to the fullest extent possible, discharge their respective obligations; b. The Termination Payment, payable by DoA in accordance with the following Clause is paid to the Service Provider on the Termination Date; and c. The Service Provider shall on Expiry assign/transfer to DoA all existing and valid warranties and guarantees taken by the Service Provider for these Project Facilities Withdrawal of Termination Notice Notwithstanding anything inconsistent contained in this Agreement, if the Party who has been served with the Termination Notice cures the underlying Event of Default to the satisfaction of the other Party at any time before the Termination occurs, the Termination Notice shall be withdrawn by the Party which had issued the same. Provided that the Party in breach shall compensate the other Party for any direct costs/consequences occasioned by the Event of Default which caused the issue of Termination Notice Termination Payment on Service Provider s Event of Default: a. In the event of Termination of this Agreement due to a Service Provider s Event of Default prior to the Completion Date, DoA shall (i) appropriate the Performance Security; and (ii) upon verification of the invoices submitted by Service Provider, make payment with regard to such DoA Offices for which Installation Certificates are issued. For avoidance of doubt, the Termination Payment payable to the Service Provider under this sub-clause shall not exceed the Upfront Payment. b. In the event of Termination of this Agreement due to a Service Provider s Event of Default after the Completion Date, DoA shall forefiet the Performance Security Termination Payment on DoA Event of Default: VOLUME II DRAFT AGREEMENT Page 132

133 a. In the event of Termination of this Agreement pior to the Completion Date, due to DoA Event of Default, DoA shall: (i) release the subsisting Performance Security; and (ii) upon verification of the invoices submitted by Service Provider, make payment with regard to such DoA Offices for which Installation Certificates are procured. For avoidance of doubt, the Termination Payment payable to the Service Provider under this sub-clause shall not exceed the Upfront Payment. b. In the event of Termination of this Agreement after Completion Date due to Event of Default of DoA, DoA shall: (i) release the subsisting Performance Security; and (ii) release Periodic Payments that is due for payment to the Service Provider as on the Termination Date. VOLUME II DRAFT AGREEMENT Page 133

134 ARTICLE 12: DISPUTE RESOLUTION 12.1 Amicable Resolution a. Save where expressly stated to the contrary in this Agreement, any dispute, difference or controversy of whatever nature between the Parties, howsoever arising under, out of or in relation to this Agreement and so notified in writing by any Party to the other parties (the Dispute ) shall in the first instance be attempted to be resolved amicably in accordance with the procedure set forth in clause (b) below. b. Either Party may require such Dispute to be referred to the Commissioner, the Department of Agriculture and the Chief Executive Officer of the Service Provider for the time being, for amicable settlement. Upon such reference, the two shall meet at the earliest mutual convenience and in any event within 15 (fifteen) days of such reference to discuss and attempt to amicably resolve the Dispute. If the Dispute is not amicably settled within 15 (fifteen) days of such meeting between the two, the Dispute may be referred for arbitration in accordance with the provisions of Clause 12.2 below Arbitration Any dispute arising out of or in connection with this Agreement or the RFP shall in the first instance be dealt with in accordance with the escalation procedure set forth herein Scope of Dispute Resolution Except where otherwise provided in the agreement, all questions and disputes relating to the meaning of the specifications, design, drawings and instructions here-in before mentioned and as to the quality of workmanship or materials used on the work or as to any other question, claim, right, matter or thing whatsoever in any way arising out of or relating to the agreement, designs, drawings, specifications, estimates, instructions, orders or these conditions or otherwise concerning the services and deliverables or the execution or failure to execute the same whether arising during the progress of the Project or after the cancellation, termination, completion or abandonment thereof shall be dealt with as mentioned hereinafter: If any dispute arises between DoA and the Service provider in connection with, or arising out of, the agreement or RFP or the execution of the Project, whether during the execution of the Project or after its completion and whether before or after the repudiation or other termination of the agreement, including any disagreement by either party with any action, inaction, opinion, instruction, determination, certificate or valuation, the matter in dispute shall, in the first place, be referred to the Principal Secretary (Agriculture). Either party may refer a dispute to the Principal Secretary (Agriculture), who shall give a decision in writing within 30 days of reference of dispute. Either party may refer a written decision of the Principal Secretary (Agriculture) to arbitration. If neither party refers the disputes to arbitration within 30 days of the date of such decision, Principal Secretary (Agriculture) s decision will be final and binding. VOLUME II DRAFT AGREEMENT Page 134

135 In case either party is not satisfied with the decision of the Principal Secretary (Agriculture), they can institute arbitration proceedings as per Indian Arbitration and reconciliation Act, 1996, after a 30 day notice period. Any dispute or difference or claim arising out of, or in connection with, or relating to the present contract or the breach, termination or invalidity thereof, shall be referred and settled under the Arbitration Center, Karnataka (domestic and international) rules 2012, by one or more Arbitrators appointed in accordance with it s rules. Arbitration proceedings shall be held in Bangalore and the language of the arbitration proceedings and that of all documents and communications between the parties shall be English Enforcement of Award The Parties agree that the decision or award resulting from arbitration shall be final and binding upon the Parties and shall be enforceable in accordance with the provision of the Arbitration Act Performance during Arbitration Pending the submission of and/or decision on a Dispute and until the arbitral award is published; the Parties shall continue to perform their respective obligations under this Agreement without prejudice to a final adjustment in accordance with such award. VOLUME II DRAFT AGREEMENT Page 135

136 ARTICLE 13: REPRESENTATIONS AND WARRANTIES 13.1 Representations and Warranties of the Service Provider The Service Provider represents and warrants to DoA that: a. it is duly organised, validly existing and in good standing under the laws of India; b. it has full power and authority to execute, deliver and perform its obligations under this Agreement and to carry out the transactions contemplated hereby; c. it has taken all necessary corporate and other actions under Applicable Laws and its charter documents to authorise the execution, delivery and performance of this Agreement; d. it has the financial standing and capacity to undertake the Project; e. this Agreement constitutes its legal, valid and binding obligation enforceable against it in accordance with the terms hereof; f. it is subject to civil and commercial laws of India with respect to this Agreement and it hereby expressly and irrevocably waives any immunity in any jurisdiction in respect thereof; g. the execution, delivery and performance of this Agreement will not conflict with, result in the breach of, constitute a default under or accelerate performance required by any of the terms of the Service Provider s Memorandum and Articles of Association or any Applicable Laws or any covenant, agreement, understanding, decree or order to which it is a party or by which it or any of its properties or assets are bound or affected; h. there are no actions, suits, proceedings or investigations pending or to the Service Provider s knowledge threatened against it at law or in equity before any court or before any other judicial, quasi judicial or other authority, the outcome of which may constitute Service Provider s Event of Default or which individually or in the aggregate may result in Material Adverse Effect; i. it has no knowledge of any violation or default with respect to any order, writ, injunction or any decree of any court or any legally binding order of any government body which may result in Material Adverse Effect; j. it has complied with all Applicable Laws and has not been subject to any fines, penalties, injunctive relief or any other civil or criminal liabilities which in the aggregate have or may have Material Adverse Effect; VOLUME II DRAFT AGREEMENT Page 136

137 k. subject to receipt by the Service Provider from DoA, of the Termination Payment and any other amount due under any of the provisions of this Agreement, in the manner and to the extent provided for under the applicable provisions of this Agreement, all rights and interests of the Service Provider under this Agreement and shall cease and be inoperative to the intent and purpose that the Project Facilities shall consequent thereto be free and clear of all Encumbrances without any further act or deed on the part of the Service Provider or DoA; l. no representation or warranty by the Service Provider contained herein or in any other document furnished by it to DoA in relation to Applicable Permits contains or will contain any untrue statement of material fact or omits or will omit to state a material fact necessary to make such representation or warranty not misleading; m. no bribe or illegal gratification has been paid or will be paid in cash or kind by or on behalf of the Service Provider to any Person to procure this Agreement; n. without prejudice to any express provision contained in this Agreement, the Service Provider acknowledges that prior to the execution of this Agreement, the Service Provider has after a complete and careful examination made an independent evaluation of the Project, and the information provided by to it as part of the bid documents or otherwise, and has determined to its satisfaction the nature and extent of risks and hazards as are likely to arise or may be faced by the Service Provider in the course of performance of its obligations hereunder; and o. the Service Provider also acknowledges and hereby accepts the risk of inadequacy, mistake or error in or relating to any of the matters set forth above and hereby confirms that DoA shall not be liable for the same in any manner whatsoever to the Service Provider Representations and Warranties of DoA DoA represents and warrants to the Service Provider that: a. DoA has full power and authority to enter into this Agreement and perform / disclose their obligations contained herein ; b. DoA has taken all necessary action to authorise the execution, delivery and performance of this Agreement; c. This Agreement constitutes legal, valid and binding obligation enforceable against it in accordance with the terms hereof; d. There are no suits or other legal proceedings pending or threatened against DoA in respect of the Project or the Site; and e. DoA hereby waives its sovereign immunity and this Agreement has been entered into by DoA in its commercial capacity. VOLUME II DRAFT AGREEMENT Page 137

138 13.3 Obligation to notify change In the event that any of the representations or warranties made/given by a Party ceases to be true or stands changed, the Party who had made such representation or given such warranty shall promptly notify the other of the same. VOLUME II DRAFT AGREEMENT Page 138

139 14.1 Assignment and Charges ARTICLE 14: MISCELLANEOUS a. Subject to clause (b) herein below, no Party shall assign this Agreement or the rights, benefits and obligations hereunder, save and except with prior consent of the other Party. b. The Service Provider shall not create nor permit to subsist any Encumbrance over or otherwise transfer or dispose of all or any of its rights and benefits under this Agreement except with prior consent in writing of DoA, which consent DoA shall be entitled to decline without assigning any reason whatsoever Interest and Right of Set Off Any sum which becomes payable under any of the provisions of this Agreement by any Party shall, if the same be not paid to the Party entitled to receive the same, within the time allowed for payment thereof, shall be deemed to be a debt owed by the Party responsible for payment thereof to the Party entitled to receive the same. Such sum shall until payment thereof carry interest at 15% from the due date for payment thereof until the same is paid to or otherwise realised by the Party entitled to the same. Without prejudice to any other right or remedy that may be available under this Agreement or otherwise under law, the Party entitled to receive such amount shall also have the right of set off. Provided the stipulation regarding interest for delayed payments contained in this Clause 14.2 shall neither be deemed nor construed to authorise any delay in payment of any amount due by a Party nor be deemed or construed to be a waiver of the underlying breach of payment obligations General Liability and Indemnity a. The Service Provider shall indemnify, defend and hold DoA harmless against any and all proceedings, actions and third party claims arising out of a breach by the Service Provider of any of its obligations under this Agreement, except to the extent that any such claim has arisen due to breach by DoA of any of its obligations under this Agreement or a Force Majeure Event which is a Political Event. b. DoA shall, indemnify, defend and hold harmless the Service Provider against any and all proceedings, actions, third party claims for loss, damage and expense of whatever kind and nature arising out of breach by DoA, its officers, servants and agents of any obligations of DoA under this Agreement except to the extent that any such claim has arisen due to breach by the Service Provider of any of its obligations under this Agreement. VOLUME II DRAFT AGREEMENT Page 139

140 14.4 Governing Law and Jurisdiction 14.5 Waiver This Agreement shall be governed by the laws of India. The Courts at Bangalore, India shall have jurisdiction over all matters arising out of or relating to this Agreement. a. Waiver by either Party of any default by the other Party in the observance and performance of any provision of or obligations under this Agreement: i. shall not operate or be construed as a waiver of any other or subsequent default hereof or of other provisions or obligations under this Agreement; ii. shall not be effective unless it is in writing and executed by a duly authorised representative of such Party; and iii. shall not affect the validity or enforceability of this Agreement in any manner. b. Neither the failure by a Party to insist on any occasion upon the performance of the terms, conditions and provisions of this Agreement or any obligation hereunder nor time or other indulgence granted by a Party to any other Party shall be treated or deemed as waiver/breach of any terms, conditions or provisions of this Agreement Survival Termination of this Agreement (a) shall not relieve the Service Provider or DoA of any obligations already incurred hereunder which expressly or by implication survives Termination hereof, and (b) except as otherwise provided in any provision of this Agreement expressly limiting the liability of either Party, shall not relieve either Party of any obligations or liabilities for loss or damage to the other Party arising out of or caused by acts or omissions of such Party prior to the effectiveness of such Termination or arising out of such Termination Amendments This Agreement and the Schedules together constitute a complete and exclusive understanding of the terms of the Agreement between the Parties on the subject hereof and no amendment or modification hereto shall be valid and effective unless agreed to by all the Parties hereto and evidenced in writing Notices Unless otherwise stated, notices to be given under this Agreement including but not limited to a notice of waiver of any term, breach of any term of this Agreement and termination of this Agreement, shall be in writing and shall be given by hand delivery, recognised international courier, mail, telex or facsimile transmission and delivered or transmitted to the Parties at their respective addresses set forth below: VOLUME II DRAFT AGREEMENT Page 140

141 If to the DoA If to the Service Provider Or such address, telex number, or facsimile number as may be duly notified by the respective Parties from time to time, and shall be deemed to have been made or delivered (i) in the case of any communication made by letter, when delivered by hand, by recognised international courier or by mail (registered, return receipt requested) at that address and (ii) in the case of any communication made by telex or facsimile, when transmitted properly addressed to such telex number or facsimile number Severability If for any reason whatsoever any provision of this Agreement is or becomes invalid, illegal or unenforceable or is declared by any court of competent jurisdiction or any other instrumentality to be invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions shall not be affected in any manner, and the Parties shall negotiate in good faith with a view to agreeing upon one or more provisions which may be substituted for such invalid, unenforceable or illegal provisions, as nearly as is practicable. Provided failure to agree upon any such provisions shall not be subject to dispute resolution under this Agreement or otherwise No Partnership Nothing contained in this Agreement shall be construed or interpreted as constituting a partnership between the Parties. Neither Party shall have any authority to bind the other in any manner whatsoever Language All notices required to be given under this Agreement and all communications, documentation and proceedings which are in any way relevant to this Agreement shall be in writing and in English language. VOLUME II DRAFT AGREEMENT Page 141

142 14.12 Exclusion of Implied Warranties etc. This Agreement expressly excludes any warranty, condition or other undertaking implied at law or by custom or otherwise arising out of any other agreement between the Parties or any representation by any Party not contained in a binding legal agreement executed by the Parties Counterparts This Agreement may be executed in two counterparts, each of which when executed and delivered shall constitute an original of this Agreement but shall together constitute one and only the Agreement. IN WITNESS WHEREOF THE, PARTIES HAVE EXECUTED AND DELIVERED THIS AGREEMENT AS OF THE DATE FIRST ABOVE WRITTEN. SIGNED SEALED AND DELIVERED For and on behalf of DoA by (Signature)... (Name)... (Designation)... SIGNED SEALED AND DELIVERED For and on behalf of Service Provider by (Signature)... (Name)... VOLUME II DRAFT AGREEMENT Page 142

143 SCHEDULE 1: DOA OFFICES DoA Offices are as follows; i. Hobli s ii. Kasaba s iii. Taluk office iv. District JDA office v. Laboratories vi. DATCs vii. The Commissionerate (Head office) viii. The Secretariat Except for the locations of the DoA Offices are set out below Hobli s There are in all 571 Hobli s in the State and the contact person for Hobli would be the Agriculture Officer or the Assistant Agriculture Officer, DoA. No District Taluka Hobli Location of Phone Number 1 Bangalore(U) Anekal Attibele Chandapura Jigani Haragadde Sarjapura Sarjapura Raitha Seva Sahakari Bank Bangalore (N) Building, Dasanapura Madanayakanahalli Hesaraghatta RRSB Building,Hesaraghatta Hunasamaranhalli Milk Jala Pro.Co.Society, Chikka Jala Behind Police Station, Yelahanka Yelahanka Shop No.16,Raitha Bhavan, APMC Yard, Yashavanthapura Yashavanthapura Bangalore (S) Begur Begur Kengeri Kengeri Tavarekere Tavarekere RRSB Building, Uttarahalli Kaggalipura Bangalore(E) Bidarahalli Bidarahalli Varthur Varthur Bangalore(R) Devanahalli Channarayapatna Channarayapatna VOLUME II DRAFT AGREEMENT Page 143

144 No District Taluka Hobli Location of Phone Number Kundana Kundana Vijayapura Vijayapura Doddaballapura Doddabelavangala Doddabelavangala Madhure Kanasawadi Sasalu Sasalu Thoobugere Thoobugere Hoskote Anugondanahalli Anugondanahalli Jadagenahalli Jadagenahalli Nandagudi Nandagudi Sulibele Sulibele Nelamangala Sompura Sompura,Dobspet Thyamagondlu Thyamagondlu Ramnagar Magadi Kudur Kudur Madabala Madabala Solur Solur Thippasandra Thippasandra Kanakapura Doddamaralavadi Doddamaralavadi Harohalli Harohalli Uyyamballi Dodda Aladahalli Kodihalli Kodihalli Sathanur Sathanur Channapatna Malur Malur Virupakshapura Kodamballi Ramangaram Bidadi Bidadi Kailancha Kailancha Kootagal Kootagal Chickkaballapur Bagepalli Chelur Chelur Goolur Goolur Mittemari Mittemari Pathapalaya Pathapalaya Chikkaballapur Mandikal Mandikal Nandi Nandi Chintamani Ambajidurga Ambajidurga Chilakanerpu Kencharlahalli Kaivara Kaivara Munaganahalli Munaganahalli Murugamalla Murugamalla VOLUME II DRAFT AGREEMENT Page 144

145 No District Taluka Hobli Location of Phone Number Sidlaghatta Bashettyhalli Bashettyhalli Jangamanakote Jangamanakote Sadali Sadali Gowribidanur D.Palya Darinayakana Palya Hosur Hosur Manchenahalli Manchenahalli Nagaragere Nagaragere Thondebavi Thondebavi Gudibanda, Somenahalli Somenahalli Kolar Kolar Holooru Holooru , , Huttooru Huttooru Narasapura Narasapura Sugatoor Sugatoor Vakkaleri Vakkaleri Vemagal Vemagal Malur Lakkur Lakkur Masti Masti Tekal Tekal Mulbagal Avani Avani Byrakoor Byrakoor Duggasandra Duggasandra Thayaloor Thayaloor Bangarpet Bethamangala Bethamangala Boodikote Boodikote Kamasamudra Kamasamudra Kyasamballi Kyasamballi Robertsonpet Robertsonpet Srinivasapur Nelavanki Nelavanki Ronur Ronur Royalpadu Royalpadu Yeldur Yeldur Tumkur C.N.Halli Handanakere Handanakere Huliyaru Huliyaru Kandikere Kandikere Shattikere Shattikere Gubbi Chandrashekharapura Chandrashekharapura VOLUME II DRAFT AGREEMENT Page 145

146 No District Taluka Hobli Location of Phone Number Chelur Chelur Hagalavadi Hagalavadi Kadaba Kadaba Nittur Nittur Koratagere Channarayanadurga Tovinakere Holavanahalli Holavanahalli Kolala Kolala Kunigal Amruthur Amruthur Huliyurdurga Huliyurdurga Huttaridurga Huttaridurga Kothagere Kothagere Yadiyur Yadiyur Madhugiri Dodderi Badavanahalli I.D.Halli I.D.Halli Kodigenahalli Kodigenahalli Midigeshi Midigeshi Puravara Puravara Pavagada Nagalamadike Nagalamadike Nidagal Mangalavada Y.N.Hosakote Y.N.Hosakote Sira Bukkapatna Bukkapatna Gowdagere Tavarekere Hulikunte Baragoor Kallambela Kallambela Tiptur Honnavalli Honnavalli Kibbanahalli Biligere Nonavinakere Nonavinakere Tumkur Bellave Bellave Gooloor Gooloor Hebbur Hebbur Kora Kora Urdigere Urdigere Turuvekere Dabbeghatta Dabbeghatta Dandinashivara Dandinashivara Mayasandra Mayasandra Shimoga Bhadravathi Bhadravathi-II Hiriyur Holehonnoor-I Holehonnoor VOLUME II DRAFT AGREEMENT Page 146

147 No District Taluka Hobli Location of Phone Number Holehonnoor-II Anveri Holehonnoor-III Kallihal Kudligere Kudligere Hosanagar Humcha Humcha Kerehalli (Rippon Pet) Rippon Pet Nagara Nagara Sagar Anandapuram Anandapuram Barangi Aralgodu Avinahalli Avinahalli Karoor Tumari Talaguppa Talaguppa Shikaripur Anjanapura Hitla Hosur Hosur Udagani Shirlakoppa Talagund Sunnadkoppa Shimoga Haranahalli Haranahalli Holalur-I Holalur Holalur-II B Beeranahalli Kumshi Kumshi Nidige-I Nidige Nidige-II O.T.Road, Shimoga Sorab Anavatti Anavatti Chandragutti Chandragutti Jade Jade Kuppagadde Kuppagadde Ulavi Ulavi Thirthahalli Agrahara Konandoor Agumbe Megaravalli Mandagadde Tudur Mathuru Devangi Chitradurga Challakere Nayakanahatti Nayakanahatti Parashurampura Parashurampura Thalaku Thalaku Chitradurga Baramasagara Baramasagara Hireguntanur Hireguntanur Thuruvanur Thuruvanuru Hiriyur Aimangala Aimangala VOLUME II DRAFT AGREEMENT Page 147

148 No District Taluka Hobli Location of Phone Number Dharmapura Dharmapura J.G.Halli Java Gondana Halli Holalkere B.Durga Chikkajajur Ramagiri Ramagiri Thalya Thalya Hosadurga Madadakere Madadakere Matthodu Matthodu Shreerampura Shreerampura Molakalmuru, Devasamudra Rampura Davanagere Channagiri Basavapatna-I Basavapatna Basavapatna-II Thyavanagi Mysore, , Santhebannur-I Santhebannur Santhebennur-II Devarahalli Ubrani Pandomatti Davanagere, Anagodu Anagodu Mayakonda Mayakonda Harihar, Malebennur Malebennur Harapanahalli Arasikere Arasikere Chigateri Chigateri Telagi Telagi Honnali Belagutthi Nyamathi Govinakovi-I Govinakovi Govinakovi-II Cheelur Saswehalli-I Circle Saswehalli Saswehalli-II Circle Kundur Jagalur Bilichodu Bilichodu Sokke Hosakere H.D. Kote, Antharasanthe Antharasanthe Hampapura Hampapura Kandalike Kandalike Saragur Saragur Hunsur Bilikere Bilikere Gowdagere Gowdagere Hanagodu Hanagodu VOLUME II DRAFT AGREEMENT Page 148

149 No District Taluka Hobli Location of Phone Number K.R.Nagara Chunchanakatte Chunchanakatte Hebbal Hebbal Hosa Agrahara Hosa Agrahara Mirle Mirle Saligrama Saligrama Mysore Ilawala Ilawala Jayapura Jayapura Varuna Varuna Nanjangud Biligere Biligere Chikkaianachatra Chikkaianachatra Hullahalli Hullahalli Kowlande Kowlande Periyapatna Bettadapura Bettadapura Haranahalli Haranahalli Ravandoor Ravandoor T.Narasipur Bannur Bannur Mugur Mugur Sosale Sosale Talkad Talkad Chamarajnagar Chamarajnagar Chandakavadi Chandakavadi Haradanahalli Haradanahalli Harave Harave Santhemarahalli Santhemarahalli Gundlupet Begur Begur Hangala Hangala Terakanambi Terakanambi Kollegal Hanur Hanur Lokkanahally Lokkanahally Palya Palya Ramapura Ramapura Yalandur, Agara Agara Mandya Krishnarajpet Akkihebbal Akkihebbal Bookinakere Bookinakere Kikkeri Kikkeri Santhebachahalli Santhebachahalli Silanere Tendekere VOLUME II DRAFT AGREEMENT Page 149

