Webware License Management Guide

Transcription

1 Webware License Management Guide November 1, 2007 Chapter 1. Generating new licenses... 3 Before you start... 3 Starting the license generation process... 3 Providing your HP order number... 4 Selecting the products for which to generate licenses... 5 Providing additional information about the selected products... 6 Signing in or registering... 7 Existing users... 7 New users... 7 Providing address information existing users... 8 Providing address information - new users... 9 Providing your name and contact information... 9 Selecting privacy policy options Providing your company name and address Providing the system handle or service agreement Continuing if you are the license owner Providing license owner information (if you are not the license owner) Indicating that you are not the license owner Providing the license owner name and contact information Providing the license owner company information Continuing the license generation process Chapter 2. Managing licenses Options for managing keys Starting the process Signing in Providing license owner information Updating your profile information Selecting yourself as the license owner for reprinted or moved licenses Selecting a different license owner Providing license search criteria Reprinting license certificate information... 21

2 Generating a report of license certificate information Moving licenses Chapter 3. Saving and sending license keys About the License/Password certificate page Saving a key to a file Sending additional copies of the certificate Sending the certificate by fax Sending the certificate by Chapter 4. Sending feedback concerning Webware Chapter 5. Other license management processes Upgrading licenses Handling non-production license keys Maintaining the Software License History... 34

3 Chapter 1. Generating new licenses Before you start When you place an order, HP sends you an entitlement certificate, which includes your HP order number. You will need this order number in order to generate licenses from Webware. Your order information is also added to the Password Center database. Starting the license generation process To start the process, go to webware.hp.com. Webware welcome page On the welcome page, click Generate New licenses. The Generate license(s) page is displayed. Webware License Management Guide 3

4 Providing your HP order number On the Generate license(s) page, in the Order number field, enter your HP order number. Generate license(s) page After entering the number, click Next. The Product selection page is displayed. Webware License Management Guide 4

5 Selecting the products for which to generate licenses 1. On the Product selection page, check the check box next to each product that you want to request. If needed, select the product version for the selected product. Product selection page 2. When you are finished, click Next. The Order product(s) detail page is displayed. Webware License Management Guide 5

6 Providing additional information about the selected products After selecting the products, you use the Order product(s) detail page to provide any other information required to generate the license keys. For example, IP address, MAC address, locking code. Order product(s) detail page After providing the required information, click Next. The Member sign-in page is displayed. Webware License Management Guide 6

7 Signing in or registering On the Member sign-in page, either sign in (for existing users) or register (for new users). Member sign-in page Existing users *If you already have an account, then under Existing members: 1. In the address field, enter your address. 2. In the Password field, enter your password. 3. Click Sign-in. The Address information page is displayed. New users If you are a first-time user, then under First time users: 1. In the address field, enter your address. 2. In the Password field, enter the password you want to use for your account. 3. In the Retype password field, type the password again. 4. Click Sign-in. Webware License Management Guide 7

8 The Address information page is displayed. Providing address information existing users If you have come to this page before, Webware automatically populates the fields with your information. If you are the license owner, then to continue: 1. Check the I am the License owner check box. Check box for existing users 2. Click Next. The license is generated and the License/Password certificate page is displayed. Webware License Management Guide 8

9 Providing address information - new users Providing your name and contact information In the License requestor information section, provide your name and contact information: Address information - License requestor information Prefix First name Middle initial Last name I am a Phone number Ext Fax number From the Prefix dropdown, select the title you prefer to use (Dr., Mr., Mrs., Ms., Prof.). Required. In the First name field, type your first name. In the Middle initial field, type your middle initial. Required. In the Last name field, type your last name. From the dropdown, select whether you are a Customer, Partner or Consultant (HP employee). In the Phone number field, type your phone number. If your phone number includes an extension, then in the Ext field, type the extension. In the Fax number field, type your fax number. Webware License Management Guide 9

