ZENworks. Novell Total Life Cycle Endpoint management

Transcription

1 11 ZENworks Novell Total Life Cycle Endpoint management Jerry Sham LPIC-2, MCSE, MCDBA, CLP, CISA, NCA-ES, CNZA End User Computing Novell, Inc.

2 Novell Endpoint Life Cycle Management Suite 2

3 Novell ZENworks + Reduce Cost + Manage Complexity + Mitigate Risk Configuration Management Service Desk (New) Linux Management (Integrated) Asset Management (integrated) Endpoint Application Virtualization Full Disk Encryption (Coming Soon) Patch Management (integrated) Endpoint Security Management (Integrated) 3

4 Unified Web Management Console 4

5 ZENworks Configuration Management Software & application distribution Policy distribution, enforcement & automation Asset inventory Remote control Imaging Personality Migration Simple installation Web-based interface Role-based administration Active Directory and/or edirectory support Integrated adaptive agent Windows 7 ready BOE, AdminStudio Bundled 5

6 Software Delivery and Policy Enforcement in a Click 6

7 ZENworks Asset Management Asset Inventory Hardware inventory Software inventory Change History Custom Reports Network Discovery Trend reporting License Management License tracking Reconciliation and compliance status Software usage Monitoring and reporting Contract Management Maintenance, lease, warranty, SLA 7

8 License Compliance 8

9 ZENworks Patch Management Product architecture maximized for secure and rapid patch management Patented Patching Process delivers unparalleled patch accuracy for IT and Regulatory compliance World s Largest Repository of OS and application patches for complete protection of large, heterogeneous environments Superior Usability for increased IT Productivity and lowest TCO 9

10 Patch Bulletin 10

11 ZENworks Endpoint Security 11

12 ZENworks Architecture Review Configuration Management 12

13 ZENworks 11 13

14 Identity Policy needs to be driven by identity Identity needs to be flexible to an organization s needs and can be comprised from several criteria including: User Device Current location 14

15 ZENworks 11 Integrated Endpoint Security Integrated Linux Management Location Awareness Across Entire Product Line Provides greater control and management for the mobile user Connects the user to local resources based on location Define endpoint throttling rates based on the location's bandwidth considerations Enforce policies or access to applications to only when the device is in a specific location 15

16 ZENworks 11 Bundle and Policy Change Management Provides ability to properly test changes to bundles and policies prior to distributing them to production devices Introduces published and sandbox versions of content Only devices or users flagged as test use the sandbox version 16

17 ZENworks 11 Power Management Identify and report on assets that are non-compliant to Green IT policy Monitor and control power usage settings and schedules via policy Leverage vpro capabilities to shutdown, suspend, power on devices out of band 17

18 ZENworks 11 Administrative Groups Asset and Patch Management Enhancements Integrated Linux discovery, inventory, and asset management Manual Asset Creation and Reconciliation > Reconcile based on MAC address or Serial Number Cross platform patch management for Windows and Linux platforms 18

19 Novell Services Desk 19

20 One solution, two offerings Novell Service Desk Incident Manager Tracks issues, perform assignments, and provide reactive reporting Novell Service Desk ITIL Service Manager Manages services that a business provides to users, and to proactively monitor service levels > Incident Manager is just part of this 20

21 Incident vs Service Manager Helpdesk is within scope of I.T Service manager is within scope of the business vs 21

22 Editions and Gartner Maturity Model Ad hoc Process Standardization Business Alignment Strategic Integration Stage 1 Chaotic Undocumented Unpredictable Multiple Help Desks Novell Service Desk Incident management Minimal IT Operations User Call Notification Tool Leverage Fire Fights Inventory Stage 2 Reactive Desktop Software Distribution Initiate Problem Management Processes Alert and Event Management Measure Component Availability Operational Process Engineering Stage 3 Stable Analyze Trends Set Thresholds Eliminate Problems Measure Application Availability Automate Mature Problem Configuration, Change, Asset, and Performance Management Processes Novell Service Desk ITIL Service management Service Delivery Process Engineering Stage 4 Proactive IT as a Service Provider Define Services, Classes, Pricing Understand Costs Guarantee SLAs Measure and Report Service Availability Integrate Processes Capacity management Service and Account Management Stage 5 Value Driven IT as a Strategic Business Partner IT and Business Metric Linkage IT/Business Collaboration and Improves Business Process Real-Time Infrastructure Business Planning Manage IT as a Business 22

