FAXAGE. Internet Fax API Documentation
|
|
|
- Silas Fletcher
- 10 years ago
- Views:
Transcription
1 FAXAGE Internet Fax API Documentation EC Data Systems, Inc. Last Revised: March 28, 2014 FAXAGE is a registered trademark of EC Data Systems, Inc. Patent information available at Copyright 2014 EC Data Systems, Inc. All Rights Reserved
2 CONFIDENTIALITY NOTICE This documentation and all example code provided with it are the confidential and proprietary property of EC Data Systems, Inc. These materials are provided only for the purpose of an existing or potential customer evaluating and potentially implementing a programmatic integration with the FAXAGE Internet fax service. Any other use or disclosure is strictly prohibited unless the express written consent of EC Data Systems, Inc. is obtained in advance of such use or disclosure. Page 2 of 35
3 CONTENTS Overview... 5 The httpsfax.php URL... 6 Sendfax Operation... 7 Supported File Types... 7 Required POST s for Standard Mode... 8 Required POST s for URL Mode... 8 Optional POST s for Both URL and Standard Modes... 9 Optional POST s for URL Mode Only... 9 Possible Responses Callback URL POST Reponse Status Operation Required POST s Optional POST s Possible Responses Definition of Status Record Fields Dlstatus Operation Required POST s Possible Responses DltransOperation Required POST s Possible Responses Clear Operation Required POST s Optional POST s Possible Responses Listfax Operation Required POST s Optional POST s Possible Responses Definition of Listfax Record Fields Getfax Operation Required POST s Optional POST s Possible Responses Delfax Operation Required POST s Optional POST s Possible Responses Stopfax Operation Required POST s Optional POST s Possible Responses Disabledid Operation Required POST s Page 3 of 35
4 Optional POST s Possible Responses Enabledid Operation Required POST s Optional POST s Possible Responses Portable Operation Required POST s Optional POST s Possible Responses Listlines Operation Required POST s Optional POST s Possible Responses The getcdr.php URL Required POST variables Optional POST variables Successful return values for the getcdr.php URL Possible error responses for the getcdr.php URL The provision.php URL Possible error responses for the provision.php URL The listac operation Required POST variables Optional POST variables Possible Return Values The listnpanxx operation Required POST variables Optional POST variables Possible Return Values The listdids operation Required POST variables Optional POST variables Possible Return Values The provdid operation Required POST variables Optional POST variables Possible Return Values The deprovdid operation Required POST variables Optional POST variables Possible Return Values Page 4 of 35
5 Overview The FAXAGE Internet Fax API provides capabilities that an application programmer can use to integrate Fax capabilities into their application utilizing the FAXAGE service as a backend. The integration itself is accomplished via HTTPS POST operations. POSTS are sent to the following URLs: - Fax sending and receiving operations - Call detail record collection - Automated number provisioning Each of these URLs will be described in this documentation in terms of both required and optional variables that are sent to the URL in order to accomplish certain operations. Responses from the FAXAGE system are additionally defined throughout this documentation in the relevant section. Example code is supplied in Perl, Java, PHP, Visual Basic (as a Visual Studio 2010 project) and Progress for one or more of these operations. The basic structure (HTTPS POST with a series of required and optional variables passed in) is essentially the same for all components and operations that can be performed utilizing the API. Thus an example of every operation in every language is not supplied. Page 5 of 35
6 The httpsfax.php URL There are nine basic operations (six related to sending and three for receiving) as detailed below. There are also four other operations for enabling and disabling inbound fax reception on DID s assigned to your account, checking portability and listing currently assigned DID s. Each of these operations is described in further detail later in this document, as far as required and optional parameters and possible responses. Sending-related Operations 1. sendfax - allows for posting one or more files that will be faxed to a specified destination. It can also accept a URL rather than file(s) and will download the specified URL and fax out the HTML content or document that the URL points to 2. status - allows for checking status (pending, success, failure) of a fax that has been sent 3. dlstatus - allows for downloading a copy of a sent fax as imaged and sent 4. dltrans allows for downloading a transmittal page PDF (job summary information, plus shrunk-down version of first page) for sent faxes. 5. clear - allows for deleting status records for faxes that have completed sending (either success or failed) 6. stopfax - allows a pending job to be stopped/cancelled Receiving-related Operations 1. listfax - allows for listing of currently received faxes 2. getfax - allows for downloading of a received fax 3. delfax - allows for deleting a received fax (presumably after it s downloaded) Other Operations 1. disabledid - allows for a number to be busied out so that faxes cannot come in to it 2. enabledid - allows for a number that had been disabled to be re-enabled (all numbers are enabled for inbound by default when set up) 3. portable - allows for checking of a phone number as to whether or not FAXAGE can provide service in the rate center in which the number resides. I.e.: whether or not the number is potentially portable to FAXAGE 4. listlines - allows for listing all currently assigned DID s A debugging URL is also provided that is equivalent to the httpsfax.php URL, except that it also returns the contents of your POST, so that you can see what our server thinks you passed us: Page 6 of 35
7 Sendfax Operation The sendfax-example.pl script provides an example of code that uses this operation. Examples for the sendfax operation are also provided in Visual Basic (.NET, VS 2010), Java, PHP and Progress. All of these can be found under the example-code directory distributed with the API zip file. Note the optional URL Mode below. If you wish to POST a URL to be downloaded and faxed out rather than file data, please use the variables shown rather than the first set of Required POST s which are for the standard mode. Supported File Types As of this writing, the following file types are supported for sending, others may become available over time, so please check with us if the type of content you wish to send is not listed here: JPEG Image Adobe PDF Adobe PostScript TIFF Image Microsoft Word Microsoft Word Template Microsoft Word 2007 OpenOffice Writer Doc (Open Document Text) Rich Text Microsoft Excel Microsoft Excel 2007 OpenOffice Calc Spreadsheet Comma-separated CSV HTML Bitmap Image GIF Image HP Printer Control Language Plain Text Extension(s) JPG, JPEG PDF PS TIF, TIFF DOC DOT DOCX ODT RTF XLS XLSX ODS CSV HTM, HTML BMP GIF PCL TXT Page 7 of 35
8 Required POST s for Standard Mode username company password recipname faxno operation faxfilenames[ ] faxfiledata[ ] Recipient Name 32 chars max Fax Number 10 digits, numeric only Hard coded to sendfax (w/o the quotes) Array of file names. These must end in a supported extension see the table above for a list Corresponding array of base64-encoded strings that are the contents/data of the file in faxfilenames. E.g.: if faxfilenames[0] is test.doc, then faxfiledata[0] should be the base64-encoded contents of test.doc Required POST s for URL Mode The URL mode will support faxing the HTML content and will use stylesheets as well as images, etc. However, any client-side scripting will not be executed by the parser on our end. Any supported file type (such as a Word document or PDF) may also be passed in URL mode, provided that these are available at a designated URL. Use the optional faxurltypes[] array if they are script-supplied (i.e.: the extension of the URL does not match the document type), otherwise HTML content is assumed for all URLs. HTML passed to FAXAGE (in standard mode as a file versus URL mode) can contain external hyperlinks to images, etc. via HTTP or HTTPs as long as the links are absolute (i.e.: begin with or or images, etc. can be passed as additional files along with the HTML, depending on developer preference. username company password recipname faxno operation faxurl faxurls[] Recipient Name 32 chars max Fax Number 10 digits, numeric only Hard coded to sendfax (w/o the quotes) Absolute URL path (beginning with or to the URL to be faxed Can be used in place of Faxurl to send an array list of multiple URLs to be faxed Page 8 of 35
