FOREWORD. set clear benchmarks for performance and accountability. drive consistent application of processes and tools

Transcription

1 GROUP POLICY MANUAL

2 GROUP POLICY MANUAL FOREWORD As a leading construction, mining and services company, Thiess is committed to maintaining best practice standards across our operations. This Group Policy Manual outlines the structure and key aspects of the Thiess Management System (TMS) and provides an overview of our policies and objectives, standards and procedures. In an organisation as diverse and dynamic as Thiess, it is essential that we conduct our business in a consistent and systematic manner. More than ever, our ongoing success is dependent on clarity in our management systems that: set clear benchmarks for performance and accountability drive consistent application of processes and tools allow for adaptability to industry sector, regional and client requirements promote a culture of continual improvement, and maintain robust governance and assurance processes. MANAGING DIRECTOR

3 GROUP POLICY MANUAL 1 CONTENTS OUR VISION AND VALUES... 2 OUR POLICY STATEMENTS... 4 CODE OF CONDUCT... 5 HEALTH & SAFETY POLICY... 6 ENVIRONMENTAL POLICY... 7 QUALITY POLICY... 8 COMMUNITY & STAKEHOLDER MANAGEMENT POLICY... 9 DIVERSITY POLICY TRADE PRACTICES POLICY RISK POLICY INJURY MANAGEMENT POLICY OUR GROUP ORGANISATION CHART OUR DELEGATION OUR STRUCTURE OUR SYSTEM TMS STRUCTURE OUR COMPLIANCE MANUAL REVIEW CONTROLLED / UNCONTROLLED COPIES... 17

4 2 GROUP POLICY MANUAL OUR VISION AND VALUES OUR VISION The guiding force that inspires our work, aligns with our strategic direction and brings to life our values. We recognise the drive and commitment of our people who achieve results that are the hallmarks of our long-standing reputation. Our vision is: Creating a brighter future, together. OUR VALUES The Thiess values underpin our culture. They capture the essence of who we are and what we stand for - the quality that makes us uniquely Thiess. Our values are: Trust - Passion - Innovation - Excellence

5 GROUP POLICY MANUAL 3 OUR THIESS OUR VISION CREATING A BRIGHTER FUTURE, TOGETHER the guiding force that inspires our work, aligns with our strategic direction and brings to life our values. OUR VALUES TrusT dependable. reliable. certain. We deliver on what we promise. Qualities like integrity, honesty and care keep our people safe and enable relationships that go the distance. it s the essence of what sets us apart the backbone of our business. InnovaTIon a spark. a quest. a problem solved. a pioneering spirit that values ideas and seizes opportunities. a willingness to challenge and change, making the complex simple. it takes creativity, courage and collaboration to deliver cost-effective, smart solutions. PassIon energy. enthusiasm. drive. a relentless commitment to be the best going the extra mile to achieve results that exceed expectations. We safeguard our people, value diversity, enhance communities and transform environments. it s not just a job...it s in our blood. ExcEllEncE discipline. leadership. performance. simply, the uncompromising standard we hold ourselves accountable to every day. We deliver high quality projects through high quality service. it s what attracts and retains the best and converts projects into partnerships. managing director thiess pty ltd december 2013 tg-q&s-po-002

6 4 GROUP POLICY MANUAL OUR POLICY STATEMENTS Supporting our vision and values are policy statements, which provide clear standards for our performance. They include: CODE OF CONDUCT Our values guide our conduct and set the expectations, standards and ethical practices that underpin all our dealings. HEALTH AND SAFETY Our objective: Everyone safe, every day. ENVIRONMENTAL Our objective: Smaller footprint, bigger future. QUALITY Our objective: Quality outcomes without compromise. Smart and robust practices deliver cost-efficient projects on time, every time. To continually achieve industry best practice we must learn from our experiences and continue to refine our systems. COMMUNITY AND STAKEHOLDER MANAGEMENT Our objective: Proactive and genuine engagement. Supports successful project outcomes and forms part of our licence to operate. DIVERSITY Our objective: Strength in diversity. Promotes innovation, creativity, flexibility, productivity and competitiveness. TRADE PRACTICES We recognise and respect the importance of competition and consumer legislation and its goal of preventing anti-competitive behaviour and safeguarding consumers. COMPETITION AND CONSUMER Our objective: Proactive management of risk at all levels of the organisation. Effective risk management delivers greater certainty of successful outcomes in all business functions. INJURY MANAGEMENT Our objective: To ensure our injury management practices facilitate and expedite the recovery process and help employees return to work as soon as possible.

