Pay it Forward. 5 Credit Union Perks 2 CSE Supports Community. 6 Keeping Up With Technology 3 Pay It Forward 4 Helping Hands

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1 September 2015 Pay it Forward When you have the chance, lend a hand. Don t be afraid to try to take a stand. Pay it forward, expect nothing back. Compassion is something we all lack. A word of kindness is sometimes in need, So is the chance to commit a good deed. Pay it forward, take nothing in return. Compassion is something we all can learn. If you see the need, follow your heart, Helping others out will always be a start. Pay it forward and pass on the charity, Compassion is out there, we all will see. Help someone out with a life changing event, Let someone feel that you were heaven sent. Pay it forward, all the kindness inside, Compassion is out there, it hasn t died. Show your neighbor what they re worth, And the reason that you re on this earth. Pay it forward without ever any regret. Compassion is here, let us not forget. Jon M. Nelson The credit union idea began more than 160 years ago with a simple idea people helping people. In the 1850s, hard times hit Germany, and people turned to each other for help. They removed small savings from under mattresses and made reasonably priced loans to one another. These early credit unions were the model for all the credit unions that followed: not-for-profit, democratically controlled and community oriented. In the 1920s, Edward Filene took cooperative finance to the next level in Boston, as a means of lifting working people out of debt and creating a better life. On January 17, 1927, the Credit Union League of Massachusetts celebrated the first official credit union holiday. January 17th is the birthday of Benjamin Franklin, America s Apostle of Thrift, who credit union founders believed to symbolize the purpose and spirit of credit unions. During this time, the credit union movement was new and spreading. People involved only began to recognize the celebration s significance and were unable to devote the time required for sufficient planning. Credit Union Day quietly faded away. The U.S. Credit Union National Association (CUNA) and CUNA Mutual Insurance Society initiated a new national Credit Union Day celebration in The third Thursday of October was set aside as the national day of observance. This occasion brought members together to promote the credit union philosophy nationally and reflect upon credit union achievements and history. Members raised funds for the movement and paid homage to loyal supporters and pioneers. The World Council of Credit Unions, established in 1971, assists credit union movements and supports their development around the world. World Council observed the first International Credit Union (ICU) Day more than 30 years ago, and continues to endorse global celebrations. The credit union movement has grown to more than 200 million members in 101 countries. Celebrate the credit union difference during this year s ICU Day October 15, WHAT S INSIDE 5 Credit Union Perks 2 CSE Supports Community 6 Keeping Up With Technology 3 Pay It Forward 4 Helping Hands 7 Volunteer Opportunities 8 Holiday Closures 1

2 CSE Supports Community 2

3 Pay It Forward We Pay it Forward so you can, too! Your credit union is a different kind of financial institution. Here are four key factors that set us apart from other financial institutions: YOU ARE AN OWNER. Members who belong to the credit union are its owners, not merely customers. That's because credit unions are set up as not-for-profit cooperatives. YOU PAY LOWER LOAN RATES AND EARN HIGHER DIVIDENDS. Because credit unions are not-for-profit businesses, they return income to members in lower loan rates and higher savings rates. Also, unpaid qualified volunteers serve on the credit unions' boards and committees. This means lower costs of doing business--no hefty payments to a corporate board. Credit unions pass along those savings to members in the form of better deals. YOU PAY LOWER FEES. At the credit union, you'll find no or lower ATM fees, lower service charges on checking accounts, and lower fees for overdrawn checks than fees at banks. YOU GET EXTRA ATTENTION. Credit union staff help members toward financial health. We are here to answer members' questions or offer one-to-one counseling. 3

4 Helping Hands Let's All Cooperate with Helping Hands Credit unions are not-for-profit financial service cooperatives, owned and controlled by their members, and operating in a democratic way. What difference does that make? Co-ops are businesses, in many ways like any other business. But a cooperative operates solely for the members' benefit. All co-op businesses run in accordance with seven basic principles, many of which have been part of the co-op philosophy from their beginnings more than 150 years ago. 1Open and voluntary membership. It's important that members voluntarily choose to become members. Ideally, according to the principles reaffirmed at the Manchester (England) Congress of the International Cooperative Alliance in 1995, cooperatives are "open to all persons able to use their services and willing to accept the responsibilities of membership..." 2Democratic member control. Members ultimately control their cooperatives. When you attend your credit union's annual meeting or vote for the board of directors, you're exercising your member-owner control. 3Member economic participation. According to the Manchester Congress, "Cooperatives operate so that capital is the servant, not the master, of the organization." 4Autonomy and independence. While governments determine the legislative framework within which co-ops function, this principle asserts that co-ops also have an "essential need to be autonomous in the same way that enterprises controlled by capital are..." 5Education, training, and information. This principle says members can play their role in the cooperative only when they understand that role and the co-op. That's one reason, for example, that your credit union provides you with this information and other educational tools. 6Cooperation among cooperatives. Cooperators believe that co-ops have a unique opportunity to protect and expand the interests of ordinary people. This kind of one-for-all and all-for-one idea is unique among businesses. Even in localities where they compete, it's common for them to also cooperate on numerous activities. 7Concern for community. Cooperatives exist primarily for the benefit of their members. Because of this strong association with members, they also are often closely and actively tied to their communities. We at CSE strive to give back to those who have given us so much. We are very active around the community and participate in several community events. CSE proudly sponsors McNeese Athletics, MusicMakers2U, Cell Phones for Soldiers, Ethel Precht and several Lake Area Schools annually. 4

