: KAJI SELIDIK TAHAP KEPUASAN PELAJAR ASASI TERHADAP FASILITI DAN PERKHIDMATAN DI UTM : UTM JOHOR DATE/ TARIKH : 18 SEPT 2018 RESPONDENT/ SAMPEL : 202

Transcription

1 COURSE TITLE/ TAJUK KURSUS VENUE/ TEMPAT : KAJI SELIDIK TAHAP KEPUASAN PELAJAR ASASI TERHADAP FASILITI DAN PERKHIDMATAN DI UTM : UTM JOHOR DATE/ TARIKH : 8 SEPT 08 RESPONDENT/ SAMPEL : 0. Sesi kemasukan pengajian: Julai; 9. Mei; 70.. Jantina Perempua n;.7 Lelaki;.. Negeri Asal Wilayah Persekutuan Kuala Lumpur Terengganu Selangor Selangor Sarawak Sabah Perak Pahang Negeri Sembilan Melaka Kelantan Kedah Johor. Negara Malaysia; 00.0

2 . Umur 9 tahun;.0 0 tahun; 0. tahun; 0. 7 tahun;. 8 tahun; 9.. Bangsa India; 9. Lain-lain;. Cina;. Melayu;. 7. Agama Kristian; 9. Budha; 0. Islam;. Hindu; Kelas Kelas Kelas Kelas Kelas Kelas Kelas

3 TAHAP KEPUASAN Sangat Setuju Bersetuju Sederhana Setuju Sangat Setuju A. BILIK KULIAH skala < skala > Peralatan kerusi, meja dan papan putih, pancaran LCD adalah mencukupi untuk keperluan pembelajaran Skor %.98% Persekitaran di dalam bilik kuliah adalah bersih, selesa dan selamat Skor %.8% Peraturan keselamatan penggunaan peralatan dipamerkan Skor %.0% Penerimaan internet di bilik kuliah T0 adalah dalam keadaan baik Skor %.8% Saya percaya UTMSPACE cuba memberi kemudahan kepada kami sebaik mungkin Skor % 7.0% JUMLAH A.% B. PERKHIDMATAN MAKANAN DI T0 skala < skala > Kemudahan asas di kantin adalah mencukupi dan selesa Skor 7 87.%.87% Kebersihan di kantin adalah memuaskan Skor % 8.7% Perkhidmatan makanan pada harga yang berpatutan Skor % 8.% Kualiti makanan adalah memuaskan Skor % 7.% Perkhidmatan makanan adalah pada kualiti yang baik (halal atau bersih) Skor %.9% Layanan kaunter jualan di kantin adalah mesra Skor %.8% Saya berpendapat pihak pengurusan 7 mengambil tindakan untuk aduan yang diberikan Skor 0 JUMLAH B.8%.%.8% C. PENGANGKUTAN skala < skala > Pengangkutan mudah diperolehi Skor % 7.% Saya mempunyai kesukaran untuk mendapatkan pengangkutan ke kelas Skor % 9.% Perkhidmatan pengangkutan adalah baik (kekerapan bas atau masa) Skor JUMLAH C 7 7.7%.7%.7% D. PERKHIDMATAN PENGAJARAN skala < skala > Pensyarah (Gaya duduk sepanjang Skor %.7% Pensyarah (Gaya berdiri sepanjang Skor % 9.80%