150 No District Taluka Hobli Location of Phone Number Maddur Athagur Kestur Chikkarasanakere Bharathinagar Koppa Koppa Malavalli B.G.Pura Poorigali Halagur Halagur Kirugavalu Kirugavalu Mandya Basaralu Basaralu Dudda Dudda Keragodu Keragodu Kottatti Kottatti Nagamangala Bellur Bellur Bindiganavile Bindiganavile Devalapura Devalapura Honakere Cheenya Pandavapura Chinakurali Chinakurali Melukote Jakkanahalli Srirangapatna Arakere Arakere Belagola Belagola K.Settihalli K.Settihalli Kodagu Madikeri Bhagamandala Bhagamandala Napoklu Napoklu Sampaje Sampaje Somwarpet Kodlipet Kodlipet Kushalanagar Kushalanagar Shanivarsanthe Shanivarsanthe Shanthalli Shanthalli Shunthikoppa Shunthikoppa Virajpet Ammatthi Ammatthi Balale Balale Hudikeri Hudikeri Ponnampet Aravathokkalu Srimangala Srimangala Hassan Alur K. Hosakote K. Hosakote K.Channapura K.Channapura Palya Palya Arkalgud Doddamagge Doddamagge Konanur Konanur VOLUME II DRAFT AGREEMENT Page 150

151 No District Taluka Hobli Location of Phone Number Mallipatna Mallipatna Ramanathapura Ramanathapura Arasikere Banavara Banavara Gandasi Gandasi Javagal Javagal Kanakatte Dodda Meti Kurke Belur Arehally Arehally Biccodu Biccodu Halebeedu Halebeedu Madihally Hagare Channarayapatna Bagur Bagur Dandiganahalli Udayapura Hirisave Hirisave Nuggehalli Nuggehalli Shravanabelagola Shravanabelagola Hassan Dudda Dudda Kattaya Kattaya Salagame Salagame Shanthigrama Shanthigrama Holenarasipur Halekote Halekote Hallimysore Hallimysore Sakleshpur Belagodu Belagodu Hanabalu Hanabalu Hetthur Hetthur Yesalur Yesalur Chikmagalur Chikmagalur Ambale Ambale Aldur Aldur Avuthi Avuthi Jagara Jagara Kandya Sangameshwarpet Lakya Lakya Vastare Vastare Kadur Hire Nallur Hire Nallur Choulahiriyur Choulahiriyur Panchenahalli Panchenahalli Beerur Beerur Sakre Patna Sakre Patna VOLUME II DRAFT AGREEMENT Page 151

152 No District Taluka Hobli Location of Phone Number Singhatagere Singhatagere Yagati Yagati Koppa Hariharapura Hariharapura Megunda Jayapura Mudigere Balur Jaavali Banakal Banakal Gonibeedu Gonibeedu Kalasa Kalasa N.R.Pura, Balehonnur Balehonnur Sringeri, Kigga Kigga Tarikere Ajjampura Ajjampura Amruthapura Amruthapura Lakkavalli Lakkavalli Lingadhahalli Lingadhahalli Sivani Sivani Dakshina Belthangadi Kokkada Kokkada Kannada, , , Venoor Venoor Udupi, , Bantwal Panemangalore Panemangalore Vitla Vitla Mangalore Mangalore-B Hampanakatta,Mangalore Gurupura Gurupura Moolki Moolki Surathkal Surathkal Moodabidri Moodabidri Puttur Kadaba Kadaba Uppinangadi Uppinangadi Sullia, Panja Panja Karkala, Ajekar Ajekar Kundapura Byndoor Byndoor Wandse Wandse Udupi Brahmavar Brahmavar Kapu Kapu VOLUME II DRAFT AGREEMENT Page 152

153 No District Taluka Hobli Location of Phone Number Kota Kota Dharwad Dharwad Alnavar Alnavar Amminabhavi Amminabhavi Gadag, Haveri, , Hubli Garag Garag Chabbi Chabbi pp Shiraguppi Shiraguppi Kalghatgi Dhummawad Dhummawad T.Honnihalli T.Honnihalli Kundgol, Saunshi Saunshi Navalgund, Annigeri Annigeri Gadag, Betageri Betageri Mundargi, Dambal Dambal Naragund, Konnur Konnur Ron, Holealur Holealur Naregal Naregal Shirahatti, Lakshmeshwar Lakshmeshwar Byadgi, Kaginelli Kaginelli Haveri Guttal Guttal Karajigi Karajigi Hanagal Akkialur Akkialur Bammanahalli Bommanahalli Hirekerur Hamsabhavi Hamsabhavi Rattihalli Rattihalli Ranebennur Kuppelur Kuppelur Medleri Medleri Savanur, Hattimattur Hattimattur Shiggaon Bankapur Bankapur Dhundasi Dhundasi Uttara Ankola Balale Balale Kannada Belikeri Belikeri , Basgod Basgod VOLUME II DRAFT AGREEMENT Page 153

154 No District Taluka Hobli Location of Phone Number Bhatkal, Mavalli Mavalli Haliyal Dandeli Dandeli Murakwad Murakwad Sambrani Sambrani Honnavar Manki Manki Mavinakurve Haladipura Karwar Ghadsai Ghadsai Kinnar Kinnar Savantwada Chittakula Kumta Gokarna Gokarna Kujalli Kujalli Mirjan Mirjan Mundgod, Pala Pala Siddapur Kondli Kondli Umbalamane Heroor Sirsi Banavasi Banavasi Hulekal Hulekal Sampakhand Janmane Joida Castle Rock Ramanagar Kumbarwada Kumbarwada Yellapur, Manchikeri Manchikeri Belgaum Athani Anantpur Anantpur Kagwad Kagwad Telsang Telsang Bailhongal Kittur Kittur Nesargi Nesargi Belgaum Hirebagewadi Hirebagewadi Kakati Kakati Uchagaon Uchagaon Chikkodi Nagaramunoli Nagaramunoli Nippani Nippani Sadalaga Sadalaga Gokak Arabhavi Arabhavi Koujalagi Koujalagi VOLUME II DRAFT AGREEMENT Page 154

155 No District Taluka Hobli Location of Phone Number Hukkeri Sankeshwar Sankeshwar Yamakanamardi Yamakanamardi Khanapur Beedi Beedi Gunji Gunji Jamboti Jamboti Raibagh, Kudachi Kudachi Ramdurga K.Chandargi K.Chandargi Katkol Katkol Mudakavi Mudakavi Saundatti Manoli Manoli Murgod Murgod Yaragatti Yaragatti Bijapur B.Bagewadi Hoovina Hippargi Hoovina Hippargi Kolhar Kolhar pp Bijapur Babaleshwar Babaleshwar Mamadapur Mamadapur Nagathan Nagathan Tikota Tikota Indi Ballolli Ballolli Chadachan Chadachan Muddebihal Dhavalgi Dhavalgi Nalatwad Nalatwad Sindgi Talikoti Talikoti Almel Almel pp Devarahippargi Devarahippargi Bagalkote Badami Guledagudda Guledagudda Kerur Kerur Kulageri Kulageri Cross Bagalkote Kaladagi Kaladagi Sitamani Rampur Bilgi, Anagawadi Anagawadi Hungund Aminagad Aminagad Ilakal Ilakal Karadi Karadi Jamkhandi Savalagi Savalagi VOLUME II DRAFT AGREEMENT Page 155

156 No District Taluka Hobli Location of Phone Number Teradal Teradal Mudhol, Lokapur Lokapur Raichur Deodurg Arkera Arkera Gabbur Gabbur Jalahalli Jalahalli Lingasugur Guragunta Guragunta Maski Maski Mudagal Mudagal Manvi Pamankallur Pamankallur Halapur Halapur Hire-Kotnakal Hire-Kotnakal Kallur Kallur Kavital Kavital Kurdi Kurdi Mallet Mallet Sirwar Sirwar Raichur Chandrabanda Chandrabanda Deosugar Deosugar Gillesugar Gillesugar Kalmala Kalmala Yeragera Yeragera pp Sindhanur Badarli Badarli Balaganur Balaganur Gorebal Hanchlinal camp Gudadur Gudadur Gunjalli Gunjalli Hedaginhal Hedaginhal Huda Huda Jalihal Jalihal Jawalagera Jawalagera Kunnatgi Kunnatgi Salgunda Salgunda Turvihal Turvihal Walkamdinni Walkamdinni pp Koppal Gangavathi Hulihyder Hulihyder VOLUME II DRAFT AGREEMENT Page 156

157 No District Taluka Hobli Location of Phone Number Kanakagiri Kanakagiri Karatagi Karatagi Marali Marali Nowli Nowli Siddapur Siddapur Venkatagiri Venkatagiri Koppal Alawandi Alawandi Hitnal Hulagi Irkalgada Irkalgada Kushtagi Hanamanal Hanamanal Hanamasagar Hanamasagar Tavaragera Tavaragera Yelburga Hirewankalkunta Hirewankalkunta Kukanur Kukanur Mangalore Mangalore Bellary Bellary Kolur Kolur Kurugod Kurugod Moka Moka Rupanagudi Rupanagudi Hadagali Hirehadagali Hirehadagali Itagi Itagi H.B.Halli Hampasagar Hampasagar Kogali Kogali Thambrahalli Thambrahalli Hospet Kamalapur Kamalapur Kampli Kampli Mariyammanahalli Mariyammanahalli Kudligi Gudekote Gudekote Hosahalli Hosahalli Kottur Kottur Sandur Chornur Chornur Toranagallu Toranagallu Siriguppa Hatcholli Hatcholli Karur Karur Tekkalakote Tekkalakote Gulbarga Afzalpur Atnoor Atnoor Karajagi Karajagi VOLUME II DRAFT AGREEMENT Page 157

158 No District Taluka Hobli Location of Phone Number Aland Khajuri Khajuri Madan Hipparga Madan Hipparga Narona Narona Nimbarga Nimbarga Chincholi Ainapur Chimmanchod Kodli Kodli Sulepeth Sulepeth Chitapur Gundagurthi Madabal Kalgi Kalgi Nalwar Nalwar Shahabad Shahabad Gulbarga Awarad Awarad Farahatabad Farahatabad Kamalapur Kamalapur Mahagaon Mahagaon Pattan Pattan Jewargi Andola Andola Ijeri Ijeri Nelogi Nelogi Yadrami Yadrami Sedam Adaki Adaki Kodla Kodla Mudhol Mudhol Yadgir Shahapur Doranahalli Doranahalli Gogi Gogi Hayyal (B) Hayyal (B) Wadagera Wadagera Shorapur Hunasagi Hunasagi Kakkera Kakkera Kembhavi Kembhavi Kodekal Kodekal Yadgir Balichakra Balichakra Gurumitkal Gurumitkal Hattikuni Hattikuni Konkal Konkal Saidapur Saidapur Bidar Aurad Chintaki Chintaki VOLUME II DRAFT AGREEMENT Page 158

159 No District Taluka Hobli Location of Phone Number Dabka (C) Dabka (C) Kamalnagar Kamalnagar Santhpur Santhpur T.Kushnoor T.Kushnoor Basavakalyan Hulsoor Hulsoor Kohinoor Kohinoor Manthala Manthala Mudbi Mudbi Rajeshwar Rajeshwar Bhalki Halbarga Halbarga K.Chincholi K.Chincholi Lakhangaon Lakhangaon Nittur Nittur Saigaon Saigaon Bidar Bagdal Bagdal Bidar-N Bidar Janwada Janwada Kamthana Kamthana Manhalli Manhalli Humnabad Bemalkhed Bemalkhed Chitaguppa Chitaguppa Dubalgundi Dubalgundi Hallikhed (B) Hallikhed (B) Nirna Nirna Kasaba s There are in all 176 Kasaba s which are located in every taluk. The contact person for Kasaba would be the Agriculture Office or the Assistant Agriculture Officer, DoA. Sl. No District Kasaba Address 1 Bagalkote Bagalkote Badami Raitha Samparka Kendra, Krishika Samaja Building, Near APMC Yard, Muskandi Road, Navnagar, Bagalkote District. Raitha Samparka Kendra, Near TAPCMS Premises, Badami, Bagalkote Phone No./ Mobile No VOLUME II DRAFT AGREEMENT Page 159

160 Sl. No District Kasaba Address District. Phone Mobile No. No./ 2 Bangalore(R) 3 Bangalore(U) Bilgi Mudhol Hungund Jamkhandi. Devanahalli. Doddaballapu ra. Hosakote. Nelamangala Bangalore North Anekal Bangalore East Raitha Samparka Kendra, near Taluka Adalitha Bhavana, Behind office, Bilgi, Bagalkote District. Raitha Samparka Kendra, office premises, Mudhol, Bagalkote District. Raitha Samparka Kendra, Opp to court, Bagalkote Road, Hungund, Bagalkote District. Raitha Samparka Kendra, office premises, Jamkhandi, Bagalkote District. Raitha Samparka Kendra, Office Building, NH -7, adjacent to Taluka Panchayath, Opposite to Thasildhar Office, Devanahalli. Raitha Samparka Kendra, Office Compound, "D" Cross, Doddaballapura. Raitha Samparka Kendra, Office Premises, Hoskote. Raitha Samparka Kendra, TAPCMS Building, Behind Private Bustand, Nelamangala. Raita Samparka Kendra, Bangalore North Taluk, Yashodha Nagara, (Opp Jakkur Aerodrum), Near GKVK Hebbal, Bangalore Raitha Samparka Kendra, Office Premises, Maruthi Badavane, Anekal Taluk, Raitha Samparka Kendra, Office Building,Bangalore East Taluk, Bbmp Building, Krishnarajapuram, Santhe Mydhana Bangalore Kaglipura Raitha Samparka Kendra,Kanakapura Main Road, Kaglipura.South Taluk Belgaum Belgaum Raita samparka kendra, Shapur Office Galli, Belgaum Athani Raitha Samparka Kendra, Satti Road, Adjacent to Office, Athani VOLUME II DRAFT AGREEMENT Page 160

161 Sl. No District Kasaba Address Bylahongal Chikkodi Raitha Samparka Kendra, Adjacent to Office, Bhlahongala Raitha Samparka Kendra, Near Market Chikkodi. Phone No./ Mobile No Gokak Raitha Samparka Kendra, Office Building, Gokak Hukkeri Raitha Samparka Kendra, Office Building, Hukkeri Khanapur Raitha Samparka Kendra, Office Building Janbodi Cross, Khanapur Ramdurga Raitha Samparka Kendra, Sureban at post, Ramdurga Bellary 6 Bidar Raibagh Soundatti Bellary Hagaribomma nahalli Hospet Hadagali Kudligi Sandur Sirguppa Bidar Raitha Samparka Kendra, Office Building, Raibagh Raitha Samparka Kendra, Bylahongala Road, Seed Farm Premises, Soundatti Raitha Samparka Kendra, Kasaba, Taluka Office compound, Bellary District. Raita Samparka Kendra, office Building, Hagaribommanahalli Raita Samparka Kendra, office Building, APMC Compound,Hospet Raita Samparka Kendra, office Building, Hadagali Raita Samparka Kendra, office Building, Kudligi Raita Samparka Kendra, office Building, Sandur Raita Samparka Kendra, Taluka Office Compound, Siriguppa Raita Samparka Kendra, (North), Bidar Bidar Bidar Raita Samparka Kendra, Bidar (South), Bidar Basavakalyan Raita Samparka Kendra, office Building, Basavkalyan Bhalki Raita Samparka Kendra, office Building, Bhalki VOLUME II DRAFT AGREEMENT Page 161

162 Sl. No District Kasaba Address 7 Bijapur 8 Chamrajanagar 9 Chickballapur Humnabad Aurad Bijapur Basavana Bagewadi Indi Muddebihal Sindhagi Chamrajnagar Gundlupet Kollegal Yelandur Chikballapur Bagepalli Chintamani Gudibande Gowribidanur Shidlaghatta Raita Samparka Kendra, office Building, humnabad Raita Samparka Kendra, office Building, Aurad Raitha Samparka kendra, Near Gagan Mahal, Soil Conservation Training Centre, Near DC Office, Bijapur District Raita Samparka Kendra, office Building,B. Bagewadi Raita Samparka Kendra, office Building, Indi Raita Samparka Kendra, office Building, Muddebihal Raita Samparka Kendra, office Building, Sindhagi Raitha Samparka kendra, B. Rachaiah Jodi Road, Behind Office, Chamrajnagar Raitha Samparka Kendra, Adjacent to Office, Next to Taluk Office Gundlupet, Chamrajnagar. Raitha Samparka Kendra, Adjacent to Office, Opposite to Taluk Office, Kollegal, Chamrajnagar District. Raitha Samparka Kendra, Balepet, Next to KEB Office Yelandur, Chamrajnagar District. Raitha Samparka Kendra, OFFICE Premises, Behind AC office, Chikballapur Raitha Samparka Kendra, office premises, Bagepalli Raitha Samparka Kendra, office premises, Chintamani Raitha Samparka Kendra, office premises, Gudibande Raitha Samparka Kendra, office premises, Gowribidnur Raitha Samparka Kendra, office premises, Shidlaghatta Phone No./ Mobile No VOLUME II DRAFT AGREEMENT Page 162

163 Sl. No District Kasaba Address 10 Chickmagalur Chikmagalur Koppa Kadur Mudigere Narasimharaja pura Shringeri Raitha Samparka Kendra, TAPCMS Building, Hanumanthappa Circle, Chickmagalur Raitha Samparka Kendra, office Building, Balagudi, Koppa Raitha Samparka Kendra, office Building, Kadur Raitha Samparka Kendra, near Taluka Office, Mudigere, Chikmagalur District Raitha Samparka Kendra, office Building, Narasimharajpura, Chikmagalur District Raitha Samparka Kendra, office Building, Shringeri, Chikmagalur District Phone No./ Mobile No Tarikere Raitha Samparka Kendra, near Taluka Office, Tarikere, Chikmagalur District Chitradurga Chitradurga Raitha samparka kendra, RNC yard, Near APMC, Chitrdurga Challakere Raitha Samparka Kendra, Office Compound, Challakere, Chitradurga District Hiriyur Raitha Samparka Kendra, Office Compound, Challakere Road, Hiriyur Hosdurga Raitha Samparka Kendra, Office Compound, Hosadurga, Chitradurga District Holalkere Raitha Samparka Kendra, Office Compound, Holalkere, Chitradurga Dakshina Kannada Molakalmuru Mangalore Bantwal Belthangadi Raitha Samparka Kendra, B.C. Layout, Molakalmuru, Office Compound, Chitradurga District. Raitha Samparka Kendra, Behind Taluk Panchayat Office, Mangalore D.K. District. Raitha Samparka Kendra, Office Building, Mangalore D.K. District. Raitha Samparka Kendra, Office Building, Opposite, Mangalore D.K. District VOLUME II DRAFT AGREEMENT Page 163

164 Sl. No District Kasaba Address 13 Davanagere 14 Dharwad 15 Gadag Puttur Sulya Davangere Jagalur Harihara Chennagiri Honnali Harapanahalli Dharwad Hubli Kalghatgi Kundagol Navalgund Gadag Mundargi Nargund Ron Raitha Samparka Kendra, Kumbara Co-operative Society Building, Near A.C. Office, Mangalore D.K. District. Raitha Samparka Kendra, Kasaba, Sulya Taluk, Dakshina Kannada District. Raitha samparka kendra, APMC Yard, RMC Road, Davanagere Raitha samparka kendra, Office Building, Jagalur, Davanagere Raitha samparka kendra, Office Building, Harihara, Davanagere Raitha samparka kendra, Office Building, Channagiri, Davanagere Raitha samparka kendra, Office Building, Honnali, Davanagere Raitha samparka kendra, Office Building, Harapanahalli, Davanagere Raitha Samparka Kendra, P.B. Road,Belgaum Road, Dharwad Raitha Samparka Kendra, APMC Premises, Amargola, navnagara, hubli, Dharwad District Raitha Samparka Kendra, Kalaghatagi, Dharwad District. Raitha Samparka Kendra, Kundagol Taluk, Dharwad District. Raitha Samparka Kendra, Morab Taluk Navalgund, Dharwad District. Raitha Samparka Kendra, AO Office, Betageri, APMC Yard, Near SBI Bank, Gadag District Raitha Samparka Kendra, Near APMC, Mundargi, Gadag District Raitha Samparka Kendra, Office Compound, Nargund Taluk, Gadag District Raitha Samparka Kendra, Veerabhadreshwara Temple Compound, Rona, Gadag District Phone No./ Mobile No VOLUME II DRAFT AGREEMENT Page 164

165 Sl. No District Kasaba Address 16 Gulbarga 17 Hassan Shirahatti Gulbarga Afzalpur Aland Chincholi Chittapur Jevargi Sedanm Hassan Alur Arakalgud Arasikere Belur Chennarayapa tna Holenarasipur Sakaleshpur Raitha Samparka Kendra, Office Compound, Shirahatti, Gadag District Raitha Samparka Kendra, Behind Old S.B. Office Gulbarga. Raitha Samparka Kendra, Office compound,near BEO office, Main road, Afzalpur Raitha Samparka Kendra, Office Building,Darga Road, Aland Raitha Samparka Kendra, Office Building, near Seed Farm, Chandapur, Chncholi Raitha Samparka Kendra, Office Building,near Taluk Panchayat Office Chittapur Raitha Samparka Kendra, Office Building, Bangalore Road, Jeevargi Raitha Samparka Kendra, Office Building,near Taluk Panchayat Offic e, Main Road, SEDAM Raitha Samparka Kendra, Santepet, opp to municipal office, Hassan District. Raitha Samparka Kendra, TAPCMS Ground floor B.G. Road, Alur, Hassan District. Raitha Samparka Kendra, DATC Hall, Fort Road, Arakalgud, Hassan District. Raitha Samparka Kendra, Railway Station Road, Arasikere, Hassan District. Raitha Samparka Kendra, Temple Road, Belur, Hassan District. Raitha Samparka Kendra, Jwala Mala Cable Opposite, Agrahara Street, Channarayapatna, Hassan District. Raitha Samparka Kendra, Office Building Mysore Road, Holenarasipur, Hassan District. Raitha Samparka Kendra, Office Building, B.M. Road, Sakaleshpur, Hassan District. Phone No./ Mobile No VOLUME II DRAFT AGREEMENT Page 165

166 Sl. No 18 Haveri District Kasaba Address 19 Kodagu 20 Kolar 21 Koppal Haveri Ranebennur Hirekerur Savanur Shiggaon Hangal Byadgi Madikeri Somavarpet Virajpet Kolar Bangarpet Malur Mulbagal Srinivaspur Koppal Raitha Samparka Kendra, Near Maghavi Petrol Bunk, Behind Office Haveri District. Raitha Samparka Kendra, Bambu Bajar, P.B. Road, Ranebennur Taluk, Haveri District. Raitha Samparka Kendra, Hirekerur Taluk, Haveri District. Raitha Samparka Kendra, Karadagi Road, Savanur Taluk, Haveri District. Raitha Samparka Kendra, Near Shiggoan Bus Stand, Shiggoan, Haveri District. Raitha Samparka Kendra, Near Taluk Panchayat, Hangal Taluk, Haveri District. Raitha Samparka Kendra, Near APMC, Byadgi, Haveri District. Raitha Samparka Kendra, New Extension Road, Race Course Road, Madikeri Raita Samparka Kendra, Office Building, Somavarpet, Kodagu District. Raita Samparka Kendra, Office Building, Virajpet, Kodagu District Raitha Samparka Kendra, D.C. Office Hall, Kolar District Raitha Samparka Kendra, Kasaba, Vivekanandanagara, Bangarpet, Kolar District. Raitha Samparka Kendra, Office Building, Behind Taluk Office, Malur, Kolar District. Raitha Samparka Kendra, Office Building, Tyagaraja Colony, Mulbagal, Kolar District. Raitha Samparka Kendra, Office Building, Srinivaspur, Kolar District. Raitha Samparka Kendra, District Administrative Building, Office Compound, Hospet Road, Koppal District. Phone No./ Mobile No VOLUME II DRAFT AGREEMENT Page 166