9 Optional POST s for Both URL and Standard Modes tagname tagnumber em_notify url_notify resolution contrastalgo priority In the header of each fax page, this specifies the name that will follow From: If unspecified, the default for your company will be used In the header of each fax page, this specifies the fax number that will follow tagname. 14 characters max. If unspecified, the default for your company will be used. This should be in 1.XXX.XXX.XXXX format If this variable is set to 1, then the final status of the job will be pushed via to the address associated with the user credentials that submitted the job. This can be used as an alternative to polling for status through the API. The format of the is the JOBID (see possible responses below) in the subject line and the body will contain the same record format as would be provided by the status operation (see the <StatusRecord> format definition in the status operation section of this document) Set to an absolute URL (beginning with or to have the FAXAGE system POST back the fax job status record when the fax completes. See the Callback URL POST section below for a listing of what is posted back. Set to 1 for fine resolution or 2 for hyperfine. If not passed, the fax will use your default account settings (as specified in the website under Admin -> Outgoing Fax Settings -> Resolution and Retries ) Set to 1 for the default contrast enhancement algorithm or 2 for an algorithm that produces more darkening (useful for lighter scans). The default if not passed is 1 Set to high or low. By default, if this is not passed, the priority is high. Setting certain faxes to low priority allows your other faxes to complete ahead of them by jumping ahead of low priority faxes in your queue. For instance, you could send a batch of faxes as low priority, but one-off user faxes as high, so that they would be able to jump the queue ahead of your batch Optional POST s for URL Mode Only async If this variable is set to 1, then the FAXAGE system will return your jobid immediately and retrieve the URL content specified asynchronously (after your connection is completed). The default is Page 9 of 35
10 faxurltypes[] to retrieve the URL before returning If the faxurls[] array is used, this can be passed as well. By default the system determines the filetype of a URL based on its extension and defaults to HTML if unknown (such as an ASP or PHP page being passed). The faxurltypes[] array can contain a list of extensions, corresponding to the indexes in the faxurl[] array. For example, if faxurls[0] is and this URL will return a Word document, then faxurltypes[0] would be set to doc Possible Responses Response ERR01: Database connection failed ERR02: Login incorrect ERR03: No files to fax ERR04: Fax number <number> appears to be invalid ERR05: <reason> JOBID: <numeric-job-id> ERR08: Unknown operation specified or bad POST <POST contents> ERR15: Invalid Job ID Meaning Internal FAXAGE error One or more of username, company, password is incorrect or your account is disabled for some reason No valid files where found in faxfilenames[ ] and/or faxfiledata[ ] The faxno variable does not contain a 10- digit numeric only string The number you tried to fax to was blocked (outside of continental US, Canada and Hawaii or a 555, 911, or other invalid/blocked type of number) Successful send. The jobid reported can later be used to get status, etc. for this job Either operation is not correctly hard coded or the POST was bad, the POST contents are returned for debugging purposes Internal FAXAGE error the job was not properly inserted into our database Callback URL POST Reponse If url_notify is passed into the initial sendfax call, then the following variables and values will be posted back to a URL you specify when the fax completes. You will need to set up a web page at the URL you designate in the sendfax call that can handle a POST of the variables listed below and do what you need with the information. It is still possible to poll for status (using the status operation) if a callback is missed for any reason. Page 10 of 35
11 Name jobid commid destname destnum shortstatus longstatus sendtime completetime xmittime pagecount xmitpages Value The numeric jobid returned by sendfax originally Numeric communications job identifier The destination name The destination fax number One of pending, success or failure Descriptive failure reason or other descriptive text about the status. NOTE: This text is intended to be human-readable and is subject to change, programmatic parsing or rendering of the longstatus field is not recommended. Time this job was submitted YYYY-MM-DD HH:MM:SS format Time this job was completed YYYY-MM-DD HH:MM:SS format, all 0 s if the job is pending Transmit time for this job HH:MM:SS format The number of pages in the job The number of pages actually transmitted (once the job is completed it shows 0 while the fax is in progress) Page 11 of 35
12 Status Operation The status-example.pl script provides an example of code that uses this operation. Required POST s username company password operation Hard coded to status (w/o the quotes) Optional POST s jobid jobids[] pagecount useronly extqueue csid showlogin xmitpages begin end If specified, reports only the status of the requested jobid, otherwise reports status of all jobids for your company Alternative to jobid to request status for an array list of jobs as opposed to a single job Hard code this variable to 1. If passed, this will cause the page count to be displayed as the last field on each status record. If not passed, then page counts will not be displayed Hard code to 1. If passed, the status call will only show records pertaining to faxes sent by the calling username, versus showing all records for the account, which is the default mode of operation Hard code to 1. If passed, extended queue status will be shown for faxes that are currently in queue Hard code to 1. If passed, will return the remote station ID for completed faxes Hard code to 1. If passed, will show the username corresponding to the credentials that were used to send the fax Hard code to 1. If passed, will show the number of pages actually transmitted Date and time from which status records should begin in YYYY- MM-DD HH:MM:SS format Date and time from which status records should end in YYYY- MM-DD HH:MM:SS format Possible Responses Response ERR01: Database connection failed ERR02: Login incorrect Meaning Internal FAXAGE error One or more of username, company, password is Page 12 of 35
13 ERR06: No jobs to display or job id specified not found <StatusRecord> incorrect or your account is disabled for some reason The jobid you passed was not found or there are simply no jobs to report for your company at this time The format of the status record(s) returned is as follows (newline separation if multiple records). See below for definition of each field <jobid><tab><commid><tab><destname><tab>< destnum><tab><shortstatus><tab><longstatus><ta b><sendtime><tab><completetime><tab><xmitti me>(optional: <tab><pagecount><tab><csid><tab><login><tab ><xmitpages>) ERR08: Unknown operation specified or bad POST <POST contents> See the pagecount optional variable above A page count may be passed as a final field Either operation is not correctly hard coded or the POST was bad, the POST contents are returned for debugging purposes Definition of Status Record Fields jobid The numeric jobid returned by sendfax originally commid Communications job identifier. Useful for support debugging destname The destination name destnum The destination fax number shortstatus One of pending, success or failure longstatus Descriptive failure reason or other descriptive text about the status. NOTE: This text is intended to be human-readable and is subject to change, programmatic parsing or rendering of the longstatus field is not recommended. If the extqueue value is passed, then the longstatus will be postfixed with Tries: <number of tries so far> Status: <status of last attempt>. This can be useful for monitoring what is going with retries on jobs sendtime Time this job was submitted YYYY-MM-DD HH:MM:SS format completetime Time this job was completed YYYY-MM-DD HH:MM:SS format, all 0 s if the job is pending Page 13 of 35
14 xmittime Transmit time for this job pagecount Optional if the pagecount variable is POSTed. This will display the number of pages in the job csid Optional if the csid variable is POSTed. This will display the CSID (the fax machine identifier) for the station called, if available login Optional if the showlogin variable is POSTed. This will display the login of the credentials that sent each fax record xmitpages Optional if the xmitpages variable is POSTed. This will display the number of pages actually transmitted (once the job is completed it shows 0 while the fax is in progress) Page 14 of 35
