Village Manager s Office
|
|
- Roderick Lucas
- 8 years ago
- Views:
Transcription
1 Village Manager s Office SUBJECT: Presentation on the Progress of Consolidating Dispatch Operations and Consideration of Expenditures for Consolidation and Public Safety Technology Enhancements AGENDA ITEM: Village Manager s Report MEETING DATE: February 20, 2007 VILLAGE BOARD REPORT TO: Village President and Board of Trustees FROM: William Fitzpatrick, Police Chief, 847/ Wayne Globerger, Fire Chief, 847/ Chris Clark, Deputy Village Manager, 847/ Victor Stich, Police/Fire Telecommunications Director, 847/ THROUGH: Todd Hileman, Village Manager PUPROSE AND ACTION REQUESTED Staff will make a brief presentation to the Village Board on the progress of the dispatch consolidation and public safety technology and efficiency upgrade project. Staff is requesting Village Board concurrence on the overall direction and plan for the project. Staff is requesting authority to prepare a budget amendment that will provide the authority to expend funds necessary for a basic consolidation and suggested technology and service enhancements for the dispatch center. Suggested enhancements include upgrades for Fire/EMS computer-aided dispatch (CAD), mobile CAD and reporting, audio vehicle locating (AVL), records management, and call-taking consoles to provide additional locations for management of peak load events and employee training. BACKGROUND Since Village Board authority was given on October 3, 2006 to move forward with the consolidation of the police and fire dispatch operations of the Village of Glenview, a staff team has been meeting weekly to establish and meet project goals. The team, chaired by Deputy Manager Clark, includes the following staff: Bill Fitzpatrick, Police Chief Wayne Globerger, Fire Chief Mike Redmond, Deputy Police Chief Mike Sawicki, Deputy Fire Chief Kirk Filipowski, Deputy Police Chief Paul Hutchison, Deputy Fire Chief Phil Perlini, Police Commander Dave Harwood, Dispatch Supervisor Bob Sullivan, Dispatch Supervisor Al Zochowski, Budget Manager Michael Solvig, Assistant Finance Director Vic Stich, Police/Fire Telecommunications Director
2 The team has made significant progress in laying the groundwork for consolidation. Specifically, the following major tasks have been completed: 1. Dispatch Consolidation consultant Richard Tucker was hired to advise the team on consolidation planning, information technology and computer aided dispatch assessment, and to develop a cut-over plan and cost estimate to streamline Glenview s dispatch operations. Mr. Tucker has been involved in consolidation projects throughout the Chicago region and nationally. The basic cut-over plan is substantially complete. 2. A streamlined staffing plan was developed. Thirteen of the original Village dispatchers and two supervisory employees have been retained. Two employees have voluntarily resigned to pursue other personal or professional goals. One has agreed to remain on staff until consolidation occurs and then will voluntarily resign. Three vacant positions have been eliminated. 3. An aggressive cross-training program began in October and continues. All dispatch staff members are being given the opportunity to learn combined police and fire dispatching operations. 4. Standard operating procedures have been written and consolidated for training and quality control purposes. 5. A business plan was developed for the new Dispatch Division. 6. The Police and Fire Staff Team came to mutual consensus that the New World Systems is the software recommendation for Police and Fire Computer-assisted Dispatch (CAD), Records Management Systems (RMS), and mobile computing. The research and decision process included a visit to see and test the joint police/fire New World Systems software that services the City of Sioux Falls, South Dakota. 7. During the fourth quarter of 2006, a recruitment process for a professional Police/Fire Telecommunications Director was completed. Victor Stich, who served formerly as Deputy Director of the City of Chicago Office of Emergency Communications, was selected to lead the Village s new consolidated center. 8. A formal offer was made to the Village of Wheeling to provide the community with police dispatching services by contract. 9. Both Wheeling and Wilmette fire departments are part of and included in the basic Glenview consolidation process. 10. Back-up dispatch center options are being investigated. Options include using an existing Village facility or developing a cooperative arrangement with a dispatch center within a neighboring community. 11. A grant application was made for $178,000 in outside funds for investment for the Fire CAD and RMS software procurement. This application for Infrastructure Maintenance Fee (IMF) funding is expected to be reviewed in April, DISCUSSION The consolidation plan that has been developed includes the identification of specific project expenses and costs necessary to merge the Village s two dispatch centers. The Basic Costs are what has been determined to be the required expenditures for equipment, software or services needed to bring the current equipment, phones and radios to the site of the consolidated center at 2500 East Lake Avenue. The basic costs are provided and detailed on the following chart: 2
3 Basic Costs Table System Category Description Projected Costs Alarm Install Keltron FireComm Display Equipment $4,500 Relocate Alarm Display System $1,800 Relocate Zetron Model 26 Panels (2-incremental) $3,600 Audio Bridge for Zetron 6/26 $3,600 CAD Install new Server, rack & mgmt equipment $72,300 Install CAD Software & Training $55,900 Add Mapping Clients (2) $9,300 CAD Mobile Message Switch $12,900 Message Switch Software $99,700 Mobile Management Server & Software $5,100 Glenview Fire Client Software $26,200 Glenview Police Client Software $55,100 Glenview Police Mesh Conversion $63,800 Data File Conversion (New World Estimate) $12,900 Console Add CES Shelf to MCS $21,000 Fire Channel Voting Comparator $12,500 Connect Fire Channels $2,250 Network Upgrade network wiring infrastructure $1,750 Miscellaneous Relocate Agile Radio $1,500 Telephone Upgrade Plant System (6 Trunks) $7,500 Install Circuits $2,500 Install RTNC Circuits $4,500 TOTAL: $480,200 SERVICE/EFFICIENCY IMPROVEMENT OPPORTUNITIES DURING CONSOLIDATION The dispatch consolidation project has provided the Village staff with the opportunity to revisit the schedule for a number of long-term projects in other areas of public safety. By having both the Police Department and the Fire Department at the table together, a significant amount of progress and coordination has taken place on telecommunications initiatives. The streamlining of duties and cross-training of staff has provided an opportunity to propose moving forward in schedule a number of the Village s long-term goals while staff retraining is occurring. Also, the implementation of these initiatives simultaneously has created economy of scale opportunities. 3