10 Selecting privacy policy options Occasionally HP communicates information on products, services, or support that may be relevant to you. This may include new product information, special offers, or the chance to participate in market research. The Privacy policy section allows you to determine whether you want to receive this information, and if so, the method to use. Address information page Privacy policy For each contact method: If HP may contact you using that method, click the Yes radio button. If you do NOT want HP to contact you using that method, click the No radio button. Providing your company name and address Next, provide your company name and address information: Address information Company name and address Company name Company domain Required. In the Company name field, type the name of the company. Required. In the Company domain field, type the domain name for your company (what comes after for your addresses). For example, hp.com. Webware License Management Guide 10

11 Street address Building name Post box # City State/Province Postal code: Country/Region Required. In the Street address field, type the street address for the company. If the address includes a building name, then type it into the Building name field. If the address includes a PO box number, then type it into the Post box # field. Required. In the City field, type the city for the company address. In the State/Province field, type the state or province for the address. In the Postal code field, type the zip/postal code for the address. Required. From the Country/Region dropdown, select the country where the address is located. Providing the system handle or service agreement If you know your system handle or service agreement ID, then in the field, type the handle or ID. Address information System handle/service agreement Continuing if you are the license owner If you are the license owner, then after providing your user and company information, to continue: 1. Check the I am the License owner check box. 2. Click Next. The license is generated and the License/Password certificate page is displayed. See Saving and sending license keys for details on saving keys to a file and sending additional copies of the certificates. Providing license owner information (if you are not the license owner) Indicating that you are not the license owner If you are generating the license for a different user: Make sure that the I am the License owner check box is unchecked. If you do not want the license owner to receive a copy of the certificate, uncheck the a copy of this license transaction to the license owner check box. Webware License Management Guide 11

12 Address information License owner setting Providing the license owner name and contact information Under License owner (End-User) information, provide the name and contact information for the license owner. License owner name and contact information Prefix First name Middle initial Last name I am a Phone number Ext Fax number From the Prefix dropdown, select the license owner's title (Dr., Mr., Mrs., Ms., Prof.). Required. In the First name field, type the license owner's first name. In the Middle initial field, type the license owner's middle initial. Required. In the Last name field, type the license owner's last name. From the dropdown, select whether the license owner is a Customer, Partner or Consultant (HP employee). In the Phone number field, type the license owner's phone number. If the phone number includes an extension, then in the Ext field, type the extension. In the Fax number field, type the license owner's fax number. Webware License Management Guide 12

13 address Required. In the address field, type the license owner's address. Providing the license owner company information After providing the owner name and contact information, provide the company information. License owner company information Company name Company domain Street address Building name Post box # City State/Province Postal code: Country/Region Required. In the Company name field, type the name of the company. Required. In the Company domain field, type the domain name for the company (what comes after for the addresses). For example, hp.com. Required. In the Street address field, type the street address for the company. If the address includes a building name, then type it onto the Building name field. If the address includes a PO box number, then type it into the Post box # field. Required. In the City field, type the city for the company address. In the State/Province field, type the state or province for the address. In the Postal code field, type the zip/postal code for the address. Required. From the Country/Region dropdown, select the country where the address is located. Continuing the license generation process After providing the license requestor information, click Next to complete the process and display the License/Password certificate page. See Saving and sending license keys for details on saving keys to a file and sending additional copies of the certificates. Webware License Management Guide 13

14 Chapter 2. Managing licenses Options for managing keys The Webware license management options allow you to: Move licenses to a different machine Generate a report of license information Reprint license information Reprinting or moving licenses can include changing the license owner. Starting the process To start the license management process, go to webware.hp.com. Webware welcome page On the welcome page, click Manage Licenses. The Member sign-in page is displayed. Webware License Management Guide 14

15 Signing in On the Member sign-in page, to sign into Webware: Member sign-in page 1. In the address field, type your address. 2. In the Password field, type your Webware password. 3. Click Sign-In. The Address information page is displayed. Webware License Management Guide 15

