whitepaper 5-Minute Guide to Analytics in Pharmaceutical Emerging Markets

Size: px
Start display at page:

Download "whitepaper 5-Minute Guide to Analytics in Pharmaceutical Emerging Markets"

Transcription

1 5-Minute Guide to Analytics in Pharmaceutical Emerging Markets

2 5-Minute Guide to Analytics in Pharmaceutical Emerging Markets At-A-Glance In next five years, two-thirds of sales growth in the pharmaceutical industry will come from emerging markets Growth in U.S., European, and Japanese pharma markets is predicted to remain at three to four percent Rising income levels in emerging markets has generated strong demand for chronic therapy from growing middle classes Companies must be able to determine under-represented or non-represented products and develop pricing models for the different countries given diverse socio-economic/political conditions To accurately measure performance, national variations for form, strength, currency and market conditions must be taken into account Over the next five years, two-thirds of pharmaceutical sales growth will come from emerging markets. While this presents enormous potential, how can organizations compete to capture new opportunities? It all comes down to the data. Emerging markets present fertile ground for growth, but each must be well understood to break into and capture potential. For organizations that rely on outdated or balky business intelligence systems or are ill-equipped to make full use of their data, venturing into these markets will be a challenging trek. Stuck in pre-configured data, these systems cannot assess each market in detail fast enough to stay competitive. By the time the following critical questions are answered, better-equipped competitors will have already made their move: Which markets are likely to blossom, wither, or burst? Which should be developed first, second, and third? Where are the hidden opportunities in those already entrenched with competitors? What distribution channels exist already or have yet to be created? New markets, strategies, and portfolios require smarter, more flexible tools. What follows are several key considerations for analyzing and deriving intelligence from pharmaceutical data in emerging markets. Critical Areas to Consider 1 Spot opportunities with relevant data, deftly analyzed To get the best lay of the land, pharma strategist must be able to integrate all relevant data as needed without waiting for IT. While it s critical for mash-ups to include sources that are internal i.e. sales, marketing and finance data external sources are equally as important, such as data syndicated from IMS Health. Business intelligence capabilities should enable strategists to slice and dice data as well as provide rich visualizations to make meaningful discoveries at a glance. Able to segment by physician, hospital, brick, country, team, and/or territory, they can then freely probe for opportunities, risks, and competitor weaknesses in a dimension-free data discovery environment. 2

3 By doing market analysis of how a competitor s drug for a non-communicable disease is doing in a comparable market, for example, pharma strategists can determine if the same strategy would work if tailored to a new market. Even further insights unfold as predictive and event-driven analytics can be used to perform things such as the impact analysis of pricing of products in various markets. Example: Emerging Marketing for Pharmaceuticals in Africa 2 Monitor performance worldwide Emerging markets are hardly candidates for management by walking around. Instead, executives depend on insight from disparate locations to identify markets with the highest potential, determine the competitive landscape, and customize a diverse, multichannel product portfolio tailored for local health demographics and medical practices. To measure sales performance, it s imperative for analytics tools to demonstrate performance for reimbursement (private out-of-pocket, social insurance, publicly subsidized programs) and account for national variations for form, strength, currency, and market conditions. It is also important for managers to share knowledge about local and global markets with a wide variety of peers, partners, and suppliers. Such contextual collaboration is useful for capturing and socializing moments of insight, ideas, and hypotheses that help produce decisions that are better informed and more transparent. 3

4 Analyze sales trends across multiple emerging markets and sub-markets 3 Align, communicate, and equip across the enterprise Enterprise-grade technology gives everyone from executives and managers to suppliers and customers the information they need to align, communicate, and equip operations. If sales reps, for example, can approach physicians, hospitals, and governments with solid evidence of medication benefits and the pain caused by their loss, such data might help a government official understand the consequences of an unreasonable price limit and reconsider it. Performance data can also prove useful when it flows easily to local general managers, as well as regional and country managers. Health economics analysis, comparator effectiveness, observational research, product quality and authenticity data can lead to easier penetration and a stronger edge on competitors. 4

5 The winners will be the first to actionable insight As promising as emerging markets are, they are no place for the naive or ill-equipped. To break into and succeed, companies must enter each market with a precise understanding of local conditions and competition insight that s only possible with the proper analytics tools. Pharma strategists can succeed if they rely on the right analytics platform to identify opportunities. All relevant data is available to them to seek out the highest potential without hindrance of IT delay. They overcome diverse local conditions with flexible pricing strategies, aimed accurately. They ensure viable beachheads with the best reconnaissance possible, dimension-free data discovery. On the ground, field representatives are equipped to use relevant data for the most persuasive appeals to local physicians, hospitals, and government entities. Where governments regulate drug prices for the benefit of local generics, strategists discover the best possible approach. The advantage goes to the one with the details. The team that s fast-to-insight will be the first-to-action. TIBCO Software Inc. (NASDAQ: TIBX) is a provider of infrastructure software for companies to use on-premise or as part of cloud computing environments. Whether it s efficient claims or trade processing, cross-selling products based on real-time customer behavior, or averting a crisis before it happens, TIBCO provides companies the two-second advantage the ability to capture the right information, at the right time and act on it preemptively for a competitive advantage. More than 4,000 customers worldwide rely on TIBCO to manage information, decisions, processes and applications in real time. Learn more at TIBCO Spotfire 212 Elm Street Somerville, MA US: EMEA: Fax: spotfire.tibco.com 2013, TIBCO Software Inc. All rights reserved. TIBCO, the TIBCO logo, and Spotfire are trademarks or registered trademarks of TIBCO Software Inc. in the United States and/or other countries. All other product and company names and marks in this document are the property of their respective owners and mentioned for identification purposes only. 5 exported21jun2013

