Technology Trends and

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1 Technology Trends and Digital Government Alexandre Blauth Executive Partner Latin America Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. If you are authorized to access this publication, your use of it is subject to the Usage Guidelines for Gartner Services posted on gartner.com. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity."

2 Strategic Technology Trends Top 10 Strategic Technology Trends: Converging Forces Derivative Impact Future Disruption Mobile Device Diversity & Mgt. Mobile Apps & Applications The Internet of Everything Hybrid Cloud & IT as Service Broker Cloud/Client Architecture The Era of Personal Cloud Software Defined Anything Web Scale IT. Smart Machines 3-D Printing

3 Mobile Device Diversity Many form factors, screen sizes, interaction styles, platforms, architectures New working practices, opportunities, organizational structures, skills Wearable Pocketable Grab & Go Portable Desk Shared Areas Touch, Voice,... Keyboard, Mouse Gesture

4 Mobile Devices & Applications Applications by by Supported Device Future Devices Mobile Only Desk and Mobile Desk and Mobile Desk Only Desk Only Today 2018

5 Entering A New World Digital Business ebusiness People Internet People Business Things People Business Gartner, Inc. and/or its affiliates. All rights reserved.

6 A New And Disruptive World Of People, Business, & Things 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

7 Internet of Things 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

8 Things - Real-time Services Intelligent Trash Cans Driving Habits Sensor Sensor-based Logistics Source: BigBelly Solar, Inc Compactor increases capacity 6-8 times Notifies operator when emptying needed 80% fewer collections Source: snapshot.aspx?vanity=true Pay-as-you-drive car insurance Source: FedEx Sensaware GPS and cellular technology Senses location, temperature, light intensity, humidity, pressure, shock

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10 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

11 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

12 Smart Pills Cars Related Smart Household Appliances POS Hardware Market Smart Meters Toys LED Street and Area Lamps Media Consumption Vending Machines Sports Related Digital Cameras Person/Medical Monitors Parking Meters THE INTERNET OF THINGS Alarms & Security Digital Signage Smart Trash Bins Thermostats Indoor LED Lighting ATM Machines Bluetooth Headset, Mouse, KB, Speakers Printers 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

13 2013 Gartner, Inc. and/or its affiliates. All rights reserved.

14 Hybrid IT - IT As Advisor, Broker & Provider The Digital Business Enterprise Private Cloud Security Services Enterprise Security Application "Store" Security Services Broker (Enterprise and Cloud) Public Cloud Security Services Managed or Hosted Security Services Enterprise Security Infrastructure Advisor Facilitate business decisions Front end mobile app stores Portals - Social Elements Mobile, OT and IoT Security Services Provider IaaS & PaaS Abstraction App, Dev, Mgt & Sec. SW Provider Data Centers Vertically Integrated Broker Emphasize IT role as broker and integrator

15 The Human Perspective The Rise of the Personal Cloud Google Microsoft Facebook Gmail 365 Sync Me Corp Sharepoint Pro See Me Instagram Twitter Apple icloud Amazon itunes Xbox Live Netflix Rdio Know Me Be Me Vendors and IT organizations must align to this next stage of consumerization

16 Software defining everything (Application Programming Interface) Your Consumption of APIs Is Growing FAST! New API Production Future Past API economy growth through efficiency Did You Know You Already Live in an API Economy? You Tweet? You Register? You Check-in? You Deposit? You Pay? You Post? You "Candy Crush"? New System Production

17 Gartner Analytic Ascendancy Model Role With CRM Big Data and Sales Skill Levels Required Where Most Sales Organizations Are Today What will happen? How can we make it happen? Prescriptive Analytics Why did it happen? Predictive Analytics What happened? Descriptive Analytics We won/lost business Diagnostic Analytics We won/lost because of X We will improve win Greatest Opportunity rates to Gain Competitive Advantage Level of Business Impact We will improve win rates by doing X

