Commercial Auto Claims Services

Transcription

1 Commercial Auto Claims Services Getting Businesses Back on the Road Commercial Auto Capabilities Collision and Glass Repair Networks Reporting an Auto Claim

2 COMMERCIAL CLAIMS SERVICES THE HARTFORD S COMMERCIAL AUTO CLAIMS CAPABILITIES Resources to Deliver Exceptional Claims Service to Your Business Whether you have one delivery van or a fleet of company cars, when there s an accident, you want your claim resolved efficiently. You want bills paid and repairs made. You want to get back on the road and back to business. The Hartford understands this and works hard to deliver the high quality claims service you need and expect. We have developed a successful approach to handling auto claims, relying on skilled professionals, time-saving technology, and helpful services to bring you through the claim and the recovery process. Commercial Auto Claims Team The Hartford employs an array of claims specialists to ensure that every claim is handled as efficiently as possible by professionals with the right skills. The Hartford s Loss Connect Report a claim any time, day or night, 365 days a year. Our highly trained claims professionals are ready whenever your business hits a bump in the road. Call Claims Handlers Once a loss is reported, a claims handler will attempt to contact you within one business day to begin the investigation. To create efficiency, claims are assigned to specialized handling teams based on the value and complexity. Auto Service Representatives These appraisers are assigned as needed to assess auto physical damage. They work with the handler to ensure fair and prompt payment to the insured. Claims Consultants Knowledgeable, experienced handlers who can provide guidance on complex, high exposure claims. These in-house consultants provide additional expertise around the handling of the claim and the setting of reserves. continued

3 Commercial Auto Claims Resources The Hartford uses technology and other resources to increase our effectiveness in managing claims and to provide a smoother claims experience for you. Claims Centers The Hartford has four commercial auto claims centers located regionally throughout the United States to ensure claims professionals with regional expertise are always available. Claims Expediter Using this system, claims are wirelessly routed to the laptops of mobile auto adjusters to encourage the quickest possible response. Auto Repair Network When an accident does occur, The Hartford s auto repair network is an easy collision repair option that gives you access to more than 1,800 approved shops. The Hartford guarantees the workmanship on covered repairs nationwide for as long as you own or lease the vehicle. Visit com/autorepairshops to find local repair shops in the network. Glass Repair Hotline The Hartford makes auto glass repair easy with one call and no paperwork. Simply contact our 24-hour, toll-free Glass Repair Hotline to report a glass-only claim and schedule service. Mobile service is available in many areas. Call Rental Service With rental coverage, your claims handler can establish your rental reservation and provide a confirmation number. The rental company will schedule the delivery of your rental vehicle at a convenient time and location. Features and benefits subject to change.

4 COMMERCIAL CLAIMS SERVICES THE HARTFORD S AUTO REPAIR NETWORK Auto Repair Solutions to Save Your Business Time and Effort Whether you have one company car or a fleet, The Hartford has resources to get your business rolling after an accident. It doesn t stop with paying the claim. We offer options to get your vehicles back on the road fast and hassle-free. We verify the capabilities and dependability of repair shops so you don t have to. Because when it comes time for a repair, you don t have time or money to waste Consider these benefits of The Hartford s auto repair network: The Hartford guarantees the workmanship on covered repairs countrywide and for as long as you own or lease the vehicle. No need for multiple estimates when using a network repair shop. Network shops meet rigorous service standards regarding equipment, training, financial stability, ease of access, and waiting room comfort. The Hartford pays network shops directly, so you have no out of pocket expenses except the deductible. The national network includes more than 1,800 dependable collision repair shops. You can set an appointment with a network shop when you call to report your auto claim. Visit to find local repair shops in the network. Glass Repair Hotline The Hartford also makes auto glass repair easy with one call and no paperwork. Simply contact our 24-hour, toll-free Glass Repair Hotline at to report a glass-only claim and schedule service. More than 10,000 repair shops countrywide. No deductible when glass is repaired vs. replaced. Repairs guaranteed to pass any state or lease return inspection. Mobile service available in many areas. Auto repair network unavailable in Massachusetts.

5 COMMERCIAL CLAIMS WHAT TO DO IF YOU HAVE AN AUTO ACCIDENT To report an auto claim, call The Hartford Loss Connect Service at An auto accident can be a traumatic experience. Surprised and stuck in traffic in a company vehicle it can be hard to know what to do. That s why The Hartford created this glove-box guide to help your employees handle the situation safely and at the same time protect your company s assets. Don t leave the scene of the accident until it is appropriate to do so. Take steps to prevent further accidents and/or injuries park safely, turn on emergency flashers. Check to see if anyone is injured. Call the police or ask someone to call for you. Give the other driver(s) your name, your insurance company name and phone number, the vehicle s license plate number and your operator s license number. Obtain as much information as possible about other parties involved. Limit your discussions of the accident specifics to those with a need to know, such as police. If you have a camera or cell phone with a camera, please take photos of the accident scene and vehicles if it is safe to do so. Call our 24-hour toll-free hotline at immediately. If for any reason you can t call immediately, write down as many details as possible for when you can call. The information provided in these materials is intended to be general and advisory in nature. It shall not be considered legal advice. The Hartford does not warrant that the implementation of any view or recommendation contained herein will: (i) result in the elimination of any unsafe conditions at your business locations or with respect to your business operations; or (ii) will be an appropriate legal or business practice. The Hartford assumes no responsibility for the control or correction of hazards or legal compliance with respect to your business practices, and the views and recommendations contained herein shall not constitute our undertaking, on your behalf or for the benefit of others, to determine or warrant that your business premises, locations or operations are safe or healthful, or are in compliance with any law, rule or regulation. Readers seeking to resolve specific safety, legal or business issues or concerns related to the information provided in these materials should consult their safety consultant, attorney or business advisors. Printed in U.S.A. February 2012 The Hartford Financial Services Group, Inc., Hartford, CT All Rights Reserved.

6 CALL THE HARTFORD WITH THE FOLLOWING INFO AT : AM Date Time PM DRIVERS & VEHICLES: Your Vehicle Driver: Driver License No: Make of Vehicle: Model: Vehicle Owner: Passenger(s): Other Vehicle Driver Name: Yr Passenger(s): LOCATION & DESCRIPTION OF ACCIDENT: Street Intersecting with City State Light Conditions (Check one): Daylight Dusk Dawn Dark Weather: Rain Snow Clear Fog Road Surface: Dry Wet Snow Ice Highway: Divided Undivided Number of lanes: Posted speed limit: Your speed: Other vehicle speed: Location of damage to your vehicle: Towed? Yes No Location: Location of damage to your vehicle: Towed? Yes No Location: Description of Accident: Driver License No: Make of Vehicle: Model: License Plate No: Vehicle Owner (if different than driver): Insurance Carrier: Policy Number: Passenger(s): Yr ST Police Department: Investigating Officer: Badge No: Citations: Witnesses: Name: Report Number: Persons Injured: Driver of your vehicle: Yes No Passenger(s) in your vehicle: Yes No Driver of other vehicle: Yes No Passenger(s) in other vehicle: Yes No