Table of Contents: Visual Analytics in the Situation Room 4 Visualize and Collaborate 5

Table of Contents: Visual Analytics in the Situation Room 4 Visualize and Collaborate 5 A 5-Minute Guide to Business Analytics Table of Contents 3 The Status Quo: Data is Locked in the Data Center 4 The New Reality: Visual Analytics in the Situation Room 4 Visualize and Collaborate 5 Data

More information

whitepaper Predictive Analytics with TIBCO Spotfire and TIBCO Enterprise Runtime for R

whitepaper Predictive Analytics with TIBCO Spotfire and TIBCO Enterprise Runtime for R Predictive Analytics with TIBCO Spotfire and TIBCO Enterprise Runtime for R Table of Contents 3 Predictive Analytics with TIBCO Spotfire 4 TIBCO Spotfire Statistics Services 8 TIBCO Enterprise Runtime

More information

Partner Collaboration Blueprint for ICD-10 Transition

Partner Collaboration Blueprint for ICD-10 Transition Partner Collaboration Blueprint for ICD-10 Transition 1 ICD-10 Transition Framework ESTABLISH A COLLABORATIVE BUSINESS PROCESS TRANSITION PLATFORM FOR ICD-10 AND BEYOND Migrating to the ICD-10 coding system

More information

access convergence management performance security

access convergence management performance security access convergence management performance security 2010 2009 2008 2007 WINNER 2007 WINNER 2008 WINNER 2009 WINNER 2010 Log Management Solution for IT Big Data 1 IT Big Data Solution A SCALABLE LOG INTELLIGENCE

More information

Predictive Customer Interaction Management

Predictive Customer Interaction Management Predictive Customer Interaction Management An architecture that enables organizations to leverage real-time events to accurately target products and services. 2 TABLE OF CONTENTS 1 Introduction...3 2 Architecture...5

More information

Log Management Solution for IT Big Data

Log Management Solution for IT Big Data Log Management Solution for IT Big Data 1 IT Big Data Solution A SCALABLE LOG INTELLIGENCE PLATFORM FOR SECURITY, COMPLIANCE, AND IT OPERATIONS More than 1,300 customers across a variety of industries

More information

TIBCO Industry Analytics: Consumer Packaged Goods and Retail Solutions

TIBCO Industry Analytics: Consumer Packaged Goods and Retail Solutions TIBCO Industry Analytics: Consumer Packaged Goods and Retail Solutions TIBCO s robust, standardsbased infrastructure technologies are used by successful retailers around the world, including five of the

More information

Predictive Analytics with TIBCO Spotfire and TIBCO Enterprise Runtime for R

Predictive Analytics with TIBCO Spotfire and TIBCO Enterprise Runtime for R Predictive Analytics with TIBCO Spotfire and TIBCO Enterprise Runtime for R PREDICTIVE ANALYTICS WITH TIBCO SPOTFIRE TIBCO Spotfire is the premier data discovery and analytics platform, which provides

More information

Predictive Customer Interaction Management for Insurance Companies

Predictive Customer Interaction Management for Insurance Companies Predictive Customer Interaction Management for Insurance Companies An architecture that enables insurance carriers to leverage realtime events to accurately target products and services 2 TABLE OF CONTENTS

More information

Mobility for Me. When used effectively Contextual Mobility can:

Mobility for Me. When used effectively Contextual Mobility can: Mobility for Me Over 250 communications providers around the world trust TIBCO with the management of their products, services and the customers that use them. 2 Mobility for Me Create a communications

More information

whitepaper Five Principles for Integrating Software as a Service Applications

whitepaper Five Principles for Integrating Software as a Service Applications Five Principles for Integrating Software as a Service Applications Table of Contents 4 Integrate Quickly 5 Ensure Real-Time Data 5 Control Costs 6 Integrate More and Faster 7 Build Mature Integration Capabilities

More information

Actionable Marketing Analytics using Spotfire

Actionable Marketing Analytics using Spotfire Actionable Marketing Analytics using Spotfire It is an exciting time to be in marketing! Today the combination of vast new sources of information and data plus powerful analytic tools to extract insight