4 7 8 Pensyarah (Gaya duduk/berdiri sepanjang Skor 8 8.7% 7.% Saya gembira dengan bahasa pengajaran Pensyarah mengikut kursus (Bahasa Inggeris) Skor % 77.% Saya gembira dengan bahasa pengajaran Pensyarah mengikut kursus (Bahasa Malaysia) Skor % 9.70% Tenaga pengajar cuba yang terbaik mengajar kami Skor % 7.7% Nota kuliah disediakan oleh tenaga pengajar Skor % 9.% Kemudahan akademik (Cth. E-learning, online teaching, library) disediakan dan mudah diekses Skor % 8.% JUMLAH D.8% skala < skala > Kemudahan tandas adalah mencukupi Skor %.97% Berpuas hati dengan kebersihan tandas E. KEMUDAHAN ASAS T0 Skor %.% Berpuas hati dengan tahap capaian jalur lebar Skor % 9.90% JUMLAH E.8% JUMLAH KESELURUHAN PENILAIAN KAJI SELIDIK FASILITI BILIK KULIAH DAN PERSEKITARAN FOUNDATION : 8% Secara keseluruhannya, kursus ini tidak mencapai indeks kepuasan pelanggan kerana sasaran pencapaian 88% di bawah tahap piawaian yang telah ditetapkan. Testimonial Peserta : Kelebihan dan Kelemahan kursus yang dianjurkan: 8 responses BIL TESTIMONIAL PESERTA Increase the choices for good I think the management should install a wifi model in T0 and sometimes the bus is not punctual time. There's ones that I am late for class for 0 minutes because the bus came late. The food tall in T0 need to be improved a lot. The food is expensive and not good in terms of quality. The whitboard in class is too small. Dr Ismail need a much larger white board. Please provide wifi at T0, a better food stall (better service and pricing). A simple nasi lemak with sambal and chicken that cost rm8.80 is simply unacceptable. The water pressure on the fourth floor of Kolej (WA) has to be increaed because only one shower room out of four has suficient water pressure Tolong sediakan kafe yang bersih serta makanan yang sedap di T0. T0 adalah lebih jauh dari KDSE berbanding N. Lagipun di T0 tiada kafe dan minimarket seperti yang ada di N. Sila bagi kami N seperti sebelum ini. Perlu sediakan lebih banyak bas dan jangka masa datang adalah 0 minit setiap masa. Mewujudkan wifi di blok fakulti tempat kami belajar. Kelas harus dibersihkan seperti mengemop kelas setiap hari. Koridor hostel harus dibersihkan setiap hari dan kerosakan fasiti harus dibaiki. Najis kucing harus dibersihkan pada setiap hari. Hostel yang disediakan harus berdekatan dengan bangunan kuliah kami. Please provide a bigger whiteboard Distance between KDSE and T0 so far, we need to speed more time to T0. I think we must change the clasroom of nearby the KDSE. The quality of wifi connection so weak. I cant connect the wifi UTM sometimes. Please don t change our classroom too far from hostel. (No bus can't walk back too far). Food are expensive, even the café clean. I hope that UTMSPACE will increase the amount of bus (to and go) because the distance is too far. We waste a lot of time while waiting for the arrival of the buses everyday. I also hope that UTMSPACE will organise more cocuriculum activities for student to take part in such as sport activities, carnival and so on. The wifi connection in KDSE (Kolej ) is hard to connect and will disconnected easily. Varie ties of food at cafeteria, wifi is not accesible and the class is too far from hostel. Please provide affordable foods, more foods, snacks and drinks. Extra large for whiteboard and projector slide. The section floor could be clean by mopping more consistantly. Q&A section can be provided in front of the class so that others learn what some also too. Also food and the cafeteria could be healthier. The distances from T0 to the phy&cham lab are very far. Student will be rushing & frustrated about the unsure bus that comes.