16 Providing license owner information Updating your profile information On the Address information page, the license requestor information is automatically filled in with your name, address, and company information. You can update the information if needed. Address Information page Webware License Management Guide 16

17 Selecting yourself as the license owner for reprinted or moved licenses If you reprint or move licenses, the license owner is assigned based on the selections from the Address information page. To assign yourself as the license owner: Address information license owner check boxes 1. Check the I am the License owner check box. 2. Click Next. The Manage license search page is displayed. Selecting a different license owner To assign a different user as the license owner: 1. Make sure that the I am the License owner check box is unchecked. 2. If you do not want the license owner to receive a copy of the certificate, uncheck the a copy of this license transaction to the license owner check box. Address information License owner setting Webware License Management Guide 17

18 3. Under License owner (End-User) information, provide the name and contact information for the license owner. License owner name and contact information Prefix First name Middle initial Last name I am a Phone number Ext Fax number address From the Prefix dropdown, select the license owner's title (Dr., Mr., Mrs., Ms., Prof.). Required. In the First name field, type the license owner's first name. In the Middle initial field, type the license owner's middle initial. Required. In the Last name field, type the license owner's last name. From the dropdown, select whether the license owner is a Customer, Partner or Consultant (HP employee). In the Phone number field, type the license owner's phone number. If the phone number includes an extension, then in the Ext field, type the extension. In the Fax number field, type the license owner's fax number. Required. In the address field, type the license owner's address. Webware License Management Guide 18

19 4. After providing the owner name and contact information, provide the company information. License owner company information Company name Company domain Street address Building name Post box # City State/Province Postal code: Country/Region Required. In the Company name field, type the name of the company. Required. In the Company domain field, type the domain name for the company (what comes after for the addresses). For example, hp.com. Required. In the Street address field, type the street address for the company. If the address includes a building name, then type it onto the Building name field. If the address includes a PO box number, then type it into the Post box # field. Required. In the City field, type the city for the company address. In the State/Province field, type the state or province for the address. In the Postal code field, type the zip/postal code for the address. Required. From the Country/Region dropdown, select the country where the address is located. 5. After providing the license requestor information, click Next. The Manage license search page is displayed. Webware License Management Guide 19

20 Providing license search criteria On the Manage license search page, you provide the search criteria for the licenses you want to reprint, move, or generate a report for. Only licenses associated with your user ID ( address) are included in the results. You use the remaining criteria to further narrow the results list. Manage license search page The available criteria are: All company licenses Target ID HP Order number/csl Contract Product number To search for licenses belonging to any company, check this check box. If you do not check this check box, then the search is restricted to your company. The Target ID dropdown is populated with the available target IDs. To search for licenses on a particular target ID, select a target ID from the dropdown. The HP Order number/csl Contract dropdown is populated with the list of available order and contract numbers. To search for licenses for a particular order or contract number, select an option from the dropdown. The Product number dropdown is populated with the list of available product numbers. To search for licenses for particular product, select the product number from the dropdown. Webware License Management Guide 20

21 Product family Solution group ID From date To date The Product family dropdown is populated with the available families. To search for licenses for a particular product family, select the family from the dropdown. To search for licenses for a particular solution group, type the group ID into the Solution group ID field. To search for licenses created before a specific date, type the date into the From date field, in the format mm/dd/yyyy (For example, November 20, 2007 would be typed as 11/20/2007). To search for licenses created after a specific date, type the date into the To date field, in the format mm/dd/yyyy (For example, November 20, 2007 would be typed as 11/20/2007). Reprinting license certificate information To reprint the licenses matching the specified criteria, and assign the license owner set on the Address information page: 1. Click Reprint. The License(s) selection for reprint page is displayed. Select licenses page 2. Check the check box next to each license you want to reprint. Webware License Management Guide 21