More information

Automating the Back Office. How BPM can help improve productivity in the back office

Automating the Back Office. How BPM can help improve productivity in the back office Automating the Back Office How BPM can help improve productivity in the back office 2 TABLE OF CONTENTS 1 Introduction...3 2 Transformation of the Back Office...4 3 TIBCO Customer Examples...6 4 The Future

More information

TIBCO Spotfire Analytics Platform

TIBCO Spotfire Analytics Platform TIBCO Spotfire Analytics Platform Benefits Fastest to Actionable Insight: Increase agility by providing all employees throughout the organization with unmatched speed and flexibility to anticipate, answer,

More information

Integration Maturity Model Capability #1: Connectivity How improving integration supplies greater agility, cost savings, and revenue opportunity

Integration Maturity Model Capability #1: Connectivity How improving integration supplies greater agility, cost savings, and revenue opportunity Integration Maturity Model Capability #1: Connectivity How improving integration supplies greater agility, cost savings, and revenue opportunity TAKE THE INTEGRATION MATURITY SELFASSESSMENT The TIBCO Integration

More information

Combating Fraud, Waste, and Abuse in Healthcare

Combating Fraud, Waste, and Abuse in Healthcare Combating Fraud, Waste, and Abuse in Healthcare ABSTRACT This paper discusses how real time analytics and event intelligence technologies can be used to analyze, detect, and prevent fraud, waste, and abuse

More information

Compliance, Security & Control : How Business Drivers Killed FTP

Compliance, Security & Control : How Business Drivers Killed FTP Compliance, Security & Control : How Business Drivers Killed FTP 2 TABLE OF CONTENTS 1 Driving Business Processes with Enterprise File Transfer... 3 2 File Transfer Management: The Need for Reform... 3

More information

SOLUTION BRIEF. How to Centralize Your Logs with Logging as a Service: Solving Logging Challenges in the Face of Big Data

SOLUTION BRIEF. How to Centralize Your Logs with Logging as a Service: Solving Logging Challenges in the Face of Big Data How to Centralize Your Logs with Logging as a Service: Solving Logging Challenges in the Face of Big Data Table of Contents 3 What is Logging? 3 Logging Challenges in the Face of Big Data 4 What is Logging-as-a-Service,

More information

GROW YOUR ANALYTICS MATURITY

GROW YOUR ANALYTICS MATURITY GROW YOUR ANALYTICS MATURITY Gain and Sustain a Competitive Edge FROM DATA TO ACTION YOU VE HEARD THE BIG DATA BUZZ. WE RE SWIMMING IN MORE DATA THAN EVER. But it s not about the amount of data, the different

More information

TIBCO Cyber Security Platform. Atif Chaughtai

TIBCO Cyber Security Platform. Atif Chaughtai TIBCO Cyber Security Platform Atif Chaughtai 2 TABLE OF CONTENTS 1 Introduction/Background... 3 2 Current Challenges... 3 3 Solution...4 4 CONCLUSION...6 5 A Case in Point: The US Intelligence Community...7

More information

TIBCO Spotfire Helps Organon Bridge the Data Gap Between Basic Research and Clinical Trials

TIBCO Spotfire Helps Organon Bridge the Data Gap Between Basic Research and Clinical Trials TIBCO Spotfire Helps Organon Bridge the Data Gap Between Basic Research and Clinical Trials Pharmaceutical leader deploys TIBCO Spotfire enterprise analytics platform across its drug discovery organization

More information

How To Use Social Media To Improve Your Business

How To Use Social Media To Improve Your Business IBM Software Business Analytics Social Analytics Social Business Analytics Gaining business value from social media 2 Social Business Analytics Contents 2 Overview 3 Analytics as a competitive advantage

More information

Mobile App Integration - Seven Principles for ZDNet

Mobile App Integration - Seven Principles for ZDNet Seven Principles for a Superior Mobile Integration Strategy ZDNet estimated that by the end of 2013, 62 percent of companies would be supporting bring-your-own-device (BYOD) connectivity. Of those who

More information

IBM Social Media Analytics

IBM Social Media Analytics IBM Analyze social media data to improve business outcomes Highlights Grow your business by understanding consumer sentiment and optimizing marketing campaigns. Make better decisions and strategies across

More information

IBM Cognos Insight. Independently explore, visualize, model and share insights without IT assistance. Highlights. IBM Software Business Analytics

IBM Cognos Insight. Independently explore, visualize, model and share insights without IT assistance. Highlights. IBM Software Business Analytics Independently explore, visualize, model and share insights without IT assistance Highlights Explore, analyze, visualize and share your insights independently, without relying on IT for assistance. Work

More information

Integration Maturity Model Capability #5: Infrastructure and Operations

Integration Maturity Model Capability #5: Infrastructure and Operations Integration Maturity Model Capability #5: Infrastructure and Operations How improving integration supplies greater agility, cost savings, and revenue opportunity TAKE THE INTEGRATION MATURITY SELFASSESSMENT

