Monitoring Best Practices. Rajib Rashid, VP Product Management Nicolas Ponce, Kaseya University Ronny Tunfjord, Upstream Software

Transcription

1 Monitoring Best Practices Rajib Rashid, VP Product Management Nicolas Ponce, Kaseya University Ronny Tunfjord, Upstream Software 1

2 Choosing the Right Approach to Get the Best Results Technical Track 1 2

3 Agenda Introductions Kaseya monitoring solution overview Advanced monitoring techniques Problem resolution through automation Monitoring Packs Q&A 3

4 Kaseya Agent Monitoring Lightweight agent, encrypted communication Automatic discovery Comprehensive monitoring and reporting Alerts Monitor sets Event logs System checks Log files and directories SNMP sets Agent Procedures 4

5 Kaseya Network Monitoring Integrated agentless monitoring SNMP support with MIB browser/compiler Windows management instrumentation and VMWare APIs Monitoring: Hypervisors, VM datastores, host/device cpu, memory etc. Network bandwidth utilization, routers, switches, firewalls Files, directories, logs, databases, SNMP traps, mail and web servers Configurable: Lua scripts, actions, toplists, reporting/dashboards 5

6 Value of end-to-end monitoring Today s business applications are complex: Virtualized environments Hybrid networks using both in-house and Internet bandwidth Interdependencies: other applications, databases, Internet connected sources (e.g. supplies availability) Monitoring only end points or only network devices only provides partial visibility End-to-end monitoring reduces MTTI/MTTR Comprehensive monitoring reduces IT costs through better utilization Proactive alerting across the entire infrastructure improves system availability and increases staff productivity. 6

7 Panelist: Nicolas Ponce Supplemental monitoring Leverage agent based and agent-less monitoring Cloud monitoring ESXi CIM to monitor Vmware & Datastore 7

8 Supplemental Monitoring What is Supplemental Monitoring and why use it? Leveraging Classic and Network Monitor together Supplemental Monitoring allows for failover alerting 8

9 Agent Monitoring Agent goes offline, can no longer monitor server. 9

10 Network Monitoring Network Monitor Gateway will continue to monitor devices if available on network 10

11 Supplemental Monitoring Classic Monitoring Perfmon Counters, Service Checks, Process Statuses Alerts based on Agent Network Monitoring WMI/SNMP Monitor options with over 32 different types of monitors Network Based Alerts still function if Agent Offline as long as Gateway is running. 11

12 Cloud Monitoring VMWare ESXi and HyperV Key Capabilities of Network Monitor Host and Guest Monitoring CIM Monitors VMWare Monitors 12

13 Expand your Knowledge Visit us at university.kaseya.com 13

14 Panelist: Ronny Tunfjord Agent online/offline. Benefits of knowing Workstation Low disk workflow Recurring MS Office application crashes Automate with Agent Procedures Create detailed ticket information Upstream Kaseya Power Pack 14

15 Agent online/offline 15

16 How to use Agent online/offline ACTION: Alarm, Ticket and/or when Agent goes offline STOLEN LAPTOP: Automate stuff when specific Agent goes online TRENDS: Top X Agents with offline alarms LICENSES: Dead Agents not checked in for 45 days STANDARDIZATION: Kaseya Policy for Servers and Workstations 16

17 More Agent Alerts HW CHANGES: Where did that RAM go? APPLICATION CHANGES: Make sure to use exclude filters PATCH FAILED ALERT: Troubleshooting MS patch automation NEW AGENT INSTALLED: Track Agent deployment success 17

18 Low disk with automated ticket 18

19 Workflow Low disk on C to Ticket Low Disk Performance Counter Create Alarm for reporting and trending Execute Agent Procedure for automated tasks and ticket creation User experience is KING! Policy driven 19

20 End result in Kaseya Service Desk 20

21 Recurring problems with MS Office 21

22 Workflow - MS Office application crashes Application Log Event Set Create Alarm for reporting and trending Execute Agent Procedure for automated tasks and ticket creation User experience is KING! Policy driven 22

23 Going once, going twice, ACTION! 23

24 End result in Kaseya Service Desk 24

25 Upstream Kaseya Power Pack The Scandinavian Kaseya distributor since 2006 Ready to run report examples. Ready to run Agent Procedures. Common App Deploy and updates Extended Audit like HD temp and WIFI Quality And more 25

26 Upstream Kaseya Power Pack 26

27 Upstream Kaseya Power Pack 27

28 Upstream Kaseya Power Pack 28

29 Upstream Kaseya Power Pack Examples in this session available for download 29

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31 Join the IT Management Cloud Revolution Take the complexity out of IT management & security with Kaseya 31