4 As an example, in 2004, the Police Department presented a plan to the Village Board to purchase and implement a Computer Aided Dispatch (CAD), Record Management System, (RMS) and Mobile Computing Module from New World Systems. The plan specified an incremental implementation of the system, beginning with the CAD, followed by the RMS and ending in full implementation with the Mobile Computing Module. The police department has already acquired the CAD and RMS portions of the system. The police CAD software must be upgraded to provide multi-jurisdiction Fire/EMS dispatching applications. The upgrade provides the basic dispatching capabilities needed for the consolidation. In addition, the software must include fire mobile dispatch capability to support functions present in the Fire Department s current CAD software. Currently, the Police Department uses the ALERTS Mobile Data System to access law enforcement data and send messages between response units. Because of design limitations, the ALERTS system will not support transmission of available CAD data from the New World Systems software. This data includes: direct, real time access to CAD information, unit status including event location and unit history, officer safety information, medical alerts and other confirmed hazard information; mapping of locations and, with Automated Vehicle Location (AVL), positions of other units; unit field reporting, eliminating the paper process which now culminates in records personnel keypunching data into a state/regional computer system; field viewing of graphic and pictorial information, positively identifying objects and persons; Used in concert with access by fire mobile computers, the system provides a needed forum for Police/ Fire interoperability as mandated by the Office of Homeland Security. The following items further explain the enhanced requirements and benefits. 1. AVL (automated vehicle location) hardware and software costs: Message switch 44 units ($10,000 police related) $15,000 Mobile upload software 44 units ($16,000 police related) $24,000 AVL CAD interface 44 units ($10,000 police related) $15,000 Training, project management, installation $28,000 Justification: The automated vehicle location software allows dispatch operations to identify the geographic location of all field units. AVL facilitates the dispatch of the closest field unit to a service call and enhances officer safety by pin-pointing the vehicle location at all times. 2. Mobile Field Reporting: Law Enforcement Field Reports: $1,000/unit x 29 units $29,000 Field Reporting Software License $200/unit x 29 units $ 5,800 Mobile Upload of Field Reports $ 600/unit x 29 units $17,400 Training, project management, installation $27,144 4
5 Justification: Mobile Field Reporting module allows field units to connect to the CAD and RMS systems. The benefits of Mobile Field Reporting include: in-car report writing that automatically populates RMS data fields, reducing redundant clerical entry time. supervisor access, review and report approval while in the field, rather than in the station. officers direct, real time access to stored RMS information including arrest warrants, extra watch information, officer safety information, medical alerts and other confirmed hazard information. transfer of local data to officers in the field without dispatcher involvement. 3. Traffic Crash Reporting Module: Accident Reporting Software: $1,000/unit x 20 units $20,000 Reporting Compliance License: $300/unit x 20 units $ 6,000 Training, project management, installation $13,500 Justification: Facilitates electronic transfer of traffic crash information and LARS (Local Accident Reference System) Coding to the Illinois Department of Transportation, saving approximately twenty-four hours of staff time per month. 4. Mug Shot Image Download Module: Download Software: $ 200/unit x 25 units $5,000 Training, project management, installation $2,600 Justification: Allows for electronic transfer of stored mug shots to field units. 5. Fire Records Management Module: Activity Reporting and Scheduling $145,000 Investigations Business Registration Hazardous Material Geo-file verification Hydrant Inventory Incident Tracking Inspections Tracking Personnel/Education Pre-Plans Station Activity Log BLS/ALS Federal and State Compliance Reporting for Fire records State / NIFIRS 5.0 Electronic Reporting Equipment Tracking and Maintenance Justification: The Fire RMS software module completes the integration of the Police/Fire/EMS data and records system. The module will replace the Department s stand-alone records management product that does not integrate with CAD software. The New World Fire RMS component is fully integrated and comprehensive, including modules for reporting to the 5
6 National Fire Incident System, fire inspection, scheduling, training records, building and hazard pre-plans, inventory, and maintenance records. 6. Two (2) Call-taker Positions Furniture and Relocation $25,000 CAD Workstations $ 9,000 Telephony and PC s $39,600 Justification: With the consolidation of personnel, equipment, and the job related functionality the four console positions limits the effectiveness of dispatch operations. The current console configuration of a circular four (4) positions alignment is adequate to support current police functions. Reviewing police/fire/ems work process, downsizing from the seven (7) console positions available today to four (4) introduces task related interference issues (i.e. radio, alarm monitoring, and telephony). Additionally, the intent is to position supervisors on the operations floor to ensure efficient and effective services are provided. To provide for supervisory support, unanticipated contingencies, special event surge, unusual nature or man made disaster situations, training, system support and regular maintenance requires the upgrade to a six position console configuration. The floor space on the dispatch operations floor will require relocation of the current console configuration to support the inclusion of two additional console positions. The following table summarizes the enhanced cost components of the project. It should be noted as with the Basic Cost Table dollar amounts reflect estimates which are based upon current similar procurements and vendor s proposals. The costs detailed include software license, installation and training costs where appropriate. Enhancement Initiatives Cost Table System Category CAD/Call-Taker CAD Mobile Description Projected Costs Add Workstations (2) $9,000 Message Switch AVL Software $82,100* Mobile Management AVL Software $19,000* Glenview Fire Client AVL $6,100* Glenview Police Client AVL $6,600* Records Fire Records Software & Training $145,000 Police Mobile Field Reporting Software $151,130* Police Field Reporting Access Clients $21,900* Console New Furniture (2 Call-Taker Positions) $17,000 Relocate Existing Furniture $8,000 Miscellaneous Trays for Cables $2,750 Electrical Circuit Upgrade $3,500 Telephone Add PC workstations (2) $39,600 TOTAL: $511,680 6