23 Streamline Windows 7 Migration with ZENworks 23

24 Five Key Questions What can I migrate to Windows 7? Will all my applications works? How do I easily migrate thousands of machines? How do I keep my applications patched? How do I continually and effectively address incidents? 24

25 Streamline Windows 7 Migration with ZENworks Asset Management 5. Maintain 25

26 Step 1: Assess the Opportunity 5. Maintain ZENworks Asset Management Holistic view of IT assets through inventory, software usage, and license management Benefits? See which devices support Windows 7 See which applications are Windows 7 compatible Manage HW leases / contracts to inform you of PC upgrades Ongoing benefits (e.g., usage tracking, license management) 26

27 ZENworks Asset Management Windows 7 Readiness Reports 27

28 Step 2: Optimize Your Applications 5. Maintain ZENworks Application Virtualization Turn Windows,.NET and Java applications into self-contained Windows EXEs Benefits? Application self provisioning Cut application test and deployment times on Windows 7 Eliminate application, DLL, or registry conflicts on Windows 7 Take applications with you (e.g., USB) 28

29 Step 3: Migrate to Windows 7 5. Maintain ZENworks Configuration Management Centralized, identity based and Policy- Driven lifecycle management OS imaging, software distribution, remote management, more Benefits? Extract existing Windows personality (e.g., settings, wallpaper) Deploy Windows 7 to targets (leverage wake-on-lan) Reapply personality and hit the ground running! 29

30 ZENworks Configuration Management Lower cost of Windows 7 migration Cost per user of moving from Windows XP to Windows 7 based on user Unmanaged Somewhat managed Moderately managed Locked and well managed $1,930 $1,890 $1,716 $1,021 Save ~50% when using automated tools, policies, and processes to migrate Windows 7 is compelling event for improved PC manageability 30 Source: Gartner: Cost Model: Migration to Windows Vista and Windows 7, May 2009

31 Step 4: Patch Your Systems 5. Maintain ZENworks Patch Management Protect your network against high costs of viruses retrieve and deploy the right patches to the right machines at the right time Benefits? Lower patch management costs and labor Expand the reach of your patch management efforts Demonstrate compliance 31

32 Step 5: Maintain Your Devices 5. Maintain Novell Service Desk Deploy a complete service desk solution based on ITIL best practices that lowers your service and supports costs and improve service level agreements Benefits? Deploy quickly and inexpensively a complete scalable and flexible service management solution Integrate Novell Service Desk quickly in ZENworks Enhance and automate incident, problem and change management processes 32

33 Move to Windows 7 with Novell ZENworks Increased End-user Productivity Network Access Control Endpoint Security Management Service Desk Reduced Cost Mitigated Risk Configuration Management Endpoint Full Disk Encryption Alignment with Business Strategies Asset Management Application Virtualization Patch Management 33

34 Novell Market Leadership 34

35 Novell Endpoint Management Press Mentions With the recent enhancements to the [Novell ZENworks ] portfolio, customers now have the tools to mitigate the risks that come with large scale Windows 7 migrations including potential data loss and user downtime - Mar 2010 Novell ZENworks Configuration Management Finalist Best Policy Management Solution, SC Magazine 2010 awards Novell ZENworks Patch Management Solid patch management solution that scales nicely for any size environment - Feb 2010 Novell ZENworks Endpoint Security Management Certainly a strong product, as one would expect from Novell - May 2010 ZENworks Asset Management - Best Asset Management Solution ZENworks Endpoint Security Management - Best Security Solution 35

36 Novell Endpoint Management Analyst Recognition Visionary, Magic Quadrant for PC Configuration Life Cycle Management Tools, Nov 2009 Challenger, Magic Quadrant for Mobile Data Protection, Sep 2009 Strong performer, Forrester Wave: IT Asset Life-Cycle Management, Q Organizations should definitely include Novell ZENworks in their evaluations, ZENworks, Apr 2010 ZENworks Configuration Management is particularly strong in the management of Linuxbased devices, Jan