15 Dlstatus Operation Required POST s username company password operation jobid Hard coded to dlstatus (w/o the quotes) The jobid to retrieve Optional POST s viewtype Set to tiff or pdf (w/o the quotes). If not set, the system returns a TIFF (the native image format). Possible Responses Response ERR01: Database connection failed ERR02: Login incorrect ERR06: No jobs to display or job id specified not found ERR24: File is not yet converted ERR25: File does not exist Meaning Internal FAXAGE error One or more of username, company, password is incorrect or your account is disabled for some reason The jobid you passed was not found or there are simply no jobs to report for your company at this time Images can only be retrieved after the file(s) have actually been imaged (I.e.: The fax must either be In Queue or completed to be able to retrieve an image) This can be either an internal error, or if the status is a Failed Conversion, then there is no image to retrieve < IMAGE DATA> In the successful case, a binary response of the TIFF image (or PDF if the viewtype variable is set to pdf) of the transmitted fax is returned Page 15 of 35
16 DltransOperation Required POST s username company password operation jobid Hard coded to dltrans (w/o the quotes) The jobid to retrieve Possible Responses Response ERR01: Database connection failed ERR02: Login incorrect ERR06: No jobs to display or job id specified not found ERR24: File is not yet converted ERR25: File does not exist <PDF FILE> Meaning Internal FAXAGE error One or more of username, company, password is incorrect or your account is disabled for some reason The jobid you passed was not found or there are simply no jobs to report for your company at this time Images can only be retrieved after the file(s) have actually been imaged (I.e.: The fax must either be In Queue or completed to be able to retrieve an image) This can be either an internal error, or if the status is a Failed Conversion, then there is no image to retrieve In the successful case, a binary response of a PDF, which is a transmittal page is returned Page 16 of 35
17 Clear Operation The clear-example.pl script provides an example of code that uses this operation. Clear will only clear records of completed jobs (presumably after the programmer has processed them using the status operation). Pending jobs cannot be cleared through the API. Required POST s username company password operation jobid Hard coded to clear (w/o the quotes) The jobid to clear the status record for Optional POST s None Possible Responses Response ERR01: Database connection failed ERR02: Login incorrect ERR07: Job ID: <jobid> not found, does not belong to you or is pending and cannot be cleared yet <jobid> cleared ERR08: Unknown operation specified or bad POST <POST contents> Meaning Internal FAXAGE error One or more of username, company, password is incorrect or your account is disabled for some reason The jobid you passed was not found, is not a job for your company or is in a pending state Successful clear of the specified jobid s status record Either operation is not correctly hard coded or the POST was bad, the POST contents are returned for debugging purposes Page 17 of 35
18 Listfax Operation The listfax-example.pl script provides an example of code that uses this operation. Required POST s username company password operation Hard coded to listfax (w/o the quotes) Optional POST s useronly idasc filename starttime begin idgt pagecount didnumber Hardcode to 1. If specified only shows faxes that the currently passed credentials (if a non-manager account is being used) has access to from a website-security perspective. This allows automatic filtering on a per-user basis when using the API if it is desirable to control user access on the FAXAGE side versus building your own capabilities to filter faxes into your application Hardcode to 1. Causes faxes to be listed in order by recvid (see listfax record definition below) ascending. Recvid is an incremented numeric field, so this is basically an oldest to newest type of listing. The default is to list by the receiving number, then by date received descending ( newest to oldest, grouped by receiving fax number) Hardcode to 1. Causes a fifth returned column, which contains the internal filename associated with each received fax Hardcode to 1. If set, causes the start time as well as the received time to be returned (the recvdate is the receive time in the return record, which is really the end time of the transmission). Using this, incoming fax duration can be calculated as recvdate - starttime Set to a YYYY-MM-DD HH:MM:SS format string to list only faxes received after the specified date/time Set to a recvid in order to list faxes only greater than the passed recvid. Recvid is always unique and ascending, so sending the largest recvid you have seen so far ensures that you get only new faxes that you have not yet listed If passed, will return the page count for each fax as the last item in the record. Set to a 10-digit DID on your account. If passed, only faxes incoming for the specified DID will be listed. Page 18 of 35
19 Possible Responses Response ERR01: Database connection failed ERR02: Login incorrect ERR11: No incoming faxes available <Listfax Record> Meaning Internal FAXAGE error One or more of username, company, password is incorrect or your account is disabled for some reason There are no incoming faxes to list for you The format of the listfax record(s) returned is as follows (newline separation if multiple records). See below for definition of each field: <recvid><tab><recvdate>(optional: <tab><starttime>) <tab><cid><tab><dnis>(optional: <tab><filename>)(optional: <tab><pagecount>) ERR08: Unknown operation specified or bad POST <POST contents> The OPTIONAL return values above in parentheses have to do with whether the filename and/or starttime optional variables are passed. Either operation is not correctly hard coded or the POST was bad, the POST contents are returned for debugging purposes Definition of Listfax Record Fields recvid Numeric ID for this received fax recvdate Date/time fax was received YYYY-MM-DD HH:MM:SS format starttime Date/time the phone was initially answered for the call in YYYY-MM-DD HH:MM:SS format CID Caller ID (XXX)XXX-XXXX format, will be Unavailable if unavailable DNIS The phone number the fax came in to (XXX)XXX-XXXX format. Useful for determining who the fax is for if you have multiple phone numbers and use these to route filename The internal filename associated with this fax (e.g.: fax12345.pdf) pagecount The number of pages in the fax Page 19 of 35
20 Getfax Operation The getfax-example.pl script provides an example of code that uses this operation. Note that faxes will be returned as either PDF s or TIFF s, depending on the settings in the website under Admin -> Fax Format. The default is PDF unless changed. Required POST s username company password operation faxid Hard coded to getfax (w/o the quotes) The numeric ID of the fax to get, retrieved from the listfax operation Optional POST s None Possible Responses Response ERR01: Database connection failed ERR02: Login incorrect ERR12: FAX ID <faxid> not found or does not belong to you ERR13: File could not be opened <filedata> ERR08: Unknown operation specified or bad POST <POST contents> Meaning Internal FAXAGE error One or more of username, company, password is incorrect or your account is disabled for some reason The faxid passed in is invalid or is an ID that does not belong to your company Internal FAXAGE error Success condition. Headers will be content-type: application/octet-stream and disposition: attachment, a unique filename is also supplied in the headers. The actual data returned will be the binary contents of the fax itself. This looks just like a website sending a file to a browser for Open or Save type of operation. Depending on your company setup, the file will either be a TIFF image or an Adobe PDF Either operation is not correctly hard coded or the POST was bad, the POST contents are returned for debugging purposes Page 20 of 35
21 Delfax Operation The delfax-example.pl script provides an example of code that uses this operation. Required POST s username company password operation faxid Hard coded to delfax (w/o the quotes) The numeric ID of the fax to delete, obtained from listfax Optional POST s None Possible Responses Response ERR01: Database connection failed ERR02: Login incorrect ERR14: FAX ID <faxid> not found or does not belong to you <faxid> Deleted ERR08: Unknown operation specified or bad POST <POST contents> Meaning Internal FAXAGE error One or more of username, company, password is incorrect or your account is disabled for some reason The requested faxid either does not exist or is not a fax belonging to your company Success condition Either operation is not correctly hard coded or the POST was bad, the POST contents are returned for debugging purposes Page 21 of 35