7 GROUP POLICY MANUAL 5 CODE OF CONDUCT our values GuIDE our conduct and set THE ExPEcTaTIons, standards and ETHIcal PracTIcEs THaT underpin all our DEalInGs. thiess has a strong commitment to undertaking its business with integrity to do what is right and ethical. We abide by the leighton group business code of conduct, which applies to all thiess employees. WE WILL: Act with honesty, integrity and fairness in all areas of our business dealings Support workplace diversity, respect the values of others, and not tolerate racial discrimination, workplace harassment or bullying, or sexual misconduct Accept responsibility and accountability for our actions Follow company policies and procedures at all times Behave in a manner aligned with our values in everything we do Use Thiess assets only for company purposes Comply with all applicable laws, regulations and statutory obligations in the countries in which we operate Ensure that the privacy of our people and stakeholders is observed and respected Avoid action or activity that gives rise to a conflict of interest, is illegal, or involves the acceptance or giving of improper inducements in order to secure business Encourage employees to speak against, and to report, unethical behaviour, supported by the thiess ethics line as a confidential reporting line for our people managing director thiess pty ltd december 2013 tg-q&s-po-003

8 6 GROUP POLICY MANUAL HEALTH & SAFETY PolIcY OUR ObjECTIVE EvErYonE safe EvErYDaY safe projects are successful projects. all injuries are preventable. strong leadership Act as positive and highly visible role models Proactively manage risks to prevent adverse outcomes Identify opportunities to improve our capacity to achieve successful outcomes Empower employees to take the lead on health and safety Encourage employee participation in decision making through engagement Clearly define health and safety responsibilities for all employees Demonstrate a passion for the health and well-being of our employees Recognise and reward safe performance BEsT-PracTIcE systems Ensure employees, contractors and labour hire personnel are provided with information and training to help them work safely Embed risk management practices in all processes, procedures and the way in which we manage our work Utilise business systems to identify trends and assist in proactively managing risks Ensure our systems are consistent, represent best-practice and are regularly reviewed for effectiveness Ensure compliance with all relevant legislation and other mandatory requirements. EvErYonE s commitment Commit to work practices that deliver safe outcomes Demonstrate positive behaviours that drive a safe culture Share lessons learnt and ensure continual improvement Actively participate and be willing to speak up on health and safety issues and to receive feedback Communicate, coordinate and cooperate with our clients, contractors and suppliers on health and safety matters continual IMProvEMEnT Improve performance through the use of targeted leading indicators Set measurable objectives and targets to drive continual improvement Drive a systematic and disciplined audit schedule Ensure transparent reporting of all incidents, high potentials and hazards Ensure a thorough and timely investigation of incidents with the corrective actions implemented to prevent recurrence Use leading and lagging performance indicators with regular benchmarking and reporting managing director thiess pty ltd december 2013 tg-q&s-po-006

9 GROUP POLICY MANUAL 7 ENVIRONMENTAL PolIcY OUR ObjECTIVE smaller FooTPrInT, BIGGEr FuTurE environmentally sustainable projects are successful projects. across our business we are driving a culture that goes beyond compliance. strong leadership Pursue sustainable environmental outcomes Do what we say we will do Ensure transparent reporting Empower employees to lead on environmental initiatives Deliver projects with future generations in mind BEsT-PracTIcE systems Maintain systems that deliver good governance Maintain environmental management systems certifiable to iso Comply with all applicable legal and other requirements Ensure our people are trained in the use of our systems Monitor, measure and publicly report our environmental performance EvErYonE s commitment Commit to environmentally-responsible practices Understand environmental obligations Prevent or minimise pollution Prioritise efficient use of resources Identify and proactively manage potential environmental risks Deliver positive environmental outcomes that add value to our projects continual IMProvEMEnT Recognise and share lessons learnt Set ourselves challenging targets to reduce our impact on the environment Implement innovative solutions that reduce our environmental footprint Engage with our clients and other stakeholders to produce mutually beneficial and sustainable outcomes managing director thiess pty ltd december 2013 tg-q&s-po-005