More information

SOLUTION BRIEF. Simplifying FISMA and NIST 800-53 Compliance with the TIBCO LogLogic Compliance Suite

SOLUTION BRIEF. Simplifying FISMA and NIST 800-53 Compliance with the TIBCO LogLogic Compliance Suite SOLUTION BRIEF Simplifying FISMA and NIST 800-53 Compliance with the TIBCO LogLogic Compliance Suite Table of Contents 3 Challenge 4 Solution 6 Why LogLogic Compliance Suites? 6 The TIBCO Advantage 7 Conclusion

More information

Retail Analytics The perfect business enhancement. Gain profit, control margin abrasion & grow customer loyalty

Retail Analytics The perfect business enhancement. Gain profit, control margin abrasion & grow customer loyalty Retail Analytics The perfect business enhancement Gain profit, control margin abrasion & grow customer loyalty Retail Analytics are an absolute necessity for modern retailers, it empowers decision makers

More information

TIBCO Spotfire Analytics Platform

TIBCO Spotfire Analytics Platform TIBCO Spotfire Analytics Platform TIBCO Spotfire Analytics TIBCO Spotfire is a solution that integrates analysis throughout the entire decision-making process. Uniquely connecting processes and individuals

More information

We deliver solutions in the domain of business intelligence to drive efficiency for internal and external process management.

We deliver solutions in the domain of business intelligence to drive efficiency for internal and external process management. Executive Summary dcode Technologies is an IT enabled business solution enterprise. Products and services offered by dcode technologies are focused to deliver tangible business gains for their service

More information

Extending the Benefits of SOA beyond the Enterprise

Extending the Benefits of SOA beyond the Enterprise Extending the Benefits of SOA beyond the Enterprise 2 TABLE OF CONTENTS 1 SOA The Right Approach for Application Integration...3 2 SOA outside the Firewall: An Opportunity to Improve Collaboration...4

More information

IBM Social Media Analytics

IBM Social Media Analytics IBM Social Media Analytics Analyze social media data to better understand your customers and markets Highlights Understand consumer sentiment and optimize marketing campaigns. Improve the customer experience

More information

TIBCO Managed File Transfer Suite

TIBCO Managed File Transfer Suite TIBCO Managed File Transfer Suite TIBCO Managed File Transfer Suite TIBCO Managed File Transfer Solution connect people, processes and information, thereby promoting and strengthening the value chain among

More information

A business intelligence agenda for midsize organizations: Six strategies for success

A business intelligence agenda for midsize organizations: Six strategies for success IBM Software Business Analytics IBM Cognos Business Intelligence A business intelligence agenda for midsize organizations: Six strategies for success A business intelligence agenda for midsize organizations:

More information

End-to-end Processing with TIBCO Managed File Transfer (MFT) Improving Performance and Security during Internet File Transfer

End-to-end Processing with TIBCO Managed File Transfer (MFT) Improving Performance and Security during Internet File Transfer End-to-end Processing with TIBCO Managed File Transfer (MFT) Improving Performance and Security during Internet File Transfer 2 Abstract: File-transfer technology has become increasingly critical to the

More information

whitepaper Build vs. Buy: Pros and Cons of Four Log Management Strategies

whitepaper Build vs. Buy: Pros and Cons of Four Log Management Strategies Build vs. Buy: and of Four Log Management Strategies Table of Contents 3 Background: Logs Are Not an Option 3 The Log Management Process 4 Log Management Strategies 6 iderations for Choosing a Log Management

More information

57% 30% 5.4 Stakeholders 53% 97% Customers are. Reps only retain. Average B2B purchase decisions have

57% 30% 5.4 Stakeholders 53% 97% Customers are. Reps only retain. Average B2B purchase decisions have Average B2B purchase decisions have 5.4 Stakeholders Customers are 57% through the buying process before they talk to the supplier Reps only retain 30% of training information within 1 week Cold calls

More information

SOLUTION BRIEF. Granular Data Retention Policies

SOLUTION BRIEF. Granular Data Retention Policies SOLUTION BRIEF Granular Data Retention Policies Table of Contents 3 State of Affairs 3 The Problem 4 The Solution 4 How it Works 6 Summary Granular Data Retention Policies State of Affairs The number of

More information

TIBCO AT-A-GLANCE COMPANY OVERVIEW: CORPORATE EXECUTIVES: CUSTOMERS VERTICALLY DIVERSIFIED: CUSTOMERS GLOBALLY DIVERSIFIED: AREAS OF MARKET FOCUS:

TIBCO AT-A-GLANCE COMPANY OVERVIEW: CORPORATE EXECUTIVES: CUSTOMERS VERTICALLY DIVERSIFIED: CUSTOMERS GLOBALLY DIVERSIFIED: AREAS OF MARKET FOCUS: TIBCO AT-A-GLANCE TIBCO FAST FACTS: Founded in 1997 3,500 employees and contractors 84 offices worldwide Operating in 33 different countries 10,000 customers COMPANY OVERVIEW: TIBCO Software empowers executives,