22 Stopfax Operation The stopfax-example.pl script provides an example of code that uses this operation. NOTE: Only faxes In Queue or Waiting for conversion that are not currently transmitting can be stopped. Required POST s username company password operation jobid Hard coded to stopfax (w/o the quotes) The numeric ID of the fax to delete, obtained from listfax Optional POST s None Possible Responses Response ERR01: Database connection failed ERR02: Login incorrect ERR19: JOB ID <jobid> not found or does not belong to you <jobid> stopped ERR18: No jobid specified ERR20: Job ID - <jobid> - is not In Queue ERR21: Job ID - <jobid> - not found on fax server ERR22: Job ID - <jobid> - is in transmission ERR23: Job ID - <jobid> - failed to stop ERR08: Unknown operation specified or bad POST <POST contents> Meaning Internal FAXAGE error One or more of username, company, password is incorrect or your account is disabled for some reason The requested faxid either does not exist or is not a fax belonging to your company Success condition The jobid variable was not specified or did not contain a numeric job id The jobid is not currently in an In Queue or Waiting for conversion status and, therefore, is ineligible to be stopped The jobid is not on the fax server at present and, therefore, cannot be stopped. This may be indicative of an internal status error within FAXAGE The jobid is currently being transmitted and, therefore, cannot be stopped General failure to stop. The request is otherwise valid, but just didn t work Either operation is not correctly hard coded or the POST was bad, the POST contents are returned for debugging purposes Page 22 of 35
23 Disabledid Operation The enable-disable-example.php script provides an example of code that uses this operation and the enabledid operation. Disabling a DID causes all calls to that DID to receive a fast-busy signal. Enabling a DID turns it back on for faxes to come in. All DIDs are enabled by default when initially set up on FAXAGE. Required POST s Username Company Password Operation didnumber Hard coded to disabledid (w/o the quotes) The 10-digit did to disable Optional POST s None Possible Responses Response ERR01: Database connection failed ERR02: Login incorrect ERR17: DID <didnumber> not found or doesn't belong to you ERR16: invalid DID number - <didnumber> Disabled <didnumber> ERR08: Unknown operation specified or bad POST <POST contents> Meaning Internal FAXAGE error One or more of username, company, password is incorrect or your account is disabled for some reason The requested didnumber either does not exist or is not a number belonging to your company The value of the didnumber variable is not a 10-digit number or was not specified Success condition Either operation is not correctly hard coded or the POST was bad, the POST contents are returned for debugging purposes Page 23 of 35
24 Enabledid Operation The enable-disable-example.php script provides an example of code that uses this operation and the disabledid operation. Disabling a DID causes all calls to that DID to receive a fast-busy signal. Enabling a DID turns it back on for faxes to come in. All DIDs are enabled by default when initially set up on FAXAGE. Required POST s Username Company Password Operation didnumber Hard coded to enabledid (w/o the quotes) The 10-digit did to enable Optional POST s None Possible Responses Response ERR01: Database connection failed ERR02: Login incorrect ERR17: DID <didnumber> not found or doesn't belong to you ERR16: invalid DID number - <didnumber> Enabled <didnumber> ERR08: Unknown operation specified or bad POST <POST contents> Meaning Internal FAXAGE error One or more of username, company, password is incorrect or your account is disabled for some reason The requested didnumber either does not exist or is not a number belonging to your company The value of the didnumber variable is not a 10-digit number or was not specified Success condition Either operation is not correctly hard coded or the POST was bad, the POST contents are returned for debugging purposes Page 24 of 35
25 Portable Operation This allows for checking a number against FAXAGE s rate center database to find out if it is portable to FAXAGE. What this actually checks is to see if the number is in a rate center we service. Required POST s Username Company Password Operation didnumber Hard coded to portable (w/o the quotes) The 10-digit did to check Optional POST s None Possible Responses Response ERR01: Database connection failed ERR02: Login incorrect Meaning Internal FAXAGE error One or more of username, company, password is incorrect or your account is disabled for some reason 0 or 1 Success condition 1 indicates portable, 0 indicates ERR08: Unknown operation specified or bad POST <POST contents> not portable Either operation is not correctly hard coded or the POST was bad, the POST contents are returned for debugging purposes Page 25 of 35
26 Listlines Operation This allows for listing all lines currently assigned to your account. Required POST s Username Company Password Operation Hard coded to listlines (w/o the quotes) Optional POST s None Possible Responses Response ERR01: Database connection failed ERR02: Login incorrect Meaning Internal FAXAGE error One or more of username, company, password is incorrect or your account is disabled for some reason List of lines Success condition a newline-separated list of 10- ERR08: Unknown operation specified or bad POST <POST contents> digit numbers assigned to your account is returned Either operation is not correctly hard coded or the POST was bad, the POST contents are returned for debugging purposes Page 26 of 35
27 The getcdr.php URL The getcdr.php URL provides an interface that allows for pulling call detail records from the FAXAGE system. This can be used by service providers for generating downstream billing or by clients who wish to have realtime CDR access for internal purposes (chargeback, accounting or usage monitoring, for example). The getcdr.php functionality works by sending an HTTPS POST to with the following variables in the POST. Example code for this URL is provided under the PHP example code directory distributed with this documentation. Required POST variables Name Username Company Password Value Optional POST variables NOTE: Although these parameters show as optional, one of the below two options *must* be specified (otherwise, nothing will be returned): Both begin and end nuidgt (generally used in conjunction with nuidshow ) Name begin end nuidshow nuidgt didnumber Value Timestamp in YYYY-MM-DD HH:MM:SS format from which records are to begin Timestamp in YYYY-MM-DD HH:MM:SS format from which records are to end Utilized with the nuidgt variable, this one shows the optional numeric unique ID for each call detail record (which can then be specified using the nuidgt variable for subsequent queries). Hardcode this to 1 to use Numeric unique ID for which only records greater than the value passed should be returned. Should be set to the highest prior numeric unique id that was returned, as these are always numerically incremented over time Set to a 10-digit DID on your account. If passed only incoming calls to the specified DID (as the dst field) will be returned. Page 27 of 35
28 Successful return values for the getcdr.php URL The return record format looks like this if nuidshow is not set (begin/end are used). Records are newline-separated and comma-delimited within each record: calldate,direction,src,dst,duration If nuidshow is set to 1, then the format looks like this: nuid,calldate,direction,src,dst,duration Where: Nuid Numeric unique ID Calldate date/time of call start in YYYY-MM-DD HH:MM:SS format Direction One of IN for inbound calls or OUT for outbound calls Src The source of the call. Caller ID number, basically Dst The destination of the call. For outbound, this is the dialed number and for inbound this is the receiving fax number Duration Billable call duration (pickup to hangup) in seconds for this call record. Note, this is the raw billable duration and is not rounded to 6 second increments In either case, records are ascending-sorted by calldate. Possible error responses for the getcdr.php URL Response ERR01: database connection failed ERR02: login incorrect Meaning Internal FAXAGE error One or more of username, company or password is invalid or the account is currently locked out Page 28 of 35
29 The provision.php URL The provision.php URL provides an interface that allows for assigning fax numbers from the FAXAGE system to your account. All numbers are provisioned as virtual numbers tied to your account. This can be used by service providers or larger clients looking to automate number provisioning for end-users. The provision.php functionality works by sending an HTTPS POST to The following are the basic modes of operation: listac returns a list of area codes in which numbers are available for provisioning listnpanxx returns a list of NPANXX s (first 6 digits of the phone number) in which numbers are available for provisioning listdids returns a list of available DIDs for provisioning provdid provisions a specific DID to your account deprovdid de-provisions (removes) a specific DID from your account A typical workflow (if using this for user self-signup), might be: 1. Call listac and give the user a list of area codes 2. User picks an area code 3. Call listnpanxx and give the user a list of localities within the area code they picked 4. User picks an NPANXX 5. Call listdids and give the user a list of DID s they can choose from 6. User picks a DID 7. Call provdid and provision the selected DID to your account on the user s behalf Example code for this URL is provided under the PHP example code directory distributed with this documentation. The listdids and provdid functions are shown in the example. Page 29 of 35