5 Credit Union Perks ad&d INSURANCE cash back shopping. earn money while you shop with love to shop. accidents can happen. Be prepared Exclusively for credit union members To help you protect the people who matter most in your life, your credit union endorses TruStage Accidental Death and Dismemberment (AD&D) Insurance from CMFG Life Insurance Company. AD&D pays a cash benefit in the event of a covered injury or death due to an accident. Benefits can include: A hospital benefit Inflation protection Education assistance Childcare assistance Acceptance is guaranteed for credit union members age 18 and over. Go online or call today to learn more. Visit us at TruStageADD.com Toll-free Monday Friday... 7am 9pm CT Saturday... 8am 4pm CT TruStage products and programs are made available through the companies of the CUNA Mutual Group. They have been providing insurance and financial services designed for credit unions and their members for more than 75 years, serving more than 13 million credit union members. TruStage is the marketing brand for the insurance sold through CMFG Life Insurance Company. The insurance offered is not a deposit and is not federally insured. This coverage is not sold or guaranteed by your credit union. Your credit union enables this insurance program to be offered and is entitled to compensation from CMFG Life Insurance Company. Products may not be available in all states. Be sure to understand the complete details of coverage, including any exclusions and limitations. MC2276P-0812 CSE Member Perks! Get more of what you want, and less of what you don t! 55,000 Surcharge-Free ATMs. Worldwide. 5

6 Keeping Up With Technology What s an EMV chip card? We all use our debit and credit cards for shopping, eating out and buying groceries. Soon you can do so with the added security benefits of an EMV chip card. The new cards are nearly impossible to counterfeit, and travel will be even easier in more than a 130 countries where chip cards are already used. EMV chip cards do everything magnetic stripe cards do but even more securely; plus, you are still protected from fraud by Visa s Zero Liability policy*. Visa Layers of Security Visa fraud protection will give you complete confidence using your account everywhere you shop in store or online. EMV chip is the latest layer of security that s coming soon to a card near you. Learn about EMV chip and other Visa layers of security at or follow us at twitter.com/visasecurity. *The Visa Zero Liability policy covers U.S. issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholder must notify issuer promptly of any unauthorized use. Consult issuer for additional details. CSE is dedicated to providing you with quality products and services, which is why we are pleased to announce this fall, CSE s Bill Pay program will be enhanced. BlueRoof Solutions CSE is excited to announce Credit Cards will be coming soon! The credit cards will be tailored to fit your needs. Whether it s a low rate, rewards or business credit card you are looking for, CSE s got you covered. 6 We value your support as we make this important upgrade to better serve you. Watch for more details to come.

7 Volunteer Opportunities Board Nomination Information The 2016 Board of Directors Nomination and Election process is fast approaching. If you are interested in serving on the CSE Board of Directors, this is your opportunity to make your interest known to our Nomination Committee. According to CSE s Bylaws, any CSE member in good standing who is 18 years of age or older qualifies to serve on our board. If you fit these qualifications and are interested, please contact Administrative Assistant Pam Theriot at or CEO, Clark J. Yelverton at for an information packet. Packets are now available and required in order to be considered for nomination by the Nomination Committee to be placed on the ballot for election to the Board of Directors at the 2016 annual meeting. Supervisory Committee We are currently searching for members interested in appointment to CSE s Supervisory Committee. The Supervisory Committee is responsible for determining that the financial condition of the credit union is accurately presented, management practices are sufficient to safeguard assets, accounting records are prepared promptly, and internal controls are established and effectively maintained. Annual external audits, internal audits and verification of member accounts are the activities generally used to carry out these responsibilities. Supervisory Committee members are appointed by the Board of Directors for one, two or three year terms, the positions are voluntary and like Directors of the Board, Supervisory Committee members are not compensated. The qualifications for Supervisory Committee members are: Must be a member of the Credit Union in good standing and at least 18 years of age on the date of appointment Cannot be an employee of the Credit Union Experience in accounting or auditing is helpful, but not required Must have a willingness to invest time in Credit Union activities If you fit these qualifications and are interested, please contact Administrative Assistant Pam Theriot at or CEO Clark J. Yelverton at for an information packet. 7

8 4321 Nelson Road Lake Charles, LA Phone: Fax: PRESORTED STANDARD US POSTAGE PAID HOUSTON TX PERMIT NO.1769 Federally Insured by NCUA Membership & Eligibility Required Locations Main Office: 4321 Nelson Road, Lake Charles, LA Phone: Fax: Sulphur Branch: 2154 Swisco Road, Sulphur, LA Phone: Fax: Moss Bluff Branch: 1170 Sam Houston Jones Parkway, Moss Bluff, LA Phone: Fax: November Thanksgiving December Christmas January 1 New Year's Day Closures Hours of Operation Monday, Tuesday, Thursday & Friday Lobby: 8:00am - 5:00pm Drive-thru: 8:00am - 6:00pm Wednesdays Lobby: 9:00am - 5:00pm Drive-thru: 9:00am - 6:00pm Toll-free: Dates to Remember September 26 MSU Tailgate October 15 International Credit Union Day October 24 MSU Homecoming Tailgate 8