More information

Introduction to TIBCO MDM

Introduction to TIBCO MDM Introduction to TIBCO MDM 1 Introduction to TIBCO MDM A COMPREHENSIVE AND UNIFIED SINGLE VERSION OF THE TRUTH TIBCO MDM provides the data governance process required to build and maintain a comprehensive

More information

The Business Case for Using Big Data in Healthcare

The Business Case for Using Big Data in Healthcare SAP Thought Leadership Paper Healthcare and Big Data The Business Case for Using Big Data in Healthcare Exploring How Big Data and Analytics Can Help You Achieve Quality, Value-Based Care Table of Contents

More information

Beyond listening Driving better decisions with business intelligence from social sources

Beyond listening Driving better decisions with business intelligence from social sources Beyond listening Driving better decisions with business intelligence from social sources From insight to action with IBM Social Media Analytics State of the Union Opinions prevail on the Internet Social

More information

Spotfire Helps Boehringer Ingelheim Attain Sales Objectives by Improving Marketing Effectiveness and Account Management

Spotfire Helps Boehringer Ingelheim Attain Sales Objectives by Improving Marketing Effectiveness and Account Management Case Study Sales and Marketing Spotfire Helps Boehringer Ingelheim Attain Sales Objectives by Improving Marketing Effectiveness and Account Management Spotfire DecisionSite ad hoc analytical capabilities

More information

Gain Contextual Awareness for a Smarter Digital Enterprise with SAP HANA Vora

Gain Contextual Awareness for a Smarter Digital Enterprise with SAP HANA Vora SAP Brief SAP Technology SAP HANA Vora Objectives Gain Contextual Awareness for a Smarter Digital Enterprise with SAP HANA Vora Bridge the divide between enterprise data and Big Data Bridge the divide

More information

whitepaper The Evolutionary Steps to Master Data Management

whitepaper The Evolutionary Steps to Master Data Management The Evolutionary Steps to Master Data Management Table of Contents 3 Introduction 4 Step 1: Implement a Foundational Service Layer 6 Step 2: Choose a style 11 Summary The Evolutionary Steps to Master Data

More information

Service-Oriented Integration: Managed File Transfer within an SOA (Service- Oriented Architecture)

Service-Oriented Integration: Managed File Transfer within an SOA (Service- Oriented Architecture) Service-Oriented Integration: Managed File Transfer within an SOA (Service- Oriented Architecture) 2 TABLE OF CONTENTS 1 Increased Demand for Integration: The Driving Forces... 4 2 How Organizations Have

More information

Streaming Analytics and the Internet of Things: Transportation and Logistics

Streaming Analytics and the Internet of Things: Transportation and Logistics Streaming Analytics and the Internet of Things: Transportation and Logistics FOOD WASTE AND THE IoT According to the Food and Agriculture Organization of the United Nations, every year about a third of

More information

The Clear Path to Business Intelligence

The Clear Path to Business Intelligence SAP Solution in Detail SAP Solutions for Small Businesses and Midsize Companies SAP Crystal Solutions The Clear Path to Business Intelligence Table of Contents 3 Quick Facts 4 Optimize Decisions with SAP

More information

Setting smar ter sales per formance management goals

Setting smar ter sales per formance management goals IBM Software Business Analytics Sales performance management Setting smar ter sales per formance management goals Use dedicated SPM solutions with analytics capabilities to improve sales performance 2

More information

THOMSON REUTERS CORTELLIS FOR INFORMATICS. REUTERS/ Aly Song

THOMSON REUTERS CORTELLIS FOR INFORMATICS. REUTERS/ Aly Song THOMSON REUTERS CORTELLIS FOR INFORMATICS REUTERS/ Aly Song THOMSON REUTERS CORTELLIS FOR INFORMATICS 1 Table of Contents Table of Contents...1 The challenge... 2 The solution... 2 WHAT CAN YOU DO WITH

More information

Dynamic Claims Processing

Dynamic Claims Processing Dynamic Claims Processing 2 TABLE OF CONTENTS 1 Dynamic Claims Management... 3 2 TIBCO s Dynamic Claims Management... 7 3 Why TIBCO?...13 4 ABOUT TIBCO...14 3 Claims processing is one of many equally critical

More information

Resource Sizing: Spotfire for AWS

Resource Sizing: Spotfire for AWS Resource Sizing: for AWS With TIBCO for AWS, you can have the best in analytics software available at your fingertips in just a few clicks. On a single Amazon Machine Image (AMI), you get a multi-user

More information

Implementing TIBCO Nimbus with Microsoft SharePoint

Implementing TIBCO Nimbus with Microsoft SharePoint Implementing TIBCO Nimbus with Microsoft SharePoint 2 TABLE OF CONTENTS 1 INTRODUCTION...3 2 UNDERSTANDING MICROSOFT SHAREPOINT COMPONENTS...3 3 WHY SHOULD WE BE INTERESTED IN MICROSOFT SHAREPOINT AND