30 Possible error responses for the provision.php URL These responses apply to all possible operations. Operation specific error responses and success cases are documented under each operation separately. Response ERR01: database connection failed ERR02: login incorrect ERR03: unknown operation Meaning Internal FAXAGE error One or more of username, company or password is invalid or the account is currently locked out The operation variable is not specified or does have one of the valid operations as its value Page 30 of 35
31 The listac operation This operation lists available area codes for provisioning. Required POST variables Name username company password operation Value Hard code to listac Optional POST variables None Possible Return Values A newline separated list of area codes in which the system has DID s available for provisioning. E.g.: Page 31 of 35
32 The listnpanxx operation This operation lists NPANXX s (first six digits of a phone number) available for provisioning. Required POST variables Name Value username company password operation Hard code to listnpanxx Optional POST variables Name ac Value If passed and set to an area code, the returned npanxx list will only be for the area code passed (the default, if this variable is not passed, is to return all npanxx s available) Possible Return Values A list of npanxx s in which the system has DID s available for provisioning or nothing if the ac value was passed and it is not an Area Code in which DID s are available. The return records are newline separated and are in the following format: <npanxx><tab><rcname><tab><rcstate> Where: npanxx The first six digits of a telephone number rcname The Ratecenter name associated with this NPANXX (locality, like Denver or San Francisco, etc.) rcstate The state in which the Ratecenter is located for this NPANXX Note that for toll-free DID s, both rcname and rcstate will be Toll-Free An example returned value would be: <tab>Denver<tab>CO Page 32 of 35
33 The listdids operation This operation lists DID s (full telephone numbers) available for provisioning. Required POST variables Name username company password operation Value Hard code to listdids Optional POST variables Name ac npanxx Value Set to an area code (three digits), this will cause the list to only contain DIDs in the specified area code (all DIDs are returned by default) Set to an NPANXX (six digits), this will cause the list to only contain DIDs in the specified NPANXX (all DIDs are returned by default). Also, npanxx will override area code if both are passed, because it is more specific Possible Return Values A newline separated list of DIDs (full telephone numbers) available for provisioning, for example: Page 33 of 35
34 The provdid operation This operation provisions a DID (adds a telephone number to your account). Required POST variables Name username company password operation didnumber Value Hard code to provdid The 10-digit number to provision Optional POST variables None Possible Return Values Return Value ERR04: Invalid DID number, <didnumber> ERR05: <didnumber> does not appear to be available <didnumber> provisioned Meaning The didnumber variable was not set to a 10-digit number Either you have specified a DID that doesn t exist or it is already assigned to someone and is not available for provisioning This is the successful response case Page 34 of 35
35 The deprovdid operation This operation de-provisions a DID (removes a telephone number from your account). Required POST variables Name username company password operation didnumber Value Hard code to deprovdid The 10-digit number to de-provision Optional POST variables None Possible Return Values Return Value ERR04: Invalid DID number, <didnumber> ERR05: <didnumber> is invalid or does not belong to you <didnumber> deprovisioned Meaning The didnumber variable was not set to a 10-digit number The didnumber either doesn t exist or is not currently assigned to your account This is the successful response case Page 35 of 35
Alteva Fax USER GUIDE
Alteva Fax USER GUIDE 2015 Alteva, Inc. AFUG07092015 USER GUIDE 400 Market Street Suite 1100 PHONE 1.877.258.3722 SUPPORT 1.877.258.3828 Philadelphia, PA 19106 WEB www.alteva.com EMAIL [email protected]
My Account User Guide. Popfax.com login page. Easy, inexpensive Effective!
Popfax.com login page You can access your Popfax account by going to https://www.popfax.com/index.php?pop=compte. You might want to bookmark this link. You will be asked to enter your Login (the email
CCS COMPUTING AND COMMUNICATIONS SERVICES. Using XMediusFAX
Using XMediusFAX XMediusFAX is a network fax server solution which enables users to send, receive and manage faxes using their own PC, instead of a fax machine or a fax modem. XMediusFAX can be accessed
User Guide - Table of Contents
User Guide - Table of Contents Receiving Faxes Fax-to-Email Web Access to Faxes File Format Options Receiving Faxes on Wireless Devices Receiving Faxes Securely Integration and API Methods Archive Service
Email Fax Sending Guide
EC Data Systems, Inc. Last Revised: March 28, 2014 FAXAGE is a registered trademark of EC Data Systems, Inc. Patent information available at http://www.faxage.com/patent_notice.php Copyright 2014 EC Data
Empowered by Innovation. Setting Up and Using Fax Mail. P/N 1770087 July 2006 Printed in U.S.A.
Empowered by Innovation Setting Up and Using Fax Mail P/N 1770087 July 2006 Printed in U.S.A. This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and
Hosted Fax Service User Guide. Version 3.2 March, 2010 This document is subject to change without notice.
Hosted Fax Service User Guide Version 3.2 March, 2010 This document is subject to change without notice. Table of Contents 1 Quick Start: Sending a Fax by Email... 3 2 Quick Start: Sending a Fax from Web
SRFax Fax API Web Services Documentation
SRFax Fax API Web Services Documentation Revision Date: July 2015 The materials and sample code are provided only for the purpose of an existing or potential customer evaluating or implementing a programmatic
Your Desktop Fax Solution
The Power of Fax in Your Email Your Desktop Fax Solution As a leader and pioneer in multimedia messaging solutions, we combine the best features of fax technology and the convenience of email into one
Faxing with efax Corporate. A Guide for efax Corporate Users
Faxing with efax Corporate A Guide for efax Corporate Users Contents 3 Welcome to efax Corporate 3 Getting Started 4 Receiving Faxes 4 Opening Faxes 5 Printing and Saving Faxes 5 Sending Faxes 5 Creating
UX Mail Fax Features. Empowered by Innovation. P/N 0913251 Rev 1, September 15, 2008 Printed in U.S.A. V4.21
Empowered by Innovation UX Mail Fax Features P/N 0913251 Rev 1, September 15, 2008 Printed in U.S.A. V4.21 For additional resources, visit UX5000 on the web at http://www.necux5000.com. This manual has
Integrating Fax Sending Services
Integrating Fax Sending Services Developer Guide Enabled by Popfax Integrating Fax Sending Services Using SMTP API (mail to fax) DEVELOPER GUIDE Enabled by Popfax We recommend developers to register as
Concord Fax Premier/Pro User Guide V.2 (2010)
Concord Fax Premier/Pro User Guide V.2 (2010) Concord Technologies Publication Notice The contents of this publication the specifications of this application are subject to change without notice. Concord
Emails sent to the FaxFinder fax server must meet the following criteria to be processed for sending as a fax:
FaxFinder FFx30 T.37 Store & Forward Fax (T.37) Introduction The FaxFinder implements T.37 Store and Forward Fax (RFC2304) to convert emails into facsimile transmissions. The FaxFinder fax server accepts
Turnitin User Guide. Includes GradeMark Integration. January 2014 (revised)
Turnitin User Guide Includes GradeMark Integration January 2014 (revised) Copyright 2014 2 Contents Contents... 3 Turnitin Integration... 4 How This Guide is Organized... 4 Related Documentation... 4 Campus
ReplixFax Batch Loader
ReplixFax Batch Loader Admin Guide December 2015 Version 3.1.15 Copyright 2015 Softlinx, Inc. All rights reserved. Made in the United States of America. This guide and the accompanying software are supplied
ShoreTel Enterprise Contact Center Using Agent Toolbar
ShoreTel Enterprise Contact Center Using Agent Toolbar USER GUIDES RELEASE 7 Document and Software Copyrights Copyright 1998 2011 ShoreTel, Inc. All rights reserved. Printed in the United States of America.