167 Sl. No District Kasaba Address 22 Mandya 23 Mysore 24 Raichur Gangavathi Yelburga Kushtagi Mandya K R Pet Maddur Malavalli Nagamangala Pandavapura Srirangapatna Mysore Heggada Devana Kote Hunsur K.R. Nagar Nanjangud Periyapatna T. Narasipura Raichur Raith Samparka Kendra, Office Compound Gangavathi Taluk, Koppal District. Raitha Samparka Kendra, Office Compound, Yelburga, Koppal District. Raitha Samparka Kendra, Office Compound, Kushtagi Taluk, Koppal District. Raitha Samparka Kendra, Kasaba, RAPCMS Building, Mandya District. Raitha Samparka Kendra, Kasaba, K.R. Pet, Mandya District. Raitha Samparka Kendra, Kasaba, Maddur Taluk, Mandya District. Raitha Samparka Kendra, Kasaba, Malavalli Taluk, Mandya District. Raitha Samparka Kendra, Kasaba, Nagamangala, Mandya District. Raitha Samparka Kendra, Kasaba, Pandavapura, Mandya District. Raitha Samparka Kendra, Kasaba, Srirangapatna Taluk, Mandya District. Raitha Samparka Kendra, Palace Building/Public Office building, Next to Office Mysore District Raitha Samparka Kendra, Office Compound, H.D.Kote, Mysore Raitha Samparka Kendra, Office Compound, Hunsur, Mysore District Raitha Samparka Kendra, Office Compound, K.R. Nagar, Mysore District. Raitha Samparka Kendra, Office Compound, Nanjangud Taluk, Mysore District. Raitha Samparka Kendra, Office Compound, Periyapatna, Mysore District. Raitha Samparka Kendra, Office Compound, T.Narasipura, Mysore District. Raitha Samparka Kendra, Kasaba Hobli, Near Court Complex, JDA Office Building, Raichur District. Phone No./ Mobile No VOLUME II DRAFT AGREEMENT Page 167

168 Sl. No District Kasaba Address 25 Ramanagar 26 Shimoga Devdurg Lingasugur Manvi Sindanur Ramnagra Channapatna Kanakapura Magadi Shimoga-I Shimoga II Bhadravathi Hosanagara Sagar Shikaripur Soraba Tirthahalli Raitha Samparka Kendra, Near Gowram Pet I.B, Devadurga, Raichur District Raitha Samparka Kendra, Near Lingasagur Clock block, Lingasaguru, Raichur District. Raitha Samparka Kendra, Near APMC Yard, Manvi, Raichur District Raitha Samparka Kendra, Opposite Housing Board Colony, Near Seeds Corporation, Sindhanur, Raichur District. Raitha Samparka Kendra, Behind Mini Vidhana Soudha, Aijuru, Ramanagar District. Raitha Samparka Kendra, Office Building, Near Tahasheeldar Office, Channapatna Taluk, Ramnagar District. Raitha Samparka Kendra, Office Compound, Near Kanaka nagar, Kanakapura Taluk, Ramnagar District. Raitha Samparka Kendra, Office Compound, Magadi Taluk, Ramanagara District. Raitha Samparka Kendra, O.T.Road, JDA Compound, Shimoga District Raitha Samparka Kendra, O.T.Road, JDA Compound, Shimoga District Raitha Samparka Kendra, Office Compound, Bhadravathi Taluk, Shimoga District. Raitha Samparka Kendra, Office Compound, Hosanagara Taluk, Shimoga District. Raitha Samparka Kendra, Office Compound, Sagar Taluk, Shimoga District. Raitha Samparka Kendra, Office Compound, Shikaripur Taluk, Shimoga District. Raitha Samparka Kendra, Office Compound, Soraba Taluk, Shimoga District. Raitha Samparka Kendra, Office Compound, Tirthahalli Taluk, Shimoga District. Phone No./ Mobile No VOLUME II DRAFT AGREEMENT Page 168

169 Sl. No District Kasaba Address 27 Tumkur 28 Udupi 29 Uttarakannada Tumkur Chikkanayaka nahalli Gubbi Koratagere Kunigal Madhugiri Pavagada Sira Tiptur Turuvekere Udupi Karkala Kundapura Karwar Ankola Bhatkal Siddapur Haliyal Honnavar Raitha Samparka Kendra, Near Court Compound, Kasaba Hobli, Tumkur District. Raitha Samparka Kendra, Kasaba, Chickanayakanahalli, Tumkur District. Raitha Samparka Kendra, Kasaba, Gubbi, Tumkur District. Raitha Samparka Kendra, Kasaba, Koratagere, Tumkur District. Raitha Samparka Kendra, Kasaba, Kunigal, Tumkur District. Raitha Samparka Kendra, Kasaba, Madhugiri, Tumkur District. C/o office, Raitha Samparka Kendra, Kasaba, Pavagada, Tumkur District. Raitha Samparka Kendra, Kasaba, Sira, Tumkur District. Raitha Samparka Kendra, Kasaba, Tiptur, Tumkur District. Raitha Samparka Kendra, Kasaba, Turuvekere, Tumkur District. Raitha Samparka Kendra, Malpe Beach Road, Udupi District. Raitha Samparka Kendra, Opposite Taluk Office, Near Office, Karkala, Udupi District. Raitha Samparka Kendra, Opposite Pravasi Mandira Kundapur Taluk, Udupi District Raita Samparka Kendra, Bada, Behind JDA Office, Karwara, Uttarakannada District. Raita Samparka Kendra, Office Building, Ankola, Uttarakannada District. Raita Samparka Kendra, Susagadi, Bhatkal Taluk, Uttara Kannada District. Raita Samparka Kendra,Kondli, Siddapura, Uttarakannada District. Raita Samparka Kendra, Office Building, Haliyal. Uttarakannada District. Raita Samparka Kendra, Office Building, Honnavar, Uttarakannada Phone No./ Mobile No VOLUME II DRAFT AGREEMENT Page 169

170 Sl. No District Kasaba Address District. Phone Mobile No. No./ 30 Yadgir Joida Kumta Mundgod Sirsi Yellapur Yadgir Shahpur Surpur Raita Samparka Kendra, Office Building, Joida, Uttarakannada District. Raita Samparka Kendra, Office Building, Kumta, Uttarakannada District. Raita Samparka Kendra, Office Building, Mundagod, Uttarakannada District. Raita Samparka Kendra, Office Building, Sirsi, Uttarakannada District. Raita Samparka Kendra, Office Building, Yellapur, Uttarakannada District. Raitha Samparka Kendra, Premises, Yadgir Raitha Samparka Kendra, Premises, yadgir Road, Shahpur Raitha Samparka Kendra, Police stationr Road, Surpur Taluk offices There are in all 176 Taluk offices and the contact person for Taluk office would be the Assistant Director, DoA. Sl. No Taluk office Address Bagalkote Badami Bilgi Mudhol Hungund Jamkhandi Devanahalli Assistant Director of Agriculture, roop land, vidyagiri, near vijaya karnataka press, Bagalkote Assistant Director of Agriculture,Near TAPCMS Premises, Badami, Bagalkote District Assistant Director of Agriculture, near Taluka Adalitha Bhavana, Bilgi, Bagalkote District. Assistant Director of Agriculture,Mudhol, Bagalkot District Assistant Director of Agriculture, Hungund, Bagalkot District Assistant Director of Agriculture, Jamkhandi, Bagalkot District Office of the Assistant Director of Agriculture, NH -7, adjacent to Taluka Panchayath, Opposite to Phone No./ Mobile No , , , , , , / VOLUME II DRAFT AGREEMENT Page 170

171 Sl. No Taluk office Address Doddaballapura Hosakote Nelamangala Bangalore North Anekal Bangalore East Bangalore South Belgavi Athani Bylahongal Chikkodi Gokak Hukkeri Khanapur Ramdurg 23., Raibagh Thasildhar Office, Devanahalli. Office of the Assistant Director of Agriculture, Near DYSP Police Department, "D" Cross, Doddaballapura. Office of the Assistant Director of Agriculture, Sulibele Main Road, Near Channabyregowda stadium, Hosakote. Office of the Assistant Director of Agriculture, Lohith nagar, Nelamangala. Office of Assistant Director of Agriculture Bangalore North Taluk, Yashodha Nagara, (Opp Jakkur Aerodrum), Near Gkvk Hebbal, Bangalore Office of Assistant Director Of Agriculture Saraswati Vidya Mandir School, Maruthi Badavane, Anekal Taluk, Office of Assistant Director Of Agriculture Bangalore East Taluk, Bbmp Building, Krishnarajapuram, Santhe Mydhana Bangalore Office of Assistant Director Of Agriculture Bangalore South Taluk, S.Kariyappa Road, Kanakapura Main Road, Krishi Sankeerna, Banashankari, Bangalore-70. Assistant Director of Agriculture, Kacheri Galli,Shahapur, Belgavi. Assistant Director of Agriculture, Satti Road, Athani Assistant Director of Agriculture, Main Road, Near BEO office, Bailhongal. Assistant Director of Agriculture, Indira nagar, Chikkodi. Assistant Director of Agriculture, Ashraya Extn, Back side of KPTCL office, Gokak. Assistant Director of Agriculture, Belgavi Road, Hukkeri. Assistant Director of Agriculture, Jamboti cross,khanapur. Assistant Director of Agriculture, Bembalagi Collage Campas, near Court, Ramdurg. Assistant Director of Agriculture, Station Road, Raibag. Phone No./ Mobile No / / / VOLUME II DRAFT AGREEMENT Page 171

172 Sl. No Taluk office Address Phone No./ Mobile No. 24., Soundatti Assistant Director of Agriculture, Darwar Road,Soundatti Bellary Assistant Director of Agriculture, Bellary Taluk, , Bellary District , Assistant Director of Agriculture, H B halli Taluk, , Hagaribommanahalli Bellary District Assistant Director of Agriculture, Hospet Taluk, , Hospet Bellary District Assistant Director of Agriculture, Hadagali Taluk, , Hadagali Bellary District Assistant Director of Agriculture, Kudligi Taluk, , Kudligi Bellary District Assistant Director of Agriculture, Sandur Taluk, , Sandur Bellary District Assistant Director of Agriculture, Sirguppa Taluk, , Sirguppa Bellary District Assistant Director of Agriculture, Bidar Bidar Assistant Director of Agriculture, B.kalyan District Basavakalyan Bidar Assistant Director of Agriculture, Bhalki District Bhalki Bidar Assistant Director of Agriculture, Humnabad Humnabad District Bidar Assistant Director of Agriculture, Aurad District Aurad Bidar Assistant Directorof Agriculture, DC Office Bijapur Building, Bijapur Assistant Directorof Agriculture, Basavana Basavana Bagewadi Bagewadi, Bijapur District Assistant Directorof Agriculture, Indi, Bijapur Indi District Assistant Directorof Agriculture,Muncipalti Building , Muddebihal Opposite, Muddebihal, Bijapur District Assistant Directorof Agriculture, Almel Road, Sindhagi Sindhagi, Bijapur District Assistant Dircector Agriculture, Chamarajanagar Chamarajanagara Assistant Dircector Agriculture, Gundlupet Gundlupet , Kollegal Assistant Dircector Agriculture, Kollegal , Yelandur Assistant Dircector Agriculture, Yelandur VOLUME II DRAFT AGREEMENT Page 172

173 Sl. No Taluk office Address Phone No./ Mobile No O/o Assistant Director of Agriculture, Behind Chikkaballapur A.C.Office, Chikkaballapura O/o Assistant Director of Agriculture, Goolur Bagepalli Road, Bagepalli O/o Assistant Director of Agriculture,Anjani Chintamani Extension, Tankbund Road, Chintamani O/o Assistant Director of Agriculture, Near I.B., Gudibande Gudibande O/o Assistant Director of Agriculture,Taluk Panchayet Office,Compound, Gowribidnur- Gowribidanur O/o Assistant Director of Agriculture c/o Anwarsab Building, behind Town Police station, Shidlaghatta Sidlaghatta Assistant Dircector Agriculture, Chikmagalur Chikmagalur Assistant Dircector Agriculture, Koppa Koppa Assistant Dircector Agriculture, Kadur Kadur Assistant Dircector Agriculture, Mudigere Mudigere Assistant Dircector Agriculture, Narasimharajapura Narasimharajapura Assistant Dircector Agriculture, Shringeri Shringeri Assistant Dircector Agriculture, Tarikere Tarikere Assistant Director of Agriculture Office, , Chitradurga APMC Yard, Chitrdurga Assistant Diretor of Agriculture, Challakere, , Challakere Chitradurga Assistant Director of Agriculture, Hiriyur , Hiriyur Chitradurga Assistant Director of Agriculture, Hosadurga, , Hosdurga Chitradurga District Assistant Director of Agriculture, Holalkere, , Holalkere Chitradurga District Assistant Director of Agriculture, Molakalmuru, , Molakalmuru Chitradurga District P.W.D.Building, IInd Floor, Opp.Nehru Maidan, Mangalore Mangalore D.K.District. 66. B.C.Road, Bantwal Taluk, VOLUME II DRAFT AGREEMENT Page 173

174 Sl. No Taluk office Address Phone No./ Mobile No. Bantwal D.K.District Belthangady Taluk, D.K.District. Belthangadi Darbe, Puttur Taluk, D.K.District. Puttur Raitha Samparka Kendra, Sullia Taluk, Sulya D.K.District Assistant Director of Agriculture Office, APMC , Davanagere yard, Davanagere Assistant Director of Agriculture Office,Jagaluru, , Jagalur Davanagere (Dt) Assistant Director of Agriculture Office,Harihara, , Harihara Davanagere (Dt) Assistant Director of Agriculture , Chennagiri Office,Channnagiri, Davanagere (Dt) Assistant Director of Agriculture Office,Honnali, , Honnali Davanagere (Dt) Assistant Director of Agriculture , Harapanahalli Office,Harapanahalli, Davanagere (Dt) Ada Assistant Director of Agriculture Belgaum Road, , Dharwad Gtc Compound, Dharwad , Assistant Director of Agriculture, Navnagar, Hubli. Hubli Assistant Director of Agriculture, Kalghatagi, , Kalghatgi Dharwad District Assistant Director of Agriculture, APMR Compound, Kundgol Near Railway Station, Kundagol Assistant Director of Agriculture, Near , Tahasheeldar Office, Navalgund, Dharwad Navalgund District Assistant Director of Agriculture, Gadag Gadag Assistant Director of Agriculture, Mundargi Mundargi Assistant Director of Agriculture, Nargund Nargund Assistant Director of Agriculture, Ron Ron Assistant Director of Agriculture, Shirahatti Shirahatti Assistant Director of Agriculture, Gulbarga / Gulbarga Assistant Director of Agriculture, Afzalpur / Afzalpur Aland Assistant Director of Agriculture, Aland / VOLUME II DRAFT AGREEMENT Page 174

175 Sl. No Taluk office Address Chincholi Chittapur Jevargi Sedam Hassan Alur Arakalgud Arasikere Belur Chennarayapatna Holenarasipur Sakaleshpur Haveri Ranebennur Hirekerur Savanur Shiggaon Hangal Byadgi Madikeri Somvarpet Virajpet Assistant Director of Agriculture, near Mini Vidhana Soudha, Chandapur, Chincholi Assistant Director of Agriculture, near Taluk Panchayat Office Chittapur Samad Patel, Assistant Director of Agriculture Bangalore Road, Jewargi Assistant Director of Agriculture, near Taluk Panchayat Offic e, Main Road, Sedam Assistant Director of Agriculture Santepet, opp to municipal office, Hassan Assistant Director of Agriculture Alur Assistant Director of Agriculture Arkalgudu Assistant Director of Agriculture, Railway Station Road, Arsikere Assistant Director of Agriculture Belur Assistant Director of Agriculture Chennarayapatna, Hassan District Assistant Director of Agriculture Holenarasipura Assistant Director of Agriculture Sakaleshpur Assistant Director of Agriculture, Haveri Assistant Director of Agriculture, Ranebennur Assistant Director of Agriculture, Hirekerur Assistant Director of Agriculture, Savanur Assistant Director of Agriculture, Shiggoan Assistant Director of Agriculture, Hangal Assistant Director of Agriculture, Byadgi Assistant Director of Agriculture, New Extension Road, Race Course Road, Madikeri Assistant Director of Agriculture, Somwarpet, Kodagu District. Assistant Director of Agriculture, Virajpet, Kodagu District. Phone No./ Mobile No / / / / , / / VOLUME II DRAFT AGREEMENT Page 175

176 Sl. No Taluk office Address Kolar Bangarpet Malur Mulbagal Srinivaspur Koppal Gangavathi Yelburga Kushtagi Mandya KR Pet Maddur Malavalli Nagamangala Pandavapura Srirangapatna Mysore Heggadadevanakote Hunsur K.R. Nagar Nanjangud Periyapatna T. Narasipura Assistant Director of Agriculture, D.C. Office Premises, Kolar District Assistant Director of Agriculture, Veeranna Complex, Bajar Street, Bangarpet, Kolar District. Assistant Director of Agriculture, Behind Taluk Office, Malur Taluk, Kolar District. Assistant Director of Agriculture, Tyagaraja Colony, Mulbagal, Kolar District Assistant Director of Agriculture, Srinivasapur Taluk, Kolar District. Assistant Director of Agriculture Koppal District, Koppal. Assistant Director of Agriculture Gangavathi Taluk, Koppal District, Assistant Director of Agriculture, Yelburga, Koppal District. Assistant Director of Agriculture, Kuhtagi Koppal District. Assistant Director of Agriculture Near P.E.S. Law College, Mandya. Assistant Director of Agriculture K.R.Pete. Assistant Director of Agriculture Bangalore- Mysore Main Road, Maddur. Assistant Director of Agriculture Malavalli. Assistant Director of Agriculture Narasegowda Building, Nagamagala. Assistant Director of Agriculture Panadavapura. Assistant Director of Agriculture Srirangapatna. O/o the Assistant Director of Agriculture, Public Office building, Mysore O/o the Assistant Director of Agriculture, H.D.Kote O/o the Assistant Director of Agriculture, Hunsur O/o the Assistant Director of Agriculture, K.R.Nagar O/o the Assistant Director of Agriculture, Nanjangud O/o the Assistant Director of Agriculture, Periyapatna O/o the Assistant Director of Agriculture, T.Narasipura Phone No./ Mobile No , , , , , , , , VOLUME II DRAFT AGREEMENT Page 176

177 Sl. No Taluk office Address Raichur Devdurg Lingasugur Manvi Sindanur Ramanagara Channapatna Kanakapura Magadi Shimoga Assistant Director of Agriculture, Hyderabad Road, Raichur Assistant Director of Agriculture, Devdurga, Raichur District Assistant Director of Agriculture, Lingsugur Assistant Director of Agriculture, Manvi, Raichur District Assistant Director of Agriculture, Sindanur, Raichur District Office of, Ramanagara Taluk, Ramanagara Dist. Office of, Channapattana Taluk, Ramanagara Dist. Office of, Kanakapura Taluk, Ramanagara Dist. Office of, Magadi Taluk, Ramanagara Dist. O/o.Assistant Director of Agriculture, Joint Director of Agriculture Office Compound, O.T.Road,Shimoga O/o.Assistant Director of Agriculture, Tarikere Road, Bhadravathi O/o.Assistant Director of Agriculture, Marigudda,Hosanagar O/o.Assistant Director of Agriculture, Gandhi Nagar, Sagar Phone No./ Mobile No , , , , Bhadravathi Hosanagara Sagar O/o.Assistant Director of Agriculture, Shikaripur Shikaripur O/o.Assistant Director of Agriculture, Soraba Soraba O/o.Assistant Director of Agriculture, Tirthahalli Soppugudde, Thirthahalli Assistant Director of Agriculture, Tumkur Tumkur Assistant Director of Agriculture, Chikkanayakanahalli Chikkanayakanahalli Assistant Director of Agriculture, Gubbi Gubbi Assistant Director of Agriculture, Koratagere Koratagere Assistant Director of Agriculture, Kunigal Kunigal Assistant Director of Agriculture, Madhugiri Madhugiri Assistant Director of Agriculture, Opp to APMC VOLUME II DRAFT AGREEMENT Page 177

178 Sl. No Taluk office Address Phone No./ Mobile No. Pavagada Yard, Bellary Road, Pavagada Assistant Director of Agriculture, Sira Sira Assistant Director of Agriculture, Tiptur Tiptur Assistant Director of Agriculture, Turuvekere Turuvekere O/o Joint Director of Agriculture, Adi Udupi, , Udupi Malpe Beach Road, Udupi , O/o Assistant Director of Agriculture, Karkala Karkala , O/o Assistant Director of Agriculture, Kundapura Kundapura Assistant Director of Agriculture, Second floor, Karwar M G Road, Karwar Assistant Director of Agriculture, Ankola, NH-17, Ankola Ankola Assistant Director of Agriculture, Bhatkal,Sagar Bhatkal Road,Susgadi Bhatkal Assistant Director of Agriculture, Siddapur,Main Siddapur Road, Siddapur Assistant Director of Agriculture, Haliyal Haliyal,Guttigeri,Haliyal Assistant Director of Agriculture, Honnavar Main Honnavar Road, Honnavar Assistant Director of Agriculture, Joida,Opp Joida KSRTC Bus stand Joida Assistant Director of Agriculture, Kumta, Hegde Kumta Road, Kumta Assistant Director of Agriculture, Mundagod, Mundgod Bankapur Road, Mundagod Assistant Director of Agriculture, Sirsi, Near Sirsi Raghavendra Math, Sirsi Assistant Director of Agriculture, Yellapur, Yellapur R.B.Main Road, Yellapur Assistant Director of Agriculture, Adjacent to Yadgir Executive Officer of Taluk Panchayat, Yadgir Assistant Director of Agriculture, Yadgir Road, , Shahapur SHAHPUR Assistant Director of Agriculture, Thasil Road, Surapur SURPUR District JDA offices VOLUME II DRAFT AGREEMENT Page 178

179 There are in all 30 District JDA offices and the contct person for every JDA office is the Joint Director, DoA. Sl. No District JDA office Contact Person and Address Phone No./ Mobile No. 1. JDA Joint Director of Agriculture(JDA), Navanagar, Bagalkote APMC Cross,Bagalkot Dist. Bagalkot; Office of the Joint Director of Agriculture, Bangalore / JDA Rural District, Agriculture Complex, Kanakapura Bangalore(R) Road, Banashankar, Bangalore , JDA Joint Director Agriculture, 3rd floor, Krishi Sankeerna, Bangalore(U) Kanakapura Rd, Banashankari, Bangalore JDA Joint Director of Agriculture, Office Shivajinagar, Belgaum Belgavi JDA , Joint Director of Agriculture, Bellary District Bellary JDA Joint Director of Agriculture, Behind D.C.'s office Bidar Bidar , JDA Joint Directorof Agriculture, DC Office Building, , Bijapur Bijapur JDA Joint Director of Agriculture, Chamarajanagar Chamrajanagara JDA Joint Director of Agriculture, Chickballapur District Chickballapur JDA Joint Director of Agriculture Office,: Chikmagalur Chickmagalur JDA Joint Director of Agriculture Office, APMC yard, , Chitradurga Chitrdurga P.W.D.Building, Ist Floor, JDA Opp.Nehru Maidan, Mangalore Dakshina Kannada D.K.District JDA Joint Director of Agriculture Office, Agriculture Dept , Davanagere Compound, APMC yard, Davanagere / JDA Joint Director of Agriculture, DATC/GTC Compound, , Dharwad Belgaum Road, Dharwad District JDA Joint Director of Agriculture, Gadag Gadag JDA Joint Director of Agriculture, near Old Hospital, Near Gulbarga Jagath Circle, Sedam Road, Gulburga JDA Joint Director of Agriculture, Santepet,opp to , Hassan municipal office Hassan JDA Joint Director of Agiculture, Haveri Haveri JDA , Joint Director of Agriculture, Fort Premises, Madikeri Kodagu JDA Joint Director of Agriculture, D.C. Office Compound, VOLUME II DRAFT AGREEMENT Page 179

180 Sl. No District JDA office Contact Person and Address Laboratories Phone No./ Mobile No. Kolar Kolar District JDA Joint Director of Agriculture Koppal Koppal District, Koppal JDA Joint Director of Agriculture , Mandya D.C. Office Building, Mandya JDA O/o the Joint Director of Agriculture, Public Office Mysore building, Mysore JDA Joint Director of Agriculture, Court Road, Near /226021, Raichur Basaveshwara Circle, Raichur District JDA Office of JDA, Ananda Complex, Near KSRTC Bus Ramanagar stop. Ramanagara JDA / Joint Director of Agriculture, O.T.Road, Shimoga Shimoga JDA Tumkur JDA Udupi JDA Uttarakannada JDA Yadgir Joint Director of Agriculture Office, Near Chruch Circle, Tumkur O/o Joint Director of Agriculture, Adi Udupi, Malpe Beach Road, Udupi Joint Director of Agriculture, First floor, M G Road, Karwar Joint Director of Agriculture, APMC Yard, Staff Quarters, Basaveshwar gunj, Yadgir , , / DoA has different types of Laboratories located across the State and they serve various specific purposes such as soil health centers, fertilizer control laboratories, State pesticide testing laboratories, seed testing laboratories, bio-control laboratories and the rhizobium laboratories. There are in all 48 Laboratories and the locations of those are given below Soil Health Laboratories There are in all 22 soil health laboratories of DoA and the location details of the same are set out below. Sl Address No Contact Numbers 1 DDA, Soil Health Centre, Sheshadri Rd, Bangalore Agriculture Officer, Soil Health Centre, Sheshadri Rd,Bangalore Agriculture Officer, Soil Health Centre, Near D.C office, Kolar Agriculture Officer, Soil Health Centre, Near District Court, Tumkur VOLUME II DRAFT AGREEMENT Page 180