7 All items with an asterisk (*) in the chart have been programmed expenditures within the multiyear Capital Equipment Replacement Fund (CERF). The total for these planned expenditures is $286,830. Schedule Coordinating concurrent project targets, objectives and timely delivery of products relies upon timely execution of concurrent contracts and services and requires support personnel from all the Village work groups involved in the project: the Village Manager s Office, Police, Fire, GIS, IT, Planning, Facilities, HR, Legal, and Communications. The project implementation strategy of design, build and deploy is detailed in quarterly phases. Summary of FY07 First Quarter Targets Computer Aided Dispatch (CAD) products and services Contract to include combined multi-jurisdictional Law Enforcement, Fire/EMS, CAD, RMS, and Mobile applications, required hardware, and connectivity. Contract telephony, voice radio, alarm receipt services, hardware and software to provide required emergency service connectivity Cross-train dispatch personnel including Emergency Medical Dispatch for police dispatchers and LEADS certification for fire dispatchers FY07 Second Quarter Dispatch site preparation and wiring Data collection and entry in preparation to transition to new CAD system Workstation configuration, installation of hardware/software Install telephony products Dispatcher CAD training System user training FY07 Third Quarter Validate system compliance and data integrity Transition cut over Deploy 911 and CAD call processing, dispatch and mobile messaging at New Center CAD RMS data collection and entry RMS system user training FY07 Fourth Quarter Validate RMS system compliance and data integrity Deploy Police/fire/EMS RMS BUDGET Expenditures: In order to fund the basic consolidation costs and enhancements/improvements, a one-time expenditure of approximately $1 million would be required. If Board direction is provided to proceed with the plan outlined in the report, the funding would be formally requested by a future 2007 Budget Amendment. The enhancements, that include Records Management Systems 7
8 (RMS) and Mobile Communications, are accelerated projects that had been planned for future budget years. These projects are within the FY2008 through FY2010 business plans of the Police and Fire Departments. Revenue Sources: The resources available to fund the $1 million come from three sources. Funding sources are: 1. Grants ($178,000) 2. Carry-over funds from the Police Headquarters Capital Project ($250,000 or remaining funds after Police Department Headquarter project is completed) 3. Capital Equipment Replacement Fund (CERF) and Facility Replacement Fund (FRF) (up to $750,000) Grants: The Village has already applied for an Infrastructure Maintenance Fee (IMF) Grant in the amount of $178,000. The anticipated date to hear whether this grant has been approved is in the April, 2007 time frame. Police Headquarters Capital Project: During the 2007 budget process, the Village Board approved a carry-over transfer from the Corporate Fund to the Police Headquarters Capital Project Fund to provide resources for any costs associated with punch list work to finish the Headquarters Project. At this time it appears that of the $575,000 carried forward there will be $250,000 remaining that can be used to fund the costs associated with making the Joint Dispatch Center operational. CERF/FRF Funds: During June, 2006, the Village Board was briefed about the excess funds within the CERF Fund through the results of the fleet operations analysis performed by Mercury and Associates. During the report it was noted that the beginning fund balance of CERF for the 2007 year should be in the $3.5 million dollar range. With that fund balance and the use of CARCAP, an analysis tool, it was determined that the Village could fund all future replacement costs with a safety net of $1 Million over the analysis period which covers 40 years. The remaining fund balance was transferred to the FRF to be earmarked for future facility capital improvements and replacements. Staff is proposing that up to $750,000 of these funds be used to complete the proposed enhancement projects for the CAD, RMS and Mobile Communications ($286,300 was already programmed for these projects) and provide resources to aid in the costs of combining the dispatch centers. Only the amount of funds needed to successfully accomplish these projects would be transferred. The funds remaining in the FRF, as of this analysis, will be sufficient to continue with the plans developed for FRF. Future Actions: Several actions will need to be taken over the next several Board meetings. The primary action would be to approve a Budget Amendment that would provide the resources and appropriation to fund the overall project. It is anticipated that a Budget Amendment would be placed on the Village Board agenda in March, RECOMMENDATION Staff is requesting Village Board concurrence on the overall direction and plan for the project. Staff is also requesting authority to prepare a budget amendment that will provide the authority to expend $480,000 for basic consolidation and $512,000 for suggested technology and service enhancements for the dispatch center and Police and Fire Departments. ATTACHMENT Copy of the Draft Powerpoint for the February 20, 2007 Staff Presentation 8
9 Glenview Police and Fire Dispatch Consolidation Project and Technology Update Status Update
10 Project Overview Board Approved Initiative 10/03/2006 Consultant Retained 11/15/2007 Tasks and Systems Upgrades Identified Director Started 1/29/2007 Procurement Process Ready Business Model
11 Business Model Police Business Plan Fire Business Plan New World Systems Software Platform Sharing Records Efficiency (RMS) Patrol Efficiency (Mobile) Records Efficiency (RMS) Enhanced Professional Service Level