10 8 GROUP POLICY MANUAL QUALITY PolIcY OUR ObjECTIVE quality outcomes without compromise Smart and robust practices deliver cost-efficient projects on time, every time. to continually achieve industry best-practice we must learn from our experiences and continue to refine our systems. strong leadership Maintain management accountability for achieving quality outcomes Communicate our Quality Policy and procedures to all employees and appropriate stakeholders Ensure all employees understand and take ownership for quality and service standards BEsT-PracTIcE systems Ensure the Thiess Management System meets iso 9001 requirements and is integrated into all business activities Review and improve the effectiveness of the thiess management system on a continual basis Review and revise our Quality Policy and procedures periodically to maintain their relevance GrEaTEsT value add Provide products and services that meet or exceed the standards prescribed in relevant agreements, contracts, codes and statutory obligations Identify, monitor and respond to client needs, expectations and levels of satisfaction continual IMProvEMEnT Set high-standard, quality targets Continuously review and refine our systems, processes and methods Ensure our systems are flexible and encourage new ideas, technologies and innovations managing director thiess pty ltd december 2013 tg-q&s-po-007

11 GROUP POLICY MANUAL 9 COMMUNITY AND STAKEHOLDER MANAGEMENT PolIcY OUR ObjECTIVE ProacTIvE, GEnuInE and PosITIvE community EnGaGEMEnT supports successful project outcomes and forms part of our licence to operate. HonEsTY Approach all engagement in a way that positively involves communities and improves their understanding of projects Communicate the nature of our work openly and transparently Establish clear expectations about how much disruption communities should expect EFFEcTIvE communication Develop communication programs appropriate to the needs of communities and key stakeholders Deliver timely, relevant and clear communication Include stakeholder input in the creation of communication programs accessibility and visibility Proactively inform and engage communities and key stakeholders and seek opportunities for their input Create opportunities for face-to-face interaction Plan activities to ensure maximum opportunity for community participation Encourage collaborative, two-way communication BEsT-PracTIcE systems Share lessons learnt and continually improve our community and stakeholder management plan Seek opportunities to support and invest in the communities in which we operate Review and revise policy and procedures in line with best-practice community engagement and communication standards Complete regular audits to measure our performance and maintain accountability managing director thiess pty ltd december 2013 tg-q&s-po-004

12 10 GROUP POLICY MANUAL DIVERSITY PolIcY OUR ObjECTIVE strength THrouGH DIvErsITY and InclusIon WE WILL: Develop a talented and diverse workforce that represents the wide range of cultures in our community Understand and value the different skills, backgrounds and talents of our employees Engage the breadth of skills in our team to the mutual benefit of the company and all stakeholders Create a supportive and understanding workplace environment in which all individuals feel welcome, respected and heard, and where they can realise their full potential regardless of their background, age, gender or ethnicity Remove barriers to achieve a genuinely diverse and talented workforce Establish, meet and report on targets for greater diversity Create proactive initiatives to support and encourage employment opportunities for minority groups Design systems that actively encourage the feedback of our people regarding their experiences within our diverse workforce Provide specific training to those responsible for recruitment, selection, training, grievance, disciplinary or dismissal procedures regarding this policy Ensure all employees are aware of the company s commitment to diversity and understand their own responsibilities towards enabling a diverse workforce managing director thiess pty ltd december 2013 tg-q&s-po-009