More information

WHITEPAPER. Beyond Infrastructure Virtualization Platform Virtualization, PaaS and DevOps

WHITEPAPER. Beyond Infrastructure Virtualization Platform Virtualization, PaaS and DevOps WHITEPAPER Beyond Infrastructure Virtualization Platform Virtualization, PaaS and DevOps Table of Contents 3 Business Demands and IT Challenges 6 State of the Art 6 Use Case: Large Bank 7 Use Case: Large

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

Optimize Business Productivity Evolve Your Business with the Cloud. Slide 1

Optimize Business Productivity Evolve Your Business with the Cloud. Slide 1 Optimize Business Productivity Evolve Your Business with the Cloud Slide 1 Agenda A changing landscape for sales and customer service Top business challenges for achieving sales and service excellence

More information

NICE MULTI-CHANNEL INTERACTION ANALYTICS

NICE MULTI-CHANNEL INTERACTION ANALYTICS NICE MULTI-CHANNEL INTERACTION ANALYTICS Revealing Customer Intent in Contact Center Communications CUSTOMER INTERACTIONS: The LIVE Voice of the Customer Every day, customer service departments handle

More information

Integrated Market Research: The Intelligence Behind Commercial Transformation

Integrated Market Research: The Intelligence Behind Commercial Transformation Cognizant 20-20 Insights Integrated Market Research: The Intelligence Behind Commercial Transformation To perform effectively in today s challenging economic conditions, pharma companies are weaving primary

More information

How To Transform Customer Service With Business Analytics

How To Transform Customer Service With Business Analytics IBM Software Business Analytics Customer Service Transforming customer service with business analytics 2 Transforming customer service with business analytics Contents 2 Overview 2 Customer service is

More information

How To Use Big Data To Help A Retailer

How To Use Big Data To Help A Retailer IBM Software Big Data Retail Capitalizing on the power of big data for retail Adopt new approaches to keep customers engaged, maintain a competitive edge and maximize profitability 2 Capitalizing on the

More information

whitepaper Ten Essential Steps for Achieving Continuous Compliance: A Complete Strategy for Compliance

whitepaper Ten Essential Steps for Achieving Continuous Compliance: A Complete Strategy for Compliance Ten Essential Steps for Achieving Continuous Compliance: A Complete Strategy for Compliance Table of Contents 3 10 Essential Steps 3 Understand the Requirements 4 Implement IT Controls that Affect your

More information

Empowering the Masses with Analytics

Empowering the Masses with Analytics Empowering the Masses with Analytics THE GAP FOR BUSINESS USERS For a discussion of bridging the gap from the perspective of a business user, read Three Ways to Use Data Science. Ask the average business

More information

The healthcare industry is changing more rapidly than ever, creating new opportunities for those who stand ready to seize them. Who are we?

The healthcare industry is changing more rapidly than ever, creating new opportunities for those who stand ready to seize them. Who are we? The healthcare industry is changing more rapidly than ever, creating new opportunities for those who stand ready to seize them. COGNIZANT AT A GLANCE In this increasingly dynamic business environment,

More information

I am not a prospect I am a partner

I am not a prospect I am a partner IntelliRx, Transforming Prospect to Partner I am not a prospect I am a partner Scalable Systems Life Science & Healthcare Practices Improve Your DNA Data, Numbers & Analytics Intelli Rx Scalable Systems

More information

Key Indicators: An Early Warning System for Multichannel Campaign Management

Key Indicators: An Early Warning System for Multichannel Campaign Management Cognizant 20-20 Insights Key Indicators: An Early Warning System for Multichannel Campaign Management For pharmaceuticals companies, a careful analysis of both leading and lagging indicators for multichannel

More information

Optimize data management for. smarter banking and financial markets

Optimize data management for. smarter banking and financial markets Optimize data management for smarter banking and financial markets 2 Flexibility, transparency, quick response times: Are you ready for the new financial environment? 1 2 and profitability Meeting customer

More information

Five Reasons Spotfire Is Better than Excel for Business Data Analytics

Five Reasons Spotfire Is Better than Excel for Business Data Analytics Five Reasons Spotfire Is Better than Excel for Business Data Analytics A hugely versatile application, Microsoft Excel is the Swiss Army Knife of IT, able to cope with all kinds of jobs from managing personal

More information

ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS

ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS SAP Hybris Solution Overview: SAP Hybris Cloud for Customer ACHIEVE DIGITAL TRANSFORMATION WITH SALES AND SERVICE SOLUTIONS The Digital customer requires companies to be one step ahead of them, be better

More information

Elevate Customer Experience and Engagement in the New Digital World

Elevate Customer Experience and Engagement in the New Digital World Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,