Call Logging Quick Reference User Guide
Call Logging provides companywide call records, comparison and analytical tools for tracking and improving the efficiency and effectiveness of business communications. An intuitive, feature rich interface
FF/EDM Intro Industry Goals/ Purpose Related GISB Standards (Common Codes, IETF) Definitions d 4 d 13 Principles p 6 p 13 p 14 Standards s 16 s 25
FF/EDM Intro Industry Goals/ Purpose GISB defined two ways in which flat files could be used to send transactions and transaction responses: interactive and batch. This section covers implementation considerations
EveryonePrint. Installation and Configuration Guide. EveryonePrint Installation and Configuration Guide 2012.02.03 Page 1 of 109
EveryonePrint Installation and Configuration Guide EveryonePrint Installation and Configuration Guide 2012.02.03 Page 1 of 109 1. EveryonePrint Overview... 4 1.1 What is EveryonePrint?... 4 1.2 Prerequisites
Call Management Detail Call Report
Call Management Detail Call Report You can view your call details at any time by accessing the call reporting website at www.callreporting.com. You will get a display that should look like the image below:
FaxCore ev5 Change Log
1 FaxCore Ev5 - Change Log Version 6.0.1.18 FaxCore ev5 Change Log 2 FaxCore Ev5 - Change Log Contents FaxCore Ev5 Change Log... 4 Version 6.0.0.18... 4 New... 4... 4 Version 6.0.1.17... 5... 5 Version
Installing, Uninstalling, and Upgrading Service Monitor
CHAPTER 2 Installing, Uninstalling, and Upgrading Service Monitor This section contains the following topics: Preparing to Install Service Monitor, page 2-1 Installing Cisco Unified Service Monitor, page
Version 3.0 May 2015 702P03414. Xerox Mobile Print Cloud User How To and Troubleshooting Guide
Version 3.0 May 2015 702P03414 2015 Xerox Corporation. All Rights Reserved. Xerox, Xerox and Design, ConnectKey, and Xerox Secure Access Unified ID System are trademarks of Xerox Corporation in the United
How To Use The Mail Control Console On A Pc Or Macbook 2.5.3 (For A Macbook)
MX Control Console & Spam Quarantine Report User Guide Product Version: 2.5 Release Date: Document Version: ed_eug_2.5.3_gr Copyright 2004 MX Logic, Inc. RESTRICTION ON USE, PUBLICATION, OR DISCLOSURE
Native AS/400 - iseries Report Converters
User Guide Native AS/400 - iseries Report Converters Document Version 1.01 RJS Software Systems 2970 Judicial Road, Suite 100 Burnsville, MN 55337 Phn: (952) 736-5800 Fax: (952) 736-5801 Sales email: [email protected]
SIX Trade Repository AG
May 2016 Please note: The SIX Trade Repository (SIX TR) has not yet been registered with FINMA. It is therefore not yet an authorized Swiss trade repository. The content of this documentation is without
Easy Manage Helpdesk Guide version 5.4
Easy Manage Helpdesk Guide version 5.4 Restricted Rights Legend COPYRIGHT Copyright 2011 by EZManage B.V. All rights reserved. No part of this publication or software may be reproduced, transmitted, stored
TIBCO Spotfire Automation Services 6.5. User s Manual
TIBCO Spotfire Automation Services 6.5 User s Manual Revision date: 17 April 2014 Important Information SOME TIBCO SOFTWARE EMBEDS OR BUNDLES OTHER TIBCO SOFTWARE. USE OF SUCH EMBEDDED OR BUNDLED TIBCO
ithenticate User Manual
ithenticate User Manual Updated November 20, 2009 Contents Introduction 4 New Users 4 Logging In 4 Resetting Your Password 5 Changing Your Password or Username 6 The ithenticate Account Homepage 7 Main
ImageNow User. Getting Started Guide. ImageNow Version: 6.7. x
ImageNow User Getting Started Guide ImageNow Version: 6.7. x Written by: Product Documentation, R&D Date: June 2012 2012 Perceptive Software. All rights reserved CaptureNow, ImageNow, Interact, and WebNow
User Guide. IntraLinks Courier Plug-in for Microsoft Outlook
IntraLinks Courier Plug-in for Microsoft Outlook User Guide Copyright 2012 IntraLinks, Inc. Version 3.2 September 2012 IntraLinks 24/7/365 support US: 212 543 7800 UK: +44 (0) 20 7623 8500 See IntraLinks
TrueFiling. Law Firm User Guide 1.0.130. ImageSoft, Inc.
TrueFiling Law Firm User Guide 1.0.130 ImageSoft, Inc. Copyright 2013 ImageSoft, Inc. All rights reserved. No part of this document may be reproduced, stored in or introduced into a retrieval system, or
ithenticate User Manual
ithenticate User Manual Version: 2.0.2 Updated March 16, 2012 Contents Introduction 4 New Users 4 Logging In 4 Resetting Your Password 5 Changing Your Password or Username 6 The ithenticate Account Homepage
ACCREDITATION COUNCIL FOR PHARMACY EDUCATION. CPE Monitor. Technical Specifications
ACCREDITATION COUNCIL FOR PHARMACY EDUCATION CPE Monitor Technical Specifications Prepared by Steven Janis, RWK Design, Inc. Created: 02/10/2012 Revised: 09/28/2012 Revised: 08/28/2013 This document describes
Document Exporter for Outlook
V6 Document Exporter for Outlook Export emails to PDF/XPS/DOC/MHT/HTM Bahrur Rahman AssistMyTeam SMB Solutions Welcome to Document Exporter for Outlook- A fast, light-weight add-in for Microsoft Outlook
Software Release Notice Version 7.6
msxfax xp for Microsoft Exchange Server 1 Software Release Notice Version 7.6 with commitment comes success Software version msxfax XP 7.6 March 2007 msxfax xp for Microsoft Exchange Server 2 Software
This document outlines the backend specifications of the CITI Program Single Sign On Portal.
SSO Developer Handbook This document outlines the backend specifications of the CITI Program Single Sign On Portal. 1 P a g e C I T I S i n g l e S i n g O n P o r t a l D e v e l o p e r H a n d b o o
Human Translation Server
Human Translation Server What is HTS Key benefits Costs Getting started Quote Confirmation Delivery Testing environment FAQ Functions reference Request a quotation Confirm the order Getting project status
8.7. NET SatisFAXtion Email Gateway Installation Guide. For NET SatisFAXtion 8.7. Contents
NET SatisFAXtion Email Gateway Installation Guide For NET SatisFAXtion 8.7 Contents Install Microsoft Virtual SMTP Server 2 XP and 2003 2 2008 and 2008 R2 2 Windows 7 2 Upgrade Path 2 Configure Microsoft
User's Guide. Using RFDBManager. For 433 MHz / 2.4 GHz RF. Version 1.23.01
User's Guide Using RFDBManager For 433 MHz / 2.4 GHz RF Version 1.23.01 Copyright Notice Copyright 2005 Syntech Information Company Limited. All rights reserved The software contains proprietary information
NSi Mobile Administrator Guide. Version 6.2
F NSi Mobile Administrator Guide Version 6.2 Revision History Version Date 1.0 October 2, 2012 2.0 September 16, 2013 Copyright 2012 2013 Notable Solutions, Inc. 2 CONTENTS TABLE OF CONTENTS PREFACE...