37 45M 35K managed devices WW customers 37

38 Customer Perspective We installed ZENworks and were up and running in no time. This elegant solution installs quickly and is easy to use. ZENworks Configuration Management simplifies desktop management, delivering the functionality and control that meet our user's needs and work habits, while reducing the overall effort and cost of managing our desktops. -David Jones, Head of Technology Services at Virgin Radio 38

39 Customer Validation Government Education Healthcare h Financial Services High Tech Media & Entertainment Manufacturing Retail & Distribution Other 39

40 ZENworks for Olympic The Vancouver Convention Centre was looking for an efficient way to manage workstations across its facilities - one of which spans four city blocks in size. By deploying Novell ZENworks Configuration Management, the organization has reduced support costs by 60 percent and vastly improved first call resolution rates, freeing up IT resources to focus on higher value tasks. 40

41 41 Novell ZENworks Customers a small sample - near us (HK, Macau, China) Judiciary University of HK Dept of community medicine Grerman Swiss International School Hong Kong Baptist University Consumer Council Hong Kong Vocational Training Council Government Flying Services (GFS) Drainage Services Department (DSD) Chief Executive Offices (CEO) Government Records Services (GRS) Inland Revenue Department (IRD) Radio Television Hong Kong (RTHK) Highways Department (HyD) Independent Commission Against Corruption (ICAC) Customs and Excise Dept (C&ED) Hong Kong Post (HKPO) Government Property Agency (GPA) Student Financial Assistance Agency (SFAA) Civil Aviation Department (CAD) Architecture Services Department (ASD) Hung Hum (2009) Architecture Services Department (ASD) Adminirty (2010) CreateHK (CEDB) Chief Secretary for Administration (CSO) Labour Affairs Bureau (LAB) Food and Health Bureau (FHB) Financial Services and the Treasury Bureau (FSTB) Department of Health (DH) Transport and Housing Bureau (THB) Labour and Welfare Bureau (LWB) Human Resources Office (GRH, Macau) Labour Affairs Bureau (DASL, Macau) Macau University of Science and Technology (MUST) Macau Science Centre Direccao Dos Servios De Educacao E Juventude Macau Technology & Development Fund Pui Ching Middle School (Macau) China Mobile (CMCC): 30, ,000 Everbest Bank: 10, ,000 CCB, Farmer Bank, ICBC Taiping Life: 10,000 Hu Dong Ships: 1,000 Anta: 3,000 HK Sports Institute Labour Department (LD) Wallem Esquel Hong Kong Institute of Education Henderson Hong Kong InterBank Clearance 亞 運 會 Cathay Pacific Airways Elec & Eltek International Hellmann Worldwide Logistics L'Occitane Nissin Food Global Logistic System

42 Novell Endpoint Management Differentiators Only Novell delivers endpoint lifecycle management that combines: Identity and Location based Focus on user experience, based on who they are, where they are and what they are using Freedom and flexibility Heterogeneous management, platforms, directories and databases Ease-of-use One unified management console, one agent 42

43 Return on Investment Average annual benefits from ZENworks (per 100 users)* $5,365 $12,622 $9,838 IT productivity User productivity IT cost savings $28K total annualized benefits (45% of benefits from increased user productivity) ROI of 726% over 3 years *Combination of ZENworks Asset Management, ZENworks Patch Management, and ZENworks Endpoint Security Management Average payback of 7.5 months 43 Source: IDC White Paper: Novell's Secure Desktop Solution: A Modern-Day Marriage of Business Benefit and Risk Reduction, May 2008

44 Questions? 44

45

46 Unpublished Work of Novell, Inc. All Rights Reserved. This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability. General Disclaimer This document is not to be construed as a promise by any participating company to develop, deliver, or market a product. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Novell, Inc. makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. The development, release, and timing of features or functionality described for Novell products remains at the sole discretion of Novell. Further, Novell, Inc. reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.