12 Consolidation Process Procedures Defined Personnel Training Dispatch Systems Upgrade CAD Standardization Communications Circuits Re-Routed Operational Cutover Decommission Old Systems
13 Financial Background Technology, Services, Software, Training Joint Dispatch + Enhanced Service Resources: Grants & Contract Partners
14 Drivers Partnership Opportunities Business Model NorthWest Central Cost Sharing Other Community Models 10-Year Modeling Other Local Needs Cost Efficiency
Request for Proposals. For a. Fire Station Alerting System
Request for Proposals For a Fire Station Alerting System SouthCom Combined Dispatch Center 21113 Dettmering Dr., Matteson, IL. 60443 Ph: (708) 283-6631 Fax: (708) 283-6641 REQUEST FOR PROPOSALS 911 EMERGENCY
More informationFY 2015 PERFORMANCE PLAN Office of Unified Communications
FY 2015 PERFORMANCE PLAN MISSION The mission of the (OUC) is to provide a fast, professional, and cost-effective response to 911 calls for public safety and 311 calls for city services in the District
More informationMEMORANDUM VILLAGE OF NORTHBROOK
MEMORANDUM VILLAGE OF NORTHBROOK POLICE DEPARTMENT TO: RICHARD A. NAHRSTADT, VILLAGE MANAGER FROM: JASON BATALDEN, INTERNAL SERVICES ADMINISTRATOR DATE: December 8, 2015 SUBJECT: STARCOM AGREEMENT In light
More informationW H I T E P A P E R. Hub and Spoke Approach to Computer-Aided Dispatch
W H I T E P A P E R Hub and Spoke Approach to Computer-Aided Dispatch 1 Introduction Intergraph s hub and spoke approach to computer-aided dispatch (CAD) provides an alternative to a standalone independent
More informationAPPLICATION FOR THE E911 RURAL COUNTY GRANT PROGRAM
APPLICATION FOR THE E911 RURAL COUNTY GRANT PROGRAM W Form 1A, incorporated by reference in Florida Administrative Code Rule 60FF1-5.002 Rural County Grants, E911 Rural County Grant Application, effective
More informationSupport Services Department
Support Services Department SUBJECT: Consideration of a Resolution and a recommendation authorizing execution of a contract amendment with Prescient Solutions, of Schaumburg, IL for staffing in the total
More informationOffice of the CIO. Department Description. Goals and Objectives
Department Description The Office of the Chief Information Officer (OCIO) is comprised of the Communications and Information Technology (IT) divisions. The Communications Division provides all wireless
More informationSOLUTION BRIEF Astro 25 conventional systems. ASTRO 25 conventional SYSTEMS. conventional systems
ASTRO 25 conventional SYSTEMS The right size the right solution the right price astro 25 conventional systems Meet your conventional system needs today while setting the foundation for tomorrow. Conventional
More informationInformation Technology and Communications
Information Technology and Communications City Council City Manager I INFORMATION TECHNOLOGY AND COMMUNICATIONS I '""""'"'"1:11 commimill!itlerrs: Mission Statement To establish strategies, policies and
More informationGuam Fire Department. A Report to Our Citizens 2012-2013
Guam Fire Department A Report to Our Citizens 2012-2013 Mission Statement The Guam Fire Department will respond to and mitigate all threats to life, property, and the environment in the Territory of Guam
More informationRiverside Police Department Accomplishments
2010 Riverside Police Department Accomplishments Chief Thomas Q. Weitzel Village of Riverside 1/1/2010 February 2011 tweitzel@riverside.il.us Office of the Chief of Police Village Manager Peter Scalera
More information911 Phone System: Telecommunicator Furniture PHONE & FURNITURE TOTAL: 22,080.00. Software Expenditures
911 Phone System: cost 9-1-1 trunk line charges 8,280.00 Basic line charge only **One administrative line per call-taking position Interpretive Services Selective Routing and ALI provisioning 13,800.00
More informationOvercoming Disasters at the Erie County 911 dispatch Center
OVERVIEW OF THE ERIE COUNTY EMERGENCY COMMUNICATIONS CENTER ASSESSMENT APRIL 1, 2010 BACKGROUND Several years ago, Erie County decided to consolidate 9-1-1 call taking and emergency communications into
More informationBY WAY OF EXAMPLE, BUT NOT LIMITATION, THE FOLLOWING COSTS ARE 911 FUND ELIGIBLE (as approved by the North Carolina 911 Board on 2/08/2008):
BY WAY OF EXAMPLE, BUT NOT LIMITATION, THE FOLLOWING COSTS ARE 911 FUND ELIGIBLE (as approved by the North Carolina 911 Board on 2/08/2008): IF YOU HAVE QUESTIONS ABOUT EXPENDITURES NOT LISTED, PLEASE
More informationCook County Emergency Telephone System Board
Cook County Emergency Telephone System Board 69 W. Washington, Chicago, IL 60602 Thursday, November 20, 2014 9:30 a.m. ATTENDANCE Board members in attendance were, Ms. Joellen Bailey, Mr. John Cornier,
More informationMonterey County Operational Area Emergency Communications System (NGEN) Project Background and Information
Monterey County Operational Area Emergency Communications System (NGEN) Project Background and Information Background: The Next Generation (NGEN) Radio Project replaces the existing public safety and local
More informationCONSOLIDATED DISPATCH. Chief Michael Ruth Deputy Chief Scott Novak Countryside Police Department
CONSOLIDATED DISPATCH Chief Michael Ruth Deputy Chief Scott Novak Countryside Police Department Introduction City of Countryside Home rule community of 6,000 residents located in the West & Southwest suburbs
More informationPUBLIC SAFETY. Annual Fiscal Plan. Actual. Original
PUBLIC SAFETY Division of Police Description The Division responds to citizen complaints, provides patrol coverage, enforces traffic laws, investigates criminal activity, and provides educational programs
More informationPLAN TO COOPERATE, COLLABORATE, & CONSOLIDATE SERVICES (2013) Economic Vitality Incentive Program
PLAN TO COOPERATE, COLLABORATE, & CONSOLIDATE SERVICES (2013) Economic Vitality Incentive Program January 24, 2013 Table of Contents Introduction... 3 Consolidation of Public Safety Answering Points (Dispatch)...4
More informationSTATE OF MONTANA BASIC, ENHANCED and WIRELESS ENHANCED 9-1-1 FUNDING GUIDELINES
STATE OF MONTANA BASIC, ENHANCED and WIRELESS ENHANCED 9-1-1 FUNDING GUIDELINES The following criteria or standards have been established to determine if budgetary items are appropriate to the installation,
More informationFY17 PSAP GRANT PROGRAM APPLICATION
FY17 PSAP GRANT PROGRAM APPLICATION VIRGINIA INFORMATION TECHNOLOGIES AGENCY Integrated Services Division FY17 PSAP GRANT PROGRAM APPLICATION HOW TO APPLY/DEADLINE The grant application is available and
More information15- EMERGENCY BUTTON ACTIVATION
15- EMERGENCY BUTTON ACTIVATION 15.1 GENERAL Responder safety is a top priority of York County DES. Each portable radio is equipped with an emergency button to alert all users on the network of an emergency.
