our story is, by nature,...

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1 our story is, by nature,......every element from beginning to end. DESIGN INSTALLATION MAINTENANCE

2 Complete Landscaping Service

3 providing green peace of mind Even before a word is spoken, opinions are formed about your company. The appearance of your property and the quality of your landscape influence your customer s decision-making and impact your property s value and marketability. HEDGE THE ODDS IN YOUR FAVOR Complete Landscaping is a full service, family-owned landscape company that understands the importance of your corporate image. We strive to help maximize the marketing value of your property by providing Green Peace of Mind. THE COMPLETE PACKAGE Our name defines our scope. From the preliminary design stage, through installation and maintenance, Complete s comprehensive landscape capabilities address all of your property needs. Our visionary Landscape Master Plan approach helps to guide your property through the changing seasons and into the future. SERVICE IS OUR CORNERSTONE Meeting and exceeding customer expectations is how Complete Landscaping has grown to one of the region s most respected landscaping firms. Our focus on customer service gives you confidence that your property will be designed, installed, and maintained to your highest standards. Confidence that we will maximize the beauty of your property within your budget. Confidence that we will always do our job, so that you can concentrate on yours. R E G P E N E A F O C E D N I M It begins with a commitment to you. Complete Landscaping pledges to deliver the highest level of workmanship at all times while providing maximum value for every landscape dollar on-time and on budget. We pledge to work with each client to create and maintain a long-term property plan, install the highest quality plants and materials at all times, and employ an educated, experienced and enthusiastic staff to serve you. We ll dispatch properly trained, uniformed crews. We further pledge to always be accessible and will respond immediately to our client s needs. We will not rest until you re satisfied, and we always keep our word.

4 a plan that maximizes......form and function.

5 providing green peace of mind Concrete, steel, asphalt, brick and glass. These are the building blocks of modern day communities. How do you find harmony and balance between these man-made necessities and nature s ever-dwindling beauty? The design department at Complete Landscaping constantly explores new and innovative ways to soften the line where man-made ends and nature begins. An extensive site evaluation is the first step in the design process to determine the optimal use of space. Plant and hardscape materials are then selected to give each property a distinctive character. To ensure plant hardiness and longevity, consideration is given to the climate of the region, environmental confines of the location, and the microclimate of the site. Finally, line, form, color and texture are infused to create movement and accent special features. The landscape will capture the eye and create multi-seasonal interest. In every landscape, the point of astonishment is at the meeting of the sky and the earth. Ralph Waldo Emerson The end result is a well detailed, properly designed, long-range plan that simultaneously delivers visual appeal, functionality and value. trimmings Detailed site evaluations Long-term use of the area and horticultural feasibility are top design considerations Creative ways to bring the serenity of nature into a bustling man-made world Innovative use of texture, color and size to create a dynamic landscape /

6 expert, precise placement superior, guaranteed nursery stock.

7 providing green peace of mind Quality plant material, expert craftsmanship and an understanding of nature these are the critical aspects of a properly installed landscape. Complete Landscaping s 40-acre headquarters includes a nursery where we grow much of the plant material we install. This allows us to control all aspects of the plant care process. A lifetime guarantee backs our superb quality. Since the best-laid plans are brought to life by the installation craftsmen, Complete employs the area s best professional horticulturists, landscape technicians, and artisans. We ensure quality results at the highest industry standards. To complete the process, we design and install state-of-the-art irrigation systems customized to meet the varying needs of your landscape investment. In combination with our guarantee, it s like having an insurance policy on your property. When all at once I saw a crowd, A host, of golden daffodils; Beside the lake, beneath the trees, Fluttering and dancing in the breeze. --William Wadsworth trimmings From feasibility study, to plant selection and installation, quality controls are maintained throughout the entire process. Anything less wouldn t be Complete. Drainage, erosion control, hardscapes, plant installation all performed to the highest industry standards Custom built irrigation systems insurance for your new landscape investment Quality control from plant selection through installation /

8 consistent care......that promotes beauty and growth.

9 providing green peace of mind Climate, human impact and style trends are a few of the ever-changing elements that challenge the appearance and health of your landscaping. Understanding your property s requirements and keeping it at its optimum takes skill, experience, and expertise. Complete Landscaping provides comprehensive lawn management programs to nurture your property today and supplement what will be needed next month, next season, and for years to come. Our proactive approach to maintenance reduces the need for costly replacements and maximizes the effectiveness of your landscape budget. As part of your landscaping master plan, we detail that maintenance, so you can see how your property will be kept healthy and beautiful every season. Now I see the secret of the making of the best persons. It is to grow in the open air and to eat and sleep with the earth. Walt Whitman Maintenance is not an afterthought, but part of the foundation for everything we do. Our grounds care division delivers knowledgeable, dependable, and timely maintenance service. When properly cared for, your landscaping will pay dividends for years to come. trimmings Proactive, multi-year plans address site-specific situations Timely visits and professional crews enhance property curb appeal It is more than landscape maintenance it s landscape management /

10 O M O M P L E P L E T E L T E L A N D A N D S C A P I S C A P I N G S N G S E R V E R V I C E I C E C C The region s premier, full-service landscape contractor, Complete Landscaping, has provided high-end design, installation, and maintenance services to its clients since Since its beginning, Complete has steadily expanded its capabilities to meet customer needs. Our scope of services has grown to include irrigation, snow removal, hardscaping, tree services, and drainage and erosion control, and we now manage operations from two locations; Bowie, Maryland and Chantilly, Virginia. Complete is recognized by its peers as one of the largest and most respected landscape companies. Each day, more and more clients realize the benefits of Complete Landscaping s long-standing commitment to customer service and our high level of craftsmanship. To us, quality is a matter of pride. THE COMPLETE DETAIL BUSINESS TYPE: Landscape Design Build Landscape Construction Landscape Maintenance Hardscapes Irrigation Masonry Site Lighting Snow Removal Related Subcontracting ESTABLISHED: 1979 BUSINESS LICENSE#: MHIC (MD) FEDERAL ID#: (VA) AFFILIATIONS/ASSOCIATION MEMBERSHIPS: American Society of Landscape Architects (ASLA) Apartment and Office Building Association (AOBA) Associated Builders and Contractors (ABC) Building Owners and Managers Association (BOMA) Community Association Institute (CAI) Landscape Contractors Association (LCA) Northern Virginia Apartment Association (NVAA) Plant Landcare Network (PLANET) Property Management Association (PMA) WEB SITE: SHIPPING ADDRESS: 2410 North Crain Highway Bowie, Maryland MAILING ADDRESSES: P.O. Box 1584 Bowie, Maryland Chantilly Crossing Lane #805 Chantilly, Virginia TELEPHONE: (MD) (VA) FAX: (MD) (VA)

11 Contractor Qualification Statement for Complete Landscaping Service Officers: CEO: Don Stelfox President: Mark Laidley Vice President/CFO: Kevin Flynn Vice President Landscape Construction: Sue Zwolinski Business Data: Type: Landscape Maintenance, Landscape Construction, Irrigation, Snow Removal, Tree Removal, Hardscapes, Design & Related Services Federal ID #: MD Contractor License # 2154 DC Contractor License # VA Contractor License # Bank Reference: Bank of America Jim Gonsman Fiscal Year: 1/1 12/31 Number of years in business: 34 Bonding Information: Bonding Company: Centennial Surety Associates, Inc. Address: 1514 Jabez Run, Suite 100 Millersville, MD Staffing Information: Number of employees: 475 Peak/ 150 Non-Peak Number of Production Vehicles: 112 Regional Account Managers: 8 Certified Pesticide Applicators: 4 Certified Perennial Specialist: 1 Certified Arborists: 1 Web-Site: Corporate Office: 2410 North Crain Highway P.O. Box 1584 Bowie, Maryland Phone Numbers: fax Mid Atlantic Field Offices: Virginia Alexandria, Virginia Community Association Institute (CAI), Landscape Contractor s Association (LCA), Professional Landcare Network (PLANET), Professional Grounds Management Society (PGMS) and Property Management Association (PMA).

12 PROVIDING GREEN PEACE OF MIND FOR YOUR PROPERTY At Complete Landscaping Service our objective is simple; it is to insure that our clients receive the highest level of service at all times. That s why over ten years ago, long before mission statements were all the rage we developed our GREEN PEACE OF MIND pledge. Understanding how demanding your job as property manager can be, our pledge is our promise to you that we will always DELIVER ON TIME SERVICE PROVIDE THE HIGHEST LEVEL OF WORKMANSHIP AT ALL TIMES PROVIDE MAXIMUM VALUE FOR EVERY LANDSCAPE DOLLAR WORK WITH EACH CLIENT TO CREATE AND MAINTAIN A LONG TERM PROPERTY PLAN INSTALL THE HIGHEST QUALITY PLANTS AND MATERIALS AT ALL TIMES EMPLOY EDUCATED, EXPERIENCED AND ENTHUSIASTIC HORTICULTURISTS, TECHNICIANS AND LANDSCAPE MANAGERS TO SERVE YOU BE ACCESSIBLE TO RESPOND IMMEDIATELY TO OUR CUSTOMERS NEEDS DISPATCH WELL TRAINED, UNIFORMED CREWS NEVER REST UNTIL YOU ARE SATISFIED ALWAYS KEEP OUR WORD From all of the dedicated people at Complete Landscaping Service, thank you for your consideration. Sincerely, Don Stelfox CEO Established in 1979

13 2410 North Crain Highway Bowie, Maryland Phone Fax Chantilly Crossing Lane #805 Chantilly, Virginia Phone Fax