13 GROUP POLICY MANUAL 11 COMpETITION AND CONSUMER PolIcY we recognise and respect THE IMPorTancE of competition and consumer legislation and ITs Goal of PrEvEnTInG anti-competitive BEHavIour and safeguarding consumers. WE WILL: Comply at all times with competition and consumer legislation and regulations Report any activity that may contravene such legislation Maintain and monitor our competition and consumer compliance system Review and revise our Competition and consumer act processes periodically to maintain their relevance and currency Communicate this Competition and Consumer act policy and associated procedures to employees and stakeholders to ensure they are aware of their responsibilities in relation to competition and consumer compliance managing director thiess pty ltd december 2013 tg-q&s-po-008

14 12 GROUP POLICY MANUAL RISK PolIcY OUR ObjECTIVE ProacTIvE ManaGEMEnT of risk at all levels of THE organisation effective risk management delivers greater certainty of successful outcomes in all business functions. strong leadership Be positive and highly visible role models Drive a transparent and robust riskmanagement culture Integrate risk management at all levels of the organisation across all business streams Delegate and ensure all employees understand their risk management responsibilities Empower employees to be actively involved in the risk-management process Encourage and recognise outstanding management of both threats and opportunities opportunity and InnovaTIon Share lessons learnt and continually improve risk management capability and maturity EvErYonE s commitment Apply risk management in all activities Follow procedures to identify and manage threats and opportunities Give feedback on risk management processes TransParEncY and assurance Deliver greater certainty through the application of the thiess risk management standard and risk management procedure Comply with relevant legislation and iso / as / nzs standards Maintain open communication with regulators, stakeholders, local communities and employees Complete all required risk management training Complete regular and systematic audits to measure our performance and maintain accountability for minimising risk managing director thiess pty ltd december 2013 tg-q&s-po-010

15 GROUP POLICY MANUAL 13 INjURY MANAGEMENT PolIcY To EnsurE our InjurY ManaGEMEnT PracTIcEs FacIlITaTE and ExPEDITE THE recovery ProcEss and HElP EMPloYEEs return To work as soon as PossIBlE. WE WILL: Provide timely and quality services and return-to-work plans Maintain injured or ill employees at work in appropriate and productive activities Enable the earliest possible return to work for employees Maximise independent functioning for employees if return to work is precluded Provide a safe and healthy work environment and, in the event of injury or illness, proactively apply workplace based injury management in accordance with medical advice Cooperate with our employees and their treating providers Ensure appropriate suitable duties are made available to injured or ill employees to facilitate their safe and early return to work, with those duties to be medically approved and be time limited Ensure all employees are aware that, in the event of injury or illness, they, and their supervisors, will be consulted to develop their return-to-work plan for a structured, timely and safe return Comply with legislative obligations with respect to injury management including confidentiality and privacy of information Review this policy and accompanying procedures on an ongoing basis to ensure we continue to meet legislative requirements and the needs of all stakeholders managing director thiess pty ltd december 2013 tg-q&s-po-011

16 14 GROUP POLICY MANUAL OUR GROUP ORGANISATION CHART Thiess is a wholly-owned subsidiary of Leighton Holdings Limited (LHL) and operates as an independent business entity within the Leighton Group. Thiess has a strong and distinct culture and its own corporate identity. LHL ORGANISATION STRUCTURE APRIL 2013 HOCHTIEF 53.4% 46.6% OTHER SHAREHOLDERS 45% OWNED THIESS PTY LTD LEIGHTON CONTRACTORS PTY LTD JOHN HOLLAND PTY LTD AL HABTOOR LEIGHTON GROUP LEIGHTON ASIA LTD LEIGHTON INTERNATIONAL LTD LEIGHTON PROPERTIES PTY LTD

17 GROUP POLICY MANUAL 15 OUR DELEGATION OUR STRUCTURE The Managing Director has the ultimate responsibility for the company s performance and management. The Thiess Statutory Board monitors this performance and ensures company policies are implemented and statutory obligations are met. The role of the Statutory Board complements LHL line management authority levels and controls for project procurement, performance reviews, financial limits and investment approvals. The company delegates accountability to the business streams and to the respective business stream Executive General Managers who are responsible for the activities, operations and performance of their business stream. Business unit General Managers are responsible for the performance of their respective business units in accordance with the targets and objectives set out in their business plan. THIESS GROUP STRUCTURE FEBRUARY 2014 HOCHTIEF 58.77% 41.23% OTHER SHAREHOLDERS INDONESIA INDIA SERVICES 50% OWNED 90% OWNED 44% JV