More informationCouncil Technology Application Committee
Council Technology Application Committee November 14, 2012 Table of Contents Agenda 2 Approval of Minutes of June 20, 2012 Minutes 4 Update on Public Safety Computer Aided Dispatch/Records Management System
More informationStatements in bold are directly from the statute IC 36-8-16.7-38.
Statements in bold are directly from the statute IC 36-8-16.7-38. Permitted uses of distribution by PSAPs; annual reports to board by PSAPs; state board of accounts annual audit of PSAP expenditures; review
More information4. Technology Assessment
4. Technology Assessment KAT Transit Development Plan A technology study for KAT was prepared in 2005. That work provides the basis for this chapter as much of the information is germane and tied to the
More informationAPPLICATION FOR THE E911 RURAL COUNTY GRANT PROGRAM
APPLICATION FOR THE E911 RURAL COUNTY GRANT PROGRAM W Form 1A, incorporated by reference in Florida Administrative Code Rule 60FF1-5.002 Rural County Grants, E911 Rural County Grant Application, effective
More informationFire Station Alerting and Automation
Fire Station Alerting and Automation Proven Technology Extensive Customization Unmatched Service Annually Verified for Integration with Motorola Solutions MCC7100, MCC7500 Consoles and ASTRO 25 Integrated
More informationInformation Technology. April 19, 2012
Information Technology April 19, 2012 1 Overview Mission Statement Department Goals Key Performance Indicators 2011 Annual Customer Survey Scope of IT Services How Do We Improve IT Services Must Address
More informationExhibit to Data Center Services Service Component Provider Master Services Agreement
Exhibit to Data Center Services Service Component Provider Master Services Agreement DIR Contract No. DIR-DCS-SCP-MSA-002 Between The State of Texas, acting by and through the Texas Department of Information
More informationClassification Appeal Decision Under Section 5112 of Title 5, United States Code
U.S. Office of Personnel Management Office of Merit Systems Oversight and Effectiveness Classification Appeals and FLA. Programs San Francisco Oversight Division 120 Howard Street, Room 760 San Francisco,
More informationFIRE STATION ALERTING HELPS MEET YOUR RESPONSE GOALS
IMPROVING THE FIRE STATION RESPONSE MACH ALERT FIRE STATION ALERTING HELPS MEET YOUR RESPONSE GOALS BECAUSE SECONDS COUNT When the call for help is made, first responders cannot arrive soon enough and
More informationCITY OF ARCADIA DISPATCH SERVICES SUPERVISOR
CITY OF ARCADIA DISPATCH SERVICES SUPERVISOR DEFINITION Under general supervision, responsible for the operation of the emergency services systems and various communication devices to receive, route, relay,
More informationOffice of Unified Communications OUC (UC)
OUC (UC) MISSION The mission of the is to deliver world-class customer service to the residents, visitors, and other stakeholders of the District with efficient, professional, and cost-effective responses
More information--Becomes skilled at receiving calls and use of PSCC databases and equipment before learning/ performing dispatch functions.
CNC021E, page 1 Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. DUTIES Serves as an Emergency Communications Technician
More informationOverview. The TriTech Solution TriTech s Inform RMS is a proven, robust, multi-jurisdictional records management system.
Inform RMS The TriTech Solution TriTech s Inform RMS is a proven, robust, multi-jurisdictional records management system. Covering the entire life span of records development from initial generation to
More informationSanta Cruz Consolidated Emergency Communications Center PUBLIC SAFETY COMMUNICATIONS SYSTEMS SENIOR TECHNICIAN
Class Purpose: Under general direction, the Communications Systems Senior Technician performs complex technical duties while administering, monitoring, supporting, troubleshooting, repairing, and maintaining
More informationThe City of Calgary, 2009 PSC Operational Review Final Report
1. The City of Calgary, 2009 PSC Operational Review Final Report Prepared by Framework Partners Inc. & Emergency Services Consulting International April 20, 2010 Table of Contents Executive Summary...