181 Sl Address No Contact Numbers 5 Agriculture Officer, Soil Health Centre, Near D.C office, Mandya Agriculture Officer, Soil Health Centre, Koodige, Kodagu District Agriculture Officer, Soil Health Centre, Nanjanagude, Mysore Agriculture Officer, Soil Health Centre, Sante pet, Hassana Agriculture Officer, Soil Health Center, Old Thirthahalli Rd, Shimoga Agriculture Officer, Soil Health Centre, Gokak, Belgaum Agriculture Officer, Soil Health Centre, Kotnur, Gulbarga Agriculture Officer, Soil Health Centre, Bhalkhi, Bidar district Agriculture Officer, Soil Health Centre, Joint Director of Agriculture compound, Chikkamagalore 14 Agriculture Officer, Soil Health Centre, Jilla Panchayath compound, Dakshina Kannada District. 15 Agriculture Officer, Soil Health Centre, Sirsi, Uttara Kannada Agriculture Officer, Soil Health Centre, RMC Yard, Davangere Agriculture Officer, Soil Health Centre, APMC Yard, Gadag Agriculture Officer, Soil Health Centre, Krishi sankirna, Raichur Agriculture Officer, Soil Health Centre, APMC Yard, Bellary Agriculture Officer, Soil Health Centre, Jamkhandi, Bagalkot district Agriculture Officer, Soil Health Centre, Near District Agriculture training centre, Dharwad 22 Agriculture Officer, Soil Health Centre, Vaddarhatti Camp Road, Gangavathi, Koppal Fertilizer Control Laboratories There are in all 7 fertilizer control laboratories of DoA and the location details of the same are set out below. Sl. No Address Contact Numbers 1 The Commissionerate of Agriculture Sheshadri Road, / , Bangalore Extn.128, DATC Compound, Belgaum Road, Dharwad , Vaddrahatti, Gangavathi, Koppal District , Belthangadi, Dakshina Kannada Dist , Fertilizer Control Laboratory, Belgaum , Fertilizer Control Laboratory, Mandya , , , 7 Fertilizer Control Laboratory, Kadajji (Davanagere) , State Pesticide Testing Laboratory There are in all 6 State pesticide testing laboratories of DoA and the location details of the same are set out below. VOLUME II DRAFT AGREEMENT Page 181

182 Sl. No Address Contact Numbers 1 State Pesticide Testing Laboratory, Commisionerate of Agriculture Sheshadri road, Bangalore ext.-140, State Pesticide Testing Laboratory, Agri complex, ii nd floor, Taluk office compound, Bellary , State Pesticide Testing Laboratory, Pb road,datc compound, Dharwad , State Pesticide Testing Laboratory, Kotnur (d), Gulbarga , State Pesticide Testing Laboratory, JDA office building, ot road Shivmogga , State Pesticide Testing Laboratory, Near Soil Testing Laboratory Dc office building, Mandya , Seed testing Laboratories There are in all 4 seed testing laboratories of DoA and the location details of the same are set out below. Sl. No Address Contact Numbers 1 Seed Testing Laboratory, Bellary road, Hebbal, Bangalore , Seed Testing Laboratory, Pune - Bangalore Road/Belgaum road, Dharwad , Seed Testing Laboratory, RMC Yard, Davangere , Seed Testing Laboratory, Vaddarahatti camp cross, opp VRL Office, Gangavathi Taluk, Koppal District , Bio-control Laboratories There are in all 6 bio-control laboratories in DoA and the location details of the same are set out below. Sl. Address No Contact Numbers Parasiticide Laboratory, Bailahongala, Belgaum 1 District / BCL, Rammandir Circle, jeevargi road, near 2 DATC Office, Kotnur (D), Gulbarga District / Parasite Laboratory, next to DC Office, near Sub 3 Registrar Office, Mandya, Mandya District / VOLUME II DRAFT AGREEMENT Page 182

183 Sl. No Address Contact Numbers Parasite Laboratory, Vaddarahatti Campus, DATC Building, Gangavathi, Koppal District / Bio Control Laboratory, Kadajji, Davangere District BCL, office Building, Opp to Pepsi factory, near Agriculture University, Pune - Bangalore Road, DATC Premises, Dharwad District / Rhizobium Laboratories There are 3 rhizobium laboratories of DoA and the location details of the same are set out below. Sl. No Address Contact Numbers 1 Rhizobium Laboratory, Hebbal Agriculture Farm, Bellary road, Behind KSSCA, Hebbal, Bangalore Rhizobium Laboratory, GTC Compound, Belgaum 2 road, Behind Seed Testing Laboratory, Dharwad Rhizobium Laboratory, Kotnur-D, Gulbarga DATC The District Agriculture Training Centres (DATCs) are the offices of the Department of Agriculture meant for imparting the training to the employees/ officers of the Department of Agriculture. There are in all 23 DATCs of Department of Agriculture spread across the State. The location details of the same is set out in the below. Sl. Contact Number Address No. 1 DATC, R.K.Shala,Anekal Taluk, Bangalore Urban Ph , District M# DDA, DATC, Kagathi, Chinthamani Taluk, Ph: , Chikkaballapura District M# DATC. Chikkanahalli, Sira Taluk, Tumkur District , Ph DATC, V.C.Farm, Mandya District , Ph DATC, Horticulture Farm. Rangasamudra, Bannur Hobli, T.Narasipura Taluk, Mysore District M# , Ph VOLUME II DRAFT AGREEMENT Page 183

184 Sl. Contact Number Address No. 6 DATC, Kudige. Kodagu District M# , Ph DATC, Arakalagudu, Hassan District M# , Ph DATC, Lingadahalli. Chikkamagalore District M# , Ph DATC, Belthangadi, Dakshina Kannada District M# , Ph DATC, Babbur, Chithradurga District M# , Ph DATC, Kadajji, Davanagere District M# , Ph DATC, Hallikere, Shimoga District M# , Ph DATC, Kumata, Uttara Kannada District M# , Ph DATC, Dharwad District M# , Ph DATC. Devihosur, Haveri District M# , Ph DATC, Kampli, Hosapet Taluk, Bellary District M# , Ph , 17 DATC, Dhadesugur, Raichur District M# , Ph DATC, Gangavathi, Koppal District M# , Ph DATC, Agricultural Research Station Campus, Hitnahalli Farm, Bijapur District M# , Ph DATC, Bagalakote District M# , Ph DATC, Arabhavi, Gokak Taluk, Belgaum District M# , Ph DATC, Kotnur, Gulbarga District M# , Ph DATC, Aurad, Bidar District M# , Ph The Commissionerate (Head office) The Commissionerate, DoA is located in Bangalore which also houses the head office of DoA, Government of Karnataka. The contact persons at the Commissionerate (Head office) are set out below. Contact details Phone No./ Mobile No. ID Address Commissionerate of Agriculture Department of Agriculture, Sheshadri Road, Bangalore Contact Persons in Computer Section Dr. H.K.Shivakumar, Deputy Director Agriculture (Training) Vasundara Devi N V, AO () Hemavathi M.R,A AO (Computer Section) 1.8. The Secretariat [email protected] [email protected] The Secretariat of DoA is located at the M. S. Building, Ambedkar Veedhi Marg, Bangalore. VOLUME II DRAFT AGREEMENT Page 184

185 SCHEDULE 1A: PROJECT IMPLEMENTATION SCHEDULE Particular Task Responsibility Time period Authority and Service On Appointed Agreement Signing (after bidding process) Provider Date (AD) Furnish Performance Security Service Provider Constitution of Project Monitoring Unit (PMU) Authority Appointment of Dept. Representative Project Monitoring Unit Day 1 from AD Site Handover to Service Provider for Day 1 from AD Installation Project Monitoring Unit INSTALLATION OPERATION AND MAINTENANCE Submission of Installation Plan, Training Plan Service Provider Day 10 from AD Approval of Installation Plan and Training Plan Project Monitoring Unit Day 14 of AD Submission of Implementation Plan Service Provider Day 21from AD Approval of Implementation Plan Project Monitoring Unit Day 35 from AD Audit on delivery of Project Facilities by third party or team constituted by DoA Project Monitoring Unit Within day 60 from AD Installation of Training Infrastructure by Service Provider Service Provider Within day 81 from AD Installation of project facilities by Service Provider Service Provider Within 120 days from AD Audit on installation of Project Facilities by third party Project Monitoring Unit Within day 150 from AD Obtain Training Infrastructure Installation Certificate Service Provider Within day 90 days from AD Obtain Installation Certificate and Within day 150 Completion Certificate Service Provider from AD Scheduled Installation Completion Date (SICD) 120 Days Training and Capacity Building to employees and manpower Service Provider Assistance to Department s Representative Service Provider Supply Consumables Service Provider Preventive Maintenance Service Provider Complaints Redressal Service Provider Repairs / Annual Maintenance Service Provider Downtime / Penalties Service Provider Furnish Reports Service Provider Continuous monitoring and aupervision Project Monitoring Unit Calculation of Damages for Non- Performance Project Monitoring Unit Periodic Payments to be made to Service Provider Authority Throughout the Agreement Period

186 SCHEDULE 1B: PROJECT FACILITIES The Schedule 1B consists of details of the technical specifications of the Project Facilities, the quantity of Project Facilities. 1B.1. Technical specifications of Project Facilities Table 1A: Desktop (PC2 For locations except s) Processor Feature Specifications Latest Generation x86 Dual core processor with 3.20 GHz, 3MB cache or higher Chipset/Mother board Memory OEM mother board supporting above mentioned processor 2*2 GB DDR3 (1333 MHz or higher) & Non ECC Expandable to 8 GB Hard Disk Drive & 500 GB SATA 3.0-Gb/s Hard Drive, 7200 RPM with pre failure alerts. Controller Optical Drive DVD Writer Graphics Intel HD Graphics or AMD or any equivalent graphics integrated to Processor. Ethernet Integrated Gigabit Network Connection 10/100/1000 Bays Slots Minimum 3 PCI Slots : Ports Form Factor Power Supply Monitor Keyboard Mouse Software Antivirus Operating Systems 4 Bays: 2x 5.25 external, 1 x 3.5 external, 1 x 3.5 internal. (6 USB (4 rear + 2 front) + 2 PS/2 ports) or 8 USB ports (4 rear + 4 front), 1 RJ- 45, 1 VGA, 1 Audio in/out. Micro ATX Tower Minimum 250-watt power supply 18.5" LED monitor: PS/2 or USB 104/107 keys mechanical keyboard PS/2 or USB 2 button optical scroll mouse Remote diagnostics, Back Up and Recovery software Nudi 4.0 Kannada Software to be preloaded before delivery Preloaded with 5 years. Microsoft Windows 8 Professional preloaded with recovery media. Preloaded Software Norton or McAfee or etrust or e-scan or Fore front or Trend Micro or PC Tool or Quick heal Antivirus (Latest Version). Security 1. Removable media boot control 2. Serial, Parallel & USB Interface Control 3. Power-On Password 4. Setup Password Compliance & For OEM : ISO 9001 : 2008 Certification For PC : Windows8/7/Linux certification, Energy Star 5.0 For Monitor : TCO 05 Warranty 3 Years Comprehensive on site VOLUME I INSTRUCTIONS TO BIDDERS Page 186

187 Table 1B:Desktop (PC1- For s) Processor Feature Specifications Latest Generation x86 Dual core processor with 3.20 GHz, 3MB cache or higher Chipset/Mother board Memory OEM mother board supporting above mentioned processor 2*2 GB DDR3 (1333 MHz or higher) & Non ECC Expandable to 8 GB Hard Disk Drive & 1 TB SATA 3.0-Gb/s Hard Drive, 7200 RPM with pre failure alerts. Controller Optical Drive DVD Writer Graphics Intel HD Graphics or AMD or any equivalent graphics integrated to Processor. Ethernet Integrated Gigabit Network Connection 10/100/1000 Bays Slots Minimum 3 PCI Slots : Ports Form Factor Power Supply Monitor Keyboard Mouse Software Antivirus Operating Systems 4 Bays: 2x 5.25 external, 1 x 3.5 external, 1 x 3.5 internal. (6 USB (4 rear + 2 front) + 2 PS/2 ports) or 8 USB ports (4 rear + 4 front), 1 RJ- 45, 1 VGA, 1 Audio in/out. Micro ATX Tower Minimum 250-watt power supply 18.5" LED monitor: PS/2 or USB 104/107 keys mechanical keyboard PS/2 or USB 2 button optical scroll mouse Remote diagnostics, Back Up and Recovery software Nudi 4.0 Kannada Software to be preloaded before delivery Preloaded with 5 years. Microsoft Windows 8 Professional preloaded with recovery media. Preloaded Software Norton or McAfee or etrust or e-scan or Fore front or Trend Micro or PC Tool or Quick heal Antivirus (Latest Version). Security 1. Removable media boot control 2. Serial, Parallel & USB Interface Control 3. Power-On Password 4. Setup Password Compliance & For OEM : ISO 9001 : 2008 Certification For PC : Windows8/7/Linux certification, Energy Star 5.0 For Monitor : TCO 05 Warranty 3 Years Comprehensive on site Table 2: Laptop Items Processor Family Minimum technical specification Latest generation X86 Dual Core Processor or higher, 2.5 GHz or higher, 3MB cache, 35W or lower, not more than 1 year Old VOLUME I INSTRUCTIONS TO BIDDERS Page 187

188 Items Minimum technical specification Chipset Compatible chipset HDD 500 GB 7200 rpm SMART SATA II or Higher 4GB Memory DDR3 PC SDRAM 1333 MHz with expandability RAM upto 16GB Maximum Windows bit professional down gradaded to Windows 7 Operating System Professional with all necessary drivers in cd media 14.0-inch diagonal LED-backlit HD (1366 x 768) with 720p HD Display Webcam with dual array microphone Optical Drive DVD+/-RW SuperMulti drive High definition audio, stereo speakers, stereo headphone/line out, stereo microphone in, integrated digital microphone; integrated 720p Speakers webcam Network Card Onboard 10/100/1000 Wireless /b/g/n Bluetooth Bluetooth 4.0, one VGA, One Display Port/HDMI, stereo headphone/line out, stereo microphone in, RJ-45/Ethernet, 2 USB 2.0 and 2 USB 3.0 ports, power I/O Ports connector, Graphics Integrated HD Graphics Battery 6 Cell Li ion Battery with 4Hrs battery back Keyboard and Pointing Device Full-sized spill resistant keyboard, Touch Pad Slots Multi Media card Reader with 4 in one Adapter 65 Watts AC Adapter Security Finger Print reader Other Software Preloaded OEM Preloaded Battery Power Management Software, Certifications EPEAT Gold Certification, Energy Star Compliant, Antivirus Latest version with License Wi-Fi/Wi-max Enabled Warranty 3 Years Comprehensive on site Table 3: Rack Server at the Commissionerate (Head office) Item Minimum technical specification Processor Latest generation X86 processor with minimum 2X6* core, 2.20 Ghz, 12MB cache or higher. Chipset OEM mother board Operating System support Microsoft Windows Server, Red Hat Enterprise Linux (RHEL), SUSE Linux Enterprise Server (SLES), Memory Minimum 2 * 8 GB ECC DDR RAM, Should have 32 DIMM slots or higher for future scalability. Hard Drive 2.5" SAS HDD 6*300 Gb 15 K RPM SAS drives, SAS controller with min 512 MB RAID Cache capable of providing RAID 0,1, 10 and 5 Configurations. Optical Device DVD R/W drive VOLUME I INSTRUCTIONS TO BIDDERS Page 188

189 Item Graphics Card Network Minimum technical specification Integrated Graphics with 64MB SDRAM or higher Multifunction Gigabit Network Adapter (min. 4 ports), including support for TOE, failover and load balancing. I/O Ports 1Serial, 1KBD, 1 Video1 Mouse, at least 2 USB ports, Min. 5 (Five) PCI-e Slots standard. Farm Factor Software Manageability & Manageability Features Redundant Fans Compliance Warranty Any Complaints 2U Rack Mountable OEM to provide its own systems management software. 5 Years Warranty Should be able to provide management features including remote power on/off, reset, log recording, and hardware monitoring functions. Should have Redundant and Hot Pluggable power supplies and fans ACPI 2.0 Compliant, PCIE 2.0 Compliant, Microsoft Logo certifications, USB 2.0 Support. 3 Years Comprehensive on site Same Business Day- Monday to Saturday (10.00 am to 6.00 pm) (which includes Onsite Support, Parts & Labour) *Bidder proposing server with more than 6 cores/processor would be disqualified Table 4: Rack Server at DATCs Item Processor Operating System support SAS Controller Memory Hard Drive Optical Device Network I/O Ports Form Factor Chassis Redundant Fans Minimum technical specification Latest generation X86 processor with minimum 2X4* core, 3.50 Ghz, 15 MB cache or higher. Microsoft Windows Server, Red Hat Enterprise Linux (RHEL), SUSE Linux Enterprise Server (SLES), Oracle Enterprise Linux (OEL), Vmware, Citrix XenServer SAS Controller with min. 512 MB Flash Backed Cache capable of providing RAID 0,1, 10 and 5 Configurations 2 * 8 GB DDR-3Memory scalable to 192 GB, Advanced ECC (multi-bit error protection), Mirroring mode, Lockstep mode 2.5" In SAS HDD bays populated with at least 4* 300 Gb in SAS HDDs DVD drive Quad Port Multifunction Gigabit Server Adapters (Embedded or Slot based) with support for TOE, failover and load balancing. USB 2.0 support With at least 4 total ports: (2) ports up front; (2) ports in back, Two PCI-Express slots, 2URack Mountable Redundant Power Supplies Fully Redundant Hot Plug Fans VOLUME I INSTRUCTIONS TO BIDDERS Page 189

190 Compliance Manageability features Warranty Same Business Day- Monday to Saturday (10.00 am to 6.00 pm) Any Complaints (which includes Onsite Support, Parts & Labour) *Bidder proposing server with more than 4 cores/processor would be disqualified Table 5: Thermal Receipt Printer Memory flash Firmware support which can support Barcode Connectivity Thermal Printer 2 M Flash or higher UPC-A, UPC-E, Code 39, Code 128, (EAN), Codabar, PDF417 USB and Serial Print methods Direct thermal Printing of barcodes, text and graphics. Barcode, Text, Ability to print logo : Resolution Print Width Print speed Media Sensors Microsoft Windows Drivers RS 232 Interface USB Interface Warranty Table 6: 80 Column DMP Specifications ACPI 2.0 Compliant, PCI 2.2 Compliant, WOL Support, Microsoft Logo certifications, USB 2.0 Support 5 years warranty. Should be able to provide management features including remote power on/off, reset, log recording, and hardware monitoring functions. 3 Years Comprehensive on site 203 dpi/8 dots per mm 80mm 230mm/ Sec or higher Jan8 and Jan13 Paper low sensor Microsoft windows drivers i.e Win 7, Windows Vista 32 & 64, xp professional, WEPOS, Embeded POSReady RS 232 connector/ Interface USB Interface 3 Years Comprehensive on site Item Minimum technical specification Print Method Serial Impact Dot Matrix Print Direction Bi-directional Logic Seeking Print Head Type 24 Wire Print Width 80 Column Print Head Life 200 Million Characters # Print Speed Character Pitch (cpi) 12 High Speed Draft (cps) >300 Draft (cps) >270 Letter Quality (cps) >90 VOLUME I INSTRUCTIONS TO BIDDERS Page 190

191 Item Minimum technical specification Dr a ft - ISCII (cps) >100 LQ - ISCII (cps) 50 Standard Ports Warranty Centronics EEE-P1284A Parallel and USB RS 23C Serial/USB 3 Years Comprehensive on site Table 7:136 Column DMP Specifications Item Print Method Print Direction Print Head Type Minimum technical specification Serial Impact Dot Matrix Bi-directional logic seeking 24-Wire Print Width 136 Column Print Head Life 200 Million Characters Print Speed Character Pitch (cpi) 12 High Speed Draft (cps) >360 Draft (cps) >300 Letter Quality (cps) >100 Draft - ISCII (cps) 250 LQ - ISCII (cps) 41 Standard IEEE-P1284A Parallel & USB (Auto interface switching) Electrical Specifications Operating Voltage V AC Mains Frequency Hz Power (Standby) 12W Environmental - Operating Conditions Temperature 5 to 45 C Relative Humidity 10% to 80% Warranty 3 Years Comprehensive on site Table 8: Laser Jet-Black Item Print speed black (normal, A4) Print quality black (best) Print technology Duty cycle (monthly, A4) Standard memory Minimum technical specification 33 PPM +/- 3 PPM Up to 1200 x 1200 dpi (1200 dpi effective output) Laser Up to pages 256 MB VOLUME I INSTRUCTIONS TO BIDDERS Page 191

192 Item Minimum technical specification Processor speed 800 MHz Standard printer languages Host-based printing Standard paper trays 1 Maximum paper trays 1 Paper handling standard/ input 250-sheet input tray Paper handling standard/output 150-sheet Duplex print options Automatic Media sizes supported A4, A5, A6, B5, postcards, envelopes (C5, DL, B5) Custom media sizes Main tray: 147 x 211 to 216 x 356 mm Media types supported Paper (laser, plain, photo, rough, vellum), envelopes, labels, cardstock, transparencies, postcards Standard connectivity Hi speed USB 2.0 port Energy Star Yes First page Out Less than 8.5 seconds Warranty 3 Years Comprehensive on site Table 9: Color LaserJet-A4 Item Print Speed Black Print Speed Color Print Technology Processor Speed Minimum technical specification 33 PPM +/- 3 PPM 33 PPM +/- 3 PPM Laser 800 MHZ Paper Trays 2 Paper Handling-Input Paper Handling-Output Media Sizes Supported 100-sheet multipurpose tray, 500-sheet input tray 250-sheet top output bin A4, A5, B5 (JIS), envelopes (B5, C5, DL) Connectivity Standard 1 embedded 10/100/1000 Base-TX Ethernet, USB 2.0 Duplex print options Standard memory First Page Out Print Language Duty Cycle Warranty Automatic (standard) 1 GB As fast 11 seconds from ready mode PCL 6, PostScript 3, PDF, host based pages per month duty cycle. 3 Years Comprehensive on site Table 10: Ink Jet Printer Features Minimum technical specification VOLUME I INSTRUCTIONS TO BIDDERS Page 192

193 Features Print Speed Black Print Speed Color No. of Print Cartridges Paper Handling-Input Paper Handling-Output Media Sizes Supported Duplex print options Connectivity Standard memory Warranty Minimum technical specification 33 PPM +/- 3 PPM 33 PPM +/- 3 PPM 4 Individual high capacity Inks 150-sheet input tray 100-sheet output tray A3+ (305 x 457 mm), A3 (297 x 420 mm), A4 (210 x 297 mm), A5 (148 x 210 mm), A6 (105 x 148 mm), B4 (250 x 353 mm), B5 (176 x 250 mm), B6 (125 x 176 mm), C4 (229 x 324 mm), C5 (162 x 229 mm), C6 (114 x 162 mm), DL (110 x 220 mm) Manual 1 USB (compatible with USB 2.0 specifications) port; Ethernet card 32MB 3 Years Comprehensive on site Table 11: Color LaserJet Printer-A3 Features Minimum technical specification Print Speed Black Up to 30 PPM Print Speed Color Up to 30 PPM Print Technology In-line colour laser, direct-to-page printing Processor Speed 800 MHz Paper Trays 3 Input 100-sheet multi-purpose input tray, 250-sheet input Paper Handling- tray,500 sheet input tray Paper Handling Output 300-sheet top output bin Media Sizes Supported A3, A4, A5, B4-JIS, B5-JIS 1 high speed USB 2.0,1 Gigabit Ethernet Connectivity 10/100/1000,IPv6,BiDi Duplex print options Manual Standard memory 1 GB First Page out As fast as 10 sec from Ready mode Warranty 3 Years Comprehensive on site Table 12: Web Camera with SDK Item Resolution Interface to Host Formats to be Supported Light Adjustments Minimum technical specification 24 bit Colour, Minimum 480 x 640 pixel USB/Com Port with 3 mt. Cable BMP, JPG, GIFF Auto VOLUME I INSTRUCTIONS TO BIDDERS Page 193