18 Web-Scale IT: A Result of the Cloud Provider Singularity Web-scale IT is a pattern of global class computing that delivers the capabilities of large cloud services providers to the enterprise. You Too can run with the big dogs

19 Smart Machine Categories Movers Sages Doers - Autonomous vehicles - Linguistically smart Information-based helpers - personal assistants, smart advisors - Machine-focused helpers - Robots, Networks of Industrial Machines 18

20 Smart Machines are a Long Term Disruptive Force Segment Early Emerging Use Cases Adoption Accelerates Years to 90% Adoption for TAM Smart Advisor Segments Merge (and fragment) Virtual Personal Assistant Autonomous Personal Transport 2020 (+-2) 2030 (+- 5) 20 (+-10) Semiautonomous Robotic Assistants 2025 (+-5) 2032 (+-7)? 1 Growth of use of virtual personal assistants for work purposes in will exceed ipad's growth in its first 2 years.

21 3D Printing Opportunities Traditional Cast #1 Trim #1 Wax mold Cast #2 Pour shell material Drain and dip Trim #2 Attach faceplate Buff shell Clean interior 3D Print Scan Model Print Clean Houses Prototype Injection Molds Cut Tooling Costs by up to 97% 20

22 The Journey Onward to Digital Business Pre Web Post Nexus Analog Web E-business D-marketing D-business Autonomous Focus Build relationships that drive business or lower cost Extend relationships into new markets/ geographies Transform sales channel into a global medium to drive efficiencies Exploit nexus to drive greater efficiency Extend potential customers from people to things Smart, semi-autonomous things become the primary "customer" Outcomes Optimize relationships Extend relationships Optimize channels Optimize interactions Build new business models Maximize retention of and relationships with things People People People People People People Entities Business Business Business Business Business Things Things Disruptions Emerging technologies Internet and digital technologies Automation of business operations Deeper customer relationships, analytics Creation of new value and new nonhuman customers Smart machines and things as customers Technologies ERP CRM Change of Kind CRM Web Change of Degree Electronic data interchange Business intelligence Portals Mobile Big data Social Sensors 3D printing Smart machines Robotics Smarter machines Automation

23 There Is a "Not So Quiet" IT Crisis Performance Digital Opportunities and Threats Customer and Management Expectations THE QUIET CRISIS IT Performance and Contribution Time

24 Drivers for Organizational Disruption Skills Shift Growth in IT Complexity 24/7 Support Cloud Services Faster Change Cycles Reduced Budgets End User Driving IT Shorter Development Timelines

25 Skills - Lead With Change in Culture and Mindset Value-Driven/ Outside-In Mindset Organizational Liquidity Risk Taking Innovation Create the Bimodal Culture and Mindset Team-Centered Meritocracy Collaborative Environment Networked Leadership Continuous Learning Mobility

26 CEOs are rapidly switching to a tech enabled view on growth Rank Sales Product enhancement IT 1 Product enhancement Sales Digital capabilities 2 IT IT R&D and innovation 3 People and culture People and culture Product enhancement 4 Risk, legal, compliance Marketing Sales 5 Marketing Risk, legal, compliance Risk, legal, compliance 6 R&D and innovation R&D and innovation Marketing 7 Capital equipment Supply chain Capital equipment 8 Property and facilities Capital equipment Business services 9 Business services Property and facilities People and culture 10 Supply chain not asked Digital capabilities not asked n = 410 CEOs and Sr. Business Executives Business services Digital capabilities not asked Supply chain Property and facilities "Compared to the current fiscal year how will your organization's investments in the following business areas change next year?" Gartner, Inc. and/or its affiliates. All rights reserved.

27 The Evolving Focus of Technology in Government: Complete Digitalization Joined-up Government: Life events Back-office re-engineering E-government: Online services Multiple websites Open Government: Transparency, participation, collaboration Community engagement Digital Government Smart Government: Sustainability Affordability Crossing boundaries Government designed and operated to take advantage of digital data in optimizing, transforming, and creating government services.

