Customer Success Organization Partnering with our customers to solve complex business problems

Transcription

1 Customer Success Organization Partnering with our customers to solve complex business problems

2 Your Success is Our Success Since 1994, PowerPlan s mission has been to provide assetintensive companies with an integrated accounting, tax, budgeting and analytical solution that helps them optimize financial performance and mitigate compliance risk. We do this by establishing partnerships with our customers, working to understand their business and its strategic objectives to help them get the most from their PowerPlan investment. Ultimately our goal is to earn the right to be your organization s trusted advisor. To support this approach, we have created the Customer Success Organization (CSO), which works in concert with your Customer The one thing that PowerPlan is doing that no other software company is doing is showing me how to use what I own more efficiently and get more business value out of it. VP, Utilities Company Relationship Executive (CRE) and serves as your key resource for PowerPlan product optimization, best practices, training and solution support. Once your PowerPlan solution is implemented and in production, the CSO team is available to answer questions and resolve issues. By partnering this way, we develop a better understanding of your company and its goals so we can optimize PowerPlan in order to help you achieve results. 2 3

3 Our Team The members of PowerPlan s CSO team not only have a deep technical understanding of the entire software suite, but they are extremely knowledgeable in the areas of asset accounting, tax and budgeting. This balance of software acumen and domain expertise makes them uniquely With PowerPlan s three-tier support model, you can select the level of expertise that best meets your organization s goals. Standard provides product support, Advanced extends support to your entire solution and Premier delivers a consultative approach, bringing you the resources necessary to complement your company s tax and asset accounting strategy. qualified to help your company get the most from its PowerPlan solution. Whether it s a minor fix or a comprehensive strategy for optimizing your tax or asset accounting business processes, we can deliver the results your organization needs to be successful. PowerPlan Support Plans PowerPlan customers face a unique set of challenges in managing their asset base. When compliance and tax regulations change and they change often the impact can have implications across a company s entire portfolio. Additionally, the increase in mergers and acquisitions can also dramatically change the asset picture. Assessing how these changes affect both your tax and accounting business processes and your PowerPlan solution requires specialized know-how. 4 5

4 PowerPlan Standard Maintenance and Support No matter which solution your company has selected, every PowerPlan customer has access to our Standard plan, which provides basic product troubleshooting and access to a comprehensive knowledge base. Product Maintenance: Receive current version of licensed software to ensure consistency with latest database and operating system updates, as well as to remain compliant with important regulatory changes. Product Support: Resolve product issues with our in-house customer support team. User Community: Collaborate with peers and access PowerPlan documentation and a knowledge base of quick tips and common questions. Prescribed Training Program: Access to live monthly training webinars on a range of topics led by seasoned subject matter experts who are available to answer your specific questions. If you are not able to attend the live event, Advanced: Solution Support the webinar is recorded and is available 24/7. With the Advanced plan, you receive all the advantages of the Standard plan, along with access to PowerPlan experts for in-depth solution support. When you sign up, you can engage with our CSO team for more complex issues related to integration, product extensions and reporting. Premier: Customer Success Management As a Premier customer, you not only get all the benefits of the Advanced and Standard plans, but you are assigned a dedicated Customer Success Manager (CSM) who serves as your dedicated PowerPlan representative. In addition to the Standard plan features, Advanced delivers: Account-Specific Diagnostic Support: Resolve complex issues specific to your PowerPlan instance. With a strong background in PowerPlan and extensive asset accounting expertise, the CSM acts as your PowerPlan advocate, helping to bridge the gap between business requirements and technology. Release Management: Provides a best practice approach to maintaining your PowerPlan source code by reconciling all code changes with your current version, maintaining version control and communicating all changes to your organization to facilitate testing and promotion. The CSM works with you to take your PowerPlan solution to the next level. Designed to align with your company s strategic objectives, the Premier plan features a mutually-agreed upon roadmap, ongoing communication, measurable objectives and annual reviews. 6 7

5 The Premier plan is ideal for companies who want to improve and optimize their current business processes and PowerPlan solution. The following are some of the initiatives customers have undertaken with Premier: PowerPlan best practice recommendations Optimizing month-end close Customized training curriculum Succession planning Performance improvement Risk mitigation Preventative maintenance Reporting and querying With the Premier plan, our results-focused process combines strategic vision with solid execution. PowerPlan University You will get tremendous value from your PowerPlan solution when your users are knowledgeable and comfortable working with the system. That s why PowerPlan features a comprehensive schedule of training courses for all modules, which gives accounting, IT and tax staff the opportunity to gain core skills. Built on customer feedback, these courses help new users quickly get up to speed on the product and provide long-term users with advanced tips and techniques. Training typically takes place at our Atlanta headquarters, but it can also be delivered at the client site. 8 9

6 More Information To learn more about our Customer Success Organization and our Advanced and Premier plans, contact your Customer Relationship Executive or contact us at About PowerPlan PowerPlan was founded in 1994 with a clear mission: to provide asset-intensive companies with an integrated accounting, tax, budgeting and analytical solution that would enable businesses to generate more cash, mitigate compliance risk and support a culture of cost management. Today, companies such as Amtrak, Duke Energy, Southern Company, TransCanada, Verizon and Williams Companies use PowerPlan to manage the detailed information for every asset required to maximize their value and optimize financial performance

7 300 Galleria Parkway Suite 2100 Atlanta, Georgia tel: Unlocking the Power of Fixed Assets. All content is Copyright 2014 PowerPlan, Inc. All rights reserved. No portion of the content may be reproduced, stored or transmitted in any form, or by any means, without prior written permission from PowerPlan. Product functionality is subject to change without notice.