194 Item Minimum technical specification Compatibility Standard Twain Frame Rate 30 QCIFC (176*144) Software S/w for Picture capture Image Sensor Image Sensor 1/4 " Progressive Scan Supported System Warranty Operating Windows XP, Linux, Windows 7 (64 bit) 3 Years Comprehensive on site Table 13- Copier cum Printer cum Scanner Item Configuration GENERAL ARDF Paper capacity 35 sheets Input/Output paper capacity(max) 250 sheets Memory 128 MB Display panel Touch screen Copying speed 22 +/- 2 CPM (A4) Multiple copying Up to 999 copies Resolution 600 x 600 Dpi Zoom % or better Copying size A6 A3 Duplex copying Standard Copying Technology Laser Warm up time 20 seconds or better First copy time 8 seconds or better Reversible Automatic Document feeder with Auto duplex duplex unit PRINTER Print speed 20 +/- 2 PPM (A4) Printer interface Standard USB 2.0,SD Slot Printer Language Standard:PCL5e,PCL6 Host based COPY Resolution 600 x 600DPI Reduction/Enlargement % or better Multi copying (MAX.) Upto 999 Multi copy ( 2in 1, 4in1) Yes Multi copy (sort) Yes Copy features ID Card copy, Electronic sorting, Image rotation, Series copy, Combine copy(4in1) SCANNER Scanning Resolution 600DPI Scanning Format TIFF, JPEG, PDF Scan size A3,A4,A5 Scan to /folder/ USB TWAIN Complaint Yes Scanning speed >=50 SPM VOLUME I INSTRUCTIONS TO BIDDERS Page 194

195 OS Compatibility Warranty Windows 7/8/ vista/linux 3 Years Comprehensive on site Table 14A 1KVA online UPS with 2 Hours Backup Sl Items Specifications No 01 Type Online 02 Capacity 1 KVA 03 Backup time 2hrs 04 Input Frequency 50 Hz. +/- 5% 05 Input Voltage 160 V 270 V 06 Output Voltage 230 V +/- 1% V 07 Output Frequency 50 Hz +/- 0.2 Hz. 08 Input Power Factor > Output Power Factor 0.8 lag to unity PF 10 Waveform Pure Sine Wave 11 Alarm On Battery, Low Battery, UPS Over Load 12 Technology IGBT based PWM technology with isolation transformer 13 Computer interface Software with communication interface for monitoring the health of the UPS. Automatic shutdown under Windows 2000, Windows 98/XP (Prof) & Diagnostics. 14 Battery make Preferred: Panasonic/Southern/YUSA/Exide/CSB/Amarraj/Relicell 15 Battery Type SMF-VRLA 16 Battery AH 17 No.of Batteries 18 DC voltage (input) 19 VAH > 3072 VAH 20 Over Load Capacity 150% for 1 Minute, 125% for 10 Minutes 21 Inverter Efficiency 90% 22 Overall Efficiency 85% 23 Crest Factor 3:5:1 24 Regulation +/- 1% 25 Switching Frequency Above 20 KHz 26 Warranty 3 years on site comprehensive including batteries 27 Protection Automatic discharge protection with self test Features, Over Load, Surge protection, Input fault, Cold start, Low Battery, Battery over charge Output short circuit, Charging Current Circuit Inverter over temperature 28 LCD display Output voltage, Output current, Output frequency, Input Voltage, Battery Voltage 29 Load Test At 100 % load on Resistive load 30 THD < 3% for Linear, < 5% for Non Linear Load VOLUME I INSTRUCTIONS TO BIDDERS Page 195

196 31 Certification ISO 9001:2000 & ETDC /CPRI test report Table 14 B -1KVA online UPS with 6 Hours Backup Items Specifications Type Online Capacity 1 KVA Backup time 6 Hrs Input Frequency 50 Hz. +/- 5% Input Voltage 160 V 270 V Output Voltage 230 V +/- 1% V Output Frequency 50 Hz +/- 0.2 Hz. Input Power Factor > 0.9 Output Power Factor 0.8 lag to unity PF Waveform Pure Sine Wave Alarm On Battery, Low Battery, UPS Over Load Technology IGBT based PWM technology with isolation transformer Computer interface Software with communication interface for monitoring the health of the UPS. Automatic shutdown under Windows 2000, Windows 98/XP (Prof) & Diagnostics. Battery make Preferred: Panasonic/Southern/YUSA/Exide/CSB/Amarraj/Relicell Battery Type SMF-VRLA Battery AH No.of Batteries DC voltage (input) VAH > 7968 VAH Over Load Capacity 150% for 1 Minute, 125% for 10 Minutes Inverter Efficiency 90% Overall Efficiency 85% Crest Factor 3:5:1 Regulation +/- 1% Switching Frequency Above 20 KHz Warranty 3 years on site comprehensive including batteries Protection Automatic discharge protection with self test Features, Over Load, Surge protection, Input fault, Cold start, Low Battery, Battery over charge Output short circuit, Charging Current Circuit Inverter over temperature LCD display Output voltage, Output current, Output frequency, Input Voltage, Battery Voltage Load Test At 100 % load on Resistive load THD < 3% for Linear, < 5% for Non Linear Load Certification ISO 9001:2000 & ETDC /CPRI test report Table 15: 2 KVA online UPS with 4 Hours backup VOLUME I INSTRUCTIONS TO BIDDERS Page 196

197 Items Specifications Type Online Capacity 2 KVA Backup time 4 hrs Input Frequency 50 Hz. +/- 5% Input Voltage 160 V 270 V Output Voltage 230 V +/- 1% V Output Frequency 50 Hz +/- 0.2 Hz. Input Power Factor > 0.9 Output Power Factor 0.8 lag to unity PF Waveform Pure Sine Wave Alarm On Battery, Low Battery, UPS Over Load Technology IGBT based PWM technology with isolation transformer Computer interface Software with communication interface for monitoring the health of the UPS. Automatic shutdown under Windows 2000, Windows 98/XP (Prof) & Diagnostics. Battery make Preferred: Panasonic/Southern/YUSA/Exide/CSB/Amarraj/Relicell Battery Type SMF-VRLA Battery AH No.of Batteries DC voltage (input) VAH > VAH Over Load Capacity 150% for 1 Minute, 125% for 10 Minutes Inverter Efficiency 90% Overall Efficiency 85% Crest Factor 3:5:1 Regulation +/- 1% Switching Frequency Above 20 KHz Warranty 3 years on site comprehensive including batteries Protection Automatic discharge protection with self test Features, Over Load, Surge protection, Input fault, Cold start, Low Battery, Battery over charge Output short circuit, Charging Current Circuit Inverter over temperature LCD display Output voltage, Output current, Output frequency, Input Voltage, Battery Voltage Load Test At 100 % load on Resistive load THD < 3% for Linear, < 5% for Non Linear Load Certification ISO 9001:2000 & ETDC /CPRI test report Table 16: 3 KVA UPS with 4 Hours backup Items Type Capacity Backup time Specifications Online 3 KVA 4 Hour VOLUME I INSTRUCTIONS TO BIDDERS Page 197

198 Input Frequency 50 Hz. +/- 5% Input Voltage 160 V 270 V Output Voltage 230 V +/- 1% V Output Frequency 50 Hz +/- 0.2 Hz. Input Power Factor > 0.9 Output Power Factor 0.8 lag to unity PF Waveform Pure Sine Wave Alarm On Battery, Low Battery, UPS Over Load Technology IGBT based PWM technology with isolation transformer Computer interface Software with communication interface for monitoring the health of the UPS. Automatic shutdown under Windows 2000, Windows 98/XP (Prof) & Diagnostics. Battery make Preferred: Panasonic/Southern/YUSA/Exide/CSB/Amarraj/Relicell Battery Type SMF-VRLA Battery AH No.of Batteries DC voltage (input) VAH > VAH Over Load Capacity 150% for 1 Minute, 125% for 10 Minutes Inverter Efficiency 90% Overall Efficiency 85% Crest Factor 3:1 Regulation +/- 1% Switching Frequency Above 20 KHz Warranty 3 years on site comprehensive including batteries Protection Automatic discharge protection with self test Features, Over Load, Surge protection, Input fault, Cold start, Low Battery, Battery over charge Output short circuit, Charging Current Circuit Inverter over temperature LCD display Output voltage, Output current, Output frequency, Input Voltage, Battery Voltage Load Test At 100 % load on Resistive load THD < 3% for Linear, < 5% for Non Linear Load Certification ISO 9001:2000 & ETDC /CPRI test report Table 17: 3 KVA UPS with 6 Hours backup Items Specifications Type Online Capacity 3 KVA Backup time 4 Hour Input Frequency 50 Hz. +/- 5% Input Voltage 160 V 270 V Output Voltage 230 V +/- 1% V Output Frequency 50 Hz +/- 0.2 Hz. VOLUME I INSTRUCTIONS TO BIDDERS Page 198

199 Input Power Factor > 0.9 Output Power Factor 0.8 lag to unity PF Waveform Pure Sine Wave Alarm On Battery, Low Battery, UPS Over Load Technology IGBT based PWM technology with isolation transformer Computer interface Software with communication interface for monitoring the health of the UPS. Automatic shutdown under Windows 2000, Windows 98/XP (Prof) & Diagnostics. Battery make Preferred: Panasonic/Southern/YUSA/Exide/CSB/Amarraj/Relicell Battery Type SMF-VRLA Battery AH No.of Batteries DC voltage (input) VAH > VAH Over Load Capacity 150% for 1 Minute, 125% for 10 Minutes Inverter Efficiency 90% Overall Efficiency 85% Crest Factor 3:1 Regulation +/- 1% Switching Frequency Above 20 KHz Warranty 3 years on site comprehensive including batteries Protection Automatic discharge protection with self test Features, Over Load, Surge protection, Input fault, Cold start, Low Battery, Battery over charge Output short circuit, Charging Current Circuit Inverter over temperature LCD display Output voltage, Output current, Output frequency, Input Voltage, Battery Voltage Load Test At 100 % load on Resistive load THD < 3% for Linear, < 5% for Non Linear Load Certification ISO 9001:2000 & ETDC /CPRI test report Table 18: 10 KVA UPS with 2 hours backup Items Specifications Type Online Capacity 10 KVA Backup time 2 hrs Input Frequency 50 Hz. +/- 5% Input Voltage 415 V+/- 20% Output Voltage 230 V +/- 1% V Output Frequency 50 Hz +/- 0.2 Hz. Input Power Factor > 0.9 Output Power Factor 0.8 lag to unity PF Waveform Pure Sine Wave VOLUME I INSTRUCTIONS TO BIDDERS Page 199

200 Alarm On Battery, Low Battery, UPS Over Load Technology IGBT based PWM technology with isolation transformer Computer interface Software with communication interface for monitoring the health of the UPS. Automatic shutdown under Windows 2000, Windows 98/XP (Prof)/Windows7 & Diagnostics. Battery make Preferred brands: Southern/Exide/Prime/Racket Battery Type Tubular-C10 rating only. Battery AH No.of Batteries DC voltage (input) VAH > 32000VAH Over Load Capacity 150% for 1 Minute, 125% for 10 Minutes Inverter Efficiency 90% Overall Efficiency 85% Crest Factor 3:5:1 Regulation +/- 1% Switching Frequency Above 20 KHz Warranty 3 years on site comprehensive including batteries Protection Automatic discharge protection with self test Features, Over Load, Surge protection, Input fault, Cold start, Low Battery, Battery over charge Output short circuit, Charging Current Circuit Inverter over temperature LCD display Output voltage, Output current, Output frequency, Input Voltage, Battery Voltage Load Test At 100 % load on Resistive load THD < 3% for Linear, < 5% for Non Linear Load Certification ISO 9001:2000 & ETDC /CPRI test report Table 19: 42 U Rack Minimum technical specification 42U 42 " Deep Server Rack Enclosure w/sides Black 80"H x 24"W x 42 "D Front Door with toughened safety perforation, rear vented steel door Perforated Roof Top Features Four 5.5" x 2" cutouts for cable entry Lockable front & Rear doors and side panels Floor Type Redundant Power Distribution With cable manager, power supply, cooling fans and tray to accommodate all the above servers Table 20: KVM Switch ( For PMU) Minimum technical specification VOLUME I INSTRUCTIONS TO BIDDERS Page 200

201 One number of 18 port IP based KVM switch for centralized monitoring of servers along with 8 cables, converter and connectors for server connectivity. 19 TFT-LCD collapsible flat panel monitor console kit with keyboard and mouse including cables (1U). 1 Local, 2 Remote with necessary user licenses 10/100/1000 Mbps PS2/USB Other Components/ Services Minimum technical specifications 1. Router As per the specifications 2. Connectivity from Taluk/District offices to Karnataka State Data centre The applications from DoA Offices to the Data centre should be over KSWAN on VPN over broad band technology or on MPLS technology as the case maybe. In case required, the department may procure standby connectivity and the network equipment should support auto switchover mode and load sharing mode working. At the Agriculture offices, users should not be required to connect a VPN. The (secure) VPN tunnel should be setup between the router/firewall at the Data centre. The configuration of the router shall be done by the KSWAN Network Operator and the successful should provide complete information about the product coordinate for integration of the router with KSWAN NMS. The day-to-day maintenance of the router is the responsibility of the successful bidder throughout the period of contract. The successful bidder should establish LAN connectivity in the offices and also maintain the same during the entire period of the contract. 4. Connectivity from to Karnataka State Data Centre: The s will be connected to State data centre through VPN over broad band through KSWAN. The successful bidder should establish LAN connectivity and also maintain during the entire period of contract. 4. Active Directory Service Two domain Controller s Primary & Secondary should be configured with integrated DNS service for the project Additional Domain Controller can be recommended if in case required with proper justification All the end user Devices should get authenticated by Active Directory Server End User s should use domain user login & should not have an access to Local Administrator account Technical Executive & DOA IT authority should be aware of Local Bulletin Account Desktop Users should be using Domain users account for accessing any service within the DOA network Technical Specifications of the Networking Components Table 21: Router (For all Locations except s) VOLUME I INSTRUCTIONS TO BIDDERS Page 201

202 Sl. No Router Specifications 1.1 Interface Requirements: * V.35 Serial and 2* G.703 (2 Mbps) Interfaces. 4 * Gigabit Interfaces /optic fibre 1000 Mbps(for LAN & Wireless Inter-VLAN routing for horizontal interfaces).combo interface features. 1.2 Architecture: Should have support for Data, Voice & Video services. Should be chassis based & modular architecture for scalability and should be a single box configuration for ease of management. Rack based Should have IPSEC VPN (3DES/AES) Encryption with Site to Site VPN functionality Should have complete Firewall. Should have enough free slots to accommodate 100 % scalability thereby accommodating future expansion and growth without replacing the router Should have 2Gb RAM & 512MB Flash memory and should be upgradeable The chassis should be 19 rack mountable type. Should be supplied with necessary power cards, data cables, connectors,cd s, manuals, bracket accessories, wire managers and other appropriate accessories. 1.3 Performance: Shall support high performance traffic forwarding with con-current features like Firewall and encryption. Forwarding Capacity shall be a minimum of 170 Kpps (considering 64byte packet size) and should be scalable Shall support variety of interfaces like V.35 Sync Serial (2 Mbps), G Ethernet Interfaces 1Gbps. Shall support DSL connectivity using ADSL, G.SHDSL for Horizontal office connectivity Should have other IP Services like GRE tunneling, ACLs, IPSEC VPNs, Firewalling, NAT services Shall support Voice traffic optimization with features like LFI, crtp 1.4 High Availability Shall support redundant connection to LAN Shall support Redundant Power supply Shall support fast reboot for minimum network downtime Shall support Non-Stop forwarding for fast re-convergence of routing protocols Shall support boot options like booting from TFTP server, Network node and Flash Memory Shall support multiple storage of multiple images and configurations Shall support link aggregation using LACP as per IEEE 802.3ad Shall support VRRP or equivalent 1.5 Protocol Support VOLUME I INSTRUCTIONS TO BIDDERS Page 202

203 Shall support Routing protocols like IS-IS, RIP ver1 & RIP Ver 2, OSPF ver2, OSPF on demand, BGP4 Should have Multicast routing protocols IGMPv1, v2 & v3, PIM-SM (RFC2362) and PIM-DM, Multicast VLAN Registration. The vendor shall undertake their routers for migration from IPv4 to IPv6 as and when govt. wants to migrate to new protocol. The vendor shall show that they have definite plan for migrating their equipments to IPv6 in near future. As and when IPv6 is introduced in the routers it shall have the following features: DHCPv6, IPv6 QoS and IPv6 Multicast support, Bi-Directional PIM, Multicast VPN, RIPng and OSPFv3 for IPv6, IPv6 PIMv2 Sparse Mode and IPv6 PIMv2 Source- Specific Multicast MPLS VPN, MPLS mvpn (Multicast VPN), VRF-Aware Services (NAT, FW, IPsec, Syslog), Carrier Supporting Carrier (CsC), Diffserv Tunnel Modes, MPLS TE (Fast re-route), Diffserv-Aware TE, Inter-AS VPNs) Support for Load balancing Protocol Support unequal cost link load sharing to better utilize the alternate paths Support for TCP Acceleration mechanisms to enhance the TCP performance over the WAN links. The TCP Acceleration mechanisms should be supported over end-toend encrypted tunnels. Configuration Roll Back to recover the mis-configured router to last good configuration 1.6 QoS Features: Shall support the following Classification and Marking: Policy based routing, IP Precedence, DSCP, MPLS exp bits Congestion Management: WRED, Priority queuing Traffic Conditioning: Committed Access Rate/Rate limiting Signalling: RSVP Link efficiency mechanisms: crtp, LFI, MLPPP. Support for class-based crtp and time based policing & queuing Per VLAN QoS. Time Based Shaping and Policing for QoS 1.7 Security Features: Should have GRE Tunnelling & NAT Services Any Office to Any other office, dynamic establishment of VPNs so that the configuration & management of IPSEC VPNs becomes easier. IPSEC VPNs should be able to carry data, voice, video Firewall. Support for large scale any-to-any IPSEC VPNs without any dependency on tunnel limitation MD-5 route authentication for RIP, OSPF and BGP Shall support multi-level of access SNMPv3 authentication, SSHv2 VOLUME I INSTRUCTIONS TO BIDDERS Page 203

204 1.7.8 AAA support using Radius CHAP authentication for P-to-P links DoS prevention through TCP Intercept & DDoS protection IP Access list to limit Telnet and SNMP access to router Multiple privilege level authentications for console and telnet access through Local database or through an external AAA Server. Time based & Dynamic ACLs for controlled forwarding based on time of day for offices Should have features to limit the spread of viruses & worms on the desktops / workstations IEEE 802.1x support for MAC address authentication 1.8 Multi-media support: Shall support Voice capabilities with Voice pass-through Shall support H.323, SIP Voice based QoS 1.9 Debug, alarms & Diagnostics: Support for monitoring of Traffic flows for Network planning and Security purposes Debugging for all Features Display of input and output error statistics on all interfaces Display of Dynamic ARP table Display of physical layer line status signals like DCD, DSR, DTR, RTS, CTS on all serial interfaces Trace-route, Ping and extended Ping Should have extensive support for SLA monitoring for metrics like delay, latency, jitter, packet loss, and MOS Management Shall have support for Web / GUI based management, CLI, Telnet and SNMPv Shall support Secure Shell for secure connectivity Embedded RMON support for four groups history, statistics, alarms and events Should have to support Out of band management through Console and an external modem for remote management IPV The product should have IPV6 Gold certified. Table 22 port switch (for all locations except s) L2 Switch Specifications General Features: The switch should have minimum 24 x 10/100 Fast Ethernet Ports & 2 Gigabit ports for uplink purpose VOLUME I INSTRUCTIONS TO BIDDERS Page 204

205 Performance At least 8 Gbps switching fabric Operating Temperature 00C to 450C Layer-2 Features: IEEE 802.1Q VLAN encapsulation. Upto 255 VLANs should be supported. Support for 4000 VLAN IDs. Support for Automatic Negotiation of Trunking Protocol, to help minimize the configuration & errors. Centralized VLAN Management. Spanning-tree Enhancements for fast convergence IEEE 802.1d, 802.1s,802.1w.802.3ad Spanning-tree root guard feature to prevent other edge switches becoming the root bridge. Local Proxy Address Resolution protocol (ARP) to work in conjunction with Private VLAN Edge to minimize broadcasts and maximize available bandwidth. Network Security Features: IEEE 802.1xto allow dynamic, port-based security, providing user authentication. Port-based ACLs for Layer 2 interfaces to allow application of security policies on individual switch ports. SSHv2 and SNMPv3 to provide network security by encrypting administrator traffic during Telnet and SNMP sessions. RADIUS authentication to enable centralized control of the Switch and restrict unauthorized users from altering the configuration. MAC address notification to allow administrators to be notified of users added to or removed from the network. DHCP snooping to allow administrators to ensure consistent mapping of IP to MAC addresses. This can be used to prevent attacks that attempt to poison the DHCP binding database, and to rate-limit the amount of DHCP traffic that enters a switch port. DHCP Interface Tracker (option 82) feature to augment a host IP address request with the switch port ID. Port security to secure the access to an access or trunk port based on MAC address. Multilevel security on console access to prevent unauthorized users from altering the switch configuration using local database or through an external AAA server. Management: Command line interface (CLI) support for configuration and troubleshooting purpose Layer 2 trace route to ease troubleshooting by identifying the physical path that a packet takes from source to destination. Trivial File transfer protocol (TFTP) to reduce the cost of administering software upgrades by downloading from a centralized location. Network Timing Protocol (NTP) to provide an accurate and consistent timestamp to all intranet switches. SNMP v1, v2c and v3 and Telnet interface support delivers comprehensive in-band management, and a CLI-based management console provides detailed out-of-band management. VOLUME I INSTRUCTIONS TO BIDDERS Page 205

206 Other The product should be IPv6 gold certified by the accredited lab of IPv6 forum The product should be FANLESS design technology compliant to 802.3az Table 23 8 port switch (for s) L2 Switch Specifications General Features: The switch should have minimum 8 x 10/100 Fast Ethernet Ports & 1 Gigabit ports for uplink purpose Performance At least 4 Gbps switching fabric Operating Temperature 00C to 450C Layer-2 Features: IEEE 802.1Q VLAN encapsulation. Upto 255 VLANs should be supported. Support for 4000 VLAN IDs. Support for Automatic Negotiation of Trunking Protocol, to help minimize the configuration & errors. Centralized VLAN Management. Spanning-tree Enhancements for fast convergence IEEE 802.1d, 802.1s,802.1w.802.3ad Spanning-tree root guard feature to prevent other edge switches becoming the root bridge. Local Proxy Address Resolution protocol (ARP) to work in conjunction with Private VLAN Edge to minimize broadcasts and maximize available bandwidth. Network Security Features: IEEE 802.1xto allow dynamic, port-based security, providing user authentication. Port-based ACLs for Layer 2 interfaces to allow application of security policies on individual switch ports. SSHv2 and SNMPv3 to provide network security by encrypting administrator traffic during Telnet and SNMP sessions. RADIUS authentication to enable centralized control of the Switch and restrict unauthorized users from altering the configuration. MAC address notification to allow administrators to be notified of users added to or removed from the network. DHCP snooping to allow administrators to ensure consistent mapping of IP to MAC addresses. This can be used to prevent attacks that attempt to poison the DHCP binding database, and to rate-limit the amount of DHCP traffic that enters a switch port. DHCP Interface Tracker (option 82) feature to augment a host IP address request with the switch port ID. Port security to secure the access to an access or trunk port based on MAC address. Multilevel security on console access to prevent unauthorized users from altering the switch configuration using local database or through an external AAA server. Management: VOLUME I INSTRUCTIONS TO BIDDERS Page 206