28 Top 10 Strategic Technology Trends for Digital Government, 2014 Top 10 Government Technology Trends Social Mobile Information Cloud 1. Personal Mobile Workplace 2. Mobile Citizen Engagement 3. Big Data and Actionable Analytics 4. Cost-effective Open Data 5. Citizen-managed Data 6. Hybrid IT and Cloud 7. Internet of Things 8. Cross-domain Interoperability 9. BPM for Case Management 10.Gamification for Engagement

29 Hype Cycle for Digital Government, 2014: Introduces an Era of Innovation and Risk expectations Internet of Things for Government Citizen Data Vaults Big Data Impact on EA Gamification in Government Application Portfolio Management Cloud-Based IT PPM Services Employee Use of Social Media in Government Big Data Information Management for Government Mobile Applications For Constituents Infonomics Digital Government Platforms Citizen e-id Spatially-Enabled Government Services Cloud Computing in Government Event-Driven Architecture for Government Cross-Agency Case Advanced Analytics for Government Management Interoperability Frameworks Broadband for All for Government Managed Shadow IT Smart Machines in Government Cognitive Computing Agile Public Procurement Open Any Data in Government Project and Portfolio Management Government Shared Services From "Hype Cycle for Digital Government, 2014" (G ) Innovation Trigger Peak of Inflated Expectations Plateau will be reached in: Trough of Disillusionment time Slope of Enlightenment less than 2 years 2 to 5 years 5 to 10 years more than 10 years As of July 2014 Plateau of Productivity obsolete before plateau

30 The Nexus of Forces Will Disrupt Seamless Socialization Empowered Citizens and Employees NEXUS Rich Context, Deep Insights, Open Any Data Global Class Delivery a Utility

31 Top 10 Strategic Technology Trends for Digital Government, 2015 Business Focus Digital Government Technology Trends Engaging Digital Workplace Omnichannel Citizen Engagement Open ANY Data Citizen E-ID Connecting Resourcing Edge Analytics Scalable Interoperability Digital Government Platforms Internet of Everything Web-scale IT Hybrid Cloud (and IT)

32 Digital Workplace: A Personal Environment and Personalized Services A digital workplace: ENABLES new and more effective ways of working. IMPROVES employee engagement and agility. EXPLOITS citizenoriented styles and technologies or autonomy or mastery or purpose.

33 The Goal of the Digital Workplace: Integrated Digital Government Services Nexus of Forces Desired outcome: Seamless, timely collaboration across all IT assets of all your digital government stakeholders. label Application Strategy Application Infrastructure Strategy Integrated Digital Government Evolving Role of IT

34 Omnichannel Citizen Engagement 24/7 mobile access Contextual user interfaces Gesture Touch Video Search Audio Apps and new business models Device management complexity Embedded social media Personal mobile workplace Mobile social relationship management Essential UI/UX skills Diversity of interfaces by constituent demographics/service/expectation Apps versus browser access Crowdsourced service ratings G2C service co-creation Retail-grade channel strategy Citizen self-service intake and reporting Service-to-service collaborative filtering Sentiment analysis

35 Open ANY Data: Open Is the New Default By 2018, over 40% of digital government projects will treat ANY data as open data. "Things" Data Web API Business People Operational Data Things Degree of Digitalization Web API Web API Social Data Web API Public Data Web API Linked Data Web API Business Data Personal Data Time

36 Citizen e-id: Enhances Business Value, Interoperability and User Experience By 2020, citizens will manage 80% of their personal government data using new services such as data vaults.

