Intunex Oy Skillhive Service Description 1 / 6

Transcription

1 Intunex Oy Skillhive Service Description 1 / 6 About Skillhive Skillhive is a social business application designed for connecting and sharing expertise within organizations. Skillhive enables employees within an organization to connect with the right people who are experts in a specific topic or field of work and ask for their assistance. Communication and assistance takes place within swarms of experts which are organized around shared objects: ideas, problems or projects. With Skillhive the right expertise can be gathered effectively from across the organization for projects or other resourcing needs. Problem solving becomes faster and experts are able to make better decisions together. At the same time the management gets a new and up to date view on personnel skills and interests within the organization Skillhive s customers use the software for various purposes: Competence management: Locating, bringing forward and accessing hidden expertise. Resourcing expertise to support projects, sales and product development. Developing an open organizational culture that supports collaboration and learning. General (Technology) Skillhive is mainly provided as a SaaS solution, which means that the software and associated data are centrally hosted by Intunex Oy. It is also possible to install Skillhive on Client's own servers. Client is responsible for the server environment, server security, data security procedures including firewalls, encrypted network connections, monitoring, log files and other relevant issues. Technical framework: Skillhive is a business application and it uses the latest technologies such as HTML5, Apache, MySQL and PHP. Skillhive utilizes common secure and user friendly frameworks like Elgg, Symfony2 and Bootstrap. Mobile use: Skillhive works on all modern web browsers and mobile devices like tablets and smartphones.

2 Intunex Oy Skillhive Service Description 2 / 6 Security Physical security: Skillhive s servers are maintained on officially certified secure location in Finland. The servers are hosted in secure facilities with restricted access and 24/7 monitoring. We also offer Skillhive as an on premise solution for customers who prefer to use their own data centers. Network security: Servers are hosted behind sophisticated firewalls, with a protected perimeter. Encryptions: All transmissions to and from Skillhive including sign on are encrypted at 256 bit through SSL via HTTPS. Application security: Skillhive is built on Elgg platform which is known to be very secure. There are many different security measurements built in Skillhive which take care of all the typical web application vulnerabilities such as SQL injection, Cross Site Scripting, Cross Site Request Forgery, format string vulnerabilities, buffer overflows and so on. Authentication and authorization: User authentication or authorization can either be based on Skillhive s secure user management system, which uses the best practices of modern user management. It is also possible to integrate Skillhive to any other user management system (for example AD) which provides LDAP interface. Permissions: Access to workspaces and files is restricted, with full administrative control. Company specific information can be viewed by all of the employees. Personnel belonging to the same organization are recognized based on their domain. For example, profile registered for the same domain can be viewed by those who have the same domain. Information security: Personal information is held according to the Finnish Personal Data Protection Act which is in accordance with the EU legislation and is not given to any third parties. The priority is to guarantee the continuous usage of the service, to prevent any unauthorized access to information or systems and to prevent deliberate or accidental corruption of information. Privacy protection report which is in accordance with the Finnish Data Protection Act (523/1999) can be found here: Database backups: Full database backups are taken daily and are kept for at least 14 days. File backups: Full backups of uploaded user files, such as user icons and uploaded CV s, are taken weekly. Incremental backups are taken daily. On premise security: If Skillhive is installed into the Client's own servers, the responsibility for data security is divided between the Client and Intunex. Intunex is held liable for the data security of Skillhive software. The Client is responsible for server security, data security procedures including firewalls, encrypted network connections, monitoring, log files and other relevant issues.

3 Intunex Oy Skillhive Service Description 3 / 6 Data ownership: The customer has all copyright and all other immaterial rights to User Related Materials created and stored to Skillhive by a User, unless otherwise agreed upon with Intunex, and/or a third party. The User guarantees that the User has the right to include this User Related Material to Skillhive. Skillhive service is protected by copyright and other immaterial jurisdiction. Copyright and all other immaterial rights to Skillhive and all the software, contents, material, data, new versions, updates, addendums and other alterations belong fully to Intunex and/or a third party. More information can be found in Skillhive network service terms of use: Integrations Skillhive has been designed to be easily integrated to various other information systems. The software provides several different kinds of integrations: Data Import services: it is easy to transfer information to Skillhive from existing information systems like HR databases or other similar systems. Skillhive also has LinkedIn integration which enables everything from CV s to personal skills to be instantly imported to the service. Data Export services: Skillhive provides web service interfaces for other systems to retrieve data from Skillhive. For example; all the information in Skillhive s user profiles (skills, interests, achievements, CVs) can be transferred into other information systems. Intranet integration: Skillhive integrates easily to intranets or other similar platforms. Organization s search engines (intranet, etc.) can also be integrated with Skillhive enabling that all the information within Skillhive can also be accessed from other internal search engines. Identity management: Skillhive can be easily integrated to LDAP/AD servers and users do not have to remember separate usernames or passwords. They can simply use the same login information as in the other systems the organization uses. Also personal information (names, departments, cities, s) can be retrieved from the LDAP/AD server, therefore the users do not have to fill in the same information repeatedly. Also Single Sign On (SSO) solutions can be implemented so users do not have to sign on to Skillhive at all if they have once given their username and password elsewhere. When LDAP authentication is enabled, users sign in using the username and password they have on the LDAP server. Users personal password is never saved in the Skillhive database. On each login Skillhive queries the LDAP server and verifies