207 Command line interface (CLI) support for configuration and troubleshooting purpose Layer 2 trace route to ease troubleshooting by identifying the physical path that a packet takes from source to destination. Trivial File transfer protocol (TFTP) to reduce the cost of administering software upgrades by downloading from a centralized location. Network Timing Protocol (NTP) to provide an accurate and consistent timestamp to all intranet switches. SNMP v1, v2c and v3 and Telnet interface support delivers comprehensive in-band management, and a CLI-based management console provides detailed out-of-band management. Other The product should be IPv6 gold certified by the accredited lab of IPv6 forum The product should be FANLESS design technology compliant to 802.3az Table 24: Provision to monitor network and troubleshooting network Make & Model Offered - (To be filled by the bidder) Basic Requirements Enterprise Management System should provide for end to end performance, availability, fault and event and impact management for all enterprise resources that encompasses the heterogeneous networks, systems, applications and databases present in the system. The Service Management solution namely Service desk (incident and problem mgmt), Change, Asset, Self Service and Service level management should be built on the same platform/code and leverage the same common, shared configuration database with a unified architecture. The same platforms should be used across all modules, requiring no complex integrations to leverage the combined benefits offered by the integrated platform. The service automation solution should be a unified solution supporting provisioning, configuration management and compliance assurance across servers, networks and applications and should support end to end full stack and dynamic server, network and application provisioning. Solution should provide for future scalability of the whole system without major architectural changes. Solution should be open, distributed, and scalable and open to third party integration. Performance Management The solution should provide Agent-based or Agent less Monitoring in a single architecture that will allow an organization to choose the level of management required and deploys the rightsized solution to meet those requirements. The agent and agent less monitor should be able to collect event/fault, performance and capacity data and should not require separate collectors. The solution should reduce manual customization efforts and should speed-up problem identification and resolution of the IT performance anomalies with intelligent events. The solution should accelerate problem isolation through accurate analysis of probable cause through end-to-end correlation. The solution should have the capability to identify probable root cause using a variety of filtering and statistical correlation methods to shift through every metric to determine their relevance to the issue being researched. The solution should possess capabilities that deliver self-learning capabilities to virtually eliminate the ongoing costs of manual threshold, rule, and script maintenance. VOLUME I INSTRUCTIONS TO BIDDERS Page 207

208 The solution should be able to generate dynamic performance baselines and continuously update and refine these normal operational bands by automatically adapting the changes in enterprise infrastructure. The solution should have the capability to minimize manual threshold management, by performing automated dynamic threshold management. The solution should have predictive analytics and intelligence in-built into it so as to detect any anomaly before it could potentially hit the threshold thereby giving enough lead time to users to resolve the issues before the threshold is breached. The solution should carry out automated probable cause analysis by picking up feeds from every infrastructure component being monitored and automating the correlation of these alarms/events to point out the probable cause of an infrastructure error. Solution should carry out probable cause analysis and scoring to reduce the number of alerts generated thereby helping operations to identify the root cause without having to write complex rules for correlation. Solution should carry out auto-diagnosis on occurrence of an type of event and should provide the ability to extend this based on users knowledge. The solution should possess capabilities that deliver self-learning capabilities to virtually eliminate the ongoing costs of manual threshold, rule, and script maintenance. The solution should be able to generate dynamic performance baselines and continuously update and refine these normal operational bands by automatically adapting the changes in enterprise infrastructure. The solution should have the capability to minimize manual threshold management, by performing automated dynamic threshold management. Should be configurable to suppress events for key systems/devices that are down for routine maintenance or planned outage. Should be able to monitor on user-defined thresholds for warning/ critical states and escalate events to event console of enterprise management system. Solution should carry out auto-diagnosis on occurrence of a type of event and should provide the ability to extend this based on users knowledge. The solution should provide end users with the ability to search for known errors and knowledgebase. Solution should be able to score the events and display the highest impacting events in descending order. The Solution should offer the ability to monitor such custom/home-grown applications. The solution should integrate network, server, application and database performance information and alarms in a single console and provide a unified reporting interface for all network and system components. The current performance state of the entire network and system infrastructure shall be visible in an integrated console. The solution should be extensible enough to support capacity planning and optimization with data collected through the same performance management agent. Network Management The Network Management function must monitor performance across heterogeneous networks from one end of the enterprise to the other. It should proactively analyze problems to improve network performance. The Network Management function should create a graphical display of all discovered resources. The Network Management function should have extensive reporting facility, providing the ability to format and present data in a graphical and tabular display VOLUME I INSTRUCTIONS TO BIDDERS Page 208

209 Discovery Discovery solution should do a complete discovery of IT environment across distributed, virtual and heterogeneous environment and provide a clear and visual mapping of IT infrastructure to business services. Should support discovery of Physical, virtual, network, application, storage and mainframe resources. Solution should support complete agent-less discovery requiring no software to be installed on devices to be discovered. Should Automatically map IT infrastructure to business services. Should support continuous updates of configuration & dependency data to CMDB The discovery data should be fully auditable as to where it came from and what was the method to retrieve that. Should support troubleshooting and diagnostics for any discovery scan failures. Presentation Business owners should be able to graphically view the health of their business services and its related tickets. Business owners should have a clear view of the extent of impact to their business and if need be the reason behind the impact. The IT organization should be able to view their tickets by business service and impact from the same solution. Solution should have the ability to display the events in a table, service, infrastructure, tree views. It should provide each user the ability to select or view the events as per their convenience. Should support advanced filtering to eliminate extraneous data / alarms in Web browser and GUI. Agents Should monitor various operating system parameters such as processors, memory, files, processes, file systems etc. where applicable using agents on the servers to be monitored. The agent should support execution of remote commands/scripts for troubleshooting and diagnostics purposes. Provide performance threshold configuration for all the agents to be done from a central GUI based console that provide a common look and feel across various platforms in the enterprise. These agents could then dynamically reconfigure them to use these threshold profiles they receive. IT Service Management The Solution displays the complete ITIL process flow for Incident, problem, Change and release Management. The solution should have Service Management Process Model in built based on ITIL v3 best practices. At each stage in the cycle of the incident, the system should prompt users on the status and the missing information that is required to complete the flow. In case any process step is missed, the system prompts users to complete that step before they move to the next step. Solution should support reporting on the process flow to allow management to understand how organization is performing in terms of process adherence. Solution should support multi-tenancy with complete data isolation as well as with ability for analysts based on access rights to view data for one, two or more organizational units. Solution should provide L1 engineer an ability to see the list of assets used by the end user. This list should be displayed within the ticket (incident, change, problem etc). VOLUME I INSTRUCTIONS TO BIDDERS Page 209

210 Should provide relationship viewer to L1 from within the ticket. The relationship viewer should display the dependencies and impact relationships to other assets and users. Solution should automatically provide solutions from the knowledge base to L1 L1 should be able to view detailed configuration of a selected asset (Eg - amount of CPU, RAM, Disk Space, IP address, software installed, software used etc). Should be possible to do this from within the ticket. The solution should be bundled with a tool that will allow administrators to customize the GUI using a point-and-click interface to add and change forms, objects, and fields in forms. Workflow must be able to perform notification via , pager, SMS and the have provision to interface with other communication modes. The solution should provision the administrator to create new or modify existing workflow by using actions like set fields, push fields, SQL query etc. Provide the ability to develop workflow for data level operations like record create, update, modify and delete operation. Same workflow could be executed for both Window and Web client. Provide option for approval engine so that any customized applications developed could incorporate the hierarchy, role based, level based ad-hoc approval structure. Include notification and escalation capability if approval is not performed. The solution should provide the functionality of executing searches to the entire database. It should be possible to provide query criteria using AND, OR conditions. This allows the users to create and view workflows/reports based on their needs rather than using only the set of workflows/reports provided out of the box. Incident/Problem Management Flexibility of logging incidents via various means - web interface, client interface, phone, auto integration with EMS tools. Service Desk solution should allow detailed multiple levels/tiers of categorization on the type of incident being logged. Service Desk solution should provide classification to differentiate the criticality of the security incident via the priority levels, severity levels and impact levels. It should allow SLA to be associated with a ticket based on priority, severity, incident type, requestor, asset, location or group individually as well as collectively. Solution should support fast service restoration leveraging previous incident data. It should be possible for L1 to view the 'Health of a selected asset' from within the ticket. The health view should be consistent across platform (Windows & flavours of UNIX). Should support automatic assignment of ticket to the right skilled resource based on business priority Ex - Database crash issue need not be assigned to an L3 DBA unless the business service is completely down. Asset causing the business failure and business service that has failed should be automatically related to the ticket. It should be possible to architect a decentralized service operations (across OS, database and application versions). Should be able to implement a Follow the sun support. Should be able to consolidated view/reports across locations while maintaining localized views/reports. For integrations with other EMS/NMS tools, various options for integration should be provided - APIs, web services, SDKs. It should have an updateable knowledge base for technical analysis and further help end-users to search solutions for previously solved issues. Should support full text search capabilities. VOLUME I INSTRUCTIONS TO BIDDERS Page 210

211 Change Management Should support Change Impact and change collision detection based on affected CIs from CMDB. Solution should provide for Change Calendar with periodical views. Should support self service change request and fulfillment with standard change requests via service catalog. Should support Incident & problem driven change-release-deployment activities. End to End Release Management workflows should be supported with in-built rollback capabilities. Should support unified change and release tools (planning, risk assessment, scheduling, and execution tools) for complete enterprise across virtual & physical environments, applications, etc. Asset Management Should manage complete lifecycle starting with the initiation of the procurement through to retiring and (if applicable) harvesting unused software. Should be integrated with Service Desk for maintenance and support of assets. Should be integrated with Change Management for deployment, changes. Use the same data model and normalization, federation capabilities of CMDB to manage asset data ensuring data standardization across enterprise. Should support IT Business Management data and metrics to manage asset lifecycle TCO from acquisition to support to retirement. Should support Integration with supplier, contract, e-procurement data. Configuration Management The Configuration Management Database should support multiple datasets with federation and reconciliation facilities so as to get data from various discovery tools and also through manual import process. The Configuration Management should support Definitive Software and Media Library with content updates on a periodic basis. Normalization of data should be possible along complete definitive media library software, hardware with standardization on attributes. Reconciliation of data should be possible with multiple data providers based on common attributes and ability to define precedence rules on attributes. Federation of external data sources should be possible with ability to store common attributes inside CMDB and getting other attributes from external data sources in real time. Should provide best in class integration capabilities with CMDBf compliant APIs. Should Provide a single shared view of services supporting Service Design, Transition and Operations stages of the lifecycle. Should Provide a Service catalog so as to establish a framework for Service definitions based on IT and business alignment. Should Provide Service blueprints to describe functional and deployment models for the Service definitions. Should automatically create Service models to describe how IT infrastructure supports business services. Manage services consistently across heterogeneous data center and cloud environments. Service Level Management Solution should support comprehensive SLA management platform that cuts across Infrastructure Management and Service Management. For e.g. monitors and reports across different KPIs like infrastructure (CPU utilization, disk space), response times, resolution times (eg. incident closed on 2 hours) performance and custom parameters of an enterprise. VOLUME I INSTRUCTIONS TO BIDDERS Page 211

212 Have a consolidated, automated graphical report for SLA compliance with ability to drill down to reason for non-compliance". Manage service levels for delivery and support of business services. Fast, repeatable process for defining and capturing service level measurements. Real-time visualization of service level targets, agreement compliance data, penalties and rewards. Deliver service level information and alerts directly to IT Operations and Service Support consoles. Should support compliance and cost trending to assist in identifying areas for process and operational improvements. Service Request Management Should support single service catalog for requestable services, spanning both IT and non-it domains. Should provide for Service Requests Workflows and Fulfilment definitions for commonly used IT/non-IT services. Catalog based on User profile. Various types of Customer profiles are supported, for ex: Gold, Platinum, Silver. Integrates with any underlying service management for request fulfilment. Ability to load dynamic information based on the field chosen. Ability to position both Custom-made and Standard Requests Should send notifications to Customers based on the status. Should have the ability to extend and create new service request. Should have predefined catalogues that cover specific use cases. Should be completely web based and should be accessible from an unified portal. The services should be integrated to SLAs and should be auto measured for adherence. Reporting Should provide for OOB Reports for Service Support and Service Delivery processes through a unified portal Should have ability to have a consolidated view of data collected from different types of operations (Eg - SLA compliance for a selected business service, it's dependent SLAs, OLA and UPCs, it's changes by priority, open incidents by priority and status, it's assets and individual asset compliance, patches installed and compliance to patches etc) and displayed in a universal portal. Provide users (based on role) to drill down to specific report/data on a need basis. Provide detailed reports on a specific area as per the need of the user. Provide ability to set thresholds on reports values and take automated actions (Eg - at any point of time not more that 10 critical incidents should not be in open status for billing service, if it does send an report to billing service owner and SLA manager. If consolidated availability of billing service is < 98% for more than 30mts, send an to SLA manager." Ability to create custom KPI metrics and scorecard/compliance reports that are updated automatically. Single dashboard provides the as-is scenario by consolidating the data across the organization. Should automatically compute and apply the math as per the business service. Should support and Correlate KPIs from multiple disciplines. Should support top down dashboards with drill down capabilities into detailed information. Should be extensible enough to leverage external data and metrics. Should support multiple views with flexible pod-like structure along with role based access. Server Automation Should support all major OS and virtualization platforms. VOLUME I INSTRUCTIONS TO BIDDERS Page 212

213 Should Support comprehensive and configuration-level roll-back for changes. Automated provisioning for physical, virtual, and cloud-based environments. Policy-based, Cross-Platform patch support across Windows, Linux, and Unix. Support compliance Policies for regulatory and security standards with integrated exception documentation. Support Granular and environment-aware configuration policies and deployment. Automated packaging, promotion, and deployment of applications. Should support cross-platform and reusable packaging with built-in rollback support. Should maintain complete configuration for all managed servers at completely granular level ensuring any minor change is also tracked and reported on. Should support Configuration-level Control of Tasks, Objects, and Policies. Should have ability to monitor the parameters in real time and confirm compliance to security policies. Closed loop change Management workflows that monitor and track these compliance changes. Should have audit capabilities that compare the server status to policies defined in real time. Network Automation The solution should be able to support configuration management across the network infrastructure, including routers, switches, firewalls, load balancers, wireless access points, and other network devices. The solution should be able to instantly provide the who, what, where, and when of planned, unplanned, and unauthorized network changes. The solution should be able to audit and enforce configuration standards, such as those around security, performance, and routing which would help in proactively assessing the impact of change and also quickly recover from problematic changes". The solution should be able to dynamically create scripts to allow for changes to be pushed into the device without having to reboot the device (i.e., non-disruptive rollback). The solution should be able to provide the mechanism to push access control lists (ACLs) into a device without exposing the device to potential security vulnerabilities". Should support Standard Authentication Methods, Role Based Access Control (RBAC), Realms and Groups, Sensitive Data Masking, Telnet SSH proxy. The solution should support an extensible, automated import feature to collect device information from third party discovery engines and other sources. Workflow Automation Tools should support workflows for leading 3rd party vendors including virtualization and storage vendors. The tool should be shipped with standard pre-built workflows, templates etc. Tool should support process abstraction/ Workflow Reuse. The tool should extensively support Data Abstraction. Platform and process upgrades should not require extensive workflow updates. Workflow execution should have both automatic and semi-automatic modes of execution. Tool should provide a scalable architecture that enables efficient execution of large numbers of concurrent processes. The tool should support a flexible architecture that seamlessly incorporates high availability at a work-flow level. Batch Job and Workload Automation Solution should allow for batch discovery to ensure the CMDB contains up to date Batch Service data. VOLUME I INSTRUCTIONS TO BIDDERS Page 213

214 Should provide both Agent-based & Agent-less scheduling of batch jobs on all platforms. Solution should have a single Entry point to schedule, monitor and manage batch jobs across Distributed environments. Solution should provide a centralized GUI to view colour oriented job status, check logs and view output for last 5 or more days. Solution should provide user ability to map the key business impacting jobs into a service and enables the Service Monitoring to integrate into Service Desk and Service Impact Management for any failure or delays. Solution should have the ability to forecast the schedule for a future date and simulate the flow of jobs in terms to the estimated start and end times of jobs and business services with option to add what-if scenarios for better simulation. Solution should have an ability to execute SAP R/3 Programs, BW Programs, Data Archiving Programs & Business Objects reports and provides specific interface for it as well as ability to integrate with Oracle, MS SQL & DB2 database to schedule and run the SQL scripts, open queries, Stored procedures and SSIS packages and provides out-of-box interface for it and not through wrapper scripts. Solution should have ability to schedule; trigger and monitor file transfers across the enterprise using sftp, ftp, compression, encryption, decompression and decryption, restart from point of failure and provides out of box interface for it. Should support workload management by defining policies for efficient job submission to servers based upon the CPU, Memory usage and time periods. Solution should also Self Service functionalities to Business users and presents a view of the workload services relevant to them so that they can submit service request through a service catalog. Table 25: Specification for Computer Table : Dimension : 2 x 4 x 2.5 (feet) Wood : Prelaminated Particle Board with termite resistant polish (Sturdy and durable) Features : Sufficient racks to keep the UPS, Keyboard, Mouse. Drawer for keeping file and Documents, separate cabin for the CPU Wire manager on the top surface of the table. Table 26: Specification for Computer Revolving Chair BASE : 640mm Nylon base glass filled Nylon castors with embedded Metal Rings and Ribs. STEM : 125mm Stroke Gas Operated TILTING MECHANISM : Push back mechanism with 2 point locking facility ARMS : Plastic molded arms SEAT : Made of 12mm layered multi waterfall curvature in the front with 65 density molded foam for seat.back : Flexible double Layered multi curvature to ensure back is supported at maximum points with lumber height adjustment for 70mm with 32 density cushion at back (medium back) CHAIR HEIGHT MAX :1050mm CHAIR WIDTH :540mm SEAT HEIGHT MIN :450mm SEAT WIDTH :450mm SEAT DEPTH :460mm VOLUME I INSTRUCTIONS TO BIDDERS Page 214

215 Table 27 Help Desk : The Service provider has to provide a Centralized help desk for technical and functional support so as to respond to queries and solve issues of the users. The Helpdesk should be accessible through communication channels viz, toll free telephone and . It should be able to respond to the queries/problems in the time limits. Online Helpdesk system has to be deployed by the service provider at Head Office, Department of Agriculture, Bangalore and should be used for management and support activity. For the management of helpdesk the service provider has to deploy three man power(operators) from 8am to 8pm to sort out the issues raised by the users. As part of the NMS system or separately, a comprehensive Helpdesk Management System shall be provided by the Service Provider so as to enable the support staff to provide reliable infrastructure support services to the various DoA offices. In all Helpdesk management comprises of Helpdesk tool, policies, and Helpdesk personnel along with supporting people. The key features of the Helpdesk systems shall be: 1. Recording of all service calls and Incidents 2. Service level management 3. Problem management 4. Change management 5. Configuration management with CMDB The helpdesk software should be able to generate a ticket number for registering a problem and designated authority from DOA would be given access to such software so as to monitor the SLAs etc. The helpdesk software needs to provide enough scope to integrate it with the other helpdesk Software used by the external operators for tracking of the issue and SLA monitoring. Note: All equipments supplied shall have a comprehensive onsite warranty for 3 years All equipments supplied as per Annexure should not be end of life for next five years from the date of supply of the equipments. All the equipments supplied as per Annexure should not have been manufactured 6 months before the date of supply. 1B.2. Quantity of Project Facilities per Department of Agriculture Office The tentative quantities of Project Facilities referred to in the table below are per office numbers and are indicative in nature. Name of Department of Agriculture Offices s Taluk offices District JDA office Labs DATC The Commissioner ate PMU The Secretaria t No. of Offices Server 1* 5 PC1 1.5 PC Laptop VOLUME I INSTRUCTIONS TO BIDDERS Page 215

216 Name of Department of Agriculture Offices s Taluk offices District JDA office Labs DATC The Commissioner ate DMP 80 Col Col Thermal printer KVA UPS with 1 hour backup 2 KVA with 6 hours backup 1 3 KVA with 4 hours backup KVA with 6 UPS hours backup 1 10 KVA with 2 hours 5 2 PMU The Secretaria t 5 1KVA online UPS with 6 hours backup 1 A3+Size color Inkjet Printer 1 A3 Size color laser Printer 1 1 Color laser jet 12 Laser jet black 10 Copier cum printer cum scanner 1 1* 1 Web Camera LAN Y Y Y Y Y Y Y N KSWAN Y Y Y Y Y Y Y Y Modu Tables lar Furnit ure Chairs System Operators 2 3 Master Trainers** 1 1* Technical Consultant 1 2 Network Engineer 2 Switch 8 Port port Router NMS tool 1 SQL server 2008 Standard edition R2/ higher (CPU based license) 1* 3 VOLUME I INSTRUCTIONS TO BIDDERS Page 216

217 Name of Department of Agriculture Offices MS O/S 2008/R2 standard edition (CPU based license) s Taluk offices District JDA office Labs DATC The Commissioner ate PMU 1* 5 The Secretaria t Capacity Building to Officers Corporate antivirus*** 1 Note: 1. The existing systems at DoA Offices shall be integrated with the Project Facilities. 2. * denotes Center for Excellence. 3. ** Service Provider has to provide Master 1 per district for a period of 1 year during the agreement period 1 per centre of excellence for the remaining agreement period. 4. *** Corporate antivirus should be renewed annually during the agreement period. VOLUME I INSTRUCTIONS TO BIDDERS Page 217

218 SCHEDULE 1C: PROJECT MONITORING UNIT For the purposes of monitoring the implementation of the Project, the Department of Agriculture shall constitute two entities namely; 5.1. Implementation Review Committee This shall oversee and review the implementation of the Project at a higher level. The Committee shall be headed by the Commissioner for Agriculture. Periodic review meetings shall be held under the Chairmanship of the Commissioner, to monitor the progress of the project and ensure implementation in a timely manner. Any issues regarding implementation would be resolved by this Committee. The tentative composition of this Committee would be as follows: Agriculture Commissioner Chairman Director, DoA Member Additional Director of Agriculture (HRD) Member-Secretary Joint Director of Agriculture (Training & Extension) Member State Informatics Officer, NIC Member Deputy Director of Agriculture (Computer Section) Co-ordinator Representative from Service Provider Member 5.2. Project Monitoring Unit PMU shall operate at the head office of DoA Offices and shall closely monitor and supervise the performance of the Service Provider. It is envisaged that PMU would indicatively constitute of the following members. No. Officers Department 1. Head of PMU DoA 2. Senior Project Manager/ Consultant Service Provider 3. Project Manager (Technical) NIC 4. One Representative e-governance 5. Training Coordinator DoA 6. Domain Expert DoA 7. Representative from Third Party Agency Consultant identified by DoA Assisted Staff to PMU No. Officers Department 1. Technical Consultants Service Provider 2. Network Consultants Service Provider 3. Administrative Assistant Service Provider 4. Helpdesk executive Service Provider 5. Clerk/Case Worker DoA 6. Data Entry Personnel Service Provider 7. Office Assistant Service Provider VOLUME I INSTRUCTIONS TO BIDDERS Page 218

219 8. Sweeper cum cleaner Service Provider Additional Facilities to PMU for Project Monitoring: No. Staff/ Facilities Department 1. 7 seater vehicle of model innova/ mahindra xylo/ XUV 500 Service Provider etc., with AC and run by an experienced Driver Should run to all the offices of the DoA Should be available 24*7 if required. 5.3 Roles and Responsibilities of PMU PMU will assist the Department in the following activities. Monitoring and reviewing at all levels ensuring the successful implementation of the project across the state. Maintain effective co-ordination with the implementing agencies and stake holders with in the project. Assistance in vendor management, SLA monitoring, coordination with all the stakeholders etc. during the rollout of the project. Monitor the installation & commissioning of the hardware, system software and applications at various locations. Ensure that project covenants are adhered to. Pursue with the Project Authorities for completion of accounts and data of project facilities and certifying bills on quarterly; resolving issues arising at field level through the complaint monitoring system. Up-to-date Repository of status Reports, Change request processing, Co-ordination for internal approval. Liaison with State Data Centre/NIC DC for day to day activities. PMU would be required to coordinate with all the stakeholders and support the department while interacting with various agencies (internal and external) during the course of the project. PMU shall build mechanisms to ensure coordination and consultation between all key stakeholders. Review / Preparation of the monitoring templates for project progress monitoring. Measuring the performance of the overall system in terms of availability and efficiency against the service levels already defined. (a) Interact with the State IT department /NIC (and its vendors) regarding: VOLUME I INSTRUCTIONS TO BIDDERS Page 219

