The Fast Forward MBA in Project Management. 4th Edition

Transcription

1 Brochure More information from The Fast Forward MBA in Project Management. 4th Edition Description: An updated and revised edition of the bestselling guide to managing projects For any professional responsible for coordinating projects among different departments, across executive levels, or with technical complexity, The Fast Forward MBA in Project Management offers comprehensive instruction on how to deliver on time and on budget. Get the step-by-step advice you need to find the right sponsor, clarify objectives, and set realistic schedules and budget projections. This Fourth Edition of the 200,000-copy bestseller now covers critical new topics including: software and IT projects, agile techniques, and project selection. Perfect for beginners or experienced managers needing to bring their systems up to date, The Fast Forward MBA in Project Management allows readers to extract maximum information in minimum time. - The most comprehensive introduction to project management, updated to reflect changes in the business environment over the past few years - Full of downloadable forms and spreadsheets to help you implement the techniques in the book - Offers updated advice on getting the most from Microsoft Project Contents: ACKNOWLEDGMENTS xvii ABOUT THE AUTHOR xix PREFACE xxi DOWNLOADABLE FORMS xxiii PART 1 INTRODUCTION CHAPTER 1 PROJECT MANAGEMENT: THE KEY TO THRIVING IN THE NEW PROJECT-DRIVEN WORLD 2 Introduction 2 The Art and Science of Project Leadership 7 The Practical Foundation for Successful Projects: How This Book Will Help You 9 Project Management Relies on Other Disciplines 11 End Point 12 Stellar Performer: OrthoSpot 13 Stellar Performer: PM4NGOs 14 CHAPTER 2 FOUNDATION PRINCIPLES OF PROJECT MANAGEMENT 16 Introduction 16 Projects Require Project Management 16 The Challenge of Managing Projects 18 The Evolution of a Discipline 19 The Definition of Success 23

2 Project Management Functions 25 Project Life Cycle 26 Organizing for Projects 30 Project Managers Are Leaders 34 End Point 34 Stellar Performer: Seattle Children s Hospital and Regional Medical Center 36 PMP Exam Prep Questions 40 PART 2 DEFINING THE PROJECT CHAPTER 3 KNOW YOUR KEY STAKEHOLDERS AND WIN THEIR COOPERATION 42 Introduction 42 Stakeholders Are the Heart of a Successful Project 43 Stakeholder Roles: Project Manager 43 Stakeholder Roles: Project Team 44 Stakeholder Roles: Management 45 Stakeholder Roles: The Customer 49 Stakeholder Roles: Representatives of External Constraints 51 Stakeholder Roles: Advocates, Opponents, and Innocent Bystanders 52 Make Stakeholder Identification a Repeatable Process 52 Lead the Stakeholders 53 End Point 53 Fast Foundation in Project Management 54 PMP Exam Prep Questions 58 CHAPTER 4 WRITE THE RULES: FIVE KEY DOCUMENTS TO MANAGE EXPECTATIONS AND DEFINE SUCCESS 60 Introduction 60 Project Rules Are the Foundation 61 Publish a Project Charter 63 Write a Statement of Work 65 Statement of Work: Minimum Content 66 Responsibility Matrix 73 Creating a Communication Plan 76 The Project Proposal Launches the Project 82

3 End Point 83 Fast Foundation in Project Management 84 PMP Exam Prep Questions 95 PART 3 THE PLANNING PROCESS CHAPTER 5 RISK MANAGEMENT: MINIMIZE THE THREATS TO YOUR PROJECT 99 Introduction 99 All Project Management Is Risk Management 100 The Risk Management Framework 103 Step One: Identify the Risks 104 Step Two: Analyze and Prioritize the Risks 108 Step Three: Develop Response Plans 113 Step Four: Establish Contingency and Reserve 118 Step Five: Continuous Risk Management 121 Unexpected Leadership 122 End Point 122 Fast Foundation in Project Management 123 Stellar Performer: Washington State Department of Transportation 124 PMP Exam Prep Questions 130 CHAPTER 6 WORK BREAKDOWN STRUCTURE: BREAK YOUR PROJECT INTO MANAGEABLE UNITS OF WORK 132 Introduction 132 Defining the Work Breakdown Structure 133 Building a Work Breakdown Structure 136 Criteria for a Successful Work Breakdown Structure 140 Work Package Size 143 Planning for Quality 145 Breaking Down Large Programs 147 WBS Guidelines Vary 147 Contractors or Vendors Can Provide a WBS 148 End Point 148 PMP Exam Prep Questions 150

4 CHAPTER 7 REALISTIC SCHEDULING 152 Introduction 152 Planning Overview 152 Planning Step Two: Identify Task Relationships 154 Planning Step Three: Estimate Work Packages 157 Planning Step Four: Calculate an Initial Schedule 165 Planning Step Five: Assign and Level Resources 175 Small Projects Need Smaller Plans 184 End Point 184 Fast Foundation in Project Management 185 PMP Exam Prep Questions 188 CHAPTER 8 THE ART AND SCIENCE OF ACCURATE ESTIMATING 190 Introduction 190 Estimating Fundamentals 191 Estimating Techniques 197 Building the Detailed Budget Estimate 206 Generating the Cash Flow Schedule 213 End Point 214 Fast Foundation in Project Management 215 Stellar Performer: Tynet, Inc. 216 Stellar Performer: Adobe Systems 219 PMP Exam Prep Questions 226 CHAPTER 9 BALANCING THE TRADE-OFF AMONG COST, SCHEDULE, AND QUALITY 228 Introduction 228 Three Levels of Balancing a Project 229 Balancing at the Project Level 230 Balancing at the Business Case Level 242 Balancing at the Enterprise Level 247 End Point 248 Stellar Performer: Safeco Field 250 Stellar Performer: Boeing ER Program 254 PMP Exam Prep Questions 256