4 Intunex Oy Skillhive Service Description 4 / 6 from the LDAP server that the user account exists in LDAP and that the users credentials are correct. When the user account has been removed or deactivated in LDAP, the user can not log in to Skillhive anymore. Optionally, Skillhive can run a weekly check to make sure that all users in Skillhive have existing LDAP user accounts. Wikipedia: Defining skill and competence descriptions can be a tedious exercise for the management. Skillhive automates this process by using a wikipedia integration. When a new skill is added to Skillhive, its description is automatically retrieved from Wikipedia and if necessary users or administrators can modify the descriptions together. Custom integrations: Custom integrations to different information systems based on customers needs are easily done. If you have an existing system that should be integrated with Skillhive, we can implement the required integrations. API (application programming interface) At the moment Skillhive provides by default the following public web services ready to be used by other applications: Get a list of users Find users by skills Listing all rated skills and skill statistics Listing a user s skills Listing all swarms Listing skills needed in a swarm Listing, updating, creating and deleting checklists and checklist items in swarms New services can easily be published based on the integration needs of the systems integrated to Skillhive. Latest Skillhive API documentation can be found here: Support Intunex Oy provides 3rd level support for customer s administrators for issues related to the usage of Skillhive and different technical issues. Support is available on office hours (8:00 16:00). Contacts methods for support:

5 Intunex Oy Skillhive Service Description 5 / 6 info@intunex.fi / janne.ruohisto@intunex.fi / jaakko.naakka@intunex.fi phone: Janne Ruohisto / Jaakko Naakka In addition Intunex provides the following support Knowledge base User guides & tutorials Service Level Agreement (SLA) By default Intunex provides the standard SLA for all customers. Custom SLA requirements can be negotiated if necessary. Intunex s goal is the keep the Skillhive service running 24/7. Intunex guarantees uptime of 99% over any three month period. We follow the SLA actively and if there are problems, we take the necessary actions and also report the progress to the customers. So far there hasn t been problems with the SLA. At the moment there are no known issues or errors with Skillhive software. However, it is possible that minor issues occur during the usage as with every software. If issues with Skillhive are noticed, Intunex is committed in fixing these errors as soon as possible and keep the customer s contact persons informed about the progress. Typically errors can be fixed in a very short time period. On premise Deployment Intunex mainly provides Skillhive software for the customer as a SaaS solution (Software as a service). Intunex is responsible for the hosting, development, upkeep and technical support of the service. However, if a customer prefers an On Premises deployment, we also offer this option. In this case Intunex installs Skillhive into the Customer s own servers. Intunex provides instructions on establishing server environment for Skillhive software. Intunex installs Skillhive software into the Customer s servers (the Customer is responsible for the server environment) and makes the AD/LDAP integrations (the Customer is responsible for providing data network access so that Skillhive server can access the AD server) When the service is installed into the Customer s own servers, the responsibilities are divided between the Customer and Intunex. Intunex is held liable for data security of Skillhive

6 Intunex Oy Skillhive Service Description 6 / 6 application. The Customer is responsible for servers, network connections, server security, data security procedures including firewalls, encrypted network connections, monitoring, log files, backups and other relevant issues. How to buy Contact sales: Contact us and we will arrange a meeting where we can discuss your needs and agree on what is the best deployment solution for your organization. At the same time we can evaluate possible integration procedures to existing processes and systems. Contact information: info@intunex.fi or directly janne.ruohisto@intunex.fi Contact partner: If you are interested in other HR services and software in addition to Skillhive, you can contact our partner HR4: laura.suni@hr4.fi (Finland) Self service: Registering to the service on your own is also fast and easy: You need a company to register at skillhive.com. Registration will only take a moment and you will only have to input your and password. After registration, the user must pay the first monthly fee. Payment can be done with most credit cards. After this the service is ready to be used and the first user will become organization's internal Skillhive hub s administrator (main user). Rest of the personnel can register to the service simply using their company s.