Enterprise Fax Functionality from a No-Compromise Cloud Fax Solution
Enterprise Fax Functionality from a No-Compromise Cloud Fax Solution This company supports 16 departments across 5 offices with XMediusFAX Cloud. Each office has its own cover sheets. Departments have
Fax User Guide 07/31/2014 USER GUIDE
Fax User Guide 07/31/2014 USER GUIDE Contents: Access Fusion Fax Service 3 Search Tab 3 View Tab 5 To E-mail From View Page 5 Send Tab 7 Recipient Info Section 7 Attachments Section 7 Preview Fax Section
Installation and Configuration Manual
Beacon Office Installation and Configuration Manual Version - 2.5(1) Radianta Inc. September 2008 Radianta, Inc. Beacon Office Page 2 Table of Contents Introduction... 4 What is Beacon Office... 4 How
faxing simplified. anytime. anywhere. MyFax User Guide www.myfax.com
faxing simplified. anytime. anywhere. MyFax User Guide www.myfax.com Contents Contents... 1 Getting Started... 1 Setting up an account... 1 MyFax requirements... 1 Email requirements... 1 Web browser requirements...1
Phone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT
Phone Manager Application Support JANUARY 2015 DOCUMENT RELEASE 4.2 APPLICATION SUPPORT ZohoCRM NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted
TWO-WAY EMAIL & SMS MESSAGING SMS WEB SERVICE. Product White Paper. Website: www.m-science.com Telephone: 01202 241120 Email: enquiries@m-science.
TWO-WAY EMAIL & SMS MESSAGING SMS WEB SERVICE Product White Paper Website: www.m-science.com Telephone: 01202 241120 Email: [email protected] Contents Introduction... 3 Product Components... 3 Web
Kofax Export Connector 8.3.0 for Microsoft SharePoint
Kofax Export Connector 8.3.0 for Microsoft SharePoint Administrator's Guide 2013-02-27 2013 Kofax, Inc., 15211 Laguna Canyon Road, Irvine, California 92618, U.S.A. All rights reserved. Use is subject to
Strategic Asset Tracking System User Guide
Strategic Asset Tracking System User Guide Contents 1 Overview 2 Web Application 2.1 Logging In 2.2 Navigation 2.3 Assets 2.3.1 Favorites 2.3.3 Purchasing 2.3.4 User Fields 2.3.5 History 2.3.6 Import Data
Phone.com. Communicate Better
1 Communicate Better - 1 / 16 - 2 Faxes Setting a Number to Receive Faxes Fax Notification Email Notification Text Message (SMS) notification Managing Faxes Viewing a Fax Downloading a Fax Viewing a Fax
LifeSize UVC Access Deployment Guide
LifeSize UVC Access Deployment Guide November 2013 LifeSize UVC Access Deployment Guide 2 LifeSize UVC Access LifeSize UVC Access is a standalone H.323 gatekeeper that provides services such as address
UH CMS Basics. Cascade CMS Basics Class. UH CMS Basics Updated: June,2011! Page 1
UH CMS Basics Cascade CMS Basics Class UH CMS Basics Updated: June,2011! Page 1 Introduction I. What is a CMS?! A CMS or Content Management System is a web based piece of software used to create web content,
Customizing component reports Tutorial
Tutorial 1 Software, documentation and related materials: Copyright 2002 Altium Limited. All rights reserved. Unauthorized duplication, in whole or part, of this document by any means, mechanical or electronic,
Quick Start Guide. Managing the Service. Converting Files and Folders
PEERNET has been successfully installed as a Windows service on your computer. The mini-tutorials below are designed to get you converting files as soon as possible. Converting Files and Folders Convert
Concord Fax Online for Microsoft Office User Guide
Concord Fax Online for Microsoft Office User Guide Version 2.2 October 2010 Table of Contents Introduction... 3 Getting Started: Enabling Internet Fax for Microsoft Office... 3 Establishing User Preferences...
ShoreTel Enterprise Contact Center 8 Using Agent Toolbar
ShoreTel Enterprise Contact Center 8 Using Agent Toolbar November 2012 Legal Notices Document and Software Copyrights Copyright 1998-2012 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved.
9236245 Issue 2EN. Nokia and Nokia Connecting People are registered trademarks of Nokia Corporation
9236245 Issue 2EN Nokia and Nokia Connecting People are registered trademarks of Nokia Corporation Nokia 9300 Configuring connection settings Legal Notice Copyright Nokia 2005. All rights reserved. Reproduction,
Novell ZENworks Asset Management 7.5
Novell ZENworks Asset Management 7.5 w w w. n o v e l l. c o m October 2006 USING THE WEB CONSOLE Table Of Contents Getting Started with ZENworks Asset Management Web Console... 1 How to Get Started...
Grandstream Networks, Inc. UCM6100 Series IP PBX Appliance CDR and REC API Guide
Grandstream Networks, Inc. UCM6100 Series IP PBX Appliance CDR and REC API Guide Index CDR REPORT... 3 CDR FILTER... 3 CDR REPORT DATA FIELDS... 4 CDR REPORT OPERATIONS... 5 CDR CSV FILE... 6 API CONFIGURATION...
User Guide for Payroll Service (APS+)
User Guide for Payroll Service (APS+) Sept 2015 No part of this document may be reproduced, stored in a retrieval system of transmitted in any form or by any means, electronic, mechanical, chemical, photocopy,
MegaPath Call Center Agent/Supervisor
MegaPath Call Center Agent/Supervisor User Guide Table of Contents 1 Introduction to Call Center...9 1.1 Call Center Agent... 9 1.2 Call Center Supervisor... 10 2 Getting Started... 12 2.1 Launch Call
Part No. P0935737 02. Multimedia Call Center. Set Up and Operation Guide
Part No. P0935737 02 Multimedia Call Center Set Up and Operation Guide 2 Multimedia Call Center Set Up and Operation Guide Copyright 2001 Nortel Networks All rights reserved. 2001. The information in this
Localizing dynamic websites created from open source content management systems
Localizing dynamic websites created from open source content management systems memoqfest 2012, May 10, 2012, Budapest Daniel Zielinski Martin Beuster Loctimize GmbH [daniel martin]@loctimize.com www.loctimize.com
Allworx Queuing and Automated Call Distribution Guide (Release 7.1.0.x)
Allworx Queuing and Automated Call Distribution Guide (Release 7.1.0.x) No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic,
SQUEEZE SERVER. Operation Guide Version 3.0
SQUEEZE SERVER Operation Guide Version 3.0 CONTENTS Introduction to Squeeze Server... 1 Features... 2 Squeeze Server Components... 3 How Squeeze Server Works... 4 Running Squeeze Server... 5 Priority Job
Virtual Contact Center
Virtual Contact Center Zendesk CTI Integration Configuration Guide Version 8.0 Revision 1.0 Copyright 2013, 8x8, Inc. All rights reserved. This document is provided for information purposes only and the
CallAnalyst Enterprise Server. (Version 2.3)
CallAnalyst Enterprise Server (Version 2.3) CallAnalyst Enterprise Server User Guide Trivium System Inc. Trivium System Inc 1 of 67 Table Of Contents INTRODUCTION TO CALLANALYST ENTERPRISE SERVER... 5
HP LaserJet MFP Analog Fax Accessory 300 Send Fax Driver Guide
HP LaserJet MFP Analog Fax Accessory 300 Send Fax Driver Guide Copyright and License 2008 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written
SOA Software API Gateway Appliance 7.1.x Administration Guide
SOA Software API Gateway Appliance 7.1.x Administration Guide Trademarks SOA Software and the SOA Software logo are either trademarks or registered trademarks of SOA Software, Inc. Other product names,
ithenticate User Manual
ithenticate User Manual Version: 2.0.8 Updated February 4, 2014 Contents Introduction 4 New Users 4 Logging In 4 Resetting Your Password 5 Changing Your Password or Username 6 The ithenticate Account Homepage
REDCap General Security Overview
REDCap General Security Overview Introduction REDCap is a web application for building and managing online surveys and databases, and thus proper security practices must instituted on the network and server(s)
Customer Tips. Xerox Network Scanning HTTP/HTTPS Configuration using Microsoft IIS. for the user. Purpose. Background
Xerox Multifunction Devices Customer Tips June 5, 2007 This document applies to these Xerox products: X WC Pro 232/238/245/ 255/265/275 for the user Xerox Network Scanning HTTP/HTTPS Configuration using
PowerPay User Guide. Table of Contents
Table of Contents Table of Contents... 1 About this Document... 2 Copyright Notice... 3 Publication History... 3 Documentation Conventions... 4 Obtaining Additional Development Information and Documentation...