5 PART 4 CONTROLLING THE PROJECT CHAPTER 10 BUILDING A HIGHPERFORMANCE PROJECT TEAM 260 Introduction 260 A Framework for Building High-Performance Teams 264 Leadership Responsibilities 268 Building a Positive Team Environment 272 Ground Rules 273 Team Identity 275 Team Listening Skills 279 Meeting Management 283 Summary of Building a Positive Team Environment 286 Collaborative Problem Solving 287 Problem Analysis 287 Decision Modes 290 Conflict Management 294 Continuous Learning 298 Summary of Collaborative Problem Solving 300 Job Satisfaction 300 End Point 301 Stellar Performer: Habitat for Humanity 303 PMP Exam Prep Questions 304 CHAPTER 11 CLEAR COMMUNICATION AMONG PROJECT STAKEHOLDERS 305 Introduction 305 Embrace Your Role as a Leader 306 Communicating within the Project Team 309 Communicating with Management and Customers 317 Control Documents 318 The Change Management Process 318 Configuration Management 322 Change Management Guidelines Are Essential for Managing Expectations 325 Closeout Reporting 325

6 End Point 326 Fast Foundation in Project Management 327 PMP Exam Prep Questions 340 CHAPTER 12 MEASURING PROGRESS 342 Introduction 342 Measuring Schedule Performance 342 Measuring Cost Performance 347 Earned Value Reporting 349 Cost and Schedule Baselines 357 End Point 359 PMP Exam Prep Questions 360 CHAPTER 13 SOLVING COMMON PROJECT PROBLEMS 362 Introduction 362 Responsibility beyond Your Authority 362 Disaster Recovery 363 Reducing the Time to Market 364 When the Customer Delays the Project 365 The Impossible Dream 366 Fighting Fires 367 Managing Volunteers 367 Achieving the Five Project Success Factors 368 End Point 368 PART 5 ADVANCING YOUR PRACTICE OF PROJECT MANAGEMENT CHAPTER 14 ENTERPRISE PROJECT MANAGEMENT: COORDINATE ALL PROJECTS AND PROJECT RESOURCES IN YOUR ORGANIZATION 373 Introduction 373 Defining Enterprise Project Management 375 Three Tiers of Management within EPM 377 The Four Components of EPM 379 Establish Consistent EPM Processes 380 Technology Enables EPM Processes 383 The People Who Deliver Projects 387

7 Support Project Management: The Project Office 388 End Point 396 CHAPTER 15 REQUIREMENTS ENGINEERING: THE KEY TO BUILDING THE RIGHT PRODUCT 398 Introduction 398 Requirements Engineering and Project Management Are Intimately Connected 399 Requirement Types Illustrate the Evolving Product Vision 400 Requirements Engineering Scope and Processes 403 Requirements Development Activities 405 Requirements Management Activities 407 Requirements Documentation Techniques 409 Requirements Engineering Demands Discipline 409 End Point 411 CHAPTER 16 PROJECT INITIATION: TURNING A PROBLEM OR OPPORTUNITY INTO A PROJECT 412 Introduction 412 Project Initiation s Place in the Project Life Cycle 413 Enterprise Requirements Drive Project Initiation 415 Common Principles for Project Initiation 416 Basic Project Proposal Content 419 Designing a Realistic Initiation Process 422 End Point 423 Stellar Performer: The Logical Framework Approach 424 CHAPTER 17 INFORMATION TECHNOLOGY PROJECT SUCCESS FACTORS 434 Introduction 434 The Many Kinds of Software Projects 435 Why Are Information Technology Projects So Challenging? 435 Current Best Practices in IT Project Management 439 Using an Agile Approach 442 End Point 442 Stellar Performer: The Agile Approach to Software Development 443 CHAPTER 18 PROJECT PORTFOLIO MANAGEMENT: ALIGN PROJECT RESOURCES WITH BUSINESS STRATEGY

8 454 Introduction 454 The Scope and Goals of the Portfolio 456 Stakeholders: Roles in Project Portfolio Management 457 PPM Information Supports Decisions 459 Project Selection and Prioritization 460 Ongoing Portfolio Management 463 Monitor the Results of Projects and the Portfolio 464 Culture Change 465 End Point 466 CHAPTER 19 PMP EXAM PREPARATION 467 Introduction 467 Requirements to Earn the PMP 468 Top 10 Study Tips for the PMP Exam 469 End Point 473 CHAPTER 20 MICROSOFT PROJECT: GUIDELINES FOR EFFECTIVE USE 474 Introduction 474 Project Management Software Supports the Discipline 475 Looking under the Hood: The Design of Project 475 Set Up the Project First 477 Follow the Planning Model in This Book 479 Task Types: Fix the Duration, Work, or Resource Level 482 Assigning Resources to a Project 484 Resource Leveling Your Schedule 486 Maintaining the Plan throughout the Project 487 Communicating with Your Team and Management 489 Project Server and Project Web App 491 End Point 492 APPENDIX: THE DETAILED PLANNING MODEL 493 NOTES 503 INDEX

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