More information

Transaction Modernization Solutions for Healthcare

Transaction Modernization Solutions for Healthcare 1 Transaction Modernization Solutions for Healthcare Transaction Modernization Solutions Prevent, identify, and correct errors before or when they occur Reduce time and resources for researching problems

More information

Access. Action. Insight. Healthcare Analytics and Marketing Communications Consultative, Analytical, and Promotional Solutions

Access. Action. Insight. Healthcare Analytics and Marketing Communications Consultative, Analytical, and Promotional Solutions Cardinal Health Specialty Solutions Healthcare Analytics and Marketing Communications Consultative, Analytical, and Promotional Solutions Access Action Insight In today s increasingly competitive healthcare

More information

RealTests.M2020-615.37questions

RealTests.M2020-615.37questions RealTests.M2020-615.37questions Number: M2020-615 Passing Score: 800 Time Limit: 120 min File Version: 4.5 http://www.gratisexam.com/ M2020-615 IBM Business Analytics Performance Management Sales Mastery

More information

LIVE CHAT ANALYTICS & ROI Using analytics to measure the ROI of engagement

LIVE CHAT ANALYTICS & ROI Using analytics to measure the ROI of engagement Using analytics to measure the ROI of engagement Website analytics have evolved a lot since the humble Page View. No longer are decisions on new changes based on guesswork and intuition. Instead, you can

More information

Unlocking the opportunity with Decision Analytics

Unlocking the opportunity with Decision Analytics Unlocking the opportunity with Decision Analytics Not so long ago, most companies could be successful by simply focusing on fundamentals: building a loyal customer base through superior products and services.

More information

Pulsar TRAC. Big Social Data for Research. Made by Face

Pulsar TRAC. Big Social Data for Research. Made by Face Pulsar TRAC Big Social Data for Research Made by Face PULSAR TRAC is an advanced social intelligence platform designed for researchers and planners by researchers and planners. We have developed a robust

More information

Analytics for the People

Analytics for the People Analytics for the People Christopher Hackett VP EMEA Tibco Analytics Copyright 2000-2015 TIBCO Software Inc. So Much Data. So Little Use. We re spending billions on business intelligence. Yet only 25%

More information

SAP 360 Customer Powered by SAP HANA. Marcus Ruebsam, Global Head of Solutions, Lob Customer, SAP AG 12 March 2013

SAP 360 Customer Powered by SAP HANA. Marcus Ruebsam, Global Head of Solutions, Lob Customer, SAP AG 12 March 2013 SAP 360 Customer Powered by SAP HANA Marcus Ruebsam, Global Head of Solutions, Lob Customer, SAP AG 12 March 2013 Empowered Customers are Changing the Rules Digitally Connected Socially Networked Informed

More information

Solving Your Big Data Problems with Fast Data (Better Decisions and Instant Action)

Solving Your Big Data Problems with Fast Data (Better Decisions and Instant Action) Solving Your Big Data Problems with Fast Data (Better Decisions and Instant Action) Does your company s integration strategy support your mobility, big data, and loyalty projects today and are you prepared

More information

Point-of-Sale Monitoring. Using Real-Time Retail Data to Reduce Out-of-Stocks and Improve Business Performance

Point-of-Sale Monitoring. Using Real-Time Retail Data to Reduce Out-of-Stocks and Improve Business Performance Point-of-Sale Monitoring Using Real-Time Retail Data to Reduce Out-of-Stocks and Improve Business Performance 2 TABLE OF CONTENTS 1 The Challenge of Reducing Out-of-Stocks... 3 2 Components of POS Monitoring...

More information

Winning with an Intuitive Business Intelligence Solution for Midsize Companies

Winning with an Intuitive Business Intelligence Solution for Midsize Companies SAP Product Brief SAP s for Small Businesses and Midsize Companies SAP BusinessObjects Business Intelligence, Edge Edition Objectives Winning with an Intuitive Business Intelligence for Midsize Companies

More information

Fast Data and Architecting the Digital Enterprise Fast Data drivers, components, requirements, and results

Fast Data and Architecting the Digital Enterprise Fast Data drivers, components, requirements, and results Fast Data and Architecting the Digital Enterprise Fast Data drivers, components, requirements, and results BIG AND FAST DATA Big data and Fast Data are the twin pillars of a leading-edge business strategy

More information

Achieving customer loyalty with customer analytics

Achieving customer loyalty with customer analytics IBM Software Business Analytics Customer Analytics Achieving customer loyalty with customer analytics 2 Achieving customer loyalty with customer analytics Contents 2 Overview 3 Using satisfaction to drive

More information

The Digital Imperative in Healthcare. Presented by Dr. Jay Patel, Principal from The Boston Consulting Group

The Digital Imperative in Healthcare. Presented by Dr. Jay Patel, Principal from The Boston Consulting Group The Digital Imperative in Healthcare Presented by Dr. Jay Patel, Principal from The Boston Consulting Group Healthcare is reforming on all levels From Volume based Fee for service Payer vs Provider Reactive

