Axios Systems. ITSM Conference 27 May 2008, Moscow. IT Service Management Solutions.

Transcription

1 Axios Systems TM ITSM Conference 27 May 2008, Moscow Heerco Groenewegen VP International Business Development Russian Federation & CIS

2 Agenda Introduction Axios Update Axios in Russian market Axios solution offering

3 Introduction Axios Systems? Market leading provider IT Service Management solutions. Established in years of experience Privately owned 20 years of stability Over 250 staff in 14 offices in 13 countries 20 years of expansion Over 400 customers worldwide 20 years of growth Continuous investment in Research and Development 20 years of giving back to our customers

4 Global Presence Edinburgh (HQ), United Kingdom Brussels, Belgium Amsterdam, Netherlands Munich, Germany Paris, France Toronto,Canada Moscow Nicosia, Cyprus San Francisco Washington DC Dubai Melbourne, Australia

5 Best Practice what we preach Axios Systems has an unrivalled history of innovation in the area of IT Service Management Best Practice. assyst pioneered as the original ITIL solution First company in the world to achieve BS15000 (now ISO20000) certification assyst 1 st product in world to be Pink Verified All customer facing staff formally ITIL educated All consultants certified ITIL Service Managers Worked with itsmf on the ITIL re-write to version 3 Accredited BS 15000/ISO Course provider

6 Acknowledged by industry analysts Market leader in Gartner Magic Quadrant as well as Forrester Wave Forrester: Axios a robust scalable offering that can meet the majority of service management needs for the largest and most complex organizations * Gartner: Vendors such as Axios Systems will drive innovation in service desk tools for the next several years. ** Butler Group: assyst, from Axios Systems, is a highly mature solution for ITSM, which comprehensively addresses ITIL processes for Service Delivery and Service Support. *** * Forrester wave: Service Desk Management Tools Q ** Gartner Magic Quadrant for IT Service Desk, 2007 *** Butler Group Technology audit, December 2007

7 Axios in Russia so far 2007 market entry, pioneering phase First customer implementations finalised Case to be presented today: Four partners Russian language application

8 Axios in Russia now 1 May 2008: Opened Russian Axios office Axios Systems Regus Citydel, Zemlianoy Val 9, Fourth floor , Moscow

9 Moving forward Expand Russian office to a full service organisation to support our partners Continued focus on partner strategy (all delivery through partners) Initial focus Moscow and St. Petersburg areas followed by expansion to regions and CIS Expanding Russian language materials Further adaptation to specific Russian market needs (product, methodology, pricing, delivery, et cetera) Continuous and consistent contribution to the Russian ITSM community

10 Why are we here? Global trends Demand for Service Desk tools is growing above the IT Operations Management market average at 14% per annum Organizations are looking to consolidate multiple Service Desk and IT Service Management tools into a single, controllable solution as a first step towards achieving a more productive level of IT maturity. Large vendors with broad product portfolios are losing focus on the core requirements of customers in the IT Service Management market. Many organisations that purchased from vendors such as BMC, CA, Clarify, HP, Peregrine (now HP) and Vantive (now Oracle) are finding that the cost and complexity of upgrading their solutions, coupled with the high maintenance fees make the prospect of starting from scratch with a new vendor and new, out-of-the-box implementations very attractive Gartner Magic Quadrant for IT Service Desk, 2007

11 Why are we here? Russian trends IT Service Management, ITIL and ISO20000 maturity is growing fast and the market is moving beyond simple ticketing and call management Demand for Service management tools in Russia is catching up and growing faster than the global 14% per annum 90% of Russian large and Enterprise market is now stuck with products that have either been abandoned by their current supplier or are of such old versions that upgrading is impossible. Therefore 90% of the market is facing complete product replacement and reimplementation in the next two to three years. Besides Axios, there is no supplier offering true out-of-the box, Russian Best Practice solution

12 What is our proposition? Axios Systems is the only market leading supplier of true out-of-the-box IT Service Management solutions assyst - the original ITIL solution TM, - is implemented with no programming whatsoever. Is this possible? We have been doing this for 20 years for over 400 organisations

13 True out-of-the-box Having functionality available does not make true out-of-the-box solutions The basic rule: If you can develop, you will develop! - Internal pressure of staff/departments demanding specials - Interest of supplier to spend as many hours of development staff as possible - Interest of supplier to make customer dependent on customisation - Not in interest of manufacturer to be flexible in pre-packed functions Keep it simple Keep it out of the Box

14 Why stay away from development Out-of-the-box Toolbox Implementing ITSM Focus on business 80% business 20% technology Project execution On time, on budget Ability to plan and stick to the plan Ongoing maintenance Negligible technical administration Use you staff to support the business instead of yourself Focus on technology 20% business 80% technology Default exceeding time and budget Technological surprises and development set backs Team of technical administrators High hidden costs and lost resources Future upgrades Upgrade in hours All functionality and configuration retained through upgrade Multi-month upgrade project Cumbersome upgrade process with high risk of loosing or redoing development customisations

15 Your benefit Total cost of Ownership (TCO) assyst is one, all-inclusive solution (all processes), that you purchase once. So no surprises. No customisation = less expense at every stage. Implementation, maintenance, upgrade, expansion System configurations retained from version to version so upgrades are quick and inexpensive. No loss of resources invested.

16 Your benefit Return on investment (ROI) Lower TCO means lower threshold for positive ROI Considerable faster deployment means earlier production, resulting in shorter time to returns, both for IT and the business Intangible ROI in reputation to the business and raised customer satisfaction

17 Leverage of past success No need to reinvent the wheel. Speak to others that have taken the journey already, outside Russia and inside Russia.

18 Summary Axios Systems is a world class Service Management solution provider Axios invests in and will contribute to the Russian ITSM market Unique true out-of-the-box solution offering for IT Service Management Bringing you hassle free quick Return on Investment and raising your profile in the business

19 Questions