MyFaxCentral User Administration Guide
faxing simplified. anytime. anywhere. MyFaxCentral User Administration Guide www.myfax.com MyFaxCentral Common Controls...1 Navigation Controls...1 Customize View...1 MyFaxCentral User Administration...2
Technical documentation
Technical documentation HTTP Application Programming Interface SMPP specifications Page 1 Contents 1. Introduction... 3 2. HTTP Application Programming Interface... 4 2.1 Introduction... 4 2.2 Submitting
What Can I do with FaxMind Server 2 System Requirements 3 Fax Recipients 4 Before Install 5 Install FaxMind Server 6
Contents What Can I do with FaxMind Server 2 System Requirements 3 Fax Recipients 4 Before Install 5 Install FaxMind Server 6 FaxMind Server Setup Step 1 - Specify an Administrator 7 Step 2 - Corporate
Installation & Configuration Guide User Provisioning Service 2.0
Installation & Configuration Guide User Provisioning Service 2.0 NAVEX Global User Provisioning Service 2.0 Installation Guide Copyright 2015 NAVEX Global, Inc. NAVEX Global is a trademark/service mark
1 Introduction 2 Installation 3 Getting Started: Default Reports 4 Custom Reports 5 Scheduling Reports
GFI Product Manual The information and content in this document is provided for informational purposes only and is provided "as is" with no warranty of any kind, either express or implied, including but
Online Commerce Suite Membership Guide
Online Commerce Suite Membership Guide Release 3.4 August 2003 Merchant Partners 3435 Ocean Park Blvd. Suite 102 Santa Monica, CA 90405 2010 Merchant Partners. All Rights Reserved. Table of Contents What's
EveryonePrint 3.7. Installation and Configuration Guide. EveryonePrint Installation and Configuration Guide 2014.10.
EveryonePrint 3.7 Installation and Configuration Guide EveryonePrint Installation and Configuration Guide 2014.10.30 Page 1 of 171 1. EveryonePrint Overview... 5 1.1 What is EveryonePrint?... 5 1.2 Prerequisites
Manage Workflows. Workflows and Workflow Actions
On the Workflows tab of the Cisco Finesse administration console, you can create and manage workflows and workflow actions. Workflows and Workflow Actions, page 1 Add Browser Pop Workflow Action, page
Hosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration
Hosted VoIP Phone System Admin Portal User Guide for Call Center Administration Contents 1 About this Guide... 4 2 Accessing the Hosted VoIP Phone System Administration Portal... 5 3 Hosted VoIP Phone
Business Telephone User Guide
Business Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Business Telephone Service We take pride in providing superior
PrinterOn Print Delivery Station Admin Guide
PrinterOn Print Delivery Station Admin Guide Version 2.6 Doc Rev 2.6EH Table of Contents 1. Print Delivery Station (PDS) Overview...4 1.1. Print Delivery Hub...4 1.2. Print Delivery Station...4 1.2.1.
Copyright 2013 GE Multilin Inc. All rights reserved. CyberSentry SEM software revision 1.00. CyberSentry, Digital Energy, Multilin, and GE Multilin
Copyright 2013 GE Multilin Inc. All rights reserved. CyberSentry SEM software revision 1.00. CyberSentry, Digital Energy, Multilin, and GE Multilin are trademarks or registered trademarks of GE Multilin
Turnitin Blackboard 9.0 Integration Instructor User Manual
Turnitin Blackboard 9.0 Integration Instructor User Manual Version: 2.1.3 Updated December 16, 2011 Copyright 1998 2011 iparadigms, LLC. All rights reserved. Turnitin Blackboard Learn Integration Manual:
Table of Contents OBJECTIVE... 3 USING WORKFLOW... 3 WORKFLOW USER ATTRIBUTE MAINTENANCE... 5 WORKFLOW PARAMETER MAINTENANCE... 6
Using Workflow Table of Contents OBJECTIVE... 3 USING WORKFLOW... 3 WORKFLOW USER ATTRIBUTE MAINTENANCE... 5 WORKFLOW PARAMETER MAINTENANCE... 6 Establish Logon Hours (Workflow Assistant)... 12 Create
Assistant Enterprise. User Guide. www.lumosnetworks.com 3-27-08
Assistant Enterprise User Guide www.lumosnetworks.com 3-27-08 Assistant Enterprise (Toolbar) Guide Copyright Notice Trademarks Copyright 2007 BroadSoft, Inc. All rights reserved. Any technical documentation
Polycom CMA System Upgrade Guide
Polycom CMA System Upgrade Guide 5.0 May 2010 3725-77606-001C Trademark Information Polycom, the Polycom Triangles logo, and the names and marks associated with Polycom s products are trademarks and/or
Business Interaction Server. Configuration Guide. 10300685-000 Rev A
Business Interaction Server Configuration Guide 10300685-000 Rev A 2008 Kofax Image Products, Inc., 16245 Laguna Canyon Road, Irvine, California 92618, U.S.A. All rights reserved. Use is subject to license
GFI LANguard 9.0 ReportPack. Manual. By GFI Software Ltd.
GFI LANguard 9.0 ReportPack Manual By GFI Software Ltd. http://www.gfi.com E-mail: [email protected] Information in this document is subject to change without notice. Companies, names, and data used in examples
Volume. PANGEA COMMUNICATIONS CORPORATION Internet Fax Solutions. Virtual Fax Reseller Guide
Volume 2 PANGEA COMMUNICATIONS CORPORATION Internet Fax Solutions Virtual Fax Reseller Guide P A N G E A C O M M U N I C A T I O N S C O R P O R A T I O N Virtual Fax Reseller Guide Pangea Communications
Administration Guide. WatchDox Server. Version 4.8.0
Administration Guide WatchDox Server Version 4.8.0 Published: 2015-11-01 SWD-20151101091846278 Contents Introduction... 7 Getting started... 11 Signing in to WatchDox... 11 Signing in with username and