More informationFire Station IP Alerting System
SCOPE OF SERVICES Fire Station IP Alerting System The County desires to acquire a Fire Station Alerting System ( System ) that will interface with the County s Motorola CAD system (Premier CAD v7, formally
More informationSOLUTION BRIEF. Motorola FSA4000. How to Achieve Near 100% Fire Station Alerting Reliability
SOLUTION BRIEF Motorola FSA4000 How to Achieve Near 100% Fire Station Alerting Reliability CONTENTS 2 Abstract 2 Introduction 2 Rapid Response Depends on Reliable Dispatch and Alerting Systems 3 Most Approaches
More informationE nable the service delivery of our customers
Information Technology Department Vijay Sammeta, Acting Chief Information Officer M I S S I 0 N E nable the service delivery of our customers through the integration of city-wide technology r~soiirc~s
More informationRegular Workshop March 23, 2015 Agenda Item: Town Manager, Assistant Town Manager, Police Chief, Fire Chief
Regular Workshop March 23, 2015 Agenda Item 11 Agenda Item: Presenter: Summary: Attachments: Recommended Action: Dispatch Service Options Town Manager, Assistant Town Manager, Police Chief, Fire Chief
More informationStatement of Work for ShoreTel Implementation
Statement of Work for ShoreTel Implementation Project Management ScanSource Services Group shall assign a dedicated Project Manager to interface directly with the Reseller with the following responsibilities:
More informationGrant Summary Regional Dispatch Center. for. Regional Dispatch Study Team
Grant Summary Regional Dispatch Center for Regional Dispatch Study Team Ed Vitone March 6, 2012 1 Updates: Allegations made the Study Group failed to follow open meeting requirements Contacted Attorney
More informationMONROE COUNTY SHERIFF S OFFICE
MONROE COUNTY SHERIFF S OFFICE CLASS TITLE: COMMUNICATIONS OFFICER Pay Range: 11 Exempt: No Shift: 12 HR w/o Holidays This position is classified as a critical position and involves receiving incoming
More informationThe Success and Future of MORE Technology - Regional Public Safety Criminal Justice Computer System
The Success and Future of MORE Technology - Regional Public Safety Criminal Justice Computer System Robert Daddow, Assistant Deputy County Executive S Joseph Sullivan, CLEMIS Manager CLEMIS Page 1 History
More informationSoftware Licensing Audit Report
Software Licensing Audit Report Issued by the January 31, 2006 EXECUTIVE SUMMARY The has concluded its audit of the City of El Paso Information Technology (IT) Software Licensing Process. This limited
More informationKansas Information Resource Management System
2009 NASCIO Recognition Award Nomination Kansas Information Resource Management System Category: Enterprise IT Management Initiatives Department of Administration Division of Information Systems and Communications
More informationSanta Cruz Consolidated Emergency Communications Center PUBLIC SAFETY COMMUNICATIONS OPERATIONS SUPERVISOR
Class Purpose: Santa Cruz Consolidated Emergency Communications Center Under general direction, Operations Supervisors are responsible for supervising, directing, coordinating and evaluating the work of
More informationOffice of Unified Communications OUC (UC)
OUC (UC) MISSION The mission of the (OUC) is to provide a fast, professional, and cost-effective response to 911 calls for public safety and 311 calls for city services in the District of Columbia. The
More informationJoint Wireless Review Committee Business Case
Joint Wireless Review Committee Business Case 1 Introduction 2 Opportunities 3 Financial, Resource Plan and ROI 4 Risks Conclusion and rewards JWRC Mandate Approve wireless projects Integrated outdoor
More informationCONSENT CALENDAR AGENDA ITEM NO. 7 BOARD OF DIRECTORS MEETING November 20, 2014
CONSENT CALENDAR AGENDA ITEM NO. 7 BOARD OF DIRECTORS MEETING November 20, 2014 TO: FROM: SUBJECT: Board of Directors, Orange County Fire Authority Brian Stephens, Assistant Chief Support Services Department
More informationWINTER PARK POLICE DEPARTMENT. Strategic Plan 2012 Update
WINTER PARK POLICE DEPARTMENT Strategic Plan 2012 Update A report card and status highlighting our accomplishments after the first year of our multi-year plan FY20111 FY2015 Goal 1 has four strategies
More informationSection VI: Program 4000: Public Safety
Section VI: Program 4000: Public Safety This section includes detailed information about the FY2016 Operating Budget & Financing Plan for public safety. It includes: 4100 Law Enforcement VI-2 4200 Fire
More informationPerformance is not measured at the program level. Performance is measured at the National Guard overall level. Program Statistical Data
PROGRAM NARRATIVE Date: 12/23/2014 540 Office of the Adjutant General Time: 13:06:49 Program: Tuition and Enlistment Compensation Reporting level: 00-540-100-10-00-00-00-00000000 Program Performance Measures
More informationCOST EFFICIENCIES/PRODUCTIVITY
Updated: 0-0-0 EB-0-0 Schedule Page of 0 COST EFFICIENCIES/PRODUCTIVITY.0 INTRODUCTION Hydro One has updated this exhibit to improve the information on Cost Efficiencies and Productivity initiatives and
More informationHouston Information Technology Services (HITS)
Houston Information Technology Services (HITS) AGENDA» Information & Cyber Security» Network & Telephony Upgrades» Data Center Consolidation Information & Cyber Security What have we done?» Policy Executive
More informationCITY OF OAK CREEK VoIP Telephone System Addendum
CITY OF OAK CREEK VoIP Telephone System Addendum Important Dates: RFP Documents available April 24 th, 2015 Pre Bid Walkthrough None Last Day for Questions May 6th, 2015 4:00 p.m. CST Last Addendum Issued
More informationPage 1 of 6 Position Code #P10213. REPORTS TO: IT Director BRANCH: Information & Technology. ASSOCIATION: Civilian LOCATION: Headquarters
Page 1 of 6 Position Code #P10213 POSITION TITLE: PRIDE Help Desk Analyst DEPT/DIV.: Support Services REPORTS TO: IT Director BRANCH: Information & Technology ASSOCIATION: Civilian LOCATION: Headquarters
More informationOffice of Inspector General
DEPARTMENT OF HOMELAND SECURITY Office of Inspector General INFORMATION TECHNOLOGY: Final Obstacles Removed To Eliminate Customs Disaster Recovery Material Weakness Office of Information Technology OIG-IT-03-01
More informationOPERATIONS CAPITAL. The Operations Capital program for the test years is divided into two categories:
Filed: September 0, 00 EB-00-0 Tab Schedule Page of OPERATIONS CAPITAL.0 INTRODUCTION Operations Capital funds enhancements and replacements to the facilities required to operate the Hydro One Transmission
More informationITEM FOR FINANCE COMMITTEE
For discussion on 12 May 2000 FCR(2000-01)13 ITEM FOR FINANCE COMMITTEE CAPITAL WORKS RESERVE FUND HEAD 708 - CAPITAL SUBVENTIONS AND MAJOR SYSTEMS AND EQUIPMENT Fire Services Department New Subhead Replacement
More informationFund 60030 Technology Infrastructure Services
Mission To provide a reliable and secure technology infrastructure foundation required to support County business processes and systems that strengthen the public service commitment of Fairfax County.