220 Using the State /NIC Data Centre for location of the Servers Using SWAN as a primary connectivity Integration /Alignment of project with NeGP State MMPs (b) Head PMU Overall responsibility for the project Review of the project deliverables Attending important meetings and record keeping Alignment of the project as per Mission Mode projects under National e-governance Plan (c) Senior Project Manager (SPM) / Consultant SPM will be the incharge of the overall delivery of the Project as per the requirements of the RFP. He / She will directly report to Head of the PMU or an Officer authorised by DoA. SPM shall ensure ITIL processes are followed in the project. SPM shall will ensure that all the deliverables are in accordance with the specifications stated in the contract Agreement and completed on schedule SPM will be responsible for the quality of work delivered by the team personnel deployed on this project SPM will be required to participate in all reviews as an when advised by DoA and coordinate activities assigned to service provider. SPM shall submit quarterly SLA reports and the corresponding penalty for the quarter. (d) Technical Consultants i. Assist the SPM in all activities related to Project Manager. ii. iii. iv. Installation and operation of Project Software upon training by NIC Train employees/ officers of DoA on the Project Software Provide assistance to other Manpower in undertaking a. Daily backup of data, information, systems logs, database logs etc b. Reload support on desktop operating systems provided by Service Provider c. Reload support on desktop server operating systems provided by Service Provider VOLUME I INSTRUCTIONS TO BIDDERS Page 220

221 d. Addressing systems software problems due to crashing or malfunctioning of the operating system, front end etc e. Guarding the systems against virus infection using latest anti-virus tools f. Creation of IP addresses. g. Monitoring server room activities- entry/exit, network points h. Basic network operations like Identification of network problems, connecting patch card to clients, etc. v. Develop an IT Policy and installing mechanism to oversee monitoring of such policy vi. vii. viii. ix. Maintian Documentation and generate Reports Facility management for digital and physical safety of the Project facilities Minor network/ connectivity issues Ensuring uninterrupted power supply by promptly operating generator/ups units x. Other assistance as may be required by Manpower xi. xii. Complaint redressal within the Resolution Time Frame Comply with all the provisions of the Agreement related to Confidential Information and Intellectual Property Rights (e) Project Manager (Technical) Leading the Technical team Provide technical direction and development, design and systems integration Complete project management, risk management and coordination between various stakeholders for smooth implementation Monitor Implementation of project during all phases Requirements Engineering, FRS, SRS, SDD Software development assignment, Task assignment to Programmers Conducting UAT & Release Mechanism User Manual and Operational manual preparation and updation Application software troubleshooting and fixing Training at state level on Trainers train Monitoring of software issues at field level, Change Request Processing VOLUME I INSTRUCTIONS TO BIDDERS Page 221

222 Escalation to development team and resolution Monitoring of support services (f) Training Co-Coordinator Facilitate training programmes at the state/district level for end users of the application software Organize general training programmes on need basis Mentor the training requirements at the gross root level and execute capacity building plan (g) Domain Expert Co-ordinate with the functional sections/groups within the department on day-to-day basis for application testing, recording user reviews and escalation to the Project Manager(Technical) and Team leader(sd/io) Work closely with development team for meeting the user requirements Facilitate in UAT from department side. Organize meetings with line personnel and feed back (h) Network consultant Attend day-to-day TCP/IP network related issues, Patch updations Establish Network setup, Hardware and network Status monitoring, Troubleshooting and record management Installing and configuring wired and wireless routers Troubleshooting Network issues according to the type of internet connection and Modem, VPNoBB issues (i) Administrative Assistant To assist the Department Officials in providing the MIS reports To clarify the details made available in the bill invoice raised by the service provider every quarter To keep financial records and accounting updated. Document creation and communication to relevent stakeholders related to the project Assist the Department in any field level audits that may be required at regular periods. (j) Helpdesk executive VOLUME I INSTRUCTIONS TO BIDDERS Page 222

223 To log help desk tickets from operators or department users over phone/ mail etc., Assign tickets received over phone, online interface or alters received from EMS. All grievences shall be assigned a ticket number and the number will be made available to the user along with the identification of the agent with out the user having to make a request in this regard at the beginning of the interaction. First level of diagnosis, to resolve the issue over phone, if possible. Call up the executive and inform the issue to be resolved. Call up the OEM, if the issue needs to be resolved by the OEM as per the warranty terms if it cannot be resolved by the network/ technical executives. Responsible for updating helpdesk tickets on a regular basis and closure after checking with the enduser. Calling of the KSWAN team and reporting issues on failures in network. Logging the interaction details (along with the ticket number provided by KSWAN team) in the service desk system. Call up the executive again, if the ticket is reopened due to unsatisfactory feed back provided by the enduser. Handling all required reports for the department/ project manager. Customer satisfaction survey on periodic intervals. VOLUME I INSTRUCTIONS TO BIDDERS Page 223

224 SCHEDULE 2: PAYMENT SCHEDULE 2.1. The payment schedule shall be as per the table given below: S.No. Year Date Upfront Payment 1 Year 1 Completion Date Upfront Payment S. Year Periodic Payment Date Periodic Payment No. 1 Year 1 Date on 210 days from Appointed Date I st quarter payment 2 Date on 300 days from Appointed Date 2 nd quarter payment 3 Year 2 Date on 390 days from Appointed Date 3 rd Quarter payment 4 Date on 480 days from Appointed Date 4 th Quarter payment 5 Date on 570 days from Appointed Date 5 th quarter payment 6 Date on 660 days from Appointed Date 6 th quarter payment 7 Year 3 Date on 750 days from Appointed Date 7 th quarter payment 8 Date on 840 days from Appointed Date 8 th quarter payment 9 Date on 930 days from Appointed Date 9 th quarter payment 10 Date on 1020 days from Appointed Date 10 th quarter payment 11 Year 4 Date on 1110 days from Appointed Date 11 th quarter payment 12 Date on 1200 days from Appointed Date 12 th quarter payment 13 Date on 1290 days from Appointed Date 13 th quarter payment 14 Date on 1380 days from Appointed Date 14 th quarter payment 15 Year 5 Date on 1470 days from Appointed Date 15 th quarter payment 16 Date on 1560 days from Appointed Date 16 th quarter payment 17 Date on 1650 days from Appointed Date 17 th quarter payment 18 Date on 1740 days from Appointed Date 18 th quarter payment 19 Year 6 Date on 1830 days from Appointed Date 19 th quarter payment 20 Date on 2010 days from Appointed Date 20 th quarter payment** ** shall be made 6 (six) months after Expiry Date VOLUME I INSTRUCTIONS TO BIDDERS Page 224

225 SCHEDULE 3: DEVELOPMENT REQUIREMENTS The Service Provider shall install new components of Project Facilities at DoA Offices as per the Development Requirements set out in this Schedule. As per Technical Proposal of the Bidder VOLUME I INSTRUCTIONS TO BIDDERS Page 225

226 4.1. Performance Test SCHEDULE 4: PERFORMANCE TESTS Performance Tests shall comprise the following: Pre-Dispatch Tests a. A Technical Evaluation Committee constituted by DoA shall carry out the pre-dispatch test at the premises of the Service Provider. The tests shall include all tests conducted during Technical Evaluation of the Project Facilities submitted by the Service Provider as part of the Technical Proposal. The performance results shall match with the hardware specifications given by DoAand also the test results enclosed in the Technical Proposal. b. The Technical Evaluation Committee shall carry out the following activities. Physical verification of systems Functionality test Application software execution test Evaluation of the Comprehensive Verification Report (CVR) c. The details of the tests (Pre-Dispatch Test Report) along with the systems, which have undergone successful inspection, shall be sealed and signed by the Service Provider and member(s) of Technical Evaluation Committee and Department s Representative before delivery to the respective DoA Offices. The delivery shall be accompanied by a list of serial numbers and part numbers of the components and a copy of the Pre-Dispatch Test Report to the respective DoA Offices. d. In case of any discrepancy found with respect to the hardware configuration/ performance reports, the Service Provider shall replace such components at its own cost so as the meet the requirements. e. On delivery, the Department s Representative shall ensure that seal and signature are found intact. f. If the Project Facilities (accepted after testing) or any of its subsystem or components gets damaged during transit, the same shall be replaced by the Service Provider Installation Tests Each component of the Project Facilities like desktops, PCs, laptops, servers, etc., shall be assigned with a unique serial number (either manufactures serial number or otherwise). The unique serial number shall VOLUME I INSTRUCTIONS TO BIDDERS Page 226

227 appear on the performance test outputs of respective components for which test is conducted and shall also be affixed on the body of such component. Test ( Performance Tests ) shall be carried out for each component to confirm adherence of the component with Development Requirements and to indicate the component information set out in this clause. i. For Desktop Computer a. Unique Serial Number b. Manufacturers registration/license/hardware number c. Month of manufacture d. Hard Disk Capacity e. Processor Specifications f. RAM Specifications g. CD ROM ii. For Laptop a. Unique Serial Number b. Manufacturers registration/license/hardware number c. Month of manufacture d. Hard Disk Capacity e. Processor Specifications f. RAM Specifications g. CD ROM h. Web camera iii. For Printer (Dot matrix/ LaserJet) a. Unique Serial Number b. Manufacturers registration/license/hardware number c. Month and year of manufacture d. Print Width e. Print Speed f. Colour or mono-colour iv. For Un-interrupted Power Supply (UPS) System a. Type b. Unique Serial Number c. Manufactures registration/license/ hardware number d. Month and year of manufacture e. Brand and manufacturers name f. Installation certificate (IC) issued by manufacturer/dealer g. Capacity in KVA h. Back-up (hours) v. For Servers a. Unique Serial Number b. Manufacturer s Registration/ license/ hardware number VOLUME I INSTRUCTIONS TO BIDDERS Page 227

228 c. Month and year of manufacture d. Brand and manufacturers name e. Hard Disk Capacity f. Processor Specifications g. RAM Specifications h. SQL specifications i. Others vi. vii. viii. ix. For Local Area Network a. Details of Various components of LAN b. LAN design diagram indicating architecture, nodes, switches, outlets etc c. LAN Speed in Mpbs d. Manufacturer s Registration/ license/ hardware number e. Others For Wide Area Network a. Details of Various components of WAN b. Manufacturer s Registration/ license/ hardware number c. Others For Web camera a. Unique Serial Number b. Manufacturers registration/license/hardware number c. Month of manufacture d. Resolution/ megapixels For electrical fittings, modular furniture and fixtures and other facilities The Department s Representative shall inspect the ancillary facilities by visual inspection and compare the same with the Installation Plan and check for adherence with the Development Requirements. Further, Department s Representative shall ascertain the reasonableness and completeness of the Support Facilities and ensure all the components of the Support Facilities are installed in such a manner that each component performs its normal expected operations. VOLUME I INSTRUCTIONS TO BIDDERS Page 228

229 SCHEDULE 5: COMPLAINT REDRESSAL MECHANISM AND MAINTENANCE REQUIREMENTS 5.1Preventive Maintenance Activities The Service Provider shall carry out the following procedure for preventative maintenance ( Maintenance Requirements ), at such intervals, as may be necessary, given the technical requirements of each of the components: Desktop Computer and Monitor, Laptop Remove desktop computer cover and remove dust, debris and foreign objects from under, around, or in the system board, floppy disk drive(s), hard disk drive(s), power supply, and cooling fan(s). Clean and test the keyboard. Clean and test the pointing device. Clean and test CD drive unit. Clean and verify operation of all cooling fans (case and processor). Clean exterior case of desktop computer Clean exterior of monitor enclosure and clean monitor screen. Verify correct system operation. Other Preventive Maintenance activities, as are necessary for preventive maintenance of a desktop computer and monitor. Affix label to chassis recording date and service details of preventative maintenance service Servers: Upgrading the server with the latest OS patches. Ensuring antivirus updates are updated on a daily basis. Review of logs (server, antivirus etc.,) on a daily basis and take necessary actions Monitoring of server parameters such as disk space, memory utilization, CPU utilization on a regular basis Dot Matrix Printers Remove dust, debris and foreign objects from within the chassis. Inspect tractors, rollers and other moving parts. Inspect print head for bent or missing pins and Inspect print ribbon. Clean and lubricate print head carriage rail and gears according to OEM specifications. Print test copy for reference. Clean exterior of printer case. Verify correct integration with desktop computers. Other Preventive Maintenance activities, as are necessary for preventive maintenance of a Dot-matrix printer. Affix label to chassis recording date and service details of preventative maintenance service. VOLUME I INSTRUCTIONS TO BIDDERS Page 229

230 5.1.4 Other Printers Remove dust, debris and foreign objects from within the chassis. Inspect printer cartridge. Perform standard diagnostic test set. Print test copy for reference. Clean exterior of printer case. Verify correct system operation. Other Preventive Maintenance activities, as are necessary for preventive Maintenance of a Laser printer. Affix label to chassis recording date and service details of preventative maintenance service Un-interrupted Power Supply (UPS) Source Top-up battery fluid Clean interior and exterior of the UPS Check operation of emergency power off circuits Check torque of all power connections Inspect interiors for corrosion and heat damage Record and adjust battery-charger float voltage Calibrate metering and protection functions Tighten power connections Replace batteries as and when exhausted Other Preventive Maintenance activities, as are necessary for preventive maintenance of UPS. Affix label to chassis recording date and service details of preventative maintenance service LAN/WAN Check cables, casing, fitting, connectors and server and node operations Perform anti-virus scan Network print server, printer and print queue management Tape-backup design and configuration Update network user profiles Network operating system patches and updates Server, switch, router support Other Preventive Maintenance activities, as are necessary for preventive maintenance of LAN/WAN Furniture and other support infrastructure Dust and clean all furniture regularly Check if all components are in working and usable condition Repair/ replace broken or damaged components Other Preventive Maintenance activities, as may be required. VOLUME I INSTRUCTIONS TO BIDDERS Page 230

231 5.2. Complaint Redressal Mechanism The Service Provider shall develop an online complaint redressal mechanism which shall allow the Department s Representative to lodge complaints about the services rendered by the Service Provider and the Service Provider shall ensure its redressal within the Resolution Time Frame This software shall be compatible with the RDBMS Project Software developed by NIC. It shall be used as an essential tool to keep track of all the complaints, received by the Department s Representative The software shall broadly have the following features: i. Menu driven user-friendly interface. ii. Simple screen design for easy data entry. iii. Built-in data validation checks. iv. Allows Multi-user data entry and ensures data integrity VOLUME I INSTRUCTIONS TO BIDDERS Page 231

232 SCHEDULE 6: CONSUMABLES AND INVENTORY MANAGEMENT SYSTEM 6.1. Consumables Name of Department of Agriculture Offices 136 Column Printer cartridges per quarter 136 Column Printer Refill-Packs per month (15 meters high density) 80 Column Printer cartridges per quarter 80 Column Printer Refill-Packs per month (10 meters high density) Hp Laser jet (CE 278 A {78A}) Cartridges per quarter A3+ Size colour inkjet cartridges per quarter The Service Provider shall ensure that there is a periodic supply of consumables at each DoA Offices so as not to cause any hindrance in the performance of obligations under this Agreement. The Service Provider shall on the basis of the significance of the components of the Project Facilities for the Project, ensure the timely availability of critical spares and consumables as and when required. An indicative list of Consumables in each DoA Offices is set out in the table below; Hobli s Kasaba s Taluk offices District JDA office Labs DATC The Commi ssioner ate PMU The Secreta riat A3 size VOLUME I INSTRUCTIONS TO BIDDERS Page 232

233 Name of Department of Agriculture Offices colour laser printer cartridges per quarter Colour laser jet cartridges per quarter toner for copier cum scanner cum printer machine per quarter 16 GB Pen drives per year Hobli s Kasaba s Taluk offices District JDA office Labs DATC The Commi ssioner ate PMU The Secreta riat * * Denotes centre for Excellence 6.2. Inventory Management System The Service Provider shall develop an online IMS which shall have a friendly interface where the Department s Representative can input the details of all the consumables received, utlised, required and update the status of the requisitions. The entire software shall be designed to work in a multi-user, web-based environment and should be hosted at SDC/ NIC data center. It shall have a RDBMS of what is prescribed by NIC. The developed software shall have the following features: a. Menu driven user-friendly interface. b. Simple screen design for easy data entry. c. Built-in data validation checks. d. Provides authorization checks for data access. e. Allows Multi-user data entry and ensures data integrity. f. Generate MIS reports. VOLUME I INSTRUCTIONS TO BIDDERS Page 233

234 SCHEDULE 8: TRAINING INFRASTRUCTURE AND CENTRES FOR EXCELLENCE 8.1. The Service Provider shall during the Installation Period, in addition to providing Project Facilities at DATCs referred to in Schedule 1B, for the purposes of training, provide additional a server,, a copier cum printer cum scanner, a SQL server 2008 Standard edition R2/ higher (CPU based license) and a MS O/S 2008/ R@ standard edition (CPU based license) at each of the six of the DATCs which shall be developed into Centers for Excellence The locations for the 6 Centers for Excellences shall be the DATCs located at Dharwad, Hassan, Gulbarga, Bangalore (Urban), Davanagere and Mandya The Centers for Excellence shall be the centers where the Manpower and officers/ employees of DoA be trained for capacity building activities by the Master Trainers The Master Trainers shall utilize the existing systems supplied under NeGP-A (Refer Schedule 16) for all training purposes. VOLUME I INSTRUCTIONS TO BIDDERS Page 234

235 SCHEDULE 9: REPORTS AND DOCUMENTATION 9.1. Reports The Service Provider shall prepare periodic reports for submission to PMU/ DoA for each of DoA Offices. The reports shall be prepared in sufficient detail to enable DoA to ascertain the progress of the Project The Service Provider shall bear the cost of preparation of the following reports, the number and frequency details referred to in the table below is tentative. S. No. Name of Report Contents of Report Frequency of Reporting No. of Copies to be submitted 1. Installation Report 2. Operations Report 3. Performance Reports required by PMU 1. Name of the Department of Agriculture Office 2. Schedule of planned project implementation 3. Status of project implementation 4. Reasons for delay, if any 1. Name of the Department of Agriculture Office 2. Status of operation 1. Complaint redressal 2. Inventory management Weekly Weekly Weekly Three copies One As and when required The contents, format and frequency of additional reports, if any, shall be as mutually decided between the Parties The reports shall be submitted in the format as required by DoA Documentation The Service Provider shall prepare and submit in both hard and softcopies; documents such as the technical user manual, operations manual and maintenance manual, wiring and network diagrams for each DoA Offices, software installation guide, structure of the database, trouble shooting manuals, other policy documents, etc. and such other manuals as may be required by DoA for the operation of the Project Facilities The Service Provider shall document configuration in terms of model, make, capacity, serial number, code, etc. of Project Facilities VOLUME I INSTRUCTIONS TO BIDDERS Page 235

236 SCHEDULE 10: POWERS AND DUTIES OF DEPARTMENT S REPRESENTATIVE The powers and duties of the Department s Representative shall be as set out below: a. supervise the Performance Tests on receipt of request for the same from the Service Provider and issue Installation Certificate upon completion of Performance Tests; b. co-ordinate with the Service Provider for training at DoA Office; c. monitor the progress of the Project in accordance with the provisions of this Agreement; d. lodge Complaints in case of deviation from Minimum Service Level; e. report any deviation/ shortfall in performance of obligations by the Parties to the Agreement; f. carry out joint inspection of Project Facilities and furnish to the Service Provider a list of works/ jobs, if any to be carried out by the Service Provider in conformance with the Development Requirements; g. verify the reports submitted by the Service Provider and forward the same to the Project Monitoring Unit; h. generally supervise and require compliance by the Service Provider complies with the provisions of this Agreement. VOLUME I INSTRUCTIONS TO BIDDERS Page 236

237 SCHEDULE 11: PERFORMANCE SECURITY (Proforma of Bank Guarantee) 7 THIS DEED OF GUARANTEE executed on this the day of at by (Name of the Bank) having its Head/Registered office at hereinafter referred to as the Guarantor which expression shall unless it be repugnant to the subject or context thereof include successors and assigns; In favour of The Departmetn of Agriculture, Government of Karnataka having it s office at Sheshadri Road, Bangalore , (hereinafter referred to as Department of Agriculture or DoA ) which expression shall, unless repugnant to the context or meaning thereof include its administrators, successors or assigns. (A) (B) (C) WHEREAS By the Letter of Acceptance dated issued by DoA to M/s,, (hereinafter referred to as the Service Provider ), the Service Provider is required to execute an agreement ( Agreement ) for supply, installation, commissioning, operations, maintenance, management and transfer of Project Facilities, integrating the Project Facilities with the existing systems, networking of the DoA Offices, provide Computerised Service Delivery at all DoA Offices, carry out Data Entry Services, impart training to officers/employees of DoA, devise reporting and complaint redressal mechanism, periodic supply of consumables and discharge of other obligations by the Service Provider and to carry out other activities incidental thereto. As per the provisions of the said Agreement, the Service Provider is required to furnish to the Department of Agriculture, an unconditional and irrevocable bank guarantee for an amount of Rs. (Rupees only) as security for due and punctual performance/discharge of its obligations under the Agreement; At the request of the Service Provider, the Guarantor has agreed to provide guarantee, being these presents guaranteeing the due and punctual performance/discharge by the Service Provider of its obligations under the Agreement during the Agreement Period. NOW THEREFORE THIS DEED WITNESSETH AS FOLLOWS: 7 To be issued by a Scheduled Bank in India VOLUME I INSTRUCTIONS TO BIDDERS Page 237

238 Capitalised terms used herein but not defined shall have the meaning assigned to them respectively in the Agreement. The Guarantor hereby irrevocably guarantees the due and punctual performance by the Service Provider of all its obligations under the Agreement during the Agreement Period. The Guarantor shall, without demur, pay to DoA sums not exceeding in aggregate Rs. (Rupees only) within 5 (five) calendar days of receipt of a written demand from DoAstating that the Service Provider has failed to meet his performance obligations under the Agreement during the Agreement Period. The Guarantor shall not go into the veracity of any breach or failure on the part of the Service Provider or validity of demand so made by DoAand shall pay the amount specified in the demand notwithstanding any direction to the contrary given or any dispute whatsoever raised by the Service Provider or any other Person. The Guarantor s obligations hereunder shall subsist until all such demands are duly met and discharged in accordance with the provisions hereof. In order to give effect to this Guarantee, DoA shall be entitled to treat the Guarantor as the principal debtor. The obligations of the Guarantor shall not be affected by any variations in the terms and conditions of the Agreement or other documents or by the extension of time for performance granted to the Service Provider or postponement/non exercise/ delayed exercise of any of its rights by DoA or any indulgence shown by DoAto the Service Provider and the Guarantor shall not be relieved from its obligations under this Guarantee on account of any such variation, extension, postponement, non exercise, delayed exercise of any of its rights by DoA or any indulgence shown by DoA provided nothing contained herein shall enlarge the Guarantor s obligation hereunder. This Guarantee shall be irrevocable and shall remain in full force and effect until unless discharged/ released earlier by DoA in accordance with the provisions of the Agreement. The Guarantor s liability in aggregate be limited to a sum Rs. (Rupees only). This Guarantee shall not be affected by any change in the constitution or winding up of the Service Provider/the Guarantor or any absorption, merger or amalgamation of the Service Provider/the Guarantor with any other Person. The Guarantor has power to issue this guarantee and discharge the obligations contemplated herein, and the undersigned is duly authorised to execute this Guarantee pursuant to the power granted under. IN WITNESS WHEREOF THE GUARANTOR HAS SET ITS HANDS HEREUNTO ON THE DAY, MONTH AND YEAR FIRST HEREINABOVE WRITTEN. SIGNED AND DELIVERED by Bank by the hand of Shri its and authorised official. VOLUME I INSTRUCTIONS TO BIDDERS Page 238

239 SCHEDULE 12: ROLES AND RESPONSIBILITIES OF MANPOWER 12.1.SENIOR PROJECT MANAGER / CONSULTANT Qualification The individual nominated as Senior Project Manager shall broadly have the following qualification: Senior Project Manager / Consultant Qualification Should have MCA or B.Tech / B.E Degree in Computer Science or Information Science. Overall experience of 6 years in IT Atleast 3 years of experience as a Project Manager in managing IT infrastructure having atleast 300 plus assests ITIL Intermediate level or above certified Good Communication Skills An indicative number of Senior Project Manager /Consultant to be deployed at DoA Office shall be as under: DoA Offices Senior Project Manager / Consultant Hobli - Kasaba - Taluk office - District JDA office - Labaoratories - DATC - The Commissionerate (Head office) 1 The Secretariat Roles and responsibilities of the Senior Project Manger (SPM)/ Consultant:- a. SPM will be the incharge of the overall delivery of the Project as per the requirements of the RFP. He / She will directly report to Head of the PMU or an Officer authorised by DoA. b. SPM shall ensure ITIL processes are followed in the project. c. SPM shall will ensure that all the deliverables are in accordance with the specifications stated in the contract Agreement and completed on schedule d. SPM will be responsible for the quality of work delivered by the team personnel deployed on this project. e. SPM will be required to participate in all reviews as an when advised by DoA and coordinate activities assigned to service provider. f. SPM shall submit quarterly SLA reports and the corresponding penalty for the quarter Technical Consultants Qualification VOLUME I INSTRUCTIONS TO BIDDERS Page 239