18 16 GROUP POLICY MANUAL OUR SYSTEM The Thiess Management System (TMS) is the rule book for the Thiess group, providing the framework for the manner in which we conduct our business. Policy statements, standards and procedures respectively provide the commitment, minimum requirements and processes for how Thiess operates. This sets the foundation for delivering excellence and innovation in our projects and for maintaining quality outcomes in our day-to-day activities. The TMS is designed around the functional areas of the business and each area is championed by members of the Executive Management Team (EMT). The EMT holds functional managers at the group and business stream levels accountable for developing and reviewing procedures and processes in their respective functional areas. These reviews are carried out in consultation with subject-matter-experts and operational employees from the business streams. The responsibilities outlined in our TMS involve Thiess employees consistently implementing appropriate requirements across our diverse operations. Our TMS is simply the way we do things at Thiess. The TMS architecture is represented in the following diagram and is designed to: clearly communicate the hierarchy of TMS governance from the group level through our business streams to our projects, and recognise the diversity of our organisation and provide scope for variation between our construction, mining and services streams where it is appropriate.

19 GROUP POLICY MANUAL 17 TMS STRUCTURE 1. GROUP POLICY MANUAL This Group Policy Manual outlines the structure and key aspects of the TMS and provides an overview of our policies and objectives, standards and procedures. 2. FUNCTIONAL AREAS The functional areas are made up of standards, procedures and supporting documents for managing our business and delivering our projects. Our functional areas are: Commercial Communications Design and Mine Planning Environment Finance and Administration Health and Safety Human Resources Information, Communication and Technology Legal and Contracts Operations Plant Tendering Strategic Procurement Quality and Systems Risk Management 3. BUSINESS STREAMS OUR COMPLIANCE The TMS structure provides for necessary adaptation to specific legislative and client requirements and for accreditation to relevant Australian, New Zealand and International Standards including: AS/NZS ISO 9001 Quality management systems AS/NZS ISO Environmental management systems AS/NZS 4801 Occupational health and safety management systems, and OHSAS Occupational health and safety management systems (International). Our operations are audited and accredited according to these standards at the business stream level. As Thiess is a fully-owned subsidiary of Leighton Holdings Limited, the TMS also complies with the Leighton Group Governance System, as applicable. The Risk and Assurance group undertake regular overall compliance reviews of TMS practices through both project reviews and tender practice reviews. MANUAL REVIEW This Group Policy Manual will be reviewed annually to confirm its currency with respect to TMS revisions, including applicable outcomes of group and business stream management reviews and business plan updates. If deemed appropriate, the manual will be amended and reissued. This document is the property of Thiess Pty Ltd and all rights are reserved in respect of it. This document may not be reproduced or disclosed in any manner whatsoever, in whole or in part, without the prior written consent of Thiess. Thiess expressly disclaims any responsibility for, or liability arising from, the use of this document by any third party. This document does not normally form part of any contract and is not intended to imply any representation or warranty. The company reserves the right to amend its procedures and representatives from time to time in order to comply with individual contract requirements. The business stream areas of the TMS are used as the repository for businessstream specific documents, including procedures and management plan templates specific to that part of the business. TMS business streams are based on the company s structure of: TG Group TIN India TCI Thiess Contractors Indonesia TAU Australia TC Construction TS Services AM Australian Mining REV. DATE REVISION DESCRIPTION PREPARED REVIEWED APPROVED 10 4/2011 TMS upgrade B Scott G Prosser D Argent 11 8/2011 Policy revisions J Sanderson G Prosser S Palmer 12 11/2011 Policy revisions J Sanderson G Prosser S Palmer 13 3/2012 Policy revisions L Kempton G Prosser S Palmer 14 7/2013 TMS structure and document numbering amendments D Harte T Bulmer B Munro 15 12/2013 Policy revisions D Harte T Bulmer B Munro

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