5 The distance from the library is quite far too without proper transport.if we want to go then we really need to plan which bus to transfer and walk for quite long. The books we borrow from PSZ cant be returned at the library here too. But more books can be found there. The dificulty in setting up the LED and other stuff before class may couse very limited of time to study. Lecture are teaching well, but then some complex things can actually be explained in simple way and link with more interesting, so that the student keep allert. Lecture notes answer sample question can be given on time so student have more organised study plan. Also student really need practices on the topics. Therefore, suggestion on choice of exercise books will help too. Bus need to be on time. KDSE toilets are dirty and no sitting bowls. Bus promised to fetch us later at the opposite bus stop, but the bus did not dtop and pass by us. KDSE canteen, some shop are not open all the time. Monkeys visit my room all the time and shits everywhere especially lobby (KDSE). T0 canteen food is a lot expensive than Arked Meranti, Arked in front K9 even KDSE canteen. Kelas terlampau padat dan tidak kondusif kerana bilangan pelajar yang ramai pada waktu tutorial kerana tidak dipecahkan bilangan murid kepada bilangan sedikit. Bahasa pengantar sepatutnya ditetapkan mengikut kelas-kelas tertentu dan mahasiswa dibenarkan untuk mengikut kelas yang sesuai dengan bahasa pengantar dan cara pembelajaran mereka. Dewan kuliah terlalu jauh daripada kolej kediaman serta dewan kuliah juha terlalu jauh daripada makmal menyebabkan pelajar terpaksa tergesa-gesa untuk ke makmal. Perkhidmatan bas untuk solat jumaat juga tidak efisyen dan mahasiswa perlu mengambil perkhidmatan grab. Kemudahan kolej kediaman tidak setimpal dengan harga bayaran yang mahal bagi pelajar asasi. Pelajar asasi tidak mendapat layanan yang setimpal seperti pelajar diploma. As stated previously, the language of teaching language must be in English. However, im sad to report that (philosophy) lecturer DR Nasir is conducting his class solely in Bahasa Malaysia. A lot of non muslim also finds it irritating to include sensitive religious teaching in philosophy of science technology. It wouldnt be pleasant for you too study our religious. Facts from the lecture notes of PST is also very misleading and has a very wrong interpretation of the teaching from other religion. It make us (non muslim) feel very uncomfortable and vomitting to be forced to study and accept concepts from othe religious. The toilet need to be clean as they are full with the spider web and the toilet very dirty. It look like scary as the lights are not bright enough. Besides, the whiteboard is extremely small. Those sitting at the back have dificultier in looking the slides and also the board. The size of the insufficient for calculus class as the lecturer cant even show the complete working for one question. Last but not least, the most important things is the bus scheduled are messy. It is also very unfair when the girls have been waiting for the bus since earlu morning but all the buses just pass through and go to the boys kolej and when it come to fetch the girl the bus already full and the girls are forced to stand during the whole journey from KDSE to T0. Lets us bring our own transportation becaouse every month I sepend too much money on grab and transportation in general Please improve the class. We like to either change our hostel location because its to far to our faculty or change our faculty near our college. We would like to countinue our lecture at N as it more easier and accessibility for student like us who have no transportation. Othe than im satisfied self with my care. Please perform shuffle buses and increaser their frequency to and from college and T0 and UTM in general. Bus service for Friday prayer should be included because we pay rm0k, and I thought that it is included in our payment set. The grab is for RM7 from KDSE to mosque. But you cant expect us to RM 7 for every Friday Section class need a bigger whiteboard and the lights are mostly broken Relocate the class nearer to our lab practical just like N before we can walk there instead of taking bus or grab. Nearer to foodcourt so we don t have to stareve when café is closed. Relocated us back to N. Please make rule where student should fined when opening a loud speaker in the middle of noght. Diploma & degree student make very loud noise with their speaker. T0 is very far from our college and lab. The notice usually came in late and we're always get to prepare for it last minute. The surau room is quite small and could not fit many people. Pengangkutan yang lebih efektif dan efisyen. Kebenaran membawa kenderaan sendiri. Kemudahan bilik kuliah, kafeteria, surau besar berhampiran kolej. Perbanyakkan aktiviti kokurikulum dan menubuhkan persatuan pelajar asasi dengan AJK bg setiap pelajar. Physic lecturer should teach and give some example on the whiteboard but not using projector. Food too less choise ang too expensive. Perbanyakkan bas pada waktu pagi. Bas tidak ambil pelajar mengikut jadual bas yang telah ditetapkan kepada pelajar asasi. Perbanyakkan kedai makanan. I completely understand that you have no other place to place us in this campus. But I really hope that you can change to location of our class near our college so that few of us didn't lose hope to study becaause when you're already late you didn't want to go to class There no e-learning such as online quis or online assesment. I don t know what books can I use as a additional references on certain subject Limited choise of food, bus do not arrived according to time table, management did not act on our complaints. Exam fill too late Pleaese change section physic lecturer to a better lecturer. Don t change our english lecturer. Please do provide a cleaner toilet. Memindahkan tempat kuliah ke tempat yang lebih hampir dengan kolej. Bas disediakan untuk solat jumaat. Memberi pilihan kepada pelajar untuk belajar dalam bahasa melayu atau dalam bahasa inggeris. Mengubah silibus kepada yang lebih ringan. Lecturer room too hot and whiteboard too small, cannot see clearly. N is better than T0