S E R V I C E S O F F E R I N G S. Remote Services. This is a general overview on the service offerings.

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1 S E R V I C E S O F F E R I N G S Deployment Maintenance Workshops On-site Callout Remote Services Reporting Telephonic & Support PEN Testing Managed Services This is a general overview on the service offerings. Detials may vary depending on the specified product for which the service is rendered.

2 Deployment Let us take care of planning it, or helping you deploy it! This is a supported service, which constitutes that a Netxactics Services engineer will support your technical team in deploying the product across your organisation. This will be a combined effort between a Netxactics Services engineer and your technical team. Available during business hours Monday to Friday 08:00 16:30 (GMT+2) Cape Town and Johannesburg only A V A I L A B L E O P T I O N S Planning & Diagram Supported Deployment Diagram Deployment plan Infrastructure assessment Recommended policies Project management Deployment roll out

3 Maintenance Don t worry we check it, fix it and report on it! Through scheduled health checks and reporting the Maintenance Package removes the burden of routine maintenance and enables you to focus on more pressing projects. This service entitles you to a monthly site visit by a Netxactics Services engineer Available during business hours Monday to Friday 08:00 16:30 (GMT+2) Cape Town and Johannesburg only Monthly Health Checks Policy Configuration Reporting Certificate check Portal administrators Licensing Backups Summary discussion New features discussion Device policy configuration Compliance configuration Alerts & reporting to be set Application distribution Task and command bundle checks Backups Status Report on the Current health status of the specified product.

4 Workshops Let us train you and certify you. These workshops are intended to provide a proper understanding of the platform to enable effective administration, deployment and maintenance of the solution. Netxactics Services offers a variety of training options tailored to your organisation. Contact us to find out more. Available during business hours Monday to Friday 08:00 16: 30 (GMT+2) Available to South Africa and other Sub-Saharan countries A V A I L A B L E O P T I O N S Introduction Workshop Netxactics Services will provide a generic work shop at your offices or at the Johannesburg Offices on the specified product. General console tasks Console updating SUM server and branches Console policy settings EndUser desktop client alerts Threats Maintenance Workshop Netxactics Services Maintenance work shop is available at your offices or at the Netxactics Services Offices in Johannesburg. How to install the specified product. How to maintain the specified product General troubleshooting tips Deployment Workshop Netxactics Services Deployment work shop is available at your offices or at the Netxactics Services Offices in Johannesburg. Deployment mechanisms available for the most effective way to deploy the specified product in your organisation

5 On-site Callout Call us, we ll be there day or night. Netxactics Services On-site Callout service is a pre-paid service, where hourly bundles of 10, 20 or 30 hours can be purchased upfront. Alternatively we can arrange a billed-per-hour On-site Callout. Available during business hours Monday to Friday 08:00 16:30 (GMT+2) Available in South Africa and other Sub-Saharan countries A suitable time will then be arranged by a Netxactics Services Services engineer to do an On-site Callout

6 Remote Services Need help, no matter where you are we can log in and assist. Netxactics Services remote service offers a flexible and effective way to gain access to experienced Netxactics Services engineers to assist you remotely with a solution, independent of geographical location. Available during business hours Monday to Friday between 08:00 16:30 (GMT+2) Available via info@netxactics Services.co.za Contact Number (In the event of line failure, an alternative number will be provided on the website) Remote services will be infrastructure dependant

7 Reporting Need us to report on it! Consider it done! Scheduled reports or as you need them, in order to provide an accurate account allowing you to make informed decisions based on knowledgable and relevant information. Available during business hours Monday to Friday 08:00 16: 30 (GMT+2) Available to South Africa and other Sub-Saharan countries The report is provided electronically via I N C L U D E S Status report (current status of the vspecified product across the organisation)

8 Telephonic & Support Need assistance? Give us a shout, we d love to help. Netxactics Services Premium Telephonic & Support service offers experienced technical support for the operation of the Netxactics Services product offerings. Telephonic Support Available during business hours Monday to Friday between 08:00 16:30 (GMT+2) After hours support between 16:30-08:00 (GMT+2) emergencies only Available in South Africa and other Sub-Saharan countries Web address Services.co.za Contact number (In the event of line failure an alternative number will be provided on the website) Support Available during business hours Monday to Friday between 08:00 16:30 (GMT+2) Available in South Africa and other Sub-Saharan countries Available via info@netxactics Services.co.za Web address Services.co.za

9 Managed Services We take care of things so you don t have to. All aspects of the product are managed and controlled by a dedicated services consultant. 24/7 emergency contact number available Version upgrades Compliancy assistance Daily remote logins and checks Monthly site visits Project planning and role out (if required to role out new feature) Unlimited monthly support Monthly Health Checks Policy Configuration Reporting Error assessments Policy checks Software version checks Updating Routing Backups Notifications Active Directory synchronizatio (if applicable) Clustering Appliance check (hardware components and warranty) Status of the appliance New features discussion Summary discussion (oraganisation specific) Anti-Virus configurations Anti-Spam configurations Content configurations Features configurations A report on current health status and progress of the of the Managed Service will be provided (the report is customizable to what you as a client would require)