37 Hybrid Cloud (and IT): Become a IT Services Provider and Broker Traditional IT Management Team No surprise! We maintain the traditional IT environment. Government Program Directors We want the service. period. IT Organization Serving as a Provider and Broker Private Cloud Management Team We build and manage a private cloud service to host critical applications. Public Cloud Management Team We form relationships with and manage cloud providers. IT Service Broker Team We liaison with business leaders, end users and application owners. Traditional IT Private Cloud Hybrid Cloud Public Cloud

38 Edge Analytics: Taking Place at the Logical Extremes of Your Network Descriptive: What happened? What is happening? Diagnostic: Why did it happen? What key relationships? Predictive: What will happen? What if? How risky? Prescriptive: What should happen? How can I optimize? Public Safety: Situation Analysis Crime Detection and Prevention Tax and Revenue: Fraud Detection Increase Compliance Transportation: Dynamic Road Charging Fleet Management Policymaking: Citizen Sentiment Analysis Real-time Impact Analysis

39 Digital Government Platforms Will Optimize Your Enterprise Architecture Incorporates legacy systems and data Crosses agencies and sectors Integrates service delivery Zaha Hadid Architects, Port House, Atwerp Port Authority, Belgium

40 The Internet of Everything: More Things Will Take Action With Government Data Elderly Home Care Today People Data Data The Civic Moment An event that triggers the exchange of data and coordinated actions across a network of people, businesses and things to achieve a singular objective. Business Emergency Response Tomorrow Job Loss Things

41 Digital Government Depends on Diverse and Newly Critical Executive IT Roles Chief Digital Officer: Community oriented Citizen engagement focus Increases the value of government information for the public and industry ICT Policy and Standards Chief Digital Officer Chief Information Security Officer Chief Technology Officer Chief Information Officer Chief Information Officer: Business oriented Employee engagement and innovation focus Increases the value of government information across the enterprise Chief Technology Officer: Technology and sourcing oriented Customer support and vendor engagement focus Delivers the best value for IT services to government agencies

42 Government CIOs Must Build Up Current IT Service Capabilities Organization (People): Strategic business focus Workforce competencies Leadership qualifications Organizational resilience Program and Project Management (Process): Governance model Management systems Fit for purpose mindset Information Management Foundation (Data): Information as an asset Interoperability as a principle Reuse as a requirement Appropriate Platform (Technology): Systems engineering competency End-to-end solution integration Relentless incrementalism

43 And Adopt New IT Management Strategies Pace-Layered Application Strategy Innovation Differentiation Record Bimodal IT Adaptive Mode 2 Sourcing Mode 1

44 Use the Gartner Pace-Layered Approach to Redefine Your Application Portfolio Collaboration Open Data Crowdsourcing Mobile Apps Systems of Innovation (New) Analytics BPaaS SaaS Constituent Services Domain Applications Consumerization and Cloud Systems of Differentiation (Unique) CRM Cluster Shared Services Sharing and Cloud Base Registries Financial Management Human Capital Management Records Management Systems of Record (Common)

45 Change Bimodal IT Capability Manages a Pace-Layered Application Portfolio + - Mode 1 Mode 2 Systems of Innovation Systems of Differentiation System s of Record - Governanc e +

46 Governance Enterprise Architecture Multisourcing Management Business Process Management Risk Management Business Outcomes Flow From Innovation to Run The IT Capabilities That Deliver Outcomes for Digital Government If You Align All Five Together Then Innovate Differentiate Run

47 Lead the Digital Transformation of Government Experience With Enterprise Processes Experience With Enterprise Information Nexus Technologies Knowledge of Policy and Regulation Civic Moment Innovation Differentiation Record Mode 1 Mode 2

48 Recommended Gartner Research Hype Cycle for Digital Government, 2014 Neville Cannon and Rick Howard (G ) Digital Government Is a Journey Toward Digital Business Andrea Di Maio and others (G ) 2014 CIO Agenda: A Government Perspective Rick Howard and Poh-Ling Lee (G ) Hype Cycle for Application Development, 2014 Thomas E. Murphy and others (G ) Tutorial: Successful Approaches to Citizen Electronic Identification Initiatives in Government Jeff Vining (G ) Hybrid IT: Delivering IT as a Provider and a Trusted Broker Thomas J. Bittman and others (G ) For more information, stop by Gartner Research Zone.

49 Execute Lead Visualize Alexandre Blauth Executive Partner Latin