240 The individual nominated as Technical Consultant shall broadly have the following qualification: Technical Consultant Qualification B.Sc. in Computer Science/ Information Technology or BCA with atleast 65% marks and one year of valid experience with CCNA/ Microsoft certification; or B.E./ B.Tech with score of 65% or above; Number of Technical Consultants An indicative number of Technical Consultants to be deployed at DoA Office shall be as under: DoA Offices Technical Consultant Hobli - Kasaba - Taluk office - District JDA office 30 Labaoratories - DATC - The Commissionerate (Head office) 2 The Secretariat Roles and Responsibilities of the Technical Consultant i. Assist the SPM in all activities related to Project Manager. ii. Installation and operation of Project Software upon training by NIC iii. Train employees/ officers of DoA on the Project Software iv. Provide assistance to other Manpower in undertaking v. Daily backup of data, information, systems logs, database logs etc vi. Reload support on desktop operating systems provided by Service Provider vii. Reload support on desktop server operating systems provided by Service Provider viii. Addressing systems software problems due to crashing or malfunctioning of the operating system, front end etc ix. Guarding the systems against virus infection using latest anti-virus tools x. Creation of IP addresses. xi. Monitoring server room activities- entry/exit, network points xii. Basic network operations like Identification of network problems, connecting patch card to clients, etc. xiii. Develop an IT Policy and installing mechanism to oversee monitoring of such policy xiv. Maintian Documentation and generate Reports xv. Facility management for digital and physical safety of the Project facilities xvi. Minor network/ connectivity issues xvii. Ensuring uninterrupted power supply by promptly operating generator/ups unit. VOLUME I INSTRUCTIONS TO BIDDERS Page 240

241 xviii. xix. xx. Other assistance as may be required by Manpower Complaint redressal within the Resolution Time Frame Comply with all the provisions of the Agreement related to Confidential Information and Intellectual Property Rights Note: The Technical Consultant shall be treated as exclusive representative/ employee of the Service Provider and all the acts of the Technical Consultant shall be deemed to be the acts of the Service Provider. The Service Provider may delegate DoA Office obligations to Technical Consultant including monitoring of supply/ issue of consumables, redressal of Complaints etc Master Trainers Qualification The individual nominated as Programmer shall broadly have the following qualification: Qualification Programmer MCA/B.Tech/BE First Class with CCNA/ Microsoft certification with 2years teaching experience in reputed institute Number of Master Trainers The number of Programmer to be deployed at DoA Office shall be as under: DoA Offices Programmer Hobli - Kasaba - Taluk office - District JDA office 1* Labaoratories - DATC 6 (one each at Centre for Excellence) The Commissionerate (Head office) - The Secretariat - *The Service provider has to provide 1 master trainer per district during the first year of the agreement period only and 1 master trainer per centre for excellence during the remaining 4 years of the agreement period Roles and Responsibilities of the Master Trainer i. Develop effective work instructions, job aids, and training materials ii. Give effective training presentations iii. Plan the training iv. Lead trainees through the learning process v. Act as a mentor for the trainees vi. Help others achieve standard work vii. Prepare Training Materials/Work Instructions viii. Identify Trainees VOLUME I INSTRUCTIONS TO BIDDERS Page 241

242 ix. Schedule and Conduct the Training x. Provide Testing and Feedback xi. Certify Trainees Note: The Master Trainer shall be treated as exclusive representative/ employee of the Service Provider and all the acts of the Master Trainer shall be deemed to be the acts of the Service Provider. The Service Provider may delegate DoA Office obligations to Technical Consultant including monitoring of supply/ issue of consumables, redressal of Complaints etc Network Engineers: Qualifications - The individual nominated as Network Engineer shall broadly have the following qualification: Qualification Network Engineer BE(EEE/ECE) or equivalent and scored above 65% marks in graduation Number of Network Engineer The number of Network Engineer to be deployed at DoA Offices shall be as under: DoA Offices Hobli Kasaba - Taluk office - District JDA office - Labaoratories - DATC - The Commissionerate (Head office) The Secretariat - Network Engineer Roles and Responsibilities of Network Engineer i. Perform maintenance of the networks (LAN/WAN) and undertake problem solving of the networks ii. Monitor the KSWAN Network iii. Interact with CEG (KSWAN Team) Vendors to resolve Network related issues. iv. Shall be stationed at the Commissionerate (Head office) of DoA, located at Bangalore but would require to travel to other DoA Offices in case of any requirement. VOLUME I INSTRUCTIONS TO BIDDERS Page 242

243 12.5 Administrative Assistant Qualification The individual nominated as Administrative Assistant shall broadly have the following qualification: Administrative Assistant Qualification Should be a Bachelor Degree holder in Commerce from reconginised University Should have atleast 2 years experience in financial accounting and auditing Shorthand writing ability of atleast 50 words / minute Fluency in English and Kannada (speaking, reading, writing, typing) Ability to type atleast 40 words / minutes Basic computer operational knowledge and ability to use M.S.Word / M.S. Power Point and M.S. Excel Number of Administrative Assistant The number of Administrative Assistant to be deployed at DoA Offices shall be as under: DoA Offices Hobli Kasaba - Taluk office - District JDA office - Labaoratories - DATC - The Commissionerate (Head office) The Secretariat - Administrative Assistant Roles and Responsibilities of Administrative Assistant i. To assist the Department Officials in providing the MIS reports ii. To clarify the details made available in the bill invoice raised by the service provider every quarter iii. To keep financial records and accounting updated. iv. Document creation and communication to relevent stakeholders related to the project v. Assist the Department in any field level audits that may be required at regular periods Data Entry Personnel: VOLUME I INSTRUCTIONS TO BIDDERS Page 243

244 The individual nominated as Data Entry Personnel shall broadly have the following qualification: Qualifications: Data Entry Personnel Qualification SSLC/ Tenth pass with a minimum of 65% marks in the qualifying exams Number of Data Entry Personnel The number of Data Entry Personnel to be deployed at DoA Offices shall be as under: DoA Offices Hobli Kasaba - Taluk office - District JDA office - Labaoratories - DATC - The Commissionerate (Head office) PMU 2 The Secretariat - Network Engineer Roles and Responsibilities of Data Entry Personnel i. Digitisation of legacy data and other data which may be provided by DoA from time to time during the Agreement Peiod ii. Enter in electronic form the data pertaining to day to day transactions at DoA Offices iii. Handle the documents provided by DoA with care and ensure the documents are returned to DoA in the same condition and in full, especially during backlog data entry iv. Ensure that all documents in process are not misplaced and kept in the designated place only within DoA VOLUME I INSTRUCTIONS TO BIDDERS Page 244

245 SCHEDULE 13: PRICE PROPOSAL As Per Price Proposal submitted by the Successful Bidder (Appendix I, I-1, I-2, I-3 and I4- of the RFP Volume I) VOLUME I INSTRUCTIONS TO BIDDERS Page 245

246 SCHEDULE 14: CHANGE OF SCOPE DoA shall, within 30 (thirty) days of receipt of the Change of Scope Proposal, intimate the Service Provider on its acceptance of the same or request for revision therein The Service Provider shall give its observations and comments, if any, or convey its acceptance of the proposal submitted by DoA, within 5 (five) days of receipt of such intimation (Service Provider s Confirmation Notice) The Parties shall make in good faith, efforts to mutually agree upon the Change of Scope Proposal, upon which DoA shall issue an order to the Service Provider for the Change of Scope ( Change of Scope Order ) In the event the Parties are unable to agree on the Change of Scope Proposal, the Service Provider must proceed with the implementation of the Change of Scope Order pending resolution of such dispute DoA shall make payments to the Service Provider for all the costs incurred by the Service Provider, as per the Change of Scope Order. The payment shall be made in the manner and mode as setout in the Change of Scope Order. VOLUME I INSTRUCTIONS TO BIDDERS Page 246

247 SCHEDULE 15: MINIMUM SERVICE LEVELS AND DAMAGES FOR NON-PERFORMANCE An escalation matrix shall be defined to resolve issues encountered during execution of the project. The escalation matrix shall consist of at least 4 levels. Escalation level Level One System Operator Level two Technical Consultant Level three Project Manager Level four - PMU Description Whenever an issue or disruption of service occurs, then the Department s Representative shall inform the System Operator to resolve the issue. The data System Operator shall either try to resolve the issue himself or seek the support of Technical Consultant deployed. When the issue is not resolved within the time limits of the Minimum Service Levels by Level one escalation, then the Department s Representative shall inform the Technical Consultant to fix the issue. The Technical Consultant shall take suitable action to resolve the issue at the earliest. When the issue is not resolved by the Technical Consultant, then the issue shall be escalated to the authorised point of contact from the Service Provider ( Project Manager ) for the Project. The Service Provider shall strive to resolve the issue, by either leveraging on the capabilities of in-house technical personnel or contacting the OEM/supplier from whom the IT asset was purchased. PMU compromising of senior members from the Service Provider and the Department shall be constituted. This committee shall meet once every month to discuss the following: a. Check performance of the Service Provider against the Minimum Service Levels mentioned in this Agreement and take corrective actions. b. Discuss escalated problems, new issues and matters still outstanding for resolution. c. Review of statistics related to rectification of outstanding faults and agreed changes. d. Compute Damages for Non-Performance e. Decide to opt the services of external agencies to resolve the issues that are not being resolved by Service Provider. The Service Provider shall however bear the cost of such services The Minimum Service Levels has been logically segregated into 2 main categories viz. Installation Minimum Service Levels and Operation and Maintenance Minimum Service Levels The Service Provider shall be responsible for maintaining the desired performance and availability of Project Facilities for operations in Good Operable Condition throughout the Agreement Period. VOLUME I INSTRUCTIONS TO BIDDERS Page 247

248 15.4 There are clearly defined minimum levels of service which the Service Provider shall provide as per the terms and conditions of this Agreement ( Minimum Service Level or MSL ) during the Agreement Period. The Service Provider shall adhere such Minimum Service Levels and the objective of the Minimum Service Levels is ensure due performance of the obligations of the Service Provider The Service Provider shall be allowed a Resolution Time Frame which, shall mean the maximum time as set out in this schedule, permissible to the Service Provider, for correcting any deviation from the Minimum Service Level without attracting Damages for Non-Performance Any failure on the part of the Service Provider to adhere to the Minimum Service Levels shall lead to Damages for Non-Performance which shall be recoverable from the Service Provider as against the Periodic Payments or the Performance Security as the case may be Minimum Service Levels The Service Provider shall keep the Project Facilities in Good Operable Condition throughout the timeframe mentioned in the table below during the Agreement Period. Timings Working hours Period Location 14 hours a day*7 days a week*365 days a year 10 am to 6 pm (may extend to 14 hours a day depending on the season) 5 years from Appointed Date All the Department of Agriculture Offices Any planned downtime for maintenance activities shall be only with the prior written permission from Department Representative and the same shall be communicated to other DoA Offices and users. Such downtime shall be planned such that it shall cause the minimum interruption in the day to day transactions at DoA Offices Any event/abnormality in the function of any component of the Project Facilities that may lead to the disruption of day to day transactions at DoA Offices shall be referred to as an Incident The time period for which the Project Facilities shall be in Good Operable Condition (the Uptime ) shall be measured in terms of Uptime % which is equal to (Uptime/ (Total time Maintenance Time))* Downtime shall means the time period for which the services of the Project Facilities is not available to DoA as per the Minimum Service Levels Maintenance Time shall mean the time taken by the Service Provider to correct the system failure of Project Facilities in the Project The Service Provider shall ensure that the Maintenance Time for any Project Facilities shall not exceed the Resolution Time Frame as indicated in the Agreement. VOLUME I INSTRUCTIONS TO BIDDERS Page 248

249 The Service Provider shall endeavour to maintain an Uptime % of atleast 95% at all times during the Agreement Period failing which the Service Provider would attract Damages for Non-Performance An account of Incident, Uptime, Downtime, Maintenance Time, Resolution Time Frame, etc. shall be maintained and measured by means of DoA Office wise performance statistics, registries and log off network parameters that are reported and maintained by the Department s Representatives to calculate the downtime at each DoA Offices,. The log reports shall be forwarded to DoA every month for its review and computation of the Damages for Non- Performance for that month The adherence of the Service Provider to the Minimum Service Levels shall be monitored by DoA from time to time during the Agreement Period by log reports as referred to above, Third Party Inspector monitoring the Project Facilities and its performance, review by DoA and maintenance registry that shall be maintained by the Department s Representative to account for the Downtime, Incident, Uptime, Maintenance Time, etc. which is duly signed by the Department s Representative and the Manpower of the Service Provider The Service Provider shall provide the Department s Representative with a multimedia for complaint registration to lodge any complaints relating to the Project Facilities Installation & Comissioning shall comply with the SLA defined below SL NO Installation & Comissioning Base Line Basis of measurement 1 Delivery of all Equipments at all Locations 9 Weeks from date of signing the contract The bidder should submit the delivery the DOA office 2 Installation (Including required software), testing & Accceptance of Hobli s, Kasaba s Taluk office, District JDA office, Laboratories, DATCs, The Commissionerate (Head office), The Secretariat 12 Weeks from date of signing the contract Project Schedule 3 Installation (Including required software) of end user components & Acceptance by end user at DOA office Locations 16 Weeks from date of Signing VOLUME I INSTRUCTIONS TO BIDDERS Page 249

250 the contract Project Scheduled Beyond 16 weeks of SICD, 2 % of the capex value of the incomplete DOA Site (As quoated by the bidder) per each week of delay shall be deducted from the upfront payment due to the Service Provider subject to a maximum of 20% of the capex value of the incomplete DoA sites. If such delay exceeds 20% of the total sites, then the PBG shall be forfeited and contract shall be terminated Service Level Aggrement SL NO 1 Device & Service Description Desktop,Laptop,Printer,Scann er,thermal Printer & all devices supplied by bidder as per RFP including perpheralls except UPS & Network Devices 2 Network Devices & Lan 3 UPS 4 Spare items Location Hobli s, Kasaba s Taluk office, District JDA office, Laboratories, DATCs, The Commissionerate (Head office), The Secretaria Hobli s, Kasaba s Taluk office, District JDA office, Laboratories, DATCs, The Commissionerate (Head office), The Secretaria Hobli s, Kasaba s Taluk office, District JDA office, Laboratories, DATCs, The Commissionerate (Head office), The Secretaria At each district level 5% of spares for each project facilities should be maintained Device Avalability Penalty 95% Rs 200/-Per Hrs per device 99% The batter backup should be 80% at the time of Power outage 5% of spare should be maintained Rs 200/-Per Hrs per device Rs 200/-Per Hrs per device For noncompliance of maintaining 5% of spare VOLUME I INSTRUCTIONS TO BIDDERS Page 250

251 items, Rs.1000/- will be charged as penalty per device Note The total penalty during O& M shall be a maximum of 20% of the QGR values Penalty Calculation Matrix Number of month's in a quarter (3 ) X Number of Days In a Month ( 30 Days ) x 24 Hrs X 5% = Allowed Downtime Penalty will be calculated for all the incidenet on 24/7 round the clock if the Ticket is not closed with in the allowed downtime. Note: 1. The Service Provider shall not be penalized for events that are beyond his control which includes a. Damages due to Force Majeure Events. b. Time lost due to damage or malfunction in the system or any units thereof due to causes attributable to Department s Representative such as attachment of additional devices, making alteration to the system, maintenance of the system, etc. without Service Provider s consent. c. Time taken for scheduled maintenance/ troubleshooting either for preventive purposes or improvement in function or other purposes. d. Scheduled shutdowns as required by Department s Representative (Service Provider may also request Department s Representative for a shutdown for maintenance purpose, which request will not be denied unreasonably by Department s Representative). e. Time lost due to unavailability of KSWAN network. In the above referred to events, the MSL tracking system would generate a Not Responsible ticket to the Service Provider Damages for Non-Performance Others 1. In the event that the Service Provider fails to submit any report as set out in Schedule 9, then Rs. 200 per day of such delay in submission. 2. The Service Provider shall ensure that all maintenance disks and media used by the Service Provider shall be virus free. Department s Representative shall have the right to penalize the Service Provider up to a maximum of 10% of Periodic Payment, if non-compliance is noticed. 3. PMU shall cross verify the authenticity of the Not Responsible tickets and can penalize the Service Provider up to a maximum of 30% of Periodic Payment, if non-compliance is noticed. 4. When the performance of the Service Provider is not satisfactory( more than 20% quarterly deduction or as decided by Department s Representative) for two consecutive months, Department s Representative can instruct the Service Provider to provide extra back up spare components at DoA Offices of necessary IT equipment at no extra cost. 5. If any change in specifications of the Hardware procured is noticed during the operations and maintenance phase, then the department has the right to penalize the Service Provider to a maximum of 25% of the Periodic Payment made to the Service Provider till that date and also terminate the contract, based on the seriousness of the issue. VOLUME I INSTRUCTIONS TO BIDDERS Page 251

252 6. PMU has the right to invoke the bank guarantee, black list the vendor and terminate the contract if any breach in the clauses related to Confidentiality is noticed. 7. The maximum aggregate penalty for any Periodic Payment would not exceed 50% of the payments due for that month. 8. Manpower deployed by the service provider should be present on all working days of the DoA and as and when DoA requests the presence of manpower during the scheduled holidays, failing which for each day of absence of the manpower deployed by the service provider, 2 days of proportional cost quoted shall be deducted. VOLUME I INSTRUCTIONS TO BIDDERS Page 252

253 SCHEDULE 16: EXISTING PROJECT FACILITIES Sl No. 1 State Quarter District Head Block if the same is block and below block level office Number of equipments available per location Desktop UPS Printer LAN switc h VOLUME I INSTRUCTIONS TO BIDDERS Page 253 Touch screen KIOSK Bagalkot JDA , Bagalkote Bangalore(Rural) Bangalore(Urban), Badami , Bilgi , Mudhol , Hungund , Jamkhandi DDA, DATC, Bagalkote AO,STL Jamakhandi JDA Devanahalli Doddaballapura. Hosakote Nelamangala JDA , B'lore North , Anekal , B'lore East , B'lore South DATC, R K Shala, Anekal Belgaum JDA , Belgavi , Athani , Bylahongal , Chikkodi , Gokak , Hukkeri , Khanapur , Ramdurg

254 , Raibagh , Soundatti DDA, DATC, Arabhavi DDA,FCL Belgaum AO(SHC) Gokak AO(P.L) Bailhongal Bellary JDA Bellary , Hagaribommanah alli, Hospet , Hadagali , Kudligi Sandur , Sirguppa DDA, Kampli, Taluka DATC, Hospet DDA, SPTL Bidar JDA Aurad Basavakalyan Bhalki Bidar Humnabad DDA, DATC, Aurad Bijapur JDA , Bijapur , Basavana Bagewadi , Indi , Muddebihal Sindhagi DDA, DATC, Alamel Chamrajanagara JDA , Chamarajanagar a, Gundlupet , Kollegal VOLUME I INSTRUCTIONS TO BIDDERS Page 254

255 , Yelandur Chickballapur JDA , Chikkaballapur , Bagepalli , Chintamani , Gudibande , Gowribidanur , Shidlaghatta Chikkaballapur DATC, Chintamani Chickmagalur JDA , Chikmagalur , Koppa , Kadur , Mudigere , Narasimharajapur a, Shringeri , Tarikere DDA, DATC, Lingadahalli A,O.STL, Chikmagalur Chitradurga JDA Dakshina Kannada, Chitradurga , Challakere , Hiriyur , Hosdurga , Holalkere Molakalmuru DDA, DATC, Hiriyur JDA , Mangalore , Bantwal , Belthangadi , Puttur , Sulya DDA, DATC, Belthangadi DDA, FCL, VOLUME I INSTRUCTIONS TO BIDDERS Page 255

256 Belthangadi A.O. Soil Health Centre, Mangalore Davanagere JDA , Davanagere , Jagalur , Harihara , Chennagiri , Honnali , Harapanahalli DDA, DATC, Kadajji DDA, FCL, Kadajji Dharwad JDA Dharwad , Dharwad , Hubli , Kalghatgi , Kundgol , Navalgund DDA, DATC, Dharwad DDA, SPTL, Dharwad DDA, FCL, Dharwad , STL, Dharwad , Rhyz, Dharwad SHC, Dharwad , BCL Gadag JDA , Gadag , Mundargi , Nargund , Ron , Shirahatti A.O. (SHC) Gadag Gulbarga JDA , Gulbarga , Afzalpur , Aland VOLUME I INSTRUCTIONS TO BIDDERS Page 256

257 , Chincholi , Chittapur , Jevargi , Sedam DDA, DATC, Kotnur AO (SPTL) KOTNUR AO (SHC) KOTNUR AO (RL) KOTNUR AO (BCL) KOTNUR Hassan JDA , Hassan , Alur , Arakalgud , Arasikere , Belur , Chennarayapatna , Holenarasipur , Sakaleshpur DDA, DATC, Arakalgud A.O. SHC, Hassan Haveri JDA , Haveri , Ranebennur , Hirekerur , Savanur , Shiggaon , Hangal , Byadgi DDA, DATC, Devihosur Kodagu JDA , Madikeri , Somvarpet , Virajpet DDA, DATC, Kudige AO, SHC, Kudige Kolar JDA VOLUME I INSTRUCTIONS TO BIDDERS Page 257

258 , Kolar , Bangarpet , Malur , Mulbagal , Srinivaspur AO, STL, KOLAR Koppal JDA , Koppal , Gangavathi , Yelburga , Kushtagi AO (PSL) Gangavathi , (SHC) Gangavathi DDA, FCL, Gangavathi , STL Gangavathi DDA, DATC, Gangavathi Mandya JDA , Mandya , KR Pet , Maddur , Malavalli , Nagamangala , Pandavapura , Srirangapatna DDA, DATC, Mandya DDA. SPTL, Mandya DDA. FCL,, Mandya A.O. Soil Health Centre, Mandya A.O. Parasitic. Lab, Mandya Mysore JDA , Mysore , Heggadadevanak VOLUME I INSTRUCTIONS TO BIDDERS Page 258

259 ote, Hunsur , K.R. Nagar , Nanjangud , Periyapatna , T. Narasipura DDA, DATC, T. Narasipura AO, SHC, Nanjangud Raichur JDA , Raichur , Devdurg , Lingasugur , Manvi , sindanur DDA, DATC, Dhadesugur AO (SHC) Raichur Ramanagar JDA , Ramanagara , Channapatna , Kanakapura , Magadi Shimoga JDA , Shimoga , Bhadravathi , Hosanagara , Sagar , Shikaripur , Soraba , Tirthahalli DDA, DATC, Hallikere SHC, Shimoga Tumkur JDA , Tumkur , Chikkanayakanah alli VOLUME I INSTRUCTIONS TO BIDDERS Page 259

260 , Gubbi , Koratagere , Kunigal , Madhugiri , Pavagada , Sira , Tiptur , Turuvekere DDA, DATC, Sira, Udupi JDA , Udupi , Karkala , Kundapura Uttara Kannada JDA , Karwar , Ankol , Bhatkal , Siddapur , Halyal , Honnavar , Joida , Kumta , Mundgod , Sirsi , Yellapur DDA, DATC, Kumta STL Sirsi YADGIR JDA , Yadgir , Shahapur , Surapur Training Centres Total (A) Bangalore Urban Davangere Dharwad Gulbarga DATC, R K Shala, Anekal DDA, DATC, Kadajji DDA, DATC, Dharwad DDA, DATC, Kotnur VOLUME I INSTRUCTIONS TO BIDDERS Page 260

261 DDA, DATC, 20 1 Hassan Arakalgud DDA, DATC, 20 1 Mandya Mandya Total (B) Grand Total (A+B) VOLUME I INSTRUCTIONS TO BIDDERS Page 261