More information

Predictive Straight- Through Processing

Predictive Straight- Through Processing Predictive Straight- Through Processing 2 TABLE OF CONTENTS 1 Introduction...3 2 The Benefits of Solving the STP Problem...7 3 How Can TIBCO Help?...7 4 How TIBCO s Solution Works...9 5 Summary...11 6

More information

Agile Analytics: A Faster, Less Risky Approach To Tackling Big Data

Agile Analytics: A Faster, Less Risky Approach To Tackling Big Data Agile Analytics: A Faster, Less Risky Approach To Tackling Big Data Identify a high-potential business opportunity Determine enabling analytic methodologies Assess required data resources (internal and

More information

Service Mediation. The Role of an Enterprise Service Bus in an SOA

Service Mediation. The Role of an Enterprise Service Bus in an SOA Service Mediation The Role of an Enterprise Service Bus in an SOA 2 TABLE OF CONTENTS 1 The Road to Web Services and ESBs...4 2 Enterprise-Class Requirements for an ESB...5 3 Additional Evaluation Criteria...7

More information

The Path to High Performance in Insurance. Transforming Distribution and Marketing with Predictive Analytics

The Path to High Performance in Insurance. Transforming Distribution and Marketing with Predictive Analytics The Path to High Performance in Insurance Transforming Distribution and Marketing with Predictive Analytics Table of Contents Introduction Distribution: A Cornerstone of Growth for Today s Insurers Transforming

More information

Banking Industry Performance Management

Banking Industry Performance Management A MICROSOFT WHITE PAPER Banking Industry Performance Management Using Business Intelligence to Increase Revenue and Profitability Software for the business. Overview Today, banks operate in a complex,

More information

TIBCO Foresight Transaction Insight

TIBCO Foresight Transaction Insight Transaction Insight Automation Platform and Specialty Applications 1 Transaction Insight Transaction Insight Automation Platform ultimate in visibility and control Transaction Insight provides the ultimate

More information

Top 5 Transformative Analytics Applications in Retail

Top 5 Transformative Analytics Applications in Retail Top 5 Transformative Analytics Applications in Retail Learn how you can boost your bottom line and acquire engaged, happy customers with actionable insight from the world s most comprehensive analytics

More information

5 tips to engage your customers with event-based marketing

5 tips to engage your customers with event-based marketing IBM Software Thought Leadership White Paper IBM ExperienceOne 5 tips to engage your customers with event-based marketing Take advantage of moments that matter with in-depth insight into customer behavior

More information

Insurance customer retention and growth

Insurance customer retention and growth IBM Software Group White Paper Insurance Insurance customer retention and growth Leveraging business analytics to retain existing customers and cross-sell and up-sell insurance policies 2 Insurance customer

More information

Improving The Retail Experience Through Fast Data

Improving The Retail Experience Through Fast Data A Forrester Consulting Thought Leadership Paper Commissioned By TIBCO Software February 2016 Improving The Retail Experience Through Fast Data Overview Customers expect better-individualized experiences

More information

An Enterprise Resource Planning Solution (ERP) for Mining Companies Driving Operational Excellence and Sustainable Growth

An Enterprise Resource Planning Solution (ERP) for Mining Companies Driving Operational Excellence and Sustainable Growth SAP for Mining Solutions An Enterprise Resource Planning Solution (ERP) for Mining Companies Driving Operational Excellence and Sustainable Growth 2013 SAP AG or an SAP affi iate company. All rights reserved.

More information

IBM Coremetrics Web Analytics

IBM Coremetrics Web Analytics IBM Coremetrics Web Analytics Analytics to power digital marketing optimization and execution Highlights Real-time Key Performance Indicators (KPIs) suitable for marketers from finance, retail, content

More information

IBM Coremetrics Web Analytics

IBM Coremetrics Web Analytics IBM Coremetrics Web Analytics Analytics to power digital marketing optimization and execution Highlights Real-time Key Performance Indicators (KPIs) suitable for marketers from finance, retail, content

More information

Five Best Practices to Deliver Exceptional Multichannel Experiences

Five Best Practices to Deliver Exceptional Multichannel Experiences Five Best Practices to Deliver Exceptional Multichannel Experiences Introduction Over the years, the commercial landscape in life sciences has undergone a near-total transformation. Instead of engaging

More information

Microsoft Dynamics CRM for Financial Services. Making customers the heart of your business.

Microsoft Dynamics CRM for Financial Services. Making customers the heart of your business. Microsoft Dynamics CRM for Financial Services Making customers the heart of your business. In today s competitive financial services market the focus is the customer making sure the customer is at the

More information

The IBM Cognos family

The IBM Cognos family IBM Software Business Analytics Cognos software The IBM Cognos family Analytics in the hands of everyone who needs it The IBM Cognos family Overview Business intelligence (BI) and business analytics have

More information