22 3. Click Next. The Reprint product(s) detail page is displayed, listing additional information about the matching licenses. Reprint product(s) detail page Webware License Management Guide 22

23 4. After verifying the information, click Next. The License/Password certificate page is displayed with the certificates you selected. The certificate information is ed to the specified addresses. See Saving and sending license keys for details on saving keys to a file and sending additional copies of the certificates. License/Password certificate reprint Webware License Management Guide 23

24 Generating a report of license certificate information To generate a report of license information based on the selected criteria: 1. Click Report. The Select license(s) for report page is displayed. License(s) selection for report page 2. To generate the report for all of the licenses, check the Select all licenses check box. Otherwise, check the check box next to each license to include in the report. Webware License Management Guide 24

25 3. Click Next. The License(s) selection for report confirmation page is displayed. License(s) selection for report confirmation page 4. Click Save report file. The license report displays. Webware License Management Guide 25

26 Moving licenses The move function allows you to move licenses to a different machine. For example, you may need to move licenses to a different server. Because the IP address is changed, you need to generate a new license key. During the move process, the licenses are also assigned to the license owner set on the Address information page: 1. Click Move. The License(s) selection for move page is displayed. License(s) selection for move page 2. Check the check box next to each license to move. Webware License Management Guide 26

27 3. Click Next. The Move confirmation page is displayed, listing the details for the selected licenses. Move confirmation page 4. After verifying the information, click Next. Move confirmation page page options Webware License Management Guide 27

28 The License/Password certificate page is displayed with the moved certificates. License/Password certificate The certificate information is ed to the specified addresses. See Saving and sending license keys for details on saving keys to a file and sending additional copies of the certificates. Webware License Management Guide 28

29 Chapter 3. Saving and sending license keys About the License/Password certificate page The License/Password certificate page displays the certificates that were generated, reprinted, or moved. The certificate information is also sent by to the addresses indicated on the page. From this page, you can: Save each license key to a file Send the keys via or fax NOTE: For some products, the license key must be generated manually. In these cases, the key is not included in the certificate and you cannot save the key from the License/Password certificate page. You will instead receive a temporary key to use until the permanent key is generated. Only use the temporary key for new installations. Applying a temporary key to an existing installation could remove existing functionality. Password certificate page Webware License Management Guide 29

30 Saving a key to a file The license keys are included in the sent when the generation is complete. However, the License/Password certificate page also includes hypertext links to save each key to a file directly from the page. Save password links Sending additional copies of the certificate The License/Password certificate page includes a link to select other delivery options for the certificate. Delivery options hyperlink Webware License Management Guide 30

31 There is also a Delivery Options button at the bottom of the page. Delivery Options button Clicking either of these options displays the /Fax delivery methods page. /Fax delivery methods page Webware License Management Guide 31

32 Sending the certificate by fax To send an additional copy by fax: 1. From the Fax country dropdown, select the country in which the fax number is located. 2. In the Fax number field, type the fax number. 3. Click the Send button next to the Fax number field. Sending the certificate by To send an additional copy by 1. In the address field, type the address. 2. Click the Send button next to the address field. Webware License Management Guide 32

33 Chapter 4. Sending feedback concerning Webware If you would like to provide any comments or ask general questions concerning the Webware application, use the Comments button at the bottom of each process page. Comments button Clicking the Comments button displays the Feedback page. Feedback page Fill out the requested information, then click Send Feedback to submit your comments or questions. Webware License Management Guide 33

34 Chapter 5. Other license management processes Upgrading licenses Customers with active support are entitled to product upgrades and associated license keys (if new keys are required). Customers with an HP support contract use the standard HP upgrade process, including using Webware to request a new license key if required. Handling non-production license keys For cold backups, additional keys are provided. For hot backups, the additional keys must be purchased at discount. Maintaining the Software License History The record of a license key request made via the Webware process is stored in the Software License History database. URL: Webware License Management Guide 34

35 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. November 2007