More information- 149 - Information Technology
Information Technology Mission Develop, leverage and implement technology to make government more efficient, transparent and responsive to citizens. This includes driving business efficiency and "Green
More informationOFFICE OF INFORMATION TECHNOLOGY 9-1-1 STATE GRANT COMPLIANCE SUPPLEMENT -----------------------------------------------------------
OFFICE OF INFORMATION TECHNOLOGY 9-1-1 STATE GRANT COMPLIANCE SUPPLEMENT ----------------------------------------------------------- TABLE OF CONTENTS ------------------------------- NJFIS Account Number
More informationAt the supervisory level, incumbent supervises lower-level dispatchers in use of LEADS & dispatching officers & equipment.
STATE OF OHIO (DAS) CLASSIFICATION SPECIFICATION CLASSIFICATION SERIES: Highway Patrol Dispatcher MAJOR AGENCIES: Public Safety only SERIES NO.: 5246 SERIES PURPOSE: The purpose of the highway patrol dispatcher
More informationA Paradigm Shift for Dispatch Consoles From hardware consoles to a licensed, evergreen software platform
A Paradigm Shift for Dispatch Consoles From hardware consoles to a licensed, evergreen software platform By Michael Branning, CEO. Dispatch console operators in the 1950 s and 1960 s operated radio dispatch
More informationOakland County Michigan Information Technology (IT) Strategic Plan
1.0 INTRODUCTION Oakland County Michigan Information Technology (IT) Strategic Plan The Oakland County Information Technology (IT) Strategic Plan, similar to all strategic planning, is an ongoing process.
More informationTo protect the lives and property of citizens, by providing professional fire and life safety services to people in need.
Mission To protect the lives and property of citizens, by providing professional fire and life safety services to people in need. Fire Department Priorities Emergency Response Training Fire Prevention
More informationBAKERSFIELD FIRE DEPARTMENT. Budget Proposal FY2015-16
Budget Proposal FY2015-16 Fire Chief Deputy Fire Chief Deputy Fire Chief FIRE SUPPRESSION SERVICES FIRE ADMINISTRATIVE SERVICES FIRE SAFETY SERVICES Branch FY 2014-15 Amended FY 2015-16 Proposed Fire Suppression
More informationCity of Oak Creek. Class Title: Emergency Services Dispatcher. Division: Administrative Location: Police Station
City of Oak Creek Class Title: Emergency Services Dispatcher Department: Police Division: Administrative Location: Police Station Job Code Number: Grade Number: Non-Union Summary Description Performs a
More informationWhite Paper VoIP Crash Phone Systems
White Paper VoIP Crash Phone Systems John Purnell March 1 st, 2015 Page 2 of 10 Contents 1.0 Executive Summary... 3 2.0 Abbreviations and Definitions... 3 3.0 What is a Crash Phone System?... 4 4.0 Technology
More informationUNIVERSITY OF WEST GEORGIA ANNUAL REPORT (NONACADEMIC) FY 2010 (July 1, 2009 to June 30, 2010) DEPARTMENTAL MISSION & ASSESSMENT
UNIVERSITY OF WEST GEORGIA ANNUAL REPORT (NONACADEMIC) FY 2010 (July 1, 2009 to June 30, 2010) Department University Police Name of Person Completing Report Thomas J. Mackel 1. Departmental Mission & Goals
More informationIntegrated Command and Control Center Solutions for Public Safety
Integrated Command and Control Center Solutions for Public Safety TETRA - P25 - LTE - CAD We live in a rapidly changing world, and the time has come for critical communications systems to either evolve
More informationAgenda Report. April 8, 2013. Honorable Mayor and City Council TO: THROUGH: Finance Committee (April 8, 2013) FROM: Water and Power Department
Agenda Report April 8, 2013 TO: Honorable Mayor and City Council THROUGH: Finance Committee (April 8, 2013) FROM: SUBJECT: Water and Power Department AUTHORIZATION TO ENTER INTO CONTRACTS WITH DESIGNATED
More informationSTARCOM21 Master Contract #CMS3618850. Attachment D Pricing
STARCOM21 Master Contract #CMS3618850 This is attached to and made a part of the STARCOM21 Master Contract CMS3618850. No modification, amendment or waiver of any provision of this Attachment shall be
More informationAGENDA ITEM TO: CITY COUNCIL FROM: CITY MANAGER. Item Number: Submitted By: Eric R. Nuñez Chief of Police
AGENDA ITEM TO: CITY COUNCIL FROM: CITY MANAGER Item Number: Submitted By: Eric R. Nuñez Chief of Police 11 Meeting Date: Subject: Agreement with Spillman Technologies, Inc., for Computer Aided Dispatch
More informationSubject: Authorize the City Manager to Negotiate and Execute a One Year Contract for Dispatch Services with the Matanuska-Susitna Borough
CITY OF PALMER ACTION MEMORANDUM NO. 12-040 Subject: Authorize the City Manager to Negotiate and Execute a One Year Contract for Dispatch Services with the Matanuska-Susitna Borough Agenda of: May 8, 2012
More informationSummary: Executive Budget Recommendation for Fiscal Years 2013-14 and 2014-15 DEPARTMENT OF STATE POLICE Analyst: Mark Wolf
Summary: Executive Budget Recommendation for Fiscal Years 213-14 and 214-15 DEPARTMENT OF STATE POLICE Analyst: Mark Wolf FY 212-13 Year-to-Date FY 213-14 Difference: FY 213-14 Vs. FY 212-13 FY 214-15
More informationlaw enforcement records management solution
Public Safety law enforcement records management solution 2 Secure and Reliable Management of Law Enforcement Records Managing the daily influx of law enforcement information is a massive job one that
More informationINFORMATION TECHNOLOGY
INFORMATION TECHNOLOGY MISSION: The mission of the Information Technology Department is to provide the most innovative, highest quality technology-based services in the most cost-effective manner, and
More informationInformation Technology
Information Technology 824 Overview The Department of Information Technology (DoIT) builds, manages and maintains City government information technology infrastructure and systems used by City departments
More informationThe Gateway to a Better Vehicle Area Network. Key considerations when evaluating laptops as communications hubs for in-vehicle communications
The Gateway to a Better Vehicle Area Network Key considerations when evaluating laptops as communications hubs for in-vehicle communications Introduction Since notebooks first incorporated internal Wi-Fi
More informationThe Emergency Operations Plan provides guidance for managing emergency communications resources.
Emergency Support Function #2 - Communication ESF # 2 Primary Agency Office of Emergency Preparedness Information Technology University Relations 911 Centers Secondary/Support Agencies Law Enforcement
More informationSan Diego Urban Area Homeland Security Geospatial Projects
San Diego Urban Area Homeland Security Geospatial Projects Homeland Security UASI Investments Regional 3Cs Microwave Communication System Regional Terrorism Threat Assessment Center Interoperability Radio
More informationMission Critical Voice Communications Requirements for Public Safety National Public Safety Telecommunications Council Broadband Working Group
Mission Critical Voice Communications Requirements for Public Safety National Public Safety Telecommunications Council Broadband Working Group Executive Summary The term mission critical voice has been
More informationInformation Technology Master Plan Update: IMTech February 28, 2011
Information Technology Master Plan Update: IMTech February 28, 2011 Information Technology Master Plan Update: Agenda Background City of Georgetown s Vision Technology Transformation Approach Assessment
More informationREPORT TO MAYOR AND COUNCIL
AGENDA ITEM NO. 3.d REPORT TO MAYOR AND COUNCIL TO THE HONORABLE MAYOR AND COUNCIL: DATE: June 12, 2012 SUBJECT: AUTHORIZE THE INFORMATION TECHNOLOGY DIRECTOR TO EXPEND FUNDS INCLUDED IN THE FISCAL YEAR
More informationThe Miami Beach, Florida Emergency Operations Center
Brookings, OR EOC DESIGN WORK SESSION The Miami Beach, Florida Emergency Operations Center v. May 2011 Prepared By: All Hands Consulting Patrick Rick LaValla, Lead Author TABLE OF CONTENTS Case Study:
More informationICS ORIENTATION Saskatchewan
INCIDENT COMMAND SYSTEM Canadian Version CANADIAN NATIONAL TRAINING CURRICULUM ICS ORIENTATION Saskatchewan Module 1 I - 100 INCIDENT COMMAND SYSTEM Canadian Version CANADIAN TRAINING CURRICULUM MODULE
More informationAdministration and Management Services Organizational Chart
Fiscal Year 216 Adopted Budget Organizational Chart Total Full-Time Equivalents (FTE) = 184. Total Full-Time Equivalents (FTE) = 184. Summary of Services Provided The department included in this service
More informationPOSITION ANNOUNCEMENT PUBLIC SAFETY COMMUNICATIONS OFFICER
POSITION ANNOUNCEMENT PUBLIC SAFETY COMMUNICATIONS OFFICER EMERGENCY SERVICES COMMUNICATIONS DEPARTMENT The City of Livingston is seeking applicants to fill the position of a full-time Public Safety Communications
More informationNorfolk Community Fiber Optic Network
Norfolk Community Fiber Optic Network It s not only about technology; it s also about relationships! Norfolk s Community Fiber Optic Network Norfolk s Community Fiber Optic Network Overview Connects 12
More informationSenior Network Administrator Page 2
Long Beach Community College District CLASS SPECIFICATION Senior Network Administrator Date Adopted: May 22, 2006 FLSA Status: EEOC Job Category: Union Representation: Non-Exempt Professionals Represented
More informationANNEX B COMMUNICATIONS
ANNEX B COMMUNICATIONS APPROVAL & IMPLEMENTATION Annex B Communications This emergency management plan is hereby approved. This plan is effective immediately and supersedes all previous editions. Jeff
More informationDISASTER RECOVERY. Omniture Disaster Plan. June 2, 2008 Version 2.0
DISASTER RECOVERY Omniture Disaster Plan June 2, 2008 Version 2.0 CHAPTER 1 1 Disaster Recovery Plan Overview In the event that one of our data collection environments are unavailable due to an event,
More informationDepartment of Information Technology
Department Overview Erin Devoto, Director & Chief Technology Officer (206) 684-0600 http://www.seattle.gov/doit The Department of Information Technology (DoIT) manages the City's information technology
More informationREPORT TO CONGRESS ON THE IMPLEMENTATION OF THE FY 2003 INTEROPERABLE COMMUNICATIONS EQUIPMENT GRANT PROGRAM
REPORT TO CONGRESS ON THE IMPLEMENTATION OF THE FY 2003 INTEROPERABLE COMMUNICATIONS EQUIPMENT GRANT PROGRAM Department of Homeland Security Emergency Preparedness & Response Directorate May 2003 Table
More informationSPRINT NEXTEL HOSTED CONTACT CENTER PRODUCT ANNEX
SPRINT NEXTEL HOSTED CONTACT CENTER PRODUCT ANNEX 1. The following terms and conditions in this Sprint Hosted Contact Center Product Annex ( Annex ), together with the Sprint Standard Terms and Conditions
More informationLetter 1. Executive Summary 3. I. Introduction 9. II. Scope & Methodology 11. Finding #1: Inadequate Staffing Results in Excessive Overtime 12
Contents Letter 1 Executive Summary 3 I. Introduction 9 II. Scope & Methodology 11 III. Findings and Recommendations: Finding #1: Inadequate Staffing Results in Excessive 12 Finding #2: Exception Reports
More informationDIGITAL JUSTICE SOLUTION SELECT INTEGRATED SOFTWARE
DIGITAL JUSTICE SOLUTION SELECT INTEGRATED SOFTWARE A rapidly deployable, industry-proven public safety solution offering Computer Aided Dispatch, Records Management